Genesee County Program Budget And Department Review. Information Technology

Transcription

1 Genesee County 2013 Program Budget And Department Review Information Technology Director: Stephen R. Zimmer Date: December 11, 2012

2 Contents Executive Summary Adopted Budget... 3 Service Changes... 4 Information Technology Goals and Objectives... 4 Customer Service... 5 Summary... 5 Department Charter Adopted Program Budget, Goals and Initiatives... 7 Program Budget Operating Cost Summary... 7 Operating Accounts - % of Total Budget... 8 Cost Drivers - $ Amount Compared to 2012 Budget... 8 County-Wide Shared Services / IT Controlled Costs Comparison... 9 Program Budget Operating Cost Detail Program Budget Comparison to Other NYS Counties Goals and Initiatives Department Support Infrastructure Compliance, Security and Disaster Recovery and Beyond Challenges Program Budget, Goals and Initiatives Review Program Budget Department Support Infrastructure New Services IT Services Summary Equipment and Device Support Administrative / Customer Service Applications / Systems Development / Database Management Infrastructure / Telecommunications and Data Network / Operations / Help Desk Project Management / Business Continuity / Compliance / Security / Outsourcing IT Projects Master Plan

3 Executive Summary Genesee County s Information Technology Department is responsible for providing county government departments with the tools that enable them to be effective and efficient as they provide a variety of services to county residents, business owners and visitors. As such, IT is chartered to provide a reliable data and voice network, an application framework that meets the business requirements of the county departments, a well maintained and stable infrastructure, a security program that protects the county s assets and a business continuity plan that provides for the timely recovery of critical applications Adopted Budget For 2013, the Genesee County Legislature approved an Information Technology budget that includes a $56,871 / 5.5% increase over the 2013 Budget. The total adopted budget is $1,088,216. This increase supports the continued need for expert technical consulting services ($11,325), vendor hardware and software maintenance increases for network infrastructure ($13,564), assuming responsibility for Nursing Home Nurse- Call System ($4,700), a new EMS Fire Safety application ($6,500), a service contract for the computer room air-conditioner ($1,700), GIS and ESRI staff training ($8,125), equipment repair ($2,500) and specialized supplies ($5,000). The additional funding allows Information Technology to continue providing services to County departments as the number of services continues to grow. The 2013 Program Budget includes: $560,839 - $30,321 increase for Salary & Benefits o $16,246 - Personnel Services o $14,075 - Benefits $560,839 $26,551 increase for Telephony Services, Hardware Maintenance, Hardware Repair, Personnel Training, Contractual Services and Specialized Supplies. o ($8,277) overall decrease for Telephony services as the County moved from Verizon T1 circuits to WI-FI radio connectivity between building not connected by County owned fiber. The T1 circuit savings off-set increases to Cell Phone s ($1,115), Long Distance calls ($2,440) o $11,325 increase for consulting services to support staff augmentation for the network, server and storage infrastructure. This provides high level consulting and break/fix support that I.T. staffs are not trained or qualified to do. o $8,125 increase for Personnel Training primarily for GIS education. With the cancellation of the Bergmann contract in 2012 I.T. are responsible for the day-to-day support of this application and they cannot be expected to provide quality support with training specific to the version of software installed o $5,000 increase for Specialized Supplies. There was a significant increase in the demand for items under $1,000 during 2012 from departments and 3

