Studyguide. Master s programme. Project Management

Transcription

1 Studyguide Master s programme Project Management Hogeschool Utrecht, HU Diensten Utrecht, september 2013

2 Studyguide Master s programmeprojectmanagement Contents 1 Foreword 5 2 Organization of the study programme Professional profile Profession Details of professional profile Competenties of a beginning professional practitioner Graduate skills Field of work and employment fuctions Profile of study profile General Study programme objective The HBO ( Higher Vocational Education ) Master s level of the study programme Teaching: principles Organization of the study programme Programme tracks Abridged and accelerated study programme routes Certificates Degrees and titles Structure of the study programme Programmes Internships and value of internships Graduating Board of Examiners Establishment and appointments Composition Powers and responsibilities Petitions Facilities Supervision IT facilities General Student mail SharePoint OSIRIS Student Password Information security and privacy Recording your study progress Student desk Study association Programme committees Contact details Courses Course participation Enrolling for courses Obligation to attend Entry requirements Course descriptions Exams Introduction Exemptions Organization of exams Duration and form of exams Exam timetable /69 Hogeschool Utrecht, september 2013

3 Studyguide Master s programmeprojectmanagement Enrolling for and taking exams Facilities for those with functional limitations Proof of identity required for written exams Procedures during exams Assessment Assigning the marks; viewing the exam Irregularities / fraud Keeping and returning exams Validity of results Certification Procedure for awarding certificates Cum laude or met genoegen (with merit) Timetables Annual timetable Vakanties en vrije dagen Days and times of lessons Opening hours for buildings Timetable information and alterations Complaints, objections and appeals Introduction Objections Appeals Lodging an appeal Further appeals Complaints Submitting a complaint Requesting a review of how a complaint has been dealt with Undesirable behaviour Complaints, objections and appeals diagram Student affairs Student support and guidance Talent grant Student counsellor Confidential counsellor Studentenarts Student Psychologist Office Mediation Studying with a functional limitation Improving your language skills Library Student participation Consultation bodies Support for students who are involved with administrative duties Studium Generale Student association General Bestuursbeurs Top-level sport Trajectum Sport Safe, healthy, and environmentally-friendly study Insurance cover: liability, accident, and travel About the HU Algemene informatie Education profile of the HU Bachelor s and Master s system HU and faculty regulations /69 Hogeschool Utrecht, september 2013

4 Studyguide Master s programmeprojectmanagement Rules governing order Quality assurance Organogram HU Locaties HU General information on the faculty of economics & management General Organizational chart of the faculty Contact information Plattegrond Practical provisions and instructions Facilities Enrolment for and unenrolling from the study programme Study costs, supplementary fees and rebates Tuition Fees Costs of books and learning materials Other costs Financial assistance Course descriptions Appendices Teaching and Examination Regulations Other regulations The definitive version of this Study Guide was accepted on 24 June 2013 by the Board of Directors after receiving advice from the Programme Council and approved by the faculty director on 01 July /69 Hogeschool Utrecht, september 2013

5 Studyguide Master s programmeprojectmanagement Foreword Dear Student, Welcome to the Study Guide for the Facility & Real Estate Management programme. We hope that you will have a pleasant and successful study time on our study programme. In this study guide, you will find important rules and information which can help you to do so. Hogeschool Utrecht offers demanddriven and competency-based education. Competency-based means that you will be well prepared when you begin your professional life (see2.1 1 ). Demand-driven: we aim to structure teaching and the related support activities in a way that enables you to develop during your time as a student in the way that you prefer and which best suits your needs. Below you will find information about the most important aspects of your course and the choices available to you. Influence of the students Many of the choices we offer have been devised or improved as a result of initiatives by your fellow students. The HU (University of Applied Sciences Utrecht) regards you as a partner you are part of our knowledge community, so we greatly value your ideas and opinions. Your first opportunity to air your views is in the evaluations of every module, in which you can give your assessment and tips for improvements. We also organize dialogue sessions for each programme and in each faculty, in which we discuss your study programme and all the aspects related to it. The HU supports the active participation of students on Programme Committees and participatory bodies (8.111). Every year, we ask you to fill in the NSE (National Student Survey). And if there is a lecturer who has particularly impressed you, you can nominate him or her as the lecturer of the year! Excellence The HU acknowledges different types of excellence. If you get excellent results in your exams, your diploma may bear the words cum laude or met genoegen ( with merit ) (5.2). What else? You can also use your time as a student to broaden your mind, and to gain experience outside your regular studies. You could consider taking an active part in the administration of your study association, for example, or social organization or students sports club (03, 06). We have already mentioned participatory bodies and Programme Committees. If you are a leading practitioner of your sport, you could combine your sporting activities with a study programme (04). As you see, there is a huge range of options that the HU actively supports. Falling behind in your studies You may find that your studies are not progressing as you had hoped, for all kinds of reasons. If this happens because of something that is beyond your control, such as illness or a functional disorder, there are various schemes that you can use to get help. If you miss an exam because of your personal situation, you can request an extra retake (4.3.3). If you have not obtained enough study credits and are facing the possibility of being given a negative (binding) recommendation on continuing your studies, then you will be given help with a revised study schedule, which has to be taken into account by the Board of Examiners (5.1). And if you had a student grant in the past, and are still studying as a result of these circumstances beyond the period of your grant entitlement, then there is the possibility of receiving financial support (8.) In all these cases, you should report your situation as soon as possible to your study progress advisor (SLB) (2.5.1) or your student counsellor (8.3)! Of course it is not desirable that you should take an excessively long time to complete your studies. To prevent this, study programmes sometimes provide extra catch-up courses. These are announced via SharePoint. And if you have a functional limitation, it may be that you need a longer time to complete your programme, but that is by no means always necessary. The HU has a wide range of facilities that can be useful to you in your studies (8.8). 1 De nummers verwijzen naar een paragraaf in de studiegids 5/69 Hogeschool Utrecht, september 2013

6 Studyguide Master s programmeprojectmanagement Problems and complaints Do you have any problems that are having a negative impact on your studies? Or questions because you don t know where exactly to get assistance? See your study progress advisor (2.5.1) or a student counsellor (8.3): they can give you advice or refer you to the appropriate person or department. If you have any complaints about your treatment by another student or employee, you can also speak to a confidential counsellor (8.4). If the situation is escalating, our student mediators can often help prevent matters escalating further and restore harmony to the group (8.7). In the event that something at the HU is not right or you disagree with a decision, every faculty and study programme has its own complaints desk where you can lodge objections or submit complaints (7.1). What does the HU expect of you? We aim to provide you with a study programme and a study climate that enable you to develop as much as possible. The HU expects all students to abide by the rules (9.1.4). Unacceptable behaviour (such as harassment, sending hate mail, verbal abuse or physical violence) will not be tolerated. To receive a diploma, it has to be genuinely earned. Fraud (0) is not tolerated. In particular, if it means that innocent students are affected because exam results are declared invalid, the penalties are severe. Both unacceptable behaviour and fraud may lead to the perpetrators being expelled from the study programme. As you see, there are plenty of opportunities to enjoy life as a student at the HU, most of which you will find in this Study Guide. Read it carefully, before you start your study programme. The table of contents can be used to locate any given item, but if you are still not clear or cannot find what you are looking for, look at SharePoint or ask your study progress advisor or at the Student Desk (2.5.3). We hope you enjoy your time as a student and wish you the best of luck in the coming academic year. On behalf of all my colleagues who contribute towards your study programme, Drs. Caroline van der Linden van Sprankhuizen Director of Centre for Business & Management 6/69 Hogeschool Utrecht, september 2013

7 Studyguide Master s programmeprojectmanagement Organization of the study programme 2.1 Professional profile Profession Project management already has a relatively long history. In retrospect of course there have always been instances of 'projects' throughout history. The same cannot be said for Project Management (as a 'profession' based upon scientific insights). The history of Project Management is a short one and it would even be a valid question as to whether or not it has already become an independent profession. The field of work came into being as a result of development in planning techniques around the year For a long time Project Management has been synonymous with planning. An important figure in that period was Henry Gantt; one of the first to develop planning methods such as the well-known Gantt chart. A key project in the development of the profession was the Manhattan project during the Second World War. The fifties brought forth the fine tuning of some planning methods such as PERT and CPM i. After this the focus lay on the aspects of money and quality of information as well as organisation. In the nineties the personal aspect of project managing came into focus, and thus the personal competences of the project manager. With this, project management became much more than just technical methodology. This development has since been fortified further by the increasing importance of the social and ethical context in which the project is realized. In that context it is also evident that the focus not only lies on the individual project, but also on the umbrella 'program', which it is part of, (and again at the coordinating level of the portfolio of programs) in an organization. Higher educated people will often work incidentally, and sometimes constantly on projects. Given the level of education it is probable that they will take on the role of project manager now and again. Thus, working in projects might even be referred to as a generic competence in higher education. From the aforementioned, it can be derived that it is not possible to distinguish project management as an independent work field, at least not under that name. However, the course chooses to make a clearer distinction and will focus on ICT and various other commercial services. Knowledge of context is an important factor for success when it comes to project management, and it is important to take this into account during the development of a course. The choice for the domain of commercial services came from the fact that the research group, where the initiative to develop this course arose, is involved in these services and the fact that there are a lot of relevant companies in the area open to cooperation with the course. This research makes clear that there is more to projects than just (correctly) applying a certain technical method. 1 Program Evaluation and Review Technique; Critical Path Method. See art. 12 OER-HU Details of professional profile For the professional profile, a connection is sought with that which is developed by the professional organisation of project managers, the International Project Management Association (IPMA: The IPMA represents 45 national project management associations and has members in total; The Dutch department has about members ( ii. In the early nineties the IPMA already drew up a professional profile (in the form of a competence profile) with requirements that project managers should meet. This set should enable project managers to receive independent certification. This certification comes in four increasing levels of mastery Since 2006 the competence profile has been altered; this concerns the third generation, The ICB 3 (International Competence Baseline, version 3). In this edition the competences are split up into three categories. 7/69 Hogeschool Utrecht, september 2013

8 Studyguide Master s programmeprojectmanagement Technical competences, These competences include the techniques used when working on projects such as being able to plan, organise, manage, etc. 2. Behavioural competences, These competences include personal traits of the project manager such as leadership, motivation, dealing with adversity and crises, etc 3. Contextual competences, These competences do not concern the project itself, but the programs, portfolios and the existing organisation. To place a project in its context, the project manager requires a broad understanding of business. The behavioural competences and the contextual competences in the third edition are new. In previous versions the focus was predominantly on the technical competences and on a few 'personal attitudes'. With this the professional profile has recently developed as a profession. There are now far more behavioural and contextual competences which are more crucial to the success of a project than the technical competences alone. The competence profile includes 46 competences as is shown in Table 1. The IPMA uses this definition of the word 'competence': "A competence is a collection of knowledge, personal attitudes, skills, and relevant experience needed to be successful in a certain function." Tabel 1 IPMA competentieprofiel Technical competences (20) Behavioural competences (15) Contextual competences (11) Project management Leadership Project orientation success Engagement Programme orientation Interested parties Self-control Portfolio orientation Project requirements & Assertiveness Project, programme & objectives Relaxation portfolio Risk & opportunity Openness Implementation (PPP Quality Creativity implementation) Project organisation Results orientation Permanent Teamwork Efficiency organisation Problem resolution Consultation Business Project structures Negotiation Systems, products & Scope & deliverables Conflict & crisis technology Time & project phases Reliability Personnel Resources Values appreciation management Cost & finance Ethics Health, security, safety Procurement & & environment contract Finance Changes Legal Control & reports Information & documentation Communication Start-up Close-out Note: This table only shows the name, not the full explanation. For the development of the final qualifications of the MPM the ICB 3 by IPMA has been used as a starting point since there is substantial and international support with project managers and because it concerns a relatively recent development which takes into account new trends and developments. The ICB 3 lacks competences concerning analytical thinking and doing scientific research. These competences are a necessity for a master's degree. This part will be added during the course as a fourth category (in addition to the ICB 3 competences for technical, behavioural and contextual competences). 8/69 Hogeschool Utrecht, september 2013

9 Studyguide Master s programmeprojectmanagement IPMA and PMI are complementary in their work. PMI focuses on project management processes in their Project Management Body of Knowledge (PMBOK). IPMA focuses on competences of project managers in their International Competence Baseline (ICB). That is a more useful approach for an educational institute. Furthermore, IPMA is more orientated towards Europe, while PMI is primarily orientated towards America. 3 Copied from ICB 3, p. 29. The table gives an overview of the titles. See art. 12 OER-HU Competenties of a beginning professional practitioner Technical Competences 1. The student has consummate knowledge of and profound insight into the most important methods and techniques used in designing and managing (complex, large scale and strategy-critical) projects and is capable of selecting the appropriate methods and techniques to achieve the project s objectives and goals. 2. The student is capable of successfully managing (complex, large scale and strategy-critical) projects within their context of programs, portfolios, organizations, stakeholders and society, taking into consideration the project s economic, environmental and social impact. 3. The student is capable of organizing people, capabilities, resources and activities in order to achieve a (complex, large scale and strategy-critical) project s objectives and goals. Behavioural competences 4. The student has consummate knowledge of and profound insight into key aspects and viewpoints of managing (complex, large scale and strategy-critical) change and is capable of deciding on and executing appropriate actions to ensure that the project results are effective and durable. 5. The student has the personal, interpersonal and managerial skills to effectively and efficiently manage people and teams of people working in or contributing to projects, while recognizing and respecting different cultures and value systems. 6. The student is sensitive to the organizational, cultural and social-economic environment of the project, has the power of judgment to decide upon the appropriate course of action and has the personal and interpersonal skills to effectively inform, influence and motivate other people and to handle resistance to change. Contextual competences 7. The student has consummate knowledge of and profound insight into the main strategic drivers of an organization, understands how a portfolio of programs and projects contributes to the strategic goals and is capable of advising an organization on identifying and developing appropriate programs and projects. 8. The student has consummate knowledge of and profound insight into the economical, environmental and social considerations that can influence an organization s strategy and activities, is aware of possible ethical issues and is capable of advising an organization on the reflection of these considerations in its (portfolio of) programs and projects. 9. The student can understand, review and contribute to the justification of a project in the context of an organization s strategic objectives and goals and economical, environmental and social considerations. 10. The student can (also in communication with stakeholder parties and the general public) assess, evaluate and reflect upon the relevance, risks, effectiveness and efficiency of a project, before the start of, during the execution of and after completion of the project and can formulate conclusions with respect to short and long term adaptations and improvements, also with regard to (the further development of) his own competences. Scientific competences 11. The student is capable of planning and conducting scientifically based research. 12. The student is capable to develop authentic research based contributions to the body of knowledge on project management. See art. 12 OER-HU. 9/69 Hogeschool Utrecht, september 2013

10 Studyguide Master s programmeprojectmanagement Graduate skills Please, see par See art. 12 OER-HU Field of work and employment fuctions Students will be trained to become strategic project managers. The relevancy and urgency of project management is increasing in most, if not every, industry of our society. Within the master there is no specific focus on a working field. To create a meaningful and rich learning context, we expect that students can reflect on and give input from their work field. See art. 12 OER-HU 2.2 Profile of study profile General See section Study programme objective In the foundation of the master Project Management lays the educational concept of competency based learning. Managers, lecturers and students work on their development through the following basic principles: A. The learning process of the student is the focus. The students are being coached in their development and learning process. The master provides learning tools to facilitate these processes. B. The student is responsible for his own learning process. The level of independent learning will increase during the programme: the student becomes the manager of his own development and study process. C. The learning organisation Because of the constant changes and increasing complexity of professions, study programmes have been developing too. An innovative attitude is expected from students. D. Realistic tasks. The programme offers realistic tasks. Assignments have a clear connection with the work field. See art. 12 OER-HU The HBO ( Higher Vocational Education ) Master s level of the study programme The task of the HU is to educate you, as a student, for a position of employment at HBO (Higher Vocational Education) Master s level. That is why, as a graduate, you need to possess a large number of competencies based on the profession profile, to the required standard. In order to determine the level of professional expertise, the following four interrelated criteria are applied: Technical Behavioural Contextuel Scientific competences See art. 12 OER-HU. 10/69 Hogeschool Utrecht, september 2013

