Price Agreement PA 5738

Transcription

1 1 Price Agreement PA 5738

2 Metro Office Solutions Empowered Local Associates National Purchasing Power Global Technology 2

3 4 A message from our founder

4 By Choosing Metro Office Solutions you re supporting a 100% small, Diversity Business Small business is the heart of the American economy. Your support of Small Diversity business will help shape the future of America. Metro Office Solutions Small, Disadvantaged Certifications: Certified 8(A) Small, Woman-Owned, Asian-Pacific American. Certification Number: SBA Certified SDB: P California CPUC Clearinghouse Certified: 7BN00034 Being small doesn t mean we can t deliver! Let us show you how our programs compete against the large Super-Chains! 5

5 Your Support goes far beyond Metro Office Solutions As a disadvantaged 8(a) certified supplier of office products, 100% of your purchase dollars with Metro Office Solutions are attributed to the support of a bon-a-fide Tier-1 company. Additionally, Metro Office Solutions provides your group with the highest level of indirect Tier-2 diversity purchasing data available in the marketplace. Your Tier-2 purchases with Metro Office Solutions supports all socio-economic groups such as African-American, Hispanic- American, Native-American, Asian-Pacific American, Visually- Impaired, and Physically-Challenged. Our Manufacturer Diversity Analysis Report provides you with aggregate level support totals for each socio-economic group broken out by Manufacturer. 6

6 Manufacturer Diversity Analysis Report Sample 7 As part of your Quarterly Business Review, Metro Office Solutions will provide you with this detailed diversity report. Know exactly who your dollars are supporting with Metro Office Solutions!

7 Manufacturer Environmental Attributes Analysis Report Does your company have an effective Environmentally-Friendly program? Use our Environmental Attributes Report to help achieve your renewable goods purchasing goals. Do you know that: Over 80% of all Toner / Print cartridges are thrown away. This is needless disposal of products that harm our environment. Why not return them using a cost-free cartridge recycling program? We all should try to preserve our natural resources (renewable and non-renewable) to our best ability. We all can do more to reduce solid wastes. Hundreds of thousands of plastics and metal could be recycled each year that are being disposed in our landfills. We can save many million cubic feet of landfill space if we do our small part. 8 Recycling products can save tax paying dollars. Less demand on our natural resources means less tax-paying dollars involved in remediation and reclamation.

8 We scored the lowest on cost! We scored the highest, best discounting amongst Staples, OfficeMax! Total Pricing Scoring Summary Proposer For All States Score Rank Metro Office OfficeMax Staples Guy Brown Momentum Bah Fed LD Products Complete Tier 1 & Tier 2 credit for Small, Minority, Women-owned Disadvantaged Business Enterprise! 9

9 Support Team 10 Each State will be assigned a team of support people to manage their needs!

10 Our Best-In-Class Customer Service Team will meet and exceed your expectations Excellent Customer Services: Metro Office Solutions has a dedicated team of professionals who are fully trained to field all questions including, use of the web tool, deliveries, tracking of orders, accounting concerns, sourcing of items, and returns. Hours of operation are 7:30am (CST) to 5:30pm (PST). Customer Service Phone Customer Service Fax customerservice@mymetroofficesolutions.com 11

11 Contact information Local Account Representation will be provided! 12

12 Get your supplies quickly, easily, and fast Next day delivery to all major markets Maximum of 2-3 days for all deliveries to each participating State. Desktop Delivery: we will work with each agency, or political sub division for drop zone or desk top delivery at no charge. 13

13 Billing flexibility MetroOfficeSolutions provides maximum flexibility in billing and payment options including: Location Invoicing Consolidated (Summary) Invoices Single Invoices Purchasing Cards 14 Invoicing is customized to your specific needs. Purchases can be summarized by location or agency or political sub-division. Detail, including item numbers, customer contract item numbers (if applicable), prices, quantities, and extensions can all be integrated into any of the above options.

14 Returns & shortages Return Policy: MetroOfficeSolutions accepts returns up to 30 days after purchase, requiring that the item be returned in its original packaging. MetroOfficeSolutions will give an Instant Credit without pickup for all returns under $ All other returns will be picked up within 3 business days and credited to the end users account within 7 business days or MetroOfficeSolutions will issue a full credit whether receipt of the merchandise has occurred or not. Returns can be entered on-line or phoned in to our customer service team upon which an RA (return authorization). Credits posted to your account can be accessed on line to view under Edocs tab of their on-line ordering web tool. 15

15 Returns & shortages Shortages All shortages reported in 5 days are re-shipped at no charge to the end user with no additional credit or invoice thus reducing the credit re-bill process paperwork flow. 16

