Analytical Service Certification Program

Transcription

1 Analytical Service Certification Program for Service Experts, Representatives and Local Business Partners Visualize > Analyze > Optimize

2 Complete Service. One Source. Rosemount Analytical is offering a structured certification program for all field service and training experts who work with Rosemount Analytical products. The certification process features a multi-level training program to allow field service experts employed by Emerson and our representative partners to develop skills and apply them in on-the- job situations at a Basic, Advanced, and Master level. To become certified, service experts must complete the appropriate training requirements for the desired experience level within the Rosemount Analytical product groups: Gas Chromatographs, Process Analytical, and Liquid Analytical. Approval requirements for each certification level include: Proof that your specific job description requires technical training for Rosemount Analytical products Attendance at the designated training seminar for the duration of the class Successful completion of written test 2 Analytical Service Certification Program

3 At this level... Basic you will be able to... Startup, commission, and troubleshoot basic problems on standard products with some assistance from a higher certified service representative Train customers on basic operation and maintenance Integrate, startup, commission, and troubleshoot problems on standard and non-standard products with little or no assistance from higher certified service representatives Advanced Troubleshoot application-related issues Present technical training programs for customers and other technical personnel on the operation, maintenance, and troubleshooting fo products Supervise field installation projects, perform site surveys and technical work ups for commercial proposals, and perform the integration of thirdparty products Master Design and implement best-practice service procedures for standard product configurations provide application-engineering support to customers and other technical departments within Emerson Design and present technical training programs to customers and other technical personnel on product theory, application, operation, maintenance, and troubleshooting Analytical Service Certification Program 3

4 Basic Certification To achieve basic certification for any Rosemount Analytical division, the service expert will: Demonstrate a working knowledge of the hardware, software, and basic principles of operation. Perform the basics of startup/commissioning, prescribed maintenance, minor troubleshooting, and operator training. Perform a minimum of one startup/commission assignment while working under the direct supervision of any person who is c u r r e ntly certified by Rosemou nt A na l y t ic a l i n t h e s a m e fi e l d. (To obtain basic certification in two or more product groups, you must complete the individual course for that particular product). Work a minimum of two months in a training position where the job description calls or technical field support of RAI product lines within the certification area Service experts can choose to become certified with one, two, or all three product groups, as is necessary for their job requirements. Basic Certification for Gas Chromatographs Complete Introduction to Gas Chromatographs and Operation and Maintenance of GCs courses Upon completion of the training course, you will: Understand the function, advantages, and benefits of a GC Recognize basic system elements, including carrier gas, calibration gas, controllers, ovens, columns, and sample handling systems Understand the concept and application of component separation Determine component concentration levels Define chromatogram, retention time, response factor, peak width, and gains, etc Describe all major components of a gas chromatograph Describe how to startup, stop an analysis, run in manual, and force calibration in the MON2000 software Configure streams, component data tables, 24 hours averages, and serial ports 4 Analytical Service Certification Program

5 Once service experts have completed all requirements for certification, they must apply for certification as a Service Representative Level 1 and provide hard copies of diplomas, tests, and field evaluation forms. Once certified, the service experts will receive periodic product notifications, training updates, and other relevant information to help them hone their skills. Basic Certification for Process Analytics Complete basic service training performed by a certified trainer Upon completion of basic service training, you will: Understand zirconium oxide sensor technologies Install, calibrate, and troubleshoot all hardware associated with IN-SITU oxygen analyzers, including World Class 3000, Oxymitter 4000 and 5000, X-STREAM O2, and OCX 8800 Understand all associated software functions Integrate and operate SPS and IMPS 4000 auto calibration systems Understand the combustion oxygen measurement and its different applications in various types of processes Understand paramagnetic and electrichemical oxygen measurement principles Understand sample handling techniques and issues Understand IR/UV, thermal conductivity, flame ionization, and chemiluminescence measuring principles and application challenges Basic Certification for Liquid Complete level one training on Process University and attend basic service training performed by a certified trainer Upon completion of level one training and basic service training, you will: Troubleshoot ph and conductivity loops to an item level (analyzer, sensor, cable, etc.) Know where to get helpful tools on the web. Recognize application problems such as ground loops Simulate an input into any analyzer for any measurement Understand features and benefits of analyzer and sensor products Analytical Service Certification Program 5

6 Advanced Certification To achieve advanced certification for any Rosemount Analytical division, the service expert will: Demonstrates a working knowledge of the hardware, software, and principles of operation Efficiently install, startup, commission, and calibrate the equipment with little or no assistance form a master-level service engineer Present professional-caliber operator and technical writing Identify application problems (e.g., ground loops, stray voltage, back pressure, timed events, register assignments, user-defined calculations, etc.) in an efficient manner and report details to RAI Technical Service Perform basic remote diagnostics and advise of required maintenance Perform a minimum of one startup/commission assignment while working under the direct supervision of any person who is currently certified by Rosemount Analytical in the field. (To achieve basic certification with more than one Rosemount Analytical division, the service expert must complete one startup for each division certification area Work a minimum of t wo months in a training position where the job description calls for technical field suppor t of Rosemount Analy tical produc t lines within the cer tification area. (Successfully complete ten startup and commissioning projects, five repair assignments, and five training seminars) Advanced Certification for Gas Chromatographs Complete the Advanced Gas Chromatographs course and pass a written exam on the topics of the course Upon completion of the training course, you will: Understand post-analysis calculations Describe the operation of different flow configurations, backflush, dual columns, and heartcut Describe and service all components of a GC, including interconnection terminals, location and function of thermistors, columns, valves, and solenoids Identify and service different types of sample condition systems Diagnose problems by analyzing basic symptoms of the unit To achieve advanced certification, individuals must have successfully completed basic certification. 6 Analytical Service Certification Program

