2012 Catalog of Offerings

Transcription

1 2012 Catalog of Offerings

2 The Wyndham Hotel Group (WHG) School of Hospitality Operations (SoHO) is a leading hospitality educator. We are dedicated to helping our family of brands create exceptional experiences for their guests and employees, while also helping to impact results for property owners and general managers. Our learning curriculum is strategically aligned with five hospitality key disciplines identified essential to the success of any property regardless of brand or size: Property Operations Revenue Generation Customer Experience Leadership and People Management Marketing and Sales Management

3 Learning Pathways Our Learning Pathways are designed to develop employees in key roles within your hotel. These Learning Pathways are roadmaps to developing a well-trained staff and are organized by hospitality key discipline. The following Learning Pathways are available on MyPortal: Owner / General Manager Learning Pathway Front Desk Learning Pathway Housekeeping Learning Pathway Maintenance Learning Pathway Sales Learning Pathway To download a copy of your Learning Pathway go to MyPortal > Training > School of Hospitality Operations (SoHO) > Learning Pathways

4 Classroom Training Regional Workshops: These day-long workshops are offered in select major cities focused on current hospitality best practices and trends that are relevant to you and your staff and delivered by our experienced and knowledgeable trainers. Training at Your Property: You can choose to have our industry certified trainers come to your property and train your staff. Our team will work with the owner or general manager (GM) to identify specific challenges or areas of opportunity and we ll create a customized training plan to meet your staff s needs. Then one of our trainers will visit your property to train your staff and help you transform your vision into reality. To access all our Classroom Training go to MyPortal > Training > School of Hospitality Operations (SoHO) > Classroom Training

5 Online Training Webinars on Wednesdays: These webinars are delivered by our experienced trainers, as well as subject matter experts, to offer the latest trends and updates in the hospitality industry. These interactive and engaging webinars are a great opportunity to help develop your hotel staff into a high performing team. Our Webinars On Wednesdays are delivered live and playbacks of past topics are also available. Property Management Systems (PMS) Webinars: These live webinars are delivered by WynGuest and Opera subject matter experts and feature a new topic each month. In these interactive one-hour webinars you will learn how to get the most out of your PMS. Online Courses and Videos: Available 24/7, online courses and videos provide owners, managers and line-level staff ongoing training at times that are convenient for them, anywhere there is a computer and Internet connection. Employees can gain valuable on-the-job training on guest service, housekeeping, maintenance and more. Select courses are also available in Spanish. Count On Me! Service Culture Webinar: Count On Me! Is a culture-building training that reinforces Wyndham Worldwide s commitment to customer service. Built on a foundation of three building blocks and nine behaviors, this interactive webinar satisfies the training requirement for all Wyndham Hotels & Resorts, Wingate by Wyndham, Hawthorn Suites by Wyndham and Tryp by Wyndham associates to be Count On Me! trained if completed within 90 days of hire. For additional information about Service Culture training for your specific Brand please contact your Director of Operations Support (DOS).

6 Online Training (continued) New Property Integration Webinars: Recommended for all new GMs and available to all staff members. This webinar series is designed to prepare GMs for their first DOS site visit. The webinars will guide you through the effective use of Wyndham key tools and resources. The series is comprised of five one-hour webinars each webinar touches on a tool or resources essential to the success of a WHG brand property. Quick Tutorials: Our suite of tutorials is designed to provide owners and managers with basic knowledge of WHG resources and tools and how to use them. We offer tutorials on tools such as MyPortal, WynSource and EIPP. To access all our Online Training go to MyPortal > Training > School of Hospitality Operations (SoHO) > Online Training

7 General Manager Certification (GMC) Strategic Training for Exceptional Performance (STEP): This certification is designed specifically for Ramada Worldwide, Days Inn, Super 8, Baymont Inn & Suites, Microtel Inn & Suites, Howard Johnson, Travelodge and Knights Inn hotel brands. This certification program offers new and experienced general managers a comprehensive introduction to WHG brand operations support, processes and resources as well as basic hotel industry knowledge. This three-course certification is comprised of a Pre-Diagnostic Assessment, STEP and a Post-Diagnostic Assessment. STEP is delivered several times during the year in select major cities and in our Parsippany corporate headquarters. RightSTART Executive Leader Orientation: This certification is designed specifically for Wyndham Hotels & Resorts, Wyndham Grand Collection, Wyndham Garden, Wingate by Wyndham, Hawthorn Suites by Wyndham, Tryp by Wyndham, Planet Hollywood, Dream Hotels and Night hotel brands. This comprehensive introduction to Wyndham resources and operations is designed for GMs managers and Sales leaders who are new to the brand, who want to receive an update, or who would like to find ways to improve their property. RightSTART is delivered once per quarter in our Parsippany corporate headquarters. In accordance with WHG s training standards, all general managers are required to complete their brand specific certification within 90 days. To begin your certification go to MyPortal > Training > School of Hospitality Operations (SoHO) > General Manager Certification or RightSTART Executive Leader Orientation

