Data Security Services Pricelist

Transcription

1 Data Security Services list January 2010 s do not contain VAT This pricelist replaces all previous ones s are subject to change without notice Inter Engineering retains the right to issue special offers from time to time Inter Engineering Tel sales@inter-datasecurity.com Negreponti 5, Larissa, Greece Fax

2 Dear Customer, It is not easy to calculate the cost of services, because of the many factors which play a role. However, a pricing policy is necessary in order to be able to do business. This pricelist contains that policy. We have tried to be complete such that it is possible for you to estimate the cost of any of our services you might need. Of course it is not always possible to follow this pricelist. Sometimes Inter Engineering will decide to offer lower prices, sometimes the pricelist will not cover the costs. In that case of course you will be informed before the charges. As an alternative you may always request a financial offer for any of our services. That way you will know on beforehand the exact cost of the service you would like us to perform for you. Your opinion is important to us. Any and all of your comments to this pricelist are most welcome and desired. Changes 1. Managed Services added 2. Active Care Support Services added 3. Terms & Conditions updated 4. list separated in chapters

3 A. Inter Engineering Active Care Support Services (ACSS) The best in pro-active support and customer care for an incredible price Code IE-ACSS Description IE Active Care Support Services Subscription We warmly recommend you the Active Care Support Services subscription. A package of extra Inter Engineering services and customer care which drastically enhances the efficiency of solution exploitation and support resulting in optimal satisfaction. Inter Engineering s Active Care Support Services (ACSS), provide you with advanced support services that help you deploy and maintain your Inter Engineering security solutions. ACSS are the services that allow you to fully exploit the experience and efficiency of Inter Engineering technical services, by allowing the Inter Engineering support engineer to become your active right-hand in the administration of your systems. ACSS entitles you to: 1. Expert Phone and support directly from Inter Engineering 2. Remote Support with method agreed between you and Inter Engineering, tested and standing by 3. Personal support engineer who knows you and your situation 4. Customer Environment Replication for faster troubleshooting & testing 5. Proactive periodic health check 6. Active Care Mailing list 7. Free Onsite Support days (limited) 8. Benefits through services and discounts ACSS is provided as a subscription through the Inter Engineering resellers with pricing that earns itself back in no time. Minimum annual price Typically 15% of the annual maintenance cost of the products to be covered with ACSS. To be confirmed with Inter Engineering 300 Euro

4 B. Inter Engineering Managed Services IE-AMMS IE Anti Malware Managed Service 100% Outsourced Protection. Managed by Inter Engineering Reseller profit safeguarded The Inter Engineering Anti Malware Managed service is the ultimate outsourcing solution for the protection of an organization s network against malware, occupying neither the customer, nor the reseller. The best protection for your systems Operated by experts. You don t do anything Most cost effective solution You don t buy software, but pay as a service Stop whenever you like Unit Euro annual subscription Unit Euro annual subscription Notes # Machines No Exchange coverage Additional for MS Exchange Coverage ,00 15, ,00 12, ,38 11,25 License size is amount of workstations & servers to cover. For MS Exchange add 1 extra license for Exchange server itself. For years bought up front 10% discount applies For Non-profit Educational Institutes a discount of 50% applies Powered By

5 IE-SECMAILMS IE Secure Managed Service Your customized security policy is applied to your at Inter Engineering's secure infrastructure For customers of any size. With our without own domain. With or without own mail server Customer's is routed through Inter Engineering's secure infrastructure or hosted there. Options Customer has Customer has own domain own mail server a. Yes Yes routed through IE infrastructure Customer's security policy applied delivered to customer's mail server b. Yes No routed through IE infrastructure Customer's security policy applied Mailboxes hosted at Inter Engineering mail server, accessible by customer c. No No As b. but customer is given addresses by Inter Engineeirng. On Quotation IE-BACKUPMS IE Remote Backup Managed Service Automated backup as a service Ensures that backups are taken when needed and that these are stored in a secure environment A small application is installed on your system, which is programmed to do scheduled backups of selected data. Through the internet the data is stored in 2 remote secure data centers Monthly Size in GB per month subscription, Euro 5 56, , IE-WEBCSMS IE Web Content Security Managed Service Subscription based corporate Web Content Security. Completely managed by Inter Engineering A Web Content Security appliance is installed at the customer's premises, managed by Inter Engineering through the Internet s On Request

