LAPS for G3: Transforming your payments journey
|
|
- Hester Flowers
- 8 years ago
- Views:
Transcription
1 LAPS for G3: Transforming your payments journey
2 G3 innovation promises to transform the payments landscape for Singapore. While focused primarily on enabling real-time payment services, G3 has a much broader, long-term scope. It represents next generation payment services based on new payment standards, open and agile technical platforms, and robust security standards that deliver enhanced service levels and a superior user experience.
3 cgi.com A s with any other generational leap in payment services, G3 presents a challenge for participating banks and their payment processing infrastructures. Banks that lead the market are looking beyond the tactical drivers of any particular scheme or product and are taking a holistic approach to turn the G3 challenge into an opportunity. LAPS is a CGI solution targeted to such market-leading banks. CGI has developed LAPS to deliver all of the capabilities of a modern, integrated payment services hub (PSH), providing end-to-end payment processing capabilities. Key features and benefits Support for all existing and future transaction types: including domestic and international, wholesale and retail, bulk and single, payments and collections, standard and urgent. Based on industry standards: most notably ISO 20022, which lies at the core of its object model. Built with state-of-the-art, proven technologies: its standards-based and open architecture makes LAPS easy to integrate and operate in virtually any kind of IT environment. Highly scalable and configurable architecture: supports organizations of all sizes and, with its modular structure, clients can focus on addressing their most immediate pains and drive ROI from each step of their payments transformation journey. Ability to quickly and independently implement changes: this feature significantly increases a company s business agility in responding to evolving market and customer demands. 1
4 cgi.com 2 Technical overview LAPS works with the G3 common payment gateway to deliver an efficient and reliable G3 solution. It provides clearing connectivity through an external gateway, so that functionality of the G3 common payment gateway is not needlessly duplicated in LAPS. LAPS supports all G3 messages (most of which are ISO standard) and provides all of the functionality needed to process G3 inward and outward payments. It should be noted that G3 introduces a small number of simple, purpose-designed XML messages that are not covered by the ISO standard. These messages are used to facilitate and automate some of the G3 administrative and exception flows, like logging off for scheduled maintenance or the automated download of prepared bank statements. These non-iso messages are also supported by LAPS. In terms of integration, a LAPS implementation requires the configuration of at least two interfaces one for channels that provide outward transaction instructions (and optionally receive feedback from LAPS) and another for the authorization and posting of transactions. This simplified scheme, including the main functional blocks, is depicted in the following diagram: Bank G3 channels MEPS+(MAS) Payment instructions / feedback LAPS Settlement LAPS core modules, workflow, database, security, monitoring, etc. Reconciliation Reversals Rejections Notifications Reporting Validations Limits Authorization Accounting SLA management ISO G3 messages G3 common payment gateway Transactions Feedback Bank statements Admin. messages G3 host Other banks G3 banks, business rules, reference / static data Authorization / posting Core banking For additional functionality, LAPS can integrate with additional bank systems and services. These may include, for example, the bank s billing system or SMS gateway.
5 cgi.com 3 Architecture LAPS is a robust, three-tier, Java enterprise application, leveraging modern, industry-standard technologies. Its architecture is designed to provide very high scalability and throughput without any sacrifices in service availability, security or disaster recovery capabilities. The core of LAPS is a unique, purpose-built processing engine, highly optimized for processing payment (and payment-related) transactions in different processing modes. LAPS can integrate with virtually any system using its internal flexible integration framework and utilizing a host of ready-to-use channel/message adapters. All data is held securely in an Oracle database, with a configurable data retention period and standard data archiving and purging processes. For end users, LAPS provides a highly efficient and user friendly browser-based GUI. One of the unique aspects of LAPS is the breadth of features and functionality already present in the core product. The functionality available in LAPS goes well beyond initial G3 real-time processing needs, providing you with a truly future-proof solution. LAPS for G3 provides you with end-to-end real-time processing capabilities in a compact, preconfigured package. When you are ready to add more transaction products and services to LAPS, a solid foundation will already be in place. Business benefits LAPS provides a complete, out-of-the-box G3 payment processing solution and is available for immediate, rapid deployment. With LAPS, you gain more than a technology solution and framework. You also benefit from the following: Experienced people who understand your needs and your business ecosystem and have decades of experience in helping clients to get the most from their payments practice Leading software innovation Professional services expertise In short, LAPS is all about delivering the best overall service and business outcomes. With LAPS, you can provide your customers with flexible and value-added services while reducing your costs dramatically. You will be ready for the future because you can handle exponential growth and the expansion of your portfolio of services whatever comes your way. You can enjoy the business benefits that are realized only through a truly scalable all payments service hub. Our clients span the globe. Through collaboration and partnership, we are helping them achieve real cost efficiencies.
