Why Bother? 4/24/2013. GetIThere! In Northeast Ohio. 1 st Annual Summit April 19, 2013 DISCOVERING IT TALENT NEEDS: THE RITE WAY

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1 GetIThere! In Northeast Ohio 1 st Annual Summit April 19, 2013 DISCOVERING IT TALENT NEEDS: THE RITE WAY INSIGHT INTO LABOR MARKET DYNAMICS Why Bother? We need real time data on what IT jobs are in-demand, what they require of workers, and who is hiring in Northeast Ohio. Burning Glass Technologies provides the analytics do this and more. A deepened understanding will help RITE to determine: where the jobs are and extent of commonality among employers seeking to fill similar talent positions as an interim step before investing in Profiles. where to focus attention to develop or expand internship or co-op positions toward creating future hiring pool Determining new IT roles for Profiling. Inform new students and job seekers on where the jobs are, so they select IT major wisely It will also help us assess alignment of IT education programs with overall market demand to jumpstart discussions with institutional partners. For RITE, this but scratches the surface.if only we had better real time information about the region s labor market for IT Talent. 1

2 Traditional Way to Define Demand for IT Talent According to U.S BLS 1, in 20, Computer Systems Analysts and Computer Support Specialists were 27% of all IT jobs in northeast Ohio. Table 1 Name IT Employment in the 18-County Northeast Ohio Region 18 Occupational Titles as Defined by BLS 20 s % of Total 2017 s % Annual Change Computer Systems Analysts 8, % 8,328 4% 216 Computer Support Specialists 7, % 8,364 5% 286 Software Developers, Applications 5, % 6,303 7% 151 openings are estimated at an average of 1700 a year Rather bleak picture of the demand for IT Talent. Anticipated demand by 2017 is unimpressive. No sense of rapidly changing IT roles Up to now, this was the best overall empirical data available of the region s IT labor market. 1 Bureau of Labor Statistics Network and Computer Systems Administrators 5, % 5,501 6% 152 Graphic Designers 5, % 5,169 1% 194 Computer Programmers 3, % 4,022 2% 1 Data Entry Keyers 3, % 3,680 (4%) 75 Information Security Analysts, Web Developers, and Computer Network Architects 3, % 3,834 8% 110 Computer and Information Systems Managers 3, % 3,634 5% 86 Software Developers, Systems Software 2, % 2,422 16% 87 Word Processors and Typists 1, % 1,809 (3%) 14 Computer, Automated Teller, and Office Machine Repairers 1, % 1,694 (7%) 46 Computer Operators 1, % 1,385 (4%) 17 Multimedia Artists and Animators 1, % 1,477 5% 48 Database Administrators 1, % 1,341 11% 47 Technical Writers % 654 3% 17 Computer Hardware Engineers % 417 5% 15 Desktop Publishers % 351 (10%) 8 Computer and Information Research Scientists % 249 6% 8 Total 58, % 60,631 4% 1,688 The New Way: A Different Impression of the Labor Market Real time Posting for IT in NEO Using the same BLS Occupations, 6,272 Online Ads were posted within NEO from Jan 14 to April 11, Still These titles tell us little about the jobs people are doing. The largest number are in an All Other group which is where new job titles are put by BLS. This is a black box for the largest number of IT job Ads. With Burning Glass, we have new ways of working with ad content. Table 2 Postings for IT Workers as Definedby BLS Occupations Northeast Ohio Computer Occupations, All Other 1,348 Computer Programmers 1,151 Software Developers, Applications 955 Computer Systems Analysts 815 Computer User Support Specialists 484 Web Developers 337 Network And Computer Systems Administrators 325 Database Administrators 256 Software Developers, Systems Software 238 Computer Network Support Specialists 86 Information Security Analysts 71 Computer Network Architects 62 Statisticians 55 Actuaries 38 Operations Research Analysts 38 Computer And Information Research Scientists 15 1 Burning Glass: Labor/Insight 4 6,274 2