11 Studyguide Master s programmeprojectmanagement Teaching: principles All the study programmes at the HU are constructed according to a competency-oriented teaching model. A competency is the combination of knowledge, skills, and attitudes that are needed in order to perform a task in a particular professional context. As far as the teaching we provide is concerned, this means the following: Teaching is aimed at acquiring professional competencies: gaining knowledge, skills and attitudinal aspects in a cohesive manner with which professional tasks can be performed in or outside the Netherlands, in an international context; For you, as a student, learning is an activity with a clear goal, so the teaching stimulates active and independent study; Your lecturers support and coach you in your learning process, and are experts on the substantive aspects of a particular competency field; The learning takes place as much as possible in realistic learning environments, in which learning tasks resemble professional tasks. Modern media are used; The teaching is based on the concurrency principle (i.e., education and concurrent employment). Learning moments in the programme and in the practical professional field benefit each other; Learning is a social and interactive process that you never undertake on your own. For that reason, you spend a lot of time on your programme working with others students, lecturers and professionals from the field. In order to determine to what level you have mastered the competencies, you take exams periodically. The exams are marked, and this gives you an idea of how far in the learning process you have come. The programme highly values scientific research. Training in research skills is an important part in the curriculum. The curriculum is given as a blended model of: Classroom teaching (lectures, instruction, work and responsive classes). These classes give students the opportunity to gain knowledge from hearing the lectures, but also to exchange knowledge between students. This is an important tool because the expertise and experience of teachers and students is often ahead of the consolidated insights from literature. The lecture is one of the most suitable methods for timely and in context knowledge. Assignments (individually and in groups); this includes: - Assignments to be done in school. - Assignments to be done within the organisation the student is currently working or within another organisation. Individual coaching and reflection. The course supplies coaching and guidance of students doing the Project management skills course. For this course behavioural competences are the most important and these are the ones that require guidance and reflection. The professors are available to answer questions about the assignment. Working in an electronic environment. The course will supply a MS SharePoint site in which information about the course, schedules, material for the course, literature, web links, discussion boards, glossaries, etc. can be shared. Consultation, working together and feedback is possible without the need of face-to-face appointments. Often, the education will be offered as an 'integrated approach', through means of working on projects in relation to the working environment of the student. This way students will be able to learn in a more efficient way. As a result, the working environment of the student will see a direct beneficial effect of the course. This mean that the working environment of the student must meet certain requirements; the intake procedure will check this. 2.3 Organization of the study programme Programme tracks 11/69 Hogeschool Utrecht, september 2013

12 Studyguide Master s programmeprojectmanagement You can take your study programme on a part-time basis. Part-time programme Part-time means studying for a limited number of days every week and/or in the evenings. The part-time programmes focus heavily on what you are learning in your professional field in parallel to your studies. To be eligible to this programme the student must hold a bachelor degree and at least two years of relevant working experience. Also the current job has to provide a dynamic work area, where assignments can be conducted. See art. 14, 15, 17 and 20 OER-HU Abridged and accelerated study programme routes Abridged versions are possible for those who have obtained exemptions for parts of the curriculum. For more information about exemptions, see Section 4.2. Accelerated means that you take the programme at a quicker pace (planned). Students who successfully finished the post-hbo Project Management of the HU, may qualify for exemptions within the Master Project Management. The study post-hbo Project Management, a one year programme, consists of five courses: - Fundamentals of Project Management - Advanced Methods of Project Management - Leadership and Teamwork - Program and Portfolio Management - Project Management Skills The courses Advanced Methods of Project Management, Leadership and Teamwork and Program and Portfolio Management are the same courses as in the master of Project Management. As proof that you have completed the post-hbo programme you will receive a (CIPION) certificate. The Master Project Management has no fast-track option Certificates As proof that you have completed the Master s programme, the Board of Examiners issues you with a diploma, the Dutch legal term for which is getuigschrift. The diploma is signed by the chairman and a member of the Board of Examiners. A European-model International Diploma Supplement (IDS) is added to the Master s diploma and the AD. The process involves no costs. The IDS provides information on the nature and the substance of the study programme and lists the results obtained by the graduate. This makes it easier for outsiders, including those from abroad, to appreciate what the study programme and diploma entail. For each study programme, you receive just one. See section 5.1 for the procedure by which diplomas are issued. If you have successfully completed more than one exam but you have not attained a degree because you have not completed the entire examination programme, you can ask the Board of Examiners to issue a declaration listing the exams that you have passed. Like a diploma, the declaration is signed by the chairman and a member of the relevant Board of Examiners. 12/69 Hogeschool Utrecht, september 2013

13 Studyguide Master s programmeprojectmanagement Degrees and titles If you successfully complete a Master s degree programme at the HU, you will earn a title, as well as a degree. The degree is granted by the Board of Examiners on behalf of the Executive Board. A degree confers the right to bear a title Master in the case of a Master s programme. The subject or field in which the degree has been obtained is added to the degree title. The awarding of a Master s degree (Master of Project Management) confers the right to list it after your name, abbreviated to MPM See art. 34 OER-HU Structure of the study programme Legal duration of study, study load, and study credits The study load of the programme and its related courses is expressed in study credits (ECs) in accordance with the European Credit Transfer System (ECTS), which is designed to make it easier to compare study programmes internationally. One EC corresponds with 28 hours of study (including contact hours). The total duration of the programma is two years. Each academic year is divided into four blocks of nine weeks. The lectures are given on Tuesday afternoons and evenings. No lectures will be offered in week eight and nine of a block; these weeks are reserved to finish off projects, papers or examinations, etc.. In each block two specific courses (six contact hours in total) are been offered and a single lecture in Project Management Skills and Sustainable Project Management. These last two courses (combined 12 hours) have a linking-function to all other courses in the programme and will be offered the entire programme. The study burden is approximately 20 hours a week, including 7.5 contact hours. During the thesis period the study burden is considered higher. The Master Project Management has two specialized routes: Strategic Project Management Construction Project Management Figure structure study programme 13/69 Hogeschool Utrecht, september 2013

14 Studyguide Master s programmeprojectmanagement Grey: Common courses Blue: Specialization Strategic Project Management Yellow: Specialization Construction Project Management Programmes In each academic year, the programme department sets the curriculum of both the study programme as a whole and its components. This study programme is valid only in the year for which it is set. The preliminary year courses are shown below, and include the number of EC that they are worth, and the OSIRIS code. You can find a detailed overview and descriptions of the courses at the back of this Study Guide and in OSIRIS ( Competence domain Technical competences Behavioral competences Subcourses EC OSIRIS-code Advanced methods of Project Maganagement Structured Project Management Project Planning and structuring Risk and Opportunity Management Stakeholder Management & Project Governance Project Management Skills Management of Change 15 MMPM- TECHCOMP MMPM- BEHVCOMP-10 14/69 Hogeschool Utrecht, september 2013

15 Studyguide Master s programmeprojectmanagement Contextual competences Scientific competences Leadership & Teamwork Strategic Management Management Program & Portfolio Management Budgeting & Business case Management Sustainability in Project Management Research Methods and techniques Thesis 10 MMPM- CONTCOMP MMPM- SCIECOMP Internships and value of internships An internship is not part of the programme of this programme Graduating Studying at the HU involves concluding your programme with a graduation exam, which you can only pass if you have met the final achievement levels of the programme. The graduation exam consist of writing a dissertation and a public presentation and defence. Exemptions are never granted for this graduation exam or any part of it. In other words, anyone wishing to obtain a diploma must successfully complete the graduation exam. In culmination of your studies in the Master of Project Management you have to conduct some research on a topic that is related to your work environment, but which is also related to the research lines of lecturers and researchers that are involved in this programme. This research is referred to as the Thesis project, or Thesis for short. During the research period you will learn more about the practice and the topic of your interest. Besides acquiring knowledge you will develop skills as a researcher and make a contribution to the field of knowledge about this topic. Finally you have to defend this thesis. At which your work will be assessed to determine if these goals were achieved. The purpose of the thesis can be described from five perspectives: 1. Client Solving of a practice related problem 2. Student Further development of master competencies 3. Training Testing your master competencies 4. Professional field/practice Creation and dissemination of new knowledge 5. The institution Contribution to the knowledge area Out of these perspectives three main themes stand out. These will be briefly explained. Relevance for Practice In the thesis you will address a problem/question from the world of practice. It might very likely be an issue for which there is no obvious and/or standard solution. It is expected that the results of your investigation should be relevant and useful for practice. Results of such a study could be recommendations, a new model, a new method etc. Notwithstanding the relevance to practice; the study still needs to meet the criteria for scientific research of the highest quality. Competencies Even though you have had time to develop your masters competencies in all the separate modules of this programme, the thesis allows you to demonstrate, in a more complex environment, your 15/69 Hogeschool Utrecht, september 2013

16 Studyguide Master s programmeprojectmanagement level of competence in this knowledge area as a whole. The thesis, its presentation and its defence are also therefore assessed on these competencies. During the whole thesis project the competencies that are relevant for the conduct of research are developed further and are demonstrated in the thesis and the defence. These competencies include research methods as well as competencies in dealing with the relevant literature. In addition you also develop the ability to demonstrate a reflective, quality conscious and independent approach to research. Knowledge Development The practical problems that you have to address in your research not only requires you to apply existing knowledge and solutions in the world of practice, but also requires you to develop new knowledge. This can also include procedural knowledge that has not yet been applied in a certain way in a certain situation. It would then be useful to know if this implies an improvement in practice. This kind of knowledge development is often crucial for the organization, and will allow the organization to perform better. The knowledge you create must therefore be useful for the client or initiator of the project, but also for your fellow professionals. That means that it must be possible to generalize the knowledge. In terms of knowledge sharing this therefore means that there is the ambition that your results should be publishable in a specialist journal or academic journal. For more information about the exam and the diploma, and for unenrolling after graduation, see Section 5.1. Digital submission and publication of theses and research articles The HU is one of the Institutes of Higher Education that is actively involved in the HBO Knowledge Base, in which publications such as theses and research articles produced in these institutes are made available in digital form to any interested party anywhere in the world. Conversely, they can also be of use for those involved in teaching and research. If you obtain a mark of 7 (out of 10) or higher for your thesis, then you may have it digitally published on the HBO Knowledge Base free of charge. One important precondition for this is that the company where you worked on your internship agrees, and that your thesis does not contain any confidential information. For more information, go to Board of Examiners Establishment and appointments Every study programme at the HU has a Board of Examiners, organized at Institute or Faculty level. The Board of Examiners supervises the quality of testing and is the body that issues diplomas. The Boards of Examiners reach their decisions independently of the management of the study programme. The faculty has Boards of Examiner for the following programmes or groups of programmes: Institute for Business Administration Institute for Business Economics Institute for Marketing of Commerce FEM Masters ( a joined exam board for all master programmes of the FEM) Composition Every Exam Board is made up of at least three members, namely a Chairman, a Vice-Chairman and one or more members. The members of the Exam Board are appointed by the Faculty Board. The Exam Board can be contacted by via [email protected] 16/69 Hogeschool Utrecht, september 2013

17 Studyguide Master s programmeprojectmanagement The members of the Board of Examiners for our FEM master programmes are: - Mr. P. Breman Chairman - Mr. M. Geerdink vice- chairman representative Master Facility & Real Estate Management - Mr. H. Duits representative Master Accounting & Auditing - Ms. B. Pasian representative Master Project Management Powers and responsibilities The powers and responsibilities of the Board of Examiners are laid down in Chapter 4 of the HU Teaching and Examination Regulations for Master s programmes and in the HU Board of Examiners Faculty Regulations. Among the responsibilities of the Board of Examiners is to ensure that the rules relating to teaching and exams, as laid down in the HU Teaching and Examination Regulations for Master s programmes and study guides are correctly implemented. In addition, the Board safeguards the quality of the exams, gives advice with regard to policy formulation, appoints examiners, grants exemptions, and awards diplomas. In addition to the frame of reference in the previously mentioned regulations, the Board of Examiners may also lay down rules with regard to: Procedures during written exams (examination regulations); Invigilation during written exams (instructions to invigilators); Procedures during oral exams (examination protocol); Setting and assessing exams (examination guidelines); Imposing penalties for irregularities (fraud procedure), including declaring exam results invalid Petitions The lecturers/examiners and the Board of Examiners implement the rules contained in the HU Teaching and Examination Regulations for Master s programmes and in the Study Guide. If you believe that a deviation from the rules should be applied in your case an extra opportunity to sit an exam, for example, or a different exam schedule then you may submit a petition to the Board of Examiners, but be sure to do so in time. For example, if you would like to sit an exam during a forthcoming exam period, you should remember that the Board of Examiners will require a period of three weeks in which to deal with your request. All petitions must be accompanied by the following information: a. Your name, address, and student registration number; b. Date; c. Your request, and the reason for it; d. The study programme and type (full-time, part-time, dual) for which you are enrolled and - if applicable - the course code of the course to which the petition relates; e. Any documentary evidence. Do not forget to sign your petition. Please note! Additional rules apply to requests for exemptions see Section 4.2. There is a difference between a request and an objection or appeal. You should submit a request if you wish to obtain a decision from the Board of Examiners. If you do not agree with a decision of the Board of Examiners, you may lodge an objection (and appeal). The latter works as follows: 17/69 Hogeschool Utrecht, september 2013

18 Studyguide Master s programmeprojectmanagement You submit an objection no more than two weeks (the time limit for objections) after you have received the decision of the Board of Examiners, directly to the Board of Examiners or via the legal protection office of the faculty; The general principle is that the Board of Examiners must reach a decision within two weeks of receiving the objection; If you do not agree with the decision on your objection, you have the option of appealing against it. You should do this through the HU Legal Protection for Students office. Appeals are dealt with by the Board of Appeals concerning Examinations. The period during which an appeal may be lodged is six weeks after you receive the decision on your objection from the Board of Examiners. For more information on submitting an objection or appeal, see Chapter 7 or go to Facilities Supervision In our master s PM coaching and guiding is done by: - The possibility to hand in concept papers and proposals - Specific guidance during dissertation. - The possibility to ask for extra guidance at the course director. The course director of the Master s in PM is also your first contact person to discuss your study progress. See art. 16 OER-HU IT facilities General The HU provides a number of standard IT facilities, which you can access using your HU user name and password. You will receive these by , shortly before you are due to start your studies, after which you will be able to log on to: Your own address ( The computers at the HU. You can also use the wireless network inside the HU buildings to log on to your own laptop (Eduroam, The online catalogue of the media centre ( The HU intranet ( Your own space for storing files (SharePoint, My Site); OSIRIS Student ( A number of public sites, such as Surfspot ( You can use this to buy hardware and software at reduced rates. More information about the IT facilities and current developments can be found on the IT website ( Student mail Students at HU are given their own address. This is an important channel of communication for keeping you up to date with the latest information regarding your study programme; in fact, it is the only communication channel that is used for this purpose. Your mailbox can be accessed via using your HU user name and password. It is your responsibility to check your HU s on a regular basis. 18/69 Hogeschool Utrecht, september 2013

19 Studyguide Master s programmeprojectmanagement You can also use your student mail to contact your fellow students and lecturers. Every address can be found in the address book, and there is also a diary, a to-do list, and a list of contact persons. In addition, you can have mail automatically sent to your private address, and of course it is possible to synchronize your mail, to-do list and contact persons with your mobile or Smartphone SharePoint At the HU, we work together digitally using SharePoint, but SharePoint is also used to provide information. In addition, more and more systems at HU use SharePoint to give users access to information. SharePoint works with Microsoft Office, which makes it easy to work jointly on documents, presentations or spreadsheets. Intranet The HU intranet contains information from every faculty, institute and HU service department. All information relating to education and the organization can be found here. Your study programme s intranet contains links to courses, notifications and diaries for the HU, the faculty and your study programme, which lecturers are off sick and of course the latest news. Portfolio In order to provide optimum support for your study career, many study programmes make use of a portfolio. This portfolio is also digitally supported by SharePoint. Courses Many of the courses that are supported digitally have their own space on SharePoint. The use of these sites can vary from the exchange of information such as PowerPoint presentations by lecturers to working in collaboration with your fellow students on projects or assignments. MySite MySite is a personal page on SharePoint. You can use it to keep files that you can open and alter both at home and at the HU. You can also create workspaces where you can work either by yourself or with other students on projects, papers, or assignments. In addition, you can create a blog with which to share your knowledge with others OSIRIS Student OSIRIS stands for Onderwijs en Studenten Informatie, Registratie en Inschrijf Systeem (teaching and student information, records and enrolment system). The HU uses this system to record students progress it contains your details, exam results, and information on which exams you have enrolled for. Every student can access OSIRIS via Once you have logged on, you can use the following basic functionalities: View your exam results Using the Resultaten (results) tab, you can see the marks you have gained for your last 15 exams (including interim exams), and there is a statistical overview of the average marks achieved for each exam. If you would like to view all your results in the current academic year, click on the Voortgang (progress) tab. Under Dossier (file), you will find an overview of all your results from throughout your time at the HU. You should check the results as soon as they are online, and report any errors within four weeks of their being uploaded to OSIRIS to the examiner whose name is listed alongside the result in question, or to the Board of Examiners. Study progress If you would like to know which subjects you still need to do before being able to graduate, go to the Voortgang (progress) tab. Under the Studievoortgang (study progress) heading, select your study programme and indicate that you would like to view your nog te volgen onderwijs (lessons still to be completed). OSIRIS will then compare your results with the curriculum, and will highlight which parts of the programme you have completed, and which you still need to do. 19/69 Hogeschool Utrecht, september 2013

