Frequently asked questions

Transcription

1 Nuance AutoStore 7 Frequently asked questions

2 2 Table of contents What s new with Nuance AutoStore 7?...6 How can I obtain AutoStore 7?...6 Where do I find add-on components?...7 Will there be a difference in creating a configuration in AutoStore 7?...7 What is the system architecture of AutoStore 7, 32-bit or 64-bit?...7 License Manager shows my licenses as expired. What do I do?...7 General Product Info...7 How can I tell which version of the product I have currently?...7 Where can I learn more about the software?...7 Where can I obtain printed collateral materials such as product datasheets and brochures?...7 Will support for AutoStore 5.x and AutoStore 6.x still be available?...8 Is VMWare supported?...8 Will local language versions of AutoStore 7 be available?...8 Can a customer upgrade from AutoStore 4.x (or earlier) directly to AutoStore 7?...8 Can I upgrade my AutoStore 5.x or 6.x configuration files to be compatible with AutoStore 7?...8 Are there any AutoStore components that are no longer available in AutoStore 7?...9 If I have customers who are current on their Support and Maintenance software contract, how do they get their new AutoStore 7 software?...9 Installation...10 Where can I download the software? Can I install and use my software on multiple computers? How will I know when there are updates? What are the prerequisites for the software? Where do I find add-on components? I am receiving a message saying my license expired. What do I do?... 10

3 3 Table of contents, continued. I leverage VMotion to manage my servers. How can I get a VMotion licensing in AutoStore 7? Does the installation require a reboot? Can I upgrade my AutoStore 7 Evaluation license version to Production? My license key isn t working or I can t generate a License Key Request. What should I do? Can customers still order AutoStore 5.x or 6.x? What clients come as part of the order? Does AutoStore 7 come with a 30 day trial? Which versions of Windows are supported with AutoStore 7? Licensing & Ordering Has license activation changed in AutoStore 7? Who should register on the License Portal, an end customer or the technician from the partner? Are there any product SKU changes in AutoStore 7? What if a customer needs to capture data from FTP and ? What about the Content Management Queue? What comes with the Client Bundle? What is an INV Number and what do I do with it? What happens to the AutoStore 5.x or 6.x licenses I currently have when I upgrade to AutoStore 7? What is a volume license? Will existing customers that have unlimited volume be grandfathered in? Can I mix battery and annual volumes? What is the Sunset Package? Is there an automatic notification when running low on page counts? How do you promote an Evaluation license server to a Production license server? Upgrading Do I have to upgrade or can I keep my current version? Can AutoStore Express be upgraded to AutoStore 7?.. 14 Are software upgrades free? What happens to volume usage when I upgrade my system?... 14

4 4 Table of contents, continued. Are there any changes to the capture components from AutoStore 6.x to AutoStore 7? We are running Device CoNNect Standard licenses in AutoStore 5.x. These are no longer available in AutoStore 7. What happens after the update?...14 We are using a third party application to generate XML files. What component do we need to process them with AutoStore 7? We have custom components developed by Professional Services. How are they handled through the upgrade? We have AutoStore 6.x and are using Knowledge Package Loader/Builder to write XML files out to storage. What do we need to do to upgrade to AutoStore 7? Components Where do I find a list of all the components that come with my software? Where can I find a list of all the optional components?.15 Have any of the scripting languages or calls changed?.15 What components have been deprecated in AutoStore We have Professional Services components. Will they be supported in AutoStore 7? Maintenance...16 A customer bought multiple years of maintenance. Will he be charged for the price difference? A customer bought multiple years of maintenance. Is he eligible for new components? Does he have the ability to convert licenses? What happens to a customer who upgraded from AutoStore 5.x or 6.x to 7 who had unlimited file import volume? Will his license remain without change? What happens to customers who have generic licenses with Poll Directory? A customer needs to import files from multiple file import sources like Multi-Poll and POP3 connected. What does he need to order? How are Battery licenses being used?... 17