3 The TOP TEN jobs have 18% of IT ads across the region With clarity around IT jobs in-demand, RITE can begin to define priorities around talent demand IT s with Most Postings in NEO Table 3 Top Titles for IT Occupations in Northeast Ohio TOP Listing from 200 Titles 1 5 Software Engineer 255 Application Developer 72.net Developer 140 Database Administrator 56 Project Manager 132 Quality Assurance Analyst 52 Systems Engineer 4 Senior Network Engineer 46 Network Engineer 110 Help Desk Analyst 43 Web Developer 107 Business Analyst 43 Java Developer 100 Information Technology Project Manager 42 Systems Analyst 99 Applications Developer 42 Software Developer 91 Network Administrator 41 Applications Engineer 90 Web Applications Developer 39 Programmer/Analyst 83 Business Systems Analyst 37 Data Analyst 75 Oracle Database Administrator 37 Systems Administrator 73 Business Process Analyst 36 Information Technology Manager 34 Buring Glass: Labor/Insight Table 4 Titles for Computer System Analysts Top Listing from 200 Titles Table 5 Top Titles for Computer Programmers in Northeast Ohio Top Listings of 199 Titles Systems Analyst 101 Technical Consultant 11 Business Analyst 42 Information Technology Auditor 11 Business Systems Analyst 40 Technical Business Analyst 11 Business Process Analyst 35 Sap Business Analyst 11 Senior Systems Analyst 24 Financial Systems Analyst 11 Senior Business Systems Analyst 19 Technical Analyst 10 Information Technology Analyst 17 Sap Afs Consultant 9 Information Technology Business 14 Sap Pp Analyst (dts Config) 9 Analyst Systems Analysts - Own A Franchise Clinical Systems Analyst 9 Business Quality Assurance Analyst Lead Systems Analyst 8 Burning Glass: Labor/Insight.net Developer 143 Developer 16 Java Developer 105.net Programmer 14 Programmer/Analyst 85 Application Programmer 13 Senior Java Developer 30 Vb.net Developer 13 Senior Programmer/Analyst 23 Frontend Developer - Own A Franchise Business Senior Net Developer 20 Product Developer - Own A Franchise Business C# Developer 20 Developer - Own A Franchise Business C#.net Developer 19 Vice President Of Product Developer - Own A Franchise Business Crystal Reports Developer 19 Senior Developer - Own A Franchise Business Java/J2ee Developer 18 Asp.net Developer 11 Java Programmer 18 Programmer 11 Junior Net Developer 10 BLS Occupation Titles do not really tell us what workers do on the job Table 6 Top IT Titles for Computer Support Specialists Top Listing of 160 Titles titles provides a better clue about jobs now in demand, job requirements that students need to know. Help Desk Analyst 42 Help Desk Technician 9 Geek Squad Agent 31 Desktop Support 8 Support Specialist 24 Help Desk Specialist 6 Geek Squad Advanced Repair Agent 20 Information Technology Support 6 Specialist Pc Technician 19 Technical Support Engineer 6 Help Desk Support 18 Deskside Support Technician Iii 6 Technical Support Representative 15 It Help Desk 5 Help Desk 15 Technical Support 5 Technical Support Specialist 15 Deskside Support Technician Ii 5 Desktop Support Analyst 13 Desktop Support Technician 5 Technical Support Analyst 11 Supervisor, Technical Support 5 Information Technology Technician 10 Manager, Technical Support Burning Glass Labor/Insight It Help Desk Associate 5 3

