Know. what will happen. Allround Puts You in Control.

Transcription

1 Know what will happen. Allround Puts You in Control Allround Headquarters 183 Budafoki ut Budapest 1117 Hungary T: F: info@allround.eu

2 Allround Solutions Proactive Revenue Assurance stability Data Retention Development Testing Gap Analysis Services Test Automation Testing ALLROUND PUTS YOU IN CONTROL Management Proactive Revenue Assurance Fraud Legal Compliance Fraud Management Fraud & Risk In telco we all experience a shift from a growth-based business model to a value-based one fully exploiting the newest technologies. Preserving today s profitability for tomorrow requires serious planning and there is a developing business case to make the necessary cultural and process changes to enable proactive rather than reactive revenue assurance practices. We believe that real revenue assurance is where success is measured based on revenue leakages prevented rather than revenue lost and discovered subsequently. We have the solution called stability an awardwinning methodology and CeDaR, an attested tool to support proactive revenue assurance as an integral part of your everyday operation. Stability testing supported by CeDaR is a focused, effective and inexpensive method to ensure that your mediation and billing system and your revenue streams preserve their quality level over time. stability is essential: If you experience recurring billing problems If you do not have a Revenue Assurance solution or you want to enhance your existing reactive solution If you waste too much money and too many resources on ad hoc diagnostic work If you face billing accuracy legislation or Sarbanes Oxley compliance If you want to identify revenue loss before it happens Key benefits: No chance for revenue leakage Shorten Time-to- Revenue Shorten Time-to-Market Reduced operational costs Rapid growth supported by CeDaR at Vimpelcom Vimpelcom, the second biggest mobile operator in Russia selected Allround s CeDaR application for CDR processing testing purposes. The operator almost doubled its customer base to more than 38 Million subscribers in the course of one single year (Sept Sept ). This amazing growth implies that Vimpelcom s CDR processing environment constantly changes. Vimpelcom was looking for a reliable solution to reach a higher level of automation of its testing processes. They wanted to use the same testing methodology for all their different types of switches to have a more transparent system to work with. The main reason for selecting CeDaR was to meet the high demand for testing generated for this rapid growth and to rework the testing procedure. At the same time Vimpelcom took advantage of several other key functionalities of CeDaR. Legal requirements met proven billing accuracy at T-Com, Hungary Telecom operators have to be prepared to meet strict legal requirements and both owner and subscriber expectations to prove that their billing processes work correctly and their subscribers are billed accurately. CeDaR from Allround provides all telecom operators with a reliable and proven solution. One such operator is T-Com, the market-leader fixed-line operator in Hungary and a subsidiary of the Deutsche Telekom group, who have recently selected Allround s CeDaR application for testing and verifying their Billing System. As part of the legislation the operator is obliged to meet a legal requirement ( ) which states that telecom operators have to prove that their billing is accurate and customer rights are respected in the process. The CeDaR implementation project won the World Billing Awards 2006 in the Best Revenue Assurance / Management Project category. We are impressed by CeDaR s extensive features and comprehensiveness. Now see the true benefits that the application brings to our testing work. Without CeDaR I cannot see how we could have solved the testing tasks that we faced in this busy period. - Aleksandr Kazakov, Head of Configuration and Development Department of Vimpelcom. ( ) All of us were impressed by the proactive approach based on stability testing that was adopted, and also by the honesty demonstrated in both relationships and reporting structures that is clearly important for real long term benefits to accrue. said Hugh Roberts, Chairman of the Awards Judging Panel and Consultant Director for IIR s BSS/OSS and RM events. (02) (03)

3 Billing and Mediation Testing CeDaR for Test Automation New Dimensions in Fraud Management Strategic Shift from Fraud Detection Towards Risk Management Introducing new technologies or service offerings to connect new revenue streams in your business carries a considerable risk. As you concentrate your resources on new services your business and billing system needs a stable background. Comprehensive testing comes into play as an essential tool to eliminate risk and provide successful product launches. Testing is a must. Testing is essential when you Have to improve quality Experience fast expanding networks and technologies Need more skilled resources Have to reduce costs Fraud is a significant threat to mobile operations. It has been identified as the single biggest cause of revenue loss for telecommunications providers. According to some industry analysis, fraud accounts for 15% of a mobile operator's total revenue leakage. Current statistics point to a global loss of up to US$55 billion per year making telecommunications fraud a bigger business than international drug trafficking. With a growing number of subscribers and an increasing number of distribution channels, enhanced services and more complex tariff structures, companies are seeking tools to enable them to proactively prevent, detect and stop fraudulent activities on their network. And not just. Partner's subscriber MVNO/ Wholesale partner Partners Own subscribers Value chain The picture is much more complex which opens new dimensions by turning fraud prevention into risk management: Fraud detection Business area Acces/technology Postpaid Prepaid Fixed Line Data Fraud Bypass Fraud Traffic Data Retention Legal compliance Revenue Assurance CeDaR for Development Testing Using CeDaR testing becomes much easier, faster and cost-effective. CeDaR generates all volumes and tariff complexities in test CDRs/xDRs and automatically runs these through the billing system to check the accuracy. All usage scenarios are tested in large volumes and the new product is launched with revenue being accurately generated from the word GO. Additionally, CeDaR provides a graphical user interface for analysis and statistical reporting. Allround offers a solution that enables best practice workflows. Its modular structure allows the functionality exactly needed fitting into the existing environment in a way that brings significant advantages in terms of competence. Furthermore, allows cost savings by benefiting from all synergies of an integrated platform. (04) (05)