5 5 Table of contents, continued. What does maintenance cover? Is maintenance paid annually? What if add-on components are purchased later? Does a customer need to be current on maintenance to upgrade to AutoStore 7? Technical Questions A customer who has migrated from 5.x to 6.x wants to use any new component in AutoStore 7, like Redaction or Forms Overlay. What does he/she need to do? What happens to components which are no longer available in AutoStore 7? What happens to the ABBYY OCR component which was part of AutoStore 6.x.? A customer wants to use AutoCapture and WebCapture. How are these licensed? I m new to AutoStore and have installed and licensed 7. Can I take advantage of AutoStore 6.0 Sunset Package components? Technical Support...18 How do I generate log files for troubleshooting? What information do I need to collect before contacting Technical Support? Is there online help available? System Requirements...19 Custom Development...20 I created a Route or Process component. Is it going to break if I upgrade it to AutoStore 7?...20 Do I have to uninstall 5.x or 6.x and install 7 in order to upgrade on the same machine?...20 Can I still purchase additional licenses from the 5.x or 6.x catalogue and license them on my 7 server?...20 Can I still purchase additional licenses from the 4.x or 5.x catalogue?...20 Is the licensing for AutoCapture per user?...20 What about maintenance renewal contracts?...20 What about product support? Where do I go; who do I call?...20 Where can I go to get sales support materials for Nuance AutoStore?...20

6 6 What s new with Nuance AutoStore 7? The release of Nuance AutoStore 7 has introduced significant improvements over the previous release. These improvements include enhancements to safeguard confidential information; unify electronic forms with paper-based forms; improved ways to take advantage of photos from cameras and smart devices, as well as significant improvement to the initial installation process and day forward software updates. What s more, we ve simplified AutoStore. Beginning with this release, there is only one flavor of AutoStore. Now, all customers benefit from the full suite of capture, process and route capabilities found in the software. The balance of this document addresses many of the most common questions you may have regarding this release. Below is a categorized list of further enhancements and changes to AutoStore 7: General New: Camera and smartphone image and metadata handling New: Windows 8.1 and Windows 2012 R2 support New: Updated and new Document Management System (DMS) routing components New: Forms Overlay component Unite paper and electronic forms processing New: Protect confidential information through dynamic OCR Redaction New: Command Line Execution Leverage existing command line tools from within an AutoStore workflow Enhancement: Simplified installation and administration experience Enhancement: Improved OCR performance and advanced PDF support Enhancement: Improved security: Runtime Replacement Tags (RRT) Encryption Enhancement: Consistent user-based interface for scanning and printing Enhancement: Ability to disable tasks and components inside an AutoStore workflow Enhancement: Added Windows environment variables as RRT s to APD Enhancement: Added ability to copy and paste tasks within APD to ease the maintenance effort of AutoStore configurations Updated: Roll up of all bug and hot fixes released since AutoStore 6.0 Service Pack 1 Updated: LeadTools 18 engine Updated: RightFax econnector Added workflow flexibility when routing to RightFax

7 7 How can I obtain AutoStore 7? AutoStore 7 can be downloaded from the product downloads section of the Web License Portal ( Where do I find add-on components? The add-on components are available on the update server which can be accessed from the AutoStore Process Designer (APD). AutoStore 7 has significantly reduced the amount of add-on installations. The list of available add-ons at the initial release is as follows: Smarticket Smarticket SharePoint Client Saperion Canon MEAP Web Will there be a difference in creating a configuration in AutoStore 7? The process to create a configuration is the same as in previous versions of AutoStore. What is the system architecture of AutoStore 7, 32-bit or 64-bit? AutoStore 7 is a Windows 32-bit application. License Manager shows my licenses as expired. What do I do? The first place to check is the Nuance Knowledgebase, com/display/kbd/licensing+and+faq. If you are still having issues or can t find the specific answer please contact your primary Support contact at [email protected]. General Product Info How can I tell which version of the product I have currently? To identify the version of AutoStore, click on the About reference in the AutoStore Process Designer ribbon located in the same area as other common tasks such as Print and Save. Where can I learn more about the software? Nuance provides customers and partners several methods to obtain more information regarding AutoStore. In addition to online training, there is also in-house technical training available to provide customers/partners with in-depth product information. Where can I obtain printed collateral materials such as product datasheets and brochures? All marketing materials are in electronic format from the following locations: nuancenavigator.com: All Nuance Document Imaging product information, including documentation, whitepapers, datasheets, presentations and more can be found here. Front Panel Simulator: Starting with version 3.0 of the Simulator, you will find a Resources section. All materials are available for download from within this section. The Simulator can be found in the Apple App Store (search: NSi Simulator)

