In Facility and Real Estate Management

Transcription

1 Study Guide Master s degree programme In Facility and Real Estate Management Hogeschool Utrecht, July 2014

2 Contents 1 Foreword 5 2 Structure of the degree programme Professional profile Profession Details of professional profile Graduate competencies Graduate skills Field of work and jobs Profile of degree programme General Degree programme objective The university of applied science Master s level of the programme Teaching principles Structure of the degree programme Programme variants Abridged and accelerated degree programmes Certificates Degrees and titles Structure of the degree programme Degree programmes Internships and the value of internship Graduation Examination Committee Establishment and appointments Composition Duties and powers Petitions Facilities Coaching IT facilities General My HU SharePoint OSIRIS Student Password Information security and privacy Recording your study progress Student Information Point (STIP) Study association Programme committees Contact details Courses Course participation Enrolling for courses Attendance requirement Entry requirements Course Descriptions appendix Examinations Introduction Exemptions How examinations are organized Duration and form of examinations /65

3 4.3.2 Examination timetable Enrolling for and taking examinations (including resits) Facilities for those with functional impairments Proof of identity required for examinations Procedures during examinations Assessment Assigning the marks; viewing the exam Irregularities / fraud / cheating Keeping and returning examinations Validity of results Certification Procedure for awarding certificates With distinction or with merit Timetables HU Annual timetable Holidays Days and times of lessons Opening hours of buildings Timetable information and alterations Complaints, objections, appeals Introduction Objections Appeals Lodging an appeal Further appeals Complaints Submitting a complaint Requesting a review of how a complaint has been dealt with Inappropriate conduct Complaints, objections and appeals overview Student Affairs Student support and guidance Talent Grant Degree programmes Centre for Study Choice Confidential counsellor Student doctor Student Psychologist s Office Mediation Studying with a functional impairment Improving your language skills Library Internationalization Student participation Consultation bodies Support for students involved with administrative duties Studium Generale Student associations General Administrative grants Top-level sport Trajectum Sports A safe, healthy, and environmentally friendly university Insurance cover: liability, accident, and travel About the University 56 3/65

4 9.1 General information HU Educational profile Bachelor s and Master s system HU and faculty regulations Rules governing order Quality assurance HU organizational chart HU locations General information on the Faculty of Economics & Management General Organizational chart of the faculty Contact details Map Practical provisions and instructions Facilities Enrolment in and unenrolment from your degree programme Tuition fees, supplementary fees, and financial assistance Tuition fees Cost of books and learning materials Other costs Financial assistance Appendices Teaching and Examination Regulations Course Descriptions appendix The definitive version of this study guide was accepted on May 11, 2015 by the institute director Janine Verbers, followed by a positive advice from the Programme Council and approved by the faculty director on June 16, /65

5 1 Foreword Dear Student, Welcome to the Study Guide for the Facility and Real Estate Management programme. We hope that you will have a pleasant and successful study time on our study programme. In this study guide, you will find important rules and information which can help you to do so. Hogeschool Utrecht offers demand-driven and competency-based education. Competency-based means that you will professionalize skills for your professional life (see ). Demand-driven: we aim to structure teaching and the related support activities in a way that enables you to develop during your time as a student in the way that you prefer and which best suits your needs. Below you will find information about the most important aspects of your course and the choices available to you. Influence of the students Many of the choices we offer have been devised or improved as a result of initiatives by your fellow students. The HU (University of Applied Sciences Utrecht) regards you as a partner you are part of our knowledge community, so we greatly value your ideas and opinions. Your first opportunity to air your views is in the evaluations of every module, in which you can give your assessment and tips for improvements. We also organize dialogue sessions for each programme and in each faculty, in which we discuss your study programme and all the aspects related to it. Every year, we ask you to fill in the NSE (National Student Survey). And if there is a lecturer who has particularly impressed you, you can nominate him or her as the lecturer of the year! Excellence The HU acknowledges different types of excellence. If you get excellent results in your exams, your diploma may bear the words cum laude or met genoegen ( with merit ) (5.2). Falling behind in your studies You may find that your studies are not progressing as you had hoped, for all kinds of reasons. If this happens because of something that is beyond your control, such as illness or a functional disorder, there are various schemes that you can use to get help. If you miss an exam because of your personal situation, you can request an extra retake (4.3.3). If you have a functional limitation, it may be that you need a longer time to complete your programme, but that is by no means always necessary. The HU has a wide range of facilities that can be useful to you in your studies (8.9). Problems and complaints Do you have any problems that are having a negative impact on your studies? Or questions because you don t know where exactly to get assistance? See your Programme manager (2.5.1) or the Master Office (9.2.6): they can give you advice or refer you to the appropriate person or department. If you have any complaints about your treatment by another student or employee, you can also speak to a confidential counsellor (8.53). If the situation is escalating, our student mediators can often help prevent matters escalating further and restore harmony to the group (8.8). In the event that something at the HU is not right or you disagree with a decision, every faculty and study programme has its own complaints desk where you can lodge objections or submit complaints (2.5.3). What does the HU expect of you? We aim to provide you with a study programme and a study climate that enable you to develop as much as possible. The HU expects all students to abide by the rules (9.1.4). Unacceptable behaviour (such as harassment, sending hate mail, verbal abuse or physical violence) will not be tolerated. 1 The numbers refer to a section in the study guide 5/65

6 To receive a diploma, it has to be genuinely earned. Fraud (4.4.2) is not tolerated. In particular, if it means that innocent students are affected because exam results are declared invalid, the penalties are severe. Both unacceptable behaviour and fraud may lead to the perpetrators being expelled from the study programme. As you can see, there are plenty of opportunities to enjoy your time as a student at the University, most of which you will find in this study guide. Please read it carefully before you start your degree programme. Check the table of contents for topics that may be of specific interest to you. If something is still not clear or if you cannot find what you are looking for, please refer to MijnHU, ask your programme manager (2.5.1) or ask at the Education Information Desk (2.5.3). We hope you enjoy your time as a student and wish you the best of luck in the coming academic year. On behalf of all my colleagues who contribute towards your study programme, Janine Verbers, Institute Director Business Administration and Business Economics 6/65

7 2 Structure of the degree programme 2.1 Professional profile Profession The professional field of facility managers is broad, and is a process of continuous development. A facility and real estate manager is an interdisciplinary trained generalist, who efficiently and effectively plans and coordinates the deployment of different specialists. He is in the position to think in an interdisciplinary manner and is able to recognize synergy effects between professional disciplines and cost cutting possibilities. The initial preoccupation with tasks and functions has given way for an emphasis on process management and resource integration. We have chosen to focus primarily on private property; retail management for public investment policies is explicitly not included in the program. In facility and real estate management cooperation and communication with other disciplines such as economists, technicians, architects and service suppliers are very important. Due to their central position within organizations, facility and real estate managers operate in various disciplines. Strategic dilemmas ask for a multifocal approach and solutions. The general aim of the programme is therefore to enable our students to work with specialists from various disciplines, exchange information and make decisions. Graduates have to be able to deal with a wide range of perspectives, both in terms of content and in terms of people, often in an international environment. They should also be able to reflect upon their own professional practice and organizational problems and dilemma s in a multi-disciplinary way. In cooperation with colleagues who find themselves in similar situations, they must be able to make connections between real life experience and theoretical concepts. Within an organisation, graduates from the Master FREM will eventually operate at a strategic or tactical level. Furthermore, they operate from a self-starting basis and are able to generate the added value of facilities and real estate for the core business. The professional profile and the competences which have to be developed in the programme are described in our competence profile See art. 12 OER-HU Details of professional profile One of the developments in the professional field of facility and real estate management is the increasing interest of property in the operation of housing and vice versa and the increasing interest of FM for the developments of buildings. The master Facility and Real Estate Management integrates these two professional fields implemented in a strong business and management context. The master programme aims to provide students with the tools to successfully manage a large portfolio of real estate and its services. Facility and real estate management operate in a dynamic and complex environment and draw on a diverse range of skills. We provide our students the technical, commercial, personal skills as well as the academic level to prepare them for a successful career in the field of FREM. It has been designed to ensure that graduates are well equipped to advance their career, irrespective of where in the world. The programme focuses on the future of two professions that are becoming more closely knit together, the aim is to deliver professionals in both domains who will work together and achieve better results because of their mutual understanding of their fields. The common ground of study is the building that is used by non-property companies, whereas the property company has its focus on the revenues of the real estate itself. The programme of the master study is focussed on those elements of RE and FM that are directly related to the use of buildings. The contribution of FM is to optimize the value of buildings, among others by taking care of its users by providing optimal 7/65

8 service levels, thereby optimizing the processes of the core business and the welfare of the users. This applies to sectors as diverse as offices, retail, health care, hotels, and manufacturing industry. Based on international standards such as the BIFM (British Institute for Facility Management), the IFMA (International Federation of Facility Management) and the GEFMA for the Master s in FREM and based on literature studies, a set of five competences was elaborated and validated with a group of experts from the Dutch professional field in facility and real estate management. Furthermore, the competences are elaborated from the Dutch Bachelor standards for Facility Management, which are validated by the FMN (Facility Management Nederland). Graduates from the Master FREM will develop themselves into professionals operating at a more strategically level within organizations. They will operate at a self-starting basis to generate the added value of facilities and real estate for the core business For the development of the final qualifications of the Master FREM, international standards as stated above were used as starting point and were complemented with analytical thinking and doing scientific research. These competences are a necessity for a master's degree. See Art. 12 OER-HU Graduate competencies FREM Competence Trends and Strategy Core business and Leadership FM process, change and client RE portfolio and added value Master competence See art. 12 OER-HU. Description methodically recognizing developments and trends in the external sector and integrating them into the F&RE management strategy analysing primary processes and developing F&REM strategy from them in an initiating and creative way showing entrepreneurial leadership establishing, commanding and improving F&RE processes and organisation processes to develop processes of change in a clientoriented and efficient way analysing the building portfolio aspects in the context of F&RE processes and the F&RE company environment as well as the company s financial situation in order to enhance the added value of the facilities judging and reflecting based on incomplete information within a research context and being able to underpin knowledge and rationale to specialist and non-specialist Graduate skills See section /65

9 2.1.5 Field of work and jobs Due to globalisation and growing importance of assets and cost reduction a need is seen for an optimal usability of real estate in the broadest sense of the word, looking at it as a multi-dimensional space, and it is becoming a fifth business resource. Multi-dimensional in this specific context means combining the internal forces, elements, competence of both CREM/FM departments into a collective, unambiguous interlocutor with a clear and straightforward focus on: - property portfolio management - strategic facilities planning guidelines - workplace strategies - long-term asset management - support services management - optimizing utilization of business resources The implication is identified in a competency shift in CREM/FM professionals who have outgrown their surroundings an become business strategists, being partners in tactical-operational decisions related to a combined field of forces, referred to as Corporate Resource Management, a joint enterprise that supports, consults and advises the management board of the organization in matters regarding the aforementioned fifth resource in a managerial perspective. In a variety of countries such as USA, UK, and Germany, it becomes more and more common to transcend the old school CREM/FM department thinking and start building a joint department instead. 2.2 Profile of degree programme General See section Degree programme objective In the foundation of the master Facility and Real Estate lays the educational concept of competency based learning. Managers, lecturers and students work on their development through the following basic principles: A. The learning process of the student is the focus. The students are being coached in their development and learning process. The master provides learning tools to facilitate these processes. B. The student is responsible for his own learning process. The level of independent learning will increase during the programme: the student becomes the manager of his own development and study process. C. The learning organisation Because of the constant changes and increasing complexity of professions, study programmes have been developing too. An innovative attitude is expected from students. D. D. Realistic tasks. The programme offers realistic tasks. Assignments have a clear connection with the See Art. 12 OER-HU. 9/65

10 2.2.3 The university of applied science Master s level of the programme The task of the HU is to educate you, as a student, for a position of employment at HBO (Higher Vocational Education) Master s level. That is why, as a graduate, you need to possess a large number of competencies based on the profession profile, to the required standard. In order to determine the level of professional expertise, the following five interrelated criteria are applied: Kennis en inzicht nog te vertalen De eindkwalificaties verwijzen expliciet naar kennis en inzicht. Dat geldt in elk geval voor de eindkwalificaties 1, 4 en 7. De rationale voor de masteropleiding is nu juist dat het succesvol realiseren van complexe projecten kennis en inzicht vooronderstelt met betrekking tot de drie domeinen die de ICB 3 onderscheidt. Het gaat daarbij om grondige kennis die mede gegeven het specialistische karakter het bachelorniveau overtreft en verdiept en die men zich in principe ook niet enkel op basis van werkervaring in en met projecten kan verwerven. De kennis en inzicht waar het om gaat, dienen ertoe om een kwalitatieve sprong mogelijk te maken in het management van strategiekritische projecten en aansluitend bij de meest recente inzichten rondom projectmanagement. In dat opzicht en de opleiding formuleert dat ook expliciet als een eindkwalificatie nr. 12 biedt de te verwerven kennis bij uitstek aanknopingspunten om een bijdrage te leveren aan het ontwikkelen c.q. toepassen van nieuwe ideeën. De andere eindkwalificaties vooronderstellen alle de aanwezigheid van kennis en inzicht, omdat het daarbij gaat om toepassing ervan. Toepassen van kennis en inzicht nog te vertalen Alle eindkwalificaties (behalve de zojuist besproken eindkwalificaties 1,4 en 7) hebben betrekking op toepassing van kennis en inzicht. In het voorafgaande is aangegeven dat projecten en projectmanagement zich door de tijd heen ontwikkelen. Meer klassieke vormen van projectmanagement (het technisch runnen ervan) volstaan niet meer. Om recht te doen aan de andere dimensies (context en gedrag) gaat het er om te komen tot concrete toepassingen van kennis dienaangaande in nieuwe en onbekende omstandigheden. Projecten en projectmanagement moeten als het ware telkens opnieuw uitgevonden worden. Dit vereist het hanteren van multidisciplinaire (aan de drie ICB-domeinen gerelateerde) kennis en inzicht en het vertalen daarvan in ontwerp, planning, uitvoering en bijsturing van projecten. Oordeelsvorming nog te vertalen Eindkwalificatie 1 verwijst naar het kunnen beoordelen welke methoden en technieken in een specifiek geval het meest geïndiceerd zijn. Eindkwalificatie 2 heeft betrekking op het beoordelen van de economische, ecologische en sociale impact van projecten en het betrekken van die beoordeling bij de uitwerking. Het gaat hierbij ook om de ontwikkeling van een duidelijk ethisch verantwoordelijkheidsbesef. Eindkwalificatie 3 heeft betrekking op oordeelsvorming, ook in de zin van (zelf)reflectie op de effectiviteit van het eigen gedrag. Eindkwalificatie 5 veronderstelt het vermogen om de relevantie van cultureel bepaalde waarden en normen te kunnen beoordelen en daarmee rekening te houden. Eindkwalificatie 6 verwijst expliciet naar het vermogen om gegeven de totale omgeving van het project te kiezen voor de juiste benadering. Eindkwalificatie 7 heeft betrekking op een adviesvaardigheid met betrekking tot (het portfolio van) programma s. Dat impliceert het vermogen tot beoordeling van randvoorwaarden en opties, en impliceert eveneens het nemen van verantwoordelijkheid. Eindkwalificatie 8 gaat expliciet in op ethische afwegingen. Eindkwalificatie 9 heeft betrekking op de verantwoordingsfunctie, die een beroep doet op vermogen om de relevantie van een project in de context van de ondernemingsstrategie en van de omgeving te beoordelen. Eindkwalificatie 10 heeft betrekking op evaluatie en het hanteren van de PDCAcyclus hetgeen oordeelsvorming vooronderstelt. Eindkwalificaties 11 en 12 hebben onder meer betrekking op het vermogen om beredeneerde keuzen te maken bij de opzet van onderzoek en om onderzoeksresultaten te beoordelen (ondermeer op hun relevantie voor de ontwikkeling van de body of knowledge). Communicatie nog te vertalen Eindkwalificatie 2 heeft betrekking op het management van projecten in relatie tot stakeholders en maatschappij. Dat impliceert communicatie naar deze partijen, waarbij het om zowel specialisten als nietspecialisten kan gaan. Eindkwalificatie 3 heeft betrekking op het organiseren van mensen om de projectdoelen te realiseren. Dat impliceert duidelijke en ondubbelzinnige communicatie naar de bij de 10/65

