Ramco Dealer Management Systems (R-DMS) Empower Your Dealer To Be a Leader!

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2 Ramco Dealer Systems (R-DMS) Empower Your Dealer To Be a Leader!

3 DMS Challenges & Benefits A Principal Dealer Ecosystem is a very complex one with direct impact on the Customer. It is important for dealers to Have an improved Sales Forecasting, based on real-time sales inputs Have Stock Visibility and Inventories at dealerships Increase revenue through higher number of converted opportunities and customer retention Effectively control and monitor of the business for a better and decision making Provision Online onboarding, test and certification of dealerships Have complete ownership including maintenance, trainings, remote helpdesk and sustenance High volumes of manual transactions Information residing in silos across legacy systems Single source of truth for enterprise-wide data Challenges Faced Lack of decision support tools for analysis and forecast Improved Productivity across dealer network Training Dealers Benefits High application availability Improved process efficiency and reduced cost

4 Ramco Dealer System (DMS) ACCELERATE YOUR BUSINESS Ramco DMS is a cloud-hosted, integrated solution that helps Dealers : optimize resources Increase customer satisfaction Maximize potential for revenue generation

5 Ramco DMS Offering The End to End activities of a Dealer are covered through the following Modules Service R-DMS brings it all together Sales Analytics Dealer System (DMS) Spares Dealer Development Contextual to the Needs of each Type of Partner Minimal Capex investment Pay as you use Subscription charges All you need is a browser CRM Finance

6 R-DMS Platform Ramco Reporting and Intelligence platform Dealers Franchisee Subsidiary Sub-Contractor Seamless information availability Connect your different partners Ramco Connected Enterprise Platform Ramco Integration Platform - iris Legacy Application / ERP Integrate your Legacy applications

7 Parts PO by Dealer Parts Sales Invoice by KPD DMS Setup and Integration (Deployment Architecture) Dealer 1 Dist. Parts PO by KPD Parts Sales Invoice by Principal Dealer 2 Dealer 3 Dealer 4 Dealer 5 Model PO by Dealer Model Sales Invoice by Principal Masters Claims (Warranty and DSI Claim) Returns (Purchase, Sales and Invoice) IDT to Other Dealer Principal DB HO Control Unit HO AO Principal Core Business (ERP) Through Inheritance Through SFTP DMS Setup Outside DMS

8 Ramco DMS on Cloud Offering Pre-Sales Vehicle Service Spares CRM Dealer Development Warranty Finance & Accounting Sales Enquiry Follow-up Hierarchy Definition ( Sales Territory, Org, Parts, Sales, Service) Service Administration Job & Package Tool Master Maintenance PDI Item Master Price Master Post Sales Feedback Post Service Feedback Dealer Master Dealer Life cycle Warranty Administration Extended warranty General Accounting Receivables Quotation Make Master Recall DSI Purchase/Sales Process Post Sales / Service Follow up Working Capital Warranty Job card Payables Vehicle Exchange Model Master Mobile Service Complaints Return & Receipt Process Complaint Handling Training & Development Warranty Claim Process Fixed Assets Filed Activity Call Center Enquiry Purchase/Receiving Process Sales Process Reminders & Appointments Job Card PSF Reports Order Status Inquiry Inventory Analysis & Planning Event / Campaign Performance Monitor & Analysis Dealer Complaint handling Channel Finance Accounting Reports Reports Stock Transfer Service Invoice Allocation Process Pro-active customer contact Sales Planning Demo Vehicle Service Estimation Stock Inquiry Process Budgeting Vehicle Master Spares Liquidation Process Loyalty Administration IDT Purchase/Sales Process Counter Sales Process Sales Target( & Rolling Plan Dealer) Physical Inventory & Cycle Counting Reports Reports Advanced Reporting Wizard Interface Embedded Workflow Data Uploads Enterprise Add-ons Analytics esignature Device Integration SOA Integration / Collaboration Geospatial Integration Advanced Planning & Optimization Enterprise Process Control Solutions Powered by Ramco VirtualWorks

9 Value Proposition OEM Process Standardization (Sales, Service & Spares) Complete Visibility on Supply Chain Information Selective information gathering Ramco DMS co-exist with Principle ERP Systems Scalable / Module wise Reports (15 Principal Reports) Principle can use modules viz., CRM & Warranty Dealer Increase Operational Efficiency Improve Revenue Generation by High Customer Retention Approval Mechanism through Principal (RO/AO) Warranty Claim Scalable / Module wise Reports (100+ Dealer Reports) Real Time Stock Availability (Vehicle/Parts)

10 Unique Selling Proposition ( USP) of Ramco DMS Cloud-hosted solution offering: Sales, Service, Parts, CRM, with an excessive OEM Integration Touch Points built in. Best In-Class Processes and Practices in place resulting in high Productivity & Efficiency across Dealer Network Suitable for any OEMs and Multi-Franchisee Dealership Outlets Cost-Effective Pay-Per-Use i.e., Subscription Model Online On-Boarding, Provisioning, Test and Certification of Dealerships Complete ownership including Maintenance, Trainings, Remote Helpdesk

11 Mobility Access ERP screens on Mobile Sales Service Spares Customer Relationship Manage Critical operations Anytime, Anywhere Download App Approval & Alerts Attach Images

12 Sample Dashboards Parts Ageing Analysis Sales Enquiry Information Service Job card Status

13 Case Study DMS Customers

14 A LEADING TRACTOR MANUFACTURER IN INDIA Comprehensive DMS offering 1560 Users 310 Dealers across India Global Scalability Providing an integrated Dealer System, including Vehicle Sales & Purchase, Service, Parts, Warranty, Ramco Systems Dealer Development & Finance to connect Principal s extended dealer network

15 Gujarat 13+2 Dealers DMS Roll out in just 6 each Dealership Users: Dealer 318, Principle 23 Telangana 4+1 Dealers 53 Dealerships + Depots ARI Reports Intg. Touch Points thro IRIS Karnataka 17+2 Dealers Andhra Pradesh 9+1 Dealers Tamilnadu 3+1 Dealers 2 member Team per Roll out Rollouts In parallel per week Ramco Systems

16 Thank you