4 this line item was increased based on the projections for this year. This line item covers printers, network hubs, phone cords etc. o $4,269 increase for PBX maintenance to support the Nursing Home Nurse-Call system. o $3,608 increase in hardware and software maintenance to support the addition of the maintenance contracts for the Liebert Cooling System at Bldg II ($1,750), network equipment maintenance ($9,172), an EMS Fire Safety application maintenance ($6,500) and Pictometry POL Hosting ($1,500). o $2,500 increase in equipment repair, again based on 2012 actuals. Aging equipment breaks and there were several unexpected repairs this year due to power outages, something I.T. cannot control. Service Changes Continue to add more functionality to the County Intranet (budget information, online phone directory, community events calendar, monthly billing, benefits summary). Increased voice and data network resiliency by replacing outdated and unsupported network switches. Continued support for the Board of Elections applications. Coordinate and attend vendor training. Staff support / monitor for each election. Implement NetMotion for the Sheriff, City of Batavia and LeRoy road patrol. Software provides enhanced connectivity to critical Public Safety application. Deployed ipad s for several departments began supporting BYOD for staff and elected officials. Fall 2012 begin the roll-out of the Virtual Desktop project replacing traditional PC s with a low-wattage zero client device. This project will reduce the cost of replacing PC s and lower power consumption. Fall 2012 play an active role in the ADP Time and Attendance application for the Nursing Home. I.T. will host the application at Bldg II on existing equipment and provide ongoing application support. Information Technology Goals and Objectives Continue to provide support for applications, voice and data networks, server and storage infrastructure and the County web-site at minimal costs to the County. Where possible contain or reduce operating expenses by renegotiating software and hardware contracts. Use selective outsourcing as a means to provide better service and contain personnel costs. For example, use outside services to perform periodic maintenance on telephony equipment (PRI s, BCM s) and the core CISCO voice and data network equipment instead of employing at least one FTE to perform these duties. Maintain license compliance and keep desktop software current and consistent using open-source software where applicable. 4

5 Continue to share a financial clerk position with the Youth Bureau, reducing administrative costs for both departments. Customer Service Feedback from departments is positive indicating IT continues to improve their focus on customer service. Summary Information Technology is aware of the budget constraints the County is forced to deal with, understands the requested 5.5% increase is not in-line with the County Mangers Budget objectives and greatly appreciates the County Legislature s support approving the increase for This budget increase positions Information Technology to continue providing the services requested by departments and maintain the availability and reliability of critical infrastructure components. The adopted budget supports core services but does fall short of providing the financial resources needed to fund several key contracts. Below is a list of un-funded service contracts. If major issues occur with the County Fiber infrastructure or the primary Internet connection, an emergency funding source may be required to fund the repair. Additionally there are no consulting support contracts for GIS or server and storage infrastructure. Adding these contracts would increase the budget $113,650 annually: $10,000 Fiber Plant Emergency Response Contract $13,500 Annual Fiber Plant Inspection $22,000 Redundant Internet Connection $33,150 GIS Consulting Support $35,000 Server and Storage Support Contracts This budget does not include any contingency funds for unexpected repairs to environmental equipment at County Bldg I, Bldg II or DSS/MH, the fiber plant or WI-MAX radio infrastructure. 5

6 Director Information Technology Applications / Systems Development, Business Analysis & Web Content Mgt Infrastructure, Network, Telecommunications, Operations & Help Desk Project Management, Compliance, Security & Business Continuity Administrative Support Asset & Contract Management Department Charter Genesee County s Information Technology Department is responsible for developing and executing strategies that align with and support the Genesee County mission and provide an integrated and collaborative information technology environment for County Residents, Business Owners, Visitors and County Government Departments. Information Technology supports central and distributed systems and the team is responsible for Applications Development, Systems Analysis, Data Base Administration, Server and Network Administration, Business Continuity Planning, , Anti-Virus, Firewall and Spam Management, Web Design and Content Management, Help Desk, Security, Cell Phones, Voice, Data, Wireless and WI-MAX Networks. These include providing project management, customer support and training, vendor coordination, contract management, product installation and break / fix support for county computers, servers, network components, phones and business applications. Genesee County Information Technology is committed to: Delivering secure, accurate and timely information and services to County departments, offices, municipalities, residents, visitors and businesses at work, at home and in the community. Reducing costs by providing quality solutions that streamline operations and enable county employees to conduct business effectively and efficiently. Providing technical guidance, training, expertise and support in the stewardship of the County's information technology environment. Developing and executing long and short-term strategic plans that support the Genesee County mission. 6

