1 Welcome to Trieste
3 INTRODUCTION The Aim of the Guide This guide aims to be an easy tool for those who arrive in Trieste and do not know how to get oriented in the city. When a foreigner comes to an unknown place, he has some essential needs: to find a place to eat and sleep; to know how to use public transportation, where to find a doctor; to obtain the permesso di soggiorno (residence permit); to know the red tape in order to be able to study/work. We are not claiming that this guide is exhaustive, but just that it lends a hand so as to make the first period in Trieste easier for new comers. As students from several different countries, we know from our own experience how precious it is to receive some useful information to feel part of a new reality. We have chosen to translate this guide into English, French, Serbian, Classical Arabic, Albanian, Romanian, Chinese (Mandarin), Russian and Turkish to help immigrants overcome the language barrier. By writing this guide, we also wish to keep alive the hope that the reality of each ethnic group in Trieste will be better known by the others, that each one s language will become the language of the others, making the dream of a local writer come true:
4 Dialogherò con il tuo vento della strada fin qui percorsa delle parole adagiate nelle doline cresciute agli sguardi fieri della mia fanciulla per incontrarti a Tomaj. Quel giorno, Srečko, dentro un momento di Bora, la tua lingua diventerà anche la mia. Coexistence among people is established through actions. Our work may seen unimportant, but it is practical. Authors Some volunteers of the Mondo 2000 Association and some students of the United World College of the Adriatic have been able to write this guidebook thanks to many people who have been working with immigrants in Trieste for a long time, or who are immigrants themselves. We would like to thank all those who dedicated their time and energies for this guidebook. In particular the members of the Management Committee who helped us in gathering all the necessary information and in particular Eva Sicurella of CARITAS, Lorenzo Dugulin and Sofia Quintero of CACIT, Eliana Camacho of Solidarietà Trieste, Osama Khalaila, Gianfranco Schiavone of 1. G. DEPANGHER, Con l altra parte di me, Forlì, 1987, p. 11.
5 ICS, Denis Lena of the Centro Servizi per Cittadini Immigrati Extracomunitari, Claudio Caramia of the WCRP, Alessandro Colautti of the Friuli Venezia Giulia Region Permanent Service for Immigrants and Ahmed Elmi Faghi of the Italian-Somali Cultural Association SAGAL. We would also like to thank all the representatives of the associations, organisations, communities and agencies who offered their time for the interviews carried out by the students of the United World College. Bibliographical note: The information used to write this guide was obtained through interviews with representatives of associations, agencies, and communities or from both digital and paper-based sources, supplied by the associations themselves. Since this guide refers to a reality which is constantly changing, we apologise in advance for any inaccuracies.
6 Where are you?
7 Welcome to Trieste!! You have come to Trieste for different reasons: to work, to study, to meet your loved ones You have decided to stay for a while, or to move here to start a new period in your life. You are in North-Eastern Italy, on the border with Austria and Slovenia. Coming here, you immediately noticed the sea (the Adriatic), companion of the city, and the highlands (the Carso) which embrace it. In winter, you will become acquainted with the Bora, the cold wind which blows from the North-East. In the summer, the sea and the coastline will strike you with their beauty. The main square of the city, looking towards the sea, becomes in a way the symbol of Trieste: open and enclosed at the same time. The origins of Trieste go back to pre-roman times. The historical heart of the city revolves around the summit of the Colle di San Giusto (San Giusto s hill), towered over by the Castle and the Cathedral. Trieste became a modern city with the rise of the Hapsburg Empire, at that time the hub of commerce and culture. The city has traditionally been a meeting point for many different people, coming from both far and near. In the city, in fact, you can see buildings from different periods and churches belonging to various creeds, as an indication of peaceful most of the times at least- coexistence. After the troubled post Second World War period, Trieste has today become the capital of the Friuli Venezia Giulia region. It hosts a university and an internationally renowned science centre.
8 It is linked via land and sea with Eastern and Western Europe. Its airport, located less than an hour from the city centre, is easily reached. Walking around the town, you might meet people who speak your language. Nowadays, about legal foreigners reside here and their number is still growing. At times, Trieste seems to turn its back on its Middle-European past, and to turn rather towards the future as a city of science, technology and culture. Welcome!
