Credit Card Advantage. User s Guide Nodus Technologies, Inc. - All Rights Reserved.

Transcription

1 Credit Card Advantage User s Guide 2008 Nodus Technologies, Inc. - All Rights Reserved.

2 CREDIT CARD ADVANTAGE - USER S GUIDE 2 Table of Contents TABLE OF CONTENTS... 2 PREFACE Introduction Product Features Latest Builds Terms Used in this Guide How it All Works PART I: INSTALLATION AND UPGRADE New Installation Checking System Requirements Obtaining the CCA*.exe To obtain CCA*.exe: Running the CCA*.exe To run the CCA*.exe: Including New Code To include new code: Product Registration Key To enter Product Registration Key: Running Installation Routines To run installation routines: Encrypting ABA, Account Number, SSN To run encryption routines: Recommended Great Plains Settings Upgrade Instructions Consultation Upgrade Path Build Upgrades CCA CCA CCA Version Upgrades Synchronize End Of Day Procedure Troubleshooting: Table Setup and Conversion Modified Forms and Reports... 31

3 CREDIT CARD ADVANTAGE - USER S GUIDE 3 Customizations Uninstalling Credit Card Advantage To uninstall Credit Card Advantage: To uninstall Nodus Framework: PART II: GENERAL ETRANSACTION INFORMATION Transaction Types Sale Book Ship Credit Force Force Local Void Settlement PART III: CREDIT CARD ADVANTAGE WINDOWS Credit Card Advantage Setup Window Generic Setup ID Inside of Great Plains Generic Setup ID Through Connection Manager, Generic Setup ID Advanced Setup ID To enter in additional fields that are part of the Advanced Setup ID: To specify additional Transaction Setup: Company Default Setup Window To create a Default Company Setup: User CC Advantage Security Setup Window To setup User Security for CREDIT CARD ADVANTAGE : CC Advantage Book Duration Window To setup a Book Duration for a credit card: General Setup Shortcut Keys To setup Shortcut Keys: Disable Transaction Entry Auto Open To Disable Transaction Entry Auto Open: Functionality General Setup To Complete General Setup: Shipment Confirmation Setup To Complete Shipment Confirmation Setup:... 55

4 CREDIT CARD ADVANTAGE - USER S GUIDE 4 Receipt Setup To Complete Receipt Setup: AutoBatch Setup To Setup an Auto Batch Setup ID: etransaction Entry Window Opening the etransaction Entry Window Creating a Great Plains Sales Document To create a Great Plains Sales Document: Fields in the etransaction window Processing Electronic Transactions To Process an Electronic Transaction: Handling Approved Transactions Handling Denied Transactions Dealing with Receipts CC Advantage Batch Verification Window Creating Batch Transactions To create a Microsoft Dynamics GP sales document: To create Batch Mode Transactions: To Process Credit Card Transactions - Batch Mode: To Print Individual Batch Receipt Report: Deleting a Credit Card Batch To Delete a Credit Card Transaction Batch: Handling Approved Batches Handling Denied Batches To resubmit denied batch mode transactions: Dealing with Reports Batch Transactions To open the Batch Transactions window: To view more detailed information: To make changes to transaction information: Deleting a Credit Card Transaction from a Batch To Delete a Credit Card Transaction Batch: CCA Auto Batch Setup to use Auto Batch with Credit Card Transactions Setup to use Auto Batch with ACH/eCheck Transactions Creating Batch Mode Transactions with Auto Batch To use Auto Batch feature: Dealing with Reports To print Auto Batch reports: Authorized Transactions Window... 73

5 CREDIT CARD ADVANTAGE - USER S GUIDE 5 Shipping Booked Transactions To ship from Authorized Transaction: Voiding Booked Transactions To void from Authorized Transaction: CC Advantage Denied Transactions To Correct Denied Batch Transactions: To Use the Denied Batch Transactions Note: CC Advantage Customer Inquiry General Viewing for CC Advantage Customer Inquiry To View the CC ADVANTAGE Customer Inquiry window: Processor Response Message Dealing with Reports To Print the Credit Card Transactions Report and Historical Transactions Report: Card Transaction Reports To Generate Credit Card Transaction Reports: End of Day Procedure To Preview Credit Card Activity before Settlement: To Print Historical Settlement Reports: To Print Daily Transactions Reports: CCA Expired Book Batches Manually Extend To Manually Extend Expired Book Transactions: Renew Book Duration To renew an expired book batch: Delete Book Transaction To delete an expired book batch: Handling Renewed Book Transactions Handling Denied Transactions CCA Expired Book Transactions window To drill down on an expired book batch: Remove History To Run Remove CCA History: Auto Reconciliation To obtain an import file for Auto Reconciliation: To import a file for Auto Reconciliation: To reconcile a file: Expired Customer Cards To update customer with expired cards: To delete expired cards:... 93

6 CREDIT CARD ADVANTAGE - USER S GUIDE 6 Credit Card Setup Window To create or update a new credit card: Default Card Setup To enter default card information directly in Dynamics GP: Mark Deposits To mark transactions in Bank Deposits: Archive Inquiry To view transactions in Archive Inquiry: Nodus Process Hold Setup To Setup Nodus Process Hold: PART IV: ADVANCED FEATURES Credit Card Number Validation Fail on Address Mismatch To Activate Fail on AVS in Credit Card Advantage: Fail on ZIP Mismatch To Activate Fail on ZIP in Credit Card Advantage: Processing with CVV Fail on CVV2 Mismatch To Activate Fail on CVV2 Mismatch: To Activate Fail on CVV2 Mismatch: Entering More than One Credit Card for a Single Document To enter multiple credit card payments for a single transaction: Multicurrency Transaction Processing Automatically Renew Expired Book Transactions To Setup Auto Renew Expired Book: Multiple Booking To Set Up Multiple Booking: To use Multiple Booking: Partial Shipping To Set Up Partial Shipping: To use Partial Shipping: Send Tracking Setting up Carrier/Tracking Number Custom Link To create a Carrier/Tracking Number Custom Link: Setting a Default Address for the Company To set a Default for the Company: Setting a Default Address for a Customer To set a Default for a Customer: The Body Template File

7 CREDIT CARD ADVANTAGE - USER S GUIDE 7 Receipt Telephone Authorizations View CCA Encrypted Credit Card Number To view CCA encrypted credit card number: Deleting and Voiding Dynamics GP Sales Transactions Using Sales Workflow To use Sales Workflow: Transfer Multiple Batches Level 2, 3 Processing PART V: TASK SCHEDULER Setup To Setup Task Scheduler: Set Auto Batch Creation Time Set Batch Processing Time End of Day Scheduler Setup APPENDIX A: TROUBLESHOOTING APPENDIX B: FILES/TABLES CREATED BY CREDIT CARD ADVANTAGE. 124 Data Files In the Dynamics or System database: In each Company database: Other Files Installed Directory APPENDIX C: AUTHORIZE.NET GATEWAY Testing To Test CREDIT CARD ADVANTAGE with Authorize.Net: Reconciling CREDIT CARD ADVANTAGE Transaction Type Names APPENDIX D: CYBERSOURCE GATEWAY Generating Certificates To Generate Certificates: Testing To Test CREDIT CARD ADVANTAGE : Reconciling CREDIT CARD ADVANTAGE To Run CyberSource Daily Activity Reports:

8 CREDIT CARD ADVANTAGE - USER S GUIDE 8 APPENDIX E: LITLE GATEWAY APPENDIX F: MONERIS GATEWAY Testing To Test CREDIT CARD ADVANTAGE with the Moneris: Reconciling CREDIT CARD ADVANTAGE APPENDIX G: N3C GATEWAY Testing To Test CREDIT CARD ADVANTAGE with Paypal: Reconciling CREDIT CARD ADVANTAGE APPENDIX H: ORBITAL GATEWAY To Test CREDIT CARD ADVANTAGE : Reconciling CREDIT CARD ADVANTAGE To Run Paymentech Reports: APPENDIX I: PAYPAL GATEWAY Testing To Test CREDIT CARD ADVANTAGE with Paypal: Reconciling CREDIT CARD ADVANTAGE APPENDIX J: USA EPAY GATEWAY Testing To Test CREDIT CARD ADVANTAGE with USA epay: Reconciling CREDIT CARD ADVANTAGE APPENDIX K: VERISIGN GATEWAY Testing To Test CREDIT CARD ADVANTAGE : Reconciling CREDIT CARD ADVANTAGE To Run VeriSign Daily Activity Reports: Transaction Type Names APPENDIX L: WELLS FARGO GATEWAY Testing To Test CREDIT CARD ADVANTAGE : To send Merchant Information to Wells Fargo Gateway: Reconciling CREDIT CARD ADVANTAGE

9 CREDIT CARD ADVANTAGE - USER S GUIDE 9 To Run Wells Fargo Reports: Transaction Type Names APPENDIX M: TECHNICAL SUPPORT

10 CREDIT CARD ADVANTAGE - USER S GUIDE 10 PREFACE Introduction Nodus CREDIT CARD ADVANTAGE * allows users to enter electronic transactions directly into their Microsoft Dynamics GP Sales module and have those payments VERIFIED VIA THE WEB without leaving the Microsoft Dynamics GP environment. CREDIT CARD ADVANTAGE integrates with each of the main sale modules. Electronic transactions can be processed individually in real-time mode or saved to a batch for efficient bulk processing. CREDIT CARD ADVANTAGE allows for the use of multiple merchant identifiers within the same company, interfaced with multiple processor and payment gateways. With its web-based design, transaction processing is fast, secure, and reliable. CREDIT CARD ADVANTAGE has a long list of features which are detailed in this User s Guide. * Patent Pending Product Features Nodus CREDIT CARD ADVANTAGE is designed to work seamlessly with Microsoft Dynamics GP. The CREDIT CARD ADVANTAGE Professional Edition features are: etransaction verification from all Microsoft Dynamics GP Sales module entry screens Real Time (on the fly) credit card processing Batch credit card processing Complete multi-user capability Supports numerous processors Compatible with multiple payment gateways Streamlines Sales Order Processing and Invoicing payment entry Ability to pre-authorize funds for guaranteed approval when shipping Web-based design eliminates modem problems Automated credit card batch processing Verifies customer credit card Address and ZIP code in realtime and batchmode processing Supports Level 3 security (see section on Level 2,3 processing for list of supported gateways) Provides many useful reporting windowssupports multiple cards per customer

11 CREDIT CARD ADVANTAGE - USER S GUIDE 11 Features CCA Lite CCA Professional Encryption & Card Number Masking All credit card information are encrypted, and card number are masked when display to compile with government requirements and PCI compliance Real-time Verification Verify credit card payments in real-time Address Versification enforces correct address verification with credit card company ZIP Verification enforces correct ZIP code verification with credit card company Failure on CVV2 Mismatch Allow customers to enforce CVV2 verification Level 2 and Level 3 Verification Submit to payment gateway/processor for Level 2 and Level 3 verification Freight & Miscellaneous Adjustment Automatically add amount to document total as Freight or Miscellaneous Charges during booking transaction End of Day Procedure Allows you to preview each Setup ID s credit card activity for the day and print historical settlement reports and daily transaction reports for reconciliation Expired Cards Generate a report showing any customers have expired credit cards Customer Inquiry Enable customers to view the processed transaction waiting to settle, and settled transactions. Denied Transaction Give customers the reason for denial and options to resubmit or delete transaction Multiple Credit Cards Storage Allow one customer to have multiple credit cards on file Batch Mode Processing and Verification Save credit card transactions in a batch for later verification Automatic Renewal Expired Batch Automatically renews expired book transactions and updates expiration date Card Transaction Reports Allow queries and generate a list of credit card transactions by user, date, card, amount and more Multiple Booking Allow a document to be associated with several book transactions (Multiple credit card booking or capture for single sales) Partial Shipping Automatically transfers shortage part into a Back Order and processes a new book transaction for the Back Order document Multiple Currency Support Support Multiple Currency Credit Card processing Auto-batch Credit Card Processing Automatically batch transaction for credit card submittal and processing Auto-batch ACH Automatically batch transaction for Automatic Clearing House for electronic fund transfer Automatic Reconciliation Reconcile credit card transactions recorded with those recorded through your payment processor Save to Customer Card Automatically save the credit card to customer maintenance window if the transaction is approved

12 CREDIT CARD ADVANTAGE - USER S GUIDE 12 Check Payment Terms in Sales Header Check the payment terms on the Sales Header instead of on the customer maintenance. If a payment term exists then we will throw a warning Warn if Unapplied Cash Receipt Warn if the cash receipt is not applied to an invoice. This will collect level 2 and level 3 details on the invoice Select Card By Bill to Address Code in SOP Select the default card based on the bill to address code for sales order documents. Select Card By Ship to Address Code in SOP Select the default card based on the ship to address code for sales order documents. Map User Defined 1 of Ship To Address to Description 4 grabs the value listed in the User Defined 1 field of the Ship to Address code for the SOP document and puts it in the Description 4 field for the transaction Disable Receipts disables receipts to be printed after processing the transaction Track Information specify which track to send when you swipe the credit card. Fulfillment Orders Workflow Status allow to do something to the workflow if it meets a certain condition. *Requires a specific stored procedure to exist Company Default Setup Allows you to set the company default setup id User Security Default Setup Allows you to set user security default setup information. Book Duration Setup Set duration for how long a book transaction is open for a specific card Shipment Confirmation send shipment confirmation when tracking number is entered Receipt send receipt if transaction is approved sale, or ship Shortcut Keys change the default shortcut keys for opening the etrx Entry window Card Expiration Notification Not implemented yet. Notify the customer the card is about to expire. Support for Blue Moon SOP Auto Invoice SOP Auto Invoicing supports Support for Encore Business Solutions Recurring contract billing Open Architecture Support multiple payment gateways and processors USAePay VeriSign AuthorizeNet Cybersource Litle Moneris N3C Paymentech Paypal USAePay Verisign Wells Fargo Number of User Licenses (Great Plains User License) Unlimited Unlimited Customization No Yes In addition to the built-in features above, CREDIT CARD ADVANTAGE has been designed to easily integrate with other accounting systems: POS systems, CRM systems and other custom integration. A Software Developer Kit (SDK) is available for

13 CREDIT CARD ADVANTAGE - USER S GUIDE 13 developers to build integrations from their clients system to CREDIT CARD ADVANTAGE. Developers: please contact Nodus for further details and a copy of the CREDIT CARD ADVANTAGE SDK.

14 CREDIT CARD ADVANTAGE - USER S GUIDE 14 What Version and Build of Credit Card Advantage Do I Need to install? Build 26 Dynamics GP v 10.0 Credit Card Advantage v 10.0 Build 19 Build 18 and lower Build 26 Dynamics GP v 9.0 Credit Card Advantage v 9.0 Build 19 Build 18 and lower Build 19 Dynamics GP v 8.0 Credit Card Advantage v 8.0 Build 18 Build 17 and lower Version: o The version of CCA that will be installed must correspond with the version of Dynamics GP that is currently installed. Build: o New installations: Always install the latest build currently available. o Existing installations: If CCA is already installed on other terminal servers and/or workstations, please install that build of CCA rather than the latest build available. o The build and version of CCA must be identical across all machines using Microsoft Dynamics GP.