11 projectuitvoering betrokkenen (veelal specialisten). Eindkwalificaties 5 en 6 hebben, met hun verwijzing naar interpersoonlijke vaardigheden, direct betrekking op communicatieve vaardigheden. Eindkwalificaties 7 en 8 hebben betrekking op advisering en daarmee op communicatie (met specialisten en nietspecialisten). Eindkwalificatie 9 heeft betrekking op verantwoording en daarmee op communicatie. Eindkwalificatie 10 verwijst expliciet naar communicatie met stakeholders en het algemene publiek). Eindkwalificatie 12 verwijst onder meer naar rapportage van onderzoeksbevindingen. Leervaardigheden Eindkwalificatie 1, 4 en 7 leggen een brede en diepe vakdisciplinaire basis die de student mede toerust voor verdere verdieping en studie (in georganiseerd verband, maar ook autonoom). Eindkwalificatie 11 en 12 rusten de student toe om via onderzoek aan verdere Kennisontwikkeling te doen. Art. 12 OER-HU Teaching principles All degree programmes at the HU University of Applied Sciences Utrecht are constructed according to a competency-based teaching model. By competency, we refer to the combination of knowledge, skills, and attitudes that are needed in order to perform a task in a given professional context. In terms of the teaching we provide, this means the following: Teaching aims to impart professional competencies and ensure that students acquire knowledge, skills and attitudinal aspects in a cohesive manner in order that professional tasks can subsequently be performed in or outside the Netherlands. For you as a student, learning is an activity with a clear goal, and our teaching promotes active and independent study. Your lecturers support and coach you during the learning process and they are experts on the substantive aspects of a particular competency field. Wherever possible, learning takes place in realistic learning environments, in which learning tasks resemble professional tasks. Modern media are used. Opportunities for learning during the degree programme and from professional practice reinforce one another in a positive way. Learning is a social and interactive process and you never learn alone. For this reason, you will spend a significant amount of time working with others during your studies, such as other students, lecturers and professionals from the field. In order to determine the extent to which you have acquired the relevant competencies, you will take examinations periodically. These examinations will be marked to give you an idea of your progression in the learning process. 2.3 Structure of the degree programme Programme variants Part-time programme Part-time means studying for a limited number of days every week and/or in the evenings. The part-time programmes focus heavily on what you are learning in your professional field in parallel to your studies. To be eligible to this programme the student must hold a bachelor degree in the field of business, facility management, real estate, construction or engineering; A good command of written and Spoken English and have at least two years of relevant working experience. Also the current job has to provide a dynamic work area, where assignments can be conducted. 11/65

12 2.3.2 Abridged and accelerated degree programmes Abridged versions are possible for those who have obtained exemptions for parts of the curriculum. For more information about exemptions, see Section 4.2. Accelerated means that you take the programme at a quicker pace (planned) Certificates As proof that you have completed the Master s programme, the Board of Examiners issues you with a diploma, the Dutch legal term for which is getuigschrift. The diploma is signed by the chairman and a member of the Board of Examiners. A European-model International Diploma Supplement (IDS) is added to the Master s diploma and the AD. The process involves no costs. The IDS provides information on the nature and the substance of the study programme and lists the results obtained by the graduate. This makes it easier for outsiders, including those from abroad, to appreciate what the study programme and diploma entail. For each study programme, you receive just one preliminary year and one Bachelor s diploma. In principle, diplomas are in Dutch. However, an English-language version can be issued instead of a Dutch diploma on request. The International Diploma Supplement is always in English. If you have successfully completed more than one exam but you have not attained a degree because you have not completed the entire examination programme, you can ask the Board of Examiners to issue a declaration listing the exams that you have passed. Like a diploma, the declaration is signed by the chairman and a member of the relevant Board of Examiners Degrees and titles If you successfully complete a Master s degree programme at the HU, you will earn a title, as well as a degree. The degree is granted by the Board of Examiners on behalf of the Executive Board. A degree confers the right to bear a title Master in the case of a Master s programme. The subject or field in which the degree has been obtained is added to the degree title. The awarding of a Master s degree confers the right to list it after your name, abbreviated to M (plus additional information). To promote international acknowledgement of titles in higher professional education, a programme may append a specific designation to the title, upon approval of the Ministry of Education. This is the case if the programme is designated as such by the Accreditation Organisation of the Netherlands and Flanders (NVAO). Following designation by the NVAO, graduates will be entitled to use the amended title as of the first day of the month following official designation. For example: If the NVAO designates an amended title for your programme in February, then students will be entitled to use the new title if they graduate (i.e. diploma date) on 1 March or later. Please note: The date of your diploma will correspond to the date on which you complete the final component (examination) of your examination programme. 12/65

13 2.3.5 Structure of the degree programme Legal duration of study, study load, and study credits The study load of the programme and its related courses is expressed in study credits (ECs) in accordance with the European Credit Transfer System (ECTS), which is designed to make it easier to compare study programmes internationally. One EC corresponds with 28 hours of study (including contact hours). The standard duration for the full-time programme is at one year, the part-time programme two years. Each academic year is divided into four blocks of nine weeks. The master courses are given every three-weeks (week 1, 4 and 7) on Fridays and Saturdays. No lectures will be offered in week eight and nine of a block; these weeks are reserved to finish off projects, papers or examinations, etc. In each block one master courses of 5 EC will be offered. 15 EC is reserved for the thesis. During the thesis period the study burden is considered higher The Course Descriptions appendix shows the study load for each course, expressed in full credits. Credits are only awarded once the relevant course has been completed, along with the corresponding examinations. If the examination for a course is divided into various components, you will only receive credits once all the part-examinations for that course have been completed and jointly amount to a pass result. There may be additional requirements regarding marks for individual part-examinations. These requirements are also included in the course description. Also see Degree programmes The curriculum is set for the degree programme every year. This is valid only in the year for which it has been set. The courses are shown below for each year of the degree programme, including the number of credits that each is worth and the OSIRIS codes. You can find complete descriptions of the courses in the Course Descriptions appendix and in OSIRIS (2TU2TUwww.osiris.hu.nlU2T2T). In each academic year, the programme department sets the curriculum of both the study programme as a whole and its components. This study programme is valid only in the year for which it is set. The preliminary year courses are shown below, and include the number of EC that they are worth, and the OSIRIS code. Master courses EC OSIRIS-code MC Leadership & Organization 5 MMFR-MANPRIN-14 MC Sustainable Project Management 5 MMFR-SUSPROM-14 MC Building Management 5 MMFR-BUILMAN-14 MC Smart Buildings & Smart Working 5 MMFR-SMBSW-14 MC Quality & Performance Management 5 MMFR-QUAHM-14 MC Strategy, Marketing & Hospitality Management 5 MMFR-SMHM-14 MC Support Service (FM) 5 MMFR-SUS-11 MC Financial Management (FM) 5 MMFR-FINMAN-14 MC Asset Management (REM) 5 MMFR-ASMAN-14 MC Real Estate Management (REM) 5 MMFR-REM-14 MC Research and Innovation in FREM 5 MMFR-RIPM-14 Thesis Facility & Real Estate Management 15 MMFR-THESIS-14 You can find a detailed overview and descriptions of the courses in the Course Descriptions appendix and in OSIRIS (2TU2TUwww.osiris.hu.nlU2T2T). 13/65

14 2.3.7 Internships and the value of internship An internship is not part of the curriculum of this programme Graduation Studying at the HU involves concluding your programme with a graduation exam, which you can only pass if you have met the final achievement levels of the programme. The graduation exam consist of writing a dissertation and a public presentation and defence. Exemptions are never granted for this graduation exam or any part of it. In other words, anyone wishing to obtain a diploma must successfully complete the graduation exam. In culmination of your studies in the Master Facility and Real Estate Management you have to conduct research on a topic that is related to your work environment, but which is also related to the research lines of lecturers and researchers that are involved in this programme. This research is referred to as the Thesis project, or Thesis for short. During the research period you will learn more about the practice and the topic of your interest. Besides acquiring knowledge you will develop skills as a researcher and make a contribution to the field of knowledge about this topic. Finally you have to defend this thesis. At which your work will be assessed to determine if these goals were achieved. The purpose of the thesis can be described from five perspectives: 1. Client: Solving of a practice related problem 2. Student: Further development of master competencies 3. Training: Testing your master competencies 4. Professional field/practice: Creation and dissemination of new knowledge 5. The institution: Contribution to the knowledge area Out of these perspectives three main themes stand out. These will be briefly explained. Relevance for Practice In the thesis you will address a problem/question from the world of practice. It might very likely be an issue for which there is no obvious and/or standard solution. It is expected that the results of your investigation should be relevant and useful for practice. Results of such a study could be recommendations, a new model, a new method etc. Notwithstanding the relevance to practice; the study still needs to meet the criteria for scientific research of the highest quality. Competencies Even though you have had time to develop your masters competencies in all the separate modules of this programme, the thesis allows you to demonstrate, in a more complex environment, your level of competence in this knowledge area as a whole. The thesis, its presentation and its defence are also therefore assessed on these competencies. During the whole thesis project the competencies that are relevant for the conduct of research are developed further and are demonstrated in the thesis and the defence. These competencies include research methods as well as competencies in dealing with the relevant literature. In addition you also develop the ability to demonstrate a reflective, quality conscious and independent approach to research. Knowledge Development The practical problems that you have to address in your research not only requires you to apply existing knowledge and solutions in the world of practice, but also requires you to develop new knowledge. This can also include procedural knowledge that has not yet been applied in a certain way in a certain situation. It would then be useful to know if this implies an improvement in practice. This kind of knowledge development is often crucial for the organization, and will allow the organization to perform better. 14/65

15 The knowledge you create must therefore be useful for the client or initiator of the project, but also for your fellow professionals. That means that it must be possible to generalize the knowledge. In terms of knowledge sharing this therefore means that there is the ambition that your results should be publishable in a specialist journal or academic journal. For more information about the final examination and the diploma, as well as how to unenrol after you have graduated, see Section 5.1. Submitting and publishing graduation assignments and research articles in digital format The HU University of Applied Sciences Utrecht is one of the institutes of higher education that actively participate in the HBO Kennisbank. This is a scheme that makes available all the publications such as graduation assignments and research articles produced within the participating institutes to any interested persons anywhere in the world in digital format. They can be very useful to those involved in teaching and research. If you obtain a mark of 7 (out of 10) or higher for your graduation assignment, it may be published on the HBO Kennisbank free of charge. However, this is conditional upon the agreement of the company where you conducted your research, and publication can only proceed in the absence of confidential information. For more information, go to Examination Committee All information concerning Examination Committees can be found on 2TU2TUwww.examencommissies.hu.nlU2T2T Establishment and appointments Every degree programme at the HU University of Applied Sciences Utrecht has its own Examination Committee, organized at Institutional level. The Examination Committee oversees the quality of testing and is the body that issues diplomas. The Examination Committee reaches its decisions independently of the management of the degree programme. It is also the competent body for reaching decisions on requests from students with regard to the Teaching and Examination Regulations. The members of the Board of Examiners for our FEM master programmes are: Mr. P. Breman Chairman Mr. M. Geerdink Vice- chairman representative Master Facility & Real Estate Management Ms. B. Pasian representative Master Project Management Composition Every Exam Board is made up of at least three members, namely a Chairman, a Vice-Chairman and one or more members. The members of the Exam Board are appointed by the Faculty Board. The Exam Board can be contacted by via [email protected] Duties and powers The duties and powers of the Examination Committee are defined in Section 4 of the HU Teaching and Examination Regulations for Master s degree programmes and in the HU Examination Committee Faculty Regulations. One of the responsibilities of the Examination Committee is to ensure that the rules relating to teaching and examinations, as laid down in the HU Teaching and Examination Regulations for Master s degree 15/65

16 programmes and study guides, are correctly implemented. In addition, the Examination Committee ensures the quality of examinations, issues advice with regard to policy formulation, appoints examiners, grants exemptions and awards diplomas. In addition to creating a frame of reference in the regulations mentioned previously, the Examination Committee may also issue rules regarding: procedures during written examinations (examination regulations); invigilation during written examinations (instructions to invigilators); procedures during oral examinations (examination protocol); setting and assessing examinations (examination guidelines); imposing penalties for irregularities (procedure in the case of fraud or cheating), including declaring examination results invalid Petitions The lecturers or examiners and the Examination Committee implement the rules in the HU Teaching and Examination Regulations for Master s degree programmes and in the study guide. If you believe that in your case an exception to these rules should be made for example if you need an extra opportunity to take an examination or a different examination programme then you may submit a petition to the Examination Committee. It is important that this is done in good time, however. For example, if you would like to take an examination during a forthcoming examination period, you should remember that the Examination Committee will require a period of three weeks in which to process your request. All petitions must include the following information: your name, address, and student registration number; the date; your request, and the reason for it; the degree programme in which you are enrolled and if applicable the course code of the course to which the petition relates; any documentary evidence. Do not forget to sign your petition. No signature is required for a digital submission, however. Please note that additional rules apply to requests for exemptions see 4.2. There is a difference between a petition and an objection or appeal. You should submit a petition if you wish the Examination Committee to make a decision. If you do not agree with a decision that the Examination Committee has made, you may lodge an objection (and an appeal). The procedure for the latter is as follows. You need to submit your objection within two weeks of receiving the decision from the Examination Committee; the objection should be sent directly to the Examination Committee or via the faculty s legal protection office. In general, the Examination Committee should reach a decision within two weeks of receiving an objection. If you do not agree with the Examination Committee s decision on your objection, you have the option of appealing against it. You should do this through the HU Legal Protection for Students Office. Appeals are dealt with by the Board of Appeal concerning examinations. The period during which an appeal may be lodged is six weeks after you receive the decision on your objection from the Examination Committee. For more information on submitting an objection or appeal, please see Chapter 7 or go to It is recommended that you also seek advice from the student counsellor before embarking on such a procedure. 16/65

