CROWNWeb Addressing Common Questions

Transcription

1 CMS CROWNWeb Application CROWNWeb Addressing Common Questions Featuring CROWNWeb Outreach, Communication, and Training (OCT) August 30, 2012

2 Today s Hosts O Janis Grady, RHIT, CPHQ Contract Officer s Technical Representative (COTR) CROWNWeb Outreach, Communication, and Training (OCT) Contract Centers for Medicare & Medicaid Services 2 Oniel Delva, BA, CTT Communications and Training Manager CROWNWeb Outreach, Communication, and Training (OCT) Contract FMQAI ESRD Network 7

3 Today s Presenters O CROWNWeb Outreach, Communication, and Training Oniel Delva, BA, CTT Communications and Training Manager Matthew McDonough, MS, CTT Project Manager 3

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5 CROWNWeb Usage O Currently, over 85% of Medicare-certified dialysis facilities have successfully submitted their data via CROWNWeb. Some facilities are continuing to work on ensuring that their computer systems meet CROWNWeb s usage requirements. CMS continues to review CROWNWeb s system configurations for necessary modifications. 5

6 Computer Specifications O Minimum CROWNWeb Computer Specifications Operating System Screen Resolution Web Browser Internet Connection Browser Configuration Viewing Reports in CROWNWeb Windows XP SP2 or higher (Mac OS is not supported) Minimum of 1280 x 1024 (Lower screen resolutions are not supported) Microsoft Internet Explorer 8.0 or 9.0 (Firefox, Chrome, Safari, and other browsers are not supported) Broadband (Dial-up modem connections are not supported) To display CROWNWeb correctly in Internet Explorer: Pop-ups must be allowed for the CROWNWeb domain (QualityNet.org) Java must be enabled - recommend JRE version 1.6.0_x and Java Plugin 6.0.x In order to view reports, the following programs must be installed: Adobe Reader 10.x or later (required to view reports in PDF format) Microsoft Excel 2007 or later (required to view reports in Excel format) 6 CROWNWeb s minimum computer specifications are accessible via

7 System Updates O CMS recently increased CROWNWeb s hardware resources by 100% since the National Release. CROWNWeb includes a new feature allowing users to easily navigate through search results. More performance tuning and infrastructure enhancements have been added to improve CROWNWeb s usability. 7

8 Acknowledgement of Challenges O CMS acknowledges and thanks users for their feedback regarding usability challenges related to: o o o o o Log in errors Unexpected log outs White screen errors BR549 errors Permission denied errors o Unable to display page (Error 404) o Password reset issues 8 Users feedback has helped CMS with tracking these challenges.

9 Your Feedback Matters O With the help of user feedback, CMS is currently researching fixes, including: o o o Windows 7 usability Internet Explorer 9 usability Extension of Time Out clock CMS analyzing the Clinical screens to streamline data entry. 9 Users should continue to contact the QualityNet Help Desk to open help tickets. o QualityNet Help Desk: [email protected] or

10 Log In Error: 60+ Days O Users will see a log in error message if they attempt to log in to CROWNWeb after 60+ days of inactivity. Users must work with their local Security Official (SO) to reactivate their accounts: 1. User contacts the SO. 2. SO confirms that the user is still with the organization. (If the user is an SO, have the backup SO or End User Manager verify this information.) 3. SO contacts the QualityNet Help Desk and requests account reactivation. 10

11 CROWNWeb Videos O 11 CROWNWeb videos are available on the Training page of

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14 Adding Personnel M How do I get a physician s name to display in the Attending Practitioner drop-down list? You must add him/her in the Personnel tab with a job description. You must also add the physician s NPI or UPIN. 14 Valid CROWNWeb format reminder: o o Personnel NPI = 10 digits in length. Personnel UPIN = six characters in length. (Example: A12345 or ABC123)

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16 Admitting Transient Patients M Does CROWNWeb automatically change a transient patient s status to a regular transfer in if he/she stays at our facility for >30 days? No. Once the transient window expires, the transient facility must edit the Admit/Discharge record and change the Transient Status from Yes to No. 16

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18 Access the CMS-2746 Form M How do I enter a CMS-2746 form for a patient via CROWNWeb? From the Home Page, click the Patients tab. You must then click the Edit Patient link to enter the Date of Death and Cause of Death. CROWNWeb will display an Add 2746 link. 18

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20 Administered vs. Prescribed M Should we report the administered or prescribed dose for medications given to patients in the center? 20

21 Administered vs. Prescribed M Should we report the administered or prescribed dose for medications directed to be taken by the patient outside of the center? 21

22 Last Lab vs. Total Monthly M Are the ESA, Iron, and Vitamin D fields requesting the total monthly dose? 22

23 Date Access Type Changed M What should I enter in the "Date Access Type Changed" field if a patient received a fistula prior to his/her start date? Enter the actual date the patient s current access type changed. CROWNWeb may display a warning message if the date is prior to the patient s admit date. 23

24 Patients Missing from List M What should I do when a patient is missing from my list on the clinical data screen? Check to see if you have selected the correct treatment type for the patient you are trying to locate. Patients will only display for the collection type selected for that clinical month. 24

25 No Lab Data M What should we enter if labs were not drawn for a patient during the clinical month? You are not required to enter lab values that you do not obtain in a clinical month. CROWNWeb's Clinical section was designed to comply with CMS' data submission requirements and allow users to report lab data that was collected. 25

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27 NRAA-HIE M We are participating in the NRAA-HIE pilot, and have questions about what we should do. NRAA-HIE participants should use CROWNWeb to enter: o o o o CMS forms PART data Personnel Users role(s) and scope 27 Contact the NRAA with questions regarding involvement and additional responsibilities.

28 FAQ Document M Questions submitted to [email protected] are being reviewed. Answers will be available via a searchable Frequently Asked Questions document. The FAQ document will be available via 28

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30 Final Comments C 30

31 Questions O 31

32 Our Next Session O CMS Community WebEx: TBA Date: September 27, 2012 Time: 2pm - 3pm ET 32

33 Thanks! O For Further Information [email protected] QualityNet Help Desk: Website: 33 This material was prepared by FMQAI, the CROWNWeb Outreach, Communication, and Training contractor, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy. OCT contract # HHSM G. Publication Number: FL-OCT-2012OTCT