8 8 Will support for AutoStore 5.x and AutoStore 6.x still be available? As per our product support policy, AutoStore 5.x will be end of life once AutoStore 7 has been released. Nuance will provide a 90 day grace period for those customers still on the 5.x platform. During the grace period AutoStore 5 will still be available for download and support will continue to support customers on this version. AutoStore 6.x will be made available for the life of AutoStore 7 and we will continue to support those customers that are still on this version of AutoStore. We will not provide bug fixes to AutoStore 5.0 and will require customers to upgrade to AutoStore 7.0 before providing fixes. Is VMWare supported? Virtual machines are supported, however, migration tools such as VMotion will expire your license. VMotion will be supported for those customers who purchase High Availability or High Volume licenses. We only support VMWare for virtual environments. Will local language versions of AutoStore 7 be available? Local language versions of AutoStore 7 APD (AutoStore Process Designer) are not available at this time. However, AutoStore does support many local languages on the front panel of multifunction devices (MFDs): Ricoh devices: 1. English 2. Danish 3. German 4. LA Spanish 5. Finnish 6. Italian 7. Dutch Norwegian 8. Swedish 9. French 10. Brazilian PT Xerox EIP and Konica ioption devices: 1. Czech 2. Greek 3. Polish Can a customer upgrade from AutoStore 4.x (or earlier) directly to AutoStore 7? No, you can only upgrade from AutoStore 5.x or 6.x installations. Customers should first run the AutoStore Preflight Tool ( This tool will provide information regarding steps required for upgrading to AutoStore 7. If a customer requires assistance, they can contact the Nuance Professional Services team for assistance. Can I upgrade my AutoStore 5.x or 6.x configuration files to be compatible with AutoStore 7? Yes, however, it is highly recommended that any AutoStore configuration file be passed through the AutoStore Preflight Tool to check the compatibility of your configuration files as some components in 7 have been updated, changed or discontinued. By running your configuration file against this tool,

9 9 a full report will be provided to give guidance on your upgrade considerations. Visit: Are there any AutoStore components that are no longer available in AutoStore 7? Some components from AutoStore 5.x and 6.x have been merged into new, more powerful components in AutoStore 7. Furthermore, some older components have been removed from the default installation but are available as free add-ons from our Sunset Package. Where possible, it is advisable to alter your configuration files to make use of the new components. Running the AutoStore Preflight Tool is a great way to identify any Sunset Package items or changes to existing components. Below is a list of components that have been retired in AutoStore 7: 1. Sharp Imager 2. TRIM Captura 4.x 3. TRIM Context 5.x 4. Poll Directory (AS5 Version) 5. Data Interchange (AS5 Version) 6. Basic Image Management / PDF 417 (AS5 Version) 7. Gray2Mono 8. FileMagic 9. FTP Store (AS5 Version) 10. Documentum (4x/5x) (AS5 Version) 11. Sentry File 12. Interwoven/iManage 13. Interwoven/Worksite MP (AS5 Version) 14. Interwoven/Worksite NT (AS5 Version) 15. Kyocera MFP (AS5 Version) 16. Ricoh MFP (AS5 Version) 17. Interwoven MP econnector 18. Folder Store (AS5 Version) 19. SharePoint 2003 (AS5 Version) 20. Ricoh Web 21. Professional Barcode 22. ABBYY FineReader 23. Easy Logistics Center 24. Easy Enterprise 25. EFI If I have customers who are current on their Support and Maintenance software contract, how do they get their new AutoStore 7 software? Nuance partners may have different processes. It is best to confer with your software distributor, as that organization may choose to have their professional services organization assist in customer updates.