17 2.5 Facilities Coaching All HU students are entitled to academic career coaching. The University has appointed lecturers as academic career coach. They are the intermediary between you as a student and your degree programme. You can contact your academic career coach (= programme manager) with any questions or problems you may have that are related to your studies. This may have to do with your study progress or certain curriculum choices that are open to you. Your programme manager can also advise and support you during objection and appeal procedures, if you are having doubts about your studies, or if you are in doubt about your career choice. They can also advise you on follow-up courses and degree programmes IT facilities General Students at the HU University of Applied Sciences can make use of the IT facilities offered by the University. You must always log in with your address and password. You will receive your password and HU address by shortly before the start of your programme. You will then have access to the following facilities: your own HU address (accessible via 2TU2TUmymail.hu.nlU2T2T); computer workstations at the University; You can also use your own laptop in HU buildings by logging in on the Eduroam wireless network; 2TU2TUwww.eduroam.nlU2T2T. (This WiFi network is available in HU buildings.) There is an app that you can use for the Eduroam hotspots called 2TU2TULayarU2T2T. This app works on Android and other smartphones; the library s online catalogue (HU Catalogue,2TU2TUwww.catalogus.hogeschoolutrecht.nlU2T2T); the HU intranet site (2TU2TUsharepoint.hu.nlU2T2T); OSIRIS Student (2TU2TUwww.osiris.hu.nlU2T2T); Surfspot (2TU2TUwww.surfspot.nlU2T2T), where you can buy hardware and software at a discount; Lync allows you to chat, see if a lecturer is available, and hold online meetings; if you encounter any difficulties in using the IT facilities, please contact your faculty s Service Desk; you may also direct questions to the Central Service Desk, which can be reached by telephone on +31 (0) , between 08:00 and 17:00 on working days. You can also send an to [email protected]; See 2T2TUwww.ruimtereserveren.hu.nlU 2T2Tif you need to reserve a room for a meeting or project. Sending large files It can be difficult to send large files. Mailboxes fill up quickly. You can send large files to other users quickly, safely, and simply using 2TU2TUFileSenderU2T2T. It is safe and free, and there is no need to register. You can log in directly using your HU account and password. More information about IT facilities and current developments can be found on the IT website (2TU2TUwww.ict.hu.nlU2T2T) You will have your own HU address through Office 365. This allows the HU University of Applied Sciences Utrecht to offer you cloud-based and Microsoft applications. UThe availability of the Microsoft Outlook ( ) facility means: plenty of storage space: 25 GB; your is available on all mobile devices; 17/65

18 you can use the calendar function and share it with fellow students; you can link the timetable function to the calendar using 2TU2TUmytimetable.hu.nlU2T2T. UThe availability of online Microsoft Office applications means: you can use the Lync application; Lync enables you to chat, see if a lecturer is available, and hold online meetings; you can use the above applications at any time and with any device. Your student account is an important communications channel that enables you to stay up to date with the latest information about your degree programme. All information from your degree programme will be sent to your HU address. You can access your mailbox at 2TU2TUmymail.hu.nlU2T2T. Log in using your address and password. It is your own responsibility to check your HU mailbox on a regular basis. Would you prefer to receive HU mail messages in your personal account? Then you can have your HU mail forwarded automatically My HU The My HU portal (2T2TUwww.mijn.hu.nlU) provides the most essential information you need for your studies such as your marks, schedules, course information, lecturer absences, mail and news. Benefits of My HU: a portal with up-to-date course information; user-friendly: all information is presented clearly; optimized for mobile devices such as smartphones or tablet computers; continuous updates and improvements based on feedback from students. How does it work? Go to the 2TU2TUwww.my.hu.nlU2T2T website and log in with your HU mail address and password. You will then have access to all information relevant to your studies. You can add the site to your favourites list on your smartphone. We are developing a My HU app, but until then you should use the website. My HU is available in Dutch and English SharePoint You can find all kinds of information on SharePoint, which is also very useful for working together with fellow students and lecturers. You can also save files on the SharePoint site. - Portfolio For many degree programmes, students are required to compile a portfolio. This can be done in SharePoint too. - Courses Many courses that are supported digitally have their own sites on SharePoint. Students can use these sites to exchange information, and lecturers can post their PowerPoint presentations, for example. You can also use these special SharePoint sites to work together with your fellow students on projects or assignments. - MySite MySite is your personal page on SharePoint. You can save documents and other files here, and you can open and edit all your files both at home and on campus. You can also create workspaces where you can work on projects, papers, or assignments either on your own or with other students. In addition, you can create a blog to share your knowledge and insights. 18/65

19 OSIRIS Student OSIRIS is used to record your name and address, the marks you have achieved, and your registrations for examinations or part-examinations. You can log into OSIRIS at 2TU2TUwww.osiris.hu.nlU2T2T. Once logged in, you can do all of the following. See your marks You can see your marks for the last 15 examinations and part-examinations under the Results (Resultaten) tab. You can also see the average mark for a particular examination or part-examination. Want to see all your results for the current academic year? Click on the Progress tab. Under Dossier, you will find an overview of the results you have achieved throughout your entire course of study. You can decide for yourself whether you want to see everything or, for example, just the marks from the main phase. You must check your marks yourself as soon as they are online and always report any errors within four weeks of the mark becoming visible on OSIRIS. Report any errors either to the examiner shown alongside the mark or to the Examination Committee. View your study progress If you would like to know which courses you still need to complete before you can graduate, go to the Progress (Voortgang) tab. Under the Study Progress (Studievoortgang) heading, select your degree programme and indicate that you wish to view Classes yet to be completed (Nog te volgen onderwijs). Request exemptions You can complete a request form for exemptions under Study Progress (Studievoortgang) > Request an Exemption (Vrijstelling aanvragen). Your curriculum will be listed here. Based on this, you can complete and print out an exemption request form. More information on exemptions can be found in Section 4.2of this study guide. Find information about examinations and courses OSIRIS contains information about examinations and part-examinations, courses, minors, and optional courses, as well as how to enrol for them. Enrol for courses and examinations Under the Enrol (Inschrijven) tab, the easy-to-use enrolment wizard will help you to enrol for a course, examination or part-examination, or a minor. This will help you to choose courses from your compulsory curriculum or search for a course from the complete range of courses offered at the University. Information about the enrolment period can be found in Section More information on enrolment can be found in Section 4.2. Find a summary of all your enrolments If you would like to know which courses and examinations you are enrolled for, look under the Enrol (Inschrijven) tab under the heading Summary of Enrolments (Overzicht inschrijvingen). This summary will only show courses and examinations that have not yet taken place or are currently taking place. Checking your enrolment It is possible that although you believe you have successfully enrolled for a course or examination, no record of your enrolment can be found. To prevent this situation from arising, a confirmation will be sent to your HU address each time you enrol. You should always check that you have received this message and keep it for future reference. Unenrol from courses and examinations If you have enrolled for a course or an examination and now wish to unenrol, click on the Unenrol (Uitschrijven) tab. Indicate the components (courses or examinations/part-examinations) that you wish to unenrol from by checking the box(es), and select unenrol (uitschrijven). You can only unenrol from a course or examination within a particular period. Once you have unenrolled from a course or examination, you will receive a confirmation . Keep this for future reference. 19/65

20 Change your personal details Use the Personal Details (Personalia) tab to enter a change of address and upload a passport-style photograph. This will be used for your student identity card, a new version of which will be sent to you every year. If there are any inaccuracies in the personal details section, you should contact the Enrolments Office. Register to receive an when your marks are in If you click on the Supplementary Information (Aanvullende informatie) link, you can register to receive an as soon as a mark is entered in OSIRIS. To do this, you need to ensure that the Results ( resultaten) setting shows Registered (Aangemeld) Password After a certain length of time, your HU password will expire. When this happens, you will be automatically sent a request to enter a new password. This can be done from any workstation at the University. You can also change your password from home via 2TU2TUwww.wachtwoord.hu.nlU2T2T. The new password must consist of eight characters and contain both letters and numerals. You can also use this website to reset your password if you forget it. A code will then be sent to your private address which you can use to change your password. Please note: some degree programmes use software which requires a different password. Do you have any questions about your password? If you have any questions about passwords, please visit your Education Information Desk (see 2.5.3) or visit the website 2TU2TUwww.ict.hu.nlU2T2T Information security and privacy The HU University of Applied Sciences Utrecht considers it very important that information is secured properly and protected from misuse. For this reason, there are a number of rules for using the computers and the network at the HU University of Applied Sciences Utrecht: the IT code of conduct (see 2TU2TUStudent and TeachingU2T2T). We expect you to know about these rules and to observe them. For example, we expect that you: never leave a PC where you are logged in unattended; never give your password to anyone else; remove letters and lists containing confidential information from the printer immediately. You can any questions and/or comments concerning confidentiality to [email protected]. In addition, the HU University of Applied Sciences Utrecht has privacy regulations in place pursuant to the Personal Data Protection Act. Among other things, the regulations explain which information is confidential and which rules you must observe when using this information. You can read more about this at 2TU2TUwww.ict.hu.nlU2T2T. 20/65

21 Recording your study progress All your marks are recorded in OSIRIS (also see ).Your study progress is expressed in credits in accordance with the European Credit Transfer System (ECTS). Your results will be awarded in OSIRIS. Also see 4.4. Are you running behind with your credits? We recommend getting in touch with your academic programme coordinator Together, you will be able to identify how your shortfall has occurred and whether and how you can catch up. Additionally, you can always contact your student counsellor (see 8.3) It is especially important to do this if you have fallen behind with your studies as a result of exceptional circumstances, such as illness. Your academic career coach and student counsellor can advise you about possible remedies Student Information Point (STIP) Students can contact the STIP about all study related questions concerning: Enrolment, re-enrolment and disenrolment for a study Registrations and de-registration of courses Schedules and timetables The organization of exams and resits Study tracks Class divisions Profiling space (minors and free choice components) Graduation In addition, the Students Legal Protection helpdesk, is part of the STIP. Has a decision been made with which you disagree? Do you feel that someone is guilty of misconduct in their dealings with you or has something else gone wrong? Have you been unsuccessful in resolving it amongst yourselves? The STIP can help. If you want our help, please look at the website, call us, send us an or come by the Student Information Point (STIP) in person. STIP is located at the Daltonlaan 500 and is opened Monday to Thursday from 9.00 to Or see We can also be reached by on [email protected], by phone on and by Facebook and Twitter. During the exam weeks the STIP is open 30 minutes before the start of the first exam until the start of the last exam. During holidays as they are determined for the region central Netherlands, opening hours are from to and from to STIP is closed during summer break in week 31 and week 32, Christmas break and other National Holidays. Please note: as a result of the FEM moving, the information above may be subject to change. If so, you will be informed separately Study association Study associations organize social activities and run programme-related activities to help you become involved with your degree programme, university life, and your future professional field. The study associations at the HU University of Applied Sciences Utrecht come together in the OSHU umbrella organization, which represents the interests of the various associations all across the University. 21/65

22 2.5.5 Programme committees Not applicable. 2.6 Contact details Information about how to contact the management team or lecturers can be provided by the Student Information Point (STIP) 2TU2TU 22/65

23 3 Courses 3.1 Course participation Your degree programme curriculum is composed of educational units, or courses. A course is a cohesive whole of the knowledge, insight, and skills to be acquired by the students, with a study load expressed in study credits (EC). Each course is concluded with an examination. Every course is listed at the Course Descriptions appendix, and they are all published in OSIRIS ( before the start of the academic year. 3.2 Enrolling for courses You can only take a course if you have enrolled in OSIRIS ( on time. This is your personal responsibility as a HU student. No one else will do this for you. Always make sure that you are enrolled and print out your enrolment confirmation. If you are not correctly enrolled, you will not be able to take the course. Enrolling (and unenrolling, if applicable) is possible until the end of the module. If you have enrolled for a course, you will be automatically enrolled for the first regular examination that follows that course. If you do not wish to take the examination, you must unenrol from it no more than one week after the final enrolment date. See Attendance requirement Attendance for all lectures is advised, but not compulsory. 3.4 Entry requirements Every course is subject to certain entry requirements - see the course descriptions in the Course Descriptions appendix. If you do not meet these requirements, you may not take the course unless the Examination Committee has given you permission to do so. For more information about the procedure for applying for such permission, see Course Descriptions appendix The descriptions of the courses in your degree programme, which contain all relevant information, are listed in the Course Descriptions appendix. 23/65

24 4 Examinations 4.1 Introduction Regular examinations Each course concludes with an examination designed to test your knowledge, insight, and/or skills. An examination may take the form of a test that evaluates the professional attitude of a student. The primary purpose of an examination, including group-based examinations, is to compare what individual students have learned with the objectives that have been set for that course. The Examination Committee appoints examiners for each course, who are responsible for setting and marking the examinations, and who will enter the results into OSIRIS. A course examination may be split into up to two part-examinations per unit that is worth 5 credits in total. In other words, a course worth 5 credits may have a maximum of two partexaminations, while a course worth 15 credits, for example, could have up to six part-examinations. As of the 2013/2014 academic year, an examination may consist of two part-examinations per unit of 5 credits. This is to avoid fragmentation among courses. As of September 2014, all courses are worth 5 credits or a multiple of 5 credits. An examination pass mark means that a mark of 5.5 (out of 10) or more has been awarded prior to rounding (see 4.4.1). If part-examinations have been held, the examination as a whole is deemed to have been passed only when every part-examination has been taken and the collective results are sufficient for a pass. The course descriptions detail the weightings given to each part-examination, including any partexaminations for which a minimum mark needs to be obtained. Final examinations Each Master s degree programme has its own final examination. To pass this final examination, you must meet pre-defined standards; you must have earned all required credits, for example. As soon as you have completed the programme, the Examination Committee will assess your results at their next meeting. If you have passed and also complied with all the other obligations relating to the degree programme, the Examination Committee will award you a diploma. Procedural rules are applicable here: see Exemptions The Examination Committee can grant you an exemption from examinations and part-examinations. This means you do not have to take the course in question and that you will automatically be awarded the associated credits. By law, an exemption may only be granted if you are enrolled at HU. The HU University of Applied Sciences Utrecht has decided only to grant exemptions on the basis of examinations that a student has passed within the past five years, as follows: prior education, on the basis of which you were admitted to the degree programme; examinations that you have passed and that formed part of an accredited degree programme; examinations during a degree programme, for which quality safeguards apply that are comparable to those of the accreditation system as specified in Section 10 of the Teaching and Examination Regulations. This is particularly important in the case of foreign degree programmes. In the Netherlands, accredited means that the degree programme in question has been subjected to an independent external audit by the Accreditation Organisation of the Netherlands and Flanders (NVAO). In practice, every higher education degree programme for which you can enrol via Studielink meets this criterion. If other degree programmes are involved, primarily those from other countries, the Examination Committee will investigate whether the quality of the programmes is guaranteed in a similar manner. 24/65

25 The HU University of Applied Sciences Utrecht does not grant exemptions due to work experience. However, you can convert your work experience into credits by having it tested in a special course examination which can be taken without having taken the associated course13t13t). 13T13There is also the option of using professional products you have produced in the course of your work for your degree programme, which may help to accelerate your progress through the programme. For more information on these kinds of examinations which can be taken without having taken the associated course, please see Section If you wish to be considered for exemption from one or more courses, you must submit a request to the Examination Committee stating your reasons. This request must be signed and include the following details: your name, address and student registration number; a description of the grounds on which the exemption is being requested; where possible, supporting documentation demonstrating the content of the course(s) taken (e.g. a course description or course guide showing the knowledge, skills and competencies tested); where possible, the course(s) for which the exemption is being requested; an authenticated copy of the diploma with a list of marks or an authenticated certificate for examinations previously passed. Exemptions are valid for six years and are granted by the Examination Committee on the basis of the procedure described in Article 31 of the HU Teaching and Examination Regulations for Master s degree programmes. In exceptional cases, the Examination Committee may extend this six-year period. You must submit any request to this effect to the Examination Committee. An exemption can only be granted if the examinations already passed were taken no more than five years ago. If you wish to apply for an exemption based on an older examination, you can also make a request to this effect to the Examination Committee. In such cases, the Examination Committee may grant an exemption provided that the competences gained previously are still the same as those for the course for which you are requesting an exemption. Please see for general information about the procedure for requesting exemptions. Please talk to your academic career coach about whether it makes sense to apply for an exemption. Requests must always be accompanied by written documentary evidence (diploma, list of marks, declaration, etc.). At the HU University of Applied Sciences Utrecht, exemptions are now only granted when a student can demonstrate that they have already completed certain education elsewhere. (For the requirements, see 4.2) Exemptions are therefore shown in OSIRIS as VRY-O (which indicates that they have been granted on the basis of previous education). In previous years, when it was still possible to grant exemptions on other grounds, other codes were also used: VRY-A (on the basis of an assessment of a certified RPL agency), VRY-E (on the basis of knowledge and skills acquired elsewhere without an RPL assessment), or VRY (unspecified). Exemptions will not be included in the calculation of the mark average for the designation with distinction or with merit, when relevant. 4.3 How examinations are organized 25/65

