SESSION 108 Wednesday, March 25, 10:15 AM - 11:15 AM Track: Industry Insights

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "SESSION 108 Wednesday, March 25, 10:15 AM - 11:15 AM Track: Industry Insights"

Transcription

1 SESSION 108 Wednesday, March 25, 10:15 AM - 11:15 AM Track: Industry Insights Control Shift: How Cloud Computing Is Changing Everything Hank Marquis Practice Director, Cloud, Global Knowledge Session Description The cloud has changed the business model, which has, in turn, forced IT operating systems, and even IT job roles, to adapt and change. In this session, attendees will examine the changing roles inside and outside of IT: networking, support, administration, application development, business analysis, project management, and even customers. With social, mobile, analytics, and cloud (SMAC) trends causing technologyand managerial issues, this session will consider onboarding, career development, and advancement. Find out how to not only remain relevant but also prosper in a cloudbased world. (Intermediate) Speaker Background Hank Marquis was working with cloud services before they were called the cloud. For nearly twenty years, Hank has worked to improve service delivery for a wide variety of service providers and their customers. He specializes in the changes required of IT to seamlessly move to the cloud.

2 Session 108: Control Shift - How Cloud Computing Is Changing Hank Marquis, Practice Leader, Cloud Computing, Global Knowledge ITIL Service Strategy Reviewer, ITIL Service Catalog author and examiner APMG Examiner, EXIN Council Member, itsmfusa committee member 29 Years IT Experience, Technician to CIO PhD Organizational Leadership-ICT Charted Fellow British Computer Society (FBCS, CITP) ITIL, ISO-20000, COBIT, Six Sigma, Project Management Certifications

3 We re Going to Cover Five Big Ideas 1. Digital Business 2. CAMS (Cloud Analytics Mobility Social) 3. What CAMS Means to IT 4. Changing Jobs, Skills and Responsibilities 5. How You Can Prepare for CAMS Transformation is the word of the day, and digital business is what s causing all the commotion. DIGITAL BUSINESS

4 Cloud/CAMS is Changing Our Business and IT Models Changing Business Model Cloud Business Agility, Economics of scale, Globalization, Competitiveness Analytics Discovering value through patterns and predictions, SEO, SEM Mobility Value through micro-moments, Geo-tagging, All Channel Experience Social Social Media Engagement, Connected Customers, Collaboration Changing IT Model Cloud Computing The engine underneath social, mobile and big data analytics Analytics (Big Data) Business intelligence analytics spearheading predictive strategies Mobility How workers want to be access their systems and data from anywhere, on any device (mobile, desktop, tablet) Social How people want to work real-time collaboration affects retention, hiring, productivity, succession/promotion, generational Source: Capgemini Changing Business Models Change IT Changing Business Model Cloud Business Agility, Economics of scale, Globalization, Competitiveness Analytics Discovering value through patterns and predictions, SEO, SEM Mobility Value through micro-moments, Geo-tagging, All Channel Experience Social Social Media Engagement, Connected Customers, Collaboration Changing IT Model Cloud Computing The engine underneath social, mobile and big data analytics Analytics (Big Data) Business intelligence analytics spearheading predictive strategies Mobility How workers want to be access their systems and data from anywhere, on any device (mobile, desktop, tablet) Social How people want to work real-time collaboration affects retention, hiring, productivity, succession/promotion, generational Source: Capgemini

5 Capability Digital Masters Like Financial Services and Retail Have Already Adapted. Leadership Cloud Analytics Mobility Social CAMS (CLOUD ANALYTICS MOBILITY SOCIAL)

6 Cloud is No Longer the Future of IT. Virtual Data Center Business Analyst PaaS Cloud Operating System API API Storage Compute DevOps Network Project Mgmt Service Mgmt Compliance/Governance Platform as a Service is the New App Development and Integration Business Analyst All major vendors offering PaaS PaaS Cloud Operating System Virtual Data Center API API Storage Compute DevOps Network Project Mgmt Service Mgmt Compliance/Governance

7 Infrastructure as a Service is already in The Arsenal of Most IT Shops Business Analyst All major vendors offering PaaS PaaS Cloud Operating System Virtual Data Center API API Storage Compute DevOps Network Project Mgmt Service Mgmt Compliance/Governance IaaS 75% of enterprises running production in cloud Software as a Service is the Predominant Model for all Software Business Analyst All major vendors offering PaaS PaaS Cloud Operating System Virtual Data Center API API Storage Compute DevOps Network Project Mgmt Service Mgmt Compliance/Governance IaaS 75% of enterprises running production in cloud SaaS 85% of all new software

8 Data Analytics is What s Driving Digital Business, and the Changes in IT. Mobile isn t about Phones, it s How We Want to Be.

9 Social Refers to How We Want to Work Inside and Outside the Enterprise Within Enterprise Remote Workers Virtual Teams Collaboration Peer-Peer Support External to Enterprise Customer engagement Social features in products Mobile versions Community building Social Refers to How Our Customers Want to Be Outside the Enterprise Within Enterprise Remote Workers Virtual Teams Collaboration Peer-Peer Support External to Enterprise Customer engagement Social features in products Mobile versions Community building

10 Changing Business Models Changes IT Operating Model WHAT CAMS MEANS TO IT IT is No Longer Simply A Department Provides shared service functionality to the entire organization Impacts effectiveness and efficiency of all departments Ensuring effective and efficient investments Consideration of full lifecycle management Understanding and leveraging technology advancements

11 IT Has To Act As Internal Consultant On Technology Provides shared service functionality to the entire organization Impacts effectiveness and efficiency of all departments Ensuring effective and efficient investments Consideration of full lifecycle management Understanding and leveraging technology advancements A Shift to Supporting the Browser not the Hardware BYOD Cloud Services