9 Who can help you? FOR WHO? Page CENTRO SERVIZI PER CITTADINI IMMI- GRATI EXTRACOMUNITARI - Service Desk for Immigrants from outside the EU 35 Residence permit Health problems Reception Centres / Housing CONSOLATI - Consulates 61 ICS - Italian Consortium of Solidarity 54 ASSOCIAZIONE DEI SENEGALESI PROV. TS - Association of the Senegalese of the Trieste Province AMBULATORIO PER STRANIERI - Medical Office for Foreigners 26 CARITAS 29 CENTRO SERVIZI PER CITTADINI IMMI- GRATI EXTRACOMUNITARI - Service Desk for Immigrants from outside the EU COMUNITÀ DI SAN MARTINO AL CAMPO San Martino al Campo Community 42 Food and accommodation CARITAS 29 COMUNITÀ CATTOLICHE - Charitable Services of the Catholic Communities 36
10 Employment University Studying Italian Cultural mediators ACLI - Christian Association of Italian Workers 17 ASSOCIAZIONE ALEF - Emigrant workers association of Friuli Venezia Giulia 24 SINDACATI - Trade Unions 60 SPORTELLO IMMIGRAZIONE CNA - CNA Immigration Desk 36 E.R.DI.S.U. - Trieste University Student s Union 49 ASSOCIAZIONE ADDIWAN - Italian-Arab Cultural Association 19 IAL 52 CORSI C.T.A. EdA - Training Courses for Adults 72 CENTRO DELLE CULTURE - Centre of Cultures 33 ASSOCIAZIONE SAGAL - Italian-Somali Cultural Association 55 INTERETHNOS 53 CACIT - Immigrant Associations and Communities Coordination Centre 28 ICS - Italian Consortium of Solidarity 54
11 Prayer Sports and leisure CENTRO BUDDHISTA TIBETANO - Tibetan Buddhist Centre 56 CENTRO CULTURALE ISLAMICO - Islamic Cultural Centre 32 CHIESA GRECO-ORTODOSSA - Greek Orthodox Community 45 CHIESA SERBO-ORTODOSSA - Serbian-Orthodox Community 47 CHIESA RUMENO-ORTODOSSA - Rumanian Orthodox Community 46 COMUNITÀ CATTOLICHE - Catholic Communities 36 COMUNITÀ DI S. EGIDIO - Sant Egidio Community 43 COMUNITÀ EBRAICA - Jewish Community 44 ASSOCIAZIONE A.I.A. - Italian-American Association 23 ASSOCIAZIONE A.S.C.A.T. - Association of Cameroon students of the University of Trieste ALLIANCE FRANÇAISE 25 CACIT - Immigrant Associations and Communities Coordination Centre GOETHE ZENTRUM 51 Keep in mind! The people working in the institutions mentioned above will help you also if you do not speak Italian.
12 How to get there? Train station - Stazione ferroviaria Trieste centrale P.le Martiri per la Libertà d Italia, 8. Train-lines for Udine, Venezia; Gorizia, Nova Gorica (SLO) You can get to the station by taking one of the following buses: 1, 8, 17/, 19, 20, 21, 22, 23, 24, 30, 39, 51. The timetable is available at the information office which is located inside the train station or on the website Bus station - Autostazione Silos via Flavio Gioia, 2 Extra-urban lines (Monfalcone, Udine) and international lines (Koper, Isola, Pirano, Buie, Cittanova, Rijeka, Zara, Sebenico, Spalato, Medjugorje). To get to the bus station you can take one of the following buses: 1, 8, 17/, 19, 20, 21, 22, 23, 24, 30, 39, 51 The timetable is available at the information office which is located inside the train station or on the website Trieste Airport - F.V.G. Ronchi dei Legionari Domestic and international flights The airport is connected with the city centre by bus n 51, which you can take at the bus station. For the timetable of flights and more information you can search the site 10
13 Keep in mind! You can buy tickets for the train at ticket offices inside the station; you have to validate them before you get on the train. You have to buy the bus tickets before departure either at the bus station or in other places like tobacconists or newspaper agents. There are bus tickets which are only valid for a particular line, for one hour, for one day. Also 2 week, monthly and yearly subscriptions are available. Centre for non-eu citizen Immigrants Via del Sale, 4/A Easily reachable on foot from the city centre or by one of the following busses: 8, 9, 10, 30, 24 Medical Office for Foreigners Via Nordio, 15 Easily reachable on foot from Viale XX Settembre Police Headquarters - Foreign Office Via Tor Bandena, 6 - third floor (opposite the Roman theatre) Working hours: from Monday to Friday , Saturday (closed on Wednesday) Ask at the ground floor for information, queuing tickets and for the withdrawal of already-processed residence permits. Easily reachable from the city centre on foot or by one of the following buses: 17, 18, 23, 25,
