With the most books available for immediate shipping, Ingram is the world s largest wholesale distributor of book product.

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1 One Source FOR U.S.-PUBLISHED BOOKs With the most books available for immediate shipping, Ingram is the world s largest wholesale distributor of book product. Outstanding customer service is the cornerstone of our success. Since 1964, Ingram has provided the book industry with innovations that make doing business easier and more cost-effective. Today, booksellers from all over the world rely on us to provide industry-leading product selection and fast, reliable order fulfillment. Our diverse product offering and comprehensive bibliographic database provide powerful tools designed to help booksellers both identify titles with high sales potential and obtain them quickly all with the simplicity of one company, one order, one invoice, and one customer service phone number. At Ingram, we have decades of experience in the bookselling business. If you re looking for a vendor who truly understands your goals and has developed tools and programs to help you fulfill them, you re looking for Ingram. Here are just a few of the categories we specialize in: Trade Books As the leading supplier of new release and backlist titles, we offer a broad selection of trade books, including adult and children s hardcover books, trade paperbacks, university press titles, and mass market paperbacks. Our fill rate is the highest in the industry, and you will receive your orders quickly, thanks to our outstanding delivery programs. Choose Ingram and you will also benefit from our exceptional discounts and payment options. Professional Technical Reference Ingram stocks thousands of professional, technical, and reference titles. These include many hard-to-find books that are shelved in libraries and universities around the world. Many of these titles are highlighted in our Professional, Technical, Reference, and Computer Books Advance, which are available online at ipage.ingrambook.com. Audio With the most spoken audio titles available from one source, we have an impressive selection that includes popular fiction, instructional, motivational, radio programs, and more, available on cassette and CD. Our collection also includes children s titles, with both storytelling and sing-along cassettes and CDs. To help create the best audio selection for your customers, our exclusive sales and marketing tool for booksellers ipage allows you to easily find the best audiobooks through our online catalogs and title lists. Multiple Language Titles As the world s leading book wholesaler, Ingram offers thousands of titles in a variety of languages so we are the one source you need for the books your customers want. With thousands of titles to choose from, you can easily find books in the languages you need.

2 Book Trade Policies Canada Your orders are invoiced within 48 hours after shipping. You will receive an invoice for each Ingram order, as well as a statement at the first of each month listing all unpaid invoices. PHONE, MAIL, and FAX ORDERS Number of COPIES per title DISCOUNT for assorted items ordered DISCOUNT for assorted items ordered DISCOUNT for 100 or more assorted items ordered 1 35% 38% 40% % 40% 41% % 41% 42% % 42% 43% ELECTRONIC ORDERS Number of COPIES per title DISCOUNT for 10 or more assorted items 1 40% % % % Audio Discounts Maximum discount of 45% We also carry a growing selection of short-discount, technical, reference, and professional book titles. These receive a discount commensurate with the discount we receive from the publisher. Our publications indicate one of the following codes after the list price of stocked short-discount titles, so you know exactly what your discount will be: A- Net B-10% C-20% D-25% E-30% F-35% M-5% N-15% S-50% < low* Past Due Accounts Past due accounts shall accrue a service charge at the rate stated on the Ingram invoice. The bookseller agrees to pay such service charge together with the cost of collection of such past due accounts, if any, including attorney fees. Shipments will not be made to past due accounts. When a discrepancy occurs in shipments, please pay the total invoiced amount within the stated terms. Deductions made because of overstock returns can result in delayed shipments. Ingram maintains it is the responsibility of each international client to determine if the importation of a title from Ingram is restricted by any copyright or distribution laws in the client s country. *Any product with a retail value of less than $3.00 USD is considered a low price-point item, and if ordered in quantities of less than 5 will receive a 20% discount. Orders of 5 or more of these items will receive standard trade discounts. Overstock returns on any low price point product will be credited at 50% off the retail value, our standard returns policy.

