TRANSERV GLOBAL SERVICE & SUPPORT MAINTENANCE CONTRACTS
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1 TRANSERV GLOBAL SERVICE & SUPPORT MAINTENANCE CONTRACTS
2 TRANSAS SERVICE DEPARTMENT
3 Worldwide Service The Transas Worldwide Service Network guarantees a rapid response to service enquiries 24 hours a day, seven days a week. The Service Network is built around three main service coordination centres located in Europe, North America and Asia. Transas service is provided by its own trained specialists in all major ports, and to all other ports via a widespread Service Network. All services are performed by Transas-certified engineers who are continuously trained to maintain their knowledge of the latest products and technologies. Spare parts are available in strategic locations globally to ensure delivery to vessels within 24 hours. 24/7 Customer Support The Transas Service department s Customer Support Group consists of a dedicated group of highly-skilled technical advisers working around the clock to deliver exemplary support. We work hard to resolve your case via , telephone or remote online service, saving you the additional cost of onboard service attendance. You can always reach us on our 24/7 support hotline: +46 (0) or via service@transas.com Remote Service Transas Marine can carry out diagnostics, maintenance and software support via online remote service. The performance of onboard equipment and its status is monitored in real time and results reported back to the shipping company. Remote support is provided via a secure connection using Gateway. Gateway is a firewall and virus protection system established between the vessel s network and Transas onboard navigation system, providing safe connection ship-to-shore.
4 TRANSERV MAINTENANCE CONTRACTS
5 TRANSERV is a complete support and maintenance programme provided by Transas, and applies to the entire range of Transas navigation and communication equipment. With TRANSERV, Transas strives for total customer satisfaction through quality service and strong partnerships. Maintenance Services The Standard and Premium TRANSERV contracts have been designed with careful understanding of customer demands and requirements, and can include: 24/7 customer support: Access to our Customer Support Group by telephone or 24/7. We guarantee the fastest route from the user to the problem fixer. Service coordination: Access to our Service Coordinators by telephone or 24/7. We organize anything from service to spares for your vessel, in any location. Product Software Support: Transas support for navigation software includes the correction of any software bug or functional fault. Product Software Maintenance: Transas maintenance of navigation software includes all software upgrades needed to ensure product compliance with the latest IMO and IHO standards (Compliant Software). Product Software Upgrade: Our annual software upgrade programme, which enhances your navigation system to the next software version within current generation. Remote Service: Our Customer Support Group is on call 24/7 and ready to service your system remotely, saving you the added cost of onboard attendance. Free annual maintenance: A Transas certified engineer will attend the vessel every 12 months to maintain the installed hardware and software. The visit includes product software maintenance and upgrades. Annual status reports: Annual status reports, detailing full equipment status, will be provided for each vessel. Annual Certificate of Maintenance: Transas will certify that the onboard navigation system has been maintained according to the manufacturer s instruction. ECDIS Annual Performance and Compliance Test: Transas will carry out functional testing and software and hardware compliance checks, and issue a certificate of compliance.
6 WHICH CONTRACT IS RIGHT FOR YOU?
7 24/7 customer support Service coordination Product Software Support Product Software Maintenance Product Software Upgrade* Remote Service** Free annual maintenance visit*** Annual status report Annual Certificate of Maintenance ECDIS Annual Performance and Compliance Test * Carried out during the free annual maintenance visit ** For remote service the Transas Gateway is needed. Please contact your nearest Transas sales office for more information. *** Travel and lodging expenses not included
8 2013 Transas MIP Ltd. All rights reserved. Ref.No /7 Support: +46-(0) Find your local Transas contact at For more information on Transerv and Transas Support & Service scan the QR code or visit
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