20 Studyguide Master s programmeprojectmanagement Applying for exemptions You can fill in an application form for exemptions under Studievoortgang vrijstelling aanvragen (study progress applying for an exemption). Your curriculum will then be displayed; this serves as the basis for your exemption application, to be completed on the relevant form which you can then print off. More information about granting exemptions can be found in Section 4.2. Exam and course information Information about exams/tests, courses, and optional courses, and on how to enrol, can be found in OSIRIS. Enrolling for courses and exams Using the Inschrijven (enrolment) tab, you can select with the help of a simple wizard whether you wish to enrol for a course or an exam. This means, for example, that you can choose from the courses from the compulsory part of your curriculum, or look for a course from the complete range on offer at the HU. Information about the enrolment period can be found in Section of this Study Guide, and more details about enrolment are given in Section 3.2. Enrolment overview If you would like to know for which courses and exams you have enrolled, go to the Inschrijven (enrolment) tab, and look under the Overzicht inschrijvingen (enrolment overview) heading. The overview only displays the courses and exams that are being given at present or in the future. Confirmation of enrolment It sometimes happens that you think you have enrolled correctly for a course or exam, but there is no record of this in the relevant administration. To prevent this situation from arising, you receive a confirmation in your HU account each time you enrol. You should therefore always check that you have received this notice, and be careful not to delete it. Unenrolling from courses and exams If you have enrolled for a course or exam and now wish to unenrol from it, click on the Uitschrijven (unenrol) tab. Check the components (courses or exams) from which you wish to unenrol, and select unenrol. Unenrolment from a course or exam is only possible during a set period. You will receive a confirmation of your unenrolment. Be careful not to delete it. Amending your personal details Use the Personalia (personal details) tab to enter your change of address and to upload a passportsized photograph. This will be used for your student identity card, a new version of which will be sent to you every year. If any of the information in the personal details section is incorrect, you should contact the Enrolments Office. Changes of address can also be entered via Studielink. notification of results If you click on the Aanvullende informatie (additional information) link, you can sign up to s every time you receive a result. If ' resultaten' ( results) is set to 'Aangemeld' (signed up), you will receive an whenever a result is entered into OSIRIS. If you have it set to 'Afgemeld' (not signed up), you will not Password Your HU password expires after a period of time, and you will receive an automatic request to enter a new password. This can be done from any workplace at the HU. You can also change your password from home via The new password must consist of eight characters and contain both letters and numerals. You can also use this website to reset your password in case you have forgotten your old one; a one-off text message containing the new password will be sent to you. Please note: different passwords are needed for some elements of your study programme. 20/69 Hogeschool Utrecht, september 2013

21 Studyguide Master s programmeprojectmanagement If you have any questions or need assistance in relation to your password, go to the Student Desk (see Section 2.5.3) or the website Information security and privacy The HU attaches a great deal of value to information security. We have applied measures to our entire infrastructure to ensure the maximum possible protection from misuse of the data at HU. In addition, there are rules with regard to the use of the computers and the HU network these are contained in the IT code of conduct (see You are expected to know and adhere to these rules. As a user, you can also take steps to improve security: do not leave any computer you have logged into unattended; do not tell anyone else your password; remove immediately letters and lists containing confidential information from the printer; mail any questions or comments regarding the topic of confidentiality to [email protected]. The HU also has privacy regulations based on the Dutch Data Protection Act, which deals with the protection of personal information. The regulations describe, among other things, what information is confidential and what rules apply with regard to how it is used. The website has more information on this Recording your study progress Your study results are recorded in the HU digital study progress system, OSIRIS. See Section. Study progress is expressed in study credits in accordance with the European Credit Transfer System (ECTS). For each course that you conclude with a pass, you will be awarded the EC available for that course. No EC are awarded for interim exams. See also Section Student desk You can use the Student Desk for all kind of questions, like: Questions about the organisation Making appointments with student counsellors; Complaints via Tips & Dips You can call the Student Sesk on or [email protected] You can also consult information at the Student Desk s informationsite on the Intranet. Ther you can also consult answers to frequently asked questions (FAQ s). Student desk opening hours: During teaching and organisation days: Monday to Friday from 9.00 to 16.00; During vacations: daily from to and with the exception of days of obligation (see ), during the summer vacation: daily from to and from to 15.00; During test days: daily from 30 minutes before the start of the first exam until 30 minutes after the start of the last exam. For specific questions regarding the master s programme in F&REM you have to contact the Master office of the Centre for Business and Management Study association The aim of study associations is to help you enjoy your time as a student as much as possible. Study associations not only organize fun and social activities, but they also help you become involved with your programme, the HU, and your future professional field. The study associations at HU are united in the 21/69 Hogeschool Utrecht, september 2013

22 Studyguide Master s programmeprojectmanagement OSHU umbrella organization, which represents the interests of the various associations across the HU. For more information, go to the OSHU website: Programme committees Each study programme also has a programme committee. In some cases, several study programmes are represented by the same programme committee, in which case it is known as a Joint Programme Committee. The committees are advisory bodies to the institution management, advising on such matters as the content of lessons, study progress advice that is given and the practical components of study programmes. The programme committees include students among their number. If you have a good idea for improving your study programme, be sure to let the programme committee know! If you would like to become a member of your programme committee yourself, you can stand as a candidate at the next elections. You can get more information from the coordinator for administrative participation by students, who can be reached at [email protected]. The coordinator also provides support for the programme committees. 2.6 Contact details The programme manager of the Master Project Management is ms. Thuy-Vy Nguyen, Msc. Her contact details are: T: E: [email protected] The master office, part of the Centre for Business & Management, is responsible for the complete organization of this master programme. The master office can be reached at [email protected] and by phone at The (general) contact details for the Centre for Business and Management are: [email protected] and /69 Hogeschool Utrecht, september 2013

23 Studyguide Master s programmeprojectmanagement Courses 3.1 Course participation Your study programme curriculum is composed of teaching units, or courses. A course is a cohesive whole of the knowledge, insight, and skills to be acquired by the students, with a study load expressed in EC. Each course is concluded with an exam. Every course is listed at the back of this Study Guide, and they are all published in OSIRIS ( before the start of the academic year, as well as in the course descriptions in Section Enrolling for courses You can only take a course if you have enrolled in OSIRIS ( on time. If you are not correctly enrolled, you will not be able to take the course. It is possible to enrol (and unenrol) up tot wo weeks before the start of the period in which the course lessons take place. If you have enrolled for a course, you will be automatically enrolled for the first regular exam following the course. Should you not wish to take this exam, you can unenrol yourself from it up to one week after the latest enrolment date for the exam. See Section The master office is responsible for enrolling you for the courses and exams in OSIRIS on time. 3.3 Obligation to attend It is very important for the sake of your study progress that you attend every lesson. You not only learn from your lecturer, but also through interacting with your fellow students. Year in, year out, it has been shown that students who attend every lesson perform better in their studies and complete their programme more quickly. For some courses, attendance is compulsory: this is stated in the course descriptions. See Section Entry requirements Every course is subject to certain entry requirements - see the course descriptions in Chapter 10. If you do not meet these requirements, you may not take the course unless the Board of Examiners has given you permission to do so. For more information about the procedure for applying for such permission, see Section 4.2. In masters Project Management there are no specific entry requirements for the courses in the programme, except for the public defense of the thesis. The student must have passed all other courses of the programme before he will be allowed defend his thesis 3.5 Course descriptions The descriptions of the courses in your study programme, which contain all relevant information, are listed at the back of this Study Guide. See art. 14 en 15 OER-HU.. 23/69 Hogeschool Utrecht, september 2013

24 Studyguide Master s programmeprojectmanagement Exams 4.1 Introduction Exams Each course concludes with an exam, designed to test your knowledge, insight, and skills. An exam may take the form of a test of the professional attitude of a student. The primary purpose of an exam, including group-based exams, is to compare what individual students have learned with the set objectives of the course. The Board of Examiners appoints the examiners who will set and mark the exams, and enter the results into OSIRIS. An exam can be split into up to two interim exams per unit worth 5 EC. In other words, a course worth 5 EC may have a maximum of two interim exams and one worth 15 EC may have up to six. An exam pass is defined as one for which a mark of 5.5 (out of 10) or more has been awarded marks are rounded up to whole numbers (see Section 4.4.1). If interim exams have been held, the exam as a whole is deemed to have been passed only when every interim exam has been taken, and when their collective results are sufficient for a pass. The course descriptions detail the weightings given to each interim exam, including any interim exams for which a minimum mark must be obtained. Exams Every Master s study programme has an Final exam. To pass this exams, you must fulfil the preset norms. This means that all the exams for the relevant stage of study must have been passed, and all the required ECs obtained. As soon as you have completed the programme, the Board of Examiners will assess your results at their next meeting. If you have passed and have complied with all the other obligations in relation to the study programme, then the Board of Examiners will award you a diploma. Procedural rules apply here: see Section Exemptions The Board of Examiners can grant you an exemption from exams and interim exams. This means you do not have to take the course in question and that you will be awarded the study credits that go with it. By law, an exemption may only be granted if you are enrolled at the HU. The HU has decided only to grant exemptions on the basis of exams that the student has already passed, as follows: - previous education, on the basis of which you were admitted to the study programme; - exams that you passed that formed part of an accredited study programme; - exams during a study programme, the quality safeguards of which are comparable to those of the accreditation system (see below). This is especially important in the case of foreign study programmes. In the Netherlands, accredited means the study programme in question has been subjected to an independent external audit by the Accreditation Organisation of the Netherlands and Flanders (NVAO). In practice, every HBO and WO study programme for which you can enrol via Studielink meets this criterion. If other study programmes are involved, primarily those from other countries, the Board of Examiners will investigate whether the quality of the programmes is safeguarded in a similar manner. The HU therefore does not grant exemptions for work experience. However, if the study programme offers this possibility, you can cash in the work experience you have gained by having it tested in an exam. It is also possible to have professional products you have made while working considered for your study programme, which may give you the opportunity to accelerate your learning track. For more information about learning track-independent testing, see paragraph If you wish to be considered for one or more exemption, you must submit a request to the Board of Examiners stating your reasons. This request must be signed and contain the following details: a) your name, address and student number; b) a description of the grounds on which the exemption is being requested; 24/69 Hogeschool Utrecht, september 2013

25 Studyguide Master s programmeprojectmanagement c) if possible, supporting documentation demonstrating the content of the course(s) taken (e.g. a course description or course guide showing the knowledge, skills and competencies tested); d) if possible, which course(s) the exemption is being requested for; e) an authenticated copy of the diploma with a list of marks or an authenticated certificate of exams passed previously. Exemptions are valid for six years and are granted by the Board of Examiners on the basis of the procedure listed in Article 31 of the HU Teaching and Examination Regulations for Master s programmes In exceptional cases, the Board of Examiners may deviate from the six-year period. You must submit any request to this effect to the Board of Examiners. See Section 4.2. for general information about the procedure for requesting exemptions. Discuss first with your course director whether it makes sense to apply for an exemption. Requests must always be accompanied by written documentary evidence (diploma, list of marks, declaration, etc.). Within the HU, exemptions are only now granted for previous education. (For requirements, see paragraph 4.2). Exemptions are therefore shown in OSIRIS as VRY-O (on the basis of previous education). In previous years, when it was still possible to grant exemptions on other grounds, other codes were also used: VRY-A (on the basis of an assessment of a certified RPL agency), VRY-E (on the basis of knowledge and skills acquired elsewhere without an RPL assessment), or VRY (unspecified). De vrijstelling blijft buiten beschouwing bij een eventuele berekening van een gemiddelde. See art. 31 OER-HU 4.3 Organization of exams Duration and form of exams The purpose of exams is to test and assess the work you have done in your studies. This can take different forms, the most common of which are: exams with closed questions; exams with open-ended questions; exams with multiple-choice questions; papers or other forms of written assignments; portfolios; reflective reports; creating and/or giving a presentation or carrying out a task; an oral exam. The course descriptions (chapter 10) indicate whether or not an exam can be taken without your having taken the course. This is important if you believe you already possess the relevant competencies as a result of work, other experience or a non-recognized form of schooling. As mentioned above (4.2), the HU only grants exemptions on the basis of previous schooling, and not on the basis of other forms of experience. However, by taking an exam for which no attendance on the preceding course is necessary, you can convert your experience into something tangible and accelerate your progress in the study programme. The examiners set the assignments, questions and assessment criteria and ensure (together with others who are involved with the exam) that the required secrecy is observed until the candidates have been given the questions. 25/69 Hogeschool Utrecht, september 2013

26 Studyguide Master s programmeprojectmanagement The amount of time available for each exam is given in OSIRIS and on the question paper, and is also announced by the invigilator. In exceptional circumstances, exams may be extended or curtailed. See art. 23 OER-HU Exam timetable Most exams are given during the exam period at the end of the first and second term. The master office will inform you of your exam timetable (possibly as part of the semester timetable). The timetable will be published no later than four weeks before the start of the exam period via the notice boards and OSIRIS ( You can use your yearly timetable to see in which term certain courses are concluded. Exam retakes are timetabled for the last two weeks in August, just before the start of the next academic year (which starts on 1 September). The exam timetables give exact information on which day, at what time, and in which room the exams (or retakes) are being held. See art. 23 OER-HU Enrolling for and taking exams Enrolling for exams You may only take an exam if you have enrolled for it in OSIRIS ( in time. If you are not enrolled correctly, you may not take the exam. If you have enrolled for a course, you will be automatically enrolled for the first regular exam that follows it. If you do not wish to take the exam, you must unenrol from it no more than one week after the latest enrolment date. If you are enrolled for an exam but do not actually take it, your result will be recorded as NA ( not present ) in ORISIS. This is treated as an exam result, which means you will only have one more opportunity to sit the exam. Enrolling for exams that do not take place immediately after the course (that is, the retakes) is your responsibility. Number of exams / Retakes / Replacement assignment The number of times that an exam is held in one year is expressed in exam sittings. The number of times that a student may take the same exam is expressed in exam attempts. During the academic year, there are multiple dates for each course on which you may sit the exam. To find out when these dates are, see OSIRIS. And even for some courses there is only one exam sitting, because the nature of the course is such that a retake is not reasonably possible in the same academic year. For each course only one resit is allowed during the same academic year. And a resit is only possible when you did not pass the exam and were granted with a mark lower than 5.5 Taking a resit annuls all previous results obtained for the exam in question. If you have run out of attempts at passing a particular exam, and have not yet passed it, you may request the Board of Examiners to grant you an extra attempt in the following circumstances. Events beyond your control If you are unable to take an exam because of events beyond your control, you should ask the Board of Examiners for an extra attempt at taking the exam. Events beyond your control refers to one or more of the following: Illness; Physical or other functional disorder; 26/69 Hogeschool Utrecht, september 2013

27 Studyguide Master s programmeprojectmanagement Pregnancy; Exceptional family circumstances; Other situations, to be assessed by the Board of Examiners. The programme may also grant an extra exam attempt if it forms part of a policy aimed at students who have fallen behind with their studies (or who are likely to do so). Students more than three months behind schedule with their studies Students who: a. have taken the exam at least once, and b. who look likely to fall behind with their studies by at least three months; may submit a request to the Board of Examiners for an extra exam attempt. Exam sitting in the event that a course is altered or replaced The name, form, or substance of courses and exams may change or be replaced from one year to the next. In the academic year after any such change or replacement, two exam sittings will take place based on the old course. As well as an extra exam attempt, you may also ask the Board of Examiners for a replacement assignment. This means that you take the exam in a form other than the regular version. The Board of Examiners may grant such a request if; a. you have the right to an exam attempt, and b. you have already taken the regular exam at least twice, and c. a lecturer of the subject has given a positive recommendation regarding your request, and d. you are likely to fall behind schedule in your studies by at least three months. The Board of Examiners will also give permission for a replacement assignment if the student is unable to take part in a compulsory introduction, excursion or work week as a result of events beyond his or her control or personal (including financial) circumstances. See art. 23, 24 en 25 OER-HU Facilities for those with functional limitations A functional limitation is defined as all physical, sensory and psychological conditions of a chronic that is, of a long-term - nature. Some limitations are easily observable, such as sight impairment or a stutter. However, other conditions are not especially noticeable, if at all. Examples that come to mind are dyslexia, chronic fatigue, ADHD, RSI, rheumatoid arthritis, psychological conditions such as depression, forms of autism, such as PDD-NOS and Asperger s Syndrome. See Section 8.8 for general information on studying with a functional limitation, and Section 2.4 for general information on the procedure for submitting a request to the Board of Examiners. General If you have a functional limitation or chronic illness, you can ask the Board of Examiners to modify facilities in order to allow you to take an exam in an amended form. If you fall into this category, you should contact the student counsellor as soon as possible (see Section 8.8). He/she will be able to advise you on the options available and to assist you with submitting your request. You must submit any request for modified facilities to the Board of Examiners in writing and in good time, together with a statement from a specialist. In good time means that the programme department has sufficient opportunity to deal with your request and to make the necessary logistical arrangements before the start of the exams to which it relates. Amenities and facilities 27/69 Hogeschool Utrecht, september 2013