6 cgi.com We needed a high-volume payment services hub that would not only comply with industry changes, but also lay the groundwork for future growth and development. CGI s in-depth understanding of the payments market in this region and the scalability of LAPS meant this was the best solution to help us meet our long-term plans and better support our customers. ANZ 4
7 cgi.com 5 Why CGI? We ve been supporting and shaping the financial services market for decades. We were behind the original design for the SWIFT interbank network in the early 70s, and since then we ve worked with 70 percent of the world s top financial institutions, including 8 of the top 10 global banks. Our systems currently process 40 percent of the world s foreign exchange, 19 trillion dollars in fund transfers each day, as well as 15 percent of all SWIFT messages. We have built more than 20 of the world s RTGS payment structures. Our clients are supported by more than 10,000 financial services professionals based in 40 countries. We work as a partner, not just a provider. Through a consistent, disciplined and accountable delivery approach, CGI has achieved an industry-leading track record of on-time, on-budget delivery. As a result, our average client satisfaction score for the past 10 years has measured consistently higher than 9 out of 10. We help financial institutions, including most major banks and top insurers, reduce cost, increase efficiency and improve customer service. We chose CGI because of its payment industry knowledge and understanding of the local environment and the wider APAC region. LAPS rich functionality and modern architecture will enable us to better service our customers and remain competitive by bringing new products to market WestPac
8 cgi.com With 69,000 professionals in 40 countries, CGI fosters local accountability for client success while bringing global delivery capabilities to clients front doors. Founded in 1976, CGI applies a disciplined delivery approach that has achieved an industry-leading track record of on-time, on-budget projects. Our high-quality business consulting, systems integration and outsourcing services help clients leverage current investments while adopting new technology and business strategies that achieve top and bottom line results. As a demonstration of our commitment, our average client satisfaction score for the past 10 years has measured consistently higher than 9 out of CGI GROUP INC. All rights reserved. This document is protected by international copyright law and may not be reprinted, reproduced, copied or utilized in whole or in part by any means including electronic, mechanical, or other means without the prior written consent of CGI. Whilst reasonable care has been taken by CGI to ensure the information contained herein is reasonably accurate, CGI shall not, under any circumstances be liable for any loss or damage (direct or consequential) suffered by any party as a result of the contents of this publication or the reliance of any party thereon or any inaccuracy or omission therein. The information in this document is therefore provided on an as is basis without warranty and is subject to change without further notice and cannot be construed as a commitment by CGI.
Payments are evolving: Make sure you re in the driver s seat
Payments are evolving: Make sure you re in the driver s seat Today s financial services industry is fast changing and challenging. The key to success for many banks in the coming years will be their ability
More informationInfrastructure consulting. Global Infrastructure
Infrastructure consulting Global Infrastructure Services Operational costs systems availability compliance and security energy and power usage disaster recovery all contribute to today s increasingly complex
More informationCGI Payments360. Moving money with greater agility and confidence. Experience the commitment
CGI Payments360 Moving money with greater agility and confidence Experience the commitment Addressing today s payments realities Customers want the ability to buy anything, pay anyone and bank anywhere
More informationMaximising supply chain throughput with existing infrastructure
Maximising supply chain throughput with existing infrastructure Improve customer service without capital outlay 1 the CHALLENGE SUPPLY CHAIN AND LOGISTICS Increasing global complexity and uncertainty is
More informationGlobal Infrastructure Services. Technical service desk
Global Infrastructure Services Technical service desk As IT environments grow increasingly complex, today s global workforce demands a much higher level of technical support. To be successful, technical
More informationLook beyond the horizon. A smart back office for the public sector
Look beyond the horizon A smart back office for the public sector cgi-group.co.uk 2 Since 2002 our Government Procurement Service framework for payroll and HR services has been delivering savings and high
More informationGain the TWIN advantage
Gain the TWIN advantage cgi.com 1 MASTER YOUR GLOBAL TREASURY AND ASSET MANAGEMENT CHALLENGES Question: How do you focus on shareholder value while combining your financial competence in your treasury
More informationStriking the balance between risk and reward
Experience the commitment Striking the balance between risk and reward in payments modernization Staying competitive in financial services requires meeting everincreasing customer expectations for digital
More informationBanking Application Modernization and Portfolio Management
Banking Application Modernization and Portfolio Management Key Challenges and Success Factors As part of their long-term strategic plans, banks are seeking to capitalize on their legacy applications. Acquired
More informationConnect for new business opportunities
Connect for new business opportunities The world of connected objects How do we monitor the carbon footprint of a vehicle? How can we track and trace cargo on the move? How do we know when a vending machine
More informationNever stop growing. A smarter back office for Government Procurement Service framework users
Never stop growing A smarter back office for Government Procurement Service framework users cgi-group.co.uk 2 A key component of the government s strategy is to target savings in the back-office. You have
More informationHow To Use Ncr Aptra Clear
NCR APTRA CLEAR National payment hub for clearing and settlement Shifting payment dynamics: The international scope Every country has some form of unique payment system based on its own financial practices,