6 C. General Data Security Services, Euro Technical Support On Site of Customer For the installation of products purchased from Inter Engineering or problem solving Minimum charge, covering up to 1 day (not for Virus disinfection) 850,00 per hour, after first day 85,00 The customer is also charged with travel and accomodation expenses. Travel and accomodation expenses Depend on means of travel and hotel Travelling expenses by car. per Km. 0,45 In case travelling to the customer takes more than 4 hours, the customer is also charged with travelling time. per day of travelling of the engineer 250,00 Work at Inter Engineering's office Work executed at Inter Engineering's offices, price per hour during office hours. 55,00 E.g. Design or implementation of security policy etc. Emergency Charge The customer calls with an immediate need and an engineer is sent to the customer immediately (with the first travel availability) The availability of this service is NOT guaranteed Extra charge 500,00 Data Recovery Diagnosis for the determination of Data Recovery possibilities and cost of recovery 85,00 This price is charged for the diagnose only and has to be paid also in case the customer decides not to proceed with recovery. Final cost of data recovery depends on results Virus disinfection Minimum charge, covering up to 1 day 1.000,00 per hour, after first day 100,00 The price is related only to the Virus disinfection. It does not cover restoring of backups or reestablishment of the functionality of the customers' computing system Inter Engineering does not accept any responsibility for the success rate of the result, or the possible loss of data or other damage caused by the malware or the effort of removing it. The price does not cover travel and accomodation expenses Security Audit & Advisory Combination of one-site and off-site services where Inter Engineering maps the customer's network and overall security situation and brings out advise for the optimization of security. On Quotation Consulting

7 Diagnosis of the customers' needs, design of solutions, explanations to customer etc After financial offer or with technical support charge as above Training Can be done at Inter Engineering's training facility in Larissa or at the customers' premises In the latter case the customer provides the necessary equipment and is also charged with travelling and accomodation expenses as mentioned above. after financial offer. Indicated price per person per day 400,00 Ad hoc After Office Hours Technical Support Services Phone and or technical support The availability of this service is NOT guaranteed (that's why it's called Ad Hoc) Customer contacts Inter Engineering and if a technician is available the customer can agree with that technician to start the technical service provision. There is a chance that the Inter Engineering technician will not be available for the full duration of time that the customer desires support. Customer sends a written request to Inter Engineering in which he accepts the hourly fee and Inter Engineering conditions. Time starts at time the customer sends this request. Time stops at time that Inter Engineering sends the customer a written ( or fax) confirmation of termination of support session. Quality of after office hours support is influenced by probability that product manufacturers are not reachable during those hours. per hour, Euro 85 24x5 Technical Support Services Phone and technical support provided by the 24x5 support alliance covering 5 days per week, 24 hours per day. Technical support for Clearswift and F-Secure Solutions This service is provided on a subscription base and under special Inter Engineering conditions that are defined on a case by case basis. Pricing: Please ask for the 24x5 SecureSupport separate pricelist 24 x 7 x 365 Technical Support Is available under conditions. Please contact Inter Engineering

8 D. Expert Clearswift Services IE-CS-01 CONTENT SECURITY POLICY DESIGN & IMPLEMENTATION (NEW POLICY) Does NOT include the deployment of the Clearswift solution at the customer. Analysis of the current situation in the customer's traffic for detection of threats and fields of performance improvement. Interview/discussion with the customer to determine further needs Policy design and implementation with a Clearswift solution Excessive test in Inter Engineering's lab Presentation of documented Policy to customer Possible corrections following the customer's comment Optionally: Installation of the Policy on the customer's infrastructure (travel & accomodation not included) If the Clearswift solution was not yet installed then this can be covered as well on mutual agreement. 3 months close monitoring for possible corrections On quotation IE-CS-02 DESIGN OF DEPLOYMENT Assumes that the customer's content security policy is known and the way it will be implemented in the Clearswift solution has been decided Assumes that customer can deliver measurements on traffic load, network and internet bandwidth, available hardware and any other measurement needed. Tasks Study of customer's content security policy and design of the deployment needed to satisfy effectiveness of the policy, required speed and possible failover requirements. Discussions with the customer on requirements, limitations and available resources. Design of deployment and presentation to customer. Possible corrections following the customer's comments IE-CS-03 INSTALLATION OF Clearswift SOLUTION Assumes that the Clearswift deployment method has been decided and agreed upon by the customer. This service does not cover policy design or implementation. It covers the installation and configuration needed to provide traffic flow through the Clearswift solution and application of basic Clearswift security settings. On quotation On quotation IE-CS-04 PENETRATION TESTING & POLICY TESTING The operational Clearswift infrastructure of the customer is checked and tested. A series of tests is performed from outside as well as inside, in cooperation with the customer. (Tests from the inside are initiated by the customer following Inter Engineering's instructions) Customer receives a written report with Inter Engineering's findings and suggestions for improvement of the policy and deployment for effectiveness, security and performance In mutual agreement these improvements can also be applied by Inter Engineering (typical price. Needs to be confirmed before ordering) 1300 Euro

