Connec(ng to the NC Educa(on Cloud

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1 NC Educa)on Cloud Connec(ng to the NC Educa(on Cloud May 2012 Update! Dave Furiness, MCNC! Phil Emer, Friday Institute! 1

2 First Things First Year one was about planning we are at month 17 of 44 Over $30M of the $34M cloud budget will be used to procure services and wares for LEAs and Charters We are focused on sustainability Our Iden(ty and Access Management approach has gained na(onal trac(on including with the SBAC We have met with over 50 vendors and providers SoNware as a service has made the turn NC ITS is heading into the turn 2

3 Timeline Operate Deploy RttT funding ends August 2014 Design & Build All services operational by January 2014 Planning

4 NC Educa)on Cloud Basics De- emphasize buying and hos(ng infrastructure Emphasize procuring services Raise the bar on reliability Towards 24x7 access to services The cloud isn t the backup it s the primary Defragmenta(on fewer providers, more compe((on Avoid custom integra(on adopt standards Fill in the gaps 4

5 LEA IT Infrastructure Pla=orms Platforms and Services Data and Content Shared Infrastructure SIS IIS PD System Learning Student Data Course Common Core Identity and Access Management VoIP Filtering & Firewall Content and Learning Management Enterprise Identity Messages Docs BI AP/AR LOR & Collection Management HR Finance Child Nutrition Business Operations Finance HR Data Management 5

6 Modernized Business Services i- Series RFP Central hos(ng of i- Series (AS/400) infrastructure Exact copy of LEA pla^orm hosted outside the LEA NCDPI i- Series transi(on as well Target 4Q2012 for opera(onal services Business process review Iden(fy interconnec(ons between LEA and NCDPI business systems and processes par(cularly those connected to the LEA- hosted i- Series Opportunis(cally modify and/or upgrade interfaces and applica(ons 6

7 Behind the Curtain Cloud Services Iden(ty and access management Automa(cally create user accounts Provide mechanisms for those accounts to be used to login to many services (including IIS and SBAC assessments) Require all future providers to adhere to iden(ty standards Data integra(on ETL from authorita(ve SIS, accountability, program sources Opera(onal data store Instruc(onal content services Learning object repository (LOR) Digital card catalog to search, contribute, and manage content Provisioning and procuring learning management systems Annual media and technology report (AMTR) 3.0 Automated collec(on and repor(ng Suppor(ng readiness determina(ons 7

8 Iden)ty and Access Management NC#Education#Cloud# #User#Experience 1 User%logs%into%a%cloud%service%once 2 Cloud%service%passes%user%request%to% IAM%for%authentication 4 User%granted%access%to%all %relevant%cloud%services 3 IAM%passes%user%authorization%information% back%to%cloud%service Image%Sources: Google%Apps:%%http://www.google.com/events/smallbus_apps/images/apps_ring.jpg NC%Public%Libraries:%%http://www.publiclibraries.com/plscom1.gif Moodle:%%http://moodle.org/theme/image.php?theme=moodleofficial&image=moodle=logo&rev=248&component=theme Blackboard:%%http://farm4.static.flickr.com/3110/ _fd66a1c428.jpgKK NC%DPI:%%http://www.dpi.state.nc.us/images/pixel.gif 8

9 Iden)ty and Access Management Next Steps RFP Contract Award for IAM Service (August 2012) Once the RFP is posted for vendors, a detailed evalua(on process is done to select the best service offering. A contract is then awarded to the winning vendor. Build and Implementa(on (Fall 2012 Spring 2013) IAM Pilots and Tes(ng (Spring- Summer 2013) Full Opera(onal IAM Service (August 2013) 9

10 Data Integra)on 10

11 Data Integra)on Next Steps Final DI Plan Reviews by Stakeholders Version 3.0 of DI Plan is currently being presented to DI Stakeholders for approval before moving to RFP. RFP for DI Managed Service (Summer 2012) The DI Team has gathered enough requirements and specifica(ons from the vendor and stakeholder community to create a defini(ve solicita(on proposal for the DI Service. The beginning administra(ve steps of this process have already started. DI RFP Contract Award (September 2012) Build and Implementa(on (Fall Spring 2013) DI Pilots and Tes(ng (Spring 2013) Full Opera(onal DI Service (May 2013) 11

12 Learning Object Repository 12

13 Instruc)onal Content Services Next Steps Extend NCLOR licensing to include all of K12 July 2012 Procure scalable managed LOR service Pilot star(ng July 2012 Fully opera(onal LOR service April 2013 Import standards aligned content Working with NCSU TOPS Standards aligned (NC and Common Core) resources Ini(al task: Thinkfinity Lesson Plans Content alignment work is being funded by DPI Determine LMS procurement op(ons 13

14 AMTR

15 AMTR 3.0 Next Steps Finalize Scope of Work May 2012 Engage working group on non- automated collec(on and workflow decision making June 2012 and ongoing Release RFP for Asset Management Pla^orm July 2012 Release RFP for Analy(cs Pla^orm July/August 2012 Release RFP for ongoing pla^orm management July/August