More informationHSE - Safety doesn t happen by accident. Oil and gas
HSE - Safety doesn t happen by accident Oil and gas cgi.com 2 Health Safety and Environment (HSE) Working in the oil and gas industry rarely involves sitting behind a desk all day. The nature of the product
More informationWHITE PAPER Business Process Services: A Successful Transition Is the Foundation of World- Class Outsourcing cgi.com
WHITE PAPER Business Process Services: A Successful Transition Is the Foundation of World- Class Outsourcing A summary of the key transition questions asked by our clients In this paper, we examine five
More informationHow To Build A Solution Architecture
RCDA: Risk- and CostDriven Architecture Solution architecture for the agile age 1 cgi.com The idea of architecture in the digital world sounds good. Put a masterbuilder in charge of the design of your
More informationBusiness Process Services: A Value-Based Approach to Process Improvement and Delivery
WHITE PAPER Business Process Services: A Value-Based Approach to Process Improvement and Delivery In this white paper, we examine how your business can be improved through business process services. Business
More informationRatabase. Powerful, innovative rating simplified
Ratabase Powerful, innovative rating simplified From generating price quotes to modeling new classes of risk, insurance rating moves at the speed of the Internet. To be competitive, insurance companies
More informationGreen data centers CONTRIBUTING TO A HEALTHY BOTTOM LINE AND ENVIRONMENT
Green data centers CONTRIBUTING TO A HEALTHY BOTTOM LINE AND ENVIRONMENT cgi.com 1 With more than 35 years of experience in managing secure and efficient data centers, CGI is committed to providing clients
More informationcgi.com/retail 1 Omni-Commerce: Today s Imperative for Retail Success
cgi.com/retail 1 Omni-Commerce: Today s Imperative for Retail Success 2 cgi.com/retail The retail industry is expected to evolve more over the next 10 years than it has in the last 50 years. E-commerce,
More informationOptimising revenue management. The advantages of CGI Collections 360
Optimising revenue management The advantages of CGI Collections 360 cgi-group.co.uk 2 As a successful business you have a clear focus on maintaining cash & liquidity. The right revenue management capability
More informationStreamline End-to-End Payment Processes on a Central Platform
SAP Brief SAP for Banking SAP Payment Engine Objectives Streamline End-to-End Payment Processes on a Central Platform Extend and simplify payment processes Extend and simplify payment processes Financial
More informationLess haste, more speed. SAP HANA solutions from CGI
Less haste, more speed SAP HANA solutions from CGI cgi-group.co.uk 2 Introduction What would it mean for your business if you could: see the status of your company as it is right now across the entire
More informationThe Eight Dimensions of Customer Experience for Financial Services
WHITE PAPER: FINANCIAL SERVICES The Eight Dimensions of Customer Experience for Financial Services OCTOBER 2007 Table of Contents Executive Summary SECTION 1 2 Financial Institutions Shift Their Focus
More informationHP Agile and Innovative Solutions for Service Providers. Teaming with Microsoft for next-generation solutions. HP Services
HP Agile and Innovative Solutions for Service Providers Teaming with Microsoft for next-generation solutions HP Services Meeting the demands of a challenging market In competitive business environments,
More informationRun Better in Weeks to Address Current and Future Business Needs
SAP Brief SAP Rapid Deployment s Objectives Run Better in Weeks to Address Current and Future Business Needs Accelerate your time to value Accelerate your time to value Meeting core business objectives
More informationORACLE S PRIMAVERA FEATURES PORTFOLIO MANAGEMENT. Delivers value through a strategy-first approach to selecting the optimum set of investments
ORACLE S PRIMAVERA FEATURES Delivers value through a strategy-first approach to selecting the optimum set of investments Leverages consistent evaluation metrics, user-friendly forms, one click access to
More informationENTERPRISE PAYMENTS SOLUTIONS
ENTERPRISE PAYMENTS SOLUTIONS OFFERINGS Enterprise payments transformation services Messaging infrastructure consolidation Functional and technology solution design Liquidity management optimization Development,
More informationCGI in Insurance. Preparing for Tomorrow, Today
Preparing for Tomorrow, Today In a fiercely competitive and rapidly changing global marketplace, insurers are focused on transforming their operations and taking advantage of new opportunities ushered
More informationSupply Chain Acceleration: Our Offering for Enabling Growth
Supply Chain Acceleration: Our Offering for Enabling Growth Supply Chain Acceleration Services Supply Chain Acceleration (SCA) brings together 30 years of supply chain knowledge and domain expertise, that
More informationIBM Sales and Distribution IBM and Manhattan Associates
IBM Sales and Distribution IBM and Manhattan Associates Innovating across the supply chain and beyond 2 IBM and Manhattan Associates Market-leading companies realize that their supply chains are strategic
More informationwhitepaper critical software characteristics
australia +613 983 50 000 brazil +55 11 3040 4700 canada +1 416 363 7844 cyprus +357 5 845 200 france +331 5660 5430 germany +49 2 131 3480 ireland +353 1 402 9439 israel +972 3 754 6222 italy +39 06 5455
More informationData Center Optimization and Consolidation. Global Infrastructure Services
Data Center Optimization and Consolidation Global Infrastructure Services cgi.com 2 CGI s consulting team helps clients develop and execute solutions that are responsive to their unique business needs
More informationOracle Retail Customer Engagement Cloud Services
OR A C L E D A T A S H E E T Oracle Retail Customer Engagement Cloud Services Oracle Retail Customer Engagement Cloud Services is a suite of integrated cloud services designed to drive incremental revenue
More informationRealizing the Value of Customer Information: Lessons from Consumer Banking Success Stories
WHITE PAPER Realizing the Value of Customer Information: Lessons from Consumer Banking Success Stories Business-to-consumer (B2C) companies have tried for decades to achieve a complete and unified view
More informationNetwork Infrastructure Services
Network Infrastructure Services Creating the networks that enable adaptive enterprises HP Services Reinventing the enterprise network as a strategic asset The velocity of business is increasing dramatically.