8 SoHO Learning Zone SoHO Learning Zone is the platform for all franchisee training available through Wyndham Hotel Group. Once in the SoHO Learning Zone you ll be able to: Enroll for training Launch a live webinar you ve enrolled for Launch an online course or video you ve enrolled for View your learning history View your staff s learning history (managers only) Request a Certificate of Completion for a class you ve completed and more! To access the SoHO Learning Zone go to MyPortal > SoHOLearning Zone

9 About Our Trainers SoHO trainers are an experienced group of industry professionals. Here is what others had to say about them: Cheryl Armstrong, CHT, CHE 23 years of industry experience I have 22 years in the hotel business and have been to more training classes than I care to count and Cheryl s was by far one of the BEST. - General Manager, Baymont Inn & Suites Tramaine Cooper 8 years of industry experience I have had the privilege of attending several of Tramaine s training classes and continue to be impressed with his charisma, professionalism and overall positively contagious attitude. Tramaine is always prepared and does a great job of personalizing the experience for his audience each and every time. - General Manager, Wyndham Hotels and Resorts Natacha Garcia, CHA, CHE 20 years of industry experience First she ran a four hour class for my front desk staff, and during lunch she hosted a 45 minute class on customer service to my housekeeping staff which she delivered in Spanish! Then she presented a manager s workshop - Natacha is a true professional. I feel we have all been re-energized and everyone is keen to put into operation their new found skills. - General Manager, Days Inn

10 About Our Trainers SoHO trainers are an experienced group of industry professionals. Here is what others had to say about them: George Murphy, CHE 30 years of industry experience George was a very effective trainer. He has a perfect attitude and is very dedicated to what he does. He gave a well prepared presentation, short and right to the point. - General Manager, Days Inn Debbie Williams, CHT, CHE 30 years of industry experience Debbie was a very good instructor and a pleasure to listen to. She also was very gracious to answer any and all questions and guided me in the right direction to further assist myself. I feel she will teach me a lot. Thank you for the opportunities. - General Manager, Super 8 Becca Wilson 11 years of industry experience Becca kept the training session moving along at an excellent pace. She was immediately able to engage our team through body motion, videos, interaction between groups and individuals and she kept it fun. The day went very quickly we loved that she used break music! I left the workshop feeling confident that the information was valuable and that with practice I have the skills to apply what I learned. - Director, Wyndham Hotels and Resorts Ron Zolman, CHA, CHE 15 years of industry experience I learned a lot of useful practices that I was able to come back and put into practice. I saw a direct impact on my average daily rate. - Owner and General Manager, Super 8

11 Don t just take our word... Here is what others have to say about SoHO: The training was relevant, useful and fun. I feel that we have all been reenergized and everyone is keen to put into operation their new found skills. - General Manager, Days Inn I entered this training having been through many others with other companies. I was expecting similar topics and tips. I was pleasantly surprised when this was not the case. The topics were relevant and helpful to a new member of the brand. I also appreciated the fact that all of the classes were taught by Wyndham brass. All other trainings I ve been to with Hilton, Marriott, and IHG were hosted by contractors. I appreciated seeing the excitement the higher ups actually have for the brand. - General Manager, Wyndham Hotels and Resorts I have taken the information learned at class and put it to work to make the property even better. Thanks for offering great training sessions. - General Manager and Owner, Super 8 The length of each presenter was just right. The information was delivered in an effective manner, but was not drawn out where one would lose interest. - General Manager, Wingate by Wyndham Contact Information School of Hospitality Operations Wyndham Hotel Group 22 Sylvan Way Parsippany, NJ Toll-free: (888) [email protected] Website: MyPortal > Training > School of Hospitality Operations (SoHO)

12 2012 WYNDHAM HOTEL GROUP, LLC.