12 IT Has Near Total Control Over Legacy IT Networks Servers Operating Systems Storage Deployed Application Settings Nothing as a Service control limited control no control Cloud IaaS Takes Away Control Over Networking and Computing Hardware Networks Servers Operating Systems Storage Deployed Application Settings Infrastructure as a Service Nothing as a Service control limited control no control

13 PaaS Removes OS and Storage Management Networks Servers Operating Systems Storage Deployed Application Settings Platform as a Service Infrastructure as a Service Nothing as a Service control limited control no control SaaS Removes Everything But Access and Some Settings. Networks Servers Operating Systems Storage Deployed Application Settings Software as a Service Platform as a Service Infrastructure as a Service Nothing as a Service control limited control no control

14 Shifting Control Over IT Resources Shifts What IT Organizations Must Do Goal Traditional IT Cloud IT Environments What do this mean to you? Operations and Uptime Service Delivery Must demonstrate ROI It Shifts IT Away from Support and Towards Facilitating Business Outcomes Goal Traditional IT Cloud IT Environments What do this mean to you? Operations and Uptime Service Delivery Must demonstrate ROI Impact Support Business Impacting Must align with business needs

15 It Changes How IT Must Staff, Train and Operate Goal Traditional IT Cloud IT Environments What do this mean to you? Operations and Uptime Service Delivery Must demonstrate ROI Impact Support Business Impacting Must align with business needs Organizational Structure Specialization and silo s Multi-disciplinary, converged teams Need broad understanding of multiple technologies It Means IT Needs to Change How It Delivers Support Goal Traditional IT Cloud IT Environments What do this mean to you? Operations and Uptime Service Delivery Must demonstrate ROI Impact Support Business Impacting Must align with business needs Organizational Structure Control Specialization and silo s IT provisions and manages end-user devices Multi-disciplinary, converged teams Self-provisioning and BYOD Need broad understanding of multiple technologies Less focus in IT on device maintenance

16 Changing Business Models Changes IT Operating Model CHANGING JOBS, SKILLS AND RESPONSIBILITIES The Current Role of an IT Professional Is Deeper, Rather than Wider, I Shaped. Network Engineer Application Developer System Administrator Service Desk Analysts Enterprise Architect Service Manager

17 New IT Roles Will Emerge That are T Shaped Wider. Cloud Engineer Cloud Support Analyst Cloud Developer Cloud Security Pro Cloud Administrator Cloud Service Manager Network Engineer s Will Become Cloud Engineers. Description Perform the implementation, operational support, maintenance and optimization of network hardware, software and communication links of the cloud infrastructure. New Skills Heavy analytical skills coupled with deep technology knowledge. Broad understanding of technology and systems. Capacity management, planning, demand forecasting, and trending analysis. Cloud and virtualization essentials, virtualized infrastructure. Current Skills Expertise in networking hardware, protocols, ex. CCNA etc Understanding of new Cloud terms

18 New Role: Cloud Engineer Description Perform the implementation, operational support, maintenance and optimization of network hardware, software and communication links of the cloud infrastructure. New Skills Heavy analytical skills coupled with deep technology knowledge. Broad understanding of technology and systems. Capacity management, planning, demand forecasting, and trending analysis. Cloud and virtualization essentials, virtualized infrastructure. Current Skills Expertise in networking hardware, protocols, ex. CCNA etc Understanding of new Cloud terms Security Professionals Will Expand to Take on Cloud Responsibilities. Description Responsible for for all aspects of security for the organization s cloud solutions, and helps identify and mitigate possible risks Works closely with the organization to understand their needs and potential risks New Skills Understanding of cloud terminology and security models Work with business to allow greater access to services without compromising the security of the company Current Skills Understanding of enterprise network security and services offered

19 New Role: Cloud Security Engineer Description Responsible for for all aspects of security for the organization s cloud solutions, and helps identify and mitigate possible risks Works closely with the organization to understand their needs and potential risks New Skills Understanding of cloud terminology and security models Work with business to allow greater access to services without compromising the security of the company Current Skills Understanding of enterprise network security and services offered Developers Become Cloud Developers, and That Means PaaS and Mobile. Description Design and develop application software. New Skills Cloud development: PaaS, LAMP/Python, Ruby, AJAX, HTML, XML, REST API, cloud networking & operating system API s. DevOps, Cloud Essentials, Virtualization Essentials, Virtual Machines, cloud system management tools, Orchestrations Tools, heightened security and distributed architecture of platforms. Current Skills Java, C programming languages. Oracle, SQL, MySQL etc

20 New Role: Cloud Developer Description Design and develop application software. New Skills Cloud development: PaaS, LAMP/Python, Ruby, AJAX, HTML, XML, REST API, cloud networking & operating system API s. DevOps, Cloud Essentials, Virtualization Essentials, Virtual Machines, cloud system management tools, Orchestrations Tools, heightened security and distributed architecture of platforms. Current Skills Java, C programming languages. Oracle, SQL, MySQL etc Support Analysts/Agents To Cloud Analysts Description Support remote workers, BYOD at a variety of locations Support service provisioning using multiple configurations and technologies New Skills Additional skills required, to support multiple technologies in multiple configurations in multiple environments including virtual Enhanced communications, troubleshooting and relationship skills Current Skills Foundational Help/Service Desk Skills

21 New Role: Cloud Support Analyst Description Support remote workers, BYOD at a variety of locations Support service provisioning using multiple configurations and technologies New Skills Additional skills required, to support multiple technologies in multiple configurations in multiple environments including virtual Enhanced communications, troubleshooting and relationship skills Current Skills Foundational Help/Service Desk Skills Transformation is the word of the day, and digital business is what s causing all the commotion. HOW YOU CAN PREPARE FOR CAMS