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16 CREDIT CARD ADVANTAGE - USER S GUIDE 16 Latest Builds The latest builds currently available for each version are: CCA v6.0 Build 6 CCA v7.0 Build 11 CCA v7.5 Build 15 CCA v8.0 Build 19 CCA v9.0 Build 26 CCA v10.0 Build 26 Terms Used in this Guide Various terms are used throughout the credit card industry. Often several different terms may have the same meaning. This section will define which terms we have chosen to use and what they mean. For additional terms please visit our online Glossary. Terms referring to specific transaction types are not covered in this section. For example, a Pre-Authorize transaction at one processor may be called a Book transaction by a different processor. Transaction Types terms are covered in their own section Transaction Types. Back Engine Payment Gateway Processing Engine Processor Accounting System Integration Payment Gateway Connector Referred to as Payment Gateway The software and / or service that transmit the e-transactions to the processor. CREDIT CARD ADVANTAGE sends transactions from the accounting software through the payment gateway. Examples of a payment gateway are VeriSign and Paylinx. A payment gateway is also referred to as a back-engine, gateway or processing engine. Referred to Payment Gateway The processor is also known as a network. The processor is a middle-man between the merchant and the customer s bank. The processor allows the merchant to connect to the approving bank (cardholder s bank) to check the validity of the card and the availability of the funds and sends a response through a payment gateway. The accounting system integration is the most visible piece of CREDIT CARD ADVANTAGE. The accounting system integration is where the e-transactions are entered. It is also the piece that writes the proper payments to the accounting data. AKA Back Office Support, Back Office Integration, UI ( User Interface ). The payment gateway connector is the part of CREDIT CARD

17 CREDIT CARD ADVANTAGE - USER S GUIDE 17 ADVANTAGE that connects the accounting system integration to the payment gateway. AKA Com Component. Electronic Transaction (e-transaction). A transaction that is processed electronically. The transaction can be done using a credit card, an echeck, or an ACH payment. Reference Credits Non-Referenced Credits A credit transaction that is issued with information from a previous transaction. To perform this transaction you would need a Transaction ID. A credit transaction that is issued without any previous transaction. To perform this transaction you would not need a Transaction ID.

18 CREDIT CARD ADVANTAGE - USER S GUIDE 18 How it All Works Below is a graphic representation of the transaction flow when using CREDIT CARD ADVANTAGE. The red dashed line represents the Request. The blue dotted line represents the Response. The green solid line represents Settlement. Nodus Accounting System Integration Nodus Payment Gateway Connector Payment Gateway (eg. VeriSign) Processor (eg. Nova) Customer s Bank Account Company s Bank Account

19 CREDIT CARD ADVANTAGE - USER S GUIDE 19 PART I: Installation and Upgrade New Installation Credit Card Advantage must be installed on all machines where Microsoft Dynamics GP is installed. There are several steps to installing CREDIT CARD ADVANTAGE. Each section below covers one of the steps detailed below. Checking System Requirements Obtaining the CCA*.exe Running the CCA*.exe Including New Code Attaching the Registration Window Running Installation Routines Entering Accounting System Integration Key Checking System Requirements Before installing CREDIT CARD ADVANTAGE make sure the system meets the following minimum requirements: 1. Operating System must be Windows 2000, Windows XP, Windows NT or Windows 2003 latest service pack is recommended. 2. The latest service pack for Microsoft Dynamics GP and SQL Server must be installed. 3. Workstation must have constant live connection to the Internet in order to process credit card transactions. 4. The workstation must meet the minimum hardware requirements of the Microsoft Dynamics GP system. Obtaining the CCA*.exe The most current version of Credit Card Advantage is available for downloading from our website. To obtain CCA*.exe: 1. Visit 2. Click Products > Downloads.

20 CREDIT CARD ADVANTAGE - USER S GUIDE Enter in the required information and click Submit. 4. Select the Credit Card Advantage link based on your current system settings. 5. Scroll down until you see the version you require: [Microsoft Dynamics GP] 6. Under that section right click the link and select Save Target As. 7. Enter a location to save the file, and click Save to copy the file to your computer. It is a good idea to save the file to a location that will be accessible to other computers on your local network. Running the CCA*.exe To run the CCA*.exe administrative privileges are required on the environment. The install needs to be run on each workstation that Microsoft Dynamics GP installed. If you are using a terminal service style environment then the install needs to be run on the hosting box. When running the installation you must be logged in as the computer Administrator. The install routines perform the following tasks: Installs the Nodus Framework, which contains the various.dlls, system files, and payment gateway software and connectors on the local drive Copies the cca*.cnk file to the Microsoft Dynamics GP launch directory Copies necessary template and.dll files to the Microsoft Dynamics GP launch directory Attaches the User Guide and Release Notes to the Windows Start menu To run the CCA*.exe: 1. Login to the computer with administrative privileges. It is a good idea to go to command prompt and type change user /install before beginning. 2. Navigate to the location where you saved the CCA*.exe file and double click that file. 3. Follow the on-screen instructions. 4. When asked where Microsoft Dynamics GP is installed, change the default location to match your Microsoft Dynamics GP launch directory. 5. The Nodus Framework will automatically install if it is not already installed. If the Nodus Framework is installed it will ask you if you want to upgrade the Nodus Framework.

21 CREDIT CARD ADVANTAGE - USER S GUIDE 21 Including New Code After running through the install for CREDIT CARD ADVANTAGE new code will need to be included. This will convert the CNK file to a DIC file. The DIC file holds the information for the CREDIT CARD ADVANTAGE windows to work. To include new code: 1. After completing the installation, launch Microsoft Dynamics GP. 2. When prompted, choose Yes to include new code. Product Registration Key After purchasing CREDIT CARD ADVANTAGE, Nodus will provide you an accounting system integration key. This key will activate the software for use for a specified Registered Site ID. To preview CREDIT CARD ADVANTAGE before purchase, you can use Fabrikam, Inc. without a registration key. To use the product with actual company data, the accounting system integration key must be entered. NOTE: The version and build above may be different from the one you have installed.

22 CREDIT CARD ADVANTAGE - USER S GUIDE 22 To enter Product Registration Key: 1. Open the CC Advantage Registration window by going to Microsoft Dynamcis GP > Tools > Setup > System > Credit Card Advantage > Registration. 2. If using temporary test keys, go to Options > Key Expiration Date to open the Registration Key Expiration Date window. Enter the key expiration date in the field provided. Click OK. 3. Enter the Nodus user count. Generally, this will be 0 or blank to reflect unlimited users. 4. Enter the Product Registration key into the Credit Card field. If you were given a Credit Card Advantage SDK or Credit Card Processing Migration Key enter them into the correct fields. Running Installation Routines Running the installation routines consists of opening the CC Advantage Registration window and choosing the Table Setup and Conversion button. The installation routines will create tables and stored procedures and set permissions on those objects for those users running on an MS-SQL database. These procedures will also convert any existing data for users who are upgrading from a previous version. To run installation routines: 1. Make sure there are no users using Microsoft Dynamics GP. 2. Open the CC Advantage Registration window by going to Microsoft Dynamcis GP > Tools > Setup > System > Credit Card Advantage > Registration. 3. Click Table Setup and Conversion. Clicking the Table Setup and Conversion button is necessary every time a new build is installed. This needs to be done once for each company. This should be done no matter which database is being used: MS-SQL or MSDE. These procedures will handle all table setups, stored procedure creation, table and stored procedure permissions and data conversions. Encrypting ABA, Account Number, SSN With the latest release of Credit Card Advantage we are encrypting the ABA, Account Number and Social Security Numbers only in the Credit Card Advantage tables. When you create new entries the ABA, Account Number, and Social Security

23 CREDIT CARD ADVANTAGE - USER S GUIDE 23 Number will be encrypted. In order to encrypt the records already in your database you will need to open the Encrypt Tables window and run the encryption. To run encryption routines: 1. Open the CC Advantage Registration window by going to Microsoft Dynamcis GP > Tools > Setup > System > Credit Card Advantage > Registration. 2. Open the Encrypt Tables window by going to Options > Encrypt Credit Card Advantage Tables. 3. On the Encrypt Tables window check the tables you would like to Encrypt and click the OK button. It is recommended that you run the Encryption on all tables in the window. Credit Card Advantage will always encrypt the ABA, Account Number and Social Security Number regardless of running this routine. This procedure may take a long time depending on the size of your database. Recommended Great Plains Settings Credit Card Advantage handles sales documents that have an unprocessed credit card/echeck transaction associated with them. As long as Credit Card Advantage is installed, Credit Card Advantage prevents the user from posting sales documents that have unprocessed credit card/echeck transactions associated with them. However,

24 CREDIT CARD ADVANTAGE - USER S GUIDE 24 as an added security, we also recommend the following for your Microsoft Dynamics GP system: Don t allow Transaction Level posting Require a password for batch level posting These settings can be specified inside Microsoft Dynamics GP by going to Tools > Setup > Posting > Posting. These should be set by the Microsoft Dynamics GP Administrator. Upgrade Instructions Consultation If you are not on the latest Build of Credit Card Advantage or if you have questions about upgrading please feel free to contact us for more information. * Please refer to the supplementary Nodus CCA Upgrade Guide. ** Prior to upgrading CCA always backup your files and database.

25 CREDIT CARD ADVANTAGE - USER S GUIDE 25 Upgrade Path If you are upgrading CCA please examine the below diagram carefully. Each stage represents a particular version and build of CCA. You must ONLY upgrade from one stage to another. Do not skip any stages as this will mess up your company database.

26 CREDIT CARD ADVANTAGE - USER S GUIDE 26 Build Upgrades If you are upgrading CCA to a different build within the same version, then simply follow the below instructions. CCA If you are upgrading CCA from build 18 or lower, please uninstall Nodus CCA and the Nodus Framework 2. Install CCA 8.0 build 19 and the Nodus Framework 3. Launch GP Dynamics 4. From the Shortcuts Pane, click on Add Other window 5. Go to Credit Card Advantage 3rd Party Software 6. Add CC Advantage Registration 7. Click on the Done button 8. From the Shortcuts pane, click on CC Advantage Registration 9. Click on Table Setup and Conversion* CCA If you are upgrading CCA from build 18 or lower, please uninstall Nodus CCA and the Nodus Framework 2. Install CCA 9.0 build 19 and the Nodus Framework 3. Launch GP Dynamics 4. Go to Tools Setup System Credit Card Advantage Registration 5. Click on Table Setup and Conversion* 6. Uninstall Nodus CCA 9.0 build 19 and the Nodus Framework 7. Install CCA 9.0 build 26 and the Nodus Framework 8. Repeat steps 3 through 5. CCA Uninstall Nodus CCA 10.0 build 18 and the Nodus Framework 2. Install CCA 10.0 build 26 and the Nodus Framework 3. Launch GP Dynamics 4. Go to Microsoft Dynamics Tools Setup System Credit Card Advantage Registration 5. Click on Table Setup and Conversion*

27 CREDIT CARD ADVANTAGE - USER S GUIDE 27 Version Upgrades If you are upgrading to a different Version and Build of Microsoft Dynamics GP and CCA, please refer to the upgrade diagram at the beginning of this section and follow the below instructions. 1. Please upgrade to CCA Build 19 if it is not already installed. 2. Uninstall CCA Build 19 and the Nodus Framework 3. Upgrade Dynamics GP. Please contact Microsoft Dynamics GP for details. 4. Please read the topic What Version and Build of Credit Card Advantage Do I need to Install? at the beginning of this section. 5. Once you have determined the correct version of CCA to install, proceed to install CCA and the Nodus Framework. 6. Launch GP Dynamics 7. Go to Microsoft Dynamics Tools Setup System Credit Card Advantage Registration 8. Click on Table Setup and Conversion* NOTE: If you received an error while executing Table Setup and Conversion, please refer to the Troubleshooting Table Setup and Conversion section of this users guide for a quick solution.

28 CREDIT CARD ADVANTAGE - USER S GUIDE 28 Synchronize Go to Transactions Credit Card Advantage Setup Next to the Setup ID field, click on the Lookup button. This will open the Setup IDs window below. Click on Synchronize, this will synchronize your local settings with the Company database on the SQL Server. End Of Day Procedure The End Of Day Procedure is now automated on the SQL Server as a scheduled SQL Job. In order for a scheduled SQL Job to run, you must first enable the SQL Server Agent by launching Microsoft SQL Server Management Studio, right-click on the SQL Server Agent, click on Start, and click Yes to confirm.

29 CREDIT CARD ADVANTAGE - USER S GUIDE 29 Troubleshooting: Table Setup and Conversion During the course of upgrading CCA, Table Setup and Conversionwill occasionally be unable to convert a particular database table. A resolution for this issue is under development. In the meantime, here s how to workaround the issue: 1. Log everyone out of Dynamics GP. 2. Log into Dynamics GP as the sa user login. 3. Run Table Setup and Conversion. 4. There will be a dialogue box that describes the table.

30 CREDIT CARD ADVANTAGE - USER S GUIDE From the above example, there was a problem on table MSO_TRX. MSO_TRX is the Display name of the table. We need to figure out the Physical name of the table on the SQL Server. 6. Downloading the following file and lookup the Physical table name that is displayed in your dialogue box: 7. Make a note of the Physical Name of the table (e.g. MS273505) 8. Launch Microsoft SQL Server Management Studio 9. From the Object Explorer pane go to: 10. <server>/databases/<company database>/tables/ 11. Backup up and drop the table from the database 12. Alternatively, you may choose to rename the table, rather than dropping the table. 13. From the Object Explorer pane go to:

31 CREDIT CARD ADVANTAGE - USER S GUIDE <server>/databases/<company database>/programmability/stored Procedures 15. Drop all stored procedures that are prefixed with zdp_<tablename> 16. For example, in the above image, we are dropping all stored procedures prefixed with zdp_ms Close Microsoft SQL Server Management Studio 18. Log in to Dynamics GP as sa 19. Run Table Setup and Conversion. 20. Repeat steps 4 through 15 for any additional Table Setup and Conversion errors. Modified Forms and Reports If you have modified forms and reports, you will need to back them up as packaged files before upgrading.

32 CREDIT CARD ADVANTAGE - USER S GUIDE 32 Customizations Credit Card Advantage does not upgrade the individual Payment Gateway Config.xml files. The upgrade does not overwrite these files, as they may have been modified by the user. If you would like to overwrite your Config.xml customizations, you must first uninstall the old version of Credit Card Advantage before installing the newer version. If you wish for Nodus to upgrade your current Config.xml customizations, please contact Nodus Support for more information. Additionally, if you have any customizations for Credit Card Advantage that you will require in the latest version, you will need to contact Nodus Support to request that your customization be upgraded. The steps to upgrading are similar to those of a new Install. All Credit Card Advantage machines must be upgraded. Each machine must have the same version and build of Credit Card Advantage installed. After running the install you will need to include the new code, enter in the new product registration keys, and complete the installation procedures. Uninstalling Credit Card Advantage Uninstalling CCA consists of uninstalling Credit Card Advantage and the Nodus Framework To uninstall Credit Card Advantage: 1. Log into the computer (or server) with administrator privileges. 2. Go to Windows Add/Remove Programs. 3. Select Nodus Credit Card Advantage and click Change/Remove. 4. Follow the on-screen instructions. To uninstall Nodus Framework: 1. Log into the computer (or server) with administrator privileges. 2. Go to Windows Add/Remove Programs. 3. Select Nodus Framework and click Change/Remove. 4. Follow the on-screen instructions.