3 Delivery Programs Canada Ingram offers rapid, efficient delivery to Canadian booksellers. Ingram offers: all charges are prepaid books are cleared through customs and delivered to your door shipments from the Indiana and Tennessee warehouses twice per week to Eastern Canada shipments from the Oregon and Tennessee warehouses twice per week to Western Canada Delivery times are dependent on province and warehouse assignment. All shipping charges are calculated as a percentage of total product cost dependent on your province. All invoice charges are in U.S. dollars. Customers are responsible for GST, which is 5% of invoice amount. GST and shipping charges will appear on the invoice. Standard shipping charges depend on shipping location. See schedule below. Eastern Canada Territory Shipping Charges Delivery Time Manitoba 7.5% invoice 5-7 business days Ontario 7.5% invoice 3-5 business days Quebec 7.5% invoice 3-5 business days Maritimes 8.5% invoice 5-7 business days Newfoundland 8.5% invoice 8-10 business days Western Canada Territory Shipping Charges Delivery Time British Columbia 6.5% invoice 2-5 business days Alberta 6.5% invoice 3-5 business days Saskatchewan 6.5% invoice 4-6 business days Yukon/Northwest Territories 6.5% invoice 9-11 business days If you have more questions, please feel free to contact your Ingram sales representative representative or us at intlsales@ingramcontent.com.

4 Direct to Home ship books directly to your customers doorsteps Your inventory is greater than you ever imagined with Ingram s Direct to Home worldwide shipping. Increase your product offering without additional inventory costs. Consider these benefits: Access to millions of titles available for immediate shipping Send special orders from our warehouse directly to your customers homes Mail gifts to a customer s out-of-town friends and family Choose gift wrapping as an option Ship items to any valid address in most countries of the world Order 24 hours a day, 7 days a week Direct to Home pricing Processing Fee Gift Wrap Insurance (USPS Media and Priority) $.65* per unit $1.50 per item $2.00 per shipment *A maximum processing fee of $4 is charged for 7 or more copies of the same title (as long as no additional services are ordered for these items) and the overall maximum is $20 per order Shipping Rates outside the United States International rates apply to deliveries to all non-u.s. addresses. When shipping to a U.S. military address, use Direct to Home (military) option instead of Direct to Home (international). Please note: Items will ship from Ingram via carrier DHL to the destination country. They will then be placed into the local mail delivery system. Packages are not trackable. Standard International Shipping Rates (delivery in days) $7.95 U.S. per unit Expedited International Shipping Rates (delivery in 4-16 days) $10.85 U.S. per unit A Courier Trackable option is also available through DHL Express. This method is fully trackable via the Internet. Pricing for this method is $30 for the first unit and $10 for every unit thereafter. ingramcontent.com ipage.ingramcontent.com

5 Estimated Delivery Times by Region Region Standard Delivery Expedited Delivery Asia Days 5-9 Days Australia/New Zealand Days Days Canada Days 5-9 Days Caribbean Days 9-13 Days Europe Days 5-10 Days India Days Days Latin America Days 8-12 Days Middle East Days 7-11 Days VAT, GST, and Customs Fees The receiver will be notified by the local mail system for collection of any duties or taxes charged by the government. For international shipments, the total price of a Direct to Home order will be displayed on the shipping label and packing slip for customs purposes. The consumer will be responsible for all customs duties and taxes. U.S. Domestic Shipping Rates Delivery Service One Unit Each Additional Unit USPS Media $2.65 $.50 each USPS Priority $5.00 $2.00 each USPS Media Insured $4.50 $.50 each USPS Priority Insured $7.00 $2.00 each UPS Ground $4.50 $.50 each UPS 3-Day Select $6.00 $1.50 each UPS 2nd Day Air $7.50 $1.50 each UPS Next Day Air $12.00 $1.50 each UPS Next Day Air, Saturday Delivery $19.00 $3.50 each If you have additional questions regarding Direct to Home ordering, call (615) , ext , or send an to ids-techsupport@ingramcontent.com. ingramcontent.com ipage.ingramcontent.com

6 CONSUMER DIRECT FULFILLMENT INGRAM DELIVERS SPEED, EFFICIENCY, AND COST SAVINGS FOR ONLINE RETAILERS WORLDWIDE DELIVERY OPTIONS Ingram s U.S. distribution centers ship orders Monday Friday directly to your customers doors, anywhere in the world. Benefits for you: Dedicated account support Immediate access to Ingram s broad range of inventory Elimination of receiving, repackaging, and reshipping costs Multiple POA and ASN transmissions throughout the day Fast set-up with automatic testing Benefits for your customers: Unsurpassed Fill Rate Access to four state-of-the-art warehouses Largest inventory available for immediate shipment Fast order turnaround Superior customer service CUSTOMER SERVICE 6:30 AM - 10:30 PM CST, seven days a week VALUE-ADDED PRODUCTS AND SERVICES Inserts Content and inventory feeds RETURNS METHODS Consumer Direct Bulk For more information about our Consumer Direct Fulfillment services, contact your Ingram sales representative at inside the U.S., (615) outside the U.S., or send an to thinkbooks@ingramcontent.com.