28 Studyguide Master s programmeprojectmanagement The HU provides the following amenities: - modified exam material (such as a larger typeface, different coloured paper because of dyslexia or visual impairment); - the use of a laptop during an exam; - extension of the duration of an exam; - physical amenities in the buildings (in relation to the accessibility, for example). It also provides the following facilities: - digital programs like Kurzweil, intended primarily for students with dyslexia; - a place to rest; - student psychologists. General validity of amenities Any particular amenity granted by the Board of Examiners on account of a functional limitation or chronic illness will be valid for a limited time set by the Board. During the set period, you will be entitled to use the same amenity for taking another exam from a different study programme if: you have notified the Board of Examiners of the other programme at the time of your enrolment and before the exam; at the start of an exam, you can show the written decision stating that the amenity has been granted; the Board of Examiners of the other programme has not refused your request for an amenity (any refusal must be in writing, and include the reasons for the refusal, and should be communicated to you before the exam takes place). Zie art. 30 OER-HU Proof of identity required for written exams To take a written exam, you must prove your identity using a valid HU student identity card. In addition, you should be able to prove your identity at all times with a valid identity document (see Section 9.2.5) this is to prevent fraud. You may be asked to produce this during an exam, so make sure you always have it with you. If you do not have a valid student identity card, then you may only take exams if you have a valid exam pass and identity document with you. The following documents (which must still be valid) are recognized as identity documents: - passport, - European ID card, - Dutch or international driving licence - refugee document. If you do not have a student identity card because you have not yet received one, then you may apply for an exam pass in the week before the exam period (no charge is made for this). This is valid only for the exam period stated on the card. If you do not have a student identity card because you have lost it or because it has been stolen, then you may apply for an exam pass during the exam period. This is valid only on the day on which it is issued; the cost is 25 per pass, up to a maximum of 100 for each exam period. You are entitled to a reimbursement of the costs if you are able to prove that you lost your student identity card as a result of events beyond your control. In case of theft, that would mean presenting an official report from the police, for example. Exam passes will only be issued if you: Are properly enrolled as a student at the HU; Show a valid identity document when making your application and on collection; 28/69 Hogeschool Utrecht, september 2013

29 Studyguide Master s programmeprojectmanagement Are enrolled for the exam in question. See art. 26 OER-HU Procedures during exams In case of specific procedures, the students will be notified in advance by the master office. See art. 23 OER-HU. 4.4 Assessment Assigning the marks; viewing the exam Assessments of exams The marks given for exams (including interim exams) are expressed as follows: As a figure on a scale of 1 to 10, whole numbers only; or As a figure on a scale of 1.0 to 10.0, and to one decimal place; or In words: VRY-O 2 (exemption); Pass (VD), Fail (NVD). If you are enrolled for an exam but do not actually take it, your result will be recorded as NA (not present) in ORISIS. This is treated as an exam result, which means you will only have one more opportunity to sit the exam, so if you do not wish to take an exam, make sure you unenrol from it in good time. The Board of Examiners may declare an exam invalid for all participating students if irregularities have taken place and the Board of Examiners cannot establish with certainty which students have and which have not been guilty of irregularities. Since in that case the Board of Examiners cannot guarantee the quality of the results achieved, it may decide to declare the exam results of all participating students invalid. No rights may be derived from any results communicated verbally. A student is considered to have passed an exam (or interim exam) if they achieve a mark of 5.5 or a pass or better, or if they have been given a VRY-O. The mark in figures must be at least 5.5 before any rounding off. This means that if the mark is below 5.50, it will be rounded down to 5.4 (and subsequently to 5, if the marks are to be expressed in whole numbers only). In other words, a 5.49 will be rounded down to 5.4, and not up to 5.5, and the student will have failed the exam in question. If an exam consists of multiple interim exams, it may be that not only the weighted average mark should be sufficiently high, but also that the marks given for the individual exams should reach a certain minimum level. If there is such a minimum level, this is listed in the course descriptions in Chapter 10. If you complete an exam successfully, you will be awarded the study credits for the course in question. No study credits are awarded for passing interim exams. Zie art. 22, 23 en 25 OER-HU. Announcement of exam results As proof that a student has taken an exam, the results are announced by the relevant examiner or examiners in OSIRIS ( Exam results are always under reservation of arithmetical, typing and other errors. You can print off lists of results from OSIRIS, and you should check them. You should report any possible errors to the examiner or Board of Examiners no more than four weeks after the publication of the results in OSIRIS. Marks in OSIRIS can still be amended after they have been checked, or if the norms have been changed, or if it is clear that an error occurred when the marks were being entered. After the four-week period following the publication of the marks, they are deemed to be definitive. 2 Exemptions are shown as VRY-O (on the basis of previous education) and, until the last academic year, as VRY-A (on the basis of an assessment of a certified RPL agency), VRY-E (on the basis of knowledge and skills acquired elsewhere without an RPL assessment), or VRY (unspecified). 29/69 Hogeschool Utrecht, september 2013

30 Studyguide Master s programmeprojectmanagement They may only be altered subsequent to the four-week period with the approval of the Board of Examiners. See Article 28 paragraph 4 of the HU Teaching and Examination Regulations for Master s programmes. See art. 27 OER-HU. Exams results must be published within the following time frames 3 : no later than three weeks after an exam has been sat; in the case of an oral exam, on the day of the exam itself, by handing out a written certificate. The result must subsequently be published in OSIRIS within three weeks. Viewing exams As a student, you have the right to view the exams you have done and which have been marked, whether for its own sake or as part of a post-exam consultation. You can view your work up to three weeks after the publication of the exam result, but no later than the resit. In exceptional cases, the Board of Examiners may deviate from this period, provided that the interests of students are not disproportionately harmed. The time at which exams may be viewed is given in the annual timetable. Students are not obliged to take part in any post-exam consultation or discussion, but you are entitled to view your written work during such meetings. You will also be given an explanation of why your exams were marked as they were. The lecturer presents the correct answers to the questions. The discussion also serves as an opportunity to raise any questions resulting from the comparison between your written work and the model answers presented by the lecturers. See art. 23 en 28 OER-HU Irregularities / fraud Fraud during exams is prohibited, and the penalties are severe. If you commit fraud (or are guilty of any other irregularities; see Article 29 of the HU Teaching and Examination Regulations for Master s programmes), the Board of Examiners can take one or more of the following measures: Exclusion from taking one or more exams for a period not exceeding twelve months; Withholding of the diploma, declaration or certificate; Obligation to take a new examination on areas designated by the Board of Examiners, and in a form to be determined by the Board before the diploma, declaration or certificate is awarded. Institute a supplementary examination which is equivalent to the original exam. In serious cases, the Board of Examiners will advise the faculty management to terminate your enrolment at the HU permanently. You will then not be able to re-enrol for the same study programme at the HU. This advice will be given if: 1. You have been guilty of irregularities on a previous occasion for which you were unable to take exams for at least six months, or; 2. There are aggravating circumstances, for example if criminal behaviour was involved such as: o Threatening behaviour or violence; o Using forged documents (such as diplomas and lists of marks); 3. You have in your possession the exam (or part of it) or information on how the exam norms are to be applied, having obtained them through theft, misappropriation, handling stolen goods, or from a fellow student, for example. You will be given a hearing before the Board of Examiners takes a decision. The Board will inform you of its decision as soon as possible, but within two weeks. For details of the procedure in full, see Article 29 of the HU Teaching and Examination Regulations for Master s programmes ( If you unenrol upon receiving a penalty, then the penalty will be suspended and only reimposed when you re-enrol. 3 A week is a period of seven successive days. Public holidays listed in OSIRIS do not count for this purpose. 30/69 Hogeschool Utrecht, september 2013

31 Studyguide Master s programmeprojectmanagement The Board of Examiners is responsible for the quality of exams and may therefore be forced to take measures that also affect the interests of other students. This means that all exam results have to be declared null and void on occasions. In that case, an extra opportunity to sit the exam in question will be provided. It is also possible that the examiners or Board of Examiners have good reasons for suspecting that fraud has occurred, but that they do not have enough evidence and can therefore not impose a penalty. However, serious doubts remain in such cases about whether you have genuinely achieved your result through your own efforts. In that situation, the Board of Examiners may institute a supplementary examination which is equivalent to the original exam. If you fail that, that is regarded as confirmation that the doubts were well-placed, and the result is annulled and NG (not valid) is recorded in OSIRIS. If you pass the additional exam, then the original result from the first exam is upheld. See art. 29 OER-HU Keeping and returning exams Every exam is kept for at least six months after publication of the results, or until a decision has been reached in any appeals procedure relating to the result. For graduation products, the period is two years from the date of certification. Exams and graduation projects that are stored digitally are kept for seven years. You can get back your exams at your own request only after the storage period has lapsed. However, you may obtain photocopies of your work in the meantime (for which costs are payable). Every document relating to: exam results (passes); exemptions; the student s enrolment; the issuing of diplomas and declarations; is kept for a period of thirty years, in accordance with the HU Student Privacy Regulations. This is supervised by the institute or departmental director. See art. 23 OER-HU Validity of results The results of exams, interim exams, internships and practical exercises are valid for six years, as are exemptions. Once it has lapsed, you may request the Board of Examiners to extend the validity, or it may rule that you must take an additional or replacement exam. See art. 19 OER-HU. 31/69 Hogeschool Utrecht, september 2013

32 Studyguide Master s programmeprojectmanagement Certification 5.1 Procedure for awarding certificates The Board of Examiners will only award a certificate (or diploma) when the faculty management has declared that the procedural requirements have been met. Before such a declaration is made, a check is carried out to make sure you have complied with all your obligations with regard to the study programme. This means that you must have passed every exam and the marks are still valid, that you are properly enrolled as a student, and that you have met all your payment obligations. The Master s Diploma Facility and Real Estate Management and The International Diploma Supplement, which is issued free of charge with the Master s diploma, is in English. You can only receive one diploma for each study programme. If you already have a diploma for the programme in question, but you subsequently take extra courses or complete a second specialization, you will not receive a second diploma instead, you will be given a declaration stating what you have done. Anyone who is entitled to receive a diploma may ask the Board of Examiners to postpone the awarding of it. You should request this in writing, stating your reasons, no later than one week before the date of your last exam or completion of your final research project. Postponing your diploma date may have financial consequences. It is therefore recommended that you seek advice from the student counsellor on this matter. If you ask that you receive your diploma at a later time, there are two possible reasons for doing so: 1. You are still in the process of completing a second specialization. In this case, both specializations will be listed on your diploma, the date of which will be the date of your final exam of your second specialization. 2. You are still in the process of completing extra courses. In this case, your diploma will be awarded for the exams you have taken as part of your study programme, and will bear the date of the final exam from the programme. For the extra courses, you will receive an additional declaration. See art. 33 OER HU. Please note! When you have obtained your diploma, you will have to unenrol yourself from the study programme via Studielink. This is not automatic. See art. 33 OER-HU. 5.2 Cum laude or met genoegen (with merit) If you achieve good marks, you may be eligible for a cum laude or met genoegen (with merit) endorsement on your diploma. In order to get such an endorsement, you must meet each of the following requirements: Cum laude endorsement (see Article 44 paragraph 1 of the HU Teaching and Examination Regulations) For each of the courses (except any exemptions), you must have achieved a mark of at least 6.0 (this is the mark achieved before any rounding off of figures to the right of the decimal point); The weighted average of all the marks achieved (except any exemptions, and not including interim exams) must have been at least 8.0 (before any rounding off of the figures to the right of the decimal point); Results expressed with the words Pass, Fail or VRIJ do not count for the purposes of this assessment; the same is true for additional EC (such as those obtained during an excellent route). 32/69 Hogeschool Utrecht, september 2013

33 Studyguide Master s programmeprojectmanagement The final mark of the graduation assignment or final thesis must have been at least 8.0 (before any rounding off of the figures to the right of the decimal point); You have not been enrolled on the study program for longer than the nominal study duration, where the calculation of the nominal study duration is based on the nominal length of the standard offer; You have not obtained more than 90 EC in exemptions for the study programme in question; Met genoegen (with merit) endorsement (see Article 44 paragraph 2 of the HU Teaching and Examination Regulations) For each of the courses in the main stage (except any exemptions), you must have achieved a mark of at least 6.0 (this is the mark achieved before any rounding off of figures to the right of the decimal point); The weighted average of all the marks achieved in the main stage (except any exemptions, and not including any interim exams) must have been at least 7.0 (before any rounding off of the figures to the right of the decimal point); Results expressed with the words Pass, Fail or VRIJ do not count for the purposes of this assessment; the same is true for additional study credits (such as those obtained during an excellent route). The final mark of the graduation assignment or final thesis must have been at least 7.0 (before any rounding off of the figures to the right of the decimal point); You have not been enrolled on the study program for longer than the nominal study duration, where the calculation of the nominal study duration is based on the nominal length of the standard offer; You have not obtained more than 90 study credits in exemptions for the study programme in question; In the case of both endorsements, the relevant marks are those recorded in OSIRIS. If you have been enrolled for longer than the standard length of time as a result of acknowledged personal circumstances, the Board of Examiners may decide that you nonetheless should be considered for a cum laude or met genoegen endorsement, but you must have met all the other requirements. Scope The above only applies to you if you first began the study programme after 1 September /69 Hogeschool Utrecht, september 2013

34 Studyguide Master s programmeprojectmanagement Timetables 6.1 Annual timetable Every year, an overview is drawn up of the periods for the forthcoming academic year, showing the weeks during which lessons will be given, the weeks during which exams will take place, and the holiday dates. The annual timetables of the faculties are available at The annual timetable, which is divided into two semester timetables, can be found at the end of this chapter. Students will receive their schedule at the kick-off of the programme. 6.2 Vakanties en vrije dagen Holiday dates, In the academic year, the dates shown below will be compulsory holidays at the HU: Description Dates Christmas holiday 23 December 2013 to 3 January 2014 Compulsory free days, including public holidays Christmas Day and Boxing 25 and 26 December 2013 Day New Year s Day 1 January 2014 Good Friday 18 April 2014 Easter Day and Easter 20 and 21 April 2014 Monday King s Day 27 April 2014 Liberation Day 5 May 2014 Ascension Day 29 May 2014 Day after Ascension Day 30 May 2014 Whit Sunday and Whit 8 June and 9 June 2014 Monday 6.3 Days and times of lessons All lectures will take place during the first two terms and will be scheduled on Thursdays and Fridays: - Thursday: 09:30 18:00 hrs - Friday: 09:30 18:00 hrs 6.4 Opening hours for buildings The FEM is open from Monday to Thursday from hr and on Friday from hr. Once in a while the building is open until 22.00hrs on a Tuesday. There are other opening hours during the holiday and the exam period. If you want to know the current opening hours, check Netpresenter or your study programme s intranet. The master s in F&REM will also frequently use location Domstad ( for the lectures in academic year /69 Hogeschool Utrecht, september 2013

35 Studyguide Master s programmeprojectmanagement Timetable information and alterations Announcements about lessons and exams will be communicated via your study programme intranet and, wherever possible, via notice boards and your student mail. The same applies to corrections and additions to this Study Guide. The HU assumes that the postal address you have given to the student administration is correct and that you check your HU account on a regular basis. For each semester, a weekly timetable will be set, listing which courses are being given at which time and by which lecturer, in which classroom and for which group. The idea is that you note the information that is relevant to you. This timetable will be published no later than one week before the start of the new period. Lecturer absent In the event that a lecturer is absent or ill, the programme will make every effort to ensure that lessons can continue. If a lesson is cancelled, you will be notified via our master office and, wherever possible, via the notice boards and your student mail. When the lecturer returns, he or she will discuss with you how the course material that was due to be covered in the lessons that were cancelled, will be dealt with. Student absent If you are ill, you must inform the master office and the lecturer if attendance on your course is compulsory. In the event that you are ill for a long time (or if you expect to be), you should inform your programme manager as soon as possible and contact your student counsellor (see Section 8.2). 35/69 Hogeschool Utrecht, september 2013