7 2013 Adopted Program Budget, Goals and Initiatives Program Budget Operating Cost Summary Genesee County - Information Technology 2013 Budget Summary Adopted 2004 Adopted 2005 Adopted 2006 Adopted 2007 Adopted 2008 Adopted 2009 Adopted 2010 ** Adopted 2011 Adopted 2012 Adopted 2013 Salary / Benefits $ 598,506 $ 613,578 $ 604,758 $ 597,554 $ 625,723 $ 603,558 $ 595,273 $ 541,055 $ 492,051 $ 515,872 Overtime $ 3,500 $ 5,000 $ 11,500 Contractual $ 410,677 $ 386,834 $ 395,450 $ 396,014 $ 411,776 $ 454,332 $ 525,892 $ 540,723 $ 534,289 $ 560,839 Total Appropriation $ 1,009,183 $ 1,000,412 $ 1,000,208 $ 993,568 $ 1,037,499 $ 1,057,890 $ 1,121,165 $ 1,085,278 $ 1,031,340 $ 1,088,211 County Wide Shared Services $ 215,639 $ 241,390 $ 250,810 $ 250,037 $ 261,726 $ 221,101 Total Appropriation minus County Wide Shared Services $ 821,860 $ 816,500 $ 870,355 $ 835,241 $ 769,614 $ 867,110 $ increase (decrease) $ (8,771) $ (204) $ (6,640) $ 43,931 $ 20,391 $ 63,275 $ (35,887) $ (53,938) $ 56,871 % increase (decrease) -0.9% 0.0% -0.7% 4.4% 2.0% 6.0% -3.2% -5.0% 5.5% Revenue $ 225,064 $ 217,727 $ 225,300 $ 234,416 $ 253,930 $ 298,556 $ 274,014 $ 274,014 $ 261,726 $ 260,031 Net County Support $ (784,119) $ (782,685) $ (774,908) $ (759,152) $ (783,569) $ (759,334) $ (847,151) $ (811,264) $ (769,614) $ (828,180) Asset Acquisitions $ 248,124 $ 154,813 $ 327,382 $ 207,522 $ 266,591 $ 472,400 $ 491,220 $ 420,167 FTE's Cost per FTE $ 66,501 $ 68,175 $ 67,195 $ 66,395 $ 69,525 $ 67,062 $ 66,141 $ 64,065 $ 66,273 $ 70,316 ** 2010 Adopted Budget amended to include phone & internet expenses County Wide Salary & Benefits Salary $ 16,246 On-Call Rotation & Over-time Pay Benefits $ 14,075 Benefits increase $ 30,321 Contractual Services HW & SW Support $ 3,608 Increase in network maintenance, dropped EDMS support, Added FireSafety application, 3 year contract for Anti-Virus software PBX Maintenance $ 4,269 MacSource maintenance contract, added RONCO Nursing Home Nurse On-Call Phone System contract Telephone & Network Systems $ (8,277) Drop T1's, increase in long distance charges, additional support for BYOD and remote access Equipment Repair $ 2,500 Increase in repair cost based on 2011 actuals related to power outages etc. Training $ 8,125 Additional GIS and VMware Training for IT staff Specialized Supplies $ 5,000 Support phone system at the Nursing Home, moved purchases from Asset Acquisition for small items (under $1k each) Consulting $ 11,325 Systems Enginner support for server, storage, network equipment Misc $ - Postage / Office Supplies $ 26,551 Total Increase (Decrease) $ 56,872 7

8 Operating Accounts - % of Total Budget Chart indicates the percentage of each major operating expense in the adopted 2013 budget. Cost Drivers - $ Amount Compared to 2012 Budget Chart indicates the change in dollars from the 2012 budget to the proposed 2013 budget. Major cost drives in 2013 are benefits increase, telephony / vendor increases, consulting support, staff training, equipment repair and specialized supplies. The elimination of all T1 lines significantly reduced network bandwidth expenses. HW, SW, Equip Repair, $6,108 Salary & Benefits, $30,321 Network Bandwidth, $(32,339) Training & Travel, $8,125 Office Supplies, Misc, $5,000 Telephony, $28,331 Consulting, $11,325 8