4 Table 4 Titles for Computer System Analysts Top Listing from 200 Titles Systems Analyst 101 Technical Consultant 11 Business Analyst 42 Information Technology Auditor 11 Business Systems Analyst 40 Technical Business Analyst 11 Business Process Analyst 35 Sap Business Analyst 11 Senior Systems Analyst 24 Financial Systems Analyst 11 Senior Business Systems Analyst 19 Technical Analyst 10 Information Technology Analyst 17 Sap Afs Consultant 9 Information Technology Business 14 Sap Pp Analyst (dts Config) 9 Analyst Systems Analysts - Own A Franchise Clinical Systems Analyst 9 Business Quality Assurance Analyst Lead Systems Analyst 8 Burning Glass: Labor/Insight Table 5 Top Titles for Computer Programmers in Northeast Ohio Top Listings of 199 Titles.net Developer 143 Developer 16 Java Developer 105.net Programmer 14 Programmer/Analyst 85 Application Programmer 13 Senior Java Developer 30 Vb.net Developer 13 Senior Programmer/Analyst 23 Frontend Developer - Own A Franchise Business Senior Net Developer 20 Product Developer - Own A Franchise Business C# Developer 20 Developer - Own A Franchise Business C#.net Developer 19 Vice President Of Product Developer - Own A Franchise Business Crystal Reports Developer 19 Senior Developer - Own A Franchise Business Java/J2ee Developer 18 Asp.net Developer 11 Java Programmer 18 Programmer 11 Junior Net Developer 10 4

5 Table 6 Top IT Titles for Computer Support Specialists Top Listing of 160 Titles Help Desk Analyst 42 Help Desk Technician 9 Geek Squad Agent 31 Desktop Support 8 Support Specialist 24 Help Desk Specialist 6 Geek Squad Advanced Repair Agent 20 Information Technology Support 6 Specialist Pc Technician 19 Technical Support Engineer 6 Help Desk Support 18 Deskside Support Technician Iii 6 Technical Support Representative 15 It Help Desk 5 Help Desk 15 Technical Support 5 Technical Support Specialist 15 Deskside Support Technician Ii 5 Desktop Support Analyst 13 Desktop Support Technician 5 Technical Support Analyst 11 Supervisor, Technical Support 5 Information Technology Technician 10 Manager, Technical Support 5 It Help Desk Associate 5 Burning Glass Labor/Insight What Else Is Hidden In O*NET All Other IT Workers Category? 1,348 ads appear as All Other in Table 2. In reality, there are 244 Engineering s 209 Management s 99 Analyst Table 7 Top IT s in Northeast Ohio from BLS 'All Oher' Occupations Norhteast Ohio % of Postings % of Postings Project Manager % Reliability Engineer % Network Engineer % Quality Assurance Tester % Data Analyst % Technology Manager % Senior Network Engineer % Infrastructure Project Manager % Information Technology Project Manager % Business Intelligence Analyst % Quality Assurance Analyst % Network Analyst % Information Technology Manager % Information Technology Architect % Business Intelligence Developer % Enterprise Architect 0.9% Software Tester % Quality Assurance Engineer 0.9% Solutions Architect % Cisco Network Engineer % Software Test Engineer % Desktop Engineer % Senior Project Manager % Burning Glass: Labor/Insight

6 IT s By Industry of Employment in NEO Table 8 IT s Are Clustered in a Few Industry Sectors in Northeast Ohio Industry % All IT # IT Postings Manufacturing Industies Postings Professional, Scientific, & Technical Services 16.9% Machinery Manufacturing 105 Healthcare Computer And Electronic Product 15.4% Manufacturing 2 Manufacturing Electrical Equipment, Appliance, 13.8% And Component Manufacturing 0 Finance, Insurance & Percent of All Manufacturing Banking 9.9% 49% Information 4.9% Government & Facilities 4.0% Percent of all Industry 64.9% Burning Glass:Labor/Insight Professional, Scientific, & Technical Services (17%) Healthcare (15%) Manufacturing (14%) Finance, Insurance and Banking (10%) Information 5% These IT skills and expertise are of greatest importance to us since they appear in the greatest number of IT job postings. These can drive discussions among employers and with educators about what students need to know and experience. Top 25 IT Specialized Skills from Postings Table 9 Help Desk Support Technical Writing / Editing Data Analysis Enterprise Resource Planning (erp) Database Administration Technical Support Top 25 IT Expertise Listed in Postings System and Network Configuration Unix Systems Analysis Object-Oriented Analysis And Design (ooad) Software Engineering Sql Web Site Development Sap Linux Business Process Operating Systems Extensible Markup Language (xml) Sql Server Information Systems Javascript Microsoft C# Java Oracle.net 1 6

