update Terma Global Customer Support In this update special issue: Contents

Transcription

1 TERMA UPDATE. february 2010 update Terma Global Customer Support In this update special issue: Global Customer Support After the Sale In the last several years Terma has placed increased emphasis on customer support after the sale. Described in this issue: a new Electronic Warfare Competence Support Center located closer to key customers. a strengthened Integrated Logistics and Support team with responsibility for coordination and oversight of the total Terma Airborne Systems customer support role. Contents Long-term Support for Customized Solutions / 2-3 New EW Suite for Royal Netherlands Air Force / 4-5 User Group Concept / 6-7 Terma Electronic Warfare Competence Support Center in the Netherlands / 8 Programmable Interference Blanker Unit for C-130J Block 7 Aircraft / 9 25 years of Electronic Warfare at Terma / a description of the very successful User Group concept used by European and U.S. F-16 operators with Terma support, which has been running smoothly for over ten years.

2 GETS II Depot Tester at ASY Warner Robins, GA Facility Long-term Support for Customized Solutions In 2008, the Airborne Systems Division of Terma formed a new Integrated Logistics Support (ILS) business unit to provide customer support ranging from repair and replacement of hardware to development of ground-based support equipment. Terma s Airborne Systems Division has enjoyed success over the years providing electronic warfare (EW) hardware and software products to customers around the world. Our customers demand a high level of support for these products in order to maintain their operational capabilities. Because the number of customers and the number of products have accumulated over time, providing top-notch support has become a challenge. The Airborne Systems Division met this challenge in 2008 by forming a new business unit called Integrated Logistics Support (ILS). The unit provides customer support ranging from repair and replacement of hardware, to training, to development of ground-based support equipment. Not only does Terma provide customized solutions to its customers, it also focuses on the long-term support to them. U.S. Setup at Warner Robins Air Force Base This kind of support is not new to Terma. Several years ago, we began providing an EW controller to the U.S. Air Force. It was a challenge to meet support demands due to distance and export/import regulations. To meet these challenges, Terma opened a facility in the U.S. bringing our services and repairs closer to this important customer. The facility, located next to Warner Robins Air Force Base in Georgia, has grown to handle not only repairs but also hardware and software development. Having two repair locations, coordinated by the ILS unit, provides better support for our customers. We want to build on that success. New Facility in The Netherlands In Europe, the story is similar. This year, we have an opportunity to repeat our success story from the U.S. by opening a new facility in central Europe, close to many of our key customers. Terma is well-known here since we have provided many European customers with EW solutions for a range of platforms. These customers also demand a high level of support - especially in response to recent military operations around the globe. To date, this support has been provided from Terma s site at Lystrup, Denmark. The European site, to be located on the Woensdrecht Airbase in the Netherlands, will provide services and repairs similar to 2 TERMA UPDATE. FEBRUARY 2010

3 Integrated Logistics Support (ILS) our U.S. facility. We hope this site will also grow to handle a full spectrum of services as well as new product development for all of central Europe. Having an ILS unit to coordinate the three locations makes sense. Ground-based Support Equipment The main strength of our ILS unit is its ability to look and act beyond the normal repair and replacement of Terma s EW products. A major focus area is ground support equipment used to maintain and operate products. Ranging from test systems to mission support tools, the unit aims to think of these as products in themselves, products that deserve the same level of service and support as our traditional flight products. Spare Part Oriented Operations We continue to develop and upgrade our test systems to meet today s - and tomorrow s - requirements. We look to evolve our mission support products to absorb new technologies and new capabilities. We also transform our repair concept from production line oriented to spare part oriented operation. An example is our recent transition of one of our flagship products, the EW Management Unit, to be spare part oriented. This will streamline our repair capability at all three repair locations and shorten repair times for our customers. Best Practices Terma s Airborne Systems ILS unit continues to add qualifications and resources as it matures. To be able to provide best in class service to our customers, we constantly work to improve all our services: From providing a solid obsolescence management program to incorporating best practices in failure analysis and prediction, the ILS business unit wants to add to the continued success of Airborne Systems. Threat Display testing at ASY Lystrup TERMA UPDATE. FEBRUARY

