Convergent Charging & Billing Training Programs. Catalog of Course Descriptions

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1 Convergent Charging & Billing Training Programs Catalog of Course Descriptions 1

2 Catalog of Course Descriptions INTRODUCTION... 3 CONVERGENT CHARGING AND BILLING OVERVIEW... 4 CONVERGENT CHARGING AND BILLING OVERVIEW USING BSCS IX... 6 CHARGING SYSTEM 3.0 TARIFF HANDLING FOR THE CONVERGENT CHARGING SOLUTION... 8 CHARGING SYSTEM (CS) 3.0 SYSTEM ADMINISTRATION LHS: OVERVIEW OF THE TELCO-BASED CONVERGENCE SOLUTION (BSCS PART) LHS: RESOURCE MAINTENANCE LHS: FINANCE IN DETAIL LHS: MAINTENANCE OF PRODUCTS LHS: MAINTENANCE OF DISCOUNTS AND PROMOTIONS LHS: DATABASE IN THE BUSINESS HORIZONTAL LAYER LHS: MESSAGE PROCESSING ADMINISTRATION AND MONITORING LHS: BILLING IN THE TELCO-BASED CONVERGENCE SOLUTION

3 Introduction Ericsson has developed a comprehensive Training Programs service to satisfy the competence needs of our customers, from exploring new business opportunities to expertise required for operating a network. The Training Programs service is delineated into packages that have been developed to offer clearly defined, yet flexible training to target system and technology areas. Each package is divided into flows, to target specific functional areas within your organization for optimal benefits. Service delivery is supported using various delivery methods including: Icon Delivery Method Instructor Led Training (ILT) Seminar (SEM) Workshop (WS) Virtual Classroom Training (VCT) Web Based Learning (WBL) Structured Knowledge Transfer (SKT) Delivery Enablers Remote Training Lab (RTL)

4 Convergent Charging and Billing Overview LZU R2A LZU /9 R2A Description An increasing number of operators meet challenges when they need to charge for new multi media services in a multi network and multiparty environment, with short Time to Market and secured revenues. Complex and non-compatible systems for revenue management makes introduction of new services a costly and time-consuming experience. The Convergent Charging & Billing Solution Overview course provides the participants with a general technical knowledge of the Convergent Charging Solution. The course describes its key drivers, benefits and architectural structure. All in all, Convergent Charging handles end-to-end revenue management processes which will be the cornerstone of successful business for the operator. It will create competitive advantages for operators in cost efficiency, marketing capabilities, and financial risk management. This course will emphasize the benefits of converging pre and post paid subscribers into one fully scalable system. Learning objectives On completion of this course the participants will be able to: 1 Explain the concept of Convergent Charging & Billing Solution 1.1 Define the market situation for the Convergent Charging & Billing Solution 1.2 Explore the key drivers pushing Convergent Charging & Billing Solution within the telecoms Industry 2 Explain the Convergent Charging architectural concept with emphasis on the common business horizontal and common charging control platform 2.1 List and explore the benefits of Convergent Charging & Billing Solution 3 Describe Ericsson s Charging Control layer and Business Horizontal Layer, nodes involved and functions of them

5 Target audience The target audience for this course is: Service Planning Engineers, Service Design Engineers, Network Design Engineers, Network Deployment Engineers, Service Deployment Engineers, System Technicians, Service Technicians, System Engineers, Service Engineers, Field Technicians, System Administrators, Application Developers, Business Developers, Customer Care Administrators. This audience covers any personnel requiring a technical introduction to Convergent Charging & Billing Solution. Prerequisites Charging System 3.0 Overview LZU R4B Duration and class size ILT: The length of the course is 6.5 hours and the maximum number of participants is 16 VCT: The length of the course is a 4 hour session and the maximum number of participants is 16. Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Introduction to Convergent Charging 1.0 hours Discuss the mobile network market 0.5 hours Explore key drivers for Convergent Charging 0.5 hours Two- Layered Architecture 1.0 hours Benefits of Convergent Charging 0.5 hours Charging Control Layer 1.5 hours Business Horizontal Layer 1.5 hours