7 Special Focus on Project Managers in IT Table10 Many are missed if we search only on IT Project Manager. Plus the nature of job is more clear Titles from Occupation Project Manager in IT Top Lisiting from 200 Titles Project Manager 136 Project Manager Ii 4 Information Technology Project 42 Sap Mm Analyst/Procure To 4 Manager Information Technology 33 Facilities Project Manager 4 Manager Senior Project Manager 27 Manager, It Strategy 4 Technology Manager 19 Healthcare Project Management 4 Infrastructure Project Manager 11 Quoter/Project Manager 4 Technical Project Manager 9 Manager, Ets/Sap/Mm, Pp 4 Assistant Project Manager 7 Project Manager Ii - Telecomm 3 Project Manager Iii 6 Senior/Project Manager, Gsd 3 Hdd Project Manager 5 Adjunct - Project Management 3 Web Project Manager 5 Project Manager - Cjprgmgr 3 Agile Project Manager 3 Burning Glass: Labor/Insight 1 13 Top Specialized Skills of Project Managers in IT These skills emphasize Business skills and knowledge Analytical skills IT skills and knowledge Suggests what project managers need other than a PMP certification. Table 11 Top Specialized Skills Listed for Project Managers in IT Northeast Ohio Scheduling 73 Systems Development Life Cycle (sdlc) 23 Contract Management 48 Itil 22 Forecasting 46 Information Systems 21 Business Process 46 Financial Analysis 21 Sap 45 Estimating 21 Office Equipment 37 Data Management 19 Enterprise Resource Planning (erp) 35 Data Analysis 19 Business Development 33 Oracle 19 Mentoring 33 Sql 19 Process Improvement 33 Management Information System (mis) 18 It Management 28 Business Case 18 Procurement 28 Process Design 16 Product Development 26 Business Analysis 16 Business Administration 24 Six Sigma 16 Telecommunications 24 Full Life Cycle 16 Burning Glass: Labor/Insight

8 Who Needs Project Managers? Employers with positions in project management. Are there issues in filling these positions from graduates & other job seekers living in the NEO? Table Employers Postings Project Manager Positions In IT Northeast Ohio % of % of Postings Postings CLEVELAND CLINIC 11.4% MOEN 1.2% GENERAL ELECTRIC COMPANY 3.7% S&P SOLUTIONS 1.2% FORTUNE BRANDS HOME & SECURITY 2.2% DONER 0.9% PROGRESSIVE INSURANCE 2.2% BOOZ ALLEN HAMILTON INC. 0.9% KPMG 1.9% FIRSTENERGY 0.9% NEW YORK COMMUNITY BANK 1.5% APPTIS INCORPORATED 0.9% Generally, not many PHILIPS ELECTRONICS NORTH SHERWOOD LEHMAN MASSUCCO AMERICA CORP 1.5% INCORPORATED 0.9% programs are CGI 1.5% LUBRIZOL CORPORATION 0.9% available at the THE PNC FINANCIAL SERVICES region s college s and GROUP, INC. 1.2% HYLAND SOFTWARE 0.9% universities. ROCKWELL AUTOMATION SHERWIN WILLIAMS 1.2% INCORPORATED 0.9% MOEN 1.2% LIBERTY INFO MGT SYSTEMS 0.9% S&P SOLUTIONS 1.2% SET INCORPORATED 0.6% Buring Glass: Labor/Insight 1 15 Basic Skills Needed for Project Managers Ability to Manage projects and operations Communicate and relate to others Table 13 Top Basic Skills Listed for Project Managers in IT Occupations Project Management % Northeast Ohio # % of s # % of s Building Effective Relationships With Customers / Co-Workers IT Foundational tools Analytical Skills 21 st Century Skills % Communication Skills % Quality Assurance And Control 73.8% Management % Microsoft Excel % Organizational Skills % Detail-Oriented % Planning % Customer Service % Leadership % Change Management % Project Planning And Development Skills % Presentation Skills % Writing % Microsoft Powerpoint % Problem Solving % Supervisory Skills % Training % Strategic Planning % Microsoft Office % Research % Microsoft Project % Microsoft Visio % Budgeting % Time Management % Buring Glass: Labor/Insight