9 County-Wide Shared Services / IT Controlled Costs Comparison Chart indicates the portion of the budget that Information Technology has little control over. The $221,100 for County Wide Shared Services provides the infrastructure for the Cell Phones, Office Phones, Voice and Data Bandwidth for all County departments. These costs cannot be reduced without eliminating or reducing the service at the department level. 9

10 Program Budget Operating Cost Detail Genesee County - Information Technology 2013 Operating Budget by Account # Salary / Benefits Variance A Personnel Services $ 391, $ 350, $ 360, $ 9, % A Overtime salaries $ 3, $ 5, $ 5, $ - 0.0% A On-Call Pay $ - $ - $ 6, $ 6, % Sub Total $ 395, $ 355, $ 371, $ 16, % A FICA / Social Security Tax $ 24, $ 21, $ 22, $ % A Medicare Tax $ 5, $ 5, $ 5, $ % A Retirement $ 60, $ 64, $ 74, $ 10, % A Medical $ 50, $ 42, $ 46, $ 4, % A Medical Buyback $ 5, $ 6, $ 5, $ (1,250.00) -20.0% A Dental $ 2, $ 2, $ 2, $ - 0.0% A Vision $ $ $ $ - 0.0% Sub Total $ 149, $ 141, $ 155, $ 14, % Total Salary & Benefits $ 544, $ 497, $ 527, $ 30, % Contractual A General Office Supplies $ 1, $ $ $ - 0.0% A Copier Cost/Copy $ 1, $ $ $ - 0.0% A Paper $ $ $ $ - 0.0% A Postage $ $ $ $ - 0.0% A Printing $ $ - $ - A Publications $ $ - $ - $ - A Advertising $ $ - $ - A Facility Telephone $ $ - $ - A Cellular Phones $ 59, $ 54, $ 56, $ 1, % A PBX Maintenance $ 27, $ 37, $ 42, $ 4, % A Long Distance $ 21, $ 17, $ 19, $ 2, % A NY Phone - Basic Service $ 79, $ 71, $ 92, $ 20, % A PBX Maintenance Time & Material $ - $ - $ - A Internet, T1's & Bandwidth $ 62, $ 62, $ 30, $ (32,338.56) -51.5% A Equipment Maintenance / Repair $ 8, $ 5, $ 7, $ 2, % A Maint - Hardware Support $ 39, $ 72, $ 85, $ 13, % A Maint - Software Support $ 162, $ 164, $ 154, $ (9,956.11) -6.1% A Personnel Medical $ $ $ $ - 0.0% A Personnel Mileage $ 3, $ 3, $ 3, $ (385.00) -9.9% A Personnel Training $ 8, $ 6, $ 15, $ 8, % A Personnel Travel $ 1, $ 1, $ 1, $ - 0.0% A Membership Dues $ $ $ $ % A Contracted Services $ 58, $ 31, $ 43, $ 11, % A Specialized Supplies $ 3, $ 3, $ 8, $ 5, % Total Contractual $ 540, $ 534, $ 560, $ 26, % Budget Total $ 1,085, $ 1,031, $ 1,088, $ 56, % Revenue A Department Phone and Network Services $ 163, $ 158, $ 145, $ (12,747.48) -8.0% A Department Cell Phone $ 59, $ 54, $ 59, $ 4, % A Other Revenue $ 49, $ 47, $ 54, $ 6, % Total $ 272, $ 261, $ 260, $ (1,169.82) -0.4% 10