6 Convergent Charging and Billing Overview using BSCS ix LZU R1A LZU /9 R1A Description An increasing number of operators meet challenges when they need to charge for new multi media services in a multi network and multiparty environment, with short Time to Market and secured revenues. Complex and non-compatible systems for revenue management makes introduction of new services a costly and time-consuming experience. With this solution all users and services can be provisioned via one joint system. The Convergent Charging & Billing Solution Overview using BSCS ix course provides the participants with a technical knowledge of the Convergent Charging Solution using BSCS ix. This course describes the components and functions of the Ericsson Charging System and the BSCS ix system and how they join together to form a full scalable Convergent Solution. Learning objectives On completion of this course the participants will be able to: 1 Understand BSCS (Business Support and Control System) and processes and it s role in the Convergent Charging solution. 1.1 Explain the capabilities of the BSCS layer. 2 Describe integration of the BSCS layer and Ericsson Charging System layer. 2.1 Outline the interfaces needed for integration of this solution. 2.2 Illustrate provisioning of users and services. 3 Examine a selected group of traffic cases integrating both BSCS layer and Ericsson s Charging Control Layer. 3.1 Give examples of operators that use the convergent charging approach and their key drivers for choosing the convergent charging and billing solution using BSCS ix. Target audience The target audience for this course is: Service Planning Engineers, Service Design Engineers, Network Design Engineers, Network Deployment Engineers, Service Deployment Engineers, System Technicians, Service Technicians, System Engineers, Service Engineers, Field Technicians, System Administrators, Application Developers, Business Developers, Customer Care Administrators

7 Prerequisites Charging System 3.0 Overview Convergent Charging and Billing Overview LZU R4B LZU R2A Duration and class size ILT: The length of the course is 7.5 hours and the maximum number of participants is 16 VCT: The length of the course is a 7.5 hour session and the maximum number of participants is 16. Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Introduction to BSCS Functions. 1.5 hr Describe integration of the BSCS layer and Ericsson Charging System layer 1.5 hr Illustrate provisioning of users and services. 1.5 hr Explain rating billing and invoicing within the solution. 1.5 hr Examine a selected group of traffic cases. 1.5 hr

8 Charging System 3.0 Tariff Handling for the Convergent Charging Solution Description LZU R1A Operators must charge their subscribers in a clear and open fashion while also ensuring there is no revenue leakage. Also with new features and functionality charging has become a very complex process. Convergent Charging offers the operators a rating engine that rated all pre and post paid events. In the Service Data Point there are a number or rating structures and service classes that make convergent charging possible. The course teaches students to design, test and activate selection structures for realtime rating of all calls in the network regardless of whether the subscriber is pre or postpaid. Learning objectives On completion of this course the participants will be able to: 1 Understand the concept of Tariff Handling for Convergent Charging. 1.2 Explain the term service classes and illustrate how to configure them on the SDP. 1.3 Differentiate between pre and postpaid subscribers in service classes. 2 Explain and configure tariffs based on Community Charging Support. 2.1 Configure community trees for pre and post paid subscribers. 3 Explain and configure tariffs based on Subscriber Segmentation Support. 3.1 Understand the concept of how services are configured using service offering bits. 4 Enable enhanced USSD Notifications and configure USSD structures. 5 Describe and configure the Account Management structure. 6 Describe and illustrate how to set up Life-Cycle Notifications to External Systems. 6.1 Understand how Data records are handled in the SDP and sent to the External Multi Mediation System. Target audience The target audience for this course is: Service Deployment Engineers, Business Developers. This audience would be working in designing new schemes for business development and implementing the technical solution for those schemes. Prerequisites Charging System 3.0 Overview LZU R4B Convergent Charging and Billing Overview LZU R2A or Convergent Charging and Billing Overview using BSCS IX LZU R1A 8

