VMS OVERVIEW AND INDUSTRY TRENDS. May 29th, 2014

Transcription

1 VMS OVERVIEW AND INDUSTRY TRENDS May 29th, 2014

2 INTRODUCTION Brian Hoffmeyer VP Product Marketing» 9 + years at IQNavigator» Product Marketing and Management, Professional Services, Industry Solutions (Consulting)» Passionate about helping clients, partners, and suppliers use the IQNavigator VMS to achieve strategic business goals Proprietary and Confidential to IQNavigator Inc. 2

3 TOPICS» Global Labour Trends» VMS Years of Evolution» How Suppliers Benefit from a VMS/MSP» What s Next, Where s the Industry Going» Features and Functionality» An Illustrative Case Study» Q&A Proprietary and Confidential to IQNavigator Inc. 3

4 GLOBAL LABOUR TRENDS Advanced economies are challenged million college-educated worker shortage by % increase in college-educated worker demand Aging workforce Potential global shortage of 45 million medium-skilled workers Surplus of almost 95 million low-skill workers in 2020 SOURCE: MCKINSEY & CO. Proprietary and Confidential to IQNavigator Inc. 4

5 NON-EMPLOYEE TRENDS» Yesterday & Today: TITLE HE» Tomorrow: TITLE HE 6% Workforce in % Workforce in % Workforce in x Temp Labor Growth Compared to Total Non-Employee Labour Categories TITLE HE Agency temps Freelancers Statement of Work Outsourced Services Growth Factors TITLE HE Business need for flexibility Worker preference Expanded use of SOW Temp labour at historical high Proprietary and Confidential to IQNavigator Inc. 5

6 EVOLUTION OF WORKFORCE MANAGEMENT PROGRAMS 1950s 1990s Late 1990s Today 1980s Mid 1990s 2000s Contingent Staffing Master Vendor Vendor Management Systems (VMS) Expanded Scope Vendor on Premise (VOP) MSP (Managed Service Program) Globalisation Proprietary and Confidential to IQNavigator Inc. 6

7 HOW ORGANIZATIONS USE A VMS: PROCURE TO PAYMENT WORKFLOW Proprietary and Confidential to IQNavigator Inc. 7

8 KEY WAYS ORGANIZATIONS BENEFIT FROM A VMS Visibility Access to real-time data on spend, headcount, and other key metrics Planning based on historical data and trends Ability to use to help modify stakeholder behaviours Cost Savings Hard savings through rate cards, competitive bidding, distribution lists & tiers, etc. Soft savings through process efficiencies Compliance Internal policies tenure, approvals, on- and off-boarding Contracts terms, rates, certifications, insurance External policies taxation & invoicing, data & personal privacy, labor law Automation User friendly processes that increase quality and lower time-to-fill Notifications to key parties at each step in the process Elimination of manual steps and paper-based processes Proprietary and Confidential to IQNavigator Inc. 8

9 KEY WAYS ORGANIZATIONS BENEFIT FROM A VMS Quality Improved customer satisfaction both with overall program and labor provided Associated services provide best-in-class program operations Risk Mitigation Visibility into/reduction of risks associated with contingent labor mgmt. and services procurement (tenure, on- and of-boarding, IC population) Clear delineation of employer-employee relationship for contingent labor Supplier Management Strengthen relationships and garner commitment and support from marketplace Manage supplier performance Proprietary and Confidential to IQNavigator Inc. 9

10 WHY BEST-IN-CLASS ORGANIZATIONS USE VMS Text and Charts from Aberdeen s 2013 Contingent Labor Management Strategies Review» It s not just about cost savings as organizations mature in their use of contingent labor, they begin to focus on the items below» Achieving these things across a global enterprise would be impossible without a VMS Proprietary and Confidential to IQNavigator Inc. 10

11 HOW SUPPLIERS BENEFIT FROM A VMS/MSP» Reduced cost of sales automation, notifications, tiers and distribution lists» Reduced administrative burden everything is online and reportable (e.g. timecards, consolidated invoices)» Improved accounts receivable regular/faster payments, less time spent tracking receivables Proprietary and Confidential to IQNavigator Inc. 11

12 HOW SUPPLIERS BENEFIT FROM A VMS/MSP» Level playing field all suppliers get requisitions at the same time and with consistent information» Larger number of fills quality suppliers will be rewarded with additional business based on performance not relationships» Greater number of opportunities strong programs typically expand into additional categories and geographies» Feedback loops Demand management/forecasting Supplier performance based on quantitative metrics Supplier feedback on program processes and technology Proprietary and Confidential to IQNavigator Inc. 12

13 WHERE THE MARKET IS GOING Continuous Maturation, Always Expanding Comprehensive Talent Management Services COMPLEXITY Contingent Labor Time and Expense Projects / SOW Milestone, Fixed Bid, Unit Based Talent Pools Freelancers Private Marketplaces FTE Bench Complex Services Managed Services, Legal, Mgmt., Off Shore, etc. TECHNOLOGY REQUIREMENTS Other Considerations Global Coverage & Localization Extended Services Categories Enhanced System Requirements Security Scalability Functionality Information & Benchmarking Reporting Market Intelligence Proprietary and Confidential to IQNavigator Inc. 13

14 VMS STRATEGY & DIRECTION Platform solution for the non-employee management strategy Regional MSP 2 Self- Service Regional MSP 1 MV/VO P VMS IC SOW Service Provider Online Staffing Proprietary and Confidential to IQNavigator Inc. 14