4 New Modular Aircraft Survivability Equipment for the Royal Netherlands Air Force CH-47F Chinook Helicopters Building on the experience from the AMASE program for the Dutch Apache helicopters, Terma and the Royal Netherlands Air Force have developed a similar solution for the new Chinook, CH-47F, soon to be delivered to the RNLAF. The system has been labeled CHASE for Chinook Aircraft Survivability Equipment. The Dutch Defence Materiel Organisation, DMO, and Terma jointly decided on a pod solution for installation and integration of DIRCM, Directional Infrared Countermeasures, with a laser beam to divert attacking missiles. The DIRCM system is manufactured by Northrop Grumman. Initial flight tests were carried out in July 2007, and final delivery will take place as an integrated part of Boeing s delivery of the new helicopters during 2008 and onwards. The illustration on the opposite page shows the initial mechanical integration of the CHASE pod on the CH-47D. It gives a good impression of the final pod solution. Full 360 deg spherical coverage 4 TERMA UPDATE. FEBRUARY 2010

5 CHASE CHASE in detail: The Chinook will carry two CHASE pods installed on each side of the helicopter. Each pod contains three missile warning sensors and one laser turret. The pods are mounted directly on the helicopter main frame to minimize dynamic in-flight impact, which could otherwise cause optical sensor distortion. The six-sensor solution provides a 360 deg spherical coverage against missile attack as shown on the sketch to the left. The collocation of the sensors and the DIRCM in the same pod ensures easy mechanical integration, which is of utmost importance to the overall performance of the system with respect to the level of false alarms and handover from one laser turret to the other. Installation of sensors elsewhere on the fuselage would have to deal with airframe twist, which on a CH-47 can be significant during extreme maneuvers an effect which causes misalignment between the sensors and the DIRCM system, which again results in distortion of overall performance and an increasing number of false alarms. From an overall view, operational, technical as well as economic, the CHASE solution provides the following advantages, similar to those of the AMASE solution: Minimum impact on aircraft modifications, and thus downtime for the upgrade Easy and cost-effective routes for future technical upgrades, such as active jammers Possibilities of sharing of CHASE units across the Chinook fleet rather than each helicopter being fully equipped. Illustration showing the installation of the CHASE Pod which hosts all of the missile warning sensors and laser-based Directional Infrared Countermeasures, DIRCM. To attain the required static and dynamic accuracy, the CHASE pods are mounted on both sides of the helicopter. The sensors and DIRCM system, together with the ACMDS system, will be controlled by the ALQ-213A EW Management System installed as an integrated part of the CH-47 suite and cockpit. TERMA UPDATE. FEBRUARY