9 Duration and class size The length of the course is 4 days and the maximum number of participants is 8 Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in a technical environment using an SDP with TMA, which can also be accessed remotely. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Chapter 1: Introduction to Charging System 3.0 Tariff Handling for Convergent Charging Concept of service classes and illustrate how to configure them on the SDP. Differentiate between pre and postpaid subscribers in service classes. 2 hrs 2 hrs 2 hrs Exercise hrs 2 Chapter 2 Explain and configure tariffs based on Community Charging Support. 2.5 hrs Exercise hrs Exercise 3 Configure community trees for pre and post paid subscribers. 3 Chapter 3 Explain and configure tariffs based on Improved Subscriber Segmentation Support. Understand the concept of how services are configured using bits. 2.5hrs 1 hrs 1hrs Exercise 4 2 hrs Chapter 4: Enable enhanced USSD Notifications and configure USSD structures. 1.5 hrs Exercise 5 2 hrs 4 Chapter 5: Describe and configure the Account Management structure. 1.5 hr

10 Exercise 6 2 hrs Chapter 6: Describe and illustrate how to set up Life-Cycle Notifications to External Systems. Understand how DR & CDR S are handled in the SDP and sent to the External Multi Mediation System. 1.5 hrs 2 hrs

11 Charging System (CS) 3.0 System Administration Description LZU R4B Operators must ensure that their Charging System is running as efficiently as possible and that there is no network downtime. The course teaches the participants how to administer, operate & maintain the Charging System. It is an instructor-lead-training (ILT) course for the MINSAT, AIR Server, Voucher Server and SDP systems. Participants will be shown how to complete daily routine tasks on the servers to ensure the smooth running of the Charging System. They will also learn how to configure all the servers to deliver the best service possible to customers. This will ensure the best possible service for the operator and hence the end customer. Learning objectives On completion of this course the participants will be able to: 1 Describe the hardware architecture of the Charging System 3.0 CP6 network as outlined in the CPI documentation. 2 Describe the key features and functions of each node 3 List the nodes and their software components 4 List the new operations and maintenance functions and changes to existing functions. 5 List the system administration tasks (for example: start, stop and check the status of the nodes). 6 Describe the naming, location, structure and handling of the node log files. 7 Configure all nodes to provide the service

12 Target audience The target audience for this course is: System Technicians, Service Technicians, System Engineers, Service Engineers, System Administrators. This audience will work on system administration, operation and maintenance of the MINSAT, AIR, Voucher Servers and SDPs in the Charging System 3.0 CP6 network. Prerequisites The participants should be familiar with the network architecture and features of Charging System CS 3.0 and they must be able to use UNIX commands. This knowledge could be gained from experience or by attending the following courses: Charging System 3.0 Overview, LZU UNIX knowledge Duration and class size The length of the course is 4 days and the maximum number of participants is 8. Learning situation This is a task-oriented learning course based on tasks in the work process given in a technical environment using equipment and tools. This learning product combines instructor-led training with task-oriented based exercises on the MINSAT, AIR Server, Voucher Server and SDP. Access to MINSAT, AIR Server, Voucher Server and SDP is required for delivery of this course either in a test environment or at an operator site

13 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Introduction 90 mins SDP Server Identify the hardware components of the SDP server 60 mins Identify the various software in the SDP 15 mins Identify Directory Structure 15 mins Explain the component structure of the SDP server software 75 mins Perform essential software maintenance on the SDP server 180 mins Check the Disks, SS7 Links, database and storage management 15 mins Setup Users, User Groups and Function Group 30 mins 2 Voucher Server Identify the hardware components of the Voucher Server 30 mins Identify the various software on the Voucher Server 15 mins Identify the Redundancy Techniques 15 mins Identify the Directory Structure of Voucher Server 15 mins Identify the various FDS components 60 mins Perform essential software maintenance on the Voucher Server 120 mins Check the Disks, SS7 Links and Oracle 20 mins Event Logs and System Monitor 15 mins Setup Users, User Groups and Function Group 30 mins Generate and load batch files of vouchers 30 mins Generate Voucher Reports 30 mins Identify the hardware components of the Voucher Server 30 mins Identify the various software on the Voucher Server 15 mins 3 AIR Server Identify the hardware components of the AIR Server 60 mins Identify the software components of the AIR Server 15 mins Identify the Directory Structure of AIR Server 15 mins Understand the function of the Account Finder 120 mins Identify the AIR FDS Components 60 mins