36 Studyguide Master s programme Facility & Real Estate Management Complaints, objections and appeals 7.1 Introduction If you do not agree with a decision, if you believe that another person has misbehaved towards you, or if something else is not as it should be, you can do something about it. The first step is to contact the person causing the problem directly, and to try to resolve it jointly. The HU expects lecturers, study progress advisors and Boards of Examiners to be willing to listen to complaints and to do all they can to deal with them. But of course it is possible that you are unable to resolve situations in this way, or that you are not keen to speak to someone who has been harassing you. You then have the option of the formal route. The formal route at the HU exists on two levels, and is available to students and prospective students. The first level on which to pursue a matter is your faculty. This involves an objections or complaints procedure. You may submit your objection or complaint directly to the body concerned, but if you do not know where to go, or if you need advice, you can contact the faculty s Legal Protection desk. You can get in contact with them via the Student Desk s site and go by in person at the Student Desk. A standard form is available on which you can describe your objection or complaint. The Legal Protection desk will ensure that it is delivered to the appropriate part of the faculty. The form can be found on the website. The faculty desk may refer you to the student counsellor or, in the case of complaints about behaviour, to the confidential counsellor. They will be able to advise you about the procedures. Like the student mediators (see Section 8.2), they provide support for attempts at reaching solutions through discussions, thereby preventing the need for using official procedures. If the objections or complaints procedures at your faculty have not dealt with the matter to your satisfaction, you can submit an appeal (in the case of an objection) or a request for a review (in the case of a complaint) through the HU Legal Protection for Students Desk, who will ensure that they are dealt with by the appropriate body. The HU desk can also inform you about the procedures. You can also submit an appeal or complaint directly to the HU Legal Protection for Students Desk that is, without first going through the objections and complaints procedures in your faculty. However, the faculty procedures are specially designed to be quicker and less formal. If you do not agree with their outcome, you can always try the HU desk. You are therefore advised to always use the extra faculty option and submit your objections and complaints there. In the description that follows, it is assumed that this is what you would do. Take careful note of the time limits! If you submit an objection or complaint to the faculty, it should be within two weeks after the decision or event to which they relate. In the case of appeals and requests for a review, you should contact the HU Legal Protection for Students Desk within six weeks of the date on which the faculty reached its decision. The various procedures are explained below, and the procedure is illustrated in a diagram at the end of the chapter. 7.2 Objections Objections may be made against decisions taken on the basis of the Teaching and Examination Regulations. These are decisions that are directly related to teaching and exams, such as exam assessment, and amenities. It only concerns decisions that are aimed at you as an individual student. Decisions often state that you may submit an objection, but not always. For example, you may object if you believe that you have been given an incorrect mark for an exam you have taken, even though no mention is made of the option of objecting on the OSIRIS page where the marks are published. You should submit a written objection to the Board of Examiners within two weeks of the publication of the decision to which you object. A standard form is available for this purpose. If you hand in your objection to the desk, it will ensure that it is sent on to the Board of Examiners. The Board of Examiners may ask you to 36/69 Hogeschool Utrecht, September 2012

37 Studyguide Master s programme Facility & Real Estate Management give a verbal explanation of your objection, in which case you will be invited to attend a hearing. In principle, the Board of Examiners will reach a decision within two weeks of receiving your objection. You will be informed of the decision in writing. The decision will be based on a fresh assessment and must be substantiated. If your objection is upheld, the Board of Examiners will also make a new decision on the matter in question. If your objection is rejected, the original decision will stand. In the event of the latter, you may submit an appeal to the HU Legal Protection for Students Desk within six weeks of the announcement of the ruling on your objection. It is also possible to object to a decision taken by your departmental or faculty management in the case of a refusal to provide a particular amenity, for example, or if a disciplinary measure has been imposed. The same procedure applies in this case. The complete objections procedure is described in the Legal Protection for Students Regulations, and the procedure relating to the Board of Examiners is dealt with in Article 36 of the HU Teaching and Examination Regulations for Master s programmes ( 7.3 Appeals Lodging an appeal You can appeal against decisions and against decisions on objections that have been taken on the grounds of the Teaching and Examination Regulations, such as exam marks, and amenities. This is also the case with decisions on objections relating to other matters, including enrolment on and unenrolment from the study programme, financial matters, disciplinary measures, and so on. Within six weeks of the announcement of a decision, you may submit a written appeal to the HU Legal Protection for Students Desk. You can do this digitally, via [email protected], but you must also send it by post, and sign it. The HU desk will make sure that your appeal is dealt with by the appropriate body. This may be the Board of Appeal for Examinations (for most decisions taken by the Board of Examiners) or the Disputes Advice Committee (decisions taken by the programme or faculty management on the basis of the Higher Education and Research Act). These are independent bodies operating across the HU to which students (including prospective and external students) can appeal. In other words, they have no links to any particular faculty or study programme. Your appeal must be signed and contain at least the following: Your name, student registration number, your home address, and telephone number; The name of the faculty and department/study programme on which you are enrolled; The date; A clear description of the decision (with date) against which the appeal is directed, including the name of the person or body that took the decision; The ground or grounds on which your appeal is based; What you are demanding, described as accurately as possible. You must also enclose a copy of the disputed decision. Send your appeal to: HU-Loket Rechtbescherming Studenten, Postbus 573, 3500 AN Utrecht. If your appeal is to be dealt with by the Board of Appeal concerning Examinations, it will first decide whether it is well-founded or unfounded. If your appeal is deemed well-founded, this often means that the Board of Examiners that took the original decision will have to take a new one. The Board of Appeal concerning Examinations does not make that decision itself. If your appeal is declared unfounded, the original decision stands. 37/69 Hogeschool Utrecht, September 2012

38 Studyguide Master s programme Facility & Real Estate Management If your appeal is to be dealt with by the Disputes Advice Committee, it will investigate the matter at hand before issuing a recommendation to the Executive Board, which will take a decision on the basis of that recommendation. The Disputes Advice Committee also advises the Executive Board on whether your appeal is well-founded or unfounded. If the Executive Board accepts the recommendation, it will order the management to take a new decision in the event that the appeal is deemed well-founded. The HU Legal Protection for Students Regulations ( describe the procedures in greater detail. For more information, go to Information and advice can also be obtained from your student counsellor (see Section 8.2) or the secretarial offices of the HU Legal Protection for Students Desk, tel Further appeals If you do not agree with the verdict of the Board of Appeal concerning Examinations or the decision of the Executive Board, you may lodge an appeal externally, to the Higher Education Appeal Board in The Hague. Information about the procedure and time limits can be found on the following website: See H. 9 Reglement Rechtsbescherming Studenten. 7.4 Complaints Submitting a complaint There are some decisions and forms of behaviour by other students or employees against whom you cannot make an objection, but you can still submit a complaint. This should be done within two weeks, and here, too, you can use the standard form, which you can download from You can submit your complaint via the complaint form which can be found on the Student Desk s information site. or directly to the body concerned. The faculty desk will ensure that your complaint is dealt with by the appropriate body. The procedure is very similar to that for objections. The body that deals with your complaint may give you an opportunity to attend a hearing. If your complaint relates to a fellow student or an employee, they will always be given an opportunity to respond to your complaint. In principle, you can expect a decision about your complaint to be made within two weeks. If you do not agree with this decision, you can submit a request for a review of the decision, within six weeks, to the HU Legal Protection for Students Desk. If your complaint relates to conduct, a term of a year applies. You can also submit an oral complaint to the faculty desk, in which case the standard form will be filled in on the spot. The procedure does not apply to decisions of a general nature. See art.8 Reglement Rechtsbescherming Studenten Requesting a review of how a complaint has been dealt with If you are not satisfied with how the faculty has dealt with your complaint, you can submit a request that it be reviewed to the HU Legal Protection for Students Desk. This must be done within six weeks from the decision taken as a result of your complaint. You can submit your request for a review digitally, to [email protected], but you must also sign it and send it by post, to: HU-Loket Rechtbescherming Studenten, Postbus 573, 3500 AN Utrecht. The HU Legal Protection for Students Desk will ensure that your request is dealt with by the appropriate body. For most complaints, this is the Student Complaints Committee, unless your complaint concerns 38/69 Hogeschool Utrecht, September 2012

39 Studyguide Master s programme Facility & Real Estate Management undesirable behaviour, in which case it will be dealt with by the Undesirable Behaviour Complaints Committee. See Section 7.5, below. These are both independent complaints bodies that operate across the HU and have no links to any of the faculties. They make recommendations to the Executive Board, which then reaches a decision. The HU Legal Protection for Students Regulations and the Regulations on Undesirable Behaviour ( describe the procedures in greater detail. See H 10 Reglement Rechtsbescherming Studenten en H4 Reglement inzake Ongewenst Gedrag. 7.5 Undesirable behaviour It may be the case that your complaint relates to conduct that is so intimidating that it falls under the rules governing undesirable behaviour. This could be verbal or sexual harassment, for example, the consequences of which can be very serious. The faculty desk will always refer you to the option of contacting a confidential counsellor (see 8.4). If you submit a complaint, you may decide to have it dealt with by the faculty (the complaint will be investigated either by the programme director or by someone acting on his behalf) or to place it before the HU Undesirable Behaviour Complaints Committee. The complaint will then be forwarded to the HU Legal Protection for Students Desk. The time limit for submitting a complaint about undesirable behaviour is two years after the behaviour in question has occurred. See art.1.8 Begripsbepaling en art. 19 Termijnen Reglement Ongewenst Gedrag. 7.6 Complaints, objections and appeals diagram Issue? Step 1: Direct approach (informal) Stap 2: Faculty desk Objections procedure Complaints procedure Stap 3: HU desk Board of Appeal concerning Examinations Disputes Advice Committee Undesirable Behaviour Complaints Committee /FG-P Student Complaints Committee 39/69 Hogeschool Utrecht, September 2012

40 Studyguide Master s programme Facility & Real Estate Management Student affairs 8.1 Student support and guidance Introduction As a Master s graduate, you are supposed to be able to act independently, so you will be encouraged during the study programme to do so and to show initiative. Our type of teaching stimulates critical and independent learning through problem-driven and project-based lessons. This means that you are responsible for your own learning process and study progress. The study programmes at the HU provide the right preconditions and the right type of support. The programme provides support and guidance for students in the various facets of the studying and learning process. We make a distinction between four types of guidance: that which relates to the actual programme content, to study-related skills, to your study progress, and to personal problems, whether study-related or otherwise. The HU assumes that you will seek out these forms of support and guidance on your own initiative. Support and guidance in relation to your study progress As a student, you are entitled to the services of a study progress advisor, who will help you in the development of your competencies. Based on your competency development and your results, he or she will monitor your study progress and act accordingly. The tasks of the study progress advisor include: Monitoring and discussing your study results; Together with you, drawing up a study plan in the event that you have received an interim warning on the continuation of your studies; Advising you on the choices that are important in the context of your study programme; Referring you to a student counsellor if your questions and problems are not directly related to your studies (personal circumstances, student grants, objections and appeals). 8.2 Talent grant The Talent Grant is a provision for financial support for students, and consists of four different schemes. Graduation support scheme This grant enables HU students who have fallen behind in their studies as a result of exceptional circumstances during the period of receiving their regular student grant to complete their studies as soon as possible, or to continue with them. Administrative grant scheme Students who are members of the administration of an association may be eligible for an administrative grant. The scheme explains how HU students who perform recognized administrative activities, either during or within twelve months of the end of the period in which they are entitled to a regular grant, can receive assistance. Knowledge grants Financial support for non-eea students who have to pay institutional tuition fees instead of statutory tuition fees. Top-level sport scheme The HU has a number of arrangements in place that allow students who also compete in sports at a high level to combine their activities as effectively as possible. The arrangements are made available on the basis of the individual circumstances of the student. Each of the schemes is described in a separate chapter. The Talent Grant also includes provisions of a general nature, which apply to all these forms of support. The Talent Grant only covers full-time or dual 40/69 Hogeschool Utrecht, September 2012

41 Studyguide Master s programme Facility & Real Estate Management students at the HU who first received a regular student grant on or after 1 September 1996 for a study programme at the HU or any other higher education institution or university (performance-related grant students). See for information on the Talent Grant. It is important that you notify your student counsellor of any exceptional circumstances affecting you in order to increase your chances later of being eligible for Talent Grant support. See Section Student counsellor HU student counsellors give you information, advice and guidance. Every faculty and HU Amersfoort has one or more student counsellors. They are there to support you in dealing with questions or problems during your studies. Student counsellors can also refer you to other bodies or individuals, such as the HU psychologist or HU doctor. Everything you discuss remains confidential. The student counsellors are bound by the HU Student Counsellor Regulations and the Code of Conduct of the HU Student Counsellor Platform. Study progress and personal circumstances You may find yourself falling behind in your studies as a result of family or relationship problems, for example. Psychological problems, chronic or other illness or a functional limitation may also hinder your progress, or it could be that you need to interrupt your studies because of a long stay in hospital. Another possible obstacle is the fear of failure. The student counsellor can help you clear up the problem and look for solutions. He can also help you look for other forms of assistance. Rules and procedures The student counsellors are very well versed with the regulations in which the rights and obligations of students and those of the HU are described. The student counsellors can give you advice and support if you are involved with an objection or appeals procedure. They are the people to contact if you have doubts about your studies, your choice of profession or if you need advice on follow-up study programmes. Financial matters Financial problems can be a headache, especially when you are in a real emergency situation and find yourself without any money, as a result of events beyond your control, for example. In some cases, you can apply for financial assistance from the Talent Grant. Your student counsellor will be able to advise you on this. For more information, go to See also Article 40 of the Student Charter and the HU Student Counsellor Regulations ( Study Choice Centre If you have doubts about your study programme, or if you are stuck in a rut, you can go to the Study Choice Centre, a joint HU and Utrecht University initiative. Here, you can get advice and ask for support in relation to your choice of study. For more information, go to Confidential counsellor The confidential counsellor is available for anyone, students and employees alike, who is (or has been) the victim of undesirable behaviour. Examples of undesirable behaviour are physical violence, aggression, verbal and sexual harassment, discrimination, dishonesty, and racism. However, it also extends to inappropriate touching, jokes made in poor taste, harassment (also on social media) and intimidating s or text messages. Everyone determines for themselves the boundaries beyond which no-one else should go. In other words, people have different ideas of what constitutes undesirable behaviour: this could be due to differences in background and upbringing. 41/69 Hogeschool Utrecht, September 2012

42 Studyguide Master s programme Facility & Real Estate Management Undesirable behaviour can have a profound effect on people, sometimes to the extent that it makes them ill. Many people believe that the behaviour will end if it is ignored, but this is rarely the case. Anyone who is affected by undesirable behaviour, in whatever form, will require courage to talk about it. Experience has shown time and again that talking helps, and for that you can go to the confidential counsellor. Your anonymity will be guaranteed and your information will be treated as confidential. If you contact the confidential counsellor, he or she and you will together look at how the undesirable behaviour can be stopped as soon as possible. Whatever action is taken, you will be consulted first nothing is done without your consent. If you wish, the confidential counsellor can provide you with support for an extended period of time. Information is available at The Regulations on Undesirable Behaviour and other relevant information can be found on the public website of the HU confidential advisors: See Article 51 of the Student Charter and the Regulations on Undesirable Behaviour ( If you would like to report undesirable behaviour, you are free to approach any confidential advisor, including those in a faculty other than your own. Confidential counsellors for the Faculty Economics & Management are: Tilly Hoppe FEM [email protected] Marco Oteman FEM [email protected] Studentenarts If you come to Utrecht not just to study, but also to live, you must register with the Utrecht city council. Under the terms of your healthcare insurance, you are also obliged to register with a doctor in Utrecht. As a student, you can register with the Huisartsenpraktijk Campus Uithof via regardless of where you live in Utrecht. This general practice operates from two addresses in the city, at De Uithof in Casa Confetti (Leuvenplein 10-11) and at the Galgenwaard stadium (Herculesplein 379). If you miss exams or have to suspend your studies through illness, or if you have to apply for support from the Talent Grant, you may sometimes have to provide a doctor s note. Not every GP is prepared to issue a note on behalf of a third party. In addition, the Royal Dutch Medical Association has put out a guideline stating that the doctor treating a patient is not the right person to write such a note. Whenever you need a statement about your health, you should first ask your own GP. If he cannot or will not provide you with such a statement, then you can go to the students doctor. The only person who can refer you to the students doctor is the student counsellor (see Section 8.3). The HU students doctor is Huisartsenmaatschap Therapeuticum Utrecht, telephone (030) , Dekhuyzenstraat 60, 3572 WN in Utrecht. 8.6 Student Psychologist Office It may be that you encounter difficulties during your studies. This could be directly related to your studies, but it could also be of a more personal nature and have a negative impact on your study progress. If you are unable to resolve your situation yourself, you can contact the HU Student Psychologist Office. Over the course of several conversations with you, the psychologist will look for a solution to your problems. The maximum number of conversations is eight (of fifty minutes duration), but it is possible you will not need that amount. As well as individual consultations, the Student Psychologist Office organizes a fighting fear of failure course. 42/69 Hogeschool Utrecht, September 2012