15 HOW IS VMS TECHNOLOGY EVOLVING? PRODUCT mobile talent pools marketplace communities data science verticals workflow recommendation engines CLIENT SaaS configurability agile delivery integration innovation global footprint big data on demand scale innovative technologies NON-EMPLOYEE LABOUR TECHNOLOGY Proprietary and Confidential to IQNavigator Inc. 15

16 MOBILE FIRST» Anytime, any device, any where» Contractor Time & Expense App ios & Android» Manager ipad App» Approvals on mobile devices Proprietary and Confidential to IQNavigator Inc. 16

17 EMBEDDED BUSINESS INTELLIGENCE» Analytics for everyone in reports and embedded» Easy-to-use, drag-and-drop report designer» Interactive / embedded user-driven scalable reporting platform» Export reports in different formats (Excel, PDF, HTML)» Multiple visual data formats Crosstab Line chart Bar graph Pie Chart Proprietary and Confidential to IQNavigator Inc. 17

18 BIG DATA RATE BENCHMARKING $20B in contingent labor spend data RateIQ Instant access to current, customized temp labor bill rates Evaluate your firm s bill rate performance against recent, actual market rates Build plans and forecasts using current market data Get the right talent fit and the right bill rate for the role being filled IQNdex Price index tracking temp labor bill rate trends Details by region and job category, including trends and drivers Top Hot Spots by job title and city Direct market insight based on actual market-clearing transactions Focused exclusively on bill rates for contingent and project labor Proprietary and Confidential to IQNavigator Inc. 18

19 IQN INTEGRATION CAPABILITIES Typical Integrations USER LOAD Roles & responsibilities Approval limits Hierarchies & data visibility SINGLE SIGN-ON SAML standard Works with notification links SECURITY/PROVISIONING For building & systems access Equipment provisioning TIMEFEEDS For project tracking, manufacturing facilities, supplier time-keeping COST ALLOCATION CODES Cost codes, business structures Hierarchies CONSOLIDATED INVOICE Allocated to cost codes Pre-approved, prereconciled IQNtegrator IQN VMS Integration Platform» Drag-and-drop process and data mapping» User entered business logic» New integrations and changes in days, not weeks» Fast and accurate testing» No software release required Proprietary and Confidential to IQNavigator Inc. 19

20 SUPPLIER INTEGRATIONS Developer portal for Procure-to-Pay automation» Portal for IQN s developer network: suppliers, clients, and partners» A comprehensive suite of in- and outbound web services based on HR- XML standards 12 services available today» Comprehensive technical documentation and support for each integration» Easy standardized integrations that leverage existing architecture Proprietary and Confidential to IQNavigator Inc. 20

21 TOTAL WORKFORCE PLANNING Strategic and tactical insight and analytics across the C-suite Tracking Components Integrations from HCM and ATS Display of TW Analytics in the app Standalone Database IQN Reporting and Anaylytics Proprietary and Confidential to IQNavigator Inc. 21

22 ON-DEMAND TALENT Total Human Capital Management Talent Pools Full Time Workers Referrals Returning Workers Interns Brand Loyalty Freelancers Quicker Access to Talent On-Demand Talent Inventory Better Performers / Calibrated Predictability Proprietary and Confidential to IQNavigator Inc. 22

23 Visibility and Control Case Study Global Financial Services and Investment Management Company Company Profile: Global company that partners with institutional investors to provide comprehensive financial services including investment management, investment research/trading and investment servicing. Categories Supported Admin/Clerical, Engineering (non-it), Finance/Accounting, IT, Professional (HR, Legal, Business, Procurement) IT SOW, Management Consulting, and Headcount Tracking Countries Supported 12 (North America, EMEA, and APAC) Spend $415 million annually program Model VMS/MSP THE OUTCOMES BUSINESS CHALLENGES IQNAVIGATOR SOLUTION» All non-employees globally (12,000+) are tracked in IQN» Passed audits regarding policy compliance» Established formal controls for accessing systems and facilities» Allows for hundreds of suppliers to provide contractors for nonessential positions» No visibility into: System and facility access granted to a large population» No controls or visibility into whether suppliers providing services had an MSA» No on-boarding and off-boarding process or controls in place» No way to manage compliance with approval and rate card policies» Implemented a VMS to serve as the single source of information for all nonemployee workers» Implemented streamlined business process to manage all categories of spend: Process varies by category for ease of use Controls around approvals and negotiated rate cards Compliant invoices sent to 5 different AP systems» Real-time synchronization with HR IS for system and building access» Regular audits to ensure IQN and HR IS are synchronized Proprietary and Confidential to IQNavigator Inc. 23

24 QUESTIONS & ANSWERS CONTACT

25 OVER A DECADE OF LEADERSHIP IN SERVICES PROCUREMENT SOFTWARE» Strong Foundations for Client Success Vendor Management System industry leader for 14+ Years $20 billion + in spend under management 150+ customers 35% of total spend is outside the US 40% of total spend is Statement of Work 420 employees Built-for-purpose solution for managing nonemployee workforce All services procurement spend categories Single, unified, global, end-to-end system Simple & intuitive analytics and decision making Mobile applications on ios and Android 700+ integrations with all major ERPs Extensive international experience Localized for 47 countries Available in 16 languages Proprietary and Confidential to IQNavigator Inc. 25

26 IQNAVIGATOR GLOBAL COVERAGE Localised and Active Countries 16 Available Languages Cantonese Czech Dutch English French Canadian French Continental German Indonesian Italian Japanese Korean Mandarin Portuguese Spanish Russian Slovak Localized 44 Countries Active Countries IQNavigator is Present in 94% of the World s Market* *Based on GDP of Active Countries vs. World GDP 170+ Available Currencies Proprietary and Confidential to IQNavigator Inc. 26