16 Enterprise Services Interview and Survey Findings On average, technology departments spend 45% to 55% of their (me as measured as a percentage of FTEs providing end- user support typical ra(o of one technician per 1,200 computers Infrastructure and client device obsolescence is prevalent Disparate requirements for teaching and learning hardware and sonware Exploring alterna(ve strategies for gepng more devices in the hands of students, e.g. BYOD Sufficient OA&M tools are typically lacking in LEAs Online assessment readiness is a concern Cloud compu(ng is a well- accepted prac(ce in the state s public schools cloud and SaaS instruc(onal applica(ons 16

17 In Front of the Curtain End- user devices Suppor(ng bring your own device (BYOD) CNE report Mobile device management Desktop virtualiza(on Desktop malware protec(on Sustainable Infrastructure AS/400 hos(ng finance/hr system moderniza(on Firewall and filtering Hosted voice over IP Wireless services and management and collabora(on Performance monitoring and management Applica(on performance management 17

18 Mobile Device Management Establish a convenience contract for mobile device management sonware or SaaS, or offer MDM func(onality as a managed shared service RFI released and responses received from AirWatch, Good Technology, JAMF SoNware (Casper), Juniper, McAfee, MobileIron (AT&T), Symantec, Zenprise AirWatch and JAMF SoNware (ios only) have the most penetra(on in NC K- 12 Mobile OS vendors offer limited func(onality - Google Apps Mobile Management, Apple Profile Manager with OS X Lion Server RFP(s) released June 15, 2012 Determine NC K- 12 demand and conduct LEA informa(onal webinars Target in- service date Q

19 Desktop & Applica)on Virtualiza)on Desktop virtualiza(on requires a substan(al upfront investment - $90 - $100 for compute and storage per desktop Capex savings are minimal Simplifying the management of desktops will reduce opera(onal costs ra(o of computers to technicians in NC K- 12 very high (1,200:1) where are the savings? Bexer service quality It really is about the applica(ons LEA trends and other feedback 19

20 Desktop & Applica)on Virtualiza)on (cont.) POC lab at MCNC currently evalua(ng Citrix and VMware solu(ons Evalua(ng deployment op(ons mi(gate risks associated with poten(al large capital investment IaaS/DaaS service strategy defini(on June 15, 2012 Parallel efforts MCNC in early stage discussions with VMware regarding a statewide license agreement for educa(on 4/2/2012 NSOC communica(ons from John Killebrew Internet2 NET+ Cloud Services 20

21 Hosted IP Telephony Establish a convenience contract for Hosted IP Telephony Services Service provider assessment complete AT&T, Jive Communica(ons, CSI, NWN, CenturyLink, Telova(ons, Bandwidth.com RFP(s) released June 29, 2012 Target date for execu(on of convenience contract November 1,

22 End- user Performance Management End- user experience monitoring extend tradi(onal network management func(onality to collect and analyze data about how end- to- end applica(on availability and latency appeared to the end user RFI June 15, 2012 Poten(al vendors - CA Technologies, HP, IBM, OPNET Technologies, SolarWinds, etcetera Service reference architecture July 13, 2012 RFP(s) released August 31, 2012 Target in- service date Q

23 Endpoint Security SoWware Many LEAs inden(fied a convenience contract for endpoint security as a possible NCEdCloud service ITS Statewide Contract - Contract No. 208M hxp://www.its.state.nc.us/itprocurement/termcontracts/contracts/208m/ STC%20208M%20webpage%20% %29.pdf Two products available on contract - McAfee and Symantec Compe(tors typically under bid state contract rates, e.g. Trend Micro 23

24 Other Early Stage Opportuni)es Opera(ons, Administra(on, and Management (OA&M) infrastructure Sustainable wireless Rural broadband programs??? 24

25 Project Summary Project Owner Status Target In- Service Iden)ty and Access Management service Friday Ins(tute RFP. RFP exi(ng NCDPI review. Q Desktop Virtualiza)on remote hosted desktops and remote virtual applica(ons MCNC Plan. Feasibility study rela(onship to online assessment. Q Mobile device management (MDM) MCNC Design. RFI/RFP defini(on. Q AMTR 3.0 automated collec(on and Friday Ins(tute Design. RFP development target Q repor(ng for IT assets release Q Learning Management System (LMS) Friday Ins(tute/ RFP. Reviewing IIS vendor Q procurement and provisioning. NCDPI responses. Establish a convenience contract for Hosted IP MCNC Design. Market study. Target RFP Q Telephony Q Data Integra)on managed service Friday Ins(tute RFP. RFP entering NCDPI review. Q /Collabora)on MCNC Opera)onal. 60 LEAs and Charters migrated 6 scheduled for 2Q Developing admin training. Learning Object Repository (LOR) Extend Friday Ins(tute Design. Procurement of Equella NCLOR to support K12 IIS and LMS integra(on licenses and maintenance with CCS. Performance monitoring/management extend network management func(onality to collect and analyze data about user applica(on availability and performance MCNC Design. Developing a reference architecture and RFI. Target RFP Q Sustainable managed wireless infrastructure MCNC Plan. Feasibility study. TBD Available Q Q AS/400 (i- Series) Managed Hos)ng Friday Ins(tute RFP. RFP award review at NCITS. Q

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