11 Program Budget Comparison to Other NYS Counties Telephony, cell phone, bandwidth and internet costs are removed from the IT Budget s for comparison. County Population Budget (M) IT Budget (K) % of Budget # IT Staff Fulton 55, % 4 Columbia 61, % 8.5 Tompkins 102, % 12 Schuyler 19, % 2.5 Cortland 48, % 7 Genesee 62, % 7.5 Greene 50, % 5 Orleans 43, % 5 Washington 62, , % 8 Wyoming 43, % 5 Livingston 68, , % 10 Ontario 104, , % 18 11

12 Lines of Service Program Budget Model The Information Technology budget is developed based on Lines of Service. The cost for each line of service is a fully loaded rate that includes staff salary and benefits and any hardware, software or consulting service that is unique to that line of service. County Wide Shared Services Infrastructure Services Departmental Services Customer Office Phone Cell Phone / Air Card Bandwidth & Internet , AV, SPAM Mgt Infrastructure, General Operations Service / Department Support Financial Systems Human Resources GIS Public Safety Board of Elections $ 143,054 $ 75,216 $ 87,080 $ 67,999 $ 247,300 $ 76,069 $ 112,278 $ 85,538 $ 77,159 $ 82,730 $ 27,288 12

13 2013 Goals and Initiatives Department Support County Treasurer o Provide continued support for all County Departments for the New World Systems Financial and Human Resource applications. o Work with the Tax Assessment RFP team to review options for replacing the AS400 based Tax Assessment application continued from o Complete the conversion of Nursing Home historical data to another media or platform. This project is continued from o Complete the conversion of EDMS documents to another media for long term retention. o Ensure the technology infrastructure is stable and performance continues to meet expectations. County Treasurer / Real Property. o Maintain customer access to ORPS for County staff and town / city tax assessors. Continue working with the Treasurer s staff on applications upgrades. o Continue the roll-out of Pictometry On-line to the town tax assessors. o Install the 2013 Pictometry Fly-over files in production. Health Department o Continue working with the Planning and Health Department supporting the joint Genesee/Orleans County GIS project. o Continue coordinating file uploads and application support for Kchecks / Medicaid Fraud Background Checks. o Continue developing a MS Access database that supports payment tracking. Nursing Home o Continue coordinating file uploads and application support for Kchecks / Medicaid Fraud Background Checks. o Based on funding approval, work with the team responsible for developing and implementing an EHR (Electronic Health Records) system. o Continue supporting upgrades to the P&NP application. o Support the upgrade to the Time and Attendance application. o Support the cabling and wireless access point installation / technology modernization project. Mental Health o Continue coordinating file uploads and application support for Kchecks / Medicaid Fraud Background Checks. Department of Social Services o Continue support for the Veterans Department o Provide remote connectivity to County applications for DSS staff o Provide wireless connectivity for the County Attorney s located within DSS and support ipad s Probation o Continue working with the Probation Department providing support for the Case Management and ad-hoc reporting applications. Board of Elections 13

14 o Continue to support the Dominion Voting Systems / EMS Election application and NTS Asset Management application ensuring the technology infrastructure is compliant with the NYS BOE requirements and the applications are stable and performance meets expectations. Planning o Work with Planning, EMS, the Sheriff s Office and other departments to increase the use of the GIS ArcServe infrastructure providing continued value to the County. o Where possible, integrate GIS into the new County web site providing further access to the general public. This is essentially on-going support for GIS. Sheriff s Office o Provide on-going support for the server and storage virtual infrastructure. Coordinate software and hardware maintenance with the Sheriff s Office technician and train their staff in the use of monitoring tools. o Support NetMotion for the Sheriff s Road Patrol, City of Batavia and LeRoy police departments. o Provide on-going support during the summer concert series at Darian Lake for remote access to Public Safety applications by the Sheriff s Road Patrol. Purchasing o This is a carry-over objective from 2012 that did not get addressed. As part of the web site redesign project, create an application to list surplus property from County departments. This will help departments readily share new-toyou equipment. Highway / Parks Department o Continue the integration of the GIS application into the County Parks website. o Support the development of an asset tracking application within GIS for Highway road signs, bridges etc. to replace a stand-alone spreadsheet application. o Work with the Parks Department to provide on-line shelter / permit registration through a SaaS arrangement with ActiveTek. District Attorney and Public Defender s Offices o Continue to support the Apple ipad2 for these offices. Infrastructure Maintain the virtual server and storage environment at vendor recommended software and firmware levels. Continue the roll-out of zero-client desktop replacements. Compliance, Security and Disaster Recovery Complete the development of an IT Disaster Recovery Plan with the goal of identifying the critical applications and providing for the recovery of these applications within 72 hours. This is a carry-over from Conduct semi-annual network vulnerability testing using an outside security consultant to ensure the County networks and applications are secure from an external threat. 14