22 Evolution of IT Jobs: You ve Got To Keep Changing With Market Jack/Jill of all trades Specialist (Messaging and Security) Jack/Jill of all trades + Supplemental knowledge in new areas The New IT Professional Must be Business-Minded and Multi-Disciplinary People: Leadership & Communications Skills Technology: Technical expertise +baseline technical knowledge in new areas Process: Business Processes, ITIL Foundations, Vendor Management

23 Good News: Current IT Skills are Valid Leadership & Communication Skills + Skill Sets Business Process + Skill Sets Technology + Broaden Technical Baseline Skill Set Critical Skills Development: Leadership and Communication Leadership Active Leadership Strategic Decision Making Communication Communicating for Clarity Assertive Communication Presentation Skills Conflict Resolution Influence & Change Management The Power of Influence in the Workplace Leading Transformation Consultative Skills

24 Critical Skills Development: Business Processes Methodologies ITIL Foundations Cloud Essentials Project Management IT Project Management Risk Management Vendor Management Critical Skills Development: IT Cross-Training Networking Infrastructure, Virtualization Security BYOD, firewall, policy, VPN Software Development Mobile, HTML 5, Java

25 Recommendations on using your new skills. SUMMARY Major Areas & Your Opportunities More cross-functional less-technical skills + leadership & communication skills IT Professional Business Analysis Project Management Application Developers Business Intelligence Management HR, marketing, sales

26 IT Workers in = Cross Functional Specific combinations of tech skills, like cloud administrators who possess a variety of different skill sets around systems administration, virtualization, storage and network administration Ex. traditional programming and analytical backgrounds + knowledge of statistics and creative problem-solving skills Ex. developing e-commerce applications based on social media, focused on a functional business domain based with a keen understanding of the industry and the customer Tremendous Opportunity for US! (multiple) Technical Skills x Social Skills CAMS Requires and uses existing technologies & skills Introduces new technologies & new tech skills Requires additional leadership and business skills Affects the entire current IT organization Brings us to new places: HR, Finance, and BI Wonderful time to be working in IT

27 Thank you for attending this session. Don t forget to complete an evaluation

Take Your Rocket U2 Apps Mobile with Rocket LegaSuite. Greg Mummah, Product Manager Rocket Software

Take Your Rocket U2 Apps Mobile with Rocket LegaSuite. Greg Mummah, Product Manager Rocket Software Take Your Rocket U2 Apps Mobile with Rocket LegaSuite Greg Mummah, Product Manager Rocket Software Greg Mummah Product Manager Managed application modernization team at municipal government software vendor

More information

SESSION 703 Wednesday, November 4, 9:00am - 10:00am Track: Advancing ITSM

SESSION 703 Wednesday, November 4, 9:00am - 10:00am Track: Advancing ITSM SESSION 703 Wednesday, November 4, 9:00am - 10:00am Track: Advancing ITSM Optimizing ITSM for Cloud Computing Reginald Lo Director, Accelerate Management, VMware rlo@vmware.com Session Description Organizations

More information

Virtualization - Adoption

Virtualization - Adoption Virtualization - Adoption Virtualization - Hypervisors Multiple Hypervisors within data center Virtualization Challenges 1. Application performance 2. Security 3. VM sprawl 4. Licensing costs 5. Stuck

More information

Management for the Mobile-Cloud Era

Management for the Mobile-Cloud Era Management for the Mobile-Cloud Era Sajai Krishnan VP Product Marketing Cloud Management Business Unit September 10, 2014 2014 VMware Inc. All rights reserved. Mobile-cloud Era - The CIO paradox New expectations

More information

Software Defined Hybrid IT. Execute your 2020 plan

Software Defined Hybrid IT. Execute your 2020 plan Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.

More information

ITIL's IT Service Lifecycle - The Five New Silos of IT

ITIL's IT Service Lifecycle - The Five New Silos of IT The workable, practical guide to Do IT Yourself Vol. 4.01 January 1, 2008 ITIL's IT Service Lifecycle - The Five New Silos of IT By Rick Lemieux In my last article I spoke about IT s evolution from its

More information

PLATFORM-AS-A-SERVICE, DEVOPS, AND APPLICATION INTEGRATION. An introduction to delivering applications faster

PLATFORM-AS-A-SERVICE, DEVOPS, AND APPLICATION INTEGRATION. An introduction to delivering applications faster PLATFORM-AS-A-SERVICE, DEVOPS, AND APPLICATION INTEGRATION An introduction to delivering applications faster CONTENTS 2 Introduction to PaaS 4 Private, public, and hybrid PaaS 6 Who uses PaaS? 8 DevOps

More information

SESSION 605 Thursday, March 26, 2:45 PM - 3:45 PM Track: Metrics and Measurements

SESSION 605 Thursday, March 26, 2:45 PM - 3:45 PM Track: Metrics and Measurements SESSION 605 Thursday, March 26, 2:45 PM - 3:45 PM Track: Metrics and Measurements Managing Cloud Service KPIs Hank Marquis Practice Director, Cloud, Global Knowledge hank.marquis@globalknowledge.com Session

More information

BEDIFFERENT A C E 2 0 1 2 I N T E R N A T I O N A L

BEDIFFERENT A C E 2 0 1 2 I N T E R N A T I O N A L Copyright 2012 Aras. All Rights Reserved. BEDIFFERENT A C E 2 0 1 2 I N T E R N A T I O N A L Copyright 2012 Aras. All Rights Reserved. ACE 2012 I N TERNATIONAL Leveraging the Cloud Rob McAveney Director

More information

Company Overview. Enterprise Cloud Solutions

Company Overview. Enterprise Cloud Solutions 2016 Company Overview Enterprise Cloud Solutions ENTERPRISE CLOUD SOLUTIONS Unitas Global utilizes leading cloud technologies to optimize enterprise IT environments. By designing, deploying, and managing

More information

ITIL 2015 and Beyond: Six Trends Driving Transformational Change in IT Best-Practices

ITIL 2015 and Beyond: Six Trends Driving Transformational Change in IT Best-Practices ITIL 2015 and Beyond: Six Trends Driving Transformational Change in IT Best-Practices The Landscape of IT Services Provision is Changing! Customers and users are demanding a higher level of customer service

More information

Avnet's Guide to Cloud Computing

Avnet's Guide to Cloud Computing Avnet's Guide to Cloud Computing Reimagine Transform Accelerate Cloud Computing from A Z Avnet can help you reduce complexity by understanding the terminology and phrases associated with cloud computing.