7 Once service experts have completed all requirements for certification, they must apply for certification as a Service Representative Level 2 and provide hard copies of diplomas, tests, and field evaluation forms. In addition, the assessments, surveys, and attendance lists for all training seminars must be submitted. Once certified, the service experts will receive periodic product notifications, training updates, and other relevant information to help them maintain their skills and certification level. Advanced Certification for Process Analytics Attend advanced service training performed by a certified trainer and pass a written exam on the topics of the course Upon completion of the training course, you will: Understand IR/UV, thermal conductivity, flame ionization, and chemiluminescence measuring principles and application challenges Install, setup, and troubleshoot hdardware associated with Rosemount Analytical process gas analyzers, including BINOS 100, MLT, X-STREAM, and PGA products Understand and be able to service the layout of analyzer detector benches and PC boards Understand calibration requirements and techniques for process gas analyzers Calculate linearization and cross compensation Understand software tools for configuration, upload, and download Advanced Certification for Liquid Attend advanced service training performed by a certified trainer and pass a written exam on the topics of the course Upon completion of the training course, you will: Operate, install, and properly configure RAI products to communicate with wireless communications protocols Identify installation problems and configure the output and diagnostic variables of a chlorine system and a turbidity system Explain the makeup of a water system Evaluate problems for water quality problem using the latest troubleshooting techniques Analytical Service Certification Program 7

8 Master Certification To achieve master certification for any Rosemount Analytical division, the service expert will: Demonstrate a thorough working knowledge of hardware, software, detailed principles of operation, and sample conditioning systems Perform installation, startup, commissioning, and calibration of all Rosemount Analytical products and systems without assistance Understand HART, Foundation fieldbus, wireless, and Profibus communications at a working-knowledge level Troubleshoot complex field problems and systems and present operator and technical training for engineering and management personnel in a professional manner Perform advanced remote diagnostics Complete a minimum of two years in a position where the job description calls for technical support of Rosemount Analytical liquid and gas products, and a minimum of ten years in a position where the job description calls for technical support of Rosemount Analytical gas chromatograph products (Ten customer training seminars must be successfully completed) Master Certification for Gas Chromatographs To qualify for certification at the master level, you will: Modify applications pertaining to proper type of columns, detector, valve timing, calibration, and carrier gas Describe and work on all components of a GC including TCD, FID, and FPD Identify and work in different types of sample condition systems To achieve master certification, individuals must have successfully completed advanced certification. 8 Analytical Service Certification Program

9 Once service experts have completed all requirements for certification, they must apply for certification as a Service Representative Level 3 and provide hard copies of diplomas, tests, and field evaluation forms. In addition, the assessments, surveys, and attendance lists for all training seminars must be submitted. Once certified, the service experts will receive periodic product notifications, training updates, and other relevant information to help hone their skills. Master Certification for Process Analytics Complete the advanced course and pass a written exam on the topics of the course Upon completion of the training course, you will: Install, startup, and troubleshoot analyzers and sample handling systems (SHS) for process and CEMS applications Understand application control strategies and process conditions and how they affect analyzer measurement Provide customer and service training in principles of operation for analyzers and sample handling systems Master Certification for Liquid Complete the advanced course and pass a written exam on the topics of the course Upon completion of the training course, you will: Understand analyzer communication protocols Configure and commission control systems like air-blast cleaners, hand-rail-mounting systems, and auto-clean Configure and commission water quality monitoring system Troubleshoot systems to an item-level (analyzer, sensor, cable, etc) to determine problem causation) Analytical Service Certification Program 9

10 Certification Programs Description & Registration Information Certification Description Certification programs are offered in a classroom setting at each of our three Analytical Training Centers in the United States. Customized courses can be arranged offsite in the field or at client s office locations. Our certified instructors will work with you to determine your unique learning objectives and develop a training program tailored to the specific needs of your engineers, technicians, and operting staff. Our instructors can use your equipment or have our demo equipment shiped to your site to conduct the class. All classroom materials and manuals are provided by the instructor. Classes are performed on site by a highly qualified field service engineer using your equipment. Our field service engineers will walk your team through installation, startup, and maintenance procedures. This is a great way for plant personnel to learn through experience to configure, commission, and perform calibrations on their online instrumentation under the guidance of a certified field service expert. Class duration is dependent on the analyzer and measurements being covered. Contact Information & Registration To request a training quote, contact your local Account Manager or speak directly to: B.J. Freeman Bj.Freeman@Emerson.com T To register for a training course, contact: Ana Morgan Ana.Morgan@Emerson.com T For custom certification program information, contact: Michael Saiphoo Michael.Saiphoo@Emerson.com T Analytical Service Certification Program