15 2013 and Beyond Challenges Microsoft Product Compliance Upgrade MS Office Suite to 2010 where required otherwise research, test and deploy open-source office products. Postpone the County-wide upgrade to Microsoft OS v7 until Fiber Infrastructure Replacement. The County fiber plant was installed in 2004 and will need to be replaced beginning in At current pricing, replacing 7 miles of fiber is estimated at $450,000 to $750,000. This is a multi-year project and the schedule may cover three to four years Program Budget, Goals and Initiatives Review Program Budget IT has been able to maintain budget integrity throughout 2012, expecting to close the year within 10% of the Adopted Program Budget. Maintaining an acceptable level of customer service has been difficult given the numerous outages to the telecommunications network. Continued sharing administrative support with the Youth Bureau. Department Support County Treasurer o Worked with the Tax Assessment RFP team and determined maintaining the current AS400 based Tax Assessment application for another year is the best decision based on the financial costs associated with a system replacement. Health Department o Work continues with the Planning and Health Department supporting the joint Genesee/Orleans County GIS project. This is a multi-year project. Nursing Home o Continue supporting the Nursing Home P&NP software upgrades. o Continued the installation of wireless access point in support of the technology refresh initiative. Installed several Kiosk s and Laptop Carts for nursing staff. o Working with the Nursing Home to upgrade the ADP Time and Attendance application. Planning o Continued GIS application support. Probation o Continued support for the Caseload Management application. Sheriff s Office o Continued providing technical support for the server and storage infrastructure. Board of Elections o Continued supporting the Elections department during elections / primaries etc. 15

16 Infrastructure Continued adding new material and functionality to the County intranet site. Coordinated a new contract for telephony support through MacSource. This contract will provide an excellent level of service through MacSource and help stabilize the phone system. New Services Continue the roll-out of SilentFAX to departments. Supporting ipad s for the Public Defender, District Attorney, County Attorney, Planning, Highway, Public Health, Youth Bureau and Sheriff s Office. Expanded wireless connectivity to Mental Health and the Nursing Home. WI-FI connectivity for Job Development, Highway, DSS/MH. 16

17 IT Services Summary Equipment and Device Support Equipment supported by Information Technology includes but is not limited to: 65 plus physical and virtual servers (AS400 iseries, Windows) 3 storage area network devices (IBM Nseries SAN) 4 network attached storage devices (Buffalo Tera-Stations) 50 plus Routers, Switches, PBX s, BCM s, Firewalls and AV/SPAM Devices 550 Desktops, Laptops and Netbooks 25 ipad s 122 Networked Printers and Copiers 150 Individual Printers 450 Accounts 87 Cell Phones 52 Air cards / Modems 8 GPS enabled devices 720 Desk Phones 65 dedicated lines (fax, modem, fire alarm) 3 Phone System PRI s with 144 POTS (Plain Old Telephone Service) Copper Lines and 68 dedicated lines to departments. 7 miles of Fiber that supports the Voice and Data Network Connectivity for 13 locations (County Bldg I, County Bldg II, Office for the Aging, Sheriff 14 West Main, Sheriff Park Road, Job Development, EMS, Nursing Home, DSS / Mental Health, Museum, Animal Shelter, Parks Dept and the Highway Dept. Redundant Network Connectivity via WIMAX Technology for 3 locations (EMS, Sheriff s / 14 West Main, Sheriff s Park Road) WIMAX connectivity supporting the consolidated e911 Dispatch Center from the Sheriff s Office/ Park to the LeRoy Village Town Hall and a WIMAX connectivity for the Nursing Home, Highway, Job Development and DSS/MH. Secure wireless access to the Genesee County network in County Bldg I, County Bldg II, Old Court House, County Courts Facility, Office for the Aging, Jail, Sheriff s Office Park Road and DSS/MH. Administrative / Customer Service Annual Cost Allocation Plan Reporting County Phone Directory Maintenance and Coordination Coordinate Surplus Equipment Disposal County Wide Cyber Security Policy and Procedures Manual Department Accounts Payable, Payroll and Time Tracking Director and Staff Administrative Support IT Procedures Manual Monthly Budget Tracking and Department Financial Reporting Schedule and Monitor Security Training as part of Employee Orientation 17