33 CREDIT CARD ADVANTAGE - USER S GUIDE 33 PART II: General etransaction Information Transaction Types This section explains each of the transaction types in CREDIT CARD ADVANTAGE. The steps for processing each of the transaction types are nearly identical. Slight variations are identified and explained in this section. Please note the various names of the transaction types vary by processor. A Sale at one processor may be called Capture at another. A Book may also be known as a Pre-Authorize. There are many other variations. The names chosen for CREDIT CARD ADVANTAGE are among the more common but not universal. Though the names may vary, the processing details do not. All products developed by Nodus Technologies will use the following terms for different transaction types. Sale An approved Sale is an immediate charge to the customer s credit card or account. Money will not be moved until settlement has occurred. If a Sale is saved to a batch, the charge will not occur until the batch is sent for approval. A Sale can only be reversed with a Void or a Credit. A Sale transaction does the same thing regardless of it being a credit card transaction, a debit card transaction, an echeck transaction, or an ACH transaction. Book When dealing with credit card transactions a Book is a reserve of a specified amount on the customer s credit card or account. A Book prevents the customer from using that portion of their credit / funds, but does not actually charge the card nor transfer any money. A Book is useful for companies that ship merchandise one or more days after receiving an order. By issuing a Book, a company reserves the necessary amount on the customer s card at order placement time. As long as the book transaction remains open an approved Ship transaction is guaranteed. A Ship transaction is necessary to complete the Book. A Book can only be entered from the Sales Transaction Entry window. The number of days a Book will stay open is determined by each cardholder s issuing bank. The most common number is seven to ten days, but some banks may hold Books for as long as four weeks and little as three days.

34 CREDIT CARD ADVANTAGE - USER S GUIDE 34 A book transaction cannot be reversed. Issuing a Void for a book transaction will not free up any money on the customer s credit card. To free up the reserved money you would need to issue a ship and then void that shipped amount. When dealing with echecks and ACH a Book is a query to see if the account number exists. This Book does not reserve funds on the customer s account. Ship A Ship can only be issued for a transaction that previously has been a Book. Under ordinary circumstances, a Ship is assured approval as long as the amount is equal to or less than the original Book amount and the Ship transaction is sent before the Book has expired. A Ship results in an immediate charge to the customer s credit card or account. If the Ship is for less than the original Book amount, the remainder of the original Book amount is released back to the customer s credit line or account. A ship transaction can be reversed by issuing a credit or void. Note: Some gateways do not allow Ship transactions with amounts greater than the original Book amount. Please check with your gateway to see if that feature is available for you. Credit A Credit is issued to transfer money from the company s account to the customer s account or credit card. There are two types of Credit transactions that you can issue: referenced credit and non-referenced credit. A referenced credit occurs when you remove the payment line, or delete a sales document. To create a non-referenced credit you need to create a brand new return document. Some payment gateways allow for the reversal of a Credit by issuing a Void if that transaction has not yet been settled. If the transaction has settled you will need to issue a sale to reverse the Credit. Note: Some gateways do not allow non-referenced credit transactions to be processed. Please check with your gateway to see if that feature is available for you.

35 CREDIT CARD ADVANTAGE - USER S GUIDE 35 Figure: etransaction Entry set to process a Non-Referenced Credit transaction. Force A Force is used to enter already approved authorization/transaction. A Force is typically used for capturing a phone authorization. When entering a Force you will be required to enter the authorization code. Be sure the Dyn/eEnt Only option is unselected to perform this type of a Force. A force can be reversed by issuing a credit or a void. Note: Some gateways do not support this type of transaction. Please check with your gateway to see if that feature is available for you.

36 CREDIT CARD ADVANTAGE - USER S GUIDE 36 Force Local The Dyn / eent Only option is used with a Force when the transaction being entered has already settled or it is already in the records of your Payment Gateway. This can happen due to network failure or other system problem that prevents CREDIT CARD ADVANTAGE from properly receiving the response from the payment gateway. The Dyn / eent Only option enters the information into the Microsoft Dynamics GP records, without sending a request to the processor. Selecting the Dyn / eent Only option will create a Local Force. Void A Void is issued for an unsettled approved transaction. When a Void is successfully issued, neither the Void nor the original transaction will appear on the customer s statement. A Void can only be issued against an unsettled transaction. When a Void is sent, if the original transaction has already been settled, the Void will be denied and a warning will be displayed. A settled Sale transaction must be reversed with a Credit. Note: THE WELLS FARGO GATEWAY DOES NOT SUPPORT THE VOIDING OF A SALE, SHIP, OR CREDIT TRANSACTION WHEN USING CREDIT CARDS. WELLS FARGO & USA epay DOES NOT ALLOW YOU TO VOID AN ECHECK. Settlement Settlement is the procedure that transfers money from one account to the other. A sale, force, credit and ship are the only transaction types that are settled. Settlement will occur at your gateway, independent of CREDIT CARD ADVANTAGE. The settlement procedure run by Credit Card Advantage simply moves information from the open to the history table. The settlement that occurs with your payment gateway and / or processor is responsible for moving money to and from your account. Each payment gateway and / or processor determine the time they will run settlement. Most will settle only one time a day. For instructions on simulating Settlement in Credit Card Advantage please see End of Day Procedure window.

37 CREDIT CARD ADVANTAGE - USER S GUIDE 37 PART III: Credit Card Advantage Windows Credit Card Advantage Setup Window In order to use CREDIT CARD ADVANTAGE you must create either a generic setup id or an advanced setup id. CREDIT CARD ADVANTAGE is designed to support multiple processors and payment gateways. Each Setup ID created through the Credit Card Advantage Setup window will designate the appropriate payment gateway, the payment type, and the Checkbook ID where payments will be deposited and other necessary connection information. The Setup ID is company specific; if creating a Setup ID in Company A only use that setup id in Company A. Generic Setup ID A generic setup id contains only the most basic information. Creating this type of id is the minimum setup Credit Card Advantage needs in order to be able to process transactions. If you are using a proxy server, have Paymentech as your processor and VeriSign as your gateway, or plan to process in a currency other than USD, and then you must create an Advanced Setup ID. Below is a table of all fields that are in the Generic Setup ID. There are two ways in creating a generic setup id: inside of Great Plains and through Connection Manager.

38 CREDIT CARD ADVANTAGE - USER S GUIDE 38 Inside of Great Plains Generic Setup ID Field Name Required / Optional Description / Use General

39 CREDIT CARD ADVANTAGE - USER S GUIDE 39 Field Name Required / Optional Description / Use Setup ID Required A unique identifier for to distinguish different setup options. Connector Required The name of the payment gateway to be used by a specific setup id. Processor Required The name of the processor to be used by a specific setup id. Payment Type Required Choose the type of card to be used by a specific setup id. Payment Types include ACH, Credit, and Electronic Check. Processing Server Name or IP Required This is the address information for the server to which the CC transaction will be sent. More information is located in the About Your Payment Gateway section. Port Required This is the connection information for the server to which the CC transaction will be sent. This information can be found in the About Your Payment Gateway section. Authentication based on the Connector you have selected AuthorizeNet Credit or Check Transaction Types User ID Required The Merchant Login to your Authorize.Net account. Transaction Key Required The Transaction Key for your Authorize.Net account Test Mode Required True if you are processing Test Transactions, false otherwise. CyberSource Credit Transaction Types Merchant ID Required The Merchant ID for your CyberSource Account Password Required Password for your CyberSource account Moneris Credit Transaction Types Store ID Required Moneris Store ID API Token Required Moneris API Token ecommerce Indicator Required Moneris ecommerce Indicator N3C Credit Transaction Types emerchant ID Required The Merchant Login to your N3C account. Validation Code Required Unique Code for your N3C account Orbital Credit or Check Transaction Types

40 CREDIT CARD ADVANTAGE - USER S GUIDE 40 Field Name Required / Optional Description / Use Group Number Required Group Number to access your Orbital account. BIN Required BIN for your Orbital account Terminal ID Required Terminal ID for your Orbital account Paypal Credit Transaction Types User Name Required The Merchant Login to your Paypal account. Password Required The Password for your Paypal account Signature Required Key for you Paypal account. Environment Required Sandbox (Test) or Production environment Subject Not Required The Subject of you Paypal account. USA epay Credit Transaction Types Source Key Required Source Key for USA epay Account Test Mode Required True if you are processing test transactions, false otherwise. Verisign Credit or Check Transaction Types Partner ID Required If the VeriSign account was setup by Nodus Technologies then it is nodus. If the VeriSign account was setup by another vendor then contact that vendor to obtain the required information. User ID Required User ID for the Verisign Account Vendor ID Required Vendor ID for the Verisign Account Password Required Password for the Verisign Account Wells Fargo Credit or Check Transaction Types Merchant Required Wells Fargo Merchant Number Login ID Required Login ID for the Wells Fargo account Seller ID Required Seller ID for the Wells Fargo account Terminal ID Required Terminal ID for the Wells Fargo account Password Required Password for the Wells Fargo account Client ID Required Cilent ID for the Wells Fargo account MCCCode Required Merchant MCC Code Postal Code Required Merchant Postal Code Great Plains Associated Checkbook Optional The Checkbook ID of the account where payments received with this ID will be

41 CREDIT CARD ADVANTAGE - USER S GUIDE 41 Field Name Required / Optional Description / Use deposited. If your Great Plains card types are setup as Bank Cards, this must be filled in with the same Checkbook ID that your Great Plains card types are associated with. Denied Batch Name Optional When batched CC transactions are processed, any denied transactions are moved to a separate batch. This field accepts the prefix of the batch that will hold denied batch transactions. Auto Settlement Time Optional This is the time when Credit Card Advantage, if Great Plains is open, will move everything from the open table to the history table. This move simulates the settlement that occurs at the gateway. This field is set to process on the hour. Through Connection Manager, Generic Setup ID Credit Card Advantage Setup ID s can also be created or modified using the Connection Manager: from the Start Programs Nodus Technologies Connection Manager. Both windows will display the same generic setup information regardless of where they have been entered or modified. However, Advanced Options can only be set in Great Plains.

42 CREDIT CARD ADVANTAGE - USER S GUIDE 42 WARNING: Deleting Setup ids may corrupt the database and cause Great Plains to crash.

43 CREDIT CARD ADVANTAGE - USER S GUIDE 43 Note: Modifications to the setup settings with Paymentech as the Connector will not take effect until the next time the Microsoft Dynamics GP application is run. After making modifications close the application and reopen it for changes to take affect. Advanced Setup ID An Advanced Setup ID maybe required for some users. mentioned in the Generic Setup ID subsection. Those users are as However, if you would like different transaction setup information then you will need to create an Advanced Setup ID. To enter in additional fields that are part of the Advanced Setup ID: 1. Open the Credit Card Advantage Setup window: from the Main Menu bar click Transactions > Credit Card Advantage > Setup. 2. Click on the blue arrow at the top right hand corner of the window. Advanced options will be displayed.

44 CREDIT CARD ADVANTAGE - USER S GUIDE 44 Additional options, such as Multiple Booking or Partial Shipping, can be configured from Transaction Setup. To specify additional Transaction Setup: 1. Open the Credit Card Advantage Setup window: from the Main Menu bar click Transactions > Credit Card Advantage > Setup. 2. Click on the blue arrow at the top right hand corner of the window. 3. Click on Transaction Setup. The Transaction Setup window will be displayed.

45 CREDIT CARD ADVANTAGE - USER S GUIDE 45 Below are the additional fields that are part of the Advanced Setup ID and Transaction Setup window. Field Name Required / Optional Description / Use Proxy Server Setup Proxy Name or IP Optional Enter the necessary information to access the internet through the network.

46 CREDIT CARD ADVANTAGE - USER S GUIDE 46 Field Name Required / Optional Description / Use Port User ID Password Merchant Options Merchant Service # Merchant Descriptor Mer. State Required if using VeriSign gateway and Paymentech processor. Required if using Wells Fargo gateway Required if using VeriSign gateway and Paymentech processor Also required for Wells Fargo Gateway. Required if using Wells Fargo Gateway Required if using VeriSign gateway and Paymentech processor. Required if using Wells Fargo gateway The descriptor number for the processor. The merchant name/description. The merchant state information. Currency Code Optional Default is USD. This is the currency that you want to process e-transactions in. Make sure this is the same as the currency as your Great Plains functional currency. CREDIT Transaction Setup CARD ADVANTAGE does not convert the amount that is being sent. Add Freight to Document Add Freight to Book Trx Add Miscellaneous to Document Optional Optional Optional This is only available if you choose to Add Freight to Document. If will explicitly add a Freight amount to the Sales Order document. Used with Book transactions only. The amount entered here will automatically be added to the document total as Freight when authorizing a Book transaction. This is an estimated amount. It can be adjusted when the Ship transaction is sent. *Note: If the user manually enters in Freight or Miscellaneous into the Sales document, then the Add Freight and Add Miscellaneous values in the Setup ID window will be ignored for that transaction. This is only available if you choose to Add Misc to Document. If will explicitly add a Miscellaneous amount to the Sales Order document. Add Misc to Book Trx Optional Used with Book transactions only. The

47 CREDIT CARD ADVANTAGE - USER S GUIDE 47 Field Name Required / Optional Description / Use amount entered here will automatically be added to the document total as Miscellaneous charges when authorizing a Book transaction. This is an estimated amount. It can be adjusted when the Ship transaction is sent. *Note: If the user manually enters in Freight or Miscellaneous into the Sales document, then the Add Freight and Add Miscellaneous values in the Setup ID window will be ignored for that transaction. **Auto Expired Book Renew Optional / Not available in Light Version If marked the expired book transactions will be automatically renewed in the background when the expired book transaction is opened in Sales Transaction Entry window or one of the following windows is opened: Batch Verification, End of Day, and Expired Book Batches. Check Payment Terms at Sales Header Optional If marked the payment terms will be checked at the Sales Header instead of the Customer Master. Disable Receipts Optional If marked, a receipt will not be printed after a transaction has been processed. Fail on Address Mismatch Optional If marked transaction will be denied when address verification fails. See Appendix to check if this feature is supported on your gateway Fail on Zip Mismatch Optional If marked transaction will be denied when zip verification fails. See Appendix to check if this feature is supported on your gateway Fail on CVV2 Mismatch Fulfillment Orders Workflow Status **Multiple Booking **Partial Shipping Optional Optional Optional / Not available in Light Version Optional / Not available in Light Version. If marked, transaction will be denied when CVV2 verification fails. *Only Supported if you are processing Real Time transactions. This feature is currently not supported. If marked each document will be allowed to have multiple book transactions verified. When processed in Batch Verification window, the ship amount will be equal to the book amount. If unmarked, the ship amount will be equal to the document amount when processed in Batch Verification window. If marked the partial shipping feature will be activated. This feature allows for part of book