14 Perform essential software maintenance on the AIR server 60 mins Check the Disks, SS7 Links and Oracle 20 mins Setup Users, User Groups and Function Group 30 mins Setup a service class 15 mins Configure AIR for refills and promotion plans 60 mins 4 MINSAT Customer Care Introduction to MINSAT 30 mins Identify the hardware components of MINSAT 30 mins Identify the software components of MINSAT 60 mins Understand the function of the Framework software in 30 mins MINSAT Configure the software components in MINSAT 20 mins Understand and Configure Batch Jobs 60 mins Setup Synchronization with external servers 20 mins

15 LHS: Overview of the Telco-based Convergence Solution (BSCS part) SY-1INE12 Description The telco-based convergence solution consists of a Business Horizontal layer and a Charging Control layer. The Charging Control layer takes care of real-time rating and balance management, whereas the Business Horizontal layer is the master of customer and contract data, billing and financial handling. This Overview course introduces the architecture of the Business Horizontal layer. The participants get to know the different processes, workflows, and applications in the Business Horizontal layer. The course will help to understand the concepts of billing and the maintenance of customers and contracts. The course is designed for people who need to get a general overview of the processes and workflows in the Business Horizontal layer. Learning objectives On completion of this course the participants will be able to: 1 Understand the architecture in the Business Horizontal layer 2 Know the basic workflow relevant for product definition 3 Know the discount and promotion features in the Business Horizontal layer 4 Understand the basic workflows in the web-application Customer Center 5 Know the billing relevant applications and documents 6 Know the applications used for financials and accounting Target audience The target audience for this course is: Service Planning Engineers, Service Design Engineers, Network Design Engineers, Network Deployment Engineers, Service Deployment Engineers, System Technicians, Service Technicians, System Engineers, Service Engineers, Field Technicians, System Administrators, Application Developers, Business Developers, Customer Care Administrators. This audience covers any personnel requiring a technical introduction to BSCS ix in a Convergent Charging & Billing Solution. 15

16 Prerequisites The participants should be familiar with the telecommunication market. Duration and class size The length of the course is 1 day and the maximum number of participants is 10. Learning situation The course is based on theoretical and practical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Introduction to the Business Horizontal architecture Introduction to product definition Introduction to customer and contract maintenance Introduction to billing & finance 1 hour 1 hour

17 LHS: Customer and Contract Maintenance CC-2INE12 Description The Telco-based convergence solution consists of a Business Horizontal layer and a Charging Control layer. The Charging Control layer takes care of real-time rating and balance management, whereas the Business Horizontal layer is the master of customer and contract data, billing and financial handling. Customer Center (CX) is an application in the Business Horizontal layer providing a comprehensive, web-based customer care functionality. This seminar provides detailed information about the relevant processes and functions related to customer and contract maintenance. Participants will learn how to introduce a new customer and contract into the system. This includes also the handling of large account hierarchies. Participants will also learn how to work with the financial features in Customer Center. How to handle other credits and charges? How to adjust balances of customers? The concepts of billing accounts together with the different billing principles are introduced as well. Learning objectives On completion of this course the participants will be able to: 1 Understand the architecture of Customer Center 2 Maintain Customers and Contracts 3 Apply Other Credits and Charges (OCC) 4 Maintain Large Accounts and understand the concept of payment responsibilities 5 Work with Free Units in Customer Center 6 Assign Promotion Packages 7 Maintain Friends & Family numbers Target audience The target audience for this course is: Customer Care Administration, Business Developer, System Engineers 17

