Experience IT. Let us describe the new experience.

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1 SysAid IT 8.5 1

2 Experience IT SysAid 8.5 enriches and improves the overall ITSM (IT Service Management) experience, focusing on: End-User Satisfaction Let us describe the new experience. 2

3 End-User Portal SysAid Takes Another Leap Forward A facelift with optimization: End users will experience a new End-User Portal interface on their mobile devices 3

4 Mobile Apps Upgrade Easily Manage Service Requests From Your Mobile Significant upgrade to SysAid Mobile Apps for iphone, BlackBerry, Android, and Windows Phone 7, including: Enhanced UI Added key functionalities, such as viewing Messages, viewing, and even the ability to update end-user details 4

5 My Desktop Enable to Connect to Their Office Desktops My Desktop is the newest groundbreaking addition to the End-User Portal, to help the end user on the go Facilitates end users to access their computers from anywhere, using any HTML 5-supported device of their choice Completely secure, admins fully manage permissions with full audit capabilities 5

6 Asset Management Dashboard Simplify Control of Your Assets Asset Management Dashboard allows you to get a 360 bird's-eye view of your assets, providing easy analysis of the data surrounding your assets 6

7 Asset Availability Get the Whole Picture With Full Asset Tracking New Asset Management feature allows you to track your servers' uptime, providing you the ability to check the percentage of your assets' overall availability Includes a detailed record for every downtime encountered 7

8 MAC & Linux Agent Deployment Get Even More Accurate Asset Lists Expanded compatibility with automatic deployment of SysAid Agents to Mac and Linux 8

9 Monitoring Event Manager Improve Monitoring Capabilities With the New Event Manager New Event Manager feature, within the Monitoring module, allows you to better view and manage events in your IT environment A set of predefined common settings simplifies monitoring for network services and Windows processes 9

10 Updated Password Services Maximize the End-User Experience Newly implemented interactive logon architecture allows access to the Password Services wizard directly from the end user s Windows logon screen. 10

11 Low Normal Urgency High Very High Urgent Incident Management Priority Matrix Strengthen Your ITIL Experience Improve your workflow priorities by using the auto-generated Priority Matrix, which is based on your service requests impact and urgency Fully-compatible with ITIL best practices for Incident Management Impact Very high High Medium Low Very low Highest Very high High Normal Normal Very high High Normal Normal Low High Normal Normal Low Low Normal Normal Low Low Low Low Low Low Low Low 11

12 UI Enhancements Create More Simplified and Organized Interactions New UI enhancements throughout SysAid, e.g. redesigned SysAid IT Knowledge Base/FAQ that now uses the List and Form structure Control your views with the Hide/Show option for selected fields in SysAid IT lists 12

13 Extras Feel the 8.5 Changes Everywhere Built-in utility to collect SysAid Server logs in one click, in order to improve efficiency of your support calls to your account managers Improved support for multiple domain environments Improved Network Discovery And more 13

14 Summary 1 My Desktop 2 End-User Portal 3 Mobile Apps Upgrade 4 5 Incident Management Priority Matrix Asset Management Dashboard Asset Availability Monitoring Event Manager Password Services MAC & Linux Agent Deployment UI Enhancements Send Log Files to SysAid Support Multiple Domain Support Improved Network Discovery 14

15 Thank You Visit us at: 15

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