10 10 Installation Where can I download the software? Nuance AutoStore 7 can be downloaded at Can I install and use my software on multiple computers? AutoStore is licensed based on the number of devices connected to the server, and in some cases, based upon the volume of images imported through the server. There is no limitation to the number of AutoStore servers deployed in any one environment. AutoStore licensing is enforced and limited by the number of capture sources (i.e., multifunction devices, scanners, and file imports). These capture licenses can be distributed across any number of AutoStore servers so long as the total number of capture source licenses is not exceeded. For example: 10 MFD capture licenses can be distributed as follows: 1 Server: 10 MFD licenses 2 Servers: 5 MFD licenses each How will I know when there are updates? With AutoStore Process Designer, click on the Software Update button and select the appropriate component to update. What are the prerequisites for the software? The prerequisites for AutoStore include:.net 3.5,.NET 4.0 and.net 4.5. Please see the Installation Guide for hardware and other software prerequisites. Where do I find add-on components? The add-on components are available on the update server which can be accessed from the AutoStore Process Designer (APD). I am receiving a message saying my license expired. What do I do? If you are having licensing issues after installing AutoStore 7, please contact the Licensing Support team at [email protected]. I leverage VMotion to manage my servers. How can I get a VMotion licensing in AutoStore 7? VMotion capability is enabled in High Availability or High Volume licenses. Any customer who purchases those SKUs will automatically have VMotion support. Does the installation require a reboot? No, it does not require a reboot. However, if you are installing the prerequisites such as.net 4.0 or.net 4.5, then you might be prompted to perform a reboot. Can I upgrade my AutoStore 7 Evaluation license version to Production? Yes, the AutoStore Evaluation license can be upgraded to a Production version. Please contact your Nuance AutoStore sales contact. You will be provided an INV number to migrate your Evaluation license to Production. My license key isn t working or I can t generate a License Key Request. What should I do? There could be several reasons why either of those situations might occur. Please contact Licensing Support at [email protected].

11 11 Can customers still order AutoStore 5.x or 6.x? New orders will only be fulfilled with AutoStore 7. Existing AutoStore 6.x customers can either upgrade to AutoStore 7 or they can continue to order AutoStore 6.x to supplement their system. No additional licenses to existing AutoStore 5.x installations will be allowed. What clients come as part of the order? Please refer to the price book for details on what is included in each SKU. In general, the SKU description will clearly state what will be activated. You can also contact Licensing Support at [email protected] for assistance in determining what products are included in your existing INV. Does AutoStore 7 come with a 30 day trial? AutoStore 7 does not come with a 30 day trial initially. However, a trial license can be requested after initial installation through the Web License Portal at Which versions of Windows are supported with AutoStore 7? AutoStore 7 server has been validated on the following Windows Operating Systems: Windows Server 2012 R2 Standard and Datacenter Windows Server 2012 Standard and Datacenter with the latest service pack Windows Server 2008 R2 Standard, Enterprise, and Datacenter with the latest service pack Windows Server 2008 (32/64 bit) Standard, Enterprise, and Datacenter with the latest service pack Windows 8/8.1 (32/64 bit) Pro and Enterprise Windows 7 (32/64 bit) Professional, Ultimate, and Enterprise with the latest service pack Note: Small Business Server / domain controllers are not supported for installing AutoStore. AutoStore 7 client applications have been validated on the following Windows Operating Systems: Windows 7 (32/64 bit) Professional, Ultimate, and Enterprise with the latest service pack Windows 8/8.1 (32/64 bit) Pro and Enterprise