26 4.3.1 Duration and form of examinations The purpose of examinations is to test and assess the work you have done in your studies. This can be done using a range of methods and forms, the most common of which are: exam with closed and / or open questions; product evaluation or work assessment; portfolio assessment; report assessment; presentation assessment; activity observation; criterion-based interview or oral examination. The Course Descriptions appendix indicates whether or not an examination can be taken without having taken the associated course. This is important if you believe that you already possess the relevant competencies as a result of your professional experience, other experience or some non-recognized form of schooling. As mentioned above (4.2), the university will only grant exemptions on the basis of previous schooling, and not on the basis of other forms of experience. However, by taking an examination for which you are not required to attend the associated course, you can convert your experience into credits and accelerate your progress through the degree programme. The examiners set the assignments, questions and assessment criteria, and they ensure (together with others involved with the exam) that confidentiality is observed until the candidates are given the questions. The amount of time available for each examination is shown in OSIRIS and on the exam paper itself. It will also be announced by the invigilator. In exceptional circumstances, examinations may be extended or curtailed Examination timetable Most examinations take place during the examination period at the end of every period (every block). Your degree programme department will inform you of your examination timetable (possibly as part of the lesson timetable). The timetable will be published some weeks before the start of the examination period via the notice boards and OSIRIS ( You can use your yearly timetable to see in which period certain courses are concluded. Examination resits are held in the week preceding the final week of the period, except the resits for the examinations held in the final period. These are scheduled for the last full week in August, just before the start of the next academic year (which starts on 1 September). The examination timetables provide exact information the date, time, and location for each examination (or resit). Every effort is made to ensure that examinations are planned at the same time as the lessons for the course. There may be cases where they are scheduled at a different time, to give you the opportunity to progress more quickly through your studies. 26/65

27 4.3.3 Enrolling for and taking examinations (including resits) Enrolling for examinations You may only take an examination if you have enrolled for it in OSIRIS (2TU2TUwww.osiris.hu.nlU2T2T) before the relevant deadline. This is your own responsibility. No one else will do it for you. UAlwaysU make sure that you are enrolled and print out your enrolment confirmation. If you are not correctly enrolled, you will not be able to take the examination. If you have enrolled for a course, you will be automatically enrolled for the first regular examination that follows that course. If you do not wish to take the examination, you must unenrol from it no more than one week after the final examination enrolment date. If you are enrolled for an examination but do not actually take it, your result will be recorded as NA ( not present ) in ORISIS. This is treated as an examination result, meaning that you will have used one of your opportunities to take the examination. Enrolling for resits and examinations separate from the course is your own responsibility. Number of examinations / Resits / Replacement assignment The number of times that an examination is held in one year is expressed as examination opportunities The number of times that a student may take the same examination is expressed as examination attempts. During the academic year, there are several dates for each course when you may take the associated examination. To find out when these dates are, see OSIRIS. You have two chances to take part in the examination for any given course in each academic year, unless OSIRIS or the course guide state otherwise. If you have used up all your attempts for a particular exam and have not yet passed it, you may ask the Examination Committee to allow you an extra attempt in the following circumstances. Events beyond your control If you are unable to take an examination because of events beyond your control, you should ask the Examination Committee for an extra attempt at taking the examination. Events beyond your control refers to one or more of the following: illness; physical, sensory or other functional impairment; pregnancy; exceptional family circumstances ( family may include a cohabiting or non-cohabiting partner); other situations in which the student was unable to take the examination or participate in the associated educational activities due to events beyond his or her control, at the discretion of the Examination Committee. The programme may also grant an extra examination attempt as part of a policy aimed at students who have fallen behind with their studies (or who are likely to do so). Delay by public transport is not seen as an event beyond your control. Students more than three months behind schedule with their studies Students who: have taken the examination at least once, and who look likely to fall behind with their studies by at least three months may submit a request to the Examination Committee for an extra examination attempt. Examination resits for courses that have been altered or replaced On occasion, the name, form, or content of a course and examination may change from one year to the next, or a course may be replaced. In the event of any change or replacement, two further examination 27/65

28 opportunities will be offered based on the old course. If these do not yield a passing mark for the course, you will have to sit the course examination for the new course. In addition to an extra examination attempt, you may ask the Examination Committee for a replacement assignment. This means taking the examination in a form other than the regular version. The Examination Committee may grant such a request if: you are entitled to an examination attempt, and you have already taken the regular examination at least twice, and a lecturer from the course has given a positive recommendation regarding your request, and you are otherwise likely to fall behind schedule in your studies by at least three months. The Examination Committee will also allow a replacement assignment if the student is unable to take part in a compulsory introduction, excursion or work week as a result of events beyond his or her control or personal (including financial) circumstances. Resitting a passing mark If you already have a passing mark for a course, but you are interested in achieving a higher mark, you can submit a petition to the Examination Committee to be allowed to resit the examination. You must demonstrate one or more of the following: the resit will likely enable you to earn the distinction with distinction or with merit (see Section 5.2); the resit will likely enable you to meet the required average for your desired follow-up programme; achieving a higher mark is crucial in the context of a specific career perspective. You must submit your substantiated petition in a timely fashion to the Examination Committee as soon as one of the above-mentioned situations applies. Should one of these situations arise after you have earned the final mark needed to graduate, then you must submit your petition to the Examination Committee within one week after this mark has been published in OSIRIS. Your petition to resit a passing mark can only be granted once, and it may only apply to a course that does not exceed 10 credits. You may not resit a passing mark for the following: courses whose associated examination is no longer regularly offered due to a change to the curriculum; courses with a practical component, as specified in the study guide; practicals; the graduation project (as referred to in Section 2.3.8); If your petition is granted and you take the resit, then the highest of your marks will count as your final result. The resit must correspond to a regular examination opportunity, as shown in the examination timetable. If you have earned all credits for your degree, then the resit may not take place more than a month following the final credits you have earned toward completion of your examination programme. More information about submitting a petition can be found in Section /65

29 4.3.4 Facilities for those with functional impairments A functional impairment is defined as any physical, sensory and psychological condition of a chronic (i.e. long-term) nature. Some limitations can be detected easily, such as visual impairment or a stutter. It is often the case, however, that a disability or chronic illness is not immediately outwardly apparent, such as dyslexia, chronic fatigue, ADHD, CANS/RSI, rheumatoid arthritis or psychological conditions such as depression, or forms of autism such as PDD-NOS and Asperger s Syndrome. Please see 8.9 for general information on studying with a functional impairment, and for general information on the procedure for submitting a petition to the Examination Committee. General If you have a functional impairment or chronic illness, you can ask the Examination Committee to modify the facilities in order to allow you to take an examination in a modified form. If you fall into this category, you should contact the student counsellor as soon as possible (see 8.3). He or she will be able to advise you on the options available and to assist you with submitting your petition. You must submit any petition for modified facilities to the Examination Committee in writing and in good time, together with a statement from a specialist. In good time means that the programme department should have sufficient opportunity to deal with your petition and to make logistical arrangements before the start of the relevant examinations. Amenities and facilities The university provides the following amenities in all cases: modified examination material (such as a larger typeface, different coloured paper because of dyslexia or visual impairment); the use of a laptop during an examination; extension of the duration of an examination; physical amenities in the buildings (in relation to accessibility, for example). It also provides the following facilities: digital programs such as Kurzweil, intended primarily for students with dyslexia; a place to rest; student psychologists. General validity of amenities Any provision granted by the Examination Committee relating to a disability or chronic illness will be valid for a limited time as specified by the Committee. If you also wish to make use of this provision on a different degree programme within the University, you should inform the Examination Committee of the other programme of the existence of the provision. You must report this no later than the time of enrolling for the examination or course examination for which you wish to use the provision. If you are asked for proof of the provision, you must be able to show it (you may also be asked for this during the examination, so make sure you have the letter relating to the Committee's decision with you); If the Examination Committee of the other degree programme refuses to accept the provision, it must notify you of this in writing, stating its reasons, before the examination or course examination. 29/65

30 4.3.5 Proof of identity required for examinations You must present a valid ID to participate in examinations. Ensure that you have a valid ID on your person at all times. The following documents (which must all be valid) are accepted as ID: - passport; - European ID card, - Dutch or international driving licence; - refugee document. Examination passes will only be issued if you: are enrolled as a student at the University; show a valid identity document when making your application and on collection; are enrolled for the examination in question Procedures during examinations The rules that apply during written examinations are set out in the Examination Regulations MijnHU/Participation and Appeals/Examination Committee), but here is a summary: - The student must be present in the examination room before the official start time of the examination. - Once the door of the examination room has been closed, no entrance is permitted. - At the start of the examination the invigilator distributes answer sheets and/or optical mark reading sheets, scratch paper and examination assignments. - Follow the instructions for the examination assignments and also follow the instructions of the invigilator. - During the examination you are not permitted to leave the examination room with the intention of returning to continue the examination. - Visiting the toilet during examinations is not permitted unless you have received prior permission from the Examination Committee on the basis of a medical indication. - Your examination work can only be examined if you also sign for submission of the work to the invigilator. Carefully check the number of submitted pages and that this is properly stated on the attendance list. - If an examination answer sheet is lost, the examination will need to be taken again. - The invigilator checks that your name is on the attendance list. After this, you can sign the attendance list (for the first time). If your name is not on the list, you will be excluded from the examination and you must leave the examination room. - When you submit your completed examination papers the invigilator checks the submitted and numbered sheets and notes this number on the attendance list. You then sign the attendance list for the second time. You may not take examination assignments with you unless it is explicitly stated on the cover sheet that you may do so. Resources for use in the examination - You should take the following items with you for each examination: a pen and a spare pen. A calculator for use during the examination will be provided by the FEM. The use of text books and/or law books, lecture notes, other notes, graphic calculators etc. is permitted only if this is stated explicitly on the cover sheet of the examination. - The presence (i.e. not only the use) of unauthorized resources is regarded as an irregularity. You may never borrow resources from one another during the examination. - Mobile telephones, audio and visual media etc. must be switched off, may not be carried on your person and may not lie on the desk (in other words, they must be contained and hidden in a bag or suchlike). Switching on or making visible one of these resources is regarded as an irregularity. - Coats, bags etc. must be deposited in a place indicated by the invigilator. 30/65

31 4.4 Assessment Assigning the marks; viewing the exam Assessment of examinations The marks given for examinations (including part-examinations) are expressed as follows: as a figure on a scale of 1 to 10, whole numbers only; or as a figure on a scale of 1.0 to 10.0, and to one decimal place; or in words: VRY-O (exemption); pass (VD), fail (NVD). If you are enrolled for an examination but do not actually take it, your result will be recorded in OSIRIS as NA (not present). This is treated as an examination result, which means you will have used one of your examination opportunities. If you do not wish to take an examination, make sure that you unenrol in good time to prevent this situation from arising. No rights may be derived from any results communicated verbally. A student is considered to have passed an examination (or course exam) if they achieve a mark of 5.5 or a pass, or if they have been given an assessment of VRY-O. The mark in figures must be at least 5.5 before any rounding off. This means that if the mark is below 5.50, it will be rounded down to 5.4 (and to 5 if the marks are expressed in whole numbers). In other words, a 5.49 will be rounded down to 5.4, and not up to 5.5, and the student has failed the examination in question. If an examination consists of several part-examinations, it may be the case that minimum requirements may be set not only for the weighted average mark, but also for the individual part-examinations. This will be listed in the course descriptions, where applicable. Notwithstanding the above, the standard minimum pass mark for all the part-examinations for courses of this degree programme is 5.5. This means that credits are only awarded if a mark of at least 5.5 is achieved for all the part-examinations for a particular course. If you complete an examination successfully, you will be awarded the credits for the course in question. No credits are awarded for passing individual part-examinations. The Examination Committee can declare a course examination invalid for all participating students if the Committee cannot vouch for the quality of the marks earned, for example if irregularities have occurred and the Examination Committee is unable to establish with certainty which students have been involved in those irregularities and which have not. In that case, NG ('Niet Geldig' - Not Valid) will be registered for all participants in OSIRIS. The Examination Committee will ensure that those students who have not been guilty of the irregularities are given an extra opportunity to take the course examination and they will not lose an opportunity to sit the examination. Any student who is found guilty of irregularities may have their right to sit one or more part-examinations or examinations withdrawn for up to a year by the Examination Committee. Announcement of examination results Examination results will be announced by the relevant examiner or examiners in OSIRIS ( and this also serves as proof that the student has taken the examination. It is always possible that arithmetical errors, typing errors or other errors may occur and as a student, you are expected to check your marks yourself. You can do this by printing out a results list from OSIRIS. Any errors should be reported to the examiner or Examination Committee no later than four weeks after the publication of the results in OSIRIS. Marks in OSIRIS can still be amended after they have been checked, or if the norms have been changed, or if it is clear that an error occurred when the marks were being entered. After the four-week period following the publication of the marks, these are deemed to be definitive. After the four- 31/65

32 week period, they may only be altered with the approval of the Examination Committee. Also see Article 28 paragraph 4 of the HU Teaching and Examination Regulations for Master s degree programmes. Examination results must be published by the following deadlines 2 : In the case of an oral examination, on the day of the examination itself by means of a written certificate. The result must subsequently be published in OSIRIS within three weeks. Other examination results must be published no more than three weeks after the examination has been taken. Recognized public holidays listed in OSIRIS do not count for this purpose and may be added to the period for publishing results. Viewing examinations As a student, you are entitled to view the examinations that you have taken and after they have been marked, whether simply out of interest or as part of a post-examination consultation. You can view your work for up to three weeks after the publication of the examination result, but no later than the resit. In exceptional cases, the Examination Committee may deviate from this period, provided that the interests of students are not harmed disproportionately. The time at which examinations may be viewed is given in the annual timetable. Students are not obliged to take part in any post-examination consultation or discussion, but they are entitled to view their written work during such meetings. They will also be given an explanation of why their examinations were marked as they were. The lecturer will present the correct answers to the questions, and the discussion provides an opportunity to raise any questions that result from the comparison between your written work and the model answers presented by the lecturers. Are you a part-time student? For practical reasons, no collective viewing of examinations is organized for part-time students. If you wish to view an examination, you will need to make an appointment (by ) with the lecturer in question. A post-examination interview can be arranged by the lecturer responsible for any written examination or assignment submitted by you Irregularities / fraud / cheating Fraud or cheating during examinations is prohibited, and the penalties are severe. If a student commits fraud (or is found guilty of cheating or any other irregularities; see Article 29 of the HU Teaching and Examination Regulations for Master s degree programmes), then the Examination Committee can take one or more of the following measures: exclude the student(s) in question from taking one or more examinations for a period not exceeding twelve months; withhold the diploma, declaration or certificate; require the student(s) in question to take a new examination on subjects determined by the Examination Committee, and in a form to be determined by the Committee before the diploma, declaration or certificate is awarded. institute a supplementary examination which is equivalent to the original examination. 2 A week is a period of seven successive days. 32/65

