A User s Guide to the Fantasy Flight Games Business-to-Business Online Store Version 1.02 December 3rd, 2014

Transcription

1 1995 West Cty Rd. B2 Roseville, MN Ph A User s Guide to the Fantasy Flight Games Business-to-Business Online Store Version 1.02 December 3rd, 2014 Introduction Welcome to the Fantasy Flight Games ( FFG ) business-to-business ( B2B ) store. This powerful tool allows our resale customers to place orders over the internet, greatly enhances access to FFG information, and speeds up our customers ordering workflow. The FFG B2B store interface was designed specifically with domestic wholesale and retail customers in mind, providing easy access to stocking level information and integrated support for pre-ordering and back ordering, among other benefits. This document will guide you through these features and more, covering each area of the online store. We are sorry, but at this time the B2B portal is not available for use outside the United States. Support and Contact Information If you have any questions or comments about the online store or about this document, please don t hesitate to contact us. Our office hours are 8:30 a.m. 6 p.m. US Central time. Danielle Robb - Sales Associate drobb@fantasyflightgames.com ext. 104 Kyle Dekker - Sales Associate kdekker@fantasyflightgames.com ext. 113 Setting up your account Please contact your current FFG sales representative to create your own B2B account for the FFG Online Store. Your sales representative will work with you to set up your user account and will provide your initial user name and password. Please be prepared to update your initial password to one of your own choosing when first logging in to the online store. 1 of 12

2 Logging In You can access the online store by visiting the following web address: To access the business-to-business area, simply log in to FFG s online store using your B2B user information. On logging in, you will arrive at the front page of the B2B store. This page conveniently lists our latest new releases and reprints, as well as a partial list of upcoming products. Listings of even more upcoming and new projects are available through links on the sidebar. 2 of 12

3 Browsing the Store Front The front page of the store provides a convenient list of new products or reprints that have been released in the past several days. You can add any of these items directly to your shopping cart by entering your desired quantities for each item and choosing Add items to Cart at the end of the product list. Below the new releases are several of our upcoming products. A longer list of upcoming products is available from the More Upcoming Products... link at the bottom of the list. As with all product listings on the store, more details and a larger image are available for each product by clicking on the thumbnail image or product title. Search Use the Search Products tool to quickly find items by title, product code, description and more. The search tool is located in the upper left corner of every page. As with the front page listing, you can add items to your cart directly from the search result listings. 3 of 12

4 Quick Links You can access product listings of our recent releases or upcoming products from any page of the online store by using the quick links at the top of the sidebar. A link back to the home page of the online store is also provided. Catalog Using the Catalog links in the sidebar, you can browse our entire catalog by category and product line. From each product line page, you ll be able to see all items in a line at a glance and add any or all of them to your shopping cart from the same page. Product Listings Throughout the online store, you will find a consistent product listings layout. Each item s product code, ISBN, suggested retail price, and other information is provided together. To add items to your order, simply enter the desired quantity in the Quantity field at the right of each listing. The current inventory status is also provided, and may be any of the following: Available Now Fantasy Flight Games has the item is in stock, and it can be shipped immediately. Out of Stock The item is not currently available from Fantasy Flight Games, although it can be back ordered. See the Pre-Orders and Back Orders section for more details. Not Yet Available The item has been announced and solicited, but has not been released. The item can still be pre-ordered. See the Pre-Orders and Back Orders section for more details. 4 of 12

5 Shipping Now The item has just become available (either for the first time, or as a new reprint) and it is now being shipped from our warehouse to our distributor and retailer customers. Reprint Coming Soon This text may appear in addition to any other product status. It indicates that another shipment of the product is on the way. The color band on the right side of the listing is also intended as a visual cue to the status of the product: Blue Available Now. Green Shipping Now. Gray Out of Stock or Not Yet Available. Pre-Orders and Back Orders You can submit orders for any item in our catalog, even those which are not yet released, or are out of stock. These pre-orders and back orders will be stored in our system until the product becomes available. The quantity field for these items is labeled Pre-Order or Back Order to indicate that any items you may order will not be immediately available. Note that you will not be charged for pre-order or back order items at the time you place your order. The cost of all unavailable items will be listed separately in your shopping cart, and this amount will not be charged to your account during checkout. Instead, you will be billed for the items when they become available and are shipped. You may choose to include both available and unavailable items on the same order. If the total of the available items meets the minimum order amount for your chosen shipping method, then they items will be shipped to you promptly. If not, your entire order will be held until enough of the ordered items are available to meet the necessary minimum order. If you don t want to have the in stock items held, you will need to create two separate orders, one for the non-available items, and another for the products that FFG can process right away. Each time we receive new shipments, all pending back orders and pre-orders are automatically evaluated and fulfilled as appropriate. If the newly fulfillable back orders meet your order minimum, the items will be shipped without further delay. If not, the order will be held until additional items are available, and a sales representative will notify you about the status of your items. 5 of 12