43 Studyguide Master s programme Facility & Real Estate Management It may be that the help offered by the students psychologist does not meet your problems or expectations. In that case, the Student Psychologist Office will be able to assist you in finding other organizations that offer help. To get in contact with the Student Psychologist Office, you first need to be referred by a student counsellor, so you should contact him or her in order to get a referral. You will then be able to drop by or call by phone during the consultation hours. Everything is confidential. Apart from yourself and the Student Psychologist Office, nobody will know about the nature of your conversation. If you wish and the choice is entirely yours you may involve other people. For students, these services are free of charge. You can find more information at Mediation Are you having trouble working alongside a fellow student? Are you locked in a dispute with your lecturer? There is a good chance that a student mediator can help! Mediation is a way of resolving disputes. Together with the person you are in dispute with, you look for a solution, assisted by a neutral and independent mediator. The mediator gives you the opportunity to discuss every area of disagreement, helps re-establish lines of communication and improve the relationship between the relevant parties. Mediators do not put forward any solutions themselves, but help you find solutions that you are both satisfied with. If you would like to know more about student mediation, of if you would like to use the services of one, contact HU Mediation for advice or help on (088) or You can find more information at or Studying with a functional limitation What is a functional limitation? A functional limitation is defined as all physical, sensory and psychological conditions of a chronic that is, of a long-term - nature. Some limitations are easily observable, but other conditions are not especially noticeable, if at all. Examples that come to mind are dyslexia, chronic fatigue, ADHD, RSI, rheumatoid arthritis, psychological conditions such as depression, and forms of autism, such as PDD-NOS and Asperger s Syndrome. If you have a functional limitation or a chronic illness, we advise you to contact a student counsellor in your faculty at the start of the academic year, even if you do not think you will need any help. You can contact him or her by , telephone, or by calling in person. The site has details of the student counsellors in your faculty. Having a functional limitation or a chronic illness can cause you to fall behind in your studies or even drop out of studying altogether. Modifications and provisions It is a good idea to inform your study progress advisor and a student counsellor in your faculty of any limitations you have as soon as possible, so that any provisions that may be needed can be arranged in good time. In an intake conversation with a student counsellor in your faculty, you can discuss what functional limitation or chronic illness you have and what problems may occur during your studies. This is followed by an examination of what provisions or measures need to be taken, if any. The student counsellor will give an indication of which modifications are possible in order for you to be able to study successfully; if something is impossible, they will mention that too. If no measures are needed (yet), the student counsellor will discuss the next steps to be taken in the event that problems do occur. Naturally, everything you discuss with the student counsellor will be in complete confidence. More information about studying with a functional limitation or chronic illness can be found in Section 0 of this Study Guide, and at 43/69 Hogeschool Utrecht, September 2012

44 Studyguide Master s programme Facility & Real Estate Management Improving your language skills If you have problems with your Dutch language skills, ask your academic career counsellor or possibly your student counsellor for information about the available options for improving them. You can also use the digital language desk for the same purpose, at Library As an HU student, you can use your student identity card to gain free admission to all HU libraries. You are also entitled to free membership of the Utrecht University Library. As well as books and journals, the media centres have an extensive digital collection, and you can use the website to visit the media centres digitally. The site also gives you access to the HU catalogue in which you can search in all the media centre collections. In addition, you have access to reference works and internet sources that are relevant to education at the HU. In addition, each faculty has its own portal in which the sources for individual subjects are located together. See Article 41 of the Student Charter ( Student participation Students who are enthusiastic, involved, and keen to learn are essential to the HU. If you believe it is important for students views to be aired and thereby contribute to the quality of teaching, and you would like to gain some administrative experience during your time as a student, or if you are just curious, critical, and have some good ideas of your own, then get involved with the committees or councils where you can exercise some influence on your own education, how your faculty is run, or policies at HU level. For more information, go to or You can also contact the coach for administrative participation by students, on [email protected], who will inform, support and coach you in the student participation bodies at the HU, and who organizes relevant activities such as workshops, training days, and social events for students who are actively involved in administrative duties Consultation bodies What topics matter most to you? The content of your study programme? The way your faculty is run? Or perhaps HU-level strategic policies? You can take part in the consultation process at all three levels and gain some administrative experience, all of which will be useful in your later life: Your study programme has a Programme Committee, about which more information is given in Section The way in which your faculty is run is discussed in the Faculty Participation Council. The policies of the faculty management are put before the council for approval. Examples that come to mind are IT policies, policies relating to flexible working, and the faculty budget. The council can itself put items on the agenda and discuss them with the board. Every faculty has its own council. The Central Employees and Students Council is the Executive Board s discussion partner. Policies that affect the whole of the HU are put to the council for its approval. Among the items covered are strategic policies, the Teaching and Examination Regulations, policies relating to the buildings, and policies relating to quality. The council also discusses affairs with the Supervisory Board every year. The consultation bodies can exercise influence in numerous ways, with the ultimate aim being to raise the level of education provided at the HU. For more information about participation and the consultation bodies, go to 44/69 Hogeschool Utrecht, September 2012

45 Studyguide Master s programme Facility & Real Estate Management Support for students who are involved with administrative duties The HU encourages you, as a student, to be involved with administrative duties in order to help you gain practical administrative and organizational skills. At the same time, we are keen to see enthusiastic and involved students who are eager to learn contribute towards the development of policies at the HU. For that reason, students who are involved with administrative duties benefit from the following. As a student member of a consultation body, you can have free and unlimited training in certain competencies. There is a handbook for student members of the central council, faculty council or Programme Committee. You can use the intranet that has been specially set up for all students who are involved with administrative duties ( for quickly sharing knowledge and information with student members of other consultation bodies. Apart from a great deal of administrative experience, you also receive a payment of 40 for each meeting, although the level of financial recompense for administrative activities is subject to a maximum limit. See the relevant regulations at If you would like to become a member of one or more of the consultation bodies, then you can stand as a candidate at the next election ( You can put yourself forward as a candidate, or via a participation body see Section For questions about the Programme Committee, ask the secretarial office of your study programme, or send an to the coach for administrative participation by students ([email protected]). For more information, go to Studium Generale Studium Generale is the place for HU students who are looking for an extra challenge or greater depth, in addition to their regular studies. From programmes on which you learn to put current world issues in a historical, political and economic perspective within the space of ten weeks to debates about the university of applied sciences or local and national politics. From inspirational speakers during TEDxUtrecht to music, culture and knowledge at the Festival de Beschaving ( Festival of Civilization ). And from being taught how to do business, manage and innovate by experts from practice to discussions between lecturers, management and students Studium Generale is the place for those for whom regular studies are not exciting enough. At you can always find the latest news about the programme and register for the Twitter and Facebook accounts of the Studium Generale Student association General There is a bustling student life in Utrecht, shaped by all kinds of associations and student organizations. The best-known are the social organizations. There are also other types of association, such as those based around a particular ideology, as well as international and intercultural associations. And of course, students have their own sports and cultural associations. You can find an overview of all the associations at The HU provides financial support to student associations, for structural and incidental activities. If you would like to know more about applying for a grant, and about the terms and conditions for eligibility for one, go to and look under Geldzaken (financial matters). For the sake of clarity, study associations and student associations are not the same thing. The former are linked to your study programme. See Section /69 Hogeschool Utrecht, September 2012

46 Studyguide Master s programme Facility & Real Estate Management Bestuursbeurs Administrative grant If you are on the board or a committee of a student association (either at the UU or the HU), then you may be eligible for an administrative grant. This is a payment that is intended to compensate for the delay in your studies that you incur as a result of your administrative activities, and which you receive separately from your performance-related grant. The student organizations and administrative functions that qualify for an administrative grant can be found in the Appendix to the Regulations pertaining to Administrative Grants for student administrators in UU/HU student organizations. See Chapter D of the HU Talent Grant ( and section 8.2. For more information about the procedure, or to apply for an administrative grant, go to and look under Profileringsfonds (Talent Grant) Top-level sport If you compete in a sport at a high level and you wish to study at the same time, you will be pleased to know that the HU offers a large number of facilities to students seeking to do so. Based on your individual circumstances and the level at which you compete, the HU will assess whether you can benefit from these facilities. What facilities are available for top-level sports? Top-level sportsmen and women qualify for the following facilities: Assistance with planning studies; Deferment or rescheduling of exams, in consultation with the Board of Examiners, if possible; Collaboration with NOC*NSF, Olympic networks, the National Top Sports Centre, Regional Training Centres and top sports coaches; Financial support if the student falls behind with his/her studies. For more information, contact the Top-Level Sports Coordinator, Mieke Wikkerman at [email protected] or the faculty dean s office, or visit Trajectum Trajectum is the independent magazine at the HU and is published ten times per year. It contains articles about students, studying, student life, education and research, the city of Utrecht, and culture. There are contributions by students and lecturers alike. Every day, you will find news, competitions, films, blogs by students and lecturers, and practical information on the website. You can also follow Trajectum on Facebook and Twitter Sport For student prices, you can do sports at Olympos, the HU and Utrecht University sports centre. Olympos has a wide range of fitness, ball, dancing, combat, and racquet sports. Go to for detailed information about what is available, dates, and prices. See Article 42 of the Student Charter ( Safe, healthy, and environmentally-friendly study The HU attaches much importance to safe, healthy, and pleasant learning and working surroundings, as well as to the environment and careful use of energy. It aims to guarantee your health and safety by reducing, to an acceptable level, the risks associated with conditions in the workplace. For that reason, every HU faculty and service department has a Health, Safety and Environmental Committee that acts as 46/69 Hogeschool Utrecht, September 2012

47 Studyguide Master s programme Facility & Real Estate Management the point of contact for these matters, and which coordinates the implementation of the relevant policies in the faculties. Of course, you too share some of the responsibility for health, safety and the environment. How can you contribute towards health and safety? You are expected to cooperate in creating and maintaining healthy, safe and environmentally-friendly surroundings at the HU. Areas of focus are: knowing what to do in the event of a fire, accident, or other emergencies; keeping escape routes, emergency exits and extinguishers accessible; preventing physical injuries CANS/RSI; reporting unsafe situations; awareness of the environment. Below is more information on these points. What should you do in the event of fire, an accident, or other emergency? You should be aware of what to do in the event of a fire, emergency, or a report of an accident (see below), and you should know where the emergency exit routes and emergency exits are. Emergency exit routes and exits are shown on the floor layouts in the building. Instructions on what to do in the event of an emergency are posted in every room. Never call the fire brigade, police, or an ambulance yourself. Instead, phone the internal alarm number immediately 6441 you will be connected to an employee of the main faculty or site reception desk. Give the following information clearly and succinctly: Your name and classroom / location; Your telephone number; The current situation (how, what, where); Whether there are any casualties, and how many; Where it has occurred. The employee will alert a First Aid worker or, in the event of a major emergency, the head of the internal emergency response team. Remain calm at all times, warn everyone around you who is in danger, and wait till help arrives. Internal emergency response team and First Aid Every location has an internal emergency response team that can be deployed in the event of a fire, accident or other emergency. The members of the team can be identified during an emergency by the coloured tabards bearing the text BHV er. Always strictly follow their instructions during a fire, accident, or other emergency. Do not use lifts when evacuating the building. Remain outside at the assembly point designated by the internal emergency response team member and await further instructions. Always keep space free for fire engines and ambulances. Never leave the area without letting somebody know: this will prevent searches being conducted unnecessarily. Keeping escape routes, emergency exits and extinguishers accessible In the event of an emergency, it is vitally important that escape routes, emergency exits and extinguishers are easily accessible. So make sure they are not blocked by tables, chairs or other obstacles. Studying and CANS (RSI) Perhaps you have pain in your arm, shoulder, elbow, or wrist. At first, you think it will pass of its own accord, but unfortunately this is not always the case. This is because this type of pain could be a sign that you have CANS (Complaints of Arm, Neck and/or Shoulder), which used to be known as RSI. It can affect anyone. If you do not take the first signals seriously, the complaints may spread. CANS can be caused by: Repetitive work; 47/69 Hogeschool Utrecht, September 2012

48 Studyguide Master s programme Facility & Real Estate Management A static work posture; Not changing your work posture enough, and too little exercise; Not sitting properly (information on how to sit properly can be found in the HU s Geef CANS geen KANS leaflet); Stress, especially at busy times (exams, or when writing your thesis). While studying, you sometimes spend a long time working in the same position or making the same movements again and again. For example, you regularly work long hours at your computer, at home as well as at school. Then, there are the times you spend on the internet and playing computer games. You can largely prevent CANS yourself. The most important tips are: Vary working at a computer screen with reading, making notes, etc.; Do not work for more than five to six hours a day at a computer screen and no longer than two hours with a laptop; If you must use a laptop for more than two hours, use a laptop stand, with a separate keyboard and separate mouse; Take a short break every hour, when working at a computer screen; Make sure you sit properly when working at a computer screen; Make sure you get enough relaxation and exercise in addition to your studies; Take physical complaints seriously. Emerging symptoms (pain, tingling feelings, stiffness) can quickly get worse. You can find more specific information and video instructions about setting up screen-based workstations at If you have CANS symptoms, you can go to your study progress advisor or student counsellor, or to the HU Health & Safety team (see If your complaints have reached the stage where they are serious enough to require the attention of a doctor, go to your own GP. (See Section 8.8 about studying with a functional limitation.) Reporting unsafe situations The HU does everything it can to ensure a safe, healthy and environmentally-friendly learning and working environment. Should you nonetheless encounter situations which are unsafe or need to be improved, please report them to your tutor, reception or your faculty s Health, Safety and Environment Committee. Environment The faculty is environmentally aware. This means using water and energy sparingly, producing less waste, and separating waste properly. You can do your bit by: not turning lights on when it is light enough; turning the lights out when you leave a room; not wasting any water and by using the small flush option on the toilet (if there is one); not opening the window when it is warm, but instead turning down the heating; by turning off your computer and screen when you have finished work; by printing out documents sparingly; by reusing coffee cups; by putting waste (batteries, paper, food leftovers) in the appropriate containers, including in the canteen; by keeping the building clean and not leaving litter lying around; by keeping to the smoking ban within the buildings. Smoking is only permitted outside in the designated places. For questions, comments or ideas on health, safety and environment-related matters, contact the Health, Safety and Environment Committee in your faculty, or the HU Health, Safety and Environment Team. For more information, go to: 48/69 Hogeschool Utrecht, September 2012

49 Studyguide Master s programme Facility & Real Estate Management Insurance cover: liability, accident, and travel You are liable for the financial and other consequences of accidents and damage caused to third parties. You can cover yourself by taking out liability insurance for private citizens. For accidents/death and legal liability while in or on your way to faculty buildings, the HU has limited insurance cover. This also includes activities relating to your studies that occur outside HU locations (but in the Netherlands), as well as activities relating to HU education abroad. If you cause any damage during your internship, then any claims will be made using the liability insurance of the company or organization that is providing the internship. If this does not provide any cover, then the claim will be made through your insurance. If neither policy offers cover, then the HU insurance will be used. If you are going to study abroad (as part of your programme at the HU), then you should arrange supplementary insurance. You are obliged to register your stay abroad before you leave, so it is good to know that by registering you are automatically covered by the free HU travel insurance policy. For more information about registering and the free travel insurance, go to 49/69 Hogeschool Utrecht, September 2012