9 So how do we communicate the need for 21 st Century IT skills to students? When their perception is Communicate and relate to others Instead of Ability to Manage projects and operations 17 The RITE Way Profiling and Student Assessment Project 1. Gain employer agreement on important IT roles 2. More thoroughly understand the knowledge, skills, abilities and human attributes required for a small number of specific entry level NEO IT jobs 3. Compare college IT students to the human attributes identified 4. Provide feedback to students, create development plans and better connect them with campus resources 5. Share information with employers, educators and other stakeholders Helpful Tools Skills Framework for the Information Age (SFIA) to gain a deeper understanding of jobs and job requirements Burning Glass data as a starting point to analyze similarities of jobs, job titles and job responsibilities across the region 18 9

10 Determine what jobs are similar across NEO employers In early 2011, gathered and categorized IT job descriptions from RITE Companies Identified IT job buckets and critical entry level job(s) from each bucket Infrastructure Desktop Support Specialist Jr. Network Engineer/ Network Engineer I Internet Services Web Designer/Developer Software Testing Quality Assurance Analyst Software Development/Engineering Software Developer Consulting IT Business Analyst 19 Conducted 6 Profiles Starting May 2011, utilized a professional, proven process from SHL engaging subject matter experts across multiple RITE companies to better understand the job and requirements At least 5 Subject Matter Experts (SMEs) {people who do the job or supervise the job} participated in a 4 hour focus group session for each job and came to consensus on: The main purpose of the job & job objectives Sorting 32 task category cards and choosing the top 8-10 Rating the tasks in terms of amount of time and importance related to accomplishing objectives Ranking tasks context (i.e., education, experience, physical requirements, working hours, etc.) Identifying knowledge, skills, and certifications 20 10

11 Web Designer/Developer Top 5 Essential Work Activities Using Keyboard devices Relationships/Representing/ Inquires Informing/Reporting Designing/Problem Solving Selling/Influencing Important Persuasive Outspoken Independent Minded Human Attributes Essential Socially confident Innovative Affiliative Data Rational Adaptable Detail Conscious Key Competencies Leading and Deciding Supporting and Co-operating Analyzing and Interpreting Creating and Conceptualizing Adapting and Coping Critical Knowledge and Skills Use logic and reasoning to identify strengths and weaknesses of alternative solutions or approaches to problems Identify complex problems and review information to develop and evaluate options and implement solutions Attentively listening, asking questions, and understanding points being made Communicate effectively in writing 21 IT Business Analyst Top 5 Essential Work Activities Relationships/Representing/Inquires Deciding Designing/Problem solving Analyzing/Integrating/Interpreting Collecting Information Key Competencies Leading and Deciding Supporting and Co-operating Interacting and Presenting Analyzing and Interpreting Creating and Conceptualizing Human Attributes Persuasive Evaluative Independent Behavioral Minded Innovative Outgoing Adaptable Affiliative Detail Conscious Socially Confident Trusting Democratic Critical Knowledge and Skills Translate technical information to a non-technical audience Understand marketing and business concepts Effectively communicate business needs to a technical audience 22 11