More information

I D C V E N D O R S P O T L I G H T

I D C V E N D O R S P O T L I G H T I D C V E N D O R S P O T L I G H T L e ve r a g i n g N e x t - Generation Servi c e D e l i ve r y: T h e M o ve t o C l o ud Servi c e s November 2011 Adapted from CSC Innoventure 2011: Good Things

More information

SAP HANA Cloud Platform. Technical Overview Uwe Heinz

SAP HANA Cloud Platform. Technical Overview Uwe Heinz SAP HANA Cloud Platform Technical Overview Uwe Heinz The way into the Cloud 75% New IT invests 2016 are cloud based Source: IDC 2013 Report: New Enterprise IT Spend 80% New IT invests Driven by users Source:

More information

BEDIFFERENT ACE G E R M A N Y. aras.com. Copyright 2012 Aras. All Rights Reserved.

BEDIFFERENT ACE G E R M A N Y. aras.com. Copyright 2012 Aras. All Rights Reserved. Copyright 2012 Aras. All Rights Reserved. BEDIFFERENT ACE G E R M A N Y Copyright 2012 Aras. All Rights Reserved. ACE Germany Leveraging the Cloud Rob McAveney Director of Product Management Aras Corp

More information

Migrating SaaS Applications to Windows Azure

Migrating SaaS Applications to Windows Azure Migrating SaaS Applications to Windows Azure Lessons Learned 04.04.2012 Speaker Introduction Deepthi Raju Marketing Technology Services Deepthi joined Smartbridge in 2005 and has over twenty years of technology

More information

INDUSTRY PERSPECTIVE

INDUSTRY PERSPECTIVE INDUSTRY PERSPECTIVE 1 A Brief Introduction As IT administrators and chief information officers, you face a particular challenge: facilitate the ability for your agency to work remotely, while reducing

More information

Oracle Cloud 25.09.14. Bjarte Drivenes Enterprise Architect. Copyright 2014 Oracle and/or its affiliates. All rights reserved.

Oracle Cloud 25.09.14. Bjarte Drivenes Enterprise Architect. Copyright 2014 Oracle and/or its affiliates. All rights reserved. Oracle Cloud 25.09.14 Bjarte Drivenes Enterprise Architect Copyright 2014 Oracle and/or its affiliates. All rights reserved. Copyright 2014 Oracle and/or its affiliates. All rights reserved. Agenda Private

More information

Organizing for the Cloud

Organizing for the Cloud Organizing for the Cloud Your business is ready to reap the rewards of the softwaredefined cloud era. Is your IT organization ready to deliver? By Kevin Lees, Principal Architect, VMware Global Operations

More information

Orange County Convention Center Orlando, Florida June 3-5, 2014. Architecturing the cloud for your SAP landscape Florian Stilkerich

Orange County Convention Center Orlando, Florida June 3-5, 2014. Architecturing the cloud for your SAP landscape Florian Stilkerich Orange County Convention Center Orlando, Florida June 3-5, 2014 Architecturing the cloud for your SAP landscape Florian Stilkerich LEARNING POINTS What are the different types of Cloud Enterprise Architecture

More information

redefining the customer experience by adding value to IT infrastructure Your business technologists. Powering progress

redefining the customer experience by adding value to IT infrastructure Your business technologists. Powering progress redefining the customer experience by adding value to IT infrastructure Your business technologists. Powering progress 2 Redefining the customer experience by adding value to IT infrastructure Services

More information

Remote Management Services Portfolio Overview

Remote Management Services Portfolio Overview Enterprise environments today have various technologies and concerns in their network environment; from telephony, Internet, video, compute, and infrastructure, to regulatory and security management. On

More information

Mobility. Exploiting and Maintaining the New Face of Engagement. Huseyin Ozel CT, HP EMEA Enterprise Mobility September 2015

Mobility. Exploiting and Maintaining the New Face of Engagement. Huseyin Ozel CT, HP EMEA Enterprise Mobility September 2015 Mobility Exploiting and Maintaining the New Face of Engagement Huseyin Ozel CT, HP EMEA Enterprise Mobility September 2015 Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained

More information

Finding the right cloud solutions for your organization

Finding the right cloud solutions for your organization Finding the right cloud solutions for your organization Business white paper If you manage technology today, you know the story: everything is mobile, connected, interactive, immediate, and fluid. Expectations

More information

Moving beyond Virtualization as you make your Cloud journey. David Angradi

Moving beyond Virtualization as you make your Cloud journey. David Angradi Moving beyond Virtualization as you make your Cloud journey David Angradi Today, there is a six (6) week SLA for VM provisioning it s easy to provision a VM, the other elements change storage, network

More information

- Cameron Haight, Gartner

- Cameron Haight, Gartner 1 Today, there is a six (6) week SLA for VM provisioning it s easy to provision a VM, the other elements change storage, network and other infrastructure components still take the same ole effort - Cameron

More information

CLOUD AND AUTOMATION FOR SMBS: Simple strategies for success

CLOUD AND AUTOMATION FOR SMBS: Simple strategies for success CLOUD AND AUTOMATION FOR SMBS: Simple strategies for success Know what s good for you We ve all heard about the benefits of cloud technologies and automation, but should the estimated thousands of small