18 Prerequisites The participants should be familiar with the architecture of the telco based convergence solution. The participants should have an understanding from the following courses: - Telco-based convergence solution overview Duration and class size The length of the course is 2 days and the maximum number of participants is 10. Learning situation The course is based on theoretical and practical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Introduction to Customer Care architecture Customer and Contract creation Memos & OCCs 2 Billing Accounts and Large Accounts Marketing tools related to Customer Center 1.5 hours 2.5 hours 3 hours 3 hours

19 LHS: Resource Maintenance RA-1INE11 Description The Telco-based convergence solution consists of a Business Horizontal layer and a Charging Control layer. The Charging Control layer takes care of real-time rating and balance management, whereas the Business Horizontal layer is the master of customer and contract data, billing and financial handling. Resource Administration (RA) is an online application in the Business Horozontal layer used to create and maintain resources. GSM resources comprise storage media like SIM cards, ports like IMSI s, and directory numbers like the MSIDN. The participants get to know the different workflows around resources. They will learn how to order resources from vendors and how to create resources. The course teaches also the different steps that are needed to create pre-activated-contracts. Learning objectives On completion of this course the participants will be able to: 1 Know the different resources that are maintained in the Telco-based convergence solution 1.1 Know the functions of the application Resource Administration 1.2 Order and create resources 2 Know the principles of pre-activated-contracts 2.1 Create pre-activated-contracts using Customer Center and Resource Administration Target audience The target audience for this course is: Service Design Engineer, Customer Care Administration, Business Developer, System Engineers Prerequisites The participants should be familiar with the architecture and processes of the Telco-based convergence solution. They should also have an understanding from the following courses: - Overview of the Telco-Based Convergence Solution Duration and class size The length of the course is 1 day and the maximum number of participants is

20 Learning situation The course is based on theoretical and practical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Introduction to resources Resource ordering and creation Pre-activated-contracts 1 hours 3 hours

21 LHS: Finance in Detail FI-2INE14 Description The Telco-based convergence solution consists of a Business Horizontal layer and a Charging Control layer. The Charging Control layer takes care of real-time rating and balance management, whereas the Business Horizontal layer is the master of customer and contract data, billing and financial handling. Dealing with the customers financial data is an important part of a network operator s daily business. Financial transactions are a crucial communication channel between you and your customers. Correct and smooth processing ensures flawless business operation and control. This course will help the participants to understand and work with the financial workflows. Various kinds of payment transactions are applied during the course. The attendees will also learn how to analyze invoice and payment data. The focus is set on providing a practical introduction to the applications often used by customer service representatives and cashiers. With this course the participants will be able to operate all relevant accounting functions of Customer Center and Accounts Receivable. The course gives also detailed information about general ledger workflows on the financials. What is the role and task of General Ledger application? How to create and maintain the chart of general ledger accounts? The attendees of this course will understand the crossapplication workflow in the Business Horizontal layer related to financials. Learning objectives On completion of this course the participants will be able to: 1 Work with customers and customer accounts 1.1 Find information about customers in Customer Center and Accounts Receivable 1.2 Use all kinds of payment transactions and understand the use of it 1.3 Understand the functions of Accounts Receivable 1.4 Explain the different concepts of customer balances and financial data 2 Apply credits 2.1 Apply credits in Customer Center 2.2 Work with credit notes in Accounts Receivable 3 Use the main functions of General Ledger 3.1 Understand the cross-application workflow around general ledger accounts 4 Work with deposits Target audience The target audience for this course is: Customer Care Administrator, System Engineer 21