48 CREDIT CARD ADVANTAGE - USER S GUIDE 48 Field Name Required / Optional Description / Use on the order / backorder to be transferred to an invoice and part to an order / backorder. The Multiple Book feature overwrites this feature. If both are marked you will be given those privileges of Multiple Book. **Recurring Billing Optional / Not available in Light Version. This is not used in Microsoft Dynamics GP 90. If marked the transactions from Recurring Billing module will be transferred into Batch Verification window when Batch Verification window is opened. This feature should be marked only when Recurring Billing module is integrated with Dynamics/eEnterprise. Save to Customer Card Optional Whenever a credit card transaction processed thru Batch Verify is approved, the credit card information will be saved to the Great Plains Customer Card. Select Credit Card by Ship To Address Code in SOP Select Credit Card by Bill To Address Code in SOP Warn if Unapplied Cash Receipt Optional Optional Optional This feature is not yet supported. If marked CCA will pull CC# from the Bill To Address on SOP header. If a cash receipt is not applied before processing in real time, user will be asked if they would like to apply first in order to submit Level 2, 3 transaction data to the payment gateway. User will not get a prompt if the transaction is processed using Auto Batch. See Appendix to check if your gateway supports Level 2,3 data submission. Track Optional If you intend on sending track data then you should specify which track you would like to send. If no Track is specified then it will send Track 2. Map User Defined 1 of Ship To Address to Description 4 Optional If marked user can map the User Defined 1 from Customer s Ship To Address to the Description 4 field of CCA etransaction Entry window. **Option is not available in Credit Card Advantage Light Version. Company Default Setup Window Each company setup for CREDIT CARD ADVANTAGE may have multiple Setup IDs. Each Setup ID can specify different processors, different merchant accounts and / or different transaction classes. The Company Default Setup ID allows a default setup ID

49 CREDIT CARD ADVANTAGE - USER S GUIDE 49 for all users who are accessing specified company. Leaving the User Can Select Other Setup IDs box unmarked will restrict users to only the Setup ID chosen on the Company Default Setup ID window. In order to make changes to this window you will need to be logged in as sa. The Company Default Setup id will be overridden by the User Default Setup ID. 1. Login to Great Plains as sa. To create a Default Company Setup: 2. Open the Credit Card Advantage Setup window: from the Main Menu bar click Transactions Credit Card Advantage Setup. 3. Open the Company Default Setup ID window: from the Main Menu bar CC Advantage Setup Company Default Setup. 4. Use the look-up to select a Setup ID. 5. To restrict users to only the chosen Setup Id, leave the User Can Select Other Setup IDs box unmarked. The User Default CC Advantage Setup window can be used to allow specific users and user classes to override the company default Setup ID. 6. Repeat steps 1 5 for as many companies as you have. User CC Advantage Security Setup Window **Transaction Security is not available in Credit Card Advantage Light. The CC Advantage User Security Setup window allows the system administrator (sa) to setup security for Credit Card Advantage. This is where the system administrator can specify the User Default Setup ID. Also, the system administrator can setup up the types of transactions the user can process. The user will be able to create all types of

50 CREDIT CARD ADVANTAGE - USER S GUIDE 50 transactions; however, the user will not be able to send these transactions to the payment gateway for verification. 1. Login as sa. To setup User Security for CREDIT CARD ADVANTAGE : 2. Open the Credit Card Advantage Setup window: from the Main Menu bar click Transactions Credit Card Advantage Setup. 3. Open the User CC Advantage Security Setup window: from the Main Menu bar click CC Advantage Setup User Security Default Setup. 4. Select the User or Class radio button. 5. Use the look-up to select a Setup ID. 6. To restrict users to only the chosen Setup ID, leave the User Can Select Other Setup IDs box unmarked. The User Default CC Advantage Setup window can be used to allow specific users and user classes to override the default Setup ID. 7. Uncheck any checkboxes to limit the type of transactions a user can process. 8. Repeat steps 2 7 for as many users or users classes as you would like.

51 CREDIT CARD ADVANTAGE - USER S GUIDE 51 Note: For the scenario where a User is part of a Class, but the User Security Default Setup ID for that User is different from the Default Setup ID for the Class, you must set the Default Setup ID for the Class first, and then set the Default Setup ID for the User. CC Advantage Book Duration Window **This window is not available in Credit Card Advantage Light. Book transactions reserve a specified amount of money on a customer s credit card. Because the dollar amount is already reserved against the customer credit card, an approval is virtually guaranteed when a follow-up ship transaction is sent to the processor. The number of days a book is kept open is determined by each cardholder s issuing bank. The most common is seven to ten days, but books may be held for as long as four weeks. The number entered in the CC Advantage Book Duration window is the number of days CREDIT CARD ADVANTAGE will consider the book open. This may not exactly coincide with the number of days an individual book stays open. Each credit card may be associated with a book duration. To setup the book duration enter the number of days the book will remain open and an expired batch name. Leaving the number of days as 0 will turn off the expiration for book transactions by selected cards. After book transactions expire, they will be placed into batches under the Expired Book Batch Name.

52 CREDIT CARD ADVANTAGE - USER S GUIDE 52 Note To get the correct number of days a credit card authorization remains open, contact the credit card company. CC Advantage Book Duration window only lists those credit cards associated with the Checkbook ID in CCA Setup window. To setup a Book Duration for a credit card: 1. Open the Credit Card Advantage Setup window: from the Main Menu bar click Transactions Credit Card Advantage Setup. 2. Open the CC Advantage Book Duration window: from the Main Menu bar click CC Advantage Setup Book Duration Setup. 3. Use the look-up button to select a credit card name. 4. Enter in the number of days to keep a book transaction open. 5. Enter a prefix for the expired book batch name or leave it as the default. 6. Repeat steps 1 5 for all necessary credit cards. General Setup The General Setup window lets you set settings for functionality, and change the shortcut keys.

53 CREDIT CARD ADVANTAGE - USER S GUIDE 53 Shortcut Keys Instead of using the default keys used by Credit Card Advantage you can use keys that you setup. You need to change the values in the Defaults section. To setup Shortcut Keys: 1. Open the Credit Card Advantage Setup window: from the Main Menu bar click Transactions > Credit Card Advantage > Setup. 2. Open the CC Advantage Shortcut Keys Setup window: from the Main Menu bar click CC Advantage Setup > Shortcut Keys. 3. Enter in the keys that you want to use for your shortcuts by updating the values in the Defaults section. 4. Click OK to save changes. Note: Using a shortcut key that is already defined in Great Plains might cause other windows to open.

54 CREDIT CARD ADVANTAGE - USER S GUIDE 54 Disable Transaction Entry Auto Open If the Disable Transaction Entry Auto Open option is checked, the etransaction Entry window won t automatically open when tabbing out of the Credit Card amount fields in the Sales Payment Entry, Cash Receipts or Receivables Transaction modules. To Disable Transaction Entry Auto Open: 1. Open the Credit Card Advantage Setup window: from the Main Menu bar click Transactions > Credit Card Advantage > Setup. 2. Open the CC Advantage Shortcut Keys Setup window: from the Main Menu bar click CC Advantage Setup > Shortcut Keys. 3. Check the Disable Transaction Entry Auto Open check box. 4. Click OK to save changes. WARNING: Having more than one Sales document open when opening the etransaction Entry window may result in conflicting data that is sent to the gateway. Please make sure you only have one sales document open before opening the etransaction Entry window. Functionality Credit Card Advantage has the capability of sending out two different types of messages. You have the ability to send a Shipment Confirmation and/or an receipt. For sending s you will need to complete some General Setup configuration, and then some setup for which type of you would like to submit. Please see the section on the type of for more information. General Setup To Complete General Setup: 1. Open the Credit Card Advantage Setup window: from the Main Menu bar click Transactions > Credit Card Advantage > Setup.

55 CREDIT CARD ADVANTAGE - USER S GUIDE Open the CC Advantage Shortcut Keys Setup window: from the Main Menu bar click CC Advantage Setup > Shortcut Keys. 3. Enter the Server Address, Port, Auth Mode, User Name, and Password. The Server Address is the location of the server. For Port you can use port 25. Depending on your Auth Mode you will need to enter User Name and Password. 4. Click OK to save changes. Shipment Confirmation Setup To Complete Shipment Confirmation Setup: 1. Open the Credit Card Advantage Setup window: from the Main Menu bar click Transactions > Credit Card Advantage > Setup. 2. Open the CC Advantage Shortcut Keys Setup window: from the Main Menu bar click CC Advantage Setup > Shortcut Keys. 3. Check the Send After Entering Tracking Numbers option. 4. Enter the location of your template in the Trk File Location field. You need to enter the entire path into this field. This runs off the database. 5. Click OK to save changes. Receipt Setup To Complete Receipt Setup: 1. Open the Credit Card Advantage Setup window: from the Main Menu bar click Transactions > Credit Card Advantage > Setup. 2. Open the CC Advantage Shortcut Keys Setup window: from the Main Menu bar click CC Advantage Setup > Shortcut Keys. 3. Check the Receipt check box. 4. Enter the path to the Receipt*.txt files in the Receipt Location field. 5. Under the Database section, enter: Server name, Company Database name, sa User login, and it s password. 6. Click OK to save changes.

56 CREDIT CARD ADVANTAGE - USER S GUIDE 56 AutoBatch Setup If you intend on using the auto-batch feature or integrate with Encore Recurring Billing then you will need to fill in the following window. To Setup an Auto Batch Setup ID: 1. Open the CC Advantage Setup window: from the Main Menu bar click Transactions > Credit Card Advantage > Setup. 2. While the CC Advantage Setup window is open, from the Main Menu bar click CC Advantage Setup > Auto Batch Setup. 3. Use the lookup button to select which Setup ID to use when processing transactions. etransaction Entry Window The etransaction Entry window is where you will enter in the customer s information for processing electronic transactions. You then have the ability to process the electronic transaction or save it to a batch. This section will go over the steps in creating and processing transactions in Credit Card Advantage. You will not be able to perform batch transactions in Credit Card Advantage Light version.

57 CREDIT CARD ADVANTAGE - USER S GUIDE 57 Opening the etransaction Entry Window There are two ways of opening the etransaction Entry window. The following table lists the various default shortcut keys built in to CREDIT CARD ADVANTAGE, the windows from which they are available and their function. Window How To Open Function Sales Transaction Entry Receivables Transaction Entry Cash Receipts Entry Invoicing Entry Control S From the Main Menu Bar click Extras -> Extras -> Sale or Credit Transaction Opens etransaction Entry window for a Sale or Credit transaction. You can change the Trx Type to process other types of transactions. Sales Transaction Entry Control B Opens etransaction Entry window for

58 CREDIT CARD ADVANTAGE - USER S GUIDE 58 Window How To Open Function From the Main Menu Bar click Extras -> Book Transaction a Book transaction. You can change the Trx Type to process other types of transactions. All Windows/ Card Swiping Control-W Opens the etransaction Entry window ready for a credit card to be From the Main Menu Bar click swiped. When this is done the Extras -> Card Swiping transaction will also be processed. Only available for real-time processing. Creating a Great Plains Sales Document CREDIT CARD ADVANTAGE integrates with each Microsoft Dynamics GP Sales module: Receivables Transaction Entry Cash Receipts Entry Invoice Entry Sales Transaction Entry By completing one of the sales modules you can bring up the etransaction Entry screen properly. Following are the general steps for creating a sales document in Great Plains. These steps are only a guideline, for more correct information on creating a Great Plains Sales Document. To create a Great Plains Sales Document: 1. Open the Great Plains Sales document. 2. Enter in the customer s information for the transaction. 3. If using a Receivables document then enter in the amount. If you are entering a Cash Receipt document, you must apply the document first if you would like Level 2 or 3 information to be sent to the gateway. The Invoice must have Level 2, 3 data in order for it to get submitted to the gateway. See section on Level 2, 3 processing for more information. If using an Invoice Entry or a Sales Transaction Entry document enter in the line items purchased. 4. From the receivables document, you can open the etransaction Entry window by tabbing out of the Amount field. From Sales Order Processing and Invoice Entry you will need to open it yourself. For steps on opening the etransaction Entry window refer to Opening the etransaction Entry Window.

59 CREDIT CARD ADVANTAGE - USER S GUIDE 59 Fields in the etransaction window The following tables include the field name, the status, and the description. Each table is a section of the window. For example: if the field is responsible for the transaction information then it will show up in that table. Field Name Required / Optional / Read Only Description / Use Setup Information Setup ID Required The Setup ID controls which processor will be used as well as the Merchant Number, Transaction Type (credit, ACH or check) and other default information for sending the transaction. The available fields on the window may change based on the Setup ID. Different Setup ID s can be used for different Merchant ID s, card classes or processors. For more information about the Setup ID, refer to Setup Window. Trx Type Required Choose the specific type for this one transaction. For more information about Transaction Types, see Transaction Types. Batch ID Read Only This field will be filled in based on the Batch ID on the main entry window for the document. If the credit card transaction is being saved to a batch, the attached sales document must also be saved to a batch. The Batch ID must be filled in on the main document entry window before the ETransaction Entry window is opened. Transaction Information ABA Required for echeck and ACH Account # Required for echeck and ACH The transit number for the bank. This information is part of the MICR line. This field will be stored encrypted in the database. The account number from the checking account being used. This information is contained in the MICR line of the check. This field will be stored encrypted in the database (stored in MSO_Check_Number field). Acct Type Optional Used for EFT transactions to indicate the type of account (savings or checking) the funds will be drawn from. Amount Required The amount that will be charged to the customer s card / account for this particular payment. The total document amount will default from the sales entry window. This may be edited to be only part of the total document amount. If this is a Book transaction and additional Freight and Miscellaneous amounts have been setup to

60 CREDIT CARD ADVANTAGE - USER S GUIDE 60 Field Name Required / Optional / Read Only Description / Use be added to each Book transaction, the amount displayed in the ETransaction Entry window will include the additional amounts. For more information about setting up Book transaction defaults, refer to Setup Window. Card Name Card No. Required, for Credit Card transactions Required, for Credit Card transactions The name of the card, such as Visa, Amex, etc. This name will default based on the Credit Card ID on the Customer Maintenance Options window. For more information about setting up Card Names, refer to Credit Card Setup Window. This field comes with a lookup option to look for Credit Cards on file. The account number from the card. This number will default based on the Credit Card Number on the Customer Maintenance Options window. This field will be stored encrypted in the database. Card Type Optional Examples include Corporate, Purchase, Private, and Government. Inclusion of type can facilitate processing of non-standard types. Check # Required for Check The check number being used by the customer CVV2 Optional A three or four digit code found on the rear of the card. This is an optional security feature. Transaction may still be approved with an incorrect CVV2. This field is not stored because of legal issues. Drivers Lic Optional The check writer s driver s license or ID number. Exp. Date Required Enter the expiration date of the card being used. Orig ID Optional Used for a Void or Credit transaction. The ID of the original transaction. This field comes with a lookup window. The Lookup button is active for credit transactions. Users can lookup previous transactions by Origination ID or Document Number. Choosing a record from the lookup will update the etransaction window accordingly. Issue Number Required only by specific Credit Cards Some credit cards require an issue number along with the Credit Card Number. This number needs to be written exactly as seen on the credit card. MICR Optional The special character MICR line from the bottom of the customer s check. Prenote Optional Indicate Yes if a pre-note should be sent before sending a real transaction. A pre-note is used to confirm the accuracy of the account information. This is used only if Card Class is ACH.

61 CREDIT CARD ADVANTAGE - USER S GUIDE 61 Field Name Required / Optional / Read Only Description / Use SSN Optional The check writer s Social Security number. This field will be stored encrypted in the database. Start Date Optional For higher security level credit card processing a start date can be sent. Some credit cards have a start date written on the surface. Tax Amount Optional The portion of the document total that is tax. This amount will default from the main sales entry window. The amount may be edited to reflect partial payments. The tax amount will be included in the Amount field total. Auth Code Customer Information Required, for Force transactions This field is used to enter the Authorization Code for transactions that have been approved prior to their entry in Dynamics / eenterprise. This may include telephone approvals. This field is only available for Force transactions. Address1 Optional The first line of the billing address for the card. Based on the agreement with your credit card processor, the inclusion of this information may result in a lower discount rate. Address2 Optional The second line of the billing address for the card. Based on the agreement with your credit card processor, the inclusion of this information may result in a lower discount rate. City Optional The city of the billing address for the card. Country Optional The Country of the billing address for the card. Optional Card holder s . First Name Required The card holder s first name from the card being used. Last Name Required The card holder s last name from the card being used. Middle Name Optional The cardholder s middle name from the card being used. Phone Optional Cardholder s phone number on file with the credit card issuer. Ship-From Zip Required depending processor on Default from main sales document. Can be changed. Ship-To Zip Required depending processor on Default from main sales document. Can be changed. State Optional The state of the billing address for the card.