33 In serious cases, the Examination Committee may advise the faculty management to terminate your enrolment permanently. You will then not be able to re-enrol for the same degree programme at HU. This advice will be given if: you have been guilty of irregularities on a previous occasion, which means that you were unable to take examinations for at least six months, or; there are aggravating circumstances, for example if criminal behaviour was involved such as: o threats or violence; o using forged documents (such as diplomas and lists of marks); o you have in your possession, without the permission of the lecturer, the examination (or part of it) or information on how the examination standards are to be applied, having obtained them through theft, misappropriation, handling stolen goods, or from a fellow student, for example. You will be given a hearing before the Examination Committee takes a decision. The Committee will inform you of its decision as soon as possible, and within no more than two weeks following the hearing. For details of the procedure in full, see Article 29 of the HU Teaching and Examination Regulations (2TU2TUwww.reglementen.hu.nlU2T2T). If you unenrol from the University after receiving a sanction, then the sanction will be suspended. The sanction will resume upon re-enrolment. The Examination Committee is responsible for the quality of examinations and may therefore be forced to take measures that affect the interests of other students who were not involved. This means that on occasions, the examination results for all the students who took an examination may have to be declared null and void. In that case, an extra opportunity to sit the examination in question will be provided to those students who were not implicated in the irregularities. It is also possible that the examiners or Examination Committee have good reasons for suspecting an irregularity, but that they do not have enough evidence and cannot impose a penalty. If the Committee has serious doubts about whether you have genuinely achieved your results through your own efforts, it may institute a supplementary examination which is equivalent to the original examination. If you fail this supplementary examination, this will be viewed as confirmation of the Committee s doubts, the result of the original examination will be annulled and NG (not valid) will be recorded as your result in OSIRIS. If you pass the supplementary examination, then the result from the original (first) examination will remain valid Keeping and returning examinations Every examination is kept for at least six months after the publication of the results, or until a decision has been reached regarding any appeals procedure relating to the result. For graduation projects, the period will be seven years from the date of the assessment. Examinations stored digitally are kept for seven years. You can retrieve your examinations at your own request, but only after the storage period has lapsed. However, you may obtain copies of your work before that time (fees may apply). The Privacy Regulations for HU students (see details other documents that are archived by the University. These regulations also indicate the various retention periods. 33/65

34 4.4.4 Validity of results The results of examinations, part-examinations, and practical exercises are valid for six years; the same applies to exemptions. Once this period has lapsed, you may ask the Examination Committee to extend the validity if the course continues to be relevant, or ask for an additional or replacement examination. In the OSIRIS review of a student s progress the study results that have expired can be recognised by an asterisk (*) and by the fact that the credits have been put between brackets. The Examination committee pursues a supplementary policy with regard to extending the validity of study results. This policy is published on the homepage of the Examination committee: 2TU2TUhttps://intranet.sharepoint.hu.nl/FEM/info/examenciesfem/Pages/Verlenginggeldigheidsduurcijfers.aspxU2T2T 34/65

35 5 Certification 5.1 Procedure for awarding certificates The Examination Committee will only award a degree once the Faculty Management has declared that the procedural requirements have been met. Before such a declaration is made, a check will be carried out to ensure that you have complied with all the obligations relating to the degree programme. This means that you must have passed every examination, the marks must still be valid and you must be properly enrolled as a student. In principle, diplomas are in Dutch, but an English-language version can be issued on request. The International Diploma Supplement, which is issued free of charge with the Master s degree, is always in English. You can only receive one diploma for each degree programme. If you already have a diploma for the programme in question or you take extra courses or complete a second specialization, you will not receive a second diploma instead, you will be given a declaration stating which work you have completed. The date of your diploma will correspond to the date on which you complete the final component (examination) of your examination programme. Anyone who is entitled to receive a diploma may ask the Examination Committee to postpone the date on which it is awarded. You should submit a petition to this effect in writing, stating your reasons, no later than one week before the date of your last examination or your final supplementary assessment. Postponing the date of your diploma may have financial consequences. It is therefore recommended that you seek advice from the student counsellor on this matter. If you ask to receive your diploma at a later time, there are two possible reasons for doing so: You are still completing a second specialization. In this case, both specializations will be listed on your diploma, the date of which will be the date of your final examination of your second specialization. You are in the process of completing additional coursework. In this case, your diploma will be awarded for the examinations that you have taken as part of your degree programme, and it will bear the date of the final examination from the programme. You will receive an additional declaration for the extra courses. Please note: Once you have obtained your diploma, you must unenrol from the programme in Studielink. This does not occur automatically. Your liability for tuition fees will only lapse when you have unenrolled. Also see Section With distinction or with merit If you achieve good marks, you may be eligible for a degree with distinction (cum laude) or with distinction (met genoegen), which will be mentioned on your diploma. In order to be awarded such an endorsement, you must meet each of the following requirements: With distinction endorsement (also see Article 35 paragraph 1 of the HU Teaching and Examination Regulations) For each of your courses (apart from any exemptions granted), you must have achieved a mark of at least 6.0 (this is the mark achieved prior to any rounding); The weighted average of all the marks achieved (apart from any exemptions granted) must be at least 8.0 (prior to any rounding); 35/65

36 Results expressed with the words Pass, Fail or VRIJ do not count for the purposes of this calculation; The same is true for additional credits; The mark for the graduation project or final thesis must be at least 8.0 (prior to any rounding). If the graduation project or final thesis consists of several courses, then you must achieve an 8.0 before rounding for each individual course; you have not been enrolled in your programme for longer than the nominal study duration, which is based on the nominal duration of the standard curriculum; You have not obtained more than half of your credits for the Master s degree programme in question through exemptions. With merit endorsement (also see Article 35 paragraph 2 of the HU Teaching and Examination Regulations) For each of your courses (apart from any exemptions granted), you must have achieved a mark of at least 6.0 (this is the mark achieved prior to rounding); the weighted average of all the marks achieved (apart from any exemptions granted) must be at least 7.0 prior to any rounding; results expressed with the words Pass, Fail or VRIJ do not count for the purposes of this calculation; The same is true for additional credits; The mark for the graduation project or final thesis must be at least 7.0 prior to any rounding. If the graduation project or final thesis consists of several courses, then you must achieve an 7.0 before rounding for each individual course; you have not been enrolled in your programme for longer than the nominal study duration, which is based on the nominal duration of the standard curriculum; You have not obtained more than half of your credits for the Master s degree programme in question through exemptions. In the case of both of these endorsements, the relevant marks are those recorded in OSIRIS. If you have been enrolled for more than the nominal study duration as a result of personal circumstances that have been officially acknowledged, the Examination Committee may decide that you may nonetheless be considered for a with distinction or with merit endorsement, but you must have met all the other requirements. You can ask your student counsellor about this. 36/65

37 6 Timetables 6.1 HU Annual timetable The HU University of Applied Sciences Utrecht timetable for the academic year is published at This timetable shows the scheduling of teaching weeks, examination weeks, and holiday periods as well as periods when little teaching is done during the academic year. The annual timetables for the faculties are available at The annual timetable for the degree programme in the academic year is as follows: 6.2 Holidays During the academic year, the dates shown below will be holidays at the HU University of Applied Sciences Utrecht: Holiday Data Christmas holiday t/m Compulsory holidays, including public holidays Christmas Day and Boxing Day 25 en 26 december 2015 New Year s Day 1 januari 2016 Good Friday 25 maart 2016 Easter Monday 28 maart 2016 King s Day 27 april 2016 Liberation Day 5 mei 2016 Ascension Day 5 mei 2016 Day after Ascension Day 6 mei 2016 Whit Monday 16 mei 2016 Also see Days and times of lessons Lectures will take place three weekly on Friday from 9:00 to 18:00hr and on Saturday from 10:00 17:15hr. 6.4 Opening hours of buildings The master Facility and Real Estate Management will mainly take place in location Domstad (2TU2TUhttp:// 6.5 Timetable information and alterations You can find your timetable four weeks before the start of each new period at 2TU2TUwww.mijnrooster.hu.nlU2T2T. Announcements about lessons and examinations will be communicated through MijnHU and, wherever possible, by means of notice boards and your student . The HU University of Applied Sciences Utrecht will assume that the postal address you have given to the student administration is correct and that you check your HU account on a regular basis. 37/65

38 Lecturer absent In the event that a lecturer is absent or ill, the programme will make every effort to ensure that lessons can continue. If a lesson is cancelled, you will be notified via MijnHU and, wherever possible, via notice boards and your student . When the lecturer returns, he or she will discuss with you how the course material that was due to be covered in the cancelled lessons will be dealt with. Student absent Are you ill? If you become ill, you must inform your lecturer and the programme coordinator that you will be absent in the case of courses with an attendance requirement. In the event that you are ill for a long time (or if you expect that you will be), you should inform your academic career coach as soon as possible and contact your student counsellor (see 8.3). 38/65

39 7 Complaints, objections, appeals 7.1 Introduction If you do not agree with a decision that has been made at the University, if you believe that another person has misbehaved towards you, or if something else is not as it should be, then there is something you can do about it. The first step is to contact the person who is causing the problem directly and to try to resolve it together. The University expects lecturers, programme manager and Examination Committees to be willing to listen to complaints and to do all they can to solve them. But of course it is possible that you will be unable to resolve the problem in this way, or that you are not keen to speak to someone who has been harassing you. Then you have the option of making a formal complaint. The formal route at the HU University of Applied Sciences Utrecht consists of two levels, and is available to both students and prospective students. The first level at which to pursue a matter is with your faculty. You can initiate an objection or complaint procedure. You can lodge your objection or submit your complaint directly with the body involved. If you do not know exactly where you need to be, or if you require advice, then you can contact your faculty s Legal Protection office at [email protected] You can fill in a standard form to report your objections or complaint. The Legal Protection Office will ensure that the form is delivered to the appropriate part of the faculty. The form is available at The faculty desk may refer you to the student counsellor or, in the case of complaints about behaviour, to the confidential counsellor. They can advise you about the relevant procedures. Like the student mediators (see 8.7), they also provide support for attempts to reach amicable solutions, thereby preventing the need for initiating the official procedures. If the objections or complaints procedures at your faculty have not dealt with your objection or complaint to your satisfaction, you can also submit an appeal (in the case of an objection) or a request for a review (in the case of a complaint) through the HU Legal Protection for Students Office, who will ensure that the matter is dealt with by the appropriate body. The HU Faculty Office can also inform you about the relevant procedures. You can also submit an appeal or complaint directly to the HU Legal Protection for Students Office that is, without first going through the objections and complaints procedures at your faculty. However, the faculty procedures are designed specifically to be quicker and less formal. You are therefore advised to use the faculty option first and to submit any objections or complaints there. In the description that follows, it is assumed that this is the path that you would follow. Please note the deadlines carefully! If you submit an objection or complaint to the faculty, you must do so within two weeks of the decision or event to which it relates. In the case of appeals and requests for a review, you should contact the HU Legal Protection for Students Office within six weeks of the date on which the faculty reached its decision. The various procedures are explained below, and the procedure is illustrated in a diagram at the end of this Section. 39/65

40 7.2 Objections Objections may be made against decisions taken on the basis of the Teaching and Examination Regulations. These are decisions that relate directly to teaching and examinations, such as examination assessment and facilities. This only concerns decisions that are aimed at you as an individual student. When you are informed of a decision, you will often also be told that you may submit an objection, but not always. For example, you may object if you believe that you have been given an incorrect mark for an examination you have taken, even though no mention is made of this option on the OSIRIS page where the marks are published. You should submit a written objection to the faculty desk [email protected] or Examination Committee within two weeks of the publication of the decision to which you would like to object. A standard form is available for this purpose. If you submit your objection to the desk, the staff there will ensure that it is sent on to the Examination Committee. The Examination Committee may ask you to give a verbal explanation of your objection, in which case you will be invited to attend a hearing. In principle, the Examination Committee will reach a decision within two weeks of receiving your objection. You will be informed of this decision in writing. It will be based on a fresh assessment and will always be accompanied by an explanation. If your objection is upheld, the Examination Committee will also make a new decision on the matter in question. If your objection is rejected, the original decision will continue to stand. In this event, you may submit an appeal to the HU Legal Protection for Students Office within six weeks of the decision on your objection. It is also possible to object to a decision taken by your faculty or institute management in the case of a refusal to provide a particular facility, for example, or if a disciplinary measure has been imposed. The same procedure will apply in this case. The entire objections procedure is described in the Legal Protection for Students Regulations, and the procedure relating to the Examination Committee is covered in Article 36 of the HU Teaching and Examination Regulations for Master s degree programmes ( Please also see or contact your student counsellor. 7.3 Appeals Lodging an appeal You can appeal against decisions, as well as against decisions on objections, which have been taken on the grounds of the Teaching and Examination Regulations, such as examination assessments and facilities. This is also the case with decisions on objections relating to other matters, including enrolment in and unenrolment from a degree programme, financial matters, disciplinary measures, and so on. Within Usix weeksu of the announcement of a decision, you may submit a written appeal to the HU Legal Protection for Students Office. See 2TU2TUwww.klachtenwegwijzer.hu.nl U2T2Tfor further information on lodging appeals. The HU Legal Protection Office will make sure that your appeal is dealt with by the appropriate body. This may be the Board of Appeal concerning examinations (for most decisions taken by the Examination Committee) or the Disputes Advice Committee (decisions taken by the programme or faculty management on the basis of the Higher Education and Scientific Research Act). These are independent bodies that operate University-wide and to which students (including prospective and external students) can appeal. In other words, they have no links to any particular faculty or degree programme. Appeals are to be lodged electronically. 40/65

41 If you wish to lode an appeal, then you must supply the following information: your name, student registration number, your home address, and telephone number; the name of the faculty and department/degree programme on which you are enrolled; the date; a clear description of the decision (with date) against which the appeal is directed, including the name of the person or body that took the decision; the ground or grounds on which your appeal is based; what you are requesting, worded as clearly as possible. You must also attach a scan of the contested decision and it is advisable to also add all correspondence (e.g. messages) and other important documents. If your appeal is to be dealt with by the Board of Appeal concerning examinations, it will first decide whether it is upheld or unfounded. If your appeal is upheld, this often means that the Examination Committee that took the original decision will have to take a new one. The Board of Appeal concerning examinations is not empowered to make that decision itself. If your appeal is declared unfounded, the original decision will stand. If your appeal is to be dealt with by the Disputes Advice Committee, it will investigate the matter at hand before issuing a recommendation to the Executive Board, which will take a decision on the basis of that recommendation. The Disputes Advice Committee advises the Executive Board on whether your appeal is upheld or unfounded. If the Executive Board accepts the recommendation, it will order the management to take a new decision in the event that the appeal is upheld. The Board of Appeal concerning examinations and the Disputes Advice Committee consist of an external chair and members drawn from the teaching staff and the student body. If you are interested in becoming a member of one of these bodies, you can obtain information from the secretariat of the HU Legal Protection for Students Office, tel. +31 (0) The HU Legal Protection for Students Regulations (2TU2TUwww.reglementen.hu.nlU2T2T) describe the procedures in greater detail. For more information, go to 2TU2TUwww.klachtenwegwijzer.hu.nlU2T2T. Information and advice can also be obtained from your student counsellor (see 8.3) or the secretarial offices of the HU Legal Protection for Students Office, tel Further appeals If you do not agree with the verdict of the Board of Appeal concerning examinations or the decision of the Executive Board, you may lodge an external appeal to the Higher Education Appeal Board in The Hague. Information about the procedure and related deadlines can be found on the following website: See Chapter 9 Legal Protection for Students Regulations. 41/65