12 12 Licensing & Ordering Has license activation changed in AutoStore 7? No. AutoStore licenses are still activated via Who should register on the license portal, an end customer or the technician from the partner? The end customer should register on the Web Licensing Portal. This is done for several reasons, including license recovery, extension and reallocation. Are there any product SKU changes in AutoStore 7? Yes, AutoStore 7 introduces a greatly simplified licensing approach. Device packs have been replaced with a new tier structure. The tiers are as follows: 1. 1 to to to to to To illustrate, if a customer needs licenses for 26 devices, they would purchase quantity 26 at a tiered price for the 25 to 49 category. Each order will fall in one of the following tiers which will determine the discount percentage for that order. The tiers are applied per transaction. Meaning, if a customer buys 100 licenses on day one and then 400 at a later date, their discount percentage for the second transaction will be at the 100 to 499 tier (as opposed to adding the two transactions together). Additionally, File Import licenses can now be applied to any File Import component. You no longer have to select which File Import component (XML, FTP, etc.) when purchasing a license. What if a customer needs to capture data from FTP and ? To capture data from FTP and , customers will have to purchase one File Import license. File Import license volume can be used against any File Import capture component. What about the Content Management Queue? The Content Management Queue is also a File Import license type which has volume associated. What comes with the Client Bundle? The client bundle has been replaced by two SKUs: 1. AutoCapture 2. Mobile/WebCapture Customers who are upgrading from an AutoStore 6 Client Bundle will be grandfathered into the SKUs above What is an INV Number and what do I do with it? The INV is a license string. It is required for Nuance to issue a license. There is a prompt on the Web Licensing Portal where you enter the INV.

13 13 What happens to the AutoStore 5.x or 6.x licenses I currently have when I upgrade to AutoStore 7? Components licensed for 5.x or 6.x are carried forward with 7, however, those components that have been deprecated will not be available in the AutoStore 7 installations. To confirm if there are any components in an existing configuration which may no longer be available in AutoStore 7, please visit preflight.nsiautostore.com What is a Volume license? With our new File Import licenses, the following components will be required to have an annual Image/File Volume license: 1. XML Importer (a process component with volume) 2. Multi-Poll 3. Batch Importer 4. FTP Importer 5. RightFax Importer 6. Import (which includes all of the following): a. POP3 Importer b. IMAP Importer c. SMTP Capture Service Licenses for each of the above items can be purchased with a single File Import product SKU for annual volumes of 60,000 pages. Will existing customers that have unlimited volume be grandfathered in? No. Customers that currently have unlimited File Import volume will be given a volume level that meets the processing requirements. From that point on the customer will be responsible for paying maintenance on the volume to which they are assigned. Can I mix battery and annual volumes? Batteries are intended to supplement your volume usage if you have peak requirements. You can order batteries in multiple quantities. What is the Sunset Package? At some point in a product s career, particular capabilities reach the end of their product life cycle. At that time, Nuance will begin the process of slowly phasing out certain components from AutoStore. The Sunset Package is a set of components which will be completely removed from AutoStore when AutoStore 8 is introduced. Within AutoStore 7, the Sunset Package will not, by default, be in the core setup installer. Instead, this package will be made available for install via AutoStore Process Designer s (APD) Software Update Service. The components in the Sunset Package include: 1. Fujitsu Network Scanner 2. Kodak Scan Station 3. Quick Capture Desktop 4. Watermark Is there an automatic notification when running low on page counts? Yes, there is automatic notification when running low on page counts. When volume reaches 80% consumed, warning messages will begin to appear in the Status Monitor. In addition, customers can set notifications to be alerted. See the Administrator s Guide for more information.

