OVERV CO C R O P R O P R O A R T A E T OV O E V IE PO P R O A R RV R IE V W TE T OVERVIEW

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1 CORPORATE OVERVIEW

2 At Estes, our mission is clear: to deliver solutions that exceed our customers expectations while maintaining the highest level of quality.

3 CHOOSE A SUPPLY CHAIN PARTNER YOU CAN REALLY TRUST. Since 1931, people and businesses have trusted Estes to meet them where they are and connect them to where they re going. It s a simple but powerful mission that has evolved over the decades. What started as a regional freight transportation business in southside Virginia has grown into a network of global reach, linking customers and resources with the same service-oriented, people-focused approach that shippers have counted on for generations. Whether it s our full range of shipping solutions or our locally based customer care specialists standing ready to help at the terminal level, Estes is dedicated to building a supply chain that s there for you wherever your business takes you.

4 DELIVERING SOLUTIONS THAT DRIVE YOUR BUSINESS FORWARD. Over the years, Estes has set the standard for reliable 1- and 2-day LTL service. It s what put us on the map. But in today s fast-paced, dynamic world of commerce, LTL is just part of the shipping equation. Customers need options more than ever and as a total-solutions provider, Estes truly delivers. LTL With nearly 750 million 1- and 2-day lanes, Estes offers a complete range of LTL solutions and gives you the flexibility to ship to nearly any destination. But our reliable service wouldn t be what it is today without our local customer care. With hundreds of terminals across the country, you re never far from connecting with a real person and dealing directly with our experts. TIME CRITICAL We re proud to offer one of the largest next-day networks in the nation, all backed by our experienced customer care team. No matter where your timesensitive shipments are headed, you can rely on Estes for industry-leading success rates, personal service and on-time, as-promised delivery. VOLUME & TRUCKLOAD Our discounted volume and truckload rates help you generate real savings with larger shipments, even during peak shipping periods. With a single point of contact, you can take advantage of our extensive fleet to get the capacity you need at the right price. GLOBAL Whether you re crossing borders or crossing oceans, our worldwide and offshore shipping connects you with your customers wherever they are. Estes streamlined global solutions bring the world within reach and with service features like bilingual customer support, we make it easy to ship internationally with confidence. CUSTOM SOLUTIONS No two supply chains are alike. From top to bottom, it takes shipping solutions tailored to your specific needs to keep everything on track. That s why our experts are always ready to help you design and manage your logistics whether you re looking for a better way to connect one link of your supply chain or you re searching for a complete turnkey solution.

5 LTL SERVICES Reliable regional shipping meets personalized customer care We know today s shippers have more options than ever when it comes to LTL service. It takes an unparalleled commitment to customer care to rise above the rest and that s exactly what makes Estes a consistent leader in the category. As a privately held company, we have the flexibility to quickly adapt in today s fast-paced business environment. So no matter how or where you need to ship, there s an Estes representative ready to help you make it happen. This dedication to solutions and service is the way we ve done business for decades and it s how we deliver reliable, responsive regional shipping every day. Local customer care representatives at every terminal Regional services throughout the U.S. with nearly 750 million 1- and 2-day lanes National service providing timely, cost-effective long-haul service options from coast to coast Reliable international and offshore service for thousands of shipping destinations worldwide Direct coverage of all 50 states, including Alaska and Hawaii Strategic processes that minimize handling More than 80 years of transportation expertise Superior, award-winning safety record Competitive pricing WE RE PUTTING A LOCAL FACE ON WORLD-CLASS SERVICE. You don t have to go far to experience what sets Estes apart from all the rest. With more than 200 terminals around the country, there s always a local team of customer care specialists ready to assist you with your shipping needs. It s a critical part of our mission to serve you better and it s one more reason that shippers across America turn to Estes to get the job done.

6 TIME CRITICAL SERVICES The smart way to ship virtually anywhere, anytime When your shipment calls for guaranteed or expedited delivery, you need an experienced carrier who knows what it takes to provide reliable, timely service in the air and on the ground. But getting it there by the deadline is only part of the picture. That s why Estes works with you to create personalized time-critical solutions, giving you the flexibility to ship how, when and where you need to. Guaranteed Standard transit time delivery options guaranteed by 5 p.m., noon or 10 a.m., with customized service available Rapid-response scheduling and price quotes White-glove service available with guaranteed shipping Nonstop shipment monitoring and tracking Delivery confirmation via phone, fax or More than 30 types of guaranteed service options Expedited 24/7/365 access to our team of expedited specialists In-transit upgrades available when shipping deadlines become more urgent One of the industry s highest success rates for on-time, as-promised delivery Worldwide access to flexible expedited solutions, including air and ground Special equipment Time/Date-Definite Custom solutions to fit any time/date-definite request beyond standard guarantees Timed and staged product rollouts Worldwide access, including both domestic and international freight forwarding