42 7.4 Complaints Submitting a complaint There are some decisions and forms of conduct by other students or employees that you cannot lodge an objection against, but you can still submit a complaint. This should also be done within Utwo weeksu, and you can use the standard form, which you can download from 2TU2TUwww.klachtenwegwijzer.hu.nlU2T2T. You can submit your complaint to the faculty office [email protected] or directly to the body concerned. The faculty office will ensure that your complaint is dealt with by the appropriate body. The procedure is very similar to that for objections (see 7.2). The body that deals with your complaint may offer you a hearing. If your complaint relates to a fellow student or employee, they will always be given an opportunity to respond to your complaint. In principle, you can expect a decision about your complaint to be taken within Utwo weeksu. If you do not agree with the decision, you can submit a request for a review of the decision to the HU Legal Protection for Students Office within Usix weeksu. If your complaint relates to conduct, a term of one year applies. You can also submit a verbal complaint to the faculty office, in which case the standard form will be completed on the spot. The procedure does not apply to decisions of a general nature. See Article 8 Legal Protection for Students Regulations Requesting a review of how a complaint has been dealt with If you are not satisfied with how the faculty has dealt with your complaint, you can submit a request to the HU Legal Protection for Students Office for a review. This must be done within Usix weeksu of the decision taken as a result of your original complaint. See 2TU2TUwww.klachtenwegwijzer.hu.nlU2T2T for further information on requesting a review. The HU Legal Protection for Students Office will make sure that your request for a review is dealt with by the appropriate body. For most complaints, this will be the Student Complaints Committee, unless your complaint concerns inappropriate conduct, in which case it will be dealt with by the Inappropriate Conduct Complaints Committee (please see Section 7.5). These are both independent complaints bodies that operate University-wide and therefore have no links to any of the faculties. They make recommendations to the Executive Board, which then reaches a decision. The HU Legal Protection for Students Regulations and the Regulations on Inappropriate conduct (2TU2TUwww.reglementen.hu.nlU2T2T) describe the procedures in greater detail. You can also contact your student counsellor. See Chapter 10 Legal Protection for Students Regulations and Chapter 4 Regulations on Inappropriate Conduct. 7.5 Inappropriate conduct It may be the case that your complaint relates to conduct that is so intimidating that it falls under the rules governing inappropriate conduct. This could be verbal or sexual harassment, for example, the consequences of which can be very serious. The faculty office will always offer you the option of contacting a confidential counsellor (8.5). If you submit a complaint, you may decide to have this dealt with by the faculty (the complaint will be investigated either by the institute director or by someone acting on his behalf) or to have it referred to the HU Inappropriate conduct Complaints Committee. The complaint will then be 42/65

43 forwarded to the HU Legal Protection for Students Office. The time limit for submitting a complaint about inappropriate conduct is Utwo yearsu after the conduct in question has occurred. See Article 1.8 Definitions and Article 19 Deadlines for Regulations on Inappropriate Conduct. 7.6 Complaints, objections and appeals overview Question? Step 1: Direct approach (informal) Step 2: Faculty Office Objection procedure Complaints procedure Step 3: HU office Board of Appeal concerning Disputes Advice Committee Inappropriate Conduct Complaints Committee/FG-P Student Complaints Committee 43/65

44 8 Student Affairs 8.1 Student support and guidance Introduction As a graduate of a Master s programme from a university of applied sciences, you should be able to act independently, so you will be encouraged during the degree programme to do this and to show initiative. Our method of teaching encourages independent learning through problem-driven and project-based teaching. This means that you are responsible for your own learning process and study progress. The degree programmes at the HU University of Applied Sciences Utrecht provide the right environment and the right type of support for this. The programme provides support and guidance for students through the various facets of the studying and learning process. We make a distinction between four types of guidance for students: firstly, guidance that relates to the actual content of the degree programme; secondly guidance on study-related skills; thirdly, guidance concerning study progress; and fourthly help with personal problems, whether study-related or otherwise. The University assumes that you will seek out support and guidance on your own initiative. 8.2 Talent Grant The Talent Grant provides financial support for students, and includes four different schemes. Graduation support scheme This grant enables HU students who have fallen behind with their studies as a result of exceptional circumstances while receiving their regular student grant to continue with their studies and complete them as soon as possible. Administrative grant scheme Students who help to organize an association may be eligible for an Administrative grant. Under the scheme, HU students who carry out recognized administrative activities, either while they are entitled to a regular grant, or within twelve months of the end of the period of receiving the grant, can receive assistance. There is also a cost-free administration option, which means that you are not enrolled as a student and do not pay tuition fees. In this case, you are not entitled to a student grant, but you are entitled to an administrative grant (for recognized activities). Knowledge grants Financial support for non-eea students (European Economic Area) who have to pay the institutional tuition fees rather than the statutory tuition fees. Top-level sport scheme The University has a number of arrangements in place that allow students who also compete in sports at a high level to combine this with their studies as effectively as possible. The arrangements are made available by evaluating the circumstances of the individual student. Each of these schemes is described in a separate section. The Talent Grant also includes provisions of a more general nature, which apply to all these forms of support. See for information on the Talent Grant. It is important that you notify your student counsellor (8.3) of any exceptional circumstances that affect you in order to increase your chances of being eligible for Talent Grant support. 44/65

45 8.3 Degree programmes HU student counsellors can give you information, advice and guidance. There is more than one student counsellor at every faculty and at HU Amersfoort. They are there to support you by answering questions or helping you deal with problems during your studies. Student counsellors can also refer you to other bodies or individuals, such as the student psychologist or the Centre for Study Choice. Everything you discuss with them remains confidential. The student counsellors are bound by the HU Student Counsellor Regulations and the Code of Conduct of the HU Student Counsellor Platform. Study progress and personal circumstances You may find yourself falling behind with your studies as a result of family or relationship problems, for example. Or perhaps you need to interrupt your studies due to medical circumstances or personal problems. Or maybe you have a tendency to panic because of a fear of failure. The student counsellor will help you to manage your problem and find solutions. The student counsellor can also help you find other forms of support. Regulations and procedures The student counsellors are very familiar with the regulations that specify the rights and obligations of students and those of the University. Financial matters Financial problems can be very distressing, especially when you are in a real emergency situation and find yourself without any money, as a result of events beyond your control, for example. In some cases, you can apply for financial assistance from the Talent Grant. Your student counsellor can advise you on the options that may be open to you. For more information, go to Also see Article 40 of the Student Charter and the HU Student Counsellor Regulations ( 8.4 Centre for Study Choice If you have doubts about your degree programme, if you feel like you are stuck in a rut, or if you would like to continue studying after your Master s degree programme, you can go to the Centre for Study Choice, a joint initiative of the HU University of Applied Sciences Utrecht and Utrecht University. Here, you can get advice and ask for support in relation to your choice of degree programme. For more information, go to Confidential counsellor The confidential counsellor is available for everyone, students and employees alike, who is (or has been) the victim of inappropriate conduct. Examples of inappropriate conduct are physical violence, aggression, verbal and sexual harassment, discrimination, dishonesty, and racism. However, it also includes inappropriate touching, jokes made in poor taste, harassment (including through social media) and intimidating s or text messages. Everyone has the right to determine their own boundaries themselves. In other words, people have different ideas of what constitutes inappropriate conduct. This could be due to differences in background and upbringing. Inappropriate conduct can have a profound effect on people, sometimes to the extent that it makes them ill. Many people believe that the behaviour will end if it is simply ignored, but this is rarely the case. For anyone who is affected by inappropriate conduct, in whatever form, there is a possibility to talk about it with the confidential counsellor. Experience has shown time and again that talking helps, and for this you 45/65

46 can go to the confidential counsellor. Your anonymity will be guaranteed and your information will be kept completely confidential. If you contact your confidential counsellor, together you will look at how the inappropriate conduct can be stopped as soon as possible. Whatever action is taken, you will be consulted first nothing is done without your consent. If you wish, the confidential counsellor can provide you with support over an extended period of time. Information is available at 2TU2TUwww.studentzaken.hu.nlU2T2T. The Regulations on Inappropriate Conduct and other relevant information can be found on the public website of the HU confidential advisors: 2TU2TUwww.vertrouwenspersoon.hu.nlU2T2T. See Article 51 of the Student Charter and the Regulations on Inappropriate Conduct (2TU2TUwww.reglementen.hu.nlU2T2T). If you would like to report inappropriate conduct, you are free to approach any confidential counsellor, including those in a faculty other than your own. You can find an overview of all confidential counsellors on: 2TU2TUOverview of Confidential CounsellorsU2T2T. 8.6 Student doctor If you come to Utrecht to study and also to live, you must register with the municipality. You are free to choose your (family) doctor, either in or out of Utrecht. As a student, you can register with the Huisartsenpraktijk Campus Uithof via 2TU2TUwww.huisartsdeuithof.nlU2T2T, regardless of where you live in Utrecht. This general practice operates from two addresses in the city, at the Utrecht Science Park in Casa Confetti (Leuvenplein 10-11) and in the Medisch Centrum Janskerkhof (Nobelstraat 2a). If you miss an examination or have to stop studying due to illness, or if you need to apply for support from the Talent Grant, you may sometimes have to provide a doctor s note. Not every doctor will be prepared to issue a note on behalf of a third party. In addition, the Royal Dutch Medical Association has guidelines stating that the doctor treating a patient is not the right person to write such a note. If you need a doctor s note, you should first ask your own GP. If your own doctor cannot or will not provide you with one, you can go to the students doctor. The only person who can refer you to the students doctor is the student counsellor (see 8.5). The HU students doctor surgery is Huisartsenmaatschap Therapeuticum Utrecht, telephone (030) , Dekhuyzenstraat 60, 3572 WN in Utrecht. 8.7 Student Psychologist s Office You may encounter difficulties during your studies. These could be directly related to your studies, but they could also be of a more personal nature and have a negative impact on your study progress. If you are unable to address your situation yourself, you can contact the HU Student Psychologist s Office. Over the course of several meetings, the psychologist will work with you to find a solution to your problems. The maximum number of conversations is five (lasting fifty minutes each), but it is possible you will not need all of these. In addition to individual consultations, the Student Psychologist s Office also runs a training course on combating fear of failure. It is possible that the assistance offered by the student psychologist may not help solve your problems or meet your expectations. In that case, the Student Psychologist s Office will be able to assist you in finding other organizations that offer assistance. To contact the Student Psychologist s Office, you will first need to be referred by a student counsellor, so you should contact him or her in order to get a referral. Once you have a referral, you can contact the Student Psychologist s Office. All communication is handled in the strictest of confidence. Apart from you and the Student Psychologist s Office, nobody will find out about the nature of your conversation. If you 46/65

47 wish and the choice is entirely yours you may involve other people. All these services are free of charge for students. You can find more information at Mediation Are you having trouble working alongside a fellow student? Do you have a conflict with a lecturer? There is a good chance that a student mediator can help! Mediation is a way of resolving disputes. Together with the individual with whom you have a dispute, you look for a solution, assisted by a neutral and independent mediator. The mediator will give you the opportunity to discuss every angle of the dispute, help to re-establish lines of communication and improve the relationship between the parties involved. Mediators do not put forward solutions themselves, but will help you find solutions that you are both satisfied with. If you would like to know more about student mediation, or if you would like to use this service, please contact HU Mediation for advice or help on (088) or Further information is available at or Studying with a functional impairment What is a functional impairment? A functional impairment or disability is defined as all physical, sensory, and psychological conditions of a chronic i.e. long-term nature. Disabilities may be visible or invisible. It is often the case that a disability or chronic illness is not immediately outwardly apparent, such as dyslexia, chronic fatigue, ADHD, CANS/RSI, rheumatoid arthritis or psychological conditions such as depression, or forms of autism such as PDD-NOS and Asperger s Syndrome. If you have a disability or a chronic illness, we advise you to contact a student counsellor at your faculty at the start of the academic year, even if you do not think that you need help. You can do this by , telephone, or by dropping in during the student counsellor's consultation hour. You can find the details of the student counsellors' office in your faculty at 2TU2TUwww.studentendecanaat.hu.nlU2T2T. Having a disability or a chronic illness can cause you to fall behind with your studies or even drop out of your studies altogether. Modifications and provisions It is a good idea to inform your academic career coach and a student counsellor from your faculty of any limitations that you have as soon as possible, so that any provisions that may be needed can be arranged in good time. In an intake conversation with a student counsellor from your faculty, you can discuss which functional impairment or chronic illness you have and which problems may occur during your studies. They will then look into any provisions that may be needed or measures that should be taken. The student counsellor will give you an idea of what adaptations are possible in order to help you study successfully. They can also let you know if something is not possible. If no measures are needed, the student counsellor will discuss the steps to take in the event that problems do occur. Naturally, everything you discuss with the student counsellor will remain completely confidential. More information about studying with a functional impairment or chronic illness can be found in Section and at 2TU2TUwww.onbelemmerdstuderen.hu.nlU2T2T /65

48 8.11 Improving your language skills If you have problems with your Dutch language skills, ask your academic career counsellor for information about the options available for improving them. You can also use the digital language desk for the same purpose, at Library As a student at the HU University of Applied Sciences Utrecht, you can make use of all the locations of the HU Library (HUB). You can visit the library online at On the portal for your course area, you will find access to digital information such as full-text articles from books, journals and newspapers. Most sources can be accessed from home by using your HU login details. Alongside its digital services, the library has a collection of books and magazines. You can search these using the catalogue on the library site. You can also borrow from the library free of charge on presentation of your student identity card. If you wish, you can reserve items from home and state which HUB location you want to collect your reserved items from. You can ask the HUB information specialists for assistance with your search queries. The library also offers training courses in the field of information skills which will help you to improve your search strategies and learn to make effective use of databases and other tools. You can join the Utrecht University Library for free upon presentation of your HU University of Applied Sciences Utrecht student identity card and proof of address Internationalization A degree programme at the HU University of Applied Sciences Utrecht will prepare you for a professional career. Whichever path you choose, sooner or later you will find yourself working within an international context. Customers, colleagues, pupils, clients, patients, suppliers, competitors, or parent/subsidiary/sister companies; it is highly likely that you will come into contact with people and organizations from different cultural and/or geographical backgrounds. Each year we evaluate the international orientation of your programme in relation to the demands of the professional field. Some courses and programmes focus explicitly on broadening your intercultural and/or international skills, while on other courses you will see the international or intercultural aspect of the course reflected in the choice of literature, cases, articles etc. The International Office can provide you with valuable advice and help you design the international experience that s right for you. Stop by one the International Office s desks with any questions you might have. You can find more information about the services and opening times of the International Office at If you have specific questions, you can them to [email protected] or make an appointment by calling +31 (0) Also, please visit the Wil Weg Dag (Going-Away Fair) to find out more about your options for studying and completing an internship abroad. The International Office holds this event on the second Tuesday in October every year. 48/65

49 8.14 Student participation Students who are enthusiastic, involved, and keen to learn are essential to the University. Is it important to you to emphasize the student s perspective? Do you wish to make a contribution to the quality of your education, and would you like to gain administrative experience while studying? If you are inquisitive, critical, and are you brimming with good ideas? Then become active in one of the committees or councils where you can have an impact on the content of your own education, the state of affairs at your faculty or on University-wide policy. For more information, please see 2TU2TUwww.medezeggenschap.hu.nlU2T2T or 2TU2TUwww.studentparticipatie.hu.nlU2T2T. You can also contact the Student Administrative Participation (BPS) Coordinator at [email protected]. The BPS Coordinator informs and offers support and coaching to students who are members of the University s participation councils, and in this context organizes activities for students who are active in administration, such as workshops, training days, and social events Consultation bodies Which issues and subjects matter most to you? The content of your own degree programme? The way your faculty is run? Or perhaps university-wide strategic policies? You can take part in the consultation process at all three levels and gain administrative experience that will be useful in your later life. Your degree programme has a Programme Committee, which you will find more information about in The way in which your faculty is run is discussed in the Faculty Participation Council. Faculty management policies are put before the council for approval, such as IT policies, policies relating to flexible working, and the faculty budget. The council itself can put items on the agenda and discuss them with the management. Every faculty has its own Faculty Participation Council. The Employees and Students Council serves as the Executive Board s discussion partner. Policies that affect the whole of the University are submitted to the council for approval. Among the items covered are strategic policies, the Teaching and Examination Regulations, and policies relating to buildings and quality assurance. The council also discusses its affairs with the Supervisory Board every year. These consultative bodies can exercise influence in many ways, with the ultimate aim being to raise quality of the level of education provided at the University. For more information about participation and the consultation bodies, go to 2TU2TUwww.medezeggenschap.hu.nlU2T2T Support for students involved with administrative duties The HU University of Applied Sciences Utrecht encourages you, as a student, to become involved with administrative duties in order to help you gain practical administrative and organizational skills. At the same time, we are keen to have enthusiastic and involved students who are eager to learn and contribute towards the development of policies at the University. For that reason, students who are involved with administrative duties will benefit from the following: as a student member of a consultation body, you are entitled to free and unlimited training related to participatory bodies or competence training; formats and handbooks are available for student members of the central council, faculty council, or programme committee. you can use the University intranet, which has been set up for all students who are involved with administrative duties (2T2TUwww.studentparticipatie.hu.nlU)2T2T to share knowledge and information with student members of other consultation bodies. 49/65