7 PRICING MULTIPLE SHIPPING OPTIONS UNITED STATES UPS 3-Day Select, Ground, 2nd Day, Next Day USPS Mail, Economy, and Expedited AUSTRALIA Priority Direct Entry ships into Australia from all four warehouses at the following rates: Shipments less than 4 lbs. are $4.62/lb; shipments 4 lbs or greater are $5.85/lb. CANADA Rest Of World Priority service is available into Canada at the following rates: shipments less than 4 lbs. are $4.01/lb.; shipments 4 lbs. or greater are $5.98/lb EUROPEAN UNION Shipments from Chambersburg and La Vergne warehouses under 4 lbs. ship Priority service to European Union countries for $2.59/lb. Shipments 4 lbs and over are 4.68/lb. For shipments from Roseburg or Fort Wayne warehouses, Rest Of World Priority shipments under 4 lbs. are $4.72/lb. Shipments over 4 lbs. are $6.52/lb. UNITED KINGDOM Book shipments from Chambersburg and La Vergne warehouses to the United Kingdom that are less than 4 lbs. are directly injected into the Royal Mail system utilizing 2nd class packet post service for $2.74/lb.* Shipments that are 4lbs. or greater ship for $4.77/lb. Non-book shipments and any shipment from Roseburg and Fort Wayne less than 4 lbs. ship Rest Of World Priority service for $4.72/lb. Shipments that are 4 lbs. or greater ship for $6.52/lb. REST OF WORLD Rest Of World Priority service is available for all other shipments less than 4 lbs at $4.72/lb. Shipments 4 lbs. or greater are $6.52/lb. AVERAGE TRANSIT TIMES Priority and Direct Entry average transit times range from 5-12 business days depending on final destination. Setup fees and per-package fulfillment fees also apply. Note: Prices and delivery schedules are subject to change. Ingram utilizes a variety of carriers in order to provide the most efficient and economical service to our customers. Changes in pricing and delivery schedules by carriers may affect quoted pricing and delivery schedules without notice. *Prices do not include VAT, GST, or other applicable value-added or sales taxes. Customers are responsible for any applicable VAT, GST or other value-added.

8 E-BOOK FULFILLMENT for retailers Offer E-books instantly Ingram s content aggregation and fulfillment service offers one of the largest collections of publisher content in the industry. With nearly 400,000 titles to choose from, your customers can search, select, and order e-books directly from your website. Once an order is placed, Ingram will securely fulfill the request. BENEFITS Access to one of the world s largest title databases through a single source Secure & seamless integration with your website Metadata aggregated from publishers Content available in English, French, German, Italian, Russian & Spanish Content fulfilled directly to your customer Access to content from wholesale and Agency publishers Only your brand is visible to the consumer. Ingram works behind the scenes SERVICES INCLUDE Secure content hosting Metadata feeds updated daily DRM-fulfillment direct to your customer Training & support tools and documentation HOW DOES IT WORK? Retailer downloads e-book metadata from Ingram Customer searches, selects & purchases e-book Ingram provides download link to customer with retailer s branding Customer downloads DRM-protected content from Ingram To get started with Ingram, send an to thinkbooks@ingramcontent.com or visit ingramcontent.com. ingramcontent.com ipage.ingramcontent.com

9 DATA SERVICES FTP Easily Access The Most Comprehensive Title Data Available Ingram collects title data from over 26,000 publishers in a variety of formats, applying standards as well as grooming the data to provide you the most comprehensive, aggregated, and accurate data in the industry today. Our data service options can save you from dedicating staff to collect and aggregate data from multiple publishers that do not use the same format for providing data. Consider the following benefits of Ingram s Data Services FTP: Access to millions of active and out-of-print titles Complete and up-to-date metadata including title, author, publisher, description, category, and image, to name a few Inventory files are updated up to 6 times a day reflecting the dynamic activity of a fast-paced market The broadest Bible metadata in the industry with information on over 4,000 Bibles including numerous fields for Boolean searching Save time in importing and building your own database with access to standardized and consistent data How the Data Services FTP Works The Data Services FTP gives you access to our vast title database allowing you to import and build your own database. The service provides a series of files each in a proprietary format. You would access and download these proprietary files from an FTP server maintained by us. The data elements found in these files provide booksellers and librarians with the raw data needed to populate an Internet presence or in-store reference/point-of-sale (POS, ILS) system. Metadata is provided weekly and is typically in a text file format as fixed width or variable length. Primary bibliographic files are supplied in full or as deltas each week to assist with your processing. Is the Data Services FTP a good option for you? The Data Services FTP is ideal for customers who wish to maintain a product database. This service is typically preferred when the business needs to maintain other product lines, has IT resources to maintain robust metadata, or does not wish to be dependent on an external source for serving up the data. Businesses also choose this service when they are maintaining additional proprietary metadata about the products. Cost The Data Services FTP has several options to choose from. The service cost will vary depending on which option you choose and how much metadata you will need. Subscribers pay an initial minimum setup fee of $3,000 in addition to an ongoing monthly fee based on the subscription level. Want to know more? For additional information regarding the data service options please contact your Ingram sales representative, or the Data Services Team at , ext or at dataservices@ingramcontent.com. ingramcontent.com ipage.ingramcontent.com

