OpenIT Manage your ICT Strategy. Topic 3 Technology Planning

Transcription

1 OpenIT Manage your ICT Strategy Topic 3 Technology Planning

2 openit Manage your Strategy - Technology Planning - 1. Overview of Technology Plan 2. Network Services Internet and 3. Hardware and Software Inventories and Plans 4. Training and Support 5. Policies and Procedures and Budget

3 - Benefits of Technology Planning - Ensure Technology to Support Strategic Goals Opportunity to Improve Existing Processes Creates Organisational Learning Focuses on Present and Future Enables Effective Targeting of Resources Establishes Framework & Process for Decision Making Creates an Historical Record Basis for Fundraising

4 - Technology Plan - Ask the Question CURRENT Do we have a record of what we have? Where is the key information stored e.g. passwords, contracts, contact names Do we have basic ICT policies? Do we comply with minimum legal requirements How secure are our processes and information? PROPOSED What is an appropriate IT plan for us?

5 - Levels of Technology Planning - Resource: Summit Collaborative Environmental Scan Technology Action Plan Technology Assessment Document your current situation Document the plan

6 - Technology Plan Content 1 - I. Front Matter II. Intro & Background Information III.Business Description IV.Network Services V.Equipment Details VI.Software Details VII.Network WAN/LAN Diagrams etc VIII.Other Technologies IX.Facilities Plan

7 - Technology Plan Content 2 - I. Security Plan II. Technology Support Plan III.Training Plan IV.Evaluation & Continuous Improvement Plan V.Acceptable Use Policy VI.Budget VII.Implementation Plan

8 - Technology Plan - Network Services Public Website Current Public Website Proposed Public Website Internal Website Services Current Service Proposed Service

9 openit Manage your Communication - Internet Services - ISP Internet Service Provider Domain name IE Domain Registry Domain name registration and hosting hosting Website Hosting Other services file storage ftp; Back-up ISP Direct Admin

10 openit - Manage your Communication Communication Application (client) Outlook [express], Thunderbird, Webmail Gmail, Hotmail, eircom Domain name address convention jblogs@nonprofit.ie joe.blogs@nonprofit.ie Servers local or hosted Span filtering joeblogs@nonprofit.ie joe_blogs@nonprofit.ie

11 openit - Manage your Communication Communication 2 Policy filing s, sub-boxes View s Delete s keep inbox less than 99 Archive CC to manager or peer Private use of Google Aps and gmail Windows Live and hotmail

12 Brand Strategy Brand Brief Core Brand Identity Vision, Mission and Values Team Information Context Core Brand Message Three Characteristics Target Audience Similar Organisations Scope and Objectives of new project

13 openit - Manage your Stragegy World Wide Web Type Brochure Publication Interactive Tim Berners-Lee Technology Standard html e.g. Dreamweaver, NVU Content Managed Site CMS Drupal and Joomla Terminal 4

14 WWW2 Website Optimisation key words links site updates Accessibility CMS better Web 2.0 Google, Salesforce.com, MySpace, ammado

15 Shared Databases Context - Communication / Information Workshops Behind many applications are databases Finance CRM Website (CMS) Current databases data sources Proposed change Vital for integration, security and planning Issues: Sharing, Users, Access, Security

16 Equipment Narrative - Table Current Desktop and Laptops Peripherals Printers, Scanners, Photocopiers, Cameras, USB Keys Servers UPS Backup Proposed Consistency TCO Printers (Laser vs Inkjet)

17 Software Inventory and Licenses Productivity Applications Office, , Accounting Enterprise Applications Calendar, Staff Timesheets, CRM Communication and Graphics Capabilities Digital Collateral list tools Workstation capability - software

18 LAN - WAN Internet Connection Hardware (modem) [Firewall] Router Access Point [WiFi] Hubs / Switches Wired Network Cat5e Fixed IP Addresses or DCHP

19 Security Plan 1.Information Security 2.Physical Security 3.System Security Server Security Desktop-Laptop Security Network Security Wesbite Security Passwords Antivirus Software Laptop Security measures Backups

20 Support Plan End-User Support Procedure for reporting hardware and software issue Periodic Maintenance Virus updates Software patches Version upgrades Shared Sector Resources Circuit Rider Phone and remote access system Help Desk

21 Training Plan Sector wide issue Carmichael Centre Staff Skills induction and training Resource: TechAtlas Staff Skills Survey Create Account Envision, Inventory, Access and Act Acccess Survey Staff Skills Communicate policies - HR Tech support staff training

22 Acceptable Use Policies Rights and Responsibilities Rules for use of IT Consequences of abuse story of access Bank of Ireland CEO Personal use Samples: strategictechnology.net document Humanware Sustainability Technology Policies Sign up

23 ICT Budget 1 Executive Summary Capital Expenditures Computers Printers Other Hardware Network Hardware Network Software Major Software Packages Support and Maintenance Upgrades Maintenance contracts

24 ICT Budget 2 Office Productivity Software Staff Volunteers Internet Service Expenses Broadband ISP Website development Other Consumables Technology Development Salaries

25 Planning Resources knowledgebases ICT Hub Techsoup

26 Planning Resources 2 BOOK: Wired for Good, Joni Podolsky Comprehensive Technology Plan Outline TechAtlas Staff Skill Survey Techsoup Technology Inventory Worksheets Summit Collaborative Humanware ENCLUDE Website Optimization ENCLUDE - Budget Template

27 THANK YOU from ENCLUDE