Payments Cards and Mobile Consul3ng Overview 2013

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1 Payments Cards and Mobile Consul3ng Overview 2013

2 Our Services A digital publishing and marke3ng pla4orm for the future of payments Publishing Research Consul0ng Public Rela0ons Marke0ng/Branding Corporate Video

3 Contents! Our services! Publishing! Research! Consul0ng

4 About Us Payment Industry Focus Payments Cards and Mobile Consul0ng occupies a niche posi0on in the market. We have been in business for more than 17 years and through our Publica0ons and Research divisions we have an exclusive overview of the market. We offer assistance with each stage of the business cycle, from sehng strategic direc0on and execu0ng effec0ve business and process change management to ensuring ongoing corporate performance and business success. We believe that our clients own the process of delivering change. Our role is to provide specialist advice and guidance, business development support, and market intelligence services to facilitate this change. We always put cost effec0veness and client needs first. Each assignment is directed and controlled by a Partner or Director of Payments Cards & Mobile Consul3ng to ensure quality control and hands- on management involvement. As team players, our consultants work in close partnership with our clients, forming joint working groups and project teams to get the job done. We believe in a joint working approach to ensure effec0ve transfer of knowledge to your staff.

5 Our Approach Crea3ng Value

6 Our Business Development Framework Client Plans; Client Strategy; Opportuni0es Objec0ves Market Intelligence; Business Development; Best Prac0se Client Business Framework Management & Control Impacts Service Organiza0on and Processes Markets, Compe0tors; Products and Services; Trends, Best Prac0ce Proven Methods; Technologies (IT, SW); RfP Processes XBC, PCM Requirements Op0ons Recommenda0ons Decisions Strategy Process Products, Services, Business Model, NPV Product and Service Por_olio, Channels Product Issuing Services Product Acquiring Services Product Processing Services IT Technology, Security, End- to- End Infrastructure

7 We Know Payments and the Industry What do we cover? Card Products and Brands Cards and Payments Internet Payments Mobile Payments Online/Mobile Banking Issuer Services Acquirer Services Processing Services ATM Network and Devices POS Network and Devices Card Technologies Payment Technologies Payment Security Card Schemes Financial Service Industry E- Money Ins0tu0ons Issuers Acquirers Processors Payment Service Providers Mobile Service Providers ATM/POS Service Providers Private Equity Investors Consul0ng Companies Regulators

8 Cards and e- /m- Payments Exper3se Debit Cards Interna0onal Schemes e. g. Maestro, Debit MasterCard, V PAY, VISA Debit, Electron Domes0c Debit Schemes e. g. bankaxept, BC/MC, Dankort, girocard, CB Credit & Delayed Debit Cards MasterCard, VISA, AMEX, Diners Club, Discover, JCB, Chinese Union Pay Prepaid Cards and e- Purses Prepaid Products issued by E- Money Ins0tu0ons Mobile Wallets, e- Wallets, Digital Wallets Online Bank Transfers e. g. ideal, Sofort, MyBank Private Label Cards Retailer Cards; Fleet Cards, Fuel Cards; card- based Loyalty Systems; Card product profitability Analysis and enhancement Chargeback management health checks and training Co- branding partner selec0on, evalua0on, programme implemented Own Label private card payment programme development Contactless EMV card/mul0- func0on chip card, strategy implemented Selected Projects Card product and card programme health checks Credit scoring and credit bureau service development Credit risk policy development and best- prac0ce benchmarking

9 Cards and e- /m- Payments Exper3se Acquiring Acquiring business strategies POS, Internet, Mobile Merchant processing services and op0ons ATM/POS Network processing services and op0ons New Acquirer Services beyond cards Issuing Issuer business strategies POS, Internet, Mobile Cardholder and Subscriber processing services and op0ons Electronic banking / mobile banking strategy development and implementa0on e- Banking / m- banking money transfers on the internet and mobile Internet and Mobile Secure e- payment / m- payment service development e- /m- Payment processing services and op0ons Project Support Supply of specialist staff, business experts Interim management resources, contractors