22 Prerequisites The participants should be familiar with the Business Horizontal Layer and the applications used in it. They should also have an understanding of workflows and processes from the following courses: - Overview of the Telco-Based Convergence Solution Duration and class size The length of the course is 4 days and the maximum number of participants is 10. Learning situation The course is based on theoretical and practical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Overview on subscribers lifecycle Customers and their financial data Role of contracts in financial context Use of Memos 2 Overview of accounting concepts Taxation concepts Role and handling of GL accounts General Ledger Packages Handling and Concepts 3 Introduction to Accounts Receivable Concepts of customer balances, financial documents, and transaction types Assignment of cash entries to invoices, partial payments, overpayments, advance payments Other payment transactions 4 Credits Deposits Discussion of project specific business cases and Exercise 1 hour 1 hour 1 hour 1 hour 1 hour 1 hour 1 hour 3 hours 1,5 hour 1,5 hour 3 hours

23 LHS: Maintenance of Products TA-2INE13 Description The Telco-based convergence solution consists of a Business Horizontal layer and a Charging Control layer. The Charging Control layer takes care of real-time rating and balance management, whereas the Business Horizontal layer is the master of customer and contract data, billing and financial handling. In the Telco-based convergence solution products have to be maintained in the Business Horizontal layer and in the Charging Control layer. The task of the application Product Center (PX) is to create and maintain products in the Business Horizontal layer. Products are defined in Rate Plans which are used for contract creation in the web-application Customer Center (CX). How are products created and configured? What are the principles and concepts of products in the Business Horizontal layer? The participants will understand the structure of Rate Plans and how to create Rate Plans. The attendees will also get to know the different types of services that can be added to Rate Plans and how to configure these services. In this course the participants will learn how different details during Rate Plan creation have effect on the parameters in the contract creation. Which information is delivered by the Charging Control to the Business Horizontal layer and how provided information is evaluated? The participants will also learn the concepts of message formats used in the Business Horizontal layer and how to evaluate concepts during message processing. The course is designed for participants who need theoretical knowledge around product evaluation and a practical knowledge in the products setup in the Business Horizontal layer. Learning objectives On completion of this course the participants will be able to: 1 Understand the structure of Rate Plans 1.1 Create the different entities that are used in Rate Plans 1.2 Understand the concepts of services that are used in Rate Plans 2 Create contracts using a specific Rate Plan 2.1 Understand the different parameters used in Rate Plans and how they have an effect on the contract 2.2 Understand the service configuration parameters 3 Understand the concepts and principles around System Scenarios 3.1 Understand the concepts of usage data records (UDR) 23

24 Target audience The target audience for this course is: Service Planning Engineer, Service Design Engineer, Customer Care Administration, Business Developer, System Engineer Prerequisites The participants should be familiar with the architecture of the Telco-based convergence solution. They should also have an understanding from the following courses: - Overview of the Telco-Based Convergence Solution Duration and class size The length of the course is 3 days and the maximum number of participants is 10. Learning situation The course is based on theoretical and practical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Introduction to the Business Horizontal Layer Creation of Rate Plans 2 Contract Creation using a Rate Plan Service parameters 3 Structure of UDR s and mapping of information Structure of System Scenarios and concepts 1 hours 5 hours 3 hours 3 hours 3 hours 3 hours

25 LHS: Maintenance of Discounts and Promotions TA-2INE23 Description The Telco-based convergence solution consists of a Business Horizontal layer and a Charging Control layer. The Charging Control layer takes care of real-time rating and balance management, whereas the Business Horizontal layer is the master of customer and contract data, billing and financial handling. In the Business Horizontal layer different discounts can be created and maintained. The participants will learn the general pricniples around discounts in the Business Horizontal layer as well as the specific concept of Free Units and Promotions. Different use cases will help the participants to learn how to create these discount related funtionalities. The participants will also learn how to maintain the discount features using the webapplication Customer Center (CX), how to assign promotions and free units and how to work with Friends and Family (FaF) numbers. Learning objectives On completion of this course the participants will be able to: 1 Understand the concept of Free Units in the Business Horizontal layer 1.1 Create Free Unit Packages 2 Understand the concept of Promotions in the Business Horizontal layer 2.1 Create Promotion Packages 3 Understand general principles of discount functionalities used in the Business Horizontal Layer 4 Work with the different discount functionalities in the application Customer Center. Target audience The target audience for this course is: Service Planning Engineer, Service Design Engineer, Business Developer, Customer Care Administrator, System Engineer Prerequisites The participants should be familiar with the architecture and process of the telco-based convergence solution. They should also have an understanding from the following courses: - Overview of the Telco Based Convergence Solution Duration and class size The length of the course is 3 days and the maximum number of participants is