11 Certification Programs Schedule Product Course # - Course Description Service Rates Start Dates (mm/dd) Gas Chromatographs R Introduction to Model 500 and Model 700 Gas Chromatographs $1,950/class/student Upon request Gas Chromatographs R Introduction to 700XA and 1500XA Gas Chromatographs $1,950/class/student Upon request Gas Chromatographs R Operation and Maintenance of Model 500 Gas Chromatographs $2,600/class/student 4/29, 9/9 Gas Chromatographs R Operation and Maintenance of Model 700 Gas Chromatographs $2,600/class/student Upon request Gas Chromatographs R Operation and Maintenance of 700XA Gas Chromatographs $2,600/class/student 1/28, 4/22, 7/8, 11/12 Gas Chromatographs R Operation and Maintenance of 1500XA Gas Chromatographs $2,600/class/student 1/28, 4/22, 7/8 Gas Chromatographs R Advanced Process Model 500 and Model 700 Gas Chromatographs $2,900/class/student 5/20, 9/23 Gas Chromatographs R Advanced 700XA Gas Chromatographs $2,900/class/student 2/4, 4/29, 7/15, 9/16 Gas Chromatographs R Advanced 1500XA Gas Chromatographs $2,900/class/student 2/4, 4/29, 7/15, 12/3 Gas Chromatographs R Advanced Model 700 Gas Chromatographs $2,900/class/student 11/12 Gas Analyzers C Chemiluminescence Analyzers $2,850/day (up to 7 students) Upon request Gas Analyzers Hydrocarbon Analyzers $2,850/day (up to 7 students) Upon request Gas Analyzers NGA 2000 Process Gas Analyzers $2,850/day (up to 7 students) Upon request Gas Analyzers MLT Process Gas Analyzers $2,850/day (up to 7 students) Upon request Gas Analyzers BINOS/OXYNOS/HYDROS Analyzers $2,850/day (up to 7 students) Upon request Gas Analyzers Oxygen Flue Gas Analyzer Maintenance, Including Oxymitter and $2,850/day (up to 7 students) Upon request World Class 3000 Gas Analyzers Continuous Emissions Monitoring Systems (CEMS) $2,850/day (up to 7 students) Upon request Gas Analyzers CCO 5500 CO Analyzer Maintenance $2,850/day (up to 7 students) Upon request Gas Analyzers OPM 3000/ Opacity Monitor Maintenance $2,850/day (up to 7 students) Upon request Gas Analyzers Online Safety Training for Process Gas Analyzers $2,850/day (up to 7 students) Upon request Liquid Instruments 2200 CEUs:. 7 - General ph, Conductivity, and ORP Theory $600 student per day Upon request Liquid Instruments 2201 CEUs :. 7 - Amperometric Measurement Theory: Chlorine, Dissolved $600 student per day Upon request Oxygen, and Ozone Liquid Instruments 2202/2202V CEUs :. 2 - Two-Wire Instrumentation Models Xmt and $3,000/day (up to 10 students) Upon request Model 5081 Transmitters Liquid Instruments 2203/2203V CEUs :. 2 - Wireless Instrumentation Models 608P $3,000/day (up to 10 students) Upon request and 6081C Liquid Instruments 2204/2204V CEUs :. 2- Four-Wire Instrumentation Models 54e, 1056, or $3,000/day (up to 10 students) Upon request 1057 Liquid Instruments 2205/2205V CEUs :. 7 - Customer-specific Measurement Theory $3,000/day (up to 10 students) Upon request Analytical Service Certification Program 11

12 Analytical Service Certification Program for Service Experts, Representatives and Local Business Partners Rosemount Analytical September GAS CHROMATOGRAPH TRAINING CENTER Emerson Process Management Rosemount Analytical West Little York, Suite 200 Houston, TX USA Toll Free T F gc.csc@emerson.com PROCESS & COMBUSTION TRAINING CENTER Emerson Process Management Rosemount Analytical 6565P Davis Industrial Parkway Solon, OH USA Toll Free T F liquid.csc@emerson.com LIQUID ANALYTICAL TRAINING CENTER Emerson Process Management Rosemount Analytical 2400 Barranca Parkway Irvine, CA USA Toll Free T F gas.csc@emerson.com Emerson Process Management. All rights reserved. The Emerson logo is a trademark and service mark of Emerson Electric Co. Rosemount Analytical is a mark of one of the Emerson Process Management family of companies. All other marks are the property of their respective owners. The contents of this publication are presented for information purposes only, and while effort has been made to ensure their accuracy, they are not to be construed as warranties or guarantees, express or implied, regarding the products or services described herein or their use or applicability. All sales are governed by our terms and conditions, which are available on request. We reserve the right to modify or improve the designs or specifications of our products at any time without notice. 45-RAI-SVS-Certification