More information

Managing the Challenges of Cloud Management November 7, 2013

Managing the Challenges of Cloud Management November 7, 2013 Copyright 2013 Vivit Worldwide Managing the Challenges of Cloud Management November 7, 2013 Brought to you by Copyright 2013 Vivit Worldwide Hosted by Mihai Grigorescu Vivit Chapter Leader South Africa

More information

About Terrace. Company History. 1-888-269-6200 P.O. Box 190367 San Francisco, Ca. 94119

About Terrace. Company History. 1-888-269-6200 P.O. Box 190367 San Francisco, Ca. 94119 About Terrace Business works with Terrace. Terrace designs & develops innovative technology solutions for the connected workplace - cloud, mobile, on premises and desktop. Our talented teams understand

More information

Implementing Microsoft Azure Infrastructure Solutions

Implementing Microsoft Azure Infrastructure Solutions Course Code: M20533 Vendor: Microsoft Course Overview Duration: 5 RRP: 2,025 Implementing Microsoft Azure Infrastructure Solutions Overview This course is aimed at experienced IT Professionals who currently

More information

Microsoft Training and Certification Guide. Current as of December 31, 2013

Microsoft Training and Certification Guide. Current as of December 31, 2013 Microsoft Training and Certification Guide Current as of December 31, 2013 Welcome to the Microsoft Training and Certification Guide. This device is intended to provide a quick, comprehensive view of our

More information

Emerging Approaches in a Cloud-Connected Enterprise: Containers and Microservices

Emerging Approaches in a Cloud-Connected Enterprise: Containers and Microservices Emerging Approaches in a -Connected Enterprise: Containers and Microservices Anil Karmel Co-Founder and CEO, C2 Labs Co-Chair, NIST Security Working Group akarmel@c2labs.com @anilkarmel Emerging Technologies

More information

Specialized Training Calendar May August 2015. Training for Professionals by Professionals

Specialized Training Calendar May August 2015. Training for Professionals by Professionals Specialized Training Calendar May August 2015 Training for Professionals by Professionals Course Titles Days Fees Training Dates NETWORKING / OPERATING SYSTEMS / SERVERS Cisco Certified Network Administrator

More information

Performance Engineering and Optimizations. Database Services and Data Quality Solutions

Performance Engineering and Optimizations. Database Services and Data Quality Solutions One Stop Shop for Cloud/In-Premise Infrastructure & Support Services Cloud&/Digitization & Support E-Commerce, CRM, and Context Bound UX Databases, Mobile Data Synchronization and Quality Performance and

More information

Course 20533: Implementing Microsoft Azure Infrastructure Solutions

Course 20533: Implementing Microsoft Azure Infrastructure Solutions Course 20533: Implementing Microsoft Azure Infrastructure Solutions Overview About this course This course is aimed at experienced IT Professionals who currently administer their on-premises infrastructure.

More information

IT Operations Management. Intelligent. Integrated. Innovative.

IT Operations Management. Intelligent. Integrated. Innovative. IT Operations Management Intelligent. Integrated. Innovative. Who We Are We are Symphony SUMMIT. We offer intelligent, integrated, and innovative solutions for managing IT operations. Our mantra is to

More information

W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o u d

W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o u d Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o

More information

Mobile and BYOD Strategy

Mobile and BYOD Strategy Mobile and BYOD Strategy Bring Your Own Device Danairat T. Certified Java Programmer, TOGAF Silver danairat@gmail.com, +66-81-559-1446 1 Agenda Introduction to Mobile Technology Mobile Computing Bring

More information

Achieve Economic Synergies by Managing Your Human Capital In The Cloud

Achieve Economic Synergies by Managing Your Human Capital In The Cloud Achieve Economic Synergies by Managing Your Human Capital In The Cloud By Orblogic, March 12, 2014 KEY POINTS TO CONSIDER C LOUD S OLUTIONS A RE P RACTICAL AND E ASY TO I MPLEMENT Time to market and rapid

More information

IT SERVICE SCIENCE A FUTURE IN. IT Service Science

IT SERVICE SCIENCE A FUTURE IN. IT Service Science IT SERVICE SCIENCE A FUTURE IN IT Service Science WHAT IS SERVICE SCIENCE? IT service means different things in different contexts. It can be a function like online shopping, the delivery of a program

More information

Service Models. Chapter Three

Service Models. Chapter Three Service Models Chapter Three Cloud Services Can align with deployment mode, ajapublic, private, and hybrid. Can also align with service model, in which each level of service abstraction is associated with

More information

Building Robust Applications l Optimizing Performance l Transforming Business

Building Robust Applications l Optimizing Performance l Transforming Business Building Robust Applications l Optimizing Performance l Transforming Business About Us Prayag Software Solutions is an India-based IT services company. Backed by 8 years of industry insight, we leverage

More information

Introducing the Reimagined Power BI Platform. Jen Underwood, Microsoft

Introducing the Reimagined Power BI Platform. Jen Underwood, Microsoft Introducing the Reimagined Power BI Platform Jen Underwood, Microsoft Thank You Sponsors Empower users with new insights through familiar tools while balancing the need for IT to monitor and manage user

More information

VMworld 2015 Track Names and Descriptions

VMworld 2015 Track Names and Descriptions Software- Defined Data Center Software- Defined Data Center General VMworld 2015 Track Names and Descriptions Pioneered by VMware and recognized as groundbreaking by the industry and analysts, the VMware

More information

Shared Services Canada. Cloud Computing

Shared Services Canada. Cloud Computing Shared Services Canada Cloud Computing Architecture Framework Advisory Committee Transformation, Service Strategy and Design January 28, 2013 1 Agenda TIME TOPICS PRESENTER(S) 09:00 9:15 Opening Remarks