12 Student Assessment Baldwin Wallace University, Cleveland State University, Lorain County Community College, Stark State College, University of Akron engaged students to complete an online work style assessment that measured three domains: thinking style, relationships with people and feelings/emotions to identify gaps from job profiling results 87 Students completed the Occupational Personality Questionnaire (OPQ) assessment and chose up to 3 jobs to compare their results to Generated Person / Match Reports Created a development plan for students and/or assisted with career exploration via feedback sessions and through Career Services Departments The MAXXattain report is a tool that helps students, Career Services staff, Faculty, and employers. It identifies development gaps and assists in creating a road map to close those gaps. 23 Results from student assessments Human attributes identified as having the largest gaps based on job profiling data Web Designer/Developer 24 Total Students Persuasive Outspoken Independent Minded Outgoing Affiliative Socially Confident Democratic Data Rational Conceptual Innovative Adaptable Detail Conscious Worrying Trusting Persuasive Controlling Outspoken Outgoing Affiliative Socially Confident IT Business Analyst 29 Total Students Democratic Behavioral Variety Seeking Adaptable Optimistic Trusting 24

13 Skills Framework for the Information Age SFIA is open source, free to use and owned and maintained by The SFIA Foundation, a not-for-profit organization Accessed by over 15,000 organizations from more than 100 countries SFIA provides a common language for professional bodies, public sector organizations, employers, educators and recruiters A simple and logical two-dimensional framework consisting of areas of work or skills on one axis and levels of responsibility/proficiency on the other RITE and SFIA Deepen the understanding of jobs and job roles Improve the way people are prepared for IT jobs Common language for employers and educators 25 Using new tools to assist in determining what jobs are similar across NEO employers Prior to future job profiling, Burning Glass data will be used as a starting point to analyze similarities of jobs, job titles and job responsibilities across the region Top Titles under Web Developer Occupation Web Developer 106 job postings Web Designer 23 job postings 18 County NEO Region 1/17/13 4/16/13 Burning Glass 13

14 Top Titles with Web Designer Web Designer 23 postings Web Designer/Developer 1 job posting 18 County NEO Region 1/17/13 4/16/13 Burning Glass Top 25 Employers with Title Web Developer RITE Companies Sherwin Williams 7 job postings Cleveland Clinic 5 job postings 18 County NEO Region 1/17/13 4/16/13 Burning Glass 14

15 Top 25 Employers with Title Web Designer RITE Companies American Greetings 1 job posting Cleveland Clinic 1 job posting 18 County NEO Region 1/17/13 4/16/13 Burning Glass Top 25 Specialized Skills for Titles including Web Developer 18 County NEO Region 1/17/13 4/16/13 Burning Glass 15

16 Top 25 Specialized Skills for Titles with Web Designer Top 25 Specialized Skills in Common Web Site Development Javascript Extensible Markup Language (xml) Jquery Ajax Web Site Design Adobe Photoshop 18 County NEO Region 1/17/13 4/16/13 Burning Glass How can we work collectively? Utilizing Labor Market Statistics, job posting information from Burning Glass, job profiling results, student assessment data and SFIA The RITE APP Attract Build the Pipeline More informed conversations with potential students, current students and parents to increase the pipeline of students entering and completing IT educational programs Better tools to match students to the best career path early in the process Prepare Develop the Talent Guide student learning in the classroom and during internships based on NEO collective employer input, aggregate student assessment data (more data is being gathered) and actual job postings Develop curriculum innovations Better student preparation for internships and jobs Place Connect the Talent More internships and job placements between NEO students and NEO employers Less time required to on-board and develop interns and new employees into high performing 32 workers 16

17 Special Thanks to Kelly Bailey, Burning Glass Technologies, for critical assistance in generating data for the Summit Denise Vinton, Eaton Corporation for assistance with SFIA information for the Summit Prepared by Jim Shanahan, Ph.D. Shanahan Resources, Inc. Teaming Industry with Higher Education to Shape Tomorrow s Workforce shanahan.jim.l@gmail.com Annette McIver Interim Program Director University System of Ohio Talent Development Network Lorain County Community College amciver@lorainccc.edu For more information