62 CREDIT CARD ADVANTAGE - USER S GUIDE 62 Field Name Required / Optional / Read Only Description / Use Zip Optional The zip of the billing address for the card. Based on the agreement with your credit card processor, the inclusion of this information may result in a lower discount rate. Optional Fields Description Optional Sending extra information for transactions. Description 1 4 Optional Sending extra information for transactions. Comments 1 3 Optional Sending extra information for transactions. Processing Electronic Transactions You can process transactions real time or in batch. When processing real time you submit a request to the gateway upon hitting the process or the ship button. When processing in batch mode you save the transactions and then submit them all at once. For more information on Batch processing refer to Batch Verification Window. After creating the Great Plains Sales document you will be ready to process the electronic transaction. The procedure for processing electronic transactions is similar for all transaction types and payment methods. The real difference is the fields that need to be filled out. The required fields for the transaction type and payment method will have a star, *, next to them. The following steps for processing a transaction assumes that the Great Plains sales document has been created and the etransaction Entry window is already open. To Process an Electronic Transaction: 1. Under the Setup Section select the Setup ID that you want to use to process with. For information on the Setup ID refer to the Setup ID Window section. 2. Select the transaction type from the drop down list that you wish to perform. Note: Certain documents can only process certain types of transactions. 3. Enter in the transaction information. The Transaction table in the previous section lists all of the fields, whether they are required or not. For testing refer to the appendix for your gateway. The difference between a credit card transaction and an echeck/ach transaction is the information being sent to the processor. 4. Enter in or update any and all of the customer s billing information. 5. Enter in any comments or descriptions 6. For real time processing click on the Process button. To process in batch mode click on the Batch button. To ship a transaction, refer to the section on the

63 CREDIT CARD ADVANTAGE - USER S GUIDE 63 Authorized Transaction window. **Processing transactions in Batch mode is not supported in Credit Card Advantage Light. WARNING: CREDIT CARD ADVANTAGE does not support payment Terms Discounts. Payment Terms Discount includes a discount for early payment. The discount is not calculated until after a payment amount is entered. The Credit Card amount you enter needs to reflect what you will actually charge your Customer including deduction of any discounts. TIP: If you are using Receivables Management or Cash Receipts you can automatically open the etransaction Entry window by entering an amount in the Amount Received field and tabbing off the field. Handling Approved Transactions If the transaction is approved you will get a results dialog box that prints information about the transaction. By clicking ok you will dismiss the Results window. Depending on your settings you will be asked to print a receipt. For more information on receipts see the subsection Dealing with Receipts at the end of this section. Handling Denied Transactions It may happen that the response from processing a transaction is declined. When this happens you will see a message box that says, Card Denied. Seek Other Payment Method. Click ok on this message box and view the Results window. This window will have information about what has happened to the transaction. Dealing with Receipts Depending on your settings after a transaction comes back approved CREDIT CARD ADVANTAGE will ask you if you want to print a receipt. The receipt will display different information depending on which sales module the document was created in.

64 CREDIT CARD ADVANTAGE - USER S GUIDE 64 If you want to print receipts at a later time you can do so by revisiting the etransaction Entry window. To navigate to this window simply go to CC Advantage Customer Inquiry and bring up the transaction. Double clicking on the transaction will bring up the etransaction window. From the window click on the printer icon in the upper right corner and select the destination to print to. You can also open the etransaction window by going to Receivables Transaction Entry and/or Cash Receipt window. Then use one of the methods to open the etransaction Entry window detailed earlier in this section. CC Advantage Batch Verification Window **This window is not available in the Credit Card Advantage Light version. Alternatively to Real Time processing, unprocessed credit card transactions may be saved in a batch. When credit card transactions are saved in a batch, all transactions in the batch are sent for verification at once. No verification is done at the time the transactions were entered. When using batch mode, all credit card transactions in the batch must be approved before the batch can be posted. Once the batch is sent for approval, denied transactions are removed from the batch and placed into their own separate denied batch. (See CREDIT CARD ADVANTAGE Setup for information about the name of the denied transaction batch). Moving the denied transactions allows the rest of the batch to post. If you have selected Save to Customer Card in the etransaction Entry window the Great Plains customer information will be updated if the transaction is approved.

65 CREDIT CARD ADVANTAGE - USER S GUIDE 65 Note: You cannot post Dynamics/eEnterprise Sales documents that are associated with credit card transactions until the credit card transaction have been approved or removed. You cannot post Sales batches that include credit card transactions until the batch has been processed from the CC ADVANTAGE Batch Verification window. Creating Batch Transactions In order to perform batch mode processing you will need to create batch transactions. The steps to create a batch mode transaction are similar to those of creating a real time transaction. First you create a Great Plains sales document and then you create the CREDIT CARD ADVANTAGE batch transaction.

66 CREDIT CARD ADVANTAGE - USER S GUIDE 66 To create a Microsoft Dynamics GP sales document: 1. Open the Dynamics GP Sales document. 2. Enter in your customer s information. 3. Enter in a Batch ID. 4. If using a Receivables document then enter in the amount. If you are entering a Cash Receipt document, you must apply the document first if you would like Level 2 or 3 information to be sent to the gateway. The Invoice must have Level 2, 3 data in order for it to get submitted to the gateway. See section on Level 2, 3 processing for more information. If using an Invoice Entry or a Sales Transaction Entry document enter in the line items. 5. From the receivables document, you can open the etransaction Entry window by tabbing out of the Amount field. From Sales Order Processing and Invoice Entry you will need to open the etransaction Entry window yourself. For steps on opening the etransaction Entry window refer to the etransaction Entry Window section. To create Batch Mode Transactions: 1. After opening the etransaction entry window enter the credit card information. For more information on the fields see the tables in the etransaction Entry window. 2. Once complete filling out the window click on the Batch button and then click on the OK button. 3. Save the sales document just created. 4. To add more transactions to a batch keep the batch ID on the sales document the same. Complete the sales document and create the batch mode transaction. To Process Credit Card Transactions - Batch Mode: 1. Open the CC Advantage Batch Verification window: from the Main Menu bar click Transactions Credit Card Advantage Batch Verify. 2. In the Status field mark the Available checkbox next to the batch you would like to send for verification. You may select multiple batches simultaneously. 3. Use the Transaction button to see what transactions are listed in the batches selected. Please see Batch Transactions window for more information. When done viewing close the Batch Transactions window. 4. To process the batch, choose Process. After the processing is complete the total number of approved, denied, and sent transactions will be displayed in the Transactions Status section of the window. 5. Print the Batch Records Processed and Batch Record Denied reports, if desired.

67 CREDIT CARD ADVANTAGE - USER S GUIDE 67 To Print Individual Batch Receipt Report: 1. In the Status field mark the Available checkbox next to the batch you would like to send for verification. After processing the batch click the Print button in the upper right corner Batch Records Receipt. -This will print each documents receipt on individual pages. Deleting a Credit Card Batch If you need to delete a batch (one not created using Receivables Transaction Entry or Cash Receipt), you can easily do so by clicking the Delete button on the CC Advantage Batch Verification window. Deleting a batch of credit card transactions will not delete the Dynamics GP sales batch; it will only delete the information in Credit Card Advantage. You cannot delete a batch that was created through the receivables sales modules. To Delete a Credit Card Transaction Batch: 1. Open the CC Advantage Batch Verification window: from the Main Menu bar click Transactions Credit Card Advantage Batch Verify. 2. Mark the batch or batches you wish to delete. 3. Choose the Delete button. Handling Approved Batches After processing a batch you will end up with at most two batches; one for those transactions that were approved and another for those that were denied. If there are book transactions in that batch it will remain in the Batch Verification window. If all transactions in the batch are captured you will be able to post the batch. If open transactions still exist in your batch then you will not be able to post the batch.

68 CREDIT CARD ADVANTAGE - USER S GUIDE 68 Handling Denied Batches If you have denied transactions they will show up in a denied batch. The name will be a prefix set in the CC Advantage Setup window followed by the date. When you have a denied batch, you should try reprocessing them to see if some of the transactions will go through. You can call the cardholder to make sure the card number is correct. If the card number is not correct then fix it and reprocess the card. To correct the credit card number, go back to the document and bring up the etransaction Entry window. Enter in the correct card number and click on batch and then click ok. 1. Mark the batch that was denied. 2. Click on the Process button. To resubmit denied batch mode transactions: Dealing with Reports You can print three different types of reports from batch verify. All reports break transactions into the originating sales module, and the batch name. The first report is a list of transactions that you have selected to process. The other two reports can only be printed after a batch is sent for processing. One of the reports is a listing of all approved transaction the other lists those that were denied. Batch Transactions **This window is unavailable in the Credit Card Advantage Light version. The Batch Transactions window is accessible only through the Batch Verification window. This window lists all of the transactions that are in the batches that were selected in the Batch Verification window. You can drill down to the document to make changes or you can view information from the etransaction Entry window.

69 CREDIT CARD ADVANTAGE - USER S GUIDE 69 To open the Batch Transactions window: 1. Open the CC Advantage Batch Verification window by going to Transactions Credit Card Advantage Batch Verify. 2. Mark the batches you would like to view transactions for. 3. Click on the Transactions Button. To view more detailed information: 1. Go to the Batch Transactions window. 2. Either double click on the line or highlight the line and click select. This will bring up the etransaction Entry window filled in.

70 CREDIT CARD ADVANTAGE - USER S GUIDE Go to the Batch Transaction window. To make changes to transaction information: 2. Highlight the transaction you want to make changes on. 3. Click on the hyperlink word Document Number. 4. From the document go to the etransaction Entry window. Make any necessary changes and click on batch then click ok. Then save and close the document. Deleting a Credit Card Transaction from a Batch If you need to delete a transaction from a batch, you can easily do so by clicking the Delete button on the CC Advantage Batch Transaction window. Deleting a credit card transaction from a batch will only remove the credit card information; it will not delete the Dynamics GP sales document. You cannot delete transactions that were created through the receivables sales modules. To Delete a Credit Card Transaction Batch: 1. Open the CC Advantage Batch Verification window: from the Main Menu bar click Transactions Credit Card Advantage Batch Verify. 2. Mark the batch or batches you wish to delete a transaction from 3. Click Transactions. 4. Highlight the transaction you wish to delete. 5. Click the Delete button. CCA Auto Batch **This window is unavailable in the Credit Card Advantage Light vesion. The Auto Batch Feature allows you to create batch mode transactions automatically. To open the CCA Auto Batch feature you need to have the CC Advantage Batch Verification window open. You can run a similar feature through the Nodus Task Scheduler. Transactions will be created for documents in the specified batch if the documents have an amount remaining and no payments were put on the document.

71 CREDIT CARD ADVANTAGE - USER S GUIDE 71 Setup to use Auto Batch with Credit Card Transactions In order to use the Auto Batch feature for credit card transactions, you must perform some additional Dynamics GP setup. In order to create batch mode credit card transactions the customers in your database must be setup with default credit card information. The default credit card information is to be set in the Customer Maintenance window. Also a Microsoft Dynamics GP sales documents need to be created and saved in an open batch. Additionally, if you will be Auto Batching Cash Receipts that have already been applied, there is some additional setup that needs to be done for all machines where Credit Card Advantage is installed. Each workstation s Dex.ini file will need to be modified to include the following line: Nodus_BatchCreateTrxForAppliedCR = true When this property is set to True, Credit Card Advantage Auto Batch will create transactions for Cash Receipts that have already been applied When this property is set to False, Credit Card Advantage Auto Batch will not create transactions for Cash Receipts that have already been applied.

72 CREDIT CARD ADVANTAGE - USER S GUIDE 72 Setup to use Auto Batch with ACH/eCheck Transactions In order to use the Auto Batch feature for ACH/eCheck transactions, you must perform some additional Credit Card Advantage setup. In order to create ACH/eCheck transactions, the customers in your database must be setup with default check information. You will need to use the Credit Card Setup window to setup default check information for the customers. Creating Batch Mode Transactions with Auto Batch Once you are setup to use Auto Batch you can begin using the Auto Batch feature to create batch mode transactions. To use Auto Batch feature: 1. Open the CC Advantage Batch Verification window by going to Transactions Credit Card Advantage Batch Verify. 2. Click on the Auto Batch button. 3. Select the name of the Sales Module you used to create the Great Plains documents. If you are entering a Cash Receipt document, you must apply the document first if you would like Level 2 or 3 information to be sent to the gateway. The Invoice must have Level 2, 3 data in order for it to get submitted to the gateway. See section on Level 2, 3 processing for more information. 4. Enter in the Batch name or look it up using the lookup window. 5. Select whether you want transactions to be sale or book. This choice is only available when transactions are created through the Sales Transaction Entry window. 6. Select the Payment Type. 7. Click on the Create Batch Trx button. 8. Click OK on the message box that pops up. 9. Repeat steps 3 8 for any other batches. 10. Close the Auto Batch window. 11. In Batch Verify click on redisplay. Dealing with Reports After you have run the Auto-Batch process you can print up to two reports. One report will print all transactions that were successfully created in the batch.

73 CREDIT CARD ADVANTAGE - USER S GUIDE 73 Another report will print all documents that a transaction could not be created for and a reason. To print Auto Batch reports: 1. After running the Auto-Batch routine click the Printer Icon. 2. You will be prompted with printing reports. Authorized Transactions Window The Authorized Transactions window allows you to ship and void transactions that were booked through Credit Card Advantage. This window lists all the book transactions that were done on a particular document. When performing an action to the book transaction you would need to choose the book transaction from the list and then click on the action. Shipping Booked Transactions When you are ready to ship a particular book transaction you can come to this window and process the ship. To do the ship on a book transaction the document must be an invoice. To ship from Authorized Transaction: 1. Go to the invoice that needs to be shipped. 2. Change the type to Ship transaction in the drop down field. 3. Select the book transaction from the list. 4. Fix the amount in the Amount to Ship field to ship the correct amount. 5. Click on the Ship button.

74 CREDIT CARD ADVANTAGE - USER S GUIDE 74 Voiding Booked Transactions If you need to void a book transaction from a particular sales document then you can do so from this window. The document can be an order or an invoice to perform the void. To void from Authorized Transaction: 1. Go to the sales document that needs to be shipped. 2. Select the book transaction from the list. 3. Click on the void button. CC Advantage Denied Transactions **This window is unavailable in the Credit Card Advantage Light version. The Denied Transaction window can be used to view any denied transaction done through CREDIT CARD ADVANTAGE. Each transaction may be zoomed to individually where corrections may be made. This window is for reporting purposes only and so if your transaction does go through successfully then it will not be removed from the system automatically.