7 VOLUME & TRUCKLOAD SERVICES The capacity and service you need on demand With multiple delivery options, a nationwide fleet and a dedicated team of experts trained to ensure your freight gets the special treatment it requires, Estes cost-effective volume and truckload services are ideal for larger shipments or additional capacity during peak periods. Our service portfolio also gives you access to top-tier brokerage services, featuring hundreds of qualified carriers across North America and beyond. No matter what your shipping challenge may be, Estes has the capacity and resources to provide you with the most efficient solution possible. Volume LTL Reliable, asset-based options Cost based on trailer space used Extensive fleet available year-round Truckload Lower costs-per-pound than LTL Minimized handling Backhaul lane opportunities for extra savings to truckload customers Dedicated Truckload Direct lanes Large, dependable fleet Strategically located terminals to support extensive service areas Multiple-load capacity on a daily basis Truckload Brokerage Single point of contact through Estes Van, flatbed, dray, intermodal available Carriers rigorously qualified for safety, reliability and financial stability Extreme flexibility of brokerage with Estes assets as a backup WE RE DEDICATED TO SAFETY. EVERY TURN. EVERY MILE. At Estes, we re committed to delivering freight securely whether it s hiring safe, qualified drivers or rolling out our new state-ofthe-art onboard tracking systems.

8 GLOBAL SERVICES Land, sea and air solutions that bring the world to your doorstep Beyond our borders, Estes gives you virtually unlimited options in the air, over the sea and throughout the continent with our subsidiary Estes Forwarding Worldwide (EFW). Facing a critical deadline? Take advantage of our Next-Flight-Out service. Shipping full container loads to Europe? Estes offers ocean transportation and brokerage with a single call and a single invoice. Heading across the border? Our experts make it seamless with document preparation, bilingual support and more. From origin to destination, Estes global solutions are your ticket to streamlined international shipping. Airfreight Extensive air solutions including next flight out, chartered flights and on-board couriers TSA-certified indirect carrier (EFW) All airfreight services backed by necessary certifications and affiliations Ocean Both full container load (FCL) and less-thancontainer load (LCL) shipment options available Fully licensed U.S. Customs Broker (EFW) Frequent, reliable sailings to and from destinations around the globe International Consolidation/Deconsolidation Lowers costs and speeds up delivery of international freight Value-added services include labeling, ticketing, sorting and segregating, temporary storage, quality inspections and more Customs Brokerage Licensed by U.S. Customs and Border Protection Experts guide you through the sequence of customs formalities to ensure your shipment is on track and on time Services include document preparation, import customs clearance, cross-border clearance, remote filing, importer security filing (10+2 rule), other government agency (OGA) filings, in-bond preparation, global reporting and more International Freight Forwarding Agent for transshipping freight to or from foreign countries via a variety of modes Estes handles clearing freight through customs Includes full document preparation and other arrangements

9 CUSTOM SOLUTIONS The flexibility and expertise to start from square one As priorities change and markets shift, managing your supply chain can seem like a tall order. Staying ahead of the curve is about being flexible, and that s exactly what makes Estes custom solutions so valuable to today s shippers. We start from the ground up: developing an efficient design for your transportation systems, getting your products to market quickly and in good condition, and reducing your risk exposure with dedicated equipment and personnel. Whatever it takes to keep your business flowing, Estes has the resources and extensive network to put your personalized plan into action. Supply Chain Management Services Design, management and product-tomarket services Customized services to fit specific needs Domestic Freight Forwarding Virtually limitless shipping and storage services Constant monitoring and a full range of time-definite and delivery-specific options Design and Management Services Complete logistics management and implementation for B2B and B2C supply chains Final-mile delivery services available for custom needs Product-to-Market Services Consolidation and distribution Pool distribution Product rollout Reverse logistics Special Services Crating and packaging Custom and dedicated delivery Exhibit services Government Hazmat and special permits Household moving (Estes SureMove) Leasing Two-person or multiple-person Pick and pack Prohibitive freight Quality inspections Residential delivery Security/escort services, armed or unarmed Sort and segregate Special equipment Temporary storage Ticketing/labeling And more! WITH MY ESTES, IT S TRULY YOUR ESTES. We understand how important it is to have the most accurate, up-to-the-minute information at your fingertips. That s why we created My Estes, a one-stop online portal just for you. Whether you re getting a customized rate quote, tracking the progress of a shipment, sending documents or scheduling a pickup, My Estes gives you the power to do more than ever with just a few clicks. Log on today and see how we re keeping you connected to your shipments like never before.

10 A WORLD OF SERVICE AND ONE NAME THAT GETS YOU THERE. From LTL to custom international shipping and everything in between, Estes has built a reputation for reliability, flexibility and service. It s what customers around the country and around the world count on every day when they team up with us. It s what drives our commitment to continuous improvement. And as a total-solutions provider, it s what makes Estes a true leader in the industry. To start shipping with Estes, contact a local account manager or simply call ESTES4U ( ). You can also connect with us anytime at

11 Together, we remain committed to providing a level of service that is unsurpassed in the transportation industry.

12 LTL Global Time Critical Custom Solutions Volume & Truckload ESTES4U ( ) Service Is What Our People Deliver! 2014 Estes Express Lines 03/

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