More information

Certified Cloud Computing Professional VS-1067

Certified Cloud Computing Professional VS-1067 Certified Cloud Computing Professional VS-1067 Certified Cloud Computing Professional Certification Code VS-1067 Vskills Cloud Computing Professional assesses the candidate for a company s cloud computing

More information

Enterprise Service Management (ESM)

Enterprise Service Management (ESM) Enterprise Service Management (ESM) A Reference Model for Adopting and Adapting IT Best Practices Across and Enterprise itsm003 v.3.0 Agenda and Objectives What are ESM Best Practices? What is the ESM

More information

The Importance of Information Delivery in IT Operations

The Importance of Information Delivery in IT Operations The Importance of Information Delivery in IT Operations David Williams Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with written approval from

More information

Cloud Computing and Data Center Consolidation

Cloud Computing and Data Center Consolidation Cloud Computing and Data Center Consolidation Charles Onstott, PMP Chief Technology Officer, Enterprise IT Services SAIC Steven Halliwell General Manager for State and Local and Education Sales Amazon

More information

Cloud computing an insight

Cloud computing an insight Cloud computing an insight Overview IT infrastructure is changing according the fast-paced world s needs. People in the world want to stay connected with Work / Family-Friends. The data needs to be available

More information

IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era

IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Customer Needs and Strategies IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Mary Johnston Turner IDC OPINION IT as a service (ITaaS) represents a fundamentally

More information

Implementing Microsoft Azure Infrastructure Solutions 20533B; 5 Days, Instructor-led

Implementing Microsoft Azure Infrastructure Solutions 20533B; 5 Days, Instructor-led Implementing Microsoft Azure Infrastructure Solutions 20533B; 5 Days, Instructor-led Course Description This course is aimed at experienced IT Professionals who currently administer their on-premises infrastructure.

More information

Brandman University. School of CCNA

Brandman University. School of CCNA Information Technology Certifications CCNA The Cisco CCNA Training Package (ICND: Parts 1 and 2) includes expert instructor-led training modules with customized presentations, practice exam simulators

More information

Transformation to a ITaaS Model & the Cloud

Transformation to a ITaaS Model & the Cloud Transformation to a ITaaS Model & the Cloud CIO Summit - Miami November, 2014 John Cullen Laddie Suk EMC Global Professional Services John.cullen@emc.com Laddie.suk@emc.com 1 Agenda Business Challenges

More information

VMware Horizon DaaS: Desktop as a Cloud Service (DaaS)

VMware Horizon DaaS: Desktop as a Cloud Service (DaaS) VMware Horizon DaaS: Desktop as a Cloud Service (DaaS) 1 43% of workforce using 3+ devices 74% of employees use consumer technologies, due to a lack of alternatives from IT 2010 The year the number of

More information

Clearing the ERP Clouds

Clearing the ERP Clouds AUTHORED BY Clearing the ERP Clouds SPONSORED BY Table of Contents 4 5 6 7 8 9 10 11 12 1 14 15 The SMB Dilemma Charting a Course in the ERP Clouds What Exactly Are Cloud Computing and Cloud ERP? The Cloud

More information

How to Turn the Promise of the Cloud into an Operational Reality

How to Turn the Promise of the Cloud into an Operational Reality TecTakes Value Insight How to Turn the Promise of the Cloud into an Operational Reality By David Talbott The Lure of the Cloud In recent years, there has been a great deal of discussion about cloud computing

More information

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge

More information

Enterprise Cloud Solutions

Enterprise Cloud Solutions IT(O) IT Outsourcing Options Enterprise Cloud Solutions CloudAgile Select Partner PDF v2.2 9/11/12 Cloud Computing with Latisys With the Latisys Cloud, your Enterprise can: Achieve unprecedented control,

More information

The Webcast will begin at 1:00pm EST. www.gig-werks.com

The Webcast will begin at 1:00pm EST. www.gig-werks.com Power Business Intelligence for SharePoint Online and Office 365 The Webcast will begin at 1:00pm EST Today s Presentation: Introduction & About Gig Werks Gig Werks Experience with SharePoint & Business

More information

Get Started on your Journey to the Cloud Retail Industry

Get Started on your Journey to the Cloud Retail Industry Get Started on your Journey to the Cloud Retail Industry Written in collaboration by: Vic Miles Microsoft Retail Solutions Keith Champeau Fujitsu Center of Excellence Published: December 17, 2012 2012

More information

EXTEND YOUR FEDERATION ENTERPRISE HYBRID CLOUD SOLUTION

EXTEND YOUR FEDERATION ENTERPRISE HYBRID CLOUD SOLUTION EXTEND YOUR FEDERATION ENTERPRISE HYBRID CLOUD SOLUTION Accelerate the transition to ITaaS The Federation Enterprise Hybrid Cloud solution establishes a sound foundation for delivering IT as a service

More information

Computer Science Course Descriptions Page 1

Computer Science Course Descriptions Page 1 CS 101 Intro to Computer Science An introduction to computer science concepts and the role of computers in society. Topics include the history of computing, computer hardware, operating systems, the Internet,

More information

Course 20533B: Implementing Microsoft Azure Infrastructure Solutions

Course 20533B: Implementing Microsoft Azure Infrastructure Solutions Course 20533B: Implementing Microsoft Azure Infrastructure Solutions Sales 406/256-5700 Support 406/252-4959 Fax 406/256-0201 Evergreen Center North 1501 14 th St West, Suite 201 Billings, MT 59102 Course

More information

Ten Myths of Cloud Computing. Gene Eun Sr. Director Product Marketing, Cloud September 29, 2014

Ten Myths of Cloud Computing. Gene Eun Sr. Director Product Marketing, Cloud September 29, 2014 Ten Myths of Cloud Computing Gene Eun Sr. Director Product Marketing, Cloud September 29, 2014 Oracle Confidential Internal/Restricted/Highly Restricted Safe Harbor Statement The following is intended