6 User Group Concept Electronic Warfare Management Unit Overall EW Control & Integration Advanced Threat Display Threat Information, Systems Operation Tactical Data Equipment Data loading/unloading, recording, feeds threat display and 3D Audio Warning System Background In the early 1990 s, when Terma developed the Electronic Warfare Management System (EWMS) it was to support the Danish Air Force s F-16A/B Operational Capability Update aircraft. Now the system is known as AN/ALQ-213(V). Within the same time frame, the European Participating Air Forces (EPAF) (Belgium, Denmark, Norway and The Netherlands), were defining the contents of the F-16 Mid-Life Update program, an avionics modification of the F-16 Block 10/15 A/B aircraft. It included the development of a new dedicated F-16 Modular Mission Computer, color Multi-Function Displays, and the introduction Terma s EW Management System. Portugal later acquired F-16 Mid-Life Update aircraft and the five nations established the F-16 EWMS User Group. The U.S. Air National Guard/Air Force Reserve Command participates in the EWMS User Group in an observer s role. The F-16 MLU program operates with scheduled major block cycle updates, identified as M-tapes, conducted at 2-3 year intervals. The updates add new functional capabilities based on operational requirements and new technologies, including both hardware and software. The F-16 EWMS is continually undergoing modifications, and Terma plays a large role in the process. During the latest EWMS update, Terma s color Advanced Threat Display, 3D-audio, Active Noise Reduction, Embedded Training (high fidelity rangeless threat engagements and EW subsystem simulation), Electronic Combat Adaptive Processing (automated tactical and EW decision support) capability, and EW Mission Support Tool were introduced. Terma User Group Support Tasks The EWMS User Group conducts 2-3 meetings each year on an as-needed basis and focuses on the requirements for the coming block cycle upgrades. The participants typically include the EPG EW Program Managers/ Acquisition, EW specialists, Test pilots, EW officers, Training school instructors/pilots, Mission planners, EW mission programming experts, etc. Terma is contracted to provide Software Maintenance, Configuration Control, and Engineering Support for the F-16 EWMS and associated systems. Software Maintenance Terma is tasked to provide software maintenance and development, including correction of deficiencies and the implementation of new capabilities for the EWMS. The software maintenance covers tasks to work closely with Lockheed Martin in order to define any Modular Mission Computer core updates in order to support new EW capabilities. Terma has established an EW System Integration Lab covering the EPAF F-16 Mid-Life Update configuration. The System Integration Lab is used throughout all software development efforts as well as for formal testing, including integration with live EW subsystems. Configuration Control The configuration control includes the effort to maintain the commonality with the country-specific EW subsystem configurations (dispensers, radar warning receivers, jammers, missile warning systems, reconnaissance systems, etc.) as well as the associated Ground Support Equipment. Terma has delivered a EWMS System Test Equipment for LRU go/no-go testing to 3 of the 5 countries. Finally, Terma provides both 6 TERMA UPDATE. FEBRUARY 2010

7 EWMS User Group equipment and user documentation and is involved with the review of the official F-16 Technical Order manuals related to the EWMS, such as Job Guides, General Vehicle Manuals, and Fault Isolation Manuals. Engineering Assistance The Engineering Assistance tasks include on-call support, technical correspondence, and support of the EWMS User Group meetings. An important part of this effort is the preparation of the Software Change Requests and Engineering Change Proposals, which define the candidates for the M-tapes. The Engineering Assistance also includes on-site support during test and integrations efforts with the EPAF, such as Early Operational Assessment, Development and Operational Test and Evaluation, and Lockheed Martin Avionics System Integration Lab testing, etc. Furthermore, Terma maintains an EPAF User Group web site, which is used to share and distribute information between the participants. The EAGER Team Expanding the Support The European Participating Governments F-16 Air Forces, along with the Air National Guard/Air Force Reserve Command (ANG/AFRC) and the Warner Robins Air Logistics Center (WR-ALC), have also established a European Air National Guard EW Review team (EAGER team), which meets once per year in order to share EW experience and solutions across fighter, transport, and helicopter platforms. Terma is a permanent member of this group due to the commonality of the ALQ-213 EWMS across nations and platforms (F-16, A-10, C-130H/J, CH-47, AH-64, EH-101, among others) and industry is often invited to brief new developments of existing or new EW subsystems. A Mature and Proven Concept for Other Aircraft The EWMS User Group has proven to be a very effective tool to drive European Participating Governments F-16 commonality, as well as a cost-effective solution to share the development and documentation efforts and costs involved with the F-16 Mid-Life Updates. The User Group concept provides the users with a means to ensure a continued development of new capabilities for the EWMS and associated systems (O- and I-level) throughout the life-cycle of the F-16 aircraft. The User Group concept is a mature and proven cost-cutter and risk reducer. It is a concept that could be applied across other aircraft types and among other blocs of nations. TERMA UPDATE. FEBRUARY