14 14 How do you promote an Evaluation license server to a Production license server? Once customers purchase a Production license, they will need to apply their latest license request file with their INV # to the Web License Portal to obtain a load file for their server. Contact the Licensing Support team at [email protected] for assistance. Upgrading Do I have to upgrade or can I keep my current version? Customers can remain on AutoStore 6.x and continue to purchase additional licenses for their existing system. All new system purchases will be fulfilled with AutoStore 7 licenses. AutoStore 5.x will be retired and no new orders will be accepted once AutoStore 7 is released. Can AutoStore Express be upgraded to AutoStore 7? Yes, AutoStore Express can be upgraded to AutoStore 7. As part of the upgrade process please be sure to contact the Licensing Support team at [email protected] to generate an AutoStore 7 license after installation. Are software upgrades free? Software version upgrades are covered under the maintenance agreement. Nuance partners may have different processes. It is best to confer with your software distributor, as that organization may choose to have their professional services organization assist in customer updates. What happens to volume usage when I upgrade my system? For customers upgrading from AutoStore 5.0, your license will be converted by the Licensing Support team ([email protected]) to a volume level that meets the requirements of your current environment. Users upgrading from AutoStore 6.0 will have their volume usage carried over to AutoStore 7. In all upgrade scenarios, users must contact the Licensing Support team to have their license converted. Are there any changes to the capture components from AutoStore 6.x to AutoStore 7? Yes. The AutoStore 7 installation includes new MFD clients for Ricoh, Konica and Xerox that integrate print management capabilities into a single interface. When upgrading to AutoStore 7, all Ricoh and Xerox devices must be migrated to the new components. See the AutoStore Installation Guide for details on how to migrate your existing Ricoh or Xerox configuration to the new Device Registration Service. Users of the AutoStore 6.x Konica component are not required to migrate their configuration if they so choose. You will only have to migrate Konica devices if you wish to use the Konica ioption component in AutoStore 7. Note: An additional product license is required for the Print functionality discussed above. If no Print Server license is configured, the Print functionality in the MFD client interface will be suppressed. We are running Device CoNNect Standard licenses in AutoStore 5.x. These are no longer available in AutoStore 7. What happens after the update? Customers upgrading from AutoStore 5.0 will have their Device CoNNect Standard licenses converted to AutoStore 7 MFP Device Licenses.

15 15 We are using a third party application to generate XML files. What component do we need to process them with AutoStore 7? Customers using a third party application need to use XML Importer, a File Import License component. We have custom components developed by Professional Services. How are they handled through the upgrade? It is highly recommended that customers with custom components contact Nuance Professional Services. These components do not have an upgrade path to AutoStore 7 and will require a Professional Services engagement to migrate the component to 7. We have AutoStore 6.x and are using Knowledge Package Loader/ Builder to write XML files out to storage. What do we need to do to upgrade to AutoStore 7? With AutoStore 7 there is volume licensing in Knowledge Package Loader (KPL) for XML files not generated on AutoStore 6 Workflow. Therefore, if the KPB XML files were generated from any version of AutoStore (Express, Foundation, etc.) then a File Import volume will required. Since AutoStore 7 is considered Like for Like with AutoStore Workflow, there are no volume requirements to process AutoStore 6 Workflow KPL. Components Where do I find a list of all the components that come with my software? All the components that have been licensed can be viewed in License Manager. Where can I find a list of all the optional components? Contact your point of sales representative for a list of additional available components. Have any of the scripting languages or calls changed? Scripting languages have not changed from AutoStore 6.x to AutoStore 7. As a best practice users are recommended to stand up an AutoStore 7 server in a test environment in order to evaluate the compatibility of their custom scripts with AutoStore 7. What components have been deprecated in AutoStore 7? Below is a list of components that have been deprecated in AutoStore 7: 1. Sharp Imager 2. TRIM Captura 4.x 3. TRIM Context 5.x 4. Poll Directory (AS5 Version) 5. Data Interchange (AS5 Version) 6. Basic Image Management / PDF 417 (AS5 Version) 7. Gray2Mono 8. FileMagic 9. FTP Store (AS5 Version) 10. Documentum (4x/5x) (AS5 Version) 11. Sentry File 12. Interwoven/iManage 13. Interwoven/Worksite MP (AS5 Version) 14. Interwoven/Worksite NT (AS5 Version)