14 Keep in mind! For all non-eu citizens, the temporary visa is only valid for one week: you have to apply for your residence permit ( permesso di soggiorno ) as soon as you arrive! Hospitals Cattinara hospital Strada per Fiume, 447 To get there you need to take one of the following buses: 22, 25, 26 (only on holidays), 39/ (after 9 pm), 48, 49 Children s hospital Burlo Garofolo Via dell Istria, 65/1 To get there you need to take one of the following buses: 10, 19, 20, 21, 23, 48 Hospital Maggiore Piazza dell Ospitale, 1 To get there you need to take one of the following buses: 5, 11, 22, 23, 26, 37, 40 University of Trieste and Students House Piazzale Europa To get there you need to take one of the following buses: 3, 4, 17, 17 12
15 Foreigners in Trieste Source: Office of vital statistics, 31/12/2005 Compiled by the Statistics Office, province of Trieste EUROPEAN UNION CITIZENSHIP M F TOT AUSTRIA BELGIUM BULGARIA CZECH REPUBLIC DENMARK ESTONIA LATVIA LITHUANIA FINLAND FRANCE GERMANY GREECE GREAT BRITAIN HUNGARY IRELAND LUXEMBOURG MALTA NETHERLANDS POLAND PORTUGAL ROMANIA SLOVAKIA SLOVENIA SPAIN SWEDEN OTHER EUROPEAN COUNTRIES ALBANIA BOSNIA-HERZEGOVINA CROATIA YUGOSLAVIA
16 MACEDONIA MOLDAVIA NORWAY RUSSIA SAN MARINO SWITZERLAND TURKEY UKRAINE AFRICA ALGERIA ANGOLA BENIN CAMEROON CHAD DEMOCRATIC REPUBLIC OF CONGO (ZAIRE) IVORY COAST EGYPT ERITREA ETHIOPIA GUINEA BISSAU KENYA LIBERIA LIBYA MADAGASCAR MALAWI MOROCCO MAURITANIA MAURITIUS MOZAMBIQUE NIGERIA RWANDA SEICELLES SENEGAL SOMALIA SOUTH AFRICA
17 SUDAN TANZANIA TOGO TUNISIA UGANDA AMERICA ARGENTINA BELIZE BOLIVIA BRAZIL CANADA CHILE COLUMBIA COSTA RICA CUBA DOMINICAN REPUBLIC ECUADOR EL SALVADOR JAMAICA MEXICO PANAMA PARAGUAY PERU UNITED STATES OF AMERICA URUGUAY VENEZUELA ASIA AFGHANISTAN ARMENIA BANGLADESH CHINA, POPULAR REP PHILIPPINES GEORGIA JAPAN JORDAN INDIA INDONESIA
18 IRAN IRAQ ISRAEL LEBANON MALAYSIA MONGOLIA MYANMAR NEPAL PAKISTAN PALESTINE SYRIA SRI LANKA TAIWAN THAILAND UZBEKISTAN VIETNAM OCEANIA AUSTRALIA NEW ZEALAND OTHER NON-DEFINED TERRITORY TOTAL: TOT.MINORS m 839 f TOT. ALL m f
19 Can I help you? ACLI - Christian Association of Italian Workers Address: via San Francesco, 4/1 Phone: Fax: Web: Working hours: Monday to Friday Monday to Tuesday WHAT IT IS: A Christian association which promotes the values of work, democracy, justice, coexistence and co-operation among different cultures. It is also a socio-educational movement which aims to support individuals and families through social action, training and services. WHAT IT DOES: Social assistance and protection, sanitary and fiscal assistance with the ACLI patronage and the CAF ACLI Vocational counselling and training through the Enaip (national agency for vocational education) Organisation of various social activities: sport (Unione Sportiva ACLI), environmental (ACLI Anni Verdi), touristic (CTA), cultural (Unasp), protection of women (Coordinamento Donne) and in favour of consumers (Lega Consumatori) Co-operation with other associations and local agencies in the field of immigration (see Centre for non-eu citizen immigrants) 17
20 Acli - Pronto Casa Address: via San Francesco, 4/1 Phone: Fax: Web: . Working hours: Monday Thursday WHAT IT IS: Together with the Region, it assists foreigners in search of a house. Acli - Pronto Lavoro Address: via San Francesco, 4/1 Phone: Fax: Web: . Working hours: Monday and Friday Thursday WHAT IT IS: It is a help desk for people who are looking for a job 18
21 Acli colf - Sportello Donne Italiane e immigrate Address: via San Francesco, 4/1 Phone: Fax: Web: . Working hours: Tuesday , Wednesday (only by appointment) and ADDIWAN - Italian-Arab Volunteering Cultural Association Address: via Polesini, 1/1 Telephone: Fax: Web: WHAT IT IS: It is an Italian-Arab Volunteering Cultural Association working in Friuli - Venezia Giulia, whose aims are the promotion and protection of socio-cultural integration of immigrants through the discovery of their culture. Its aim is multicultural dialogue between ethnic and religious communities. The name addiwan, means a place to meet in spoken Arabic. 19