10 Cards and e- /m- Payments Exper3se Card Technology Magne0c stripe EMV (SDA, DDA, CDA) Contactless & NFC Virtual Cards and Digital Wallets Secure Elements ATM/POS Devices, e- /m- Points of Interac3on EFTPOS Devices, ATM Devices, mini- POS Devices Interfaces & Protocols e. g. ISO 8583 and dialects, EPAS, IFSF, ISO Integra0on of Online Shops, Mobile Apps Payment Solu3ons and Systems ATM/POS Network Processing Systems Internet Payment & Mobile Payment Processing Systems Acquirer Processing Systems Issuer Processing Systems Fraud Control & Fraud Preven0on Systems

11 Cards and e- /m- Payments Exper3se Security EMV security consul0ng PCI PTS / PCI DSS consul0ng PCI health checks & pre- audit support Cer0fica0on projects ATM/POS devices, chip cards and host systems Rules & Regula3ons Brand rules / Scheme rules SEPA instruments SCF, SCT, SDD, SCC, CSM EC direc0ves e. g. PSD, EMD, AML, CRD EC regula0on Cross- Border Regula0on, SEPA end- date regula0on Front- End and Back- End Solu3ons Host sojware applica0on design RFI/RFP process management selec0ons of applica0ons RFI/RFP process management selec0on of processors

12 Retail Banking & Payments Exper3se Cards, Online Bank Transfers, Mobile Money Transfers SEPA Credit Transfers (SCT) and SEPA Direct Debit (SDD) Domes0c Payment Systems, CSM Systems (formerly N/ACH) Retail banking strategy development and implementa0on Card payment markets sector analysis and strategy development Payment card strategy development and business planning Product and service por_olio analysis, evalua0on and enhancement Developing turnkey product and marke0ng campaign solu0ons Customer and product segmenta0on strategy and associated new service development Lifestyle segmenta0on and service packaging Service diversifica0on and new sector entry World- class product design, development, implementa0on and guiding management of credit, debit, charge, corporate and prepaid cards Customer- based profitability analysis

13 Strategy Consul3ng Market Intelligence Data Collec0on, Analysis, Evalua0on, Assessments Regular Intelligence Es0mates Compe00on Monitoring Detailed Market Reports, Company Profiles Planning and defini0on of objec0ves Aligning customer needs, strategic direc0on and corporate culture New market entry research and business development strategy Business diversifica0on strategy development and assessment Merger and acquisi0on selec0on, evalua0on and due diligence studies Joint venture and strategic alliance opportuni0es, selec0on and evalua0on Key performance indicators and execu0ve scorecard development Pricing analyses and profitability studies

14 Business Consul3ng Business Models, Business Plan, Business Case Business needs analysis Opera0onal health- checks and business efficiency benchmarking Vendor assessment and technology selec0on RFI & RFP Bid Process Management Development of coherent, comprehensive RFI and RFP documents Performance Cockpits / Dashboards Measurement and data visualiza0on Opera0onal risk assessment Effec0ve risk management strategy and policy development Opera0onal management support Business process re- engineering Informa0on and systems technology strategy development Defining op0mum processing op0ons (outsourcing or in- house ) Ensuring op0mum use of technology Training Programme

15 Project & Programme Management Business Requirements Business Service Processes Func0onal Specifica0ons Technical Specifica0ons Service Specifica0ons Project Management Change Management Implementa0on Projects Development Projects RFI/RFP Bid Process Management Make or Buy Outsourcing of processing services Purchase of devices systems, solu0ons, applica0ons

16 M&A Process Support Exper3se Due Diligence Support Services We have worked for private equity investors and for strategic investors We act as Business Advisors in M&A selling teams of strategic investors Sojware house (CH) RFI/RFP Bid Process Management for owners We act as Business Advisors in M&A buying teams of strategic investors Card Processor (US) Business advisor in both TDD and CDD phases, new value proposi0on for opportunity Technical Due Diligence Services Card Processor (A), Payment Service Provider (B), Acquirer (D), 2x Acquirer (A), Bank Group (A/CEE) Commercial Due Diligence Services business role Card Processor (A), Payment Service Provider (B), Acquirer (D), Acquirer (A), Bank Group (A/CEE) M&A Opportunity Detec0on and Evalua0on mul0- country environment Interna0onal Bank Business advisor in both TDD and CDD phase, set up of regional acquiring businesses Processor Business Expansion Scouts for finding M&A opportuni0es

17 Organisa3ons supported...* *Does not represent full list

18 Contact Alex Rolfe Managing Director Payments Cards and Mobile Horst Förster Principal Consultant Payments Cards and Mobile

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