More information

g-cloud Service Description

g-cloud Service Description g-cloud Service Description System Design 4230 Triad Group Plc Huxley House, Weyside Park Catteshall Lane, Godalming, GU7 1XE t: +44 (0)1908 278450 w: www.triad.co.uk e: damien.heffernan@triad.co.uk Triad

More information

Cloud Service Model. Selecting a cloud service model. Different cloud service models within the enterprise

Cloud Service Model. Selecting a cloud service model. Different cloud service models within the enterprise Cloud Service Model Selecting a cloud service model Different cloud service models within the enterprise Single cloud provider AWS for IaaS Azure for PaaS Force fit all solutions into the cloud service

More information

Transforming to IT as a Service

Transforming to IT as a Service Transforming to IT EMC Consulting Webinar Tim Rehac Partner, IT Strategy and Architecture EMC Consulting Timothy.Rehac@emc.com 1 Agenda Why Organizations Are Transforming Transformational Drivers Why IT

More information

Micro Focus 2012 Developer Conference April 17, 2012. Addressing today s challenges in application development

Micro Focus 2012 Developer Conference April 17, 2012. Addressing today s challenges in application development Micro Focus 2012 Developer Conference April 17, 2012 Addressing today s challenges in application development Paul Herzlich, Principal Consultant Creative Intellect Consulting Ltd 2 CIC: Who are we? Analyst

More information

Technology Leadership. Moving Your Applications to the Cloud

Technology Leadership. Moving Your Applications to the Cloud Technology Leadership Moving Your Applications to the Cloud Advanced Network Systems ABOUT US Established in 1996 25 - Engineering/ Operations/Sales Bluefield Roanoke Valley Charlottesville Richmond OUR

More information

Optimizing Service Levels in Public Cloud Deployments

Optimizing Service Levels in Public Cloud Deployments WHITE PAPER OCTOBER 2014 Optimizing Service Levels in Public Cloud Deployments Keys to Effective Service Management 2 WHITE PAPER: OPTIMIZING SERVICE LEVELS IN PUBLIC CLOUD DEPLOYMENTS ca.com Table of

More information

Intelligent Integration For Software Vendors

Intelligent Integration For Software Vendors Intelligent Integration For Software Vendors Everyone is in the Software Business And business leaders will no longer tolerate data being scattered among application silos. Software has dominated the world

More information

Innovation Session. MOBILITY Pieter Schouten. HP EMEA Software Performance Tour 2014

Innovation Session. MOBILITY Pieter Schouten. HP EMEA Software Performance Tour 2014 HP EMEA Software Performance Tour 2014 Innovation Session MOBILITY Pieter Schouten Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without

More information

Beyond Spreadsheets. How Cloud Computing for HR Saves Time & Reduces Costs. January 11, 2012

Beyond Spreadsheets. How Cloud Computing for HR Saves Time & Reduces Costs. January 11, 2012 Beyond Spreadsheets How Cloud Computing for HR Saves Time & Reduces Costs January 11, 2012 Introductions Carl Kutsmode Partner at talentrise Talent Management and Recruiting Solutions Consulting firm Help

More information

Datamation. Find the Right Cloud Computing Solution. Executive Brief. In This Paper

Datamation. Find the Right Cloud Computing Solution. Executive Brief. In This Paper Find the Right Cloud Computing Solution In This Paper There are three main cloud computing deployment models: private, public, and hybrid The true value of the cloud is achieved when the services it delivers

More information

MicroStrategy Course Catalog

MicroStrategy Course Catalog MicroStrategy Course Catalog 1 microstrategy.com/education 3 MicroStrategy course matrix 4 MicroStrategy 9 8 MicroStrategy 10 table of contents MicroStrategy course matrix MICROSTRATEGY 9 MICROSTRATEGY

More information

Cloud Computing are you ready?

Cloud Computing are you ready? Cloud Computing are you ready? Steven Krenz ITSM Practice Lead Agenda Introduction Presentation Topics The traditional Data Center: How it compares to The Cloud Cloud Computing and IT Service Management:

More information

Kristin Donceel (Kristin_Donceel@be.ibm.com) June 2013. 2013 IBM Corporation

Kristin Donceel (Kristin_Donceel@be.ibm.com) June 2013. 2013 IBM Corporation The Story of Cloud and IBM zenterprise - Accelerating Cloud with IBM zenterprise - A secure cloud for data enables enterprises to improve service to their customers Kristin Donceel (Kristin_Donceel@be.ibm.com)

More information

The Jamcracker Enterprise CSB AppStore Unifying Cloud Services Delivery and Management for Enterprise IT

The Jamcracker Enterprise CSB AppStore Unifying Cloud Services Delivery and Management for Enterprise IT The Jamcracker Enterprise CSB AppStore Unifying Cloud Services Delivery and Management for Enterprise IT Jamcracker, Inc. 4677 Old Ironsides Drive Santa Clara, CA, USA 95054 www.jamcracker.com Table of

More information

PLATFORM-AS-A-SERVICE: ADOPTION, STRATEGY, PLANNING AND IMPLEMENTATION

PLATFORM-AS-A-SERVICE: ADOPTION, STRATEGY, PLANNING AND IMPLEMENTATION PLATFORM-AS-A-SERVICE: ADOPTION, STRATEGY, PLANNING AND IMPLEMENTATION White Paper May 2012 Abstract Whether enterprises choose to use private, public or hybrid clouds, the availability of a broad range

More information

Cloud Services Catalog with Epsilon

Cloud Services Catalog with Epsilon Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these