22 WHAT IT DOES: Promotion of a real culture of development, cooperation and peace in secondary schools Organisation of cultural activities aimed at maintaining a bond with cultural and traditional roots through Arabic language courses, debates, conferences, parties and shows Initiative for the support and protection of foreign students Collaboration with other agencies and associations in order to promote integration Stella Polare North Star Address: Androna degli Orti 4 Telephone: Toll free hotline: Website: Working hours: Monday - Friday WHAT IT IS: An organization founded in 1983 by the non-profit Committee for the Civil Rights of Prostitutes in partnership with the local health boards of Trieste. Stella Polare is a social protection project founded to promote the civil rights of prostitutes and to give support to women who wish to escape from severe slavery conditions and sexual exploitation. Its team is composed of a coordinator, educators, psychologists and cultural mediators. Stella Polare, through a mobile unit, contacts the women on the streets and offers to help them providing: information on 20
23 disease prevention with cultural mediators, general information on social health services where foreigners without paper can apply, basic information on the Italian law, assistence and accompaniment to local health and social services, assisted repatriation upon woman s request in collaboration with foreign associations present in her country of origin. Stella Polare works in a network with similar organizations in North-East Italy to hold a social protection program for women who want to abandon prostitution. The program provides for the legalization, housing, education, professional training, and job placement of the women as well as for a counseling program which helps them move on in their lives. For women who do not want to abandon prostitution, Stella Polare encourages self-determination. Stella Polare provides free health examinations and promotes the use of contraceptives and condoms to prevent unwanted pregnancies and the spread of sexually transmitted diseases including AIDS. Stella Polare also works with victims of trafficking in prisons with a project called Fuori dalle mura. WHAT IT DOES: Provide shelters to victims of trafficking who wish to abandon prostitution and enter a social protection program Teach and encourage health and safety procedures to prevent unwanted pregnancies and sexually transmitted diseases such as AIDS through the use of condoms and contraception Work with victims of trafficking in prisons Run a toll-free help line against mistreatment and exploitation; the number is:
24 Encourage self-determination in those sex workers who do not want to abandon their job on the street Fight against social discrimination of immigrants and sex workers AnDanDes Cultural Association - AnDanDes Associazione Culturale Address: Giardino di Via San Michele Office address: Via San Sebastiano 2 Telephone: Garden working hours: sunset Andandes working hours: Wednesday WHAT IT IS: An association founded in 1999 by a group of local families in order to make a safe place for their children to play. AnDanDes takes care of the San Michele garden and has opened a kitchen there. Someone is always present at the kitchen, so children can come and play at any time. The association of parents provides mutual support: any child or parent who needs help with anything can always find it from AnDanDes. WHAT IT DOES: Supervision of children after school and during the summer Organization of activities and workshops for children - cooking, art, science, etc. Organization of theatre shows and concerts Hosting of birthday parties for children that go there Support for parents who are trying to integrate into society, find jobs, etc. 22
25 Care for the San Michele garden A.I.A. - Italian-American Association Address: via Roma, 15 Phone: Fax: Web: WHAT IT IS: It is an association, present in Trieste since 1961, which promotes and maintains the relations between the United States and the Friuli Venezia Giulia region. It organizes activities and events which reflect American culture. The subscribers can consult, during the opening times or at home, a great number of books, magazines and video tapes in English from the library. WHAT IT DOES: Intensive / Annual English classes Projection of American movies (original version) at Excelsior Cinema, via Muratti 2 Screening of movies for schools Organisation of exhibitions Organisation of events on American culture and society 23
