From small businesses to large corporations, we help in a variety of. ways. Our global resources give us the power to provide a full range

Transcription

1 From small businesses to large corporations, we help in a variety of ways. Our global resources give us the power to provide a full range of travel services and management support functions. travel@donovantravel.com web: East Greenwich 508 Main St (401) Manager: Judy Clappin Woonsocket 2168 Diamond Hill Rd (401) Manager: Leslie Parenteau > >

2 about us Donovan Travel is headquartered in East Greenwich, Rhode Island. We are one of the largest travel agencies in Rhode Island and have been serving the travel needs of the Southern New England public for over 35 years. In addition to our East Greenwich office, we have a full-service office in Woonsocket. Some of our top customers include Swarovski, The State of Rhode Island, University of Rhode Island Athletic Department and Bryant College. Donovan Travel has won the coveted Carlson Award offer outstanding customer service each of the last eleven years; and was named the 2002 & 2005 Associate of the Year, the top award of the more than 500 Carlson Associates in the United States. Our Company s Mission Statement is simple: We want to be the Travel Management Company people want to work for and do business with. It was not an accident that we place an emphasis on attracting good people. Our 20 Travel Professionals are among the most qualified in the business, averaging more than 17 years in the travel industry. Most of them have worked in both the corporate and leisure travel environments. Experience, expertise and innovative thinking are required for today s travel agencies to thrive and prosper. Gilbert Clappin Jr. along with his wife, Judy Clappin - current President and CEO, established Donovan Travel as an industry leader in high-tech marketing. This means our clients always have access to the most up-to-date travel information and resources available. The Clappins served on Carlson Wagonlit Travel s national advisory board, as well as their technology advisory committee. With over 25 years of travel industry experience, Judy looks forward to leading Donovan Travel aggressively into the future. > > >

3 about us Donovan Travel is especially pleased with their relationship with Carlson Wagonlit Travel, a global leader in the travel and hospitality industry. Carlson Travel Group, Inc. is a subsidiary of Minneapolis-based Carlson Companies, Inc. Brands includes: Regent International Hotels, Regent Seven Seas Cruises, Radisson Hotels & Resorts, T.G.I. Friday s and more. In 2007, for the eleventh consecutive year, a Carlson Travel Franchise Group brand was named the top travel business franchise by Entrepreneur's Franchise 500 ; Franchise Times ranked the Carlson Wagonlit Travel Associate Program as the 3rd top franchise overall in 2006 for the sixth year in a row. Combining the strengths of local presence and global power, your relations with Donovan Travel means one resource for numerous fulfillments. We invite you to explore our capabilities.

4 UNBIASED INFORMATION. We work for you not the airlines (or any other travel provider for that matter). Our job is to sort through thousands of fares and present you with your best options. CHOICE. Call us and we ll give you every airline s fares and departures at once. You choose the flight and price that works best for you. Call an airline and you get that airline s fares and schedules only. EXPERT GUIDANCE. We re experts in understanding the intricacies of the system, and helping you take full advantage of them. We ll wade through the myriad of fares and rules to find you the lowest fare for your requested itinerary. We ll offer alternative dates, airlines and airports if it will save you money. Even if you made your reservation directly with the same airline we can often find a lower priced alternative. LOWEST PRICE. On any given route, fares can vary by hundreds of dollars. Sometimes even on the same flight. We make sure the price you pay is the lowest one available. The airlines have every incentive to sell you their highest fare. CONVENIENT ONE-STOP SHOPPING. We ll get you the best price on your air, your car rental, your hotel and any other travel need you might have, all at the same time. Trying to do this on your own would take hours, even days. And, you still would never be sure you got the best value. Save the hassle, leave the bargain hunting to us. PROFESSIONAL ADVICE. We re experts in making sure people get where they need to go, at the best price, and in the most pleasant way possible. We ll find you the best value. But we re also here to be your consultant on the entire travel experience- from packing to sightseeing. PERSONALIZED SERVICE. We re not impersonal reservationists thousands of miles away. When you call Donovan Travel, you get experienced travel professionals who live here in the Ocean State, not some foreign country. We get to know you and your company and what you value in your travel experience.