8 EW COMPETENCE CENTER Terma Electronic Warfare Competence Support Center in the Netherlands Based on Terma Airborne Systems' more than 20 years of close relations and cooperation with the Royal Netherlands Air Force and the Dutch Aerospace Laboratory, NLR, Terma has decided to establish a European Electronic Warfare Competence Center in the Netherlands. Airborne electronic systems, such as electronic warfare equipment have a life span of many years, therefore requiring timely maintenance and upgrades to ensure reliable functionality and to meet evolving operational requirements. Terma s support concept is therefore to be as close as possible to key customers in order to reduce time and cost connected with maintenance and upgrades. The first step in implementing this concept was taken in 2003, when Terma established a maintenance support center in Warner Robins, Georgia to support the large number of Terma EW systems in service with the US Air Force. This facility has since grown into a separate company, Terma North America Inc. The Terma support facility in the Netherlands will be located at Logistics Center Woensdrecht in order to secure close coordination with the users and other maintenance facilities. The support center will be fully implemented in the summer of In the meantime, activities have been started up at the existing Terma BV facility in Leiden and at the NLR facilities in Amsterdam. In the longer term, the intention is that the Terma Woensdrecht Support Center will also serve the users of Terma systems in other European countries. Agreement with NLR Terma considers it a great asset and a privilege to have entered into a cooperation agreement with NLR, signed in November of This agreement gives Terma access to NLR s wide range of competencies within research, development, testing, validation, certification, and to NLR s facilities such as wind tunnels, simulators and research aircraft. This cooperation with NLR and with Logistics Center Woensdrecht enables Terma to offer to international customers complete turnkey solutions, which can be in the form of direct sales or through cooperation with Terma North America, where sales can be channeled through the US Foreign Military Sales system. 8 TERMA UPDATE. FEBRUARY 2010

9 PIBU Programmable Interference Blanker Unit for C-130J Block 7 Aircraft Terma has been selected by Lockheed Martin to provide 254 Programmable Interference Blanker Units, PIBUs, for C-130J aircraft to be delivered to nine countries. This contract award to Terma can be seen as a recognition of Terma s qualifications in this special area, where Terma by request had already developed a Programmable Interference Blanker Unit for the Danish C-130Js. The necessity for a PIBU stems from the numerous receivers and transmitters on board the airplane: radios, radars, jammers, and other electronic warfare systems, where interference and degraded performance would be a serious problem unless corrective action was taken. As an example, the PIBU will shut down the Radar Warning Receiver as long as jamming takes place. Since receivers are being blinded when blanking is in effect, it is essential that the duration of the blanking is minimized. The blanking period is typically in the range of a few microseconds. The programmable feature of the unit ensures that the PIBU can easily be reprogrammed in accordance with upgrades or changes in aircraft configuration. Furthermore, a late optimization of the blanking scheme is achieved, thereby reducing the risk and integration effort by allowing programmable correction of actually measurable interferences, thus avoiding costly updates of hardwired schemes. Although pricing is always a factor, the impression is that among the available suppliers, Terma was selected primarily because of the proven performance and the maturity of the Terma PIBU. The delivery has two phases. Nine trial kits will be delivered in 2009 and The remaining sets, up to the total of 254, will be delivered from 2012 onwards. As part of the agreement, a PIBU maintenance facility will be set up at Terma s site in Warner Robins, Georgia in order to keep the repair turnaround within 30 days. TERMA UPDATE. FEBRUARY

10 Chaff/Flare Digital Sequencer Control and Integration by AN/ALQ-213(V) years of Electronic Warfare at Terma by Ole Fogh On the 15th of September 1984, Terma delivered its first order of Electronic Warfare Equipment, 28 Digital Solid State Sequencers to the Royal Danish Air Force after what can only be described as an incredible success story, where a small group of dedicated people through their enthusiasm, technical skills, foresight and determination to achieve results laid the foundation, that brought the Royal Danish Air Force in the lead internationally in the area of Electronic Warfare and that resulted in an Electronic Warfare business area that is now Terma s largest. The following four dedicated individuals were the key people who created Terma s Electronic Warfare foundation. The driving force was without any doubt Peter Skorstensgaard, called STE. For 20 years he was the RDAF EW project officer. He was totally dedicated to providing the best possible protection of aircraft and crew against enemy air defense systems. He was always in the front developing new tactics seeking out and testing new equipment. He had a NATO wide reputation as Mr. EW, he was consulted by the British during the Falklands war on the best chaff/flare setting. For a long period he held the chairmanship in NATO s Working Group on EW, SG2. He stated the operational requirements for the sequencer, leaving no doubt as to exactly what he wanted, and he got it. 10 TERMA UPDATE. FEBRUARY 2010