26 ALEF - Emigrant workers association of Friuli Venezia Giulia Address: Via Pondares, 8 Phone: Fax: Working hours: Monday / Tuesday Wednesday / Thursday Friday / WHAT IT IS: It is an association, created in 1968, which supports and unites immigrants and their descendants from Friuli Venezia Giulia, who are resident in Italy or abroad. Since 1990, it has also been helping and supporting immigrants who live in Friuli Venezia Giulia. It is represented in the regional Council for Immigration. WHAT IT DOES: Publication of the periodical Nuova Emigrazione Publication and diffusion of textbooks, research, essays and videos on topics related to emigration and immigration. Projects to support the integration of immigrants and their families (e.g. the regional network of information desks which is managed in collaboration with public institutions and syndicates) Informing the public about immigration, racism, xenophobia, intercultural relations, safe working conditions, rights and duties of the immigrant citizens and the status of immigrant women. 24
27 Alliance Française Address: Piazza S. Antonio Nuovo, 2 Phone number: Fax: Web: WHAT IT IS: Affiliated to the Alliance Française Paris and the French embassy in Italy, this association aims to spread French language and culture. It is a pleasant place for cultural exchange where you can find books, newspapers and movies in French. It also offers courses of French at different levels. WHAT IT DOES: Examination centre for CFP, DELF scolaire, DELF-DALF Translation service Refresher courses for teachers of French language in Italian schools Library (with more than 10,000 books) Screening of movies (from October to June) Courses of French cuisine for children and teenagers Organisation of cultural events 25
28 Medical Office for Foreigners - Ambulatorio per Stranieri Azienda per i Servizi Sanitari N.1 Triestina Address: via Stuparich, 1 Phone: Web: Working hours: Monday, Wednesday and Friday WHAT IT IS: It is a medical office, present in the city since 1999, for foreigners who need medical treatment and do not know where to go. WHAT IT DOES: Doctors and nurses, with the aid of a cultural mediator, offer medical treatment for free, respecting anonymity. Offers medical treatment even without the permesso di soggiorno (residence permit) Keep in Mind! In case of emergency, you can: Go to the Pronto Soccorso (ER) of a hospital (even without a residence permit - permesso di soggiorno - you will be taken care of, but local authorities will be informed of your presence). Dial 118 to call for an ambulance (the service is free of charge) 26
29 A.S.C.A.T. - Association of Cameroon students of the University of Trieste Web: (of the president): WHAT IT IS: It is a cultural non-profit association of university students. Its aims are: promotion of the culture of Cameroon; integration of students from Cameroon into the university and social environment of Trieste; solidarity and cultural exchange between the members. WHAT IT DOES: Promotion of the culture of Cameroon through meetings, conferences, debates Organising cultural activities (dancing, singing, fashion shows, drama, food tasting) Organising sport events (e.g. football tournament) Association of the Senegalese of the Trieste Province - Associazione dei Senegalesi della provincia di Trieste Address: via Baiamonti, 27 Telephone (of Mr Bara): WHAT IT IS: It is an association open to anyone (not only Senegalese people) who has some bonds with Senegalese culture. It works especially with immigration issues. 27
30 WHAT IT DOES: Raising awareness about and promotion of Senegalese culture (e.g. the cuisine) Providing information and help concerning residence permits, houses, jobs, family reunifications Organising conferences about Africa CACIT - Immigrant Associations and Communities Coordination Centre Address: via San Francisco 11 Telephone/fax: WHAT IT IS: It is a group created in 2001 by different associations and immigrant communities present in the province of Trieste. It helps to improve the relations between immigrants and local citizens for a better integration. WHAT IT DOES: Activities to raise cultural and political awareness on the reality of immigrants. Conversation with local institutions about the reality and the problems of immigrants Publications on the theme of immigration Organization of recreational and sport activities between different immigrant communities of Trieste. 28
31 Caritas Diocesana Address: via di Cavana, 15 Telephone: /482 Web: WHAT IT IS: It is a pastoral organisation belonging to the Catholic Church. It promotes and coordinates several assistance and charity initiatives in the Dioceses of Trieste. It has many centres for different purposes in different locations: Listening and guidance centre Address: via di Cavana, 15 Telephone: Fax: Working hours: Monday, Tuesday, Wednesday, Friday Saturday