10 DATA SERVICES FTP DATA PACKAGES PACKAGE Essential DESCRIPTION This package includes all the main bibliographic data, up to 3 BISAC subject category designations, product descriptions, and images in the jpeg 400 pixel resolution. Bibliographic and Classification consists of reference type data elements to include physical attributes as well as identifying characteristics like author, publisher, subject, etc. Images are book cover images available in the jpeg 400 pixel resolution. Our overall coverage is over 90%. Product Descriptions include annotation and publisher marketing information. Annotations are product descriptions gathered from several sources, primarily within Ingram. The publicity and other time-sensitive information are removed, leaving a brief description of the item. Publisher Marketing Information consists of descriptive copy that appears in publisher catalogs and flyers. Jacket Descriptions are available for full database subscribers. Jacket description provides the product description printed on the jacket flap and back. Enhanced This package includes everything in the Essential Data Package plus family, themes, and the desirability ranking. Family data is proprietary to Ingram and represents the same intellectual property of work, but in different formats (e.g. paperback, hardcover, audio, etc) allowing you to offer works with the other formats option. Themes data allows you to link titles with a common theme to feature timely promotions around a cultural, demographic, geographical, historical, or seasonal type of theme to name a few. Desire What s hot? What s not? This file provides a desirability ranking based on sales and demand history for Ingram s top-selling items. Enriched Logistics, awards, citations, and contributors fall under the Enriched Data package. These files provide enhanced information related to the product, etc. to facilitate buying decisions. Logistics provides data that is related to title management processes, e.g., Country of Origin, Harmonized codes, Carton quantity, Barcode on product indicator, and title dimensions (weight). Awards contains an exhaustive listing of awarding winning titles for various genres in the book, music and video industries from around the world including major awards like the National Book Award, Pulitzer Prize, American Music Awards, Parents Choice, and many others. Citations contains where a work has been cited or appeared in a variety of print and online sources (e.g. newspaper, magazine, or journal). Contributor contains detailed information about the product contributors such as hometown, date of birth, a short narrative about the contributor, and an indicator code and description of the role of each contributor. Examples - Author, Editor, Illustrator, and Reader. These packages represent our standard full, slice, and custom FTP data service options. Data packages for ONIX and TitlesBasic will vary. ingramcontent.com ipage.ingramcontent.com

11 DATA SERVICES WEB Easily Access The Most Comprehensive Title Data Available Ingram collects title data from over 26,000 publishers in a variety of formats, to provide you the most comprehensive and accurate data in the industry. Our data service options collect and aggregate data from multiple publishers and delivers it in a consistent format. Ingram s Data Services Web provides you with direct access to our vast title database and our powerful search engine while integrating seamlessly with your website application. Consider the following benefits of Ingram s Data Services Web: More titles Immediate access to millions of active and out-of-print titles. Data On Demand stay connected and access the data as you need it. More timely Our database is updated multiple times daily and inventory levels can be accessed in real time. More information Ingram s metadata is the most complete and up-to-date in the industry. Our web service includes data elements such as title, author, publisher, description, category and image, to name a few. Less money Ingram s Data Services Web costs less than other data subscriptions. Additional Benefits Ingram s Data Services Web is ideal for customers who do not wish to maintain a product database. It works well for online retailers as well as physical bookstores interfacing with other systems that need to quickly retrieve information based on a given set of criteria. Cost Online retailers pay an initial setup fee of $2,000 and monthly fees begin at $200. The monthly fee will vary depending on usage. Integration Subscribers create an application to post query requests using Simple Object Access Protocol (SOAP) or HTTP. Ingram returns results in XML for subscribers to format and display on their website. The web service also offers the ability to have the results sorted by data elements, including the popularity of the title. Development time to the Web Service API is typically a smaller window due to the ease in using an API application. The search queries are essentially already built. Your web developer will write code to determine which search options to use and pass the values to the API. Search results are returned in XML. The knowledge of writing queries to a web service and/or an API and parsing results from XML to build a website will be needed to use this service. Book industry reviews are also available from publications such as Publishers Weekly, Library Journal and School Library Journal. Additional fees will apply. (Additional subscription required) Want to know more? For additional information regarding the data service options please contact your Ingram sales representative, or the Data Services Team at , ext or at dataservices@ingramcontent.com. ingramcontent.com ipage.ingramcontent.com