6 Your Shopping Cart Any time you add items to your cart, you will arrive at your shopping cart page. On this page you can calculate your price, empty your shopping cart, proceed to the secure checkout, or keep shopping. Get My Price When products are added to your cart, they are initially priced using the full Suggested Retail Price. Clicking the Get My Price button will evaluate the contents of your cart and apply appropriate discounts based on your terms. Note: Your terms (primarily if you are a distribution customer) may require you to order in multiples of case quantities to receive your full discount on each line item. Case quantities are listed on any product listings, as well as each product s detail page. Please contact your sales associate if you have any questions about your account pricing. Keep Shopping Empty Cart Click here to return to the previous page that you were viewing. This tool allows you to remove all items from your shopping cart. You can remove all of a single particular item by marking the Delete checkbox for that item and then clicking the Update icon in the Order Qty columns. Note: Your cart will also be automatically emptied after approximately seven days of inactivity. Secure Checkout See the section on Checking Out for details. 6 of 12

7 Pre-Order and Back Order Items Any items which are currently unavailable will be listed as backordered in your shopping cart. Note that you will only be charged for the Total This Shipment amount when you place your order. For more information, see the Pre-Orders and Back Orders section. 7 of 12

8 Your Account View Order History You can use the Order History page to review the contents of past orders as well as check the status of current orders. Possible order statuses include the following: Shipped Your order has been processed and available items have shipped. Any preorder or back order items have been recorded, and will be shipped as products become available. When an order is assigned a Shipped status, a shipping confirmation is also delivered to the address for your account. Pending Transmission to Backend, Pending Invoice Creation, or Pending Shipping Your order has been received and is awaiting packing and shipment. Void Your order has been canceled and will not be shipped. This will usually occur only at customer request. If there is any issue with your order, Fantasy Flight Games will make every effort to contact you prior to canceling an order. Edit User Profile The User Profile page allows you to review and update your billing and shipping addresses. You may save as many shipping addresses as necessary and select the appropriate one during checkout. You may also make any necessary changes during the secure checkout process. The address you provide determines where you receive order received and order shipped confirmation s. Note: To ensure consistent service, please inform your FFG sales representative when making changes to your billing address or shipping address. Change Password This page allows you to change the password for your account. Please practice responsible security by updating your password on a regular basis. 8 of 12

9 Checking Out After adding items to you shopping cart, choose Secure Checkout from your Shopping Cart page to begin checkout. There are four steps to the checkout process. Customer Information Please confirm your billing and shipping address before placing your order. You can update your addresses while placing your order, or at any other time by using the Edit User Profile option on your Account. See the Your Account section above for more information. Note: Please contact your sales associate when making changes to your billing address or shipping address. 9 of 12

10 Order Options Shipping Free shipping is available for all orders which will be shipped within the United States and which meet your minimum order amount. Please contact your sales associate if you have any questions about your minimum order amount, or if you are unable to select the free shipping option. Free shipping is provided via UPS Ground or UPS Freight service, as determined by Fantasy Flight Games. Orders will be shipped within 1-3 business days after the order is placed, usually shipping within the first day. If your order contains a new release or new reprint with the Now Shipping status, your order may be held for shipping in line with our release schedule. Order Comments Use this field to pass along comments to Fantasy Flight Games. All comments entered here will be viewed by a sales representative before the order is processed. Shopping Cart Contents Please review the contents of your shopping cart and item pricing before continuing the checkout process. At this stage of checkout, your prices have been automatically calculated based on the discounts appropriate to your account. (You may also calculate your prices prior to checking out by using the Get My Price function; see the Your Shopping Cart section above for more information). If you would like to adjust the quantities of items on your order, you may still do so at this time. 10 of 12

11 Note: Your terms (primarily if you are a distribution customer) may require you to order in multiples of case quantities to receive your full discount on each line item. Case quantities are listed on any product listings, as well as each product s detail page. Please contact your sales associate if you have any questions about your account pricing. Payment Your payment method will depend on the terms of your account. Your sales associate will explain your options when setting up your online store account. Purchase Order If desired, you may enter a Purchase Order Number to be associated with your order. This will be included on your invoice. Credit Card Any order up to $2500 may be paid by credit card. If you would like to retain your credit card information for future use in your B2B account, be sure to mark the Save Credit Card for return visits checkbox when entering your credit card information for the first time. You may store multiple credit cards if necessary. You will have the option to remove stored cards during future visits. If you have credit terms with Fantasy Flight Games, you may leave the credit card fields blank. In this case, your order will be applied to your account. If sufficient credit is not available, your sales associate will contact you with more information. Note that you must enter a P.O. Number if you do not include credit card information. Please enter a P.O. Number that is useful and meaningful to you. 11 of 12

12 Confirmation After successfully placing your order, you will be presented with a confirmation message, and a confirmation will be immediately sent to the address provided in your billing information. If you are unable to complete the checkout process for any reason, please contact your sales associate for further assistance. Support and Contact Information If you have any questions or comments about the online store or about this document, please don t hesitate to contact us. Our office hours are 8:30 a.m. 6 p.m. US Central time. Danielle Robb - Sales Associate drobb@fantasyflightgames.com ext. 104 Kyle Dekker - Sales Associate kdekker@fantasyflightgames.com ext of 12