5 overview YOUR BUSINESS IS OUR PLEASURE > Local, personalized service > Emergency travel services worldwide > Lowest airfare guarantee > Cost saving domestic and international airfare technology > Global hotel selection with special rates and amenities > Time and cost saving car rental selection > Fax, and Internet services > Detailed and informative travel itinerary > Convenient delivery options > bulletins > Travel seminars, handbooks and videos > Meeting/convention, group and incentive planning services YOUR PLEASURE IS OUR BUSINESS > Best selection of U.S. and International vacations > Friendly and knowledgeable Travel Professionals > Lowest airfare guarantee > Exclusive cruise discounts > Escorted groups, tours and cruises > Personalized trips: golf, tennis, skiing, snorkeling & more > Worldwide hotel and resort program > Kid-friendly vacation experts > Passport, visa and currency exchange services > Special newsletters

6 Electronic Booking We have partnered with ResX, the leader in Internet Travel Technology to bring your company an online booking tool that will enable you to control your travel costs. RESX reduces the entire booking process to a few simple mouse clicks, with unrivaled flexibility, speed, and customization options. Accessing multiple GDS s, as well as consolidator and supplier Web sites, RESX simultaneously searches for air, car, and hotel availability without requiring additional data entry and displays results side-by-side for quick comparisons. Benefits include: > Make air, car and hotel reservations online > Cancel or change their reservations prior to ticketing > Receive a confirmation for every booking created > their itinerary to three managers and three additional contacts > Provide authority for other registered users to arrange their travel > Travel arrangers can create and manage trips on behalf of multiple travelers > Seat assignments are easily made with the use of a graphic, seat mapping interface > Detailed maps and driving directions help travelers navigate to their destination > Establish trip templates to easily create new itineraries based on past trips > Utilize individual personal profiles to store frequent flyer numbers, personal & preferred vendor information, etc. > Receive expiration date reminders for passport, visa, and credit cards 60 days prior > The system will notify travelers via ed enabled pagers, telephones of flight status Virtual View Virtual View trip review is a global, easy to use, secure web site for Donovan Travel clients, that enables them to view their confirmed travel reservation 24 hours per day 7 days a week. With Virtual View trip review, Donovan travelers only need to enter their record locator and last name to view their itinerary. Additional valuable travel related information, such as weather, telephone access numbers and time difference are easily available.

7 QCX Reporting and Management Tool From small businesses to large corporations, we help in a variety of ways. Our global resources give us the power to provide a full range of travel services and management support functions. Carlson Wagonlit Donovan Travel uses leading-edge technology to ensure that client reservations are accurate, that airfares and hotel rates booked are the lowest available, that travel policy has been followed, and that traveler requirements have been met. No other travel management company is as deeply committed to developing and integrating technology to reduce your travel sots while measurably improving the overall travel experience for your employees. QCX ADVANCED AUTOMATED QUALITY ASSURANCE QCX is Carlson Wagonlit Donovan Travel s proprietary quality assurance software that monitors reservations and airline inventory for lower fares, seat availability, and accurate data entry on a 7-day-a-week, 24-hour basis. Its interrelated programs act to ensure that maximum cost savings and error-free ticketing are achieved for every reservation. QCX interfaces with our airline reservations systems - Apollo and Sabre - securing our ability to provide automated quality assurance that is unconstrained by your CRS preferences. QCX Electronically monitors every reservation made through Carlson Wagonlit Donovan Travel branches and client-premise onsite offices. Individual modules of QCX perform the following function: QCX FARE. This automated fare auditing system continually monitors fares up to the day of departure for lowest fare compliance and adherence to travel policy. Key include: > Lowest available fare identification in conformance with your company's travel policy: group, meeting and training fare opportunity identification > Daily report generation, illustrating lower fare opportunities dismissed by the traveler

8 QCX Reporting and Management Tool QCX Fare is one of the most effective automated travel management tools available in the industry today. It boasts not found in many automated fare search compliance products and represents an important point of differentiation. Specifically, QCX Fare: > Works with Apollo and Sabre. Several competitors systems are based on the architecture of a single reservation system only. When competitors offer their automated products in conjunction with a non-primary CRS, many critical are typically compromised or simply unavailable. Not only are you assured the full benefits of comprehensive automated quality assurance with Carlson Wagonlit Donovan Travel, your organization is not bound to a particular CRS. > Automatically rebooks waitlisted flights that have cleared. Many systems flag a newly available flight or fare, only to have the Travel Professional find it gone again by the time they access the record. Yield management releases and expiration cancellations often occur during the hours between midnight and 6:00 am. Our automatic rebooking feature guarantees that the preferred far and flight are captured. > Searches for alternative flight and fares based on the traveler s preferred time of departure or arrival, not on the booked time. This strategic advantage of applying QCX criteria, rather than a system default, eliminates unacceptable system-suggested alternatives and unexamined (thus lost) opportunities. The benefits are clear: measurable cost avoidance, consistent travel policy enforcement, the ability to intervene before travel takes place, and CRS selection flexibility are all critical to a successful travel program.