50 Studyguide Master s programme Facility & Real Estate Management About the HU In dit hoofdstuk vindt u meer informatie over Hogeschool Utrecht. 9.1 Algemene informatie You are studying at the Hogeschool Utrecht. With more than 38,000 students and 3,400 employees, the HU is one of the larger HBO institutions in the Netherlands, offering a wide range of study programmes spread over six faculties. The more than eighty Bachelor s programmes provide learning in the fields of communication and journalism, economics and management, nature and technology, healthcare, education, and society and law, in both Utrecht and Amersfoort. The HU also runs Master s programmes, from which you can gain a Master s degree in various fields. The scale of the HU means we are both large and small: we organize teaching for each study programme separately, which makes things clearer and more personal for you, the students. At the same time, our large scale enables us to offer you more than just a study programme. You can, for example, take part in educational activities of other HU study programmes, or indeed at other educational establishments elsewhere in the Netherlands or abroad. Examples that come to mind are a minor or internship Education profile of the HU Higher Vocational Education in the knowledge society No two colleges are alike. Like other institutions, the HU has to make careful choices with regard to its education profile. Through our teaching, we seek to contribute towards a sustainable knowledge society. We organize our teaching in a way that enables you, the student, to develop to the maximum possible degree. We therefore believe it is very important that you feel at home here, and the work we do is aimed at that goal. HU has other tasks in addition to providing education. For example, we invest in research that is embedded in knowledge centres. This means we not only train professionals, but also contribute towards innovating the environment in which professionals operate. That is why the HU is strongly oriented towards social, economic, and societal issues, and this is something you will encounter in our teaching. So with regard to our education profile, the above has led us to deliberately opt for competency and demand-driven teaching, ensuring that students are able to study in a robust study environment. We have set out below what exactly this means. Competency-oriented teaching Teaching is competency-oriented when you, the student, acquire the knowledge, skills, and attitude that you need to practise a particular profession. The study programmes formulate, reinforce, and bring up to date the competencies in close consultation with those in the professional field. Competency-oriented teaching also means that we provide customized teaching. We use competencies that you already possess as a springboard, we encourage you to take an increasingly greater control of your own learning process, to make choices and to justify them. You have to be able to act professionally in typical professional situations of increasing complexity. We also challenge you to develop your research skills and your competencies in an international and multicultural environment. Demand-driven teaching Our teaching is aimed at both demand from the professional field and demand on the part of the students. We match your knowledge and learning needs with that of the field in a way that meets the quality requirements of the study programme. We believe that you yourself are responsible for your study progress 50/69 Hogeschool Utrecht, September 2012

51 Studyguide Master s programme Facility & Real Estate Management and that the task of the HU is to support you in that process. You have opportunities for structuring your studies according to your own wishes. A robust learning environment A competency-oriented and demand-driven study programme requires a robust learning environment an environment that inspires and challenges you, and enables you to push the limits of your abilities, again and again. It is an environment in which learning is shaped through practice-based work: to learn is to work, and to work is to learn. If need be, the learning environment has an international orientation. Every study programme has a knowledge base, laid down with the help of professionals in the field. The entire Master, the acquisition of knowledge and skills based on realistic professional tasks is key. The teaching consists of a variety of methods, both individual and in collaboration with you and your fellow students, with an ever-greater emphasis on authentic professional situations Bachelor s and Master s system Hogeschool Utrecht operates as part of the Dutch education system. This means that a series of structural factors, such as the duration of the study programmes, are determined by law. Because there are two types of study programme - Bachelor s and Master s - in higher education (HBO and WO), the term Bachelor s-master s system is sometimes used. Bachelor s-master s system Education at universities (both HBO and WO) is divided into two phases, the Bachelor s phase and the Master s phase. A four-year HBO study programme is called a Bachelor s study programme 4, upon completion of which you receive a Bachelor s degree. You can obtain a Bachelor s diploma in three years at university. After that, you can continue studying for a Master s diploma. Both HBO and WO universities offer Master s study programmes. If you are studying at an HBO university, you may be entitled to a grant, although this is not the case for those studying part-time. For more information on student grants, see the DUO website, ( Bachelor s study programmes The Bachelor s diploma is internationally recognized, which is useful if you wish to work abroad. In most cases, you can also spend some time abroad as part of your study programme. The Bachelor s study programmes at the HU also have many optional subjects. You can choose a minor (a cohesive package of optional courses) or a package of optional courses that you put together yourself. The optional subjects component also means that you can study some study components at other universities, both inside and outside the Netherlands. Master s study programmes After completing the Bachelor s programme, students can go on to do a Master s programme at a university (HBO or WO). The HU has a growing number of Master s programmes, ideally suited to people with several years work experience. For more information, go to If you would like to do a Master s at a WO university, you should know that there are sometimes gaps between HBO qualifications and the requirements for embarking on a Master s at a WO university. In order to bring your knowledge and skills to the required level, special courses have been devised for a number of Master s, known as pre-master s. You take them before starting on the Master s proper. For more information, go to or consult the brochure entitled, Doorstuderen na je bachelor aan de UU. 4 The statutory norminal programme content is 60 EC per year. 51/69 Hogeschool Utrecht, September 2012

52 Studyguide Master s programme Facility & Real Estate Management HU and faculty regulations Under the terms of the Higher Education and Research Act, the HU, as an institute for Higher Vocational Education, has a number of obligations. These have been incorporated by the HU into various regulations and set out in more detail. There are regulations that apply to all students at the HU, which can be found at In addition, there are regulations that apply only to students in a particular faculty or who are on a specific study programme. These regulations can be found on the Sharepoint site of your faculty or study programme. Regulations that apply to all at the HU The most important HU-wide regulations for you are those in the Student and Teaching and Participation categories. Examples are: - The HU Student Charter: Your general rights and obligations as a student; - The HU Teaching and Examination Regulations: These set out your rights and obligations as a student with regard to teaching, exams, and other related matters; - The Enrolment Regulations: These describe the procedural aspects of enrolment, tuition fees, and unenrolment. See Section 9.2.7; - The HU Legal Protection for Students Regulations: These describe the steps you can take if you do not agree with something. See Chapter 7 and - The Talent Grant: The different types of financial support that HU can provide you with are set out here. See Section 8.2; - Programme Committee Regulations: These cover everything related to the Programme Committee (departmental level advisory bodies). See Section ; - Regulations on Undesirable Behaviour: These set out the rules of conduct at the HU. - IT Code of Conduct This describes the rules of conduct in relation to the use of computers and the HU network. The most up-to-date versions of the regulations can be found at The most important regulations for students, including the Teaching and Examination Regulations and this Study Guide, are revised every year. The new versions replace the old versions, which then cease to be valid. If it is necessary to maintain old rules, a transitional arrangement will apply, stating for whom and until when certain old rules shall apply. The HU Teaching and Examination Regulations for Master s programmes and the Study Guide for a particular academic year apply to every student who has enrolled for that academic year. Faculty and study programme regulations You can find faculty regulations via the Sharepoint site of your study programme. Examples include house rules, exam protocols, and other matters that only apply to students in the faculty in question. Chapter 10 of the HU Teaching and Examination Regulations for Master s programmes also contains rules that apply to every student in the faculty concerned. Chapter 10 of the same regulations for your faculty can be found at The HU Teaching and Examination Regulations are set out in greater detail in the Study Guide in the form of rules relating to study programmes these apply to students on the relevant programme. All the HU Study Guides can be found at 52/69 Hogeschool Utrecht, September 2012

53 Studyguide Master s programme Facility & Real Estate Management Rules governing order Article 50 of the Student Charter (see regulates the maintenance of order at the HU. Briefly, it entails the following: Provisions and instructions In order to maintain order, provisions and instructions that have been laid down by or on behalf of the Executive Board and faculty management apply at the HU, in addition to the law in general. They relate to, but are not limited to, the following topics: Undesirable behaviour; Fraud and irregularities during exams (see Section 0); The use of the buildings and grounds and their facilities; Reporting of absence by students as a result of illness or other causes; Exceptional circumstances. Clothing that covers the face is banned at the HU. Study programmes may impose additional clothingrelated rules if this is considered necessary on account of the practical nature of the lessons. Obligations of students As a student, you have the following obligations on the basis of the Working Conditions Act: The obligation to act carefully and cautiously when working and studying; The obligation to be familiar with safety and other regulations that relate to your work and studies; The obligation to use safety provisions correctly and to wear or apply compulsory protection equipment; The obligation to report unsafe or unhealthy work situations to the relevant faculty management. Sanctions If you are in breach of any of the provisions or instructions, or if you fail to fulfil your obligations, the faculty director may impose the following sanctions: The issuing of a warning or reprimand; Denial of access to the buildings and grounds of the HU for a period of up to one year; Termination of your enrolment. The faculty director can also refuse or terminate your enrolment as a student at the HU. This will occur if you show by your words or your actions that you are not fit for the profession for which you are being trained, or are unsuitable for the practical preparations that the training involves. If you are guilty of any irregularities, the Board of Examiners may also impose sanctions. It may decide, for example, that you may not take any exams for a certain amount of time, and it can also withhold your diploma or it may advise your faculty director to terminate your enrolment permanently. The sanctions available to the Board of Examiners are described in greater detail in Section 0 of this Study Guide and in Article 29 of the HU Teaching and Examination Regulations for Master s programmes Quality assurance The HU devotes a great deal of care and attention to quality. Quality assurance relates, among other things, to every aspect of teaching, the curriculum, study progress, supervision, the organization of teaching, and the relationship between the study programme and the employment market. The system of quality assurance used by the programme is described in precise detail in the quality plan. This describes how a clearer idea of the quality of the programmes is obtained, how things might be improved, how you are involved with the evaluation of the quality of teaching, and how the results of the evaluations are reported. Programme Committees play an important role in the system of quality assurance and are responsible for bringing about major improvements. 53/69 Hogeschool Utrecht, September 2012

54 Studyguide Master s programme Facility & Real Estate Management The quality of teaching is of course best evaluated by you and your fellow students. You will therefore be approached on a regular basis to complete anonymous questionnaires in which you can give your evaluations Organogram HU An organizational chart of the HU is shown at Click on In het kort and then on Organogram' Teaching at the HU is organized in institutes, academies, and centres. The Bachelor s programmes are provided by the institutes. Institutes are groups of lecturers who are each responsible for one or more study programmes. Knowledge centres are groups of professors who are responsible for the implementation of research programmes. The HU is organized into faculties. See Section Locaties HU HU locations in Utrecht and Amersfoort The addresses and route descriptions for all locations in Utrecht and Amersfoort are on For those using public transport, go to General information on the faculty of economics & management General Besides the full-time courses for students, the FEM offers also a wide range of trainingen and courses for professionals, on Bachelor's, post-undergraduate and graduate (master)level. These are offered at the Centre for Business and Management (CBM). Research within the FEM is organized in the Research Centre Innovation & Business Organizational chart of the faculty See for the organizational chart of the faculty your study programmes intranet Contact information Location FEM Utrecht Visiting address: Padualaan CH Utrecht Postaddresss: Postbus AA Utrecht Telephonenumber: Location HU Amersfoort HU Amersfoort (Small Business & Retail Management, Facility Management and a part Business Management) De Nieuwe Poort 21 54/69 Hogeschool Utrecht, September 2012

55 Studyguide Master s programme Facility & Real Estate Management PA Amersfoort Telephonenumber: Intern alarmnumber HU: ( ) 6441 Location Domstad ( Cursus en Vergadercentrum ) Visiting address: Koningsbergerstraat AJ Utrecht Telephonenumber: Plattegrond There is no map available Practical provisions and instructions The following rules apply at the HU: - You have to be able to prove your identity with a valid identity document 5 ; - Mobile telephones must be switched off during lessons; - If you are late, you may be refused entry; - Smoking, cycling, roller skating, skating, and bringing pets in the building are prohibited; - Clear away your waste, and dispose of it in the correct containers and bins; - Faculty property may not be removed from the premises without written permission; - Posters and placards may only be hung up on the notice boards in the lift area of the building; - In the event of an emergency, call the alarm number for the building: The faculty management may impose further instructions of a practical nature Facilities Service desk You can contact the Service desk for everything not directly related to teaching: binding papers; loan of lockers ( 24 per academic year, of which 12 deposit); sale of software, office requisites, network cables, calculators; loan of laptops and beamers; Loan of voice tape recorders. Payment can be made at the Service desk by means of pin/chip. Cash is not accepted. An IT reporting point is also present at this desk for students with computer problems. Opening times Service Desk FEM: Monday to Friday from to During exam periods and vacations: Monday to Friday to 15.00, with the exception of holidays and days of obligation. The opening times during the summer vacation are different. They will be notified in June of every year via SharePoint and Netpresenter. For more information about the facilities available on location Domstad, please contact the Master office hu.nl) of the Centre for Business and Management. 5 A passport, European identity card, Dutch or international driving licence or refugee document 55/69 Hogeschool Utrecht, September 2012

56 Studyguide Master s programme Facility & Real Estate Management Enrolment for and unenrolling from the study programme Enrolments Office The Enrolments Office is responsible for enrolling and unenrolling students at the HU, for collecting tuition fees, and for issuing student identity cards. You may enrol as a student for a study programme if you fulfil the following conditions: You meet the admission requirements; You have paid your tuition fees (or if payment has been arranged by a standing order or letter of guarantee); You meet the other requirements, as stated in the HU Enrolment Regulations (see You may only use the services and facilities of the HU when you have officially enrolled. If you have successfully completed a preliminary year for an HBO or WO study programme, you may be able to enter the study programme at a more advanced stage of the programme. In that case, you will be exempt from the preliminary year subjects. If you wish to enrol for the main stage, you can use but you should first contact the study programme. They will be able to tell you more about your options and determine whether you meet the requirements for being able to enter the main stage of the programme. Re-enrolment You must re-enrol in every academic year. You can arrange this and payment of your tuition fees online, via Studielink - Before the start of a new year (in around June), you will receive a message from the Enrolments Office on how to re-enrol. If you have received a negative recommendation on the continuation of your studies (see Section 4.3.4) at the end of the academic year, you may not re-enrol for the same study programme (and in some cases, not for related programmes either) at the HU in the following academic year. Student identity card and proof of enrolment When your enrolment or re-enrolment process has been completed, you will receive a student identity card and proof of enrolment. Your student identity card also serves as proof of enrolment. Termination of enrolment If you do not re-enrol for the new academic year, your enrolment will end on 1 September. This is expected to change in the future. In that case, you will enrol once, and remain enrolled until you unenrol via Studielink. If your enrolment ends, then you will no longer be entitled to a student grant (if applicable) or your student public transport pass. You may also request that your enrolment be terminated during the academic year. This will then take effect from the first following month. Even if you have graduated, you still need to unenrol yourself, using Studielink. You can unenrol with effect from the first month that follows the month in which your diploma is issued. Please note! The unenrolment date is important for the purpose of getting back any tuition fees that may be owed to you. For more information about possible reimbursement of tuition fees when unenrolling, see the HU Enrolment Regulations at Finally, your enrolment may be terminated if you have not paid your tuition fees after receiving a reminder. It will then be terminated with effect from the second month following the reminder. 56/69 Hogeschool Utrecht, September 2012

57 Studyguide Master s programme Facility & Real Estate Management The above information is just a summary. The procedures are described in full in the HU Enrolment Regulations (see For more information about enrolling and unenrolling, go to the Enrolments Office website: Study costs, supplementary fees and rebates Studying costs money Tuition Fees The Master of Project Management is called a non subsidized Master. This means that the HU does not get any funding from the government for this course. The established legal fees will not apply. For this Master of Project Management for this academic year the tuition set at euro. You are not already in possession of a Bachelor s or Master s degree. This does not apply if you intend to start a study programme in the field of healthcare or education, unless your previous degree was in either of these fields; and You live in the Netherlands, Belgium, Luxembourg or in the German Länder of North Rhine- Westphalia, Lower Saxony or Bremen: and You are of Dutch nationality or equivalent (in accordance with Article 2.2 of the Student Grant Act 2000). For the academic year, the tuition fees are as follows: 1,835 for full-time students; 1,835 for dual students; 1,508 for part-time students; 1,649 for part-time students who are taking a government-funded Master s at the FE or the FMR. The institutional tuition fees for the academic year are: 7,747 for full-time students; 7,747 for dual students; 6,363 for part-time students; 6,960 for part-time students who are taking a government-funded Master s; 16,835 for dual students who are taking the government-funded Master s in PA or a governmentfunded Master s in ANP. If you were taking two Master s programmes in , then the fees are different (see below). If you have to go abroad as a compulsory part of your studies or for an internship (and as a result are unable to remain registered with the local city council), you are subject to institutional tuition fees which are set at the same level as statutory tuition fees. Two government-funded Master s programmes at the same time If you were enrolled on two Master s programmes in the academic year or earlier, or if you are going to enrol on a second Master s programme in , then you fall under a different arrangement. If you have obtained your degree for the first programme and are aiming to complete the second one, you will have to pay institutional tuition fees (unless your degree is in the healthcare or education fields). On the basis of an agreement between HBO institutions and the Ministry, you will be liable to pay institutional tuitions fees for and that have been set at the same level as statutory tuition fees. The cabinet intends to extend the covenant. For these students, the Executive Board has decided that the institutional tuition fees for the academic year will remain the same as the current statutory tuition fees. 57/69 Hogeschool Utrecht, September 2012

