BUSINESS TAX RECEIPTS SUPERVISOR

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1 Occupational Code: 2192 Salary Range: 30A Status: Classified FLSA: Exempt Established: 5/00 Revised: 10/06 3/09 BUSINESS TAX RECEIPTS SUPERVISOR NATURE OF WORK: This is advanced professional accounting and code enforcement work of a managerial/ supervisory nature coordinating and directing all activities involving the establishment, enforcement, and enhancement of Business Tax Receipts (BTR) policies and procedures for the Department of Finance. Reports to a higher level administrator. Work involves responsibility for the management of the section in addition to the supervision and coordination of subordinates involved in establishing and processing all BTR activities. Duties for this position include supervising and monitoring the receipt and disposition of customer inquiries relating to computation of billings and calculation of fees, supervising subordinates performing data entry to establish and monitor BTR accounts, and supervising the acceptance and processing of payments derived form billing and collection against a variety of City services (i.e., BTR, Certificate of Use (CU). An employee in this classification is also responsible for assisting in planning, and evaluating the City s integrated financial management system and identifying areas of improvement regarding BTR activities. Work is predominantly intellectual and varied in character as opposed to routine mechanical, manual, mental or physical work, and involves the consistent exercise of discretion and judgment in its performance. Work assignments are received in general form indicating results desired and questions relating to major objectives and priority of work are discussed with the department head. Any major changes in policies and procedures are subject to the approval of the departmental head, who also reviews work through conferences, study of regular and special reports and general observation of the effectiveness with which assigned work is carried out. Supervision is exercised over subordinate staff. ESSENTIAL FUNCTIONS: (The examples of work listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment for the position. Examples of work performed are not to be used for allocation purposes.)

2 Supervises Revenue Coordinator, Revenue Inspectors, Collections Clerks, Customer Services Representatives I III, and other subordinate personnel involved in enforcing, processing and monitoring BTR and other related activities. Supervises subordinate personnel involved in data entry to establish new BTR accounts and make adjustments to existing accounts for customers NET Service Centers and Code Enforcement Departments. Supervises and monitors the receipt and distribution of customer inquiries relating to computation and interpretation of the BTR Code-- Chapter 31 of City Code for billings and calculation of fees; ensures that proper adjustments to accounts are made in accordance with established procedures. Supervises the acceptance and processing of payments derived from billing and collection against a variety of services (i.e., BTR, Certificate of Use, Supplemental Waste fees, Fire Rescue fees, Fire Safety Fees). Supervises inspectors making field inspections to ensure that customers are billed correctly and that the City Code related to BTR's and CU's are interpreted correctly. Develops and maintains a training program for staff. Supervises the activities of Revenue Inspectors involved in the collection of revenue for past due bills and returned checks. Interprets the City of Miami Code and resolves the more complex and difficult customer inquiries regarding occupational licenses. Supervises the issuances of Civil Violations along with the documentation required for said violation going before Special Master and/ or Code Enforcement Board. Attends said Special Master and Board meetings to defend City position/ decision(s). Attends City Commission meetings as required to provide information and/ or answer inquiries by City Commissioners. Works on the enactment of new and/ or revised legislation to present to City Commission regarding BTR. Keeps abreast of changes in State Statutes regarding BTR's to ensure City compliance with and incorporate or update City Code. Responsible for the logistics when establishment an Equity Study Board to review BTR fees. Explains the City s billing procedures and its fee structures to subordinate personnel, customers, coworkers and the general public.

3 Acts as a liaison with various City departments, NET Service Centers and other government agencies with regard to BTR. Supervises the preparation of correspondence in response to citizens inquiries. Supervises and/or assists in reviewing special license applications for approval; inputs and makes recommendations regarding business permits that require Finance approval by City ordinance (i.e., Sidewalk Café permits, Valet Parking/Off-Street permits). Supervises the review and approval of background checks from the Florida Department of Law Enforcement and other governmental agencies, when required. Collects data and compiles monthly and yearly activity reports. Plans for both, short-term and long-term objectives for the section. Monitors County and State Laws related to BTR s to ensure City compliance. Establishes Section "performance measures" and monitors established "benchmarks." Attends/participates in City information seminars on Radio and/or TV. Plans and conducts informational seminars/workshops for public as requested or as deemed necessary. Performs on site inspections as required for "quality assurance" purposes. Participates in special projects as assigned. Supervises the mailing of special applications and stickers for occupational license yearly renewals. Supervises and/or assists with the training of new employees on policies and procedures. Performs other related work as required. DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS: (The knowledge, abilities and skills identified in this class specification represent those needed to perform the duties of the class. Additional knowledge, abilities and skills may be applicable for individual positions in the employing departments.) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Thorough knowledge of accounting theory; principles and practices; and of their application to a wide variety of accounting transactions and problems.

4 Thorough knowledge of the principles and practices of modern office management, administrative principles and their application. Considerable knowledge of municipal accounting principles and procedures as applied to a complex municipal accounting system involving a large number of transactions. Considerable knowledge of applicable laws, regulations, procedures and processes governing the receipt, custody and expenditure of the moneys of the City government. Considerable knowledge of Civil Service Rules and collective bargaining agreements and their application. Considerable knowledge of general record keeping and billing practices, policies and procedures. Considerable knowledge of BTR practices and procedures as outlined if State Statutes. Ability to plan, organize and supervise the work of a large group of professional, sub-professional and clerical accounting personnel in a manner conducive to full performance and high morale. Ability to make decisions and/or recommendations to superiors based on interpretation of the City of Miami Code, City ordinances and State Statutes relating to occupational licenses. Ability to prepare meaningful and informative special and regular financial and statistical reports. Ability to communicate effectively, both orally and in writing. Ability to conduct "public speaking" in large setting. Ability to make arithmetic computations accurately and rapidly. Ability to establish and maintain effective working relationships with subordinates, fellow employees, government officials and the general public. REQUIREMENTS: Bachelor s degree in Public or Business Administration, Finance, Accounting, Management or related field from an accredited college or university, and thorough (4 7 years) experience in a customer service environment in the area of customer accounts and billings, including some (6 months 2 years) supervisory experience. OR

5 Equivalent combination of training and experience beyond a Bachelors degree in an aforementioned or related field. TOOLS AND EQUIPMENT: Telephone, personal computer, calculator, copier, fax machine, and other related office equipment. WORK ENVIRONMENT: (The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Work is performed in a temperature controlled modern office setting, mostly from a seated position at a workstation. The noise level in the work environment is usually low.