4 Fraud Bite the Bullet on NRTRDE RealXS the Solution to NRTRDE The new GSMA standard the Near Real-Time Data Exchange (NRTRDE) has significantly changed the roaming fraud detection procedures. One of the greatest advantages of NRTRDE is the reciprocity. By sending NRTRDE files in time the responsibility and inevitable the risk is on HPMN for fraud detection. The NRTRDE files contain raw data without any preevaluation and the whole process is very fast due to its near-real time character - this makes vital to review or, if necessary, build up fraud detection procedures on receiver side. Scenario#1: there is no fraud management system in place or cannot enable the existing one to handle NRTRDE Evaluating the data sent by the NRTRDE partners and monitoring roaming fraud is a must otherwise you risk that your network will be targeted by fraudsters and became a risk-taker. Since roaming fraud means a serious problem for mobile operators the GSM Association has decided the mandatory implementation of a new standard to combat it the Near Real Time Data Exchange (NRTRDE). All GSMA members should have in place a solution for NRTRDE by 1 October The measure seems to be welcome by operators indicating a strong business need. Although introducing NRTRDE systems brings many benefits it also means the biggest change since the TAP3 has been introduced. NRTRDE provides a new method for reporting the customers activities in the visited networks. It enables the home network usage and other fraud issues in nearreal time by sending limited, but enough information for fraud analysis while reducing the delay to less than 4 hours. Purchasing a new FMS or replacing the existing one is not justified by the NRTRDE implementation. Choosing a light-weight roaming fraud detection system which focuses squarely on roaming fraud is the optimal solution. Allround offers a cost effective, targeted solution that offers the necessary functionality with upgrade possibility to full-featured FMS. Scenario#2: There is already in place a fraud management system In this case the best choice is an integrated solution operators should enable their FMS to handle NRTRDE. If it is feasible within the given deadline, go ahead! But if any issues occur that may affect the functionality, price or deadline it is recommended to set up the optimal balance by substituting the necessary functionalities missing from the existing FMS: Allround is a strong supporter of the NRTRDE in its product line since the first version has been introduced. Allround developed both a standalone solution and an integrated one into its Fraud Detection System and carried out two successful implementation projects at T-Mobile Hungary and T-Mobile Slovakia. NRTRDE FMS Answering the increasing need for high quality NRTRDE solutions Allround launched RealXS, a new generation NRTRDE solution incorporating the roaming and fraud detection experience and also offers end-to-end managed services via its partner. Evaluate Alarms Handle alarms AllRoamer Management Solution Usage information d xdrs xdrs Alarm Handle alarms Evaulate Alarm Handle alarms Evaulate With worldwide roaming revenues expected to reach US$200 billion in 2010 there is a growing need for mobile operators to have the technologies and skills to manage this critical part of their business in-house. Dependency on legacy billing systems and diminishing number of data clearinghouses will prove to be problematic and costly as the demand and complexity of roaming business grows. As the latest trend indicate competition among mobile operators is shifting from local services to roaming. Inexpensive and reliable services must be offered to customers at the same level internationally as in home network. >>> (06) (07)