12 Programs STanding Orders Managing your inventory of U.S. titles is easy with Ingram s Standing Order Programs. By customizing a standing-order profile to fit your needs, new, forthcoming titles can be automatically ordered and shipped to you without having to spend a lot of time browsing catalogs. Titles are usually backordered two to three months before their release, and you have the flexibility to change your order any time before it is shipped. Standing Order Reports To facilitate your standing order process, you will receive these reports: Master Profile This report lists everything that you currently have on standing order. Backorder Report This cumulative report is updated monthly, allowing you to make adjustments to your standing orders, if necessary. These reports and others are available online at ipage.ingrambook.com. Here are some of our current programs: Adult Author New hardcover fiction titles by popular writers of your choice Youth Author The newest titles by diverse children s and teen writers Easy Reader Popular new releases for young readers from selected series Graphic Novels (Youth and Adult) This increasingly popular genre appeals to all ages U.S. National Book Clubs Selections from the Oprah Book Club Popular Adult Nonfiction New adult nonfiction titles Adult Popular Series The newest titles from selected adult popular series Youth Popular Series The newest titles from selected youth popular series Youth Nonfiction The newest titles from selected youth nonfiction popular series

13 Travel Popular tour books and travel guides Inspirational Fiction Adult trade paperback fiction by top inspirational authors High Fives (Mass Market Genre Sets) Top five new titles each month from selected popular genre fiction Original Score (Mass Market Originals) Top 20 original paperbacks forecasted to have the highest demand AdultSeries (Video) Documentaries, wellness programs, instructional video, and musical and theatrical performances Children and Young Adult (Video) Popular DVDs and Blu-ray disks for kids from preschool to high school Continuations Nonfiction Up-to-date reference, travel, and other important series and serial titles We Recommend... (Video) The latest blockbusters, independent and foreign films, and cinema classics on DVD and Blu-ray Call an Ingram representative at (615) to receive more information or to sign up for one of our Standing Order Programs.

14 iselect Streamline your selection process and never miss a forthcoming title with Ingram s iselect program. Your customers want new titles as soon as they are available. Ingram s iselect Program assists you in selecting the types of new titles appropriate for your store and gets them to you fast. The iselect program is based on Ingram s buying level of pre-publication titles. You select the categories and indicate the levels you want to see. Then, when Ingram makes a purchase of a forthcoming title at your pre-determined level, you are notified. The iselect program is fully customizable to meet the needs and interests of your store. If you only want to see the hottest titles in certain categories, you can. If you only wish to see new titles by certain publishers, you can do that, too. With iselect, it s easy! Here s how iselect works: 1. Sign up for iselect on the Programs and Catalogs tab of ipage. 2. Create your customized profiles for hardcover, trade paperback, mass-market paperback, and spoken word audio. Each profile lists the different subject categories, based on BISAC, such as Biography & Autobiography, House & Home, Juvenile Fiction, etc. 3. Within each profile, you will indicate the number of copies you want in a particular subject based on Ingram s buying patterns. Our buying decisions are based on more than 1,000 years of combined experience in the book industry and factors that contribute to customer demand such as: Author track record Publisher reputation Topic timeliness Publisher s promotion and advertising budget Print run Author tours 4. You can choose to receive automatic shipments of your iselect titles - doing so will immediately place the titles on backorder - or, you can receive a report of the titles in your profile and edit the list before an order is placed. For more information about iselect, please contact your Ingram sales representative at (615) or send an to iselect@ingramcontent.com.