26 Learning situation The course is based on theoretical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Introduction to concepts of discounts in the Business Horizontal layer Concept of Free Units Creation of Free Unit Packages 2 Use cases around Free Units Concept of Promotions Creation of Promotion Packages 3 Use cases around Promotions Summary of discount concepts in the Business Horizontal layer 4 hours

27 LHS: Database in the Business Horizontal Layer DB-3INE14 Description The Telco-based convergence solution consists of a Business Horizontal layer and a Charging Control layer. The Charging Control layer takes care of real-time rating and balance management, whereas the Business Horizontal layer is the master of customer and contract data, billing and financial handling. Attendees of this course will gain a detailed knowledge about the database used in the Business Horizontal layer. How are the different entities represented in the database? What are the important tables related to products, customers, and contracts? Participants will understand the backbone structure and know the main tables around customer care and billing. In combination with their already existing PL/SQL working experience, participants will be enabled to develop business reports or extractions to external data warehouses. Participants will gain a deeper insight into the setup of the Business Horizontal layer: How is the GSM home network represented? Which tables define the network-specific composition IMSI s, SIM serial numbers and MSISDN s composed? Which properties of roaming partners are required for processing of related records? Participants will know which tables are relevant for processing: Which working tables are important for billing? Learning objectives On completion of this course the participants will be able to: 1 Understand main relations between entities in BSCS database 1.1 Know the main tables 1.2 Follow the application workflow on database level 2 Develop business related reports related to 2.1 Subscribers and their contracts 2.2 Resources such as IMSI s and MSISDN s 2.3 Invoices and payments 3 Know tables used for process control including 3.1 Bill Cycle Handler processing tables 4 Know tables for project specific system configuration 4.1 Network presentation 4.2 Selected general configuration tables Target audience The target audience for this course is: Customer Care Administrator, Business Developer, System Engineer, System Administrator. 27

28 Prerequisites The participants should have SQL knowledge. They should also have an understanding of the architecture and workflow of the Business Horizontal Layer based on the following courses or other sources: - Overview of the Telco-Based Convergence Solution - Maintenance of Products Duration and class size The length of the course is 4 days and the maximum number of participants is 8. Learning situation The course is based on theoretical and practical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time Day 1 High level diagram of billing and customer care subsystem 0.25 Presentation of networks and markets 1.75 Resource generation and maintenance 2 Services and their parameters 2 Day 2 Party types and roles. Subscribers and business partners 0.5 Customer data: Names, addresses, billing accounts 2.5 Contract data. GSM contracts for subscribers. 3 Day 3 Rate plan structure, packages used for rate plan creation 2 Unified data structure: Presentation of usage data record structure in BSCS database. 1.5 Free units and promotions: Tables for definition, assignments and results after processing 1.5 Configuration tables for message profiles used by Data Transmission Application (DaTa) 1 Day 4 Main tables for billing process 2 Tables for GSM roaming partner definition 2 Main tables around accounting