18 Asset Management Vendor Contract Management Applications / Systems Development / Database Management Assist Customers with Project Management, Needs Assessment and RFP Development Systems Analysis and Design, Programming, Maintenance, Report Creation, Customer Support and Training for all In-house and Vendor Applications Web Design, Content Management Customer Billing Interface Coordinate Application Upgrades and Regulatory Changes Support Business Continuity Objectives Applications Include: o Asset Management / internal to IT o Asset Management / BOE o Case Management / Probation Dept o Census Database o Claims for Payment o Departmental Billing Systems Desk Phones / Cell Phones / Air Cards / HW & SW / Support o Election Management / BOE o Electronic Document Management System (EDMS) o , Calendaring, Scan, Fax and Instant Messaging Services o Financial Systems o Genesee Justice Victim / Offender Database o Geographical Information Systems o Human Resource / Payroll Systems o Medicaid Fraud Management / NH, PH, MH o Parks Reservation (SaaS) o Pictometry Images o P&NP Long Term Care Patient Management o Real Property / Tax Assessments / Delinquent Tax Collection o Time and Attendance for the Nursing Home o Veterans Case Management (VIMS) o Web Content Management and Web Site Maintenance Services o Work Orders and Problem Tracking Infrastructure / Telecommunications and Data Network / Operations / Help Desk Infrastructure Support o Account / User-ID Setup and Maintenance o Asset Management / Equipment, Software, License Inventory o , Calendaring, Scan, Fax and Instant Messaging Services o Internet and Intranet Development and Maintenance o Public File Sharing 18

19 o Remote Access o Server and Mainframe Hardware and Operating Systems Installation, Configuration and Maintenance o Systems Performance and Capacity Monitoring PC s, PDA s Smartphone s and Peripherals o Coordinate County Wide Purchasing for Life Cycle Replacement o Installation, Configuration and Maintenance o Blackberry Device and Server Support Services o GPS devices o Decommission and Disposal of Surplus Equipment Voice and Data Network o Cell Phone Procurement and Management o Internet and Intranet Services / Bandwidth Monitoring o Network Monitoring, Performance and Capacity Planning o Network Switch, Router, Firewall Hardware and Systems Installation, Configuration and Maintenance o Office Phone and Voice Mail Installation, Configuration and Maintenance o Wireless Network Connectivity (Access Points) Project Management / Business Continuity / Compliance / Security / Outsourcing Business Continuity / Disaster Recovery Planning o Critical Data Backup and Off-site Storage o Network Redundancy Wireless Backup to the Sheriff 14 West Main, Sheriff Park Road and EMS) Compliance o Internet Access Monitoring o Cyber Security Policy and Procedures Manual o Electronic Records Management o Archiving o Medicaid Fraud Software Management o Software License Management Information Security o Data Protection o Internet / IP Blocking o Intrusion Detection Monitoring o Services Login and Password Protection o SPAM, VIRUS and MALWARE Protection Consulting Support o Coordinated the contract for Network support with Annese and Associates providing 2 hour on-site response time for equipment failures. 19