11 25 YEARS OF EW Three-Dimensional Audio Cueing Missile Warning for Fast Jets 2009 Kai Poulsen had a way of making things possible. As the engineer responsible for EW in the Air Force, he had a unique understanding of operational requirements (a gift not entrusted with all engineers). He also had a gift for getting things moving. At this early stage he clearly saw that a joint Air Force/Industry program could lead to a success for both, and indeed it has. The Danish Air Force achieved international recognition as a lead EW nation plus considerable earnings in the form of royalties from joint development programs, and Terma has become a major player in the international EW market. Bjarke Larsen did the technical development of the Digital Sequencer. Some doubted that Denmark could handle such advanced technology. Even in the U.S. they only had a halfway solid state sequencer. But Bjarke was quite unimpressed. Seemingly without much effort he had a sequencer ready in record time. Moreover, with only minor adjustments, it worked to perfection the first time. For this achievement he received the highest award yet given by the RDAF, a well deserved cheque of DKK 33,000. Bjarke has worked for Terma since 1983, for many years as chief EW systems engineer. He is now Terma s Vice President, Helicopter Systems. As luck would have it, the Danish Defence Research Establishment, DDRE had a highly qualified EW specialist Jim Titley. Had it not been for Jim, development of the sequencer might never have taken place. It was Jim that through his meticulous and tireless analyses found out that the cause of malfunction lay in the sequencer. It should be added that Jim Titley is an internationally recognized EW scientist. For a number of years he was in lead of the analysis team at trials MACE and also for some years he was a most respected chairman of the NATO EW group, SG2. It only remains to be said, each of these four pioneers deserves the greatest admiration for having created a success that casts light equally on the Air Force and Industry, a success that has now lasted for 25 years and is still ongoing. TERMA UPDATE. FEBRUARY

12 TERMA IN BRIEF Financial Highlights USD million 2008/ / / / /05 Sales Profit for the year before tax Equity Capital, year-end Assets, total Order intake Order book, year-end Number of full-time employees Average for the year 1,183 1, ,014 1,034 We Provide Mission Customized Solutions Terma develops and markets high-tech solutions, systems, and products for civilian and military applications. Terma s high-tech solutions and products are developed and designed for use in extreme mission critical environments and situations, where human lives and valuable material assets are at stake. In Denmark, Terma facilities are located at Aarhus, Copenhagen, and Grenaa. Terma s international locations include Leiden, the Netherlands; Darmstadt near Frankfurt, Germany; Washington, DC, Warner Robins, GA, Fort Worth, TX, and Norfolk, VA, USA; and Singapore. Terma A/S was established in For years, Terma has worked closely with defense forces, public authorities, and international organizations around the world. Through these relationships, Terma has gained in-depth knowledge of and insight into our customers working environment and an equally deep understanding of their situations and needs. Terma is fully owned by the Thomas B. Thrige Foundation. Terma s Business Areas cover: Aerostructures for aircraft Airborne Systems, including self-protection systems for aircraft audio systems solutions reconnaissance systems for fighter aircraft Integrated Systems, including self-protection systems for naval vessels command and control systems for navy, army, and air force applications air traffic management systems Public Safety & Emergency radar surveillance systems Solutions, services, and products for space applications Production of electronics utilizing advanced manufacturing technologies. TERMA UPDATE. FEBRUARY 2010 Editor Kasper Rasmussen, [email protected] Terma A/S Hovmarken Lystrup Denmark T F Terma A/S Fabrikvej Grenaa Denmark T F Terma A/S Vasekær Herlev Denmark T F Terma North America Inc. Parkway Commons 601 A Russell Parkway Warner Robins, GA 31088, USA T +1 (478) F +1 (478) Terma North America Inc South Clark Street, Century Two, Suite 810, Arlington, VA 22202, USA T +1 (703) F +1 (703) idworks.dk 4616/02.10