50 you will gain a great deal of administrative experience, and you will also receive a payment of 40 for each meeting, although the level of remuneration for administrative activities is subject to a maximum limit. See the relevant regulations at 2TU2TUwww.reglementen.hu.nlU2T2T. If you would like to become a member of one or more of the consultation bodies, you can stand as a candidate at the next election (2TU2TUwww.verkiezingen.hu.nlU2T2T). You can put yourself forward as an independent candidate, or you may run for election via the participation association, see If you have questions about the Programme Committee, please ask the secretarial office for your degree programme, or send an to the Student Administrative Participation Coordinator ([email protected]). For more information, go to 2TU2TUwww.studentparticipatie.hu.nlU2T2T Studium Generale Studium Generale Ambassador of Ambition Looking for a way to get more out of your studies? Would you like to take on more responsibility within your programme, are you interested in taking part in more substantive activities outside of regular lectures, or are you hoping to get in touch with like-minded students, lecturers and staff from the University and further afield? Then Studium Generale is the place for you. The Studium Generale is the place for HU students who are looking for an extra challenge or greater depth in addition to their regular studies. From programmes that will help you to put current world issues into a historical, political and economic perspective within the space of ten weeks, to debates about the university of applied sciences or local and national politics. From being taught how to do business, manage and innovate by experts from the world of professional practice, to film screenings and discussions between lecturers, management and students Studium Generale is the place for those for whom regular studies are not enough. Studium Generale coordinates the Utrecht College Tour, is the curator of TEDxUtrecht, and works with Trajectum to organize the Lecturer of the Year elections, among other activities. You can find the latest news about the programme at and you can also follow Studium Generale s Twitter and Facebook feeds Student associations General Utrecht is famous for its lively student life. All kinds of associations and student organizations contribute to Utrecht s liveliness. The best-known of these are the social organizations. There are also other types of association, such as those based on a particular philosophical or religious outlook, as well as international and intercultural associations. And of course, students also have their own sports and cultural associations. You can find an overview of all the associations at 2TU2TUwww.utrechtstudentenstad.nlU2T2T. The HU University of Applied Sciences Utrecht gives financial support to student associations. Grants are given for both regular and special activities. If you would like to know more about applying for a grant and the conditions for qualifying, please visit 2TU2TUwww.studentvoorzieningen.hu.nlU2T2T and look under 'Geldzaken' (Money Matters). It is important to remember that study associations and student associations are not the same thing. Study associations are linked to your degree programme. See for more information. 50/65

51 Administrative grants Administrative grants If you are on the board or a committee of a study or student association (either at Utrecht University or at the HU University of Applied Sciences Utrecht), you may be eligible for an administrative grant. This is a grant that is intended to compensate for the delay in your studies that you may incur as a result of your administrative activities. Administrative grants are awarded independent of performance-related grants. A list of the student organizations and administrative functions that qualify for an administrative grant can be found in the Appendix to the Regulations pertaining to Administrative Grants for student administrators in student organizations at UU/HU. See Section D of the HU Talent Grant regulations ( For more information about the procedure, or to apply for an administrative grant, please visit and look under Profileringsfonds (Talent Grant) Top-level sport If you compete in a sport at a high level and you wish to study at the same time, you will be pleased to know that HU offers a large number of facilities for such students. Based on your individual circumstances and the level at which you compete, HU will assess whether you can benefit from these facilities. Which facilities are available for top-level sports? Top-level athletes may be eligible for the following facilities: assistance with planning their studies; deferment or rescheduling of examinations, in consultation with the Examination Committee, where possible; collaboration with NOC*NSF, Olympic networks, the National Top Sports Centre, Regional Training Centres and top sports coaches; financial support if you fall behind with your studies due to your sports activities. For more information, please contact the Top-Level Sports Coordinator at [email protected], the student counsellor, or visit Trajectum Trajectum is the HU University of Applied Sciences Utrecht's independent magazine. The periodical, which is published on every second Tuesday of the month, contains stories about students, studying, student life, teaching and research, the city of Utrecht and culture. On Trajectum Online you will find daily news, video clips, blogs by students and lecturers, and practical information. You can also follow Trajectum on Facebook and Twitter Sports You can enjoy sports at student prices at Olympos, the sports centre for the HU University of Applied Sciences Utrecht and Utrecht University. Olympos has a wide range of facilities for fitness activities, ball sports, dancing, martial arts, and racquet sports. Please visit for detailed information about the facilities and activities available, dates, and prices. Also see Article 42 of the Student Charter ( 51/65

52 8.20 A safe, healthy, and environmentally friendly university The HU University of Applied Sciences Utrecht attaches great importance to safe, healthy, and pleasant surroundings to live and study in, and also to the environment and the careful use of energy. The University aims to promote your health and safety by reducing the risks associated with working conditions to an acceptable level. For that reason, every University faculty and service department has a Health, Safety and Environmental Committee that acts as a point of contact for these matters, and which coordinates the implementation of the relevant policies in the faculties. Of course, you too share some responsibility for health, safety and the environment. How can you contribute towards improving health and safety? You too have a responsibility for helping to create and maintain healthy, safe and environmentally-friendly surroundings at the University. Particular areas of focus are: knowing what to do in the event of a fire, accident, or other emergencies; keeping escape routes, emergency exits and extinguishers accessible; preventing physical injuries (CANS/RSI); working safely in laboratory areas; reporting unsafe situations; awareness of the environment. There is more information on each of these points below. What should you do in the event of fire, an accident, or other emergency? You should be aware of what to do in the event of a fire, emergency, or when an accident is reported (see below), and you should know where the emergency exit routes and emergency exits are located. Emergency exit routes and exits are shown on the floor layouts in all buildings. Instructions on what to do in the event of an emergency are posted in every room. Never call the fire brigade, police, or an ambulance yourself. Instead, phone the internal alarm number immediately ; you will be connected to an employee at the main faculty or the site reception desk. Give the following information clearly: your name and classroom or location; your telephone number; the nature of the emergency (how, what and where); whether there are any casualties, and how many; where it has occurred. The employee will alert a first aid worker or, in the event of a major emergency, the head of the internal emergency response team. Remain calm at all times, warn everyone around you who is in danger, and wait until help arrives. Internal emergency response team and first aid Every location has an internal emergency response team that can be deployed in the event of a fire, accident or other emergency. For more information about the HU University of Applied Sciences Utrecht inhouse emergency service, see 2TU2TUwww.bhv.hu.nlU2T2T. The members of the team can be identified during an emergency by the coloured vests bearing the text BHV er. Always follow their instructions in the event of a fire, accident, or other emergency. Do not use lifts when evacuating the building. Use the nearest evacuation route to leave the premises, and avoid the main entrance for evacuation purposes, as crowding could cause delays. Remain outside at the assembly point designated by the internal emergency response team member and await further 52/65

53 instructions. Make sure fire and ambulance services have unencumbered access. Never leave the area without letting somebody know: this will prevent searches being conducted unnecessarily. Keeping escape routes, emergency exits and extinguishers accessible Escape routes and emergency exits must always be kept free of obstacles. Fire extinguishers and hose reels should also be easily accessible at all times. Everyone is responsible for ensuring that these rules are scrupulously observed. Studying and CANS Your computer is an important and almost indispensable tool during your studies. In addition to the hours spent using a computer for your studies (at home or at a HU location), you will likely spend some time every day using this tool for personal activities ( , internet, games etc.). This can quickly add up to a physical stress of 4-8 hours or more per day. Not everyone can tolerate the physical stresses involved in maintaining the same posture or repeating the same movements for hours on end. Perhaps you even occasionally experience pain in your arm. This type of pain could be a sign that you have CANS (Complaints of the Arm, Neck or Shoulder), which used to be known as RSI. CANS can affect anyone. If you do not take the first signals seriously, the problem may become worse. CANS can be caused by: repetitive work; static work posture; not changing your work posture enough, and getting too little exercise; not sitting in the right position (information on how to sit correctly can be found in the leaflet Geef CANS geen KANS ); stress, especially during peak periods (examinations, dissertation). You can do a great deal yourself to prevent symptoms of CANS by changing your behaviour or by using ergonomic aids. For example: alternate regularly between computer work and other activities; on average, do not work with a desktop PC for more than six hours per day, and limit laptop use to two hours at a sitting (unless you are using ergonomic aids); take regular short breaks when engaged in computer work; learn and use more keyboard shortcuts (available in most applications) rather than relying on the mouse; when using a laptop for more than two consecutive hours, use a laptop stand and a separate mouse and keyboard; make sure you sit properly when working at a computer; set aside enough time to relax alongside your studies. Get some exercise or other form of physical movement; always take physical symptoms seriously (pain, tingling, numbness, which could potentially be linked to computer work). See a doctor if you notice any of these symptoms; if the doctor indicates that your symptoms are related to computer work, then you should report this to your academic career coach or student counsellor. If you require more personalized assistance, please contact the A&M team (Operational Management) at [email protected]. See section 8.9 of this study guide for more information about studying with a functional impairment. HU offers you the opportunity to use ControlWORK during your studies to help you use a computer more efficiently and with less physical strain (see points 1-4 above). You can find more detailed information about this application on the dedicated SharePoint site (2T2TCTRLWORK2T2T). If you would like to use the application, then please follow the instructions for installation and home use. You can find more specific information and video instructions about setting up computer workstation at 2TU2TUwww.arboenmilieu.hu.nlU2T2T. 53/65

54 If you have CANS symptoms, please contact your academic career coach or student counsellor. You can also contact the HU Health & Safety team (see 2TU2TUwww.arboenmilieu.hu.nlU2T2T). If your complaints have reached the stage where they are serious enough to require the attention of a doctor, then you should consult your own GP first. (See about studying with a functional impairment.) Working safely in laboratory areas If you are working with equipment, machines, tools, chemicals or hazardous substances in laboratory areas, you must always consider your own safety and the safety of others. For this reason, always follow the lecturer s instructions. Observe the safety rules and instructions set out in the lab handbooks. It is important that you always wear the prescribed personal protective equipment, such as safety glasses and protective clothing. Make sure you always use the safety screens and safety features present on machinery and other equipment. Reporting incidents, accidents, emergencies and or unsafe situations The University does all it can to ensure a safe, healthy and environmentally friendly learning and working environment. Despite our best efforts, if you encounter situations that are unsafe or need to be improved, please report them to your lecturer, reception or your faculty s Health, Safety and Environment Committee. Environment The faculty is environmentally aware. This means using water and energy sparingly, producing less waste, and separating waste properly. You can do your bit by: not turning lights on if not strictly necessary; turning the lights off when you leave a room; not wasting any water and by using the small flush option on the toilet (if there is one); not opening the window when it is warm, but instead turning down the heating; turning off your computer and screen when you have finished work; printing only those documents that you really need on paper; reusing coffee cups; putting waste (batteries, paper, food leftovers) in the appropriate containers, including in the canteen; keeping the building clean and not leaving litter lying around; respecting the smoking ban within the buildings: smoking is only permitted outside in designated areas. For questions, comments or ideas on matters relating to health, safety and the environment, contact the Health, Safety and Environment Committee of your faculty, or the HU Health, Safety and Environment Team. For more information, go to: 2TU2TUwww.arboenmilieu.hu.nlU2T2T Insurance cover: liability, accident, and travel You are liable for the financial or other consequences of accidents and damage which you cause to third parties. You can cover yourself by taking out liability insurance for individuals. For accidents or death and legal liability while in or on your way to faculty buildings, the University has limited insurance cover. This also includes activities relating to your studies that occur outside University premises (in the Netherlands), as well HU-related educational activities abroad. If you cause damage during your internship, any claims will in principle be covered by the liability insurance of the company or organization that is providing the internship. If this does not provide cover, the claim will be covered through your liability insurance, and if neither of these policies provide cover, then the University s insurance will be used. Spending time abroad as part of your studies at the HU University of Applied Sciences Utrecht If you go abroad to study, complete an internship, or for some other activity (excursion, study visit, seminar, conference, etc.) as part of your studies at the HU University of Applied Sciences Utrecht, you are obliged 54/65

55 to register your stay abroad. Each stay abroad as part of your studies at the HU University of Applied Sciences Utrecht must be registered separately. This is necessary because the University must be able to reach you and your contact persons in the event of an emergency during your stay abroad. Additionally, by registering, you are automatically registered for the free HU University of Applied Sciences Utrecht travel insurance. You can find more information about how to register and about the free travel insurance and healthcare, liability, and accident insurance policies at 55/65

56 9 About the University This chapter contains more information about the HU University of Applied Sciences Utrecht. 9.1 General information With more than 37,000 students and 3,300 employees, the HU University of Applied Sciences Utrecht is one of the largest universities of applied sciences in the Netherlands, offering a wide range of degree programmes across six different faculties (Communication and Journalism, Economics and Management, Nature and Technology, Health Care, Education, and Society and Law) in Utrecht and Amersfoort. The scale of the University means that we are both large and small: we organize teaching for each degree programme separately, which makes things clearer and more personal for you, the students. At the same time, our large scale enables us to offer you more than just a degree programme. You can, for example, take part in educational activities from other degree programmes, or indeed at other educational establishments elsewhere in the Netherlands or abroad HU Educational profile Higher Vocational Education in the knowledge society No two universities are alike. Like other institutions, the HU University of Applied Sciences Utrecht has to make careful choices regarding its educational profile. Through our teaching, we seek to contribute towards a sustainable knowledge society. We organize our teaching in a way that enables you, the student, to develop to your maximum possible extent. We therefore believe it is very important that you feel at home here, and the work we do is all directed towards that goal. The HU University of Applied Sciences Utrecht has other tasks in addition to providing education. For example, we invest in research, which is coordinated and carried out by knowledge centres. This means that we not only train professionals, but we also contribute towards innovating professional practice. That is why the University is strongly oriented towards social, economic, and societal issues, and this is something you will see reflected in our teaching. With regard to our education profile, the above has led us to deliberately opt for competency-oriented and demand-driven teaching, ensuring that students are able to study in a robust study environment. Below, we explain exactly what this means. Competency-oriented teaching Teaching is competency-oriented when you, the student, acquire the knowledge, skills, and attitudes that you will need in a particular profession. The degree programmes formulate, reinforce, and update the competencies in close consultation with those working in the professional field. Competency-oriented teaching also means that we provide customized teaching. We use the competencies that you already have as a springboard, and we encourage you to take ever more control of your own learning process, to make choices and to justify them. You will acquire the ability to act professionally in professional situations of increasing complexity. We will also challenge you to develop your research skills and your competencies in an international and multicultural environment. Demand-driven teaching Our teaching aims to meet the demand from the professional field and the demand from our students. We reconcile your knowledge and learning requirements with those of the field in a way that meets the quality requirements of the degree programme. We believe that you yourself are responsible for your study 56/65