75 CREDIT CARD ADVANTAGE - USER S GUIDE 75 To Correct Denied Batch Transactions: 1. Open the CC Advantage Denied Transactions window: from the Main Menu bar click Transactions Credit Card Advantage Denied Transactions. 2. Highlight the transaction you would like to correct and choose Select. 3. The Dynamics / eenterprise transaction entry window will open with the selected transaction. Use one of the methods defined earlier in the etransaction section to open the etransaction Entry window to make any necessary corrections. 4. Process the transaction in real-time or re-save the transaction for batch mode processing. 5. Once you have made changes remove the line from this window. Highlight the line and click the Clear One button.

76 CREDIT CARD ADVANTAGE - USER S GUIDE 76 To Use the Denied Batch Transactions Note: 1. Open the Note window: On the CC Advantage Denied Transaction windows Select the transaction you want to append a note to To the right hand corner, right under Customer Name field, click on the little yellow posted note Type in any text Click the Attach button. 2. The note will be appended onto the selected transaction.!caution: If the transaction already has a note attached to it and user clicks on the posted note icon again and close the Note window, it will clear out the existing note, eventhough nothing has been modified. CC Advantage Customer Inquiry The CC Advantage Customer Inquiry window allows you to view all transactions that are taking place through Credit Card Advantage. The details of each transaction can be zoomed to from this window. Two reports may also be generated from this window: Credit Card Transaction Report and Historical Transactions Report.

77 CREDIT CARD ADVANTAGE - USER S GUIDE 77

78 CREDIT CARD ADVANTAGE - USER S GUIDE 78 General Viewing for CC Advantage Customer Inquiry You can easily pull up information about a customer, a document, a credit card number, or transaction ID. To change the view types go to the bottom of the window near the video scroll buttons. Click on the drop down list on the left and choose one of the following options. To View the CC ADVANTAGE Customer Inquiry window: 1. Open the CC Advantage Customer Inquiry: from the Main Menu bar click Transactions Credit Card Advantage Customer Inquiry. 2. In the Customer ID field enter the Customer ID whose records you would like to view. You can choose to view by different methods. To select a different method to view CREDIT CARD ADVANTAGE transaction records go to the bottom of the window and choose one of the Lookup options. Then enter in the specified information in the appropriate field at the top. 3. To zoom to a detailed individual inquiry window for an individual document, highlight the document you wish to view and choose the underlined Document Number prompt. 4. To see the credit card processing information for an individual document, double click the document you wish to view. Processor Response Message If you would like to see more of the processor response message you can do so by highlighting the row and clicking on the Blue Arrow. This will open the Processor Response Message window. Dealing with Reports The reports that are printed from Customer Inquiry will list all transactions in the table, and then it will give you the total amounts for each type of transaction that have been attached to that customer.

79 CREDIT CARD ADVANTAGE - USER S GUIDE Enter a customer ID. To Print the Credit Card Transactions Report and Historical Transactions Report: 2. From the CC ADVANTAGE Customer Inquiry window choose the printer icon. 3. Choose Credit Card Transactions Report or Historical Transactions Report. Card Transaction Reports CREDIT CARD ADVANTAGE offers very flexible credit cards transaction reporting. The Card Transaction Reports window allows the user to generate a list of credit card transactions entered in CREDIT CARD ADVANTAGE. The window lists several versions of the Card Transaction Report. These main report selections affect the primary sort order of the report: Card Transactions by User Card Transactions by Date Card Transactions by Card Card Transactions by Card Number Card Transactions by Amount Card Transactions by Contact Card Transactions by Query Expired Book Transactions by Date Ship Transactions by Date Booked Transactions by Date *This window is not available in the Light Version.

80 CREDIT CARD ADVANTAGE - USER S GUIDE 80 After choosing the sort order, the Card Transaction Report can be restricted along one or more of several ranges. These ranges can be used individually or in combination with each other to create a wide variety of reports: Date Credit Card Customer ID Card Number

81 CREDIT CARD ADVANTAGE - USER S GUIDE 81 Amount Card Holder To Generate Credit Card Transaction Reports: 1. Open the Card Transaction Reports window: from the Main Menu bar click Transactions Credit Card Advantage Reports. 2. From the Report Type drop-down choose the sort order for the report. 3. Enter one or more range restrictions in the fields provided or accept the defaults. 4. Choose Create. End of Day Procedure Credit Card Advantage treats settlement as two different processes. The first process occurs with the payment gateway, the second is directly with Credit Card Advantage. Your gateway has a time that it is scheduled to settle and will do so automatically without intervention from Credit Card Advantage. During this settlement the actual transfer of money will take place. Credit Card Advantage will run a similar procedure assuming best case scenario. All transactions that were done and are considered as transactions that can settle will be moved to history. This is known as the End of Day Procedure. The end of day process is activated in one of two ways. You can manually settle by opening the End of Day window. This process settles transactions based on the Auto Settlement Time entered on the CREDIT CARD ADVANTAGE Setup window for each Setup ID. You also have the option of automatically settling by leaving Dynamics GP open until after your set Auto Settlement Time. The Auto Settlement procedure checks the current hour to determine if settlement needs to occur. The End of Day Procedure window also allows you to preview each Setup ID s credit card activity for the day, to print historical settlement reports and daily transaction reports. The card daily activity and settlement reports may be used to reconcile credit card activity recorded in CREDIT CARD ADVANTAGE with that recorded by the Payment Gateway. For information about obtaining reports from the Payment Gateway, see the appendix dealing with your gateway. Note: Book, Void, Denied, and Voided transactions will not be listed in both the preview reports and the settlement reports. These transactions will not settle or transfer money from the bank. However, the Daily Transaction Reports will list all transactions entered in one day regardless of their types.

82 CREDIT CARD ADVANTAGE - USER S GUIDE 82 Note: The Settled Transactions list window only displays 100 records. If you would like to display the next set of 100 records, you must click on the video scrolling buttons..

83 CREDIT CARD ADVANTAGE - USER S GUIDE 83 To Preview Credit Card Activity before Settlement: 1. Open the End of Day Procedure window: from the Main Menu bar click Transactions Sales Credit Card Advantage End of Day Procedure. 2. Choose a Setup ID from the drop-down list. 3. Choose Preview to preview the transactions waiting to be settled. 4. Choose the End-of-Day Transaction Preview from Printer icon reports menu to print a preview report. To Print Historical Settlement Reports: 1. Open the End of Day Procedure window: from the Main Menu bar click Transactions Sales Credit Card Advantage End of Day Procedure. 2. Choose a Setup ID from the drop-down list. 3. Use the Look-up button next to the Last Settlement Date field to choose the Settlement for the report. 4. Choose the Settlement Transactions from Printer icon reports menu to print a preview report. To Print Daily Transactions Reports: 1. Open the End of Day Procedure window: from the Main Menu bar click Transactions Credit Card Advantage End of Day Procedure. 2. Choose a Setup ID from the drop-down list. 3. If you want to print Daily Transactions report for the current day, click Preview button and then choose the Daily Transactions from Printer icon reports menu. 4. If you want to print Daily Transactions report for a historical date, use the Look-up button next to the Last Settlement Date field to choose the Settlement with the desired date and then choose the Daily Transactions from Printer icon reports menu. There are five reports that can be printed from the End of Day Procedure window. The End-of-Day Transaction Preview will give you a summary of the transactions that will be getting settled that day. The Settlement Transactions report will print out all the transactions that settled on the select day. The Daily Transactions report will print out all the transactions that were done that day. The Settlement Summary report will print

84 CREDIT CARD ADVANTAGE - USER S GUIDE 84 totals broken down by card type. The Daily Trx Summary report will print the same thing as the Daily Transactions report with less information. CCA Expired Book Batches **This feature is unavailable in the Credit Card Advantage Light version. CREDIT CARD ADVANTAGE helps in monitoring book transactions. If you created a setup where the book transaction does not automatically get renewed then the expired book transactions will show up in the CCA Expired Book Batches window. From this window you can view transactions in a batch, manually extend the book duration, renew the book duration, or delete the expired book transaction.

85 CREDIT CARD ADVANTAGE - USER S GUIDE 85 Manually Extend Expired book transactions can be manually extended by modifying the book expiration date associated with each book transaction. This procedure is useful when there is a discrepancy between the expiration status of the local records and that of the bank records. A request will not be sent out to the gateway for extending the book transaction. To Manually Extend Expired Book Transactions: 1. Open the CCA Expired Book Batches window: from the Main Menu bar click Transactions Credit Card Advantage Expired Book Batches. 2. Use the Transactions button to see what transactions are listed in the batches selected. 3. To see details of a given transaction on the Transaction screen, select the transaction and double click it. This will show you the etransaction Entry screen for that transaction. 4. Make sure to close the Transactions screen before processing. 5. Mark the batches you want to extend. 6. To extend the batch, choose Manually Extend. 7. Click Yes in the dialog, which asks Are you sure you want to manually extend this batch? 8. Enter the number of days you want to extend the expired batch and click OK. 9. Print the Expired Book Trx Processed report, if desired. Renew Book Duration When you renew an expired book batch a request will be sent out to the gateway to reauthorize the customers credit card. This will put another hold on the card that was charged regardless of the status of the first book. Because a request is being sent out to the gateway, transaction in this batch maybe denied when getting renewed.

86 CREDIT CARD ADVANTAGE - USER S GUIDE 86 To renew an expired book batch: 1. Open the CCA Expired Book Batches window: from the Main Menu bar click Transactions Credit Card Advantage Expired Book Batches. 2. Use the Transactions button to see what transactions are listed in the batches selected. 3. To see details of a given transaction on the Transaction screen, select the transaction and double click it. This will show you the etransaction Entry screen for that transaction. 4. Make sure to close the Transactions screen before processing. 5. Mark the batches you want to renew. 6. To renew the batch, choose Renew Book. The status of each transaction as it processes will be displayed in the Status section of the CCA Expired Book Transactions window. The total number of renewed and denied transactions will be shown in the Transaction section. 7. Print the Expired Book Trx Processed report, if desired. Delete Book Transaction When you delete an expired book batch a request will be sent out to the gateway to void the original book from the customer s credit card. This will not free up the money that was booked because of the way books are handled at the bank. To delete an expired book batch: 1. Open the CCA Expired Book Batches window: from the Main Menu bar click Transactions Credit Card Advantage Expired Book Batches. 2. Mark any batches that you want to renew. 3. Click on Delete and then click Yes. 4. A void request will be sent to remove the book from the customer. If the void request is denied then the transaction information will be removed from CCA. Handling Renewed Book Transactions If the renew process is successful, the renewed book transactions will be placed back into their original batches. The Batch Verification window lists all the batches including the ones just renewed.

87 CREDIT CARD ADVANTAGE - USER S GUIDE 87 Handling Denied Transactions When a renew process is declined, the transaction will be sent to a rebook batch with name Rbk- plus the current date. This batch will be listed in Batch Verification window for users to take further actions. This batch gives you two basic choices: Resubmit the credit card transaction (with or without changes) Delete the credit card transaction (not necessary in Real Time) CCA Expired Book Transactions window **This feature is unavailable in the Credit Card Advantage Light version. The CCA Expired Book Transactions window is accessible through the CCA Expired Book Batches. When drilling down on expired book batches you will be taken to the CCA Expired Book Transactions window. From this window you will be able to zoom to the document and/or transaction to change and update any information.

88 CREDIT CARD ADVANTAGE - USER S GUIDE 88 To drill down on an expired book batch: 1. Open the CCA Expired Book Batches window: from the Main Menu bar click Transactions Credit Card Advantage Expired Book Batches. 2. Mark any batches that you want to drill down on. 3. Click on Transactions. 4. Highlight the document that you would like to view. By clicking on Document Number the Great Plains sales document will come up. If you double click the highlighted document then you will be able to see the etransaction Entry window. Remove History **This feature is unavailable in the Credit Card Advantage Light version. Remove CCA History can be performed to remove information in your CREDIT CARD ADVANTAGE database and whenever you think data corruption may have occurred. To access this window you must be logged in as sa.

89 CREDIT CARD ADVANTAGE - USER S GUIDE 89 WARNING: The Removing CCA History will permanently remove CCA transaction history from your database. 1. Login to Great Plains as sa. To Run Remove CCA History: 2. Open the CC Advantage Remove History window: from the Main Menu bar click Transactions Credit Card Advantage Remove CCA History. 3. Enter the Invoice Start Date and the Invoice End Date. 4. Choose Remove. Auto Reconciliation **This feature is unavailable in the Credit Card Advantage Light version. To quickly reconcile all of your transactions for the day you can use the Auto Reconciliation window. To use this window you need to import a file with some or all of the fields that are associated to any transaction. This file must include a column containing Transaction ID s for your transactions. The format of the file needs to be either delimited by a tab or a comma, or needs to have fields with a fixed width.

90 CREDIT CARD ADVANTAGE - USER S GUIDE 90 To obtain an import file for Auto Reconciliation: 1. Login to VeriSign Manager. (This is one file that can be obtained for Auto Reconciliation). 2. Click on Reports Daily Activity reports.

91 CREDIT CARD ADVANTAGE - USER S GUIDE Change the Report Type to Full-Detail; ASCII Text. 4. Click on submit. 5. Copy and paste the file into Notepad. 6. Save this file. The Import button will use the specifications provided in the top part to read the file. It will break the file into appropriate fields based on the information in the Field Sequence subsection. These sections need to be properly defined for the file to be parsed correctly. No changes are made to your input file. To import a file for Auto Reconciliation: 1. Open the Auto Reconciliation window in Great Plains: from the Main Menu bar click Transactions Credit Card Advantage Auto Reconcile. 2. Enter in an import ID. You can select one from the lookup or create a new one. 3. Choose a file type and set the file location. You can also enter in a description for reference information. 4. Set field sequence. 5. Click Import. This should fill in the second part of the table. The Reconcile button will print two reports. The first report will print out transactions that were absent from the Dynamics/eEnterprise Checkbook, but are in the payment gateway import file. The second report prints out transactions that are in the Dynamics/eEnterprise Checkbook, but absent from the payment gateway import file. To reconcile a file: 1. Open the Auto Reconciliation window in Great Plains: from the Main Menu bar click Transactions Credit Card Advantage Auto Reconcile. 2. Import a file into the Auto Reconcile window. 3. Choose Reconcile. Print the 2 reports.

92 CREDIT CARD ADVANTAGE - USER S GUIDE 92 Expired Customer Cards The Expired Customer Cards window will display a list of all the customers that have credit cards that are expired. From this window you can zoom to the customer card and make changes on the expiration date, and any other information that needs to be updated. You can also delete the expired card. If the card is on the customer master then that card information will be removed. To update customer with expired cards: 1. Open the Expired Customer Cards window: from the Main Menu bar click Transactions > Credit Card Advantage > Expired Customer Cards. 2. Highlight the record that you would like to fix. 3. Choose Zoom, this will take you to the Credit Card Setup window. Make changes and save the customer card and close the Credit Card Setup window.

93 CREDIT CARD ADVANTAGE - USER S GUIDE Click Redisplay in the Expired Customer Cards window. Repeat steps 2 through 4 for all cards that need to be renewed. To delete expired cards: 1. Open the Expired Customer Cards window: from the Main Menu bar click Transactions > Credit Card Advantage > Expired Customer Cards. 2. Highlight the record that you would like to delete. 3. Click the Delete button. 4. Click Redisplay in the Expired Customer Cards window. Repeat steps 2 through 4 for all cards that need to be deleted. Credit Card Setup Window The Credit Card Setup window allows you to manage multiple credit cards and echeck/ach information. You can think of this as a wallet for each of your customers. You can delete, enter and update your customer s credit card and echeck/ach infomration. If you are updating a credit card that is in the customer master table then saving the changes will update the customer master record.

