ConVox Hospital Appointment Booking System

Transcription

1 ConVox Hospital Appointment Booking System Unified Platform for Appointment Booking

2 Agenda ConVox Hospital Appointment Booking System Features IVRS based Appointment Booking. Web Based Appointment Booking. Doctor s Office Interface. Integrated Call Center Solution Web based reporting Advantages About Deepija Telecom Our Customers 2

3 Satisfied with your appointment system? Are your patients satisfied? Do you often gets disappointed with :- Long queues at your Hospital's reception desk. Long list of appointments on holidays. Difficulty in rescheduling of booked appointments. Blockage of telephone lines due to excessive incoming calls. Unordered appointment schedules due to lack of coordination between various source of appointment booking. Receiving untimely calls in your home phone or mobile phone seeking appointments. No more disappointments now... You have a solution... 3

4 HOSPITAL APPOINTMENT SYSTEM For doctors, it acts as a customizable Patient Flow Management System HOW IT HELPS IN APPOINTMENT BOOKING. It will give you absolute control over the time you see your patients, the time you spend with them and the time you wish to finish your day's work. It will be easily accessible for you to change appointment slot anytime if you need to. It is easily accessible for your patients too to book appointments with you. It provides proper coordination between various sources of appointment booking. For patients, it serves as a multi-faceted Appointment Scheduling System 4

5 HOSPITAL SOLUTION FEATURES IVRS Based Appointment booking system Web Based Appointment Booking System CONVOX HOSPITAL APPOINTMENT SYSTEM FEATURES Doctor's office interface Integrated Call Center Solution 5

6 IVRS BASED PHONE BOOKING SYSTEM 1. Patients call IVRS No. for appointment x7 patients can book, cancel or reschedule appointments. 3. Instant SMS confirmation of the appointment. 4. IVR appointment scheduling involves 4 easy steps: I. Select language II. Select Department III. Select Doctor IV. Book Appointment Also our phone system is designed by IVR usability experts and our voice menu is very simple and easy to understand. 6

7 Caller will make a call on hospital number Greeting message will be played in chosen languages Patient will select an option from list Booking will be confirmed at this step IVR will be to choose appointment slot IVR for available Doctor's list IVR to select desired department Call Flow For IVRS Based Phone Booking System 7

8 WEB BASED APPOINTMENT BOOKING SYSTEM 1. Web Based interface for appointment scheduling is easy to use. 2. Web based appointment booking involves 4 easy steps: I. Patient Login II. Search and Select Doctor III. Select Date and Time IV. Book Appointment. 3. The appointments are made in real time and synchronize with our IVR phone scheduler. 8

9 Patient will go to the appointment link available on the hospital website. Patient can select suitable appointment from the available appointment slot Patient can fill up the details to confirm his appointment. Day Before Appointment :- A reminder will be send to patient s mobile phone Confirmation Message will be send to patient s mobile phone. Call Flow For Web Based Appointment Booking System 9

10 DOCTOR S OFFICE INTERFACE 1. There will always be some requirement for your staff to make appointments for walk-in patients. 2. We have provided more sophisticated web based administrative tool for your office staff. 3. You (Doctor) and your staff can access our web based administrative tool from any where, any time using a computer connected to internet. 4. With this administrative tool, you can view, make or cancel appointments, search customers, schedule holidays and closed days, schedule physician working hours and practices, and user management. 10

11 INTEGRATED CALL CENTER SOLUTION 1. Our Integrated call centre solution is an additional feature for appointment scheduling. 2. The call can be transferred to live operator and operator will book an appointment for caller. 3. Integrated call centre appointment booking involves 3 easy steps: I. Select desired option II. Call gets connected to Live operator III. Operator will book an appointment 4. The appointments are made in real time and synchronize with our IVR phone scheduler. 11

12 Caller will make a call on hospital number Greeting message will be played in chosen languages Patient will select an option from list Appointment will be booked for the caller. Live operator will check the available slot for appointment booking. Call will be connected to live operator Call Flow For Appointment Booking Via Live Operator 12

13 WEB BASED REPORTING ConVox Hospital Solution is also deployed with web based reporting for various reports such as:- Appointment schedule on daily basis. Appointment booking report on daily, weekly and monthly basis. Appointment cancellation report on daily, weekly and monthly basis. Appointment modification reports on daily, weekly and monthly basis. Live operator's performance report on daily, weekly and monthly basis. 13

14 WHY CONVOX HOSPITAL SOLUTION Handle multiple concurrent calls at the same time. You would no longer receive any untimely calls in your home phone or mobile phone seeking appointments. There will always be an air of order around your practice with no more crowding at your door steps. Automatic reminders to patients about upcoming appointments. Reporting of the open and booked appointments. 14

15 WHY CONVOX HOSPITAL APPOINTMENT SYSTEM Every day, before your consulting time starts, you can get a message in your mobile phone listing all your appointments scheduled for the day. Once the system have your details, the entire patient scheduling and the token distribution process is handled by the system. You are completely freed from any involvement in any of these tasks. When patients take ownership of their scheduling, they are more likely to keep the appointment and arrive on time. 15

16 COMPANY BEHIND ConVox SOLUTION is a fast growing software development company in the area of CTI/ IVRS and VoIP. Our products include Call Centre Packages, Conference Bridge, Voice Logger, IP-PBX and IVRS. Head office in Hyderabad with branch offices in Mumbai, Bangalore, Chennai, Delhi and Pune Focus on R&D and innovation Open Source Experts High quality products and strong customer support. 16

17 INSTALLATION AND MAINTENANCE OF THE SYSTEM Normal Installation Time is 1 Week. Depending on the customization requirement it may take more time. Our Engineers will install and configure the system initially. Training is given to the administrator and users of the system at customer premises. Support is available through Phone Call, Chat, Remote Login and On site visit. Highest commitment for Customer Support. 17

18 SOME OF OUR ESTEEMED CUSTOMERS 18

19 Thank you! 19