9 IE-CS-05 POLICY MAINTENANCE Assumes Inter Engineering has remote access to the customer's Clearswift infrastructure such that on site work is not needed. Does not cover day-to-day administration and housekeeping tasks. For an agreed period of time Inter Engineering will maintain the customer's Clearswift Content Security Policy. Inter Engineering will advise on needed changes and after customer's agreement will apply those changes. Policy changes on customer's request will also be applied. Inter Engineering will maintain the policy documentation. On quotation

10 E. EXPERT F-SECURE SERVICES IE-FSC-01 ANTI MALWARE SECURITY POLICY DESIGN & IMPLEMENTATION (NEW POLICY) Does NOT include the deployment of the F-Secure solution at the customer. Analysis of the current situation for detection of threats Interview/discussion with the customer to determine further needs Policy design and implementation with an F-Secure infrastructure Excessive test in Inter Engineering's lab Presentation of documented Policy to customer Possible corrections following the customer's comment Optionally: Installation of the Policy on the customer's infrastructure (travel & accomodation not included) Optionally: If the F-Secure solution was not yet installed then this can be covered as well on mutual agreement. 3 months close monitoring for possible corrections On quotation IE-FSC-02 DESIGN OF DEPLOYMENT Assumes that the F-Secure product(s) to use have been decided and the Policy to be applied has been designed. Assumes that customer can inform Inter Engineering about his IT infrastructure including an up-to-date network diagram, firewall info and any other technical information regarding the customer's infrastructure Design of deployment and test in Inter Engineering lab. Presentation of deployment to customer Corrections following customer's comments Delivery of document on deployment IE-FSC-03 INSTALLATION AT CUSTOMER Assumes that the deployment as well as the poilcy to be applied have been designed Deployment of the F-Secure solution(s) on the customer's infrastructure Completely or partly (whereafter customer continues himself) IE-FSC-04 POLICY MAINTENANCE Does not cover day-to-day administration and housekeeping tasks For an agreed period of time Inter Engineering will maintain the customer's F-Secure Security Policy. Inter Engineering will advise on needed changes and after customer's agreement will apply those changes. Policy changes on customer's request will also be applied. Inter Engineering will maintain the policy documentation. On Quotation On Quotation On Quotation

11 F. EXPERT NETASQ SERVICES IE-NA-01 FIREWALL PRE-CONFIGURATION Assumes the NetAsq appliance is at Inter Engineering's premises Firewall is pre-configured at Inter Engineering for easy deployment at customer Customer fills in Inter Engineering questionnaire with technical questions Customer adds in writing all other requirements he has Inter Engineering designs and implements Firewall policy according to needs. Inter Engineering implements the policy on the customer's new NetAsq appliance. Inter Engineering includes the necessary rule in the appliance such that Inter Engineering can have remote access to the Firewall administration console Appliance is sent to customer or reseller : Typical price for small models. Confirmation is needed before ordering 250 Euro IE-NA-02 IMPLEMENTATION OF VPN AT INTER ENGINEERING Assumes that the NetAsq appliance(s) are at Inter Engineering Gateway-to-Gateway and/or Gateway-to-Client VPN using NetAsq equipment IE-NA-03 IMPLEMENTATION OF VPN AT CUSTOMER, REMOTELY Inter Engineering supports the customer or reseller remotely to create a Gateway-to-Gateway or Gateway-to-Client VPN using NetAsq equipment IE-NA-04 IMPLEMENTATION OF SERVICE ON CUSTOMER'S REQUEST This may be any usual or unusual request such as VPN between NetAsq and other vendor's equipment VOIP security Instant messaging policies Internet camera traffic routing etc IE-NA-05 (NETASQ) FIREWALL PENETRATION TEST Inter Engineering performs a series of tests to determine the quality of the implemented security firewall security policy as well as quality of operation of the appliance itself Tests are performed both from inside the customer's company as well as outside. Tests from the inside may be initiated by the customer following Inter Engineering's instructions. 250 Euro 500 Euro On quotation On quotation