16 Kyocera MFP (AS5 Version) 16. Ricoh MFP (AS5 Version) 17. Interwoven MP econnector 18. Folder Store (AS5 Version) 19. SharePoint 2003 (AS5 Version) 20. Ricoh Web 21. Professional Barcode 22. ABBYY FineReader 23. Easy Logistics Center 24. Easy Enterprise 25. EFI We have Professional Services components. Will they be supported in AutoStore 7? Please contact Professional Services; they will need to certify custom development on AutoStore 7. In general, Professional Service components do not have an upgrade path to AutoStore 7 without modification by Professional Services. Maintenance A customer bought multiple years of maintenance. Will he be charged for the price difference? No, with the purchase of multiple years of maintenance, the customer does not have to buy anything extra until his contract expires. A customer bought multiple years of maintenance. Is he eligible for new components? Does he have the ability to convert licenses? Yes, the terms of the maintenance are not changing. What happens to a customer who upgraded from AutoStore 5.x or 6.x to 7 who had unlimited File Import volume? Will his license remain without change? No. As part of the upgrade process, customers that have unlimited File Import volume will be granted a volume based on the needs of their environment. When it is time for renewal, customers will be responsible for paying maintenance on the volume to which they are assigned. What happens to customers who have generic licenses with Poll Directory? The Poll Directory component has been deprecated. Customers that have Poll Directory need to migrate their configurations to use the Multi-Poll component. Additionally, customers that have unlimited File Import volume will be granted a volume based on the needs of their environment. When it is time for renewal, customers will be responsible for paying maintenance on the volume to which they are assigned. A customer needs to import files from multiple File Import sources like Multi-Poll and POP3 connected. What does he need to order? The customer only needs to purchase a File Import volume. All File Import components can leverage File Import volume.

17 17 How are Battery licenses being used? A Battery license can be used to extend the page count of a server to handle a peak. File Import batteries can be leveraged against any component that uses File Import volume. What does maintenance cover? Maintenance allows a customer to receive major updates to the software (i.e., 5.x to 6.x), minor updates and service packs, access to the Nuance support. For more details, contact [email protected] in North America or [email protected] in EMEA. Is maintenance paid annually? The initial maintenance contract always starts on the date the software license is purchased, regardless of the date of installation. What if add-on components are purchased later? Add-on components also follow the policy as stated above. If the customer would like to arrange for coterminous contracts, please contact your point of sales. Does a customer need to be current on maintenance to upgrade to AutoStore 7? Yes, all customers on current maintenance contracts have access to AutoStore 7. Technical Questions A customer who has migrated from 5.x to 6.x wants to use any new component in AutoStore 7, like Redaction or Forms Overlay. What does he/she need to do? As part of the upgrade process, users must re-license their AutoStore server after an upgrade. Once the licenses have been applied, the new components will be active. Contact [email protected] to have your new AutoStore 7 license generated. What happens to components which are no longer available in AutoStore 7? Many of these legacy components are included as an optional download through Software Updates. They are all included in a package called the Sunset Package. Each of the Sunset Package components will work perfectly fine in AutoStore 7. However, they will likely be discontinued with the next release, AutoStore 8. With the exception of some very old device capture components, most of the Sunset Package components are included, as they have been replaced by newer components which provide greater capability. What happens to the ABBYY OCR component which was part of AutoStore 6.x.? The ABBYY OCR component is no longer supported by AutoStore and is not included in the Sunset Package. It has been replaced by the OmniPage engine in a new component named OCR.

18 18 A customer wants to use AutoCapture and WebCapture. How are these licensed? The components are licensed per user and have their own separate license pool. Customers can purchase additional AutoCapture and WebCapture licenses. Please refer to the pricebook for pricing details. I m new to AutoStore and have installed and licensed 7. Can I take advantage of AutoStore 6.0 Sunset Package components? You will not be able to license the components on a new 7 installation. Technical Support How do I generate log files for troubleshooting? In the Task Configurator, there is an option to set the debug level. See the Administrator s Guide or AutoStore Web Help at for additional information. What information do I need to collect before contacting Technical Support? Have the following information available: 1. The customer maintenance contract information (must be current on maintenance) 2. The Configuration file 3. The log file 4. The server operating system and service pack versions 5. If a particular component is failing, specific information regarding that component version 6. The information from the About button within the Processor Designer 7. A description of the problem and the expected desired result, as well as steps to recreate the issue Is there online help available? Yes, online help is available. Click on the Help link in the Process Designer. If connected to the internet, the link will connect to online help located at