57 progress and that the task of the University is to support you in that process. You have opportunities to structure your studies according to your own wishes. A robust learning environment A competency-oriented and demand-driven degree programme requires a robust learning environment an environment that inspires and challenges you, and enables you to push the limits of your abilities, time after time. It is an environment in which learning is shaped through practice-based work: to learn is to work, and to work is to learn. The learning environment has a distinct international orientation as appropriate. Every degree programme has a knowledge base, defined with the help of professionals from the field. The acquisition of knowledge and skills based on realistic professional tasks is essential throughout your Master s programme. Teaching is done using a variety of methods, both individual and working with your fellow students, with an ever-greater emphasis on authentic professional situations Bachelor s and Master s system The HU University of Applied Sciences Utrecht operates as part of the Dutch education system. This means that many structural aspects, such as the duration of the degree programmes, are determined by law. Because there are two types of degree programme in higher education - Bachelor s and Master s - the term Bachelor s and Master s system is sometimes used. Bachelor s and Master s system Education at all universities is divided into two phases, the Bachelor s phase and the Master s phase. A four-year degree programme at a university of applied sciences is known as a Bachelor s degree programme, and when you complete it you will receive a Bachelor s degree. You can obtain a Bachelor s degree in three years at a research university. Once you have completed your Bachelor s degree, you can continue on to a Master s programme. Both research universities and universities of applied sciences offer Master s degree programmes. If you are studying at a university of applied sciences, you may be entitled to a grant, although this is not the case for those studying part-time. For more information on student grants, please see the DUO website (2TU2TUwww.duo.nlU2T2T). Bachelor s degree programmes The Bachelor s diploma is internationally recognized, which is useful if you wish to work abroad. In most cases, you can also spend some time abroad as part of your degree programme. The Bachelor s degree programmes at the HU University of Applied Sciences Utrecht include many optional courses. You can choose a minor (a cohesive package of optional courses) or a package of optional courses that you put together yourself. Master s degree programmes After completing your Bachelor s degree programme, you can move on to a Master s degree programme at a research university or a university of applied sciences. The HU University of Applied Sciences Utrecht has a growing number of Master s degree programmes, including some for people with several years work experience. For more information, go to 2TU2TUwww.masters.hu.nlU2T2T. If you are interested in pursuing a Master s at a research university, then you should be aware that these universities may impose additional admission requirements if you hold a Bachelor s degree from a university of applied sciences. In order to bring your knowledge and skills to the required level, special courses have been devised for many Master s degree programmes, known as bridging programmes or pre- Master s programmes. You may well need to complete a pre-master s programme before embarking on the Master s degree programme itself. For more information, go to 2TU2TUwww.premasters.hu.nlU2T2T, or consult the brochure entitled, Doorstuderen na je bachelor aan de UU. 57/65

58 9.1.3 HU and faculty regulations Under the terms of the Higher Education and Research Act, the HU University of Applied Sciences Utrecht has a number of obligations as an institute for Higher Vocational Education. These have been incorporated by the University into various regulations and set out in more detail. There are regulations that apply to all students at the University, which can be found at 2TU2TUwww.reglementen.hu.nlU2T2T. In addition, there are regulations that apply only to students in a particular faculty or who are enrolled for a specific degree programme. These regulations can be found on MijnHU. Regulations that apply to all students at HU The most important University-wide regulations for you are those contained in the Student and Teaching and Participation categories. Here are some of the main examples: The HU Student Charter: Your general rights and obligations as a student; The HU Teaching and Examination Regulations: Your rights and obligations as a student with regard to teaching, examinations, and other related matters; The Enrolment Regulations: Procedural aspects of enrolment, tuition fees, and unenrolment. Also see 9.2.7; The HU Legal Protection for Students Regulations: Steps you can take if you do not agree with something. Also see Section 7 and 2TU2TUwww.klachtenwegwijzer.hu.nlU2T2T; The Talent Grant: the various forms of financial support that the University can provide. See The Programme Committee Regulations: matters relating to the Programme Committees (departmental level advisory bodies). Also see 2.5.5; The Regulations on Inappropriate conduct: rules of conduct at HU; The IT Code of Conduct: rules of conduct in relation to the use of computers and the HU network. The most up-to-date versions of the regulations can be found at 2TU2TUwww.reglementen.hu.nlU2T2T. The most important regulations for students, including the Teaching and Examination Regulations and this study guide, are revised every year. The new versions replace the old versions, which then cease to be valid. If it is necessary to maintain the previous rules, a transitional arrangement will apply, stating for whom and until when certain old rules shall apply. The HU Teaching and Examination Regulations for Bachelor s degree programmes and the study guide for a particular academic year apply to every student who has enrolled for that academic year. Faculty and degree programme regulations You can find faculty regulations on MijnHU. Examples include house rules, examination protocols, and other matters that only apply to students at that particular faculty. Section 10 of the HU Teaching and Examination Regulations for Master s degree programmes also contains rules that apply to every student in the faculty concerned. You will find these regulations for your faculty at The HU Teaching and Examination Regulations are explained in greater detail in the study guide in the form of rules relating to degree programmes these apply to students on the relevant programme. All the HU study guides can be found at 58/65

59 9.1.4 Rules governing order Article 50 of the Student Charter (see 2TU2TUwww.reglementen.hu.nlU2T2T) covers maintaining order at the University. Briefly, this involves the following: Provisions and instructions In order to maintain order, provisions and instructions that have been laid down by or on behalf of the Executive Board and faculty management apply at the University, in addition to the general provisions of the law. These relate to, but are not limited to, the following topics: inappropriate conduct; fraud (cheating) and irregularities during examinations (see 4.4.2); the use of the buildings and grounds and their facilities; reporting of absence by students as a result of illness or other causes; exceptional circumstances. Clothing that covers the face is banned at the University. Degree programmes may impose additional clothing-related rules if this is considered necessary due to the nature of the lessons. Obligations of students As a student, you have the following obligations under the Working Conditions Act: the obligation to act with appropriate care when working and studying; the obligation to be familiar with safety and other regulations that relate to your work and studies; the obligation to follow safety provisions correctly and to wear or use compulsory protective equipment; the obligation to report dangerous or unhealthy work situations to the relevant faculty management. Sanctions If you are in breach of any of the provisions or instructions, or if you fail to fulfil your obligations, the faculty management may impose the following sanctions: issue a warning or reprimand; deny access to the buildings and grounds of HU for a period not exceeding one year; terminate your enrolment. Your enrolment as a student at the University may also be refused or terminated. This will occur if you demonstrate, through your words or actions, that you are not fit for the profession for which you are being educated, or are unsuitable for the practical preparations that the education involves. If you are guilty of irregularities such as cheating on an examination, the Examination Committee may also impose sanctions. It may decide, for example, that you may not take any further examinations for a certain period of time, and it may also withhold your diploma. The Examination Committee may also advise the faculty management to terminate your enrolment permanently. The sanctions available to the Examination Committee are described in greater detail in Section of this study guide and in Article 29 of the HU Teaching and Examination Regulations Quality assurance All degree programmes at the HU University of Applied Sciences Utrecht are officially accredited. This means they meet the government's requirements for educational quality. Those requirements relate to the final qualifications you are being trained for, your study environment, the quality of the testing and your final attainment level upon graduation. Your degree programme undergoes an accreditation review every six years to make sure it still meets the requirements. This review is performed by an external committee of experts and recorded in an advisory report. The Accreditation Organisation of the Netherlands and 59/65

60 Flanders (NVAO) uses this report to decide on reaccreditation. You can find the most recent advisory report for your programme at 2TU2TUwww.nvao.netU2T2T. HU works with a quality assurance system to ensure that all internal and external quality requirements are met. This quality assurance system has also been approved by the NVAO and bears the official seal of the institutional quality assurance assessment: 1) Each programme maintains close contacts with professional practice and with the knowledge centres for research at the University. In this way, teaching can be kept up to date and the latest developments can be incorporated. 2) The quality of education is determined to a significant extent by the quality of the lecturers. They work with their students to create the ideal teaching programmes. Lecturers at the HU University of Applied Sciences Utrecht are expected to have the right subject knowledge, to keep abreast of developments in professional practice, and to be competent teachers. 3) Regular evaluations of teaching are held in order to give the programme management a more accurate picture of what is going well and what could be done better. These can take the form of written surveys such as the National Student Survey (NSE), but also interviews with students, who are able to give a more detailed picture than just the figures. 4) In addition, there are the Programme Committees (2.5.5) who can provide advice, either on request or otherwise, on the quality of education. 5) The Examination Committees (2.4) have an important role in upholding the quality of testing and the level attained. 6) Internal accreditation surveys are held for each degree programme. We carry out these surveys halfway through the formal accreditation period of six years. 7) Degree programmes include points for improvement in their annual plans, in order to enable them to work systematically on improving the quality of their teaching. You can see that we put a great deal of effort into the quality of teaching in every degree programme at the HU University of Applied Sciences Utrecht. It also remains important that you tell us what you feel we are doing well and where there is room for improvement. Do you have a complaint or a good idea? At the FEM, we are happy to hear about both! You can tell us about any complaints you have, and we would also like to hear how you think we can improve the FEM. Call the FEM Student Information Point (STIP) on with your ideas or complaints (all calls are confidential). You can also complete the form and send it in. You can find the form on the website, HU organizational chart An organizational chart of HU is available at The University is divided into various faculties. Also see Teaching at the HU University of Applied Sciences Utrecht is structured into institutes, academies, and centres. The Bachelor s degree programmes are offered by our institutes. Knowledge centres are groups of professors who are responsible for the implementation of research programmes. HU locations in Utrecht and Amersfoort The addresses and route descriptions for all locations in Utrecht and Amersfoort can be found at 2TU2TUwww.hu.nl/adressenU2T2T. For those using public transport, go to 2TU2TUwww.9292.nlU2T2T. 60/65

61 9.1.7 HU locations HU locations in Utrecht and Amersfoort The addresses and route descriptions for all locations in Utrecht and Amersfoort can be found at For those using public transport, go to General information on the Faculty of Economics & Management General The Faculty of Economics & Management is one of HU University of Applied Sciences Utrecht s six faculties. The FEM has almost 5,500 students and approximately 400 employees. Teaching competences is the basic principle on which our education is based and the field of professional practice serves as a guide for our graduate profiles. The faculty develops knowledge about educational organization in which knowledge enterprise, research, innovation and knowledge circulation are watchwords. The FEM positions itself as a wide-ranging Business School consisting of four institutes: - Institute for Business Administration - Institute for Business Economics - Institute for Marketing & Commerce - Institute for International Business Studies Within these institutes, Bachelor s degree programmes are taught on both a full-time and a part-time basis. Master s degree programmes are also provided Organizational chart of the faculty You can download a complete organogram via MijnHU Contact details Location of FEM Utrecht Visiting address: Daltonlaan BK Utrecht Postal address: Postbus AA Utrecht Telephone: Masteroffice FEM Location Domstad ( Cursus en Vergadercentrum ) Visiting address: Koningsbergerstraat AJ Utrecht Telephonenumber: TU2TUhttp:// Location of HU Amersfoort: HU Amersfoort (Small Business & Retail Management, Facility Management and part of Business Management) De Nieuwe Poort PA Amersfoort 61/65

62 Telephone: In the coming years, a number of relocations will be occurring within HU University of Applied Sciences Utrecht. For the latest information regarding relocations, please see: 2TU2TUhttp:// Internal emergency number, HU Utrecht Internal emergency number, HU Amersfoort Map In the coming years, a number of relocations will be occurring within HU University of Applied Sciences Utrecht. For the latest information regarding relocations, please see: 2TU2TUhttp:// Practical provisions and instructions The following practical rules apply at the HU University of Applied Sciences Utrecht: you must be able to identify yourself with a valid IDP2FP2F2F P; mobile telephones must be switched off during lectures; if you come too late, you may be refused entry; smoking, cycling, roller skating or rollerblading is prohibited in the buildings. No pets are allowed in the buildings; clean up your own rubbish and dispose of it in the appropriate containers and bins; Faculty property may not be removed from the premises without written permission; Posters and placards may only be hung up on the notice boards in the lift area of the building; In the event of an emergency, call the building s alarm number: Faculty management may impose further instructions of a practical nature Facilities For more information about the facilities available on location Domstad, please contact the Master Office ([email protected]) Enrolment in and unenrolment from your degree programme Enrolment Office The Enrolment Office is responsible for enrolling and unenrolling students at the University, collecting tuition fees, and issuing student identity cards. Enrolment You may enrol as a student if: You have paid your tuition fees (or payment has been arranged by a standing order or a letter of guarantee). You meet the other requirements, as stated in the HU Enrolment Regulations (see 2TU2TUwww.reglementen.hu.nlU2T2T). 3 A passport, European identity card, Dutch or international driving licence or refugee document 62/65

63 You may only use the services and facilities of the University after you have officially enrolled. Re-enrolment You must re-enrol for each academic year. You can arrange your re-enrolment and the payment details for your tuition fees online via Studielink: 2TU2TUwww.hu.studielink.nlU2T2T. Prior to a new academic year (around June) you will receive notification regarding enrolment from the Enrolment Office. Student identity card and proof of enrolment When your enrolment or re-enrolment process is complete, you will receive a student identity card and proof of enrolment. Your student identity card also serves as proof of enrolment. Termination of enrolment If you do not re-enrol for the new academic year, your enrolment will end on 1 September. If your enrolment ends, you will no longer be entitled to a student grant or student travel pass. Make sure you arrange the termination of both of these on time, as this will not happen automatically. You may also request that your enrolment be terminated during the academic year. This will take effect on the first day of the subsequent month, or later if you request it. When you graduate you must also unenrol via Studielink. You can unenrol with effect from the first day of the month following the month in which your degree is issued. Please note that this unenrolment date is important for the purpose of getting back any tuition fees you may be owed and for your eligibility for a student grant. For more information about the potential reimbursement of tuition fees when unenrolling, please refer to the HU Enrolment Regulations at 2TU2TUwww.reglementen.hu.nlU2T2T. Finally, your enrolment may be terminated if you have not paid your tuition fees in spite of being sent a reminder. Your enrolment will then be terminated with effect from the second month following the reminder. The above information is just a summary of the relevant procedures. These are described in full in the HU Enrolment Regulations (see 2TU2TUwww.reglementen.hu.nlU2T2T). For more information about enrolling and unenrolling, please visit the Enrolment Office website: 2TU2TUwww.inschrijven.hu.nlU2T2T or ask your student counsellor Tuition fees, supplementary fees, and financial assistance Education at the HU University of Applied Sciences Utrecht costs money Tuition fees The Master s degree programme in Facility an dreal Estate Management is a non-government-funded programme. That means that the University receives no funding from the government to compensate it for providing this programme to students. The published statutory tuition fees therefore do not apply to this programme. Tuition fees for this Master s degree programme have been set at EUR [bedrag] for this academic year. The tuition fee for the full two-year s programme is ,-. 63/65

64 Cost of books and learning materials The tuition fee for the full two-year s programme is , Other costs Costs for excursions are not included in the tuition fee. These costs will be charged separately Financial assistance If you are no longer able to bear the cost of certain educational facilities on account of demonstrable financial reasons, you may be eligible for financial assistance. You should submit a petition for financial assistance to the Faculty Management. The HU University of Applied Sciences Utrecht provides financial support to students who have fallen behind with their studies due to exceptional circumstances. This could be related to administrative activities or some other exceptional circumstances. To obtain financial support in this kind of situation, you must apply through your student counsellor. For more information, please see the HU Talent Grant or visit 2T2TUwww.studentvoorzieningen.hu.nlU2TU2TU. For financial support to students who are involved with administrative duties see /65

65 10 Appendices 10.1 Teaching and Examination Regulations See art. 37 OER-HU Course Descriptions appendix See Course Descriptions appendix. 65/65