12 G. General Conditions Please see also the worksheet "Terms_and_Conditions" The complete responsibility of all executed work lies at the customer. Inter Engineering does not accept any responsibility for: - Loss of Data - Loss of productivity, delay in functionality or loss of customers' profit - Illegal use of software by the customer - Damage to equipment, possibly forthcoming out of the attempt of repair or services - Any other financial or material damage which might be caused to the customer or third parties during or because of the presence of Inter Engineering's personnel at the premises of the customer or in general in relation to Inter Engineering s do not cover spare parts or other material needed during repair or services All services are to be paid immediately, unless otherwise agreed in written Warranty of repair / services Inter Engineering does NOT grant warranty for repairs or services The success of any repair or service is NOT guaranteed and Inter Engineering retains the right to interrupt any service or repair attempt at its sole judgement Ordering any of Inter Engineering's services implies the customers consent to this pricelist and its conditions. For reseller discounts please contact Inter Engineering

13 Conditions for customer service and technical support A. Conditions for Installation / Support at Customer s site or remotely 1 The customer has made sure that his equipment is conform the hardware and software requirements of the products which are to be installed or supported. If the customer is not aware of these requirements then he will ask them from Inter Engineering 2 The system administrator or another support engineer of the customer will be available to assist the Inter Engineering technicians The customer will have made sure that those computers who need it will have access to the internet. Like a server which will play the role of a central management 3 server updated through the internet. 4 The customer will facilitate the Inter Engineering technicians as much as possible 5 The customer will guide the Inter Engineering technicians in order to locate the computers in case of on site support 6 7 Before the visit of the Inter Engineering technicians the customer will have prepared the machines such that they are ready for the installation or other work to be done. In case a machine is found inadequate for the installation, the Inter Engineering technicians will have the right to abandon the installation at the machine in question. The customer is responsible for a backup to be taken of those machines where intervention by the Inter Engineering technicians or in cooperation with the Inter Engineering technicians is to be performed, before the commence of such interventions 8 The Inter Engineering technicians will have the right to interrupt the employees of the customer from their work in order to work on their machines 9 The Inter Engineering techicians will have the right to reboot the machines of the customer, if and when they consider this necessary or useful In case problems occur during the installation or service works which are caused by the hardware, the operating system or other software which was not purchased from Inter Engineering, the Inter Engineering technicians will have the right to abandon the installation or works on the machine in question. In case that the customer does not follow Inter Engineerin s suggestions for the solving of technical problems, he recognizes that Inter Engineering may not be able to solve the problem or that severe delays in problem solving may occur. The customer declares that he is aware of the fact that the (remote) access of Inter Engineering to his systems or the fact that some kind of mechanism that serves the customer is under control of Inter Engineering, has as consequence that Inter Engineering can see the configuration and settings of the mentioned systems or mechanisms and that in some cases Inter Engineering has the ability to change the settings. 13 The Inter Engineering technicians work with care. However: The customer has the entire responsibility for all operations performed. Inter Engineering does not accept responsibility for: - Loss of data - Delay of operation & loss of profit of the customer - Illegal use of software by the customer - Damage of whatever nature which might be caused by the effort to service the customer - Any other financial or material damage which might be caused to the customer because of or during the presence of Inter Engineering technicians at the customer s site or in general related to the cooperation with Inter Engineering - Even if the above is not valid in a court of law, under no circumstances will any fees payable by Inter Engineering towards the customer exceed the amount customer paid for Inter Engineering s services during the last 12 months before date of customer s claim. 14 In case that Inter Engineering s services are related to products not manufactured by Inter Engineering, the customer accepts that the quality of services provided by Inter Engineering is dependent on the manufacturing company and that Inter Engineering can provide technical support only if the manufacturing companies provide technical support to Inter Engineering as well. Customer also accepts any terms and conditions of the manufacturing company such as software license agreements. 15 Requesting Inter Engineering for technical support the customer declares his agreement with the terms of this document. B Conditions related to Inter Engineering Managed Services 1 2 The term Inter Engineering Managed Services refers to functionalities/mechanisms/services that serve the customer and that are managed by Inter Engineering. In case such a functionality is based on certain equipment (hardware or software) this equipment may be situated in the customers premises, Inter Engineering s premises or third party premises. In case the customer is served with Inter Engineering Managed Services, the customer allows Inter Engineering to manage (administer) all systems related to the Managed Service and to change settings in those systems. C Conditions related to products supported by Inter Engineering 1 Inter Engineering does not accept any responsibility for the use, misuse, non-use or inability to use the products In case a product was not manufactured by Inter Engineering, the only warranty valid is the warranty of the manufacturer. Inter Engineering does not add any 2 warranty For most of the products a periodic fee is valid which entitles the customer to technical support or other services. In the event that the customer has not paid this 3 periodic service, Inter Engineering is not obliged to provide support to the customer. 4 The technical support of Inter Engineering regarding products that were not manufactured by Inter Engineering, is dependent on the support of the manufacturer towards Inter Engineering. Inter Engineering provides technical support for the products of which it is official distributor and the quality of the support depends on the quality of the support of the manufacturer towards Inter Engineering 5 All terms and conditions of the manufacturers regarding the use of the products are valid D Limitation of coverage Many of the solutions and services offered by Inter Engineering regard system security with as purpose the protection of the customer s systems for example against unwanted access, attacks, virus infections etc. It is emphasized that it is impossible to guarantee the effectiveness of any offered protection. The purpose is the best possible protection of the customer s systems subject to the restrictions of Inter Engineering s possibilities, the limitations in product technology and reaction time and, very important, the fact that it is impossible to predict which dangers will appear in the future. E Confidentiality he parties agree that the content and subject matter of this Agreement as well as any other information clearly marked as confidential disclosed to the other party hereunder ( Confidential Information ) shall be kept confidential and neither party will disclose any Confidential Information disclosed by the other in whole or in part to any third party, nor use it for any purpose other than the performance of its obligations under this Agreement. The preceding confidentiality provisions do not apply in the event that the Confidential Information (i) was or becomes generally available to the public, other than due to a breach of this clause, (ii) becomes known to the recipient party, without an obligation of confidentiality, from a third party, (iii) was in the recipient party's possession, without an obligation of confidentiality, prior to the signing of this Agreement, (iv) is independently developed by the recipient party without the use of the other party's Confidential Information, or (v) is required to be disclosed by law. Each party shall maintain the confidentiality of the other party s Confidential Information using the same degree of care as is used by that party for its own Confidential Information to ensure that the Confidential Information is not inadvertently disclosed or subject to unauthorized use.