5 AllRoamer Management Solution ALLROUND Seminars High Quality Training Programme AllRoamer is an application suite that provides a complete and integrated solution to all roaming business needs including Inter-operator roaming Contact and partner management File formatting and transmission Call rating and re-pricing Testing and validation Integration to financial, billing, CRM and data warehouse systems Allround Seminars gives a frame to a high quality training program to all experts and decision makers working in the telecommunication area. Allround have been operating successful courses for more than ten years from its Budapest headquarters to many of the world's leading mobile operators. Allround courses are developed by professionals of the mobile industry and are tailored for experienced and new users alike. The courses have a workshop character that gives the opportunity for attendees to bring up real-life problems and get real, working solutions to them giving high value industry information at both technical and business level. Quotes from participants: A very thorough and worthwhile course. Professional people Knowledgeable instructors with actual understanding of our problems I could actually talk about our testing problem and Allround came up with the solution Data Retention Gap Analysis Services As telecom industry is becoming a mature business more and more regulatory bodies feel themselves authorized to access data your network carries. One of the hottest industry issues in this regard is the mandatory requirements imposed for telecommuni cation service providers to retain all traffic data and report to law enforcement agencies. The EU wide harmonization of the national laws is under implementation based on the directive 2006/24/EC entered into force at 3 May Every telecom operator and Internet service provider is facing the challange to have in place a solution to comply with the new requirements. Allround developed a comprehensive audit program to check whether your systems: provide the information required collect them properly store the details required ensure the retention period required allow easy and secure access to the stored information with optimal cost. Allround gap analysis services enable operators to assess the difference between the new requirements and current capabilities and provide a proposal for the best implementation. Some of the themes and courses are available this year: NRTRDE Implementation Training fraud: the new GSMA standard and roaming fraud detection International TAP Management: present and future International TAP Management basics International roaming maximizing roaming revenues by effective RAP handling Proactive testing strategies: revenue assurance and legal compliance at the same time Reliable testing among billions of CDRs: billing and mediation testing CDR Analysis: full control over the entire CDR processing flow Fraud Detection strategies: from subscriber fraud detection to comprehensive risk management Contact us to book your place! (08) (09)

6 Professional Services Audit, Analysis and Testing Know what will happen Allround Puts You in Control Focusing on the core business sometimes results the ignorance of certain problems because of limited resources and time constraints this is a typical risk management decision. But the problem still remains and can cause significant revenue loss this is the point where Allround Services can help you. Encapsulating 10+ year unique experience in CDR processing Allround offers to its customers a range of high standard professional services helping them make the right decisions based on facts interpreted at business level. To achieve maximal efficiency most of the services can be carried out on-site or remotely, the one-shot character combined with regular monitoring assures the continuous quality and full control. Main benefit: maximized revenues and reduced operational costs by eliminating risk and never-ending, resource consuming internal projects. Opt for Allround Services RAP Analysis Maximizing roaming revenues by recovering losses caused by the ignorance of RAP files System Audit and Diagnostics Checking whether the systems process all data correctly System Health Check Checking whether the systems preserved its quality over time Traffic Audit Specialized traffic audit on Billing System with the purpose to identify all the revenue leakages related to CDR processing Bypass Fraud Detection Bypass fraud is a special type of fraud causing significant losses to operators Business continuity testing Assuring quality and system capabilities in case of system change, upgrade or replacement Test CDR generation Comprehensive testing by increased efficiency and extended test coverage With a presence in more than 20 countries worldwide Allround achieved a unique and niche position as industry specialist in the field of xdr/cdr processing. Overall, we have developed an expertise and skill in our core strengths and can pass on this best practice through our applications and industry knowledge that allow you to develop your in-house proficiency and improve your competitiveness. We understand your needs and deliver refined and innovative solutions. We believe that real innovation is enabling you to perform your daily tasks more efficiently. Meeting your business needs is your responsibility our solutions enable you to meet them with ease. Our scalable solutions help put you in control of your business processes. ALLROUND puts telecom operators in control with applications for Billing System Testing, CDR Handling and Analysis, TAP Conversion, Management, Fraud Detection, and Revenue Management. Allround s flagship product, CeDaR is the world s first billing system testing solution approved by British Approvals Board for Telecommunications (BABT). ALLROUND is an ISO 9001:2000 certified, profitable, private European company with a global customer base. Allround has won the IT-Business Leadership Award 2006 and obtained honourable mention at the 14th Hungarian Innovation Grand Prize. The company has been an Associate Member of GSM Association since April Allround is the winner of the World Billing Awards 2006 in the Best Revenue Management Project category. Variations on a theme solution answering different needs Allround s TAP Solution is deployed at various telecom operators all over the world. Its success is based on its unique architecture, modular approach and high reliability performance. In the following we will look at TAP Solution implementations based on real-life examples at two of our clients: MobiNil and Mascom. Although both operators deployed the same core solution, the implemented applications answer different needs. MobiNil is one of the biggest mobile operators in the region with several millions of subscribers in a country that is one of the prime tourist destinations of the world. It operates on a well-saturated market, where competition is fierce. Mascom is a smaller yet innovative operator with a high potential for growth in a market still in the phase of rapid development. The aim of these operators is the same, independent of their technical background: they want to make use of the key revenue streams international roaming could provide them with. They need a solution that helps them cope with the challenges of the increasing roaming traffic without changing their existing and reliable billing systems and CDR processing workflow. That is exactly what ALLROUND s TAP Solution offers them to meet the requirements described above. Due to its modular architecture, the same solution can fit into the existing environment providing exactly the requested functionality. (10) (11)