20 IT Projects Master Plan Applications Support Financial - NWS Finance & HR upgrade Financial - NWS HR upgrade Financial - Hamer / EZTAX Collection Application Review / RFP Financial - Tax Assessment Upgrade / Replacement Financial - NWS Finance & HR version upgrade Probation - Caseload Explorer / Probation Case Mgt upgrade BOE EMS / Elections Mgt installation BOE Asset Mgt / Equipment Tracking installation GIS - ESRI application & server upgrade GIS - ESRI v10 upgrade GIS - Pictometry / 2010 Flyover installation GIS - Pictometry / 2013 Flyover installation Internal Billing / Application rewrite Medicaid Fraud support / Kchecks (SaaS) County Clerk / Records Management upgrade Real Property / ORPS upgrade & DB consolidation EDMS Review / Determine Future Use Intranet / County Wide SharePoint access Internet / Web Site Phase 1 rewrite Internet / Web Site Phase 2 Revize Content Management Blackberry Service / BES Server implementation Blackberry Service / HA Cluster for recovery Help Desk / Self Service implementation ReadyGenesee / Internet Support County Parks / Reservation application (Saas) Activtek Escreenz - Desktop Common ScreenSaver (SaaS) EMS FireSafety Application Nursing Home Time & Attendance Upgrade Genesee County Information Technology Projects Master Plan Q2 Q3 Q2 Q3 Q2 Q3 Q2 Q3 Q2 Q3 Q2 Q3 Q2 Q3 Q1 Q4 Q1 Q4 Q1 Q4 Q1 Q4 Q1 Q4 Q1 Q4 Q1 Q4 Infrastructure, Voice & Data Networks Storage Area Network / Storage Consolidation Phase 1 Storage Area Network / Storage Consolidation Phase 2 Storage - Data Backups / VTL for Disaster Recovery Server Consolidation / County Applications Server Consolidation / Public Safety Applications Storage Area Network Upgrade Server / VMWare v5 Upgrade Data Backup's - Unitrends Installation Telephone System / Jail upgrade Telephone System / Primary Infrastructure upgrade Phase I Telephone System / Primary Infrastructure upgrade Phase II Telephone System / Nursing Home upgrade / Lotus Notes upgrade / Compliance Archive / Records Retention implementation / HA Cluster configuration for recovery Encryption Security - Spohos / AV Desktop implementation Security - Spohos / AV Service implementation Security - Web Filtering / upgrade & AD enhancements Security - Active Directory Update Desktop Fax / SilentFAX implementation Desktop Virtualization / Phase 1 Pilot Desktop Virtualization / Phase 2 implementation Desktop Virtualization / Phase 3 implementation Desktop - ipad Pilot PD & DA Network Monitoring / Orion Solarwinds installation Network Monitoring / Orion NPM customization Network - Application Monitoring / Orion APM installation Network - Secure Wireless / Bldg 1 & 2, Old Court House, Courts, MH Network Backbone / Software upgrades & stabilization Network Backbone / Switch / Router HW & SW upgrades Network Backbone / Firewall Updates Network - Remote Access / VPN upgrade & configuration Network - County Fiber Plant Upgrade Network - WI-FI / Network Backup for key sites Network - WI-FI Nursing Home Installation / T1 Replacement Network - WI-FI Highway / T1 Replacement Network - WI-FI Job Development / T1 Replacement Network - WI-FI EMS - Primary Environmental - APC / UPS Computer Room installation Environmental - Liebert / HVAC Computer Room replacement Environmental - Computer Room Monitoring Upgrades Administrative, Compliance, Business Continuity Microsoft Office Software Compliance / upgrade Microsoft Windows 7 Compliance / Upgrades Asset Management / Lansweeper implementation Cell Phone Service / Rate Plan Consolidation Verizon / PAETEC lines review and clean-up IT Policy & Guidelines Update IT Disaster Recovery Plan / draft & test plan Training Room / PC upgrades & SmartBoard installation 20