94 CREDIT CARD ADVANTAGE - USER S GUIDE 94 To create or update a new credit card: 1. Open the Credit Card Setup window: from the Main Menu bar click Transactions > Credit Card Advantage > Credit Card Setup. 2. Type in the Customer Number, credit card name, credit card number, and credit card expiration date. If the card with that information already exists one will be brought up. To bring up a card without typing in information you can click on the lookup button next to the Credit Card Name field. If you enter in your customer number, then you can use the video scroll buttons next to the Card Name/Acct Number field of the screen to move through the customer s wallet. 3. Then enter the billing Address you would like to attach to that credit card / echeck / ACH record. 4. If you entered a credit card and want to make the card the default then check the Save to Customer Card checkbox. By marking the checkbox, you will directly affect the credit card information stored in the customer master table. If you enetered an echeck/ach record and want to make it the default checking information then mark the Default Checking Account checkbox. 5. Click Save. Default Card Setup The default credit card used by Credit Card Advantage is the one that is stored in the Great Plains customer master table. Instead of using the Credit Card Setup window you can directly enter and edit the credit card information from the Customer Maintenance window. The default card is the credit card that will populate the etransaction Entry window when it is first opened. To enter default card information directly in Dynamics GP: 1. Open the Dynamics GP Customer Maintenance window: Cards Sales Customer. 2. Choose a customer 3. Enter in the customer information. The Address ID in the billing field will be the information brought up in the etransaction Entry window. The Address ID in the shipping field will be the shipping information that is printed on the receipt. 4. Choose the Options button. 5. Enter in the Credit Card Name, Credit Card Number, and Expiration Date. 6. Click OK.

95 CREDIT CARD ADVANTAGE - USER S GUIDE Click Save. Note: When you process a credit card and the transaction is approved that credit card information will be saved automaticall be saved in the CCA Table (encypted). By clicking on the Save to Customer Card checkbox, the card that was in the etransaction Entry window will be saved in the GP Table (unencrypted) and set as the default card. WARNING: Enter only numerical values into the Credit Card field. Please do not enter - between the digits. For example, if the card number is , then enter instead of Mark Deposits The Mark Deposits window allows you to quickly mark credit card transactions in your bank deposits module. Once the card name and date are specified you will be able to mark all transactions by the card on that date. To mark transactions in Bank Deposits: 1. Open the Bank Deposits window: Transactions Financial Bank Deposits. 2. Choose a Checkbook ID.

96 CREDIT CARD ADVANTAGE - USER S GUIDE The Mark Deposits window will open up. The window can also be opened by going to Additional Mark Deposits. 4. Select the credit card name that you want to mark. 5. Enter in the date that needs to be marked. 6. Click the Mark button. Archive Inquiry You now have the ability to view your archived records. To Archive your records you need to use the CCA Support Utility. You specify an end date to archive your transactions to. Once your transactions are archived Credit Card Advantage will only look at the from the Archive Inquiry window.

97 CREDIT CARD ADVANTAGE - USER S GUIDE 97 To view transactions in Archive Inquiry: 1. Open the Archive Inquiry window: In the Shortcuts Add > Other Windows. Expand Credit Card Advantage > 3 rd Party > CCA Support Utility. 2. Click the CCA Support Utility shortcut just added. 3. Click the Archive Inquiry button. 4. Choose the Setup ID and select a Settlement Date. WARNING: Please contact Nodus Support before using features in the CCA Support Utility. Nodus Process Hold Setup You can setup process holds in Credit Card Advantage. Currently, you can apply a process hold for two actions. You must setup the process Hold in Microsoft Dynamics GP before setting up the hold in Credit Card Advantage. Hold Description Failed Sale/Ship trx on Sales Invoice Failed Book trx on Sales Order Usage Credit Card Advantage will apply this hold to the Sales Invoice window when there is a failed Sale or Ship transaction created on a Sales Invoice. Credit Card Advantage will apply this hold to the Sales Order window when there is a failed Book transaction on the order. If a deposit/payment is taken on the order then this hold will not be applied.

98 CREDIT CARD ADVANTAGE - USER S GUIDE 98 To Setup Nodus Process Hold: 1. Open the Sales Process Hold Setup window: Microsoft Dynamics GP > Tools > Setup > Sales > Process Holds. 2. Open the Nodus Process Hold Setup window: Additional > Nodus Process Hold Setup. 3. Make sure you have selected a Process Hold ID. 4. Mark the Hold description you would like to place a Hold for.

99 CREDIT CARD ADVANTAGE - USER S GUIDE 99 Part IV: Advanced Features Features that are not supported in the Light Version were indicated in the table above and will be indicated in its respected section. Credit Card Number Validation When you enter in the credit card number into any of the card number fields in Credit Card Advantage, a validation will be performed on the card number. Credit Card Advantage will run through a Luhn-10 check on the card number making sure that a valid card number is entered. If a valid card number is entered the software will continue as normal. If a card number does not match the Luhn-10 check a warning will be given to the user that the card number is not a valid format. The user has the option of continuing or retyping the information in. Fail on Address Mismatch The Fail on Address Mismatch enforces correct address verification. If this feature is activated, cards that do not match the address will be denied even if the rest of the transaction is correct. Fail on Address Mismatch can be turned on or off for each Setup ID. Some banks and processors will charge less if using the Fail on Address Mismatch feature. Please check with your gateway first if there is a setting to enable Fail on Address Mismatch. If so, Fail on Address Mismatch should be activated at your gateway, and not Credit Card Advantage. To Activate Fail on AVS in Credit Card Advantage: 1. Open the Credit Card Advantage Setup window by going to Transactions Credit Card Advantage Setup. 2. Bring up the Setup ID which you would like to use Fail on Address Mismatch. 3. Expand the Setup window by clicking on the blue arrow at the top of the window. 4. Mark the Fail on Address Mismatch checkbox. 5. Choose Save. Fail on ZIP Mismatch The Fail on ZIP Mismatch enforces correct zip code verification. If this feature is activated cards that do not match the zip code will be denied even if the rest of the

100 CREDIT CARD ADVANTAGE - USER S GUIDE 100 transaction is correct. Fail on ZIP Mismatch can be turned on or off for each Setup ID. Some banks and processors will charge less if using the Fail on ZIP Mismatch feature. Note: The fail on Address mismatch checks the entire address. If the address on the card is 123 My Address Road and you enter in 123 My Address Rd it will fail on mismatch. If you enter in extra spaces it will also fail. Please check with your gateway first if there is a setting to enable Fail on Zip Mismatch. If so, Fail on Zip Mismatch should be activated at your gateway, and not Credit Card Advantage. To Activate Fail on ZIP in Credit Card Advantage: 1. Open the Credit Card Advantage Setup window by going to Transactions Credit Card Advantage Setup. 2. Bring up the Setup ID which you would like to use Fail on ZIP Mismatch. 3. Expand the Setup window by clicking on the blue arrow at the top of the window. 4. Mark the Fail on ZIP Mismatch checkbox. 5. Choose Save. Processing with CVV2 The CVV2 is a security number that is required by some credit cards. It is illegal to store this number and so is not stored in Credit Card Advantage. There is no setup in Credit Card Advantage that will prevent an order from being accepted if this CVV2 code does not match. If you plan on submitting the CVV2 code with your transactions then you can only do real-time processing. Fail on CVV2 Mismatch The Fail on CVV2 Mismatch enforces correct CVV2 verification. If this feature is activated cards that do not match the CVV2 will be denied even if the rest of the transaction is correct. Fail on CVV2 Mismatch can be turned on or off for each Setup ID. Please check with your gateway first if there is a setting to enable Fail on CVV2 Mismatch. If so, Fail on CVV2 Mismatch should be activated at your gateway, and not Credit Card Advantage.

101 CREDIT CARD ADVANTAGE - USER S GUIDE 101 Note: Fail on CVV2 Mismatch in CCA is only supported if you are processing Real Time transactions and if your gateway is either USA epay or Verisign. To Activate Fail on CVV2 Mismatch: 1. Open the Credit Card Advantage Setup window by going to Transactions Credit Card Advantage Setup. 2. Bring up the Setup ID which you would like to use Fail on CVV2 Mismatch. 3. Expand the Setup window by clicking on the blue arrow at the top of the window. 4. Mark the Fail on CVV2 Mismatch checkbox. 5. Choose Save. Note: Fail on CVV2 Mismatch in CCA is only supported if you are processing Real Time transactions and if your gateway is either USA epay or Verisign. To Activate Fail on CVV2 Mismatch: 1. Open the Credit Card Advantage Setup window by going to Transactions Credit Card Advantage Setup. 2. Bring up the Setup ID which you would like to use Fail on CVV2 Mismatch. Entering More than One Credit Card for a Single Document **You cannot do Multiple Booking in the Credit Card Advantage Light version. Multiple credit card payments for a single transaction may be entered in the Invoicing and SOP modules. When entering multiple payments, the payments must each be verified separately in real-time. You cannot use the Multiple Booking feature at the same time as Partial Shipping.

102 CREDIT CARD ADVANTAGE - USER S GUIDE 102 To enter multiple credit card payments for a single transaction: 1. Enter or select a Dynamics GP transaction in an SOP or Invoicing window, enter an amount in the Amount Received field and tab out to open the Payment Entry window. 2. In the Payment Entry window, fill in the amount for the first payment. 3. If it is an Order, select Credit Card Deposit as the payment type for a Sale, or select Credit Card Payment as the payment type for a Book. If it is a Sale or Return, select Credit Card Payment as the payment type and tab off the field to open etransaction Entry window. 4. The etransaction Entry window will open. Fill in the window as appropriate for that transaction. 5. To process each payment in real-time choose Process after entering the credit card transaction information. 6. Repeat steps 2-5 for each credit card payment for the sales document. Multicurrency Transaction Processing Multicurrency processing is supported by Credit Card Advantage. All information will be reported in the functional currency of Great Plains. The transaction amount will be automatically converted (for reporting) based on the exchange rate from Great Plain s setup tables. The amount that is sent will be the one listed in the etransaction Entry window. The transaction will be processed in the currency set in the Credit Card Advantage Setup window. Credit Card Advantage does not convert the amount being sent. Automatically Renew Expired Book Transactions **This feature is unavailable in the Credit Card Advantage Light version. The automatic renew expired book transactions feature allows you to renew an expired book transaction. After the automatic renewal, the expiration date for the book transactions, along with other necessary fields, will be updated. However, if the renew process fails, a rebook batch will be created, similar to the ones produced during manual renewal. In that case, users need to open Batch Verification window to take further actions on the denied transactions.

103 CREDIT CARD ADVANTAGE - USER S GUIDE 103 To Setup Auto Renew Expired Book: 1. Open the Credit Card Advantage Setup window by going to Transactions Credit Card Advantage Setup. 2. Mark Auto Renew Expired Book. 3. Click Save. Multiple Booking **This feature is unavailable in the Credit Card Advantage Light version. Multiple booking allows a document to be associated with several book transactions. Users are able to selectively book and ship items in the same document. All the book transactions associated with the document are listed in Authorized Transactions window, which automatically opens when the corresponding document is displayed in the Sales Transaction window. If using the multiple booking feature the entire book amount will be sent for processing. If you wish to ship less than the amount that is booked then you will need to change the amount in the Authorized Transactions window (refer to Authorized Transactions window section).

104 CREDIT CARD ADVANTAGE - USER S GUIDE 104 Note: More than one book transaction can be issued for a single line item. When using multiple booking be sure you book exactly as much as you are going to charge. WARNING: Enabling Multiple Booking feature from the Setup window will cause the ship amount equal to the book amount if processed from Batch Verification window. Please make sure not to overbook the document when Multiple Booking is allowed.

105 CREDIT CARD ADVANTAGE - USER S GUIDE 105 To Set Up Multiple Booking: 1. Open the Credit Card Advantage Setup window by going to Transactions Credit Card Advantage Setup. 2. Select a Setup ID from the lookup window opened by clicking the lookup button. 3. Check the option Allow Multiple Booking. To use Multiple Booking: 1. Open the Sales Transaction Entry window. 2. Create an invoice or an order. 3. Open etransaction Entry window and book the first amount you wish to book. 4. Close the Confirmation window and go back to the Sales Transaction Entry window. Note: You can create a book transaction based on item by item, or specific amounts. The book that is created is only tied to a specific dollar amount, not a line item. This feature is not designed to work with Partial Shipping. 5. Repeat steps 2 4 for all bookings that you would like to complete. Partial Shipping **This feature is unavailable in Credit Card Advantage Light version. Partial Shipping is useful when the booked quantities in a Sales Order exceed the number of items available. While transferring the Order to an Invoice, the shortage part will be automatically placed into a Back Order, and a new book transaction will be processed for the Back Order document. Users must select Allow Partial Shipping in CCA Setup window to activate this feature for individual Setup ID. WARNING: Although we support Partial Shipping, we do not support Partial Sales, where a Sales Order is processed and then transferred to an Invoice and a Back Order. In this case, the original payment will be attached to the new Invoice and there will be no payment attached to the new Back Order.

106 CREDIT CARD ADVANTAGE - USER S GUIDE 106 To Set Up Partial Shipping: 1. Open the Credit Card Advantage Setup window by going to Transactions Credit Card Advantage Setup. 2. Select a Setup ID from the lookup window opened by clicking the lookup button. 3. Check the option Allow Partial Shipping. To use Partial Shipping: 1. Open the Sales Transaction Entry window. 2. Select Order as the document type. 3. Enter items with quantities exceeding the number available at hand. 4. When Sales Quantities Shortage Options window opens up, select Back Order Balance. 5. Process the book transaction. 6. Click Transfer button. 7. When the Sales Transfer Documents window opens, under the order select the options: Transfer to Invoice, Include Totals and Deposits, Create Back Order, click the Transfer button. The order will be transferred into an Invoice and a Back Order. 8. The original book transaction will be associated with the new Invoice; a new book transaction with the shortage amount will be processed and associated with the Back Order. Send Tracking If the user needs to send an confirmation to the customer after having entered tracking numbers to the SOP entry, you would first have to activate this option on your Credit Card Advantage Setup window. After activating this option, entering Tracking Information under User-Defined in SOP entry and clicking OK would automatically send a Tracking Confirmation to that certain customer provided that: There is an existing SMTP Server in the system and it s properly set up to get connected from the Great Plains server. the Carrier Custom Link the user inputs in User Defined Tracking Number (including the default Z ) exists There is an address registered for the Company, and

107 CREDIT CARD ADVANTAGE - USER S GUIDE 107 The Customer is set up with an address on its default address. Note: For the Tracking Confirmation s to be sent, the user must save the SOP document first.

108 CREDIT CARD ADVANTAGE - USER S GUIDE 108 Setting up Carrier/Tracking Number Custom Link Tracking number fields may also contain an indicator for the carrier s website. The carrier is marked by separating the first character of the tracking number from the remainder by a slash (/); the first character indicates the Carrier. For example, inputting F/LA will separate F as a Carrier and LA as the Tracking number. Using this Carrier, the code searches the Custom Link table for a Tracking record with the Carrier as the Custom Links Label. The associated URL is printed after the Tracking number on the report. If no Carrier URL is part of the Tracking number, the will only contain the Tracking Number without any URL. If a Carrier is indicated, but is not found in Custom Links, CCA will search for a default Custom Link Label set as Z. To create a Carrier/Tracking Number Custom Link: 1. Open the Custom Links window: from the Main Menu bar click Go to (Tools ) Setup Company Custom Links 2. Click on the New Button. 3. Set Prompt to Tracking Number 4. Set Custom Link Label to a unique character this is what will be entered preceding the tracking number. 5. Leave the Field Value blank, but check the All field values checkbox. 6. Set Internet Address to the URL for the Carrier s website that will direct you to the Tracking Page. You can embed the Tracking Number inside the URL by includes in the <TrackingNumber> tag. (ie: 7. Click Save. Setting a Default Address for the Company A default Address is needed for the Company to provide a Sender on the s sent. This address needs to be working and can be replied to.