19 19 System Requirements Category Hard disk space Network card NIC card Operating system Requirement Small deployment recommendation: 10 GB Medium deployment recommendation: 40 GB Large deployment recommendation: 100 GB Server: Windows Server 2012 R2 Standard and Datacenter Windows Server 2012 Standard and Datacenter with the latest service pack Windows Server 2008 R2 Standard, Enterprise, and Datacenter with the latest service pack Windows Server 2008 (32\64 bit) Standard, Enterprise, and Datacenter with the latest service pack Windows 8/8.1 (32\64 bit) Pro and Enterprise Windows 7 (32\64 bit) Professional, Ultimate, and Enterprise with the latest service pack Note: Small Business Server / domain controllers are not supported for installing AutoStore. Software Client: Windows 7 (32\64 bit) Professional, Ultimate, and Enterprise with the latest service pack Windows 8/8.1 (32\64 bit) Pro and Enterprise Internet browser for viewing Nuance web Help: Internet Explorer 9.0 or greater Firefox 4.0 or greater Google Chrome 10.0 or greater Database management:* Microsoft SQL Server Express (32 bit) Microsoft SQL Server 2005 (32-bit) Microsoft SQL Server 2008 (32- and 64-bit) Framework Microsoft.NET Framework 3.5 Virtualization platform Microsoft.NET Framework 4.0 Microsoft.NET Framework 4.5 This release of AutoStore has been tested for migrating virtual machines between physical servers with VMware VMotion. Remaining prerequisites are installed during the installation process. * Prerequisite for Device Registration Service. Included with the distributable installation as the default database server for Device Registration Service. With the exception of the Device Registration Service, these requirements are only mandatory for workflows that leverage database connectivity through ODBC or within an AutoStore component.

20 20 Custom Development I created a Route or Process component. Is it going to break if I upgrade it to AutoStore 7? Test any customization on the new AutoStore 7 platform for compatibility. Professional Services components do not have an upgrade path to AutoStore 7. Contact your sales representative to engage Professional Services so that your components can be updated through a services engagement. Do I have to uninstall 5.x or 6.x and install 7 in order to upgrade on the same machine? Yes. After the installation of AutoStore 7, you must re-license your server by contacting [email protected]. Also, see the Installation Guide for further details. Can I still purchase additional licenses from the 5.x or 6.x catalogue and license them on my 7 server? No. Licenses are version-specific. Can I still purchase additional licenses from the 4.x or 5.x catalogue? No. AutoStore 4.x and 5.x have been discontinued. Only existing AutoStore 6 customers can purchase additional licenses. Is the licensing for AutoCapture per user? Yes, licensing is per user. What about maintenance renewal contracts? Software Support Contract Desk will work with Nuance. What about product support? Where do I go; who do I call? If your customer is under maintenance nothing will change. They should still continue to call the Client Support Desk using the information provided to them when they secured their maintenance. Where can I go to get sales support materials for Nuance AutoStore? Nuance has developed a dedicated partner portal where all sales support materials including presentations, whitepapers, datasheets and much more can be downloaded. Visit About Nuance Communications, Inc. Nuance Communications is reinventing the relationship between people and technology. Through its voice and language offerings, the company is creating a more human conversation with the many systems, devices, electronics, apps and services around us. Every day, millions of people and thousands of businesses experience Nuance through intelligent systems that can listen, understand, learn and adapt to your life and your work. For more information, please visit nuance.com. Copyright 2014 Nuance Communications, Inc. All rights reserved. Nuance, and the Nuance logo, are trademarks and/or registered trademarks, of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other brand and product names are trademarks or registered trademarks of their respective companies. 117-AS7-AutoStore, MAR 2015