15 RETURNS POLICY FOR CUSTOMERS OUTSIDE THE U.S.A. Before returning any product to Ingram, please contact Customer Service to determine return eligibility and the proper procedure for returning product. Ingram categorizes returns as either Hassle Free (Damaged/Defective/Shipped in error) or Overstock Returns (Excess inventory), and a different returns process exists for each type. Please always indicate in your correspondence what type of return is desired. ii.customer.service@ingramcontent.com Phone: Ext Fax: Attention: Returnability Report Request Hassle Free: Damaged/Defective/Shipped in Error/Missing Items Items that are received damaged or shipped in error must be reported to Ingram Customer Service within 30 days of receipt of the shipment. Defective product (pages/chapters missing; pages printed upside down, etc.) may be reported at any time. Customer Service will require the following information in order to determine the disposition of the goods: Your Shipping Account Number Order number EAN Title Type of damage / problem Value of goods Quantity & Weight Number of skids or cartons If Customer Service determines the shipment must be returned to Ingram, Ingram will arrange for carrier pickup and co-ordinate with the given contact at the origin store or facility. If Ingram instructions are not followed or Ingram s designated carrier is not used for the shipment, then documentation will not be provided for the shipment to be cleared under Ingram, nor will Ingram be responsible for any fees or fines associated with the shipment. All cartons returned for damage, defects or shipped in error should be marked HSF for crediting. Claims for lost orders should reference your invoice number, Ingram is not liable for lost orders shipped by uninsured Parcel or Book Post, or once your freight forwarder has signed for the order. Overstock Returns Eligibility All titles stocked by Ingram are eligible for return unless designated as non-returnable and are in resalable condition. Non-returnable titles are identified on Ingram data feeds and ipage. For Overstock returns over 100 units, please contact customer service to have the titles pre-screened for eligibility. Total returns may not exceed 10% of purchases made during the previous 12 months. Ingram will process the returns and issue a credit memo to the bookseller s account. Deductions may not be made by the bookseller.

16 Overstock Returns Overstock returns will be credited at 50% off the retail price for standard discount books. Short discount books will be credited at 10% less than the invoiced price. Mass market titles (designated by a P department code) are to be stripped and only the covers returned. Failure to strip the covers will result in a processing fee of up to $.10 per unit. Publishers require that stripped books be destroyed. Hard covers designated by R and Quality Paperbacks designated by a Q in the Ingram database must NEVER have their covers or title pages stripped and must be returned complete. Calendars and other dated materials have unique return limitations or due dates because of publisher restrictions. Calendars are NOT strippable. The use of the Ingram overstock returns form and special returns label, available through Customer Service, and via ipage, highlight your shipment as a return, thus expediting the processing of your return and insuring proper credit to your account. Cartons for Overstock returns should be marked OVS for crediting. Ingram reserves the right to return all unacceptable returns, or products in non-salable condition, books beyond the publishers return date or purchased non-returnable. These will be returned at the bookseller s expense, or Ingram to dispose of the product with no credit due and a $2.00 per unit handling fee. Shipping Arrangements for Overstock Returns Customers must make arrangements with their carrier and/or freight forwarder for door to door transportation service back to Ingram in Chambersburg, PA, and are responsible for all customs documentation to import goods into the US. Your Carrier or Forwarder can provide guidance on necessary customs documentation and US import requirements, including US customs broker assignment, proper invoicing, and gaining a customs assign number enabling a foreign entity to import to the US on a single shipment basis. All shipping charges must be prepaid by the customer. VERY IMPORTANT NOTE: INGRAM CANNOT BE RECORDED AS IMPORTER OF RECORD, and will not be responsible for customs clearance or the payment of any applicable duties or taxes, or any fees or fines that may occur. If Ingram is listed as Importer of Record we will refuse to clear the shipment, and you will need to work with your carrier to have the shipment returned at your cost, or have the shipment abandoned. Ingram will not issue credits for goods in these cases. For further information on US import regulations please refer to: Address information for returns: International & Canadian Customers, Overstock returns only Ingram Book Company Returns 1210 Ingram Drive Chambersburg, PA., U.S.A For Canadian customers only, send hassle free returns to: Ingram and/or Spring Arbor C/O Purolator USA Logistics Center 1151 Martin Grove Road Rexdale, ON M9W 4W7 Canada

17 OPENING YOUR ACCOUNT To open your Ingram account, go to ingramcontent.com, click on the link for Retailers, then the Get Started link. Please fill out the information completely as it applies to your business, including your address. Once your information is submitted, you will promptly receive an response including links to the appropriate forms to fill out. Please complete these forms and return them to the contact provided below to begin the process of opening your account. To submit your application via (preferred method): To submit your application via mail: Ingram International Inc. 14 ingram Blvd., M/S 642 La Vergne, TN USA Contact Information for Customers Outside the United States Customer Service Phone: (615) , ext (800) (Canada Only) Customer Service Fax: (615) Customer Service New Accounts