14 F General Conditions for Cooperation 1 LIMITATION OF LIABILITY INTER ENGINEERING AND THE PEOPLE RELATED TO IT WILL NOT BE RESPONSIBLE TOWARDS THE CUSTOMER OR ANY THIRD PARTY FOR ANY KIND OF DAMAGE (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT, INTERRUPTION OF OPERATION, LOSS OF DATA, LOSS OF INFORMATION, DAMAGE TO REPUTATION OR ANY OTHER FINANCIAL OR MATERIAL DAMAGE), UNDER ANY CAUSE OF ACTION OR THEORY OF RESPONSIBILITY, AS A RESULT OF THE SERVICE PROVISION, INCOMPLETE SERVICE PROVISION OR LACK OF SERVICE PROVISION OR IN GENERAL AS A RESULT OF THE COOPERATION WITH THE CUSTOMER, EVEN IF INTER ENGINEERING OR THE PEOPLE RELATED TO IT HAVE ON BEFOREHAND BEEN INFORMED ABOUT THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS WILL ALSO BE VALID IN CASE OF FAILURE OF ANY ATTEMPT OF CORRECTION OF DAMAGES. THE TOTAL LIABILITY/RESPONSIBILITY OF INTER ENGINEERING AND THE PEOPLE RELATED TO IT TOWARDS THE CUSTOMER FOR ANY CLAIM OF COMPENSATION OR ANY OTHER CLAIM OR ACTION RESULTING FROM OR RELATED TO THE COOPERATION WITH THE CUSTOMER WILL NOT SUPERSEDE IN ANY CASE THE TOTAL AMOUNT OF MONEY PAID BY THE CUSTOMER TO INTER ENGINEERING DURING THE LAST TWELVE MONTHS. 2 In case that by law any part of these conditions is overruled or deemed non-applicable, the rest of the conditions will remain in force. 3 Any dispute between the customer and Inter Engineering shall be solved by the court of Larissa in Greece or any other court selected by Inter Engineering. By placing an order towards Inter Engineering or by starting to use a product sold by Inter Engineering or by requesting any service from Inter Engineering the 4 customer declares that he agrees with the conditions of the present document.