16 State of the art E-Commerce 17

17 State of the art E- Commerce 18

18 6 different ways to place orders 1. Turbo Quick Order 2. Search Bar 3. Product Show Room 4. Machine Matching Tool 5. HP Supplies Link 6. Shopping List Ordering supplies 19

19 6 different ways to place orders 1. Turbo Quick Order 2. Search Bar 3. Product Show Room 4. Machine Matching Tool 5. HP Supplies Link 6. Shopping List Ordering supplies 20

20 6 different ways to place orders 1. Turbo Quick Order 2. Search Bar 3. Product Show Room 4. Machine Matching Tool 5. HP Supplies Link 6. Shopping List Ordering supplies 21

21 6 different ways to place orders 1. Turbo Quick Order 2. Search Bar 3. Product Show Room 4. Machine Matching Tool 5. HP Supplies Link 6. Shopping List Ordering supplies 22

22 6 different ways to place orders 1. Turbo Quick Order 2. Search Bar 3. Product Show Room 4. Machine Matching Tool 5. HP Supplies Link 6. Shopping List Ordering supplies 23

23 6 different ways to place orders 1. Turbo Quick Order 2. Search Bar 3. Product Show Room 4. Machine Matching Tool 5. HP Supplies Link 6. Shopping List Ordering supplies 24

24 On line invoicing Up to two years of on line invoices 25

25 On line invoicing Invoices, Credits, Summary Bills, Statements 26

26 27 Real time inventory

27 28 Complete list of product information

28 Contract sort search filter Search Engine Filter Search by contract items 29

29 30 Shopping lists

30 31 Approval routing

31 32 Budgeting Features

32 33 Order history

33 34 Recycled tab 6,000 items +

34 35 Direct communication with customer service

35 36 Returns on line

36 37 Usage reporting on line

37 Business Line Item Analysis Report The Business Usage Line Item Analysis Report is important in that you can properly assess the products that your agency may purchase the most of on each individual line level. This report provides your aggregate totals for each individual product purchased during a given period. Your Metro Office Solutions Business Analyst will sort this report in descending order to show you the most frequently purchased individual products. Using this data, our Metro Office Solutions Business Analysis will perform a Pricing Differential Savings Analysis to ensure that your company is receiving the maximum discounts on products that you buy most frequently. You can be sure that our statistical analysis is going to save time and money! 38

38 Product Category Usage Analysis Report The Product Category Usage Analysis Report allows you to critically view your company s purchasing trends by aggregate product commodities. Know what types of products your company buys the most and where the most dollars are being spent. Using this data, the Metro Office Solutions Business Analyst can assist your company in determining targeted purchasing programs designed to match your company s specific purchasing trends. This data allows Metro Office Solutions to further increase procurement by analyzing product category data and driving office supply purchases to your company s best-buy products. 39

39 not sure about metro office solutions past Performance? Let us help you with our Partnership Assessment Report We ll provide you with key statistical data that enables you to assess our past performance. Use this and judge for yourself. 40 Metro Office Solutions is the benchmark for quality service!

40 - Sustainability: Sustainability Delivery - 20% of their deliveries have been assigned to UPS, which puts Metro s trucks on the road less. Pick to voice (reduces picking ticket paperwork while increasing accuracy for reduced errors and cost) Carton consolidation warehouse management system programmed to reduce # of boxes used to fill orders, which saves boxes, space, freight, fuel, etc Reuse / recycle boxes reused for wrap and label orders Boxes/pallets recycled locally Produced and distributed a green catalog in July 2009 Introduced the Nature Saver Private label brand- 104 sku s 41

41 Packaging Packaging: Each distribution center is required to use all manufacturers existing packaging for delivery to the end user. Most products are offered to the user in prepackaged quantities only, thus reducing the need to re pack the product because a user wants 1 each. Each sku listed clearly describes on line the packaging contents by the box and carton to assist the user in selecting the package friendly version. Metro Office Solutions will work with each agency in picking up all boxes for reuse on their next delivery for reuse. 42

42 Giving back to the community Environmental Practices: At the warehouse level environmental practices are enforced not just for cost savings measures, but as a socially conscious effort to aid in reducing are overall collective carbon footprint. CRP/Qualified Rehabilitative Facilities (QRF): MetroOfficeSolutions works with the Hope Foundation, which employs individuals with handicaps to assemble new employee kits and all marketing kits for resale and for marketing give-away s. MetroOfficeSolutions is integrally involved with the City of Hope, a Cancer Research organization. 43

43 Service is everything! In one of our reviews with the State of Nevada, the procurement team was quoted as stating:, our company is the standard by which all other vendors are measured. 44

44 45 Thank you