58 Studyguide Master s programme Facility & Real Estate Management Two government-funded Master s programmes in succession Legislation was drastically revised with effect from 1 September One important change is the law whereby the Ministry of Education, Culture and Science only funds one Bachelor s and one Master s, with no distinction being made between HBO and WO degrees. If you have already obtained a Bachelor s or Master s degree (unless it was before ) and you wish to enrol, or if you already have a degree and are now enrolled for a second Bachelor s or Master s programme, then you come under the category known as stapelaars. For their second Bachelor s or Master s programme, they do not pay statutory tuition fees, but institutional tuition fees. The government has made an exception for those taking a programme in healthcare or education, but only if the first degree was not in either of these fields. Institutional tuition fees are considerably higher than their statutory counterparts, because the HU no longer receives any government support for students who take a second Bachelor s or Master s programme. Tuition fees are in some cases tax deductible ( If you work, then ask your employer about the options. Enrolling as an external student Examination fees for external students have been set by the HU at This type of enrolment is for students who are only taking exams and who do not need any supervision or support. External students may not attend lessons; they only take exams. It is not always possible to enrol as an external student. For this programme, a student may not enrol as an external student Costs of books and learning materials In the tuition fee any costs for books, learning materials, excursions or outside seminars and exams are not included Other costs Costs for the International Weekend (part of the course Sustainability in PM) or excursions are not included in the tuition fee. These costs will be charged separately Financial assistance If you are no longer able to bear the costs for certain educational facilities on account of demonstrable financial reasons, you may be eligible for financial assistance. You should submit such a request to the faculty management. The HU provides financial support for students who have fallen behind schedule with their studies for exceptional reasons. These could be related to administrative activities or other exceptional circumstances. To obtain financial support in relation to exceptional circumstances, you must apply through your student counsellor. For more information, see the HU Talent Grant or go to For financial support for students involved in administrative activities, see Section /69 Hogeschool Utrecht, September 2012

59 Studyguide Master s programme Facility & Real Estate Management Course descriptions Titel Opleidingsvariant Behavioral Competences Werkvorm: Deeltijd Toets: Deeltijd Collegejaar Organisatorische gegevens 1.1 Cursuscode MMPM-BEHVCOMP Cursusnaam Behavioral Competences 1.3 Cursusnaam in Engels Behavioral Competences 1.4 Aantal EC's 15 European Credits 1.5 Studiefase/niveau M (master) Cursus toegankelijk voor studenten van andere faculteiten? Excellentiemogelijkheden? 1.8 Contactpersoon AJG Silvius (tel. 6932) ([email protected]) Nee 1.9 Voertaal Engels 1.10 Werkvormen: Werkvorm Aanwezigheid verplicht? Frequentie Totale contacttijd cursus in minuten In welke blokken wordt de werkvorm aangeboden? Stakeholder Management verplicht bij aanvangsblok JAAR: blok JAAR Leadership and Teamwork verplicht bij aanvangsblok JAAR: blok JAAR Management of Change verplicht bij aanvangsblok JAAR: blok JAAR Project Management Skills verplicht bij aanvangsblok JAAR: blok JAAR 1.11 Toetsen: Toetsvorm Resultaatschaal Minimum cijfer Weging (afgerond op hele procenten) Aantal keren dat een toets wordt aangeboden in een collegejaar In welke blokken wordt de toets aangeboden? Leadership & Teamwork Standaard 5, Management of Change Standaard 5, Project Management Skills Standaard 5, Stakeholder Man. & Project Governance Standaard 5, bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 59/69 Hogeschool Utrecht, September 2012

60 Studyguide Master s programme Facility & Real Estate Management Inhoudelijke gegevens 2.1 Korte beschrijving 1. The student has consummate knowledge of and profound insight into key aspects and viewpoints of managing (complex, large scale and strategy-critical) change and is capable of deciding on and executing appropriate actions to ensure that the project results are effective and durable. 2. The student has the personal, interpersonal and managerial skills to effectively and efficiently manage people and teams of people working in or contributing to projects, while recognizing and respecting different cultures and value systems. 3. The student is sensitive to the organizational, cultural and social-economic environment of the project, has the power of judgment to decide upon the appropriate course of action and has the personal and interpersonal skills to effectively inform, influence and motivate other people and to handle resistance to change. 2.2 Learning outcomes 2.3 Kennisbasis The course consists of the following modules: - Stakeholder Management & Project Governance - The module Stakeholder Management and Project Governance deals with the relations of the project with it s environment. Stakeholder Management is an inside-out view of dealing with these relationships. It concerns identifying relevant stakeholders / interested parties of the project, understanding their interests and taking these into account while managing the project. Project Governance is an outside-in view to the relationship between project and it s surrounding organizations and deals with the processes the project sponsor and sponsoring organisation should perform. - Project Management Skills - Project Management Skills are about effective behavior. - Management of Change - The Management of Change module helps students to gain insight and knowledge of the non-rational aspects of change initiatives by analyzing and understanding the history, behaviour, potential conflicts and culture of an organization. This insight and knowledge can be used by the students to select or create suitable interventions for a change initiative in a way that change will be sustainable. - Leadership & Teamwork - The module Leadership and Teamwork presents and debates leadership and teamwork in the context of (large) projects. The module explores the nature of leadership and its relationship to team development and project management effectiveness. 2.4 Ingangseisen Geen 2.5 Geen kosten Kosten en studiematerialen 2.6 Workload Contactduur (uren): Toetsduur (uren): Zelfstudie (uren): Totaal (uren): 0 Het totaal aantal uren is berekend na optelling van de drie onderdelen in minuten. Door afrondingen kan de optelling van de onderdelen in uren iets afwijken van het totaal. Hogeschool Utrecht, September /69

61 Studyguide Master s programme Facility & Real Estate Management Opmerkingen 2.8 URL cursussite 61/69 Hogeschool Utrecht, September 2012

62 Studyguide Master s programme Facility & Real Estate Management Titel Contextual Competences Opleidingsvariant Werkvorm: Deeltijd Toets: Deeltijd Collegejaar Organisatorische gegevens 1.1 Cursuscode MMPM-CONTCOMP Cursusnaam Contextual Competences 1.3 Cursusnaam in Engels Contextual Competences 1.4 Aantal EC's 15 European Credits 1.5 Studiefase/niveau M (master) Cursus toegankelijk voor studenten van andere faculteiten? Excellentiemogelijkheden? 1.8 Contactpersoon AJG Silvius (tel. 6932) ([email protected]) 1.9 Voertaal Engels 1.10 Werkvormen: Nee Werkvorm Aanwezigheid verplicht? Frequentie Totale contacttijd cursus in minuten In welke blokken wordt de werkvorm aangeboden? Strategic Management verplicht bij aanvangsblok JAAR: blok JAAR Sustainability in Project Management verplicht bij aanvangsblok JAAR: blok JAAR Budgeting and Business case Management verplicht bij aanvangsblok JAAR: blok JAAR Program and Portfolio Management verplicht bij aanvangsblok JAAR: blok JAAR 1.11 Toetsen: Toetsvorm Resultaatschaal Minimum cijfer Weging (afgerond op hele procenten) Aantal keren dat een toets wordt aangeboden in een collegejaar In welke blokken wordt de toets aangeboden? Budgeting and Business case Management Standaard 5, Program and Portfolio Management Standaard 5, Strategic Management Standaard 5, Sustainability in Project Management Standaard 5, bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 62/69 Hogeschool Utrecht, September 2012

63 Studyguide Master s programme Facility & Real Estate Management Inhoudelijke gegevens 2.1 Korte beschrijving 1. The student has consummate knowledge of and profound insight into the main strategic drivers of an organization, understands how a portfolio of programs and projects contributes to the strategic goals and is capable of advising an organization on identifying and developing appropriate programs and projects. 2. The student has consummate knowledge of and profound insight into the economical, environmental and social considerations that can influence an organization s strategy and activities, is aware of possible ethical issues and is capable of advising an organization on the reflection of these considerations in its (portfolio of) programs and projects. 3. The student can understand, review and contribute to the justification of a project in the context of an organization s strategic objectives and goals and economical, environmental and social considerations. 4. The student can (also in communication with stakeholder parties and the general public) assess, evaluate and reflect upon the relevance, risks, effectiveness and efficiency of a project, before the start of, during the execution of and after completion of the project and can formulate conclusions with respect to short and long term adaptations and improvements, also with regard to (the further development of) his own competences. 2.2 Learning outcomes 2.3 Kennisbasis The course consists of the following modules: - Strategic Management - The Strategic Management module helps students to gain strategic insight and knowledge of the business context by exploring the success factors of highly successful companies and to take advantage from the lessons to be learned from the experiences of these companies. - Program and Portfolio Management - The programme and portfolio management module provides students a framework for understanding and managing project within the wider organisational context of programmes and portfolio management and the relation to strategic goals and investment decisions. - Budgeting and Business case Management - Business case management concerns itself with the continuous measurement of the contributions of programs or projects to the strategic goals of an organization. Through thorough analysis of required business changes alternative solutions are identified. - Sustainability in Project Management - Sustainable Project Management can be defined as the management of project-organized change in policies, assets or organizations, with consideration of the principles of sustainability of the project, its result and its effect. These three angles are known as People, Planet, Profit, with the emphasis being on a balanced approach to these considerations. 2.4 Ingangseisen Geen 2.5 Geen kosten Kosten en studiematerialen 2.6 Workload Contactduur (uren): Hogeschool Utrecht, September /69

64 Studyguide Master s programme Facility & Real Estate Management Toetsduur (uren): Zelfstudie (uren): Totaal (uren): 0 Het totaal aantal uren is berekend na optelling van de drie onderdelen in minuten. Door afrondingen kan de optelling van de onderdelen in uren iets afwijken van het totaal. 2.7 Opmerkingen 2.8 URL cursussite 64/69 Hogeschool Utrecht, September 2012

65 Studyguide Master s programme Facility & Real Estate Management Titel Scientific Competences Opleidingsvariant Werkvorm: Deeltijd Toets: Deeltijd Collegejaar Organisatorische gegevens 1.1 Cursuscode MMPM-SCIECOMP Cursusnaam Scientific Competences 1.3 Cursusnaam in Engels Scientific Competences 1.4 Aantal EC's 20 European Credits 1.5 Studiefase/niveau M (master) Cursus toegankelijk voor studenten van andere faculteiten? Excellentiemogelijkheden? 1.8 Contactpersoon AJG Silvius (tel. 6932) ([email protected]) 1.9 Voertaal Nederlands 1.10 Werkvormen: Nee Werkvorm Aanwezigheid verplicht? Frequentie Totale contacttijd cursus in minuten In welke blokken wordt de werkvorm aangeboden? Research Methods and Techniques A verplicht bij aanvangsblok JAAR: blok JAAR Thesis verplicht bij aanvangsblok JAAR: blok JAAR Research Methods and Techniques B verplicht bij aanvangsblok JAAR: blok JAAR 1.11 Toetsen: Toetsvorm Resultaatschaal Minimum cijfer Weging (afgerond op hele procenten) Aantal keren dat een toets wordt aangeboden in een collegejaar In welke blokken wordt de toets aangeboden? Research Methods and Techniques A 5, Research Methods and Techniques B 5, Thesis 5, bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 65/69 Hogeschool Utrecht, September 2012

66 Studyguide Master s programme Facility & Real Estate Management Inhoudelijke gegevens 2.1 Korte beschrijving 1. The student is capable of planning and conducting scientifically based research. 2. The student is capable to develop authentic research based contributions to the body of knowledge on project management 2.2 Learning outcomes 2.3 Kennisbasis The course consists of the following modules: - Research Methods and Techniques A & B - In these modules Research Methods and Techniques knowledge and skills related to methods and techniques of research relevant to the field of Business and ICT is acquired. Ultimately the student will learn how to properly apply these methods and techniques in his or her own research project. - Thesis - In this module students are required to conduct research and report it in a dissertation and draft journal or conference paper. 2.4 Ingangseisen Geen 2.5 Geen kosten Kosten en studiematerialen 2.6 Workload Contactduur (uren): Toetsduur (uren): Zelfstudie (uren): Totaal (uren): 0 Het totaal aantal uren is berekend na optelling van de drie onderdelen in minuten. Door afrondingen kan de optelling van de onderdelen in uren iets afwijken van het totaal. 2.7 Opmerkingen 2.8 URL cursussite Hogeschool Utrecht, September /69

67 Studyguide Master s programme Facility & Real Estate Management Titel Technical Competences Opleidingsvariant Werkvorm: Deeltijd Toets: Deeltijd Collegejaar Organisatorische gegevens 1.1 Cursuscode MMPM-TECHCOMP Cursusnaam Technical Competences 1.3 Cursusnaam in Engels Technical Competences 1.4 Aantal EC's 10 European Credits 1.5 Studiefase/niveau M (master) Cursus toegankelijk voor studenten van andere faculteiten? Excellentiemogelijkheden? 1.8 Contactpersoon AJG Silvius (tel. 6932) ([email protected]) 1.9 Voertaal Nederlands 1.10 Werkvormen: Nee Werkvorm Aanwezigheid verplicht? Frequentie Totale contacttijd cursus in minuten In welke blokken wordt de werkvorm aangeboden? Advanced Methods of Project Management verplicht bij aanvangsblok JAAR: blok JAAR Risk and Opportunity Management verplicht bij aanvangsblok JAAR: blok JAAR Project Planning and Structuring verplicht bij aanvangsblok JAAR: blok JAAR Scope, Issue and Quality Management verplicht bij aanvangsblok JAAR: blok JAAR 1.11 Toetsen: Toetsvorm Resultaatschaal Minimum cijfer Weging (afgerond op hele procenten) Aantal keren dat een toets wordt aangeboden in een collegejaar In welke blokken wordt de toets aangeboden? Advanced Methods of Project Management Standaard 5, Project Planning & Structuring Standaard 5, Risk & Opportunity Management Standaard 5, Structured Project Management Standaard 5, bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 bij aanvangsblok JAAR: 1. blok JAAR, week blok JAAR, week 36 67/69 Hogeschool Utrecht, September 2012

68 Studyguide Master s programme Facility & Real Estate Management Inhoudelijke gegevens 2.1 Korte beschrijving 1. The student has consummate knowledge of and profound insight into the most important methods and techniques used in designing and managing (complex, large scale and strategycritical) projects and is capable of selecting the appropriate methods and techniques to achieve the project s objectives and goals. 2. The student is capable of successfully managing (complex, large scale and strategy-critical) projects within their context of programs, portfolios, organizations, stakeholders and society, taking into consideration the project s economic, environmental and social impact. 3. The student is capable of organizing people, capabilities, resources and activities in order to achieve a (complex, large scale and strategy-critical) project s objectives and goals. 2.2 Learning outcomes 2.3 Kennisbasis The course consists of the following modules: - Advanced Methods of Project Management - the students learn when to use a project management method, which methods are currently used and not used in the public domain as well in the commercial business, best practices and standards. - Project Planning & Structuring - Project planning and structuring has to be seen as the foundation for a successful enterprise. Projects are temporary organizations, part of a larger entity. That is to say that the context of the project is the recursion of systems within which the project we study is embedded, is essential for the way we structure and control the project. - Structured Project Management In the module Structured Project management you will be offered common-used principles and successful practices. The distinction between process management and project management will be explained. The course also includes a management overview of the PRINCE2 method of project management. - Risk & Opportunity Management - The module offers structural ways to deal with uncertainty of outcome (whether positive of negative), thereby minimized the impact of risks and optimizing the use of opportunities. 2.4 Ingangseisen Geen 2.5 Geen kosten Kosten en studiematerialen 2.6 Workload Contactduur (uren): Toetsduur (uren): Zelfstudie (uren): Totaal (uren): 0 Het totaal aantal uren is berekend na optelling van de drie onderdelen in minuten. Door afrondingen kan de optelling van de onderdelen in uren iets afwijken van het totaal. 2.7 Opmerkingen 2.8 URL cursussite Hogeschool Utrecht, September /69

69 Studyguide Master s programme Facility & Real Estate Management Appendices 11.1 Teaching and Examination Regulations The OER-FEM masters is published on the informationsite See art. 46 OER-HU Other regulations The exam rules and regulations document can be found via the informationsite Examorganisation FEM. i ii Program Evaluation and Review Technique; Critical Path Method. IPMA and PMI are complementary in their work. PMI focuses on project management processes in their Project Management Body of Knowledge (PMBOK). IPMA focuses on competences of project managers in their International Competence Baseline (ICB). That is a more useful approach for an educational institute. Furthermore, IPMA is more orientated towards Europe, while PMI is primarily orientated towards America. 69/69 Hogeschool Utrecht, September 2012