109 CREDIT CARD ADVANTAGE - USER S GUIDE 109 To set a Default for the Company: 1. Open the Company Setup window: from the Main Menu bar click Go to Tools Setup Company Company 2. Open the Internet Information window by clicking on the i button. 3. Make sure that there is a default address specified. If not, Set to the proper address of the Company. 4. Click Save. Setting a Default Address for a Customer For obvious reasons, the customer intended to be ed must have a default address set on his Customer Card. CCA is using the address associated to the Address ID that is the default on the Customer Card. If CCA does not see the Address, the will not be sent out for that Tracking Number. To set a Default for a Customer: 1. Open the Customer Maintenance window: from the Main Menu bar click Go to Cards Sales Customer 2. Open the Internet Information window by clicking on the i button. 3. Make sure that there is a default address specified. If not, Set to the proper address of the Customer. 4. Click Save. The Body Template File The File name for this template is Nodus Template.txt, and it is stored by default in the Dynamics folder. There is an existing format which is editable:

110 CREDIT CARD ADVANTAGE - USER S GUIDE 110 Order Tracking Information: Your order tracking number for order <OrderNumber> is: <TrackingNumber>. When a tracking number is included, please note that we've assigned it before giving the package to the carrier. If your tracking number does not appear immediately, the carrier may still be processing this information. You may need to check the carrier's site periodically for the updated information. Order Summary Bill To: <BillToAddress> Ship To: <ShipToAddress> Order Info: <OrderLineDetails> Subtotal: <SOPSubtotal> Discounts: <SOPDiscount> Freight: <SOPFreight> Misc: <SOPMisc> Tax: <SOPTax> ============ Total: <SOPTotal> Please note that if you paid with a credit card, your bill will be from <MerchantName>. We appreciate your business. Sincerely, <MerchantName> <MerchantPhone> <MerchantWebAddress> If you would choose to edit the template, the tags are listed below. The code will replace the tag with the field value. These tags are Case-insensitive: Tag Path Field(s) <OrderNumber> SOP* Document No. <TrackingNumber> SOP* User Defined button Tracking No(s) + Custom Link URL <OrderLineDetails> SOP* Line Window Item Description Quantity Quantity To Invoice <BillToAddress> SOP* Customer Expansion Contact (Display = Bill-To) Address 1 Address 2 City, State ZIP <ShipToAddress> SOP* Customer Expansion Contact

111 CREDIT CARD ADVANTAGE - USER S GUIDE 111 (Display = Ship-To) Address 1 Address 2 City, State ZIP <SOPSubtotal> SOP* Subtotal <SOPDiscount> SOP* Trade Discount <SOPFreight> SOP* Freight <SOPMisc> SOP* Miscellaneous <SOPTax> SOP* Tax Inclusive <SOPTotal> SOP* Total <MerchantName> COMPANY* Company Name <MerchantPhone> COMPANY* Phone 1 <MerchantWebAddress> COMPANY* Internet Address Home Page Note: SOP = Transaction Sales Sales Transaction Entry. COMPANY = Tools Setup Company Company Below are the tags as shown visually in Great Plains: <OrderNumber> <TrackingNumber> <OrderLineDetails> (from the scrolling window) <BillToAddress> <ShipToAddress>

112 CREDIT CARD ADVANTAGE - USER S GUIDE 112 <SOPSubtotal> <SOPDiscount> <SOPFreight> <SOPMisc> <SOPTax> <SOPTotal> Receipt If you setup your system to automatically send an receipt, an will be sent to the customer on approved sale and ship transactions. The will grabs most of its information from the Nodus open transaction table. If you create a transaction using the Cash Receipts or Receivables Entry module the system will use the Nodus Receipt.txt template file. If you create a transaction using the Sales or Invoice Entry modules the system will use the Nodus ReceiptLines.txt template file. The file format is broken down into two parts. <Subject> < Body> The <Subject> section is the subject of the . The subject you want to send should be enclosed in subject tags. For example: <SUBJECT> Receipt</SUBJECT> The < Body> section can use escape tags to build the section. The following table covers the modifiable tag in the template file. All tags are in upper case. Note: The fields in the table below are obtained directly from the database. Therefore, to output certain fields you may need to Save the document first. Tag Name <TRXDATE> <TRXTIME> <DOCNO> <CUSTID> Description Transaction Date in M/D/YYYY format Transaction Time in H:M:S <AM/PM> format. The document number stored in Credit Card Advantage The Customer Number stored in Credit Card Advantage

113 CREDIT CARD ADVANTAGE - USER S GUIDE 113 Tag Name <DOCSRC> <DOCTYPE> <TRXTYPE> <TRXSTATUS> <BFIRST> <BMIDDLE> <BLAST> <BADDR1> <BADDR2> <BADDR3> <BCITY> <BSTATE> <BCOUNTRY> <BZIP> <SFIRST> <SMIDDLE> <SLAST> <SADDR1> <SADDR2> <SADDR3> <SCITY> <SSTATE> <SCOUNTRY> <SZIP> <CARDORACCT> <EXPORABA> <RESPAUTH> <CARDAMT> <ORIGID> <MERCHANTNAME> <MERCHANTPHONE> <LOCID> <MERCHANTWEB> Description The document source stored in Credit Card Advantage The document type stored in Credit Card Advantage The transaction type stored in Credit Card Advantage The transaction status stored in Credit Card Advantage Billing first name stored in Credit Card Advantage Billing middle name stored in Credit Card Advantage Billing last name stored in Credit Card Advantage Billing address 1 stored in Credit Card Advantage Billing address 2 stored in Credit Card Advantage Billing address 3 stored in Credit Card Advantage Billing city stored in Credit Card Advantage Billing state stored in Credit Card Advantage Billing Country stored in Credit Card Advantage Billing Zip stored in Credit Card Advantage Shipping first name stored in Credit Card Advantage Shipping middle name stored in Credit Card Advantage Shipping last name stored in Credit Card Advantage Shipping address 1 stored in Credit Card Advantage Shipping address 2 stored in Credit Card Advantage Shipping address 3 stored in Credit Card Advantage Shipping city stored in Credit Card Advantage Shipping state stored in Credit Card Advantage Shipping country stored in Credit Card Advantage Shipping zip stored in Credit Card Advantage Last 4 of the credit card number or account number Expiration Date MM/YY format or last four digits of the ABA number Response authorization code stored in Credit Card Advantage The amount that was charged stored in Credit Card Advantage The origination id stored in Credit Card Advantage The company name stored in Microsoft Dynamics GP The company phone number stored in Microsoft Dynamics GP The company location stored in Microsoft Dynamics GP The web address stored in Microsoft Dynamics GP

114 CREDIT CARD ADVANTAGE - USER S GUIDE 114 Tag Name <BILLTOADDRESS> <SHIPTOADDRESS> <ACCTINFO> <SUBTOTAL> <TRADEDISCOUNT> <FREIGHT> <MISC> <TAX> <AMOUNT> <ORDERDETAILS> Description Preformatted bill to address information Preformatted ship to address information Preformatted account information Subtotal from Sales / Invoice document Trade discount from Sales / Invoice document Frieght amount from Sales / Invoice document Miscellanous amount from Sales / Invoice document Tax amount from Sales / Invoice document Total amount from the Sales / Invoice document Preformatted line item information Telephone Authorizations On occasion it may be necessary to obtain transaction approvals via the telephone rather than through the standard interface. This can be required if an internet connection is down or, if the card holder has requested an added level of security. When a telephone authorization is obtained, it is necessary to enter the transaction as a Force in Credit Card Advantage. Entering the transaction as a Force creates the proper accounting entries in Dynamics / eenterprise without needing to re-verify the transaction. To enter the Force, follow the steps for Entering Credit Card Transactions. See Force Transactions in the Transaction Types section. View CCA Encrypted Credit Card Number You can now view credit card numbers encrypted by Credit Card Advantage. In order to do this you will need to install Credit Card Encryption 8.0 Build 6 or later. It also utilizes the security settings and audit trail of Credit Card Encryption to help keep you compliant. To view CCA encrypted credit card number: 1. Open the Credit Card Setup window: from the Main Menu bar click Transactions Credit Card Advantage Credit Card Setup. 2. Type in the Customer Number. To bring up a card without typing in information you can click on the lookup button next to the Credit Card Name field. If you enter in your customer number, then you can use the scroll buttons at the bottom of the screen to move through the credit cards on file for that customer.

115 CREDIT CARD ADVANTAGE - USER S GUIDE Go to Extra menu Additional View Credit Card Number A Credit Card Info window will pop up given a decrypted credit card number for the selected customer s card. If you are at the etransaction Entry window you can view the decrypted credit card number the same way. Deleting and Voiding Dynamics GP Sales Transactions If you delete or void a Sales transaction that has a credit card payment attached to it, the credit card payment is handled in one of three ways: The credit card transaction will be deleted if it has not yet been sent for verification. A reversing void transaction will be generated if the original credit card transaction has been verified but not settled. A reversing credit transaction will be generated if the original credit card transaction has been settled. The reversing transaction will be generated upon deletion of the sales transaction. They can be processed immediately in real-time. If a reversing transaction from a deleted document is not successfully processed, the transaction will be saved to a deleted transaction batch. The deleted transaction batch can be processed from the Batch Verify window. See Batch Verification window. Using Sales Workflow You can make Credit Card Advantage part of your sales workflow. To use the Dynamics GP sales work flow, you must create a Fulfillment Order document. For exact information on how this document works, refer to the Great Plains documentation. The following is a walk through of one way to integrate Credit Card Advantage into your Sales Workflow. To use Sales Workflow: 1. Open the Sales Transaction Entry window. 2. Create a Fulfillment Order, as mentioned in Dynamics GP. 3. Before you print the picking slips, create a book transaction for the document. 4. Continue through the workflow as normal until you have confirmed the packing.

116 CREDIT CARD ADVANTAGE - USER S GUIDE Transfer the Fulfillment Order if necessary. NOTE: If partial shipping is marked, another book transaction will be created for the item that is back ordered. Assuring you that when that item is available, the funds will available as well. 6. Continue through the workflow as normal through the shipping state. Once the product is shipped, also ship the book transaction. 7. Complete the rest of the steps of the sales workflow. Transfer Multiple Batches PLEASE DO NOT USE THE SALES MULTIPLE ORDERS TO INVOICES TRANSFER WINDOW AS THIS WINDOW IS NOT CURRENTLY SUPPORTED BY CCA. Level 2, 3 Processing Credit Card Advantage will automatically attempt to submit level two and three processing data to your gateway and processor, if the data is available. This applies to credit card transactions only. Transaction data can be passed from the following sales modules: Cash Receipts: Level 2 and 3 data only if the Cash Receipt has been applied before processing, and that Level 2,3 information is filled in on the Invoice. Receivables Transaction Entry: Level 2 data only Invoice Entry: Level 2 and 3 data Sales Order Processing: Level 2 and 3 data Please check with your payment gateway and processor if Level 2 and 3 data are supported. Currently, Credit Card Advantage only supports Level 2 and 3 data submission for the following: Level 2 Gateways: AuthorizeNet Paymentech Note: You may only transfer one type of document at a time for Partial Shipping to work correctly.

117 CREDIT CARD ADVANTAGE - USER S GUIDE 117 USA epay: Book, Ship, and Sale transactions only Verisign (only qualifying processors. processors quality) Please check with Verisign on which Level 3 Gateways and Processors: Verisign (FDMS South, Vital, FDMS North, Paymentech Salem, American Express) Note: If a Cash Receipt is applied to more than one Invoice, the data will be retrieved from the first Invoice the Cash Receipt is applied to. Amounts, however, such as Tax or Freight amount submitted will be totaled from all Invoices that the Cash Receipt is applied to.

118 CREDIT CARD ADVANTAGE - USER S GUIDE 118 Part V: Task Scheduler **This feature is unavailable in the Credit Card Advantage Light version. The Task Scheduler allows you to schedule times to automatically create a batch, process a batch, and / or run settlement. The task scheduler helps you save even more time by cutting out the steps of putting transactions into a batch, opening batch verification and processing a batch, and opening the End of Day window. The only thing you have to do is create documents in Dynamics GP, leave the rest to us. You will need to get familiar with the following four task scheduler windows: Setup, Set Auto Batch Creation Time, Set Batch Processing Time, and Set Settlement Time. These windows can be opened by right clicking the icon from the system tray. To schedule or run any tasks through the Task Scheduler you must have Dynamics GP open and running. You only need to set this information on the computer that will run these features. WARNING: If you set processes to run at the same time Great Plains will cause problems. You should not schedule more than one event at a time because either only one event will run or Great Plains will run into problems. After installing Credit Card Advantage a Login Screen might popup the first time you open Great Plains. If this happens right click the Nodus icon in the System Tray and select exit. Then close the Login screen. Setup The Setup window is required for Windows XP, Windows 2000, and Windows NT. The information in this field corresponds to your computer login information. There is also an Auto Sync checkbox, off by default. When the box is checked the Task Scheduler will query Dynamics GP about every minute. If the box is left unchecked then the box will not query the database but rather run when it is triggered by the time. If the checkbox is checked we recommend unchecking it so a Login screen does not popup when logging into Dynamics GP. You should set this up before you open Dynamics GP.

119 CREDIT CARD ADVANTAGE - USER S GUIDE 119 To Setup Task Scheduler: 1. Open the Task Scheduler Setup window: Right click the Nodus Icon in the system tray and select Setup. 2. Enter in a login name to the computer that has Administrative privileges. Enter the password for the login. 3. Click the OK button. Set Auto Batch Creation Time The Set Auto Batch Creation Time window will take documents created in Great Plains and automatically create credit card transactions for them. You no longer have to wait for the etransaction Entry screen to open, and click the batch button, to put the document inside of a batch. Batches will be created using the default information for customers. The difference between this feature and the one inside Great Plains is that you can schedule times for a batch to be created. You can setup multiple times for the same batch name and source to be created. Once the batch is created you can open it up in Great Plains.

120 CREDIT CARD ADVANTAGE - USER S GUIDE 120 Set Batch Processing Time The Set Batch Processing Time window allows you to process created batches at a specified time without even opening the Batch Verification window. Your batches could be created either using the Auto Batch feature or manually clicking the batch button on the etransaction Entry screen.

121 CREDIT CARD ADVANTAGE - USER S GUIDE 121 End of Day Scheduler Setup End of Day scheduler can be opened by clicking the right corner of your computer screen. icon from the task bar on the For each Setup ID, a settlement time can be entered to run the End Of Day procedure automatically in the background. The Dynamics needs to be up and running at the scheduled time in order to settle the transactions properly. The process will simply ignore if the Dynamics is not up at the scheduled settlement time. Clicking the OK button saves the schedule. Users can also click the Run End Of Day Procedure button to run the process manually at any time. Note: Task Scheduler is not compatible with Windows NT.