32 Information and guidance service at the borders for refugees and asylum seekers following an agreement with the Local Government Agency (Prefecture of Trieste) Address: Via di Cavana, 15 Telephone: Fax: Working hours: Monday, Tuesday, Thursday, Friday Wednesday, Saturday Refectory Giorgia Monti Meal distribution (lunch and supper) following an agreement with the Municipality of Trieste Address: via F. Venezian, 23/A Telephone: Fax: Working hours: every day and Shower and laundry service Address: via di Chiadino, 2 Telephone: / 482 Fax: Working hours: Monday, Wednesday , Friday
33 Shower service at Teresiano Address: via dell Istria 71 Telephone: Fax: Working hours: Tuesday, Thursday Reception Centre - Casa di Accoglienza A. Berlan Reception centre for asylum seekers and immigrants following an agreement with the Municipality of Trieste. Address: v. S. Lazzaro, 14 Telephone: Working hours: 24 hours a day (24/7) Reception Centre - Casa di Accoglienza Teresiano Reception centre for people who have problems to find a house, following an agreement with the Municipality of Trieste. Address: via dell Istria, 71 Telephone: Fax: Working hours: 24 hours a day (24/7) 31
34 Reception Centre - Casa di accoglienza La Madre Reception centre of mothers with children. Address: v. Navali, 25 Telephone: Fax: Working hours: 24 hours a day (24/7) Reception Centre - Casa di accoglienza Betania Address: v. Chiadino, 2 Telephone: Fax: Working hours: 24 hours a day (24/7) Islamic Cultural Centre of Trieste and of the Venezia Giulia - Centro Culturale Islamico di Trieste e della Venezia Giulia Address: Via Pascoli, 45 Telephone: Fax: Web: Community prayer: Friday
35 WHAT IT IS: It is a non-profit organisation. The Islamic Cultural Centre has existed in Trieste since 1982, but the presence of Islamic people in Trieste dates back to the first half of the XIX century, as the Ottoman Islamic cemetery which is still used, proves. WHAT IT DOES: Support to the Muslims living in Trieste Organise celebrations for the main festivities of the Islamic year Dialogue with the representative of other beliefs Spread the knowledge of Islam, through lectures in state schools, conferences, musical performances, seminars Lend selected books, collected in a multi-lingual library Centre of Cultures - Centro delle Culture Address: via dell Industria, 20/A Telephone: Web: WHAT IT IS: It is an organization, born from the Human Movement in Argentina at the end of the 60s and now spread in 100 countries. Their ideal is to overcome violence in a world wide context, in our social, family and personal life. The group is self-financing, in order to guarantee its total independence. 33
36 WHAT IT DOES: Publication of the multi - ethnic and multilingual periodi cal Freaks, meeting point for communities and cultures at Trieste. Free distribution Free Italian courses for foreigners: the courses take place from October until June, at different levels Basic journalism courses: possibility of learning the theory and of practising journalism. Seminaries and meetings: about non-violence in daily life, about dialogue and mutual awareness between different cultures. Film screening Café La Paz : traditional Sunday meeting with coffee and discussion on given themes Festival delle Diversità : a great event, organised in co-operation with associations and groups which coexist in Trieste. It is about playing, having fun, learning to know each other, reflection over various aspects of diversity and its richness. A moment of discovery of other people and of oneself among unknown music, flavours and perfumes. Non-violence is a lifelong choice, it is to learn how to overcome violence within oneself and with others (HUMANIST MOVEMENT). 34
37 Service Desk for Immigrants from outside the EU Centro Servizi per Cittadini Immigrati Extracomunitari Address: via del Sale 4/A Telephone: Fax: Working hours: Monday Tuesday, Thursday, Friday WHAT IT IS: The Service Desk for Immigrants coming from outside the EU started in 1991 to face the first immigration emergencies in Trieste. The aim of this Centre is to offer guidance to non EU immigrants who live or arrive in Trieste. ACLI and CARI- TAS work together for this Desk, financed by the Municipality of Trieste. WHAT IT DOES: Help in the preparation of documents Information on basic needs (food, housing clothes) Help to obtaining residence permit and visas, family re unions, Italian citizenship Legal guidance on the new immigration laws Spoken languages: Italian French English Spanish Serbian Croatian 35