29 LHS: Message Processing Administration and Monitoring BA-3INE13 Description In the Telco-based Convergence Solution different layers can be differentiated the Charging Control layer and the Business Horizontal layer. Both layers have a close relationship to each other. Different interfaces are used to exchange information between the layers. Information can be balance change information, subscription changes, and also information on the rated call/event. Several back-end applications of the Business Horizontal layer are evaluating and enriching this information in a process called message processing. This course discusses the different impacts of message processing in the Business Horizontal layer. How are messages transferred from the Charging Control layer to the Business Horizontal layer? How are they processed in the Business Horizontal layer? The course gives a general overview of the back-end processes in the Business Horizontal layer. How are rated calls stored in the database? What are the preliminary procedures to be considered? The participants will learn the most important configuration steps for the message processing part of the Business Horizontal layer. The course will also help the participants to understand the DaTA and Message Profile as well as the Shared Memory concept used in the Business Horizontal Layer. Furthermore, the participants will be able to operate the different back-end processes. The participants get to know the message processing in different business cases. Which tasks do different applications have in the message processing workflow? The participants will also get an introduction to the administration and monitoring of the message processing applications and workflows. What kind of information can be collected from log files and how to evaluate messages during processing? Learning objectives On completion of this course the participants will be able to: 1 Understand the architecture in the Business Horizontal Layer 1.1 Know the interfaces to Charging Control Layer relevant for message processing 1.2 Understand the DaTA and Message Profile Concept 2 Configure the database and setup the UNIX environment 3 Start and monitor back-end processes 4 Understand the concept of data collection. Roles and tasks DIH and FIH 5 Understand the concept of processing and evaluation in relevant applications such as PRIH, RIH and RLH 6 Administrate and monitor the message processing applications and workflows 29

30 Target audience The target audience for this course is: Service Planning Engineer, Service Design Engineer, Customer Care Administrator, Business Developer, System Engineer, System Administrator Prerequisites The participants should be familiar with UNIX environments. A profound knowledge in SQL is recommended. They should also have an understanding of the different modules in the Business Horizontal Layer from the following courses: - Overview of the Telco-based Convergence Solution - Maintenance of Products Duration and class size The length of the course is 3 days and the maximum number of participants is 8. Learning situation The course is based on theoretical instructor-led lessons and practical sessions given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Overview of Message Processing Prerequisites and Preparation of environment Concept of DaTA and Message Profiles 2 Overview of records that are processed Analyze records Role and tasks of Table Extraction Handler (TEH) Processing of records Monitoring of log files and use cases with faulty records 3 Record investigation during message processing Administration and monitoring of message queues 1 hour 1 hour 1 hour 1 hour 3 hours 3 hours

31 LHS: Billing in the Telco-Based Convergence Solution BA-3INE12 Description The Telco-based convergence solution consists of a Business Horizontal layer and a Charging Control layer. The Charging Control layer takes care of real-time rating and balance management, whereas the Business Horizontal layer is the master of customer and contract data, billing and financial handling. The course will help the attendees to understand the architecture of the Telco-based convergence solution, e.g. how billing relevant information is exchanged between Business Horizontal and Charging Control. Participants will learn the different processes and workflows that are relevant to the billing concept and the different invoice documents that can be created. Furhter they will learn to analyze and evaluate the billing relevant information during invoice generation. With the use of the web-application Customer Center, participants will also learn how to create invoices with different modes and purposes. This course will also cover promotion relevant processes during the bill run and the results on the invoice. Learning objectives On completion of this course the participants will be able to: 1 Understand the billing relevant processes between Charging Control and Business Horizontal 2 Understand the message processing in the Business Horizontal 3 Differentiate the billing modes and their purposes 4 Know the different billing documents 4.1 Create invoices 4.2 Create call detail statements 5 Promotions in billing 6. Analyze output of bills Target audience The target audience for this course is: Service Planning Engineer, Service Design Engineer, Business Developer, Customer Care Administrator, System Engineer

32 Page 32 Prerequisites The participants should be familiar with the architecture of the Telco-based convergence solution. They should also have an understanding of the rating relevant processes from the following courses: - Message Processing Duration and class size The length of the course is 2 days and the maximum number of participants is 10. Learning situation The course is based on theoretical and practical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Introduction to message processing Billing relevant processes in Customer Center Billing documents and billing modes 2 Invoice Creation Promotions Call detail statement creation 177/03819-FAP Uae Rev: A Commercial in Confidence

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