More information

Predstavenie Oracle Cloud Platform

Predstavenie Oracle Cloud Platform Predstavenie Oracle Cloud Platform Gabriela Hečková Technology Sales Consultant 1 Digital Business: Challenging Old Business Models Trends Driving Digital Disruption Mobile Social Big Data Internet of

More information

Business Transformation with Cloud ERP

Business Transformation with Cloud ERP Photo copyright 2012 Michael Krigsman. Business Transformation with Cloud ERP Prepared by Michael Krigsman February 2012 NetSuite sponsored this independent white paper; Asuret does not endorse any vendor

More information

I D C T E C H N O L O G Y S P O T L I G H T

I D C T E C H N O L O G Y S P O T L I G H T I D C T E C H N O L O G Y S P O T L I G H T AP M S a a S and An a l yt i c s S t e p U p t o Meet the N e e d s o f M odern Ap p l i c a t i o n s, M o b i le Users, a n d H yb r i d C l o ud Ar c h i

More information

Splunk Company Overview

Splunk Company Overview Copyright 2015 Splunk Inc. Splunk Company Overview Name Title Safe Harbor Statement During the course of this presentation, we may make forward looking statements regarding future events or the expected

More information

Dell Desktop Virtualization Solutions Enterprise Offering Overview

Dell Desktop Virtualization Solutions Enterprise Offering Overview Dell Desktop Virtualization Solutions Enterprise Offering Overview Dell Desktop Virtualization Solutions Enterprise are designed to help you get up and running faster, with less risk, and optimal end user

More information

Brochure. Update your Windows. HP Technology Services for Microsoft Windows 2003 End of Support (EOS) and Microsoft Migrations

Brochure. Update your Windows. HP Technology Services for Microsoft Windows 2003 End of Support (EOS) and Microsoft Migrations Brochure Update your Windows HP Technology Services for Microsoft End of Support (EOS) and Microsoft Migrations Stabilize and secure your infrastructure Microsoft will end support for Windows Server 2003/R2

More information

2013 Cloud Computing Outlook: Private Cloud Expected to Grow at Twice the Rate of Public Cloud

2013 Cloud Computing Outlook: Private Cloud Expected to Grow at Twice the Rate of Public Cloud Private Cloud Expected to Grow at Twice the Rate of Public Cloud In This Paper Security, privacy concerns about the cloud remain SaaS is the most popular cloud service model in use today Microsoft, Google

More information

THE CORNERSTONE DIFFERENCE

THE CORNERSTONE DIFFERENCE THE CORNERSTONE DIFFERENCE INTRODUCTION In a market that has markedly shifted over the last few years towards large, generalist ERP suites and mixed delivery models, it has become quite clear that Cornerstone

More information

Applying Business Architecture to the Cloud

Applying Business Architecture to the Cloud Applying Business Architecture to the Cloud Mike Rosen, Chief Scientist Mike.Rosen@ WiltonConsultingGroup.com Michael Rosen Agenda n What do we mean by the cloud? n Sample architecture and cloud support

More information

Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management

Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management Andy Oppenheim Enterprise Management, Product Management Mervyn Lally

More information

How Cloud Services Benefit from Cloud-Based Delivery. With a Look at Solutions from Akamai

How Cloud Services Benefit from Cloud-Based Delivery. With a Look at Solutions from Akamai How Cloud Services Benefit from Cloud-Based Delivery With a Look at Solutions from Akamai Perspective 2012 Neovise, LLC. All Rights Reserved. Report Published April 22, 2014 The Growing Role of the Internet

More information

Tivoli Automation for Proactive Integrated Service Management

Tivoli Automation for Proactive Integrated Service Management Tivoli Automation for Proactive Integrated Service Management Gain advantage with Tivoli Automation portfolio Optimizing the World s Infrastructure 24 October 2012, Moscow 2012 IBM Corporation Acknowledgements,

More information

The New Style of IT. Rob McMahon. Director Cloud Computing HP General Western Europe

The New Style of IT. Rob McMahon. Director Cloud Computing HP General Western Europe The New Style of IT Rob McMahon Director Cloud Computing HP General Western Europe Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without

More information

Cloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite

Cloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite Cloud creates path to profitability for Australian businesses A complimentary report from cloud-based business management software provider NetSuite Introduction Australian businesses are facing a dynamic

More information

IBM Cloud Security Draft for Discussion September 12, 2011. 2011 IBM Corporation

IBM Cloud Security Draft for Discussion September 12, 2011. 2011 IBM Corporation IBM Cloud Security Draft for Discussion September 12, 2011 IBM Point of View: Cloud can be made secure for business As with most new technology paradigms, security concerns surrounding cloud computing

More information

Microsoft Training and Certification Guide. Current as of March 16, 2015

Microsoft Training and Certification Guide. Current as of March 16, 2015 Microsoft Training and Certification Guide Current as of March 16, 2015 Welcome to the Microsoft Training and Certification Guide. This guide is intended to provide a quick, comprehensive view of our training

More information

SAP NetWeaver & Enterprise Services Architecture

SAP NetWeaver & Enterprise Services Architecture SAP NetWeaver & Enterprise Services Architecture Market Strategy, Technology Denis Rousseau SAP NetWeaver and... Enterprise Services Architecture! Business Drives Technology! Enterprise Services Architecture!

More information

Creative Shorts: Twelve lifecycle management principles for world-class cloud development

Creative Shorts: Twelve lifecycle management principles for world-class cloud development Creative Shorts: Twelve lifecycle management principles for world-class cloud development Foundations for optimal development on and for the cloud A Creative Intellect Consulting Shorts Report Series (ALM)

More information

Oracle s Cloud Computing Strategy

Oracle s Cloud Computing Strategy Oracle s Cloud Computing Strategy Your Strategy, Your Cloud, Your Choice Sandra Cheevers Senior Principal Product Director Cloud Product Marketing Steve Lemme Director, Cloud Builder Specialization Oracle

More information