9 QCX Reporting and Management Tool QCX DATA. This product checks every record (PNR) for format and data entry quality. We ensure that your reporting data is accurate by monitoring reservations prior to travel and after ticketing, checking that specific data elements are present in the reservation, in the appropriate format. The module adds one more safeguard against inaccurate data appearing in your travel management reports. Some of the elements monitored include: > Statement information such as organizational unit members and name field formats > Fare justification fields > Ticketing/delivery dates > Form of payment > Special meal requests QCX HOTEL. QCX Hotel proprietary software searches for lower hotel rates that may be available to your travelers, either through your own hotel negotiations, a Carlson Wagonlit Travel rate, a corporate rate, or a special hotel promotion. Multiple databases are accessed to determine that the lowest rate has been selected in accordance with your company s travel management policies and procedures. In addition, QCX Hotel will suggest search for lower-price hotels within specified criteria for location and cost. Unlike blind criteria such as zip codes, the location criteria used by QCX Hotel are determined by characteristics that are more meaningful, such as defined neighborhoods within a city. This way, hotels with a lower room rate are real alternatives to the traveler and can result in substantive savings for your company. > > >

10 QCX Reporting and Management Tool QCX Hotel works by accessing both the CRS-based hotel reservations database (maintained in all major reservations systems) and our own low rate search system. Rates in the hotel database are cross-referenced by location and price. In our case, however, location is determined by characteristics that are unique and special to each city rather than by blind criteria such as zip codes. This selection refinement enables the system to group hotel alternatives into meaningful decision modules for travelers with appointments scheduled in a particular area of town. QCX Hotel identifies alternative hotels within the same location which are lower than the booked rate. QCX SEAT. The QCX Seat module obtains the next best available seat when the preferred seat is not available or the pre-assigned seat is not the traveler s preferred seat. Unlike seemingly similar programs, QCX Seat uses the CRS seating maps to adjust for changes in aircraft type that take place after we make the reservation. QCX TRACK. The QCX Track module identifies all Electronic Ticket PNR transactions and reviews them up to 7 days after the last travel segment, alerting our agents to any unused flight coupons. These coupons may be printed for refund processing or future travel. This has proven to be a valuable tool in identifying the status of unused e-tickets that cost corporations millions of dollars annually. Because we are so confident in these products, we offer the following guarantee: We guarantee to offer the lowest available airfare at the time of booking or we will refund the difference.

11 Emergency Service Center One of Carlson Wagonlit Donovan Travel s core services is 24-hour travel service. To assist travelers after normal hours or while they are traveling, the Carlson Wagonlit Travel Service Center in St. Louis, Missouri is available with comprehensive reservations assistance. We own and staff the center with more than 65 of our most proficient Travel Professionals. Available only to Carlson Wagonlit Travel clients, the center s include : > Toll-free access. Availability 24 hours a day, 365 days a year > Travel record confidentiality > Multilingual services in 140 languages through AT&T s Language Line Service > Automated call processing to expedite service > Revised itineraries and Prepaid tickets provided for traveler > Wallet sized ID cards containing travelers ID numbers and the U.S. 800 number > Direct access to corporate and individual profiles Global Alliance Hotel Program With its global clout, Carlson Wagonlit Travel has negotiated savings of up to 40 percent off published corporate rates at over 13,000 hotels in more that 142 countries. Our entire selection of negotiated rates can be viewed through our new web-based directory. This enhanced program enables you to look up lodging a variety of ways: by city or hotel chain, by amenities and facilities or by rates. Additionally, the Global Alliance Hotel Program provides: > Priority Partners select chains offering special promotions or value added services. (e.g. Radisson upgrade coupons). > Added Value Benefits select hotels offering inclusive breakfast, complimentary newspaper, in-room coffee, free parking and transportation. > Block Space available at over 1,500 properties, they will hold a number of rooms up to 48 hours before date of arrival.

12 Car Rental Programs Carlson Wagonlit Donovan Travel has formed preferred partnerships with Avis, Budget and National, enabling us to supplement our client s own car rental programs through discounts or upgrades. These specially negotiated rates and/or amenities are immediately available to any Carlson Wagonlit Donovan Travel client. International Resource Department Carlson Wagonlit Travel s International Resource Department, located in Los Angeles, California, serves as a centralized resource for Travel Professionals building complex international itineraries. Benefits of accessing the International Resource Department include: > Savings of up to 30% on unrestricted international tickets. Five out of ten times, calculations result in lower fares than quoted by international carriers. > Measured savings. Your traveler s itinerary will indicate the savings achieved by using the International Resource Department. You will also receive a comprehensive month-end savings report. > Assistance on short-notice itineraries. The International Resource Department can complete pricing for an international itinerary in as little as four hours for rush requests. The department s automated international rate calculation program automatically receives, sorts and priorities requests. > The international expertise of a staff, which averages 23 years of industry experience. The staff offers assistance with visa/passport information; PNR quality control for ground and air continuity; penalties, booking class, taxes and tourist boards; as well as documentation requirements, local currency and commissions. > The staff identifies savings opportunities. This is accomplished through: building an average of eight different fare constructions to ensure all options have been tested and the resulting fare is the lowest possible; accessing all domestic reservations systems; and by using creative faring techniques.