More informationDefining the Right Mobile Enterprise Strategy with CGI
WHITE PAPER SAP IN UTILITIES Defining the Right Mobile Enterprise Strategy with CGI Series overview As the leading implementer of Sybase mobile technology, we have produced two short papers to guide you
More informationCustomer-centric default management Taking collections to the next level
Experience the commitment ISSUE PAPER Customer-centric default management Taking collections to the next level This issue paper describes how customer-centric default management can generate both short-term
More informationHP Services Global Service Desk with esupport. Innovative technology and business processes that transform IT support for your employees
HP Services Global Service Desk with esupport Innovative technology and business processes that transform IT support for your employees Positioned in Leaders quadrant in Gartner s 2004 Magic Quadrant for
More informationHow To Run A Global Trade Finance Bank With Cgi Trade360
Get ahead of the curve in global trade finance When your customer says, I want my bank to Can your bank meet the need? We have the ability to turn to CGI and ask them to modify the solution or to roll
More informationSolution brief. HP solutions for IT service management. Integration, automation, and the power of self-service IT
Solution brief HP solutions for IT service management Integration, automation, and the power of self-service IT Make IT indispensable to the business. Turn IT staff into efficient, cost-cutting rock stars.
More informationAt the Heart of Connected Manufacturing
www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of
More informationPrivate cloud computing
White paper Private cloud computing Increase agility and reduce cost Increasing agility and reducing cost with cloud computing Table of contents 2 A time of big IT trends 3 As if IT needed more challenges
More informationLet s build sustainable HR together. Human Resources Outsourcing
Let s build sustainable HR together Human Resources Outsourcing cgi.com 2 Organizations are looking for HR solutions that deliver a balance in the think bigger, work smarter and perform better approach.
More informationINFORMATION CONNECTED
INFORMATION CONNECTED Cover Your Lending and Leasing Business from All Angles Oracle FLEXCUBE Lending and Leasing Define. Comply. Collect. Adapt. A Comprehensive Solution for All Your Lending Needs The
More informationcgi.com Delivering Smarter Mobility
cgi.com 1 Delivering Smarter Mobility cgi.com 2 cgi.com 3 A view of the future It has been widely documented that by 2030 two-thirds of the world s population will live in cities and by 2050 this will
More informationAccenture CAS: Solution Implementation Making change happen
Accenture CAS: Solution Implementation Making change happen Rooted in a strong culture of client service and success, our smart, committed and experienced professionals collaborate as global teams to create
More informationHow do you manage the growing complexity of software development? Is your software development organization as responsive to your business needs as
How do you manage the growing complexity of software development? Is your software development organization as responsive to your business needs as it could be? Borland Core SDP enables your IT organization
More informationThe power of collaboration: Accenture capabilities + Dell solutions
The power of collaboration: Accenture capabilities + Dell solutions IT must run like a business grow with efficiency, deliver results, and deliver long-term strategic value. As technology changes accelerate
More informationThree simple steps to effective service catalog and request management
Three simple steps to effective service catalog and request management Prepare for cloud initiatives and get incremental ROI with self service catalog and request management Business white paper Executive
More informationS T R A T E G I C P A R T N E R S H I P D A T A, N E T O W R K S P E O P L E, P R O C E S S, T E C H N O L O G Y, Europe
S T R A T E G I C P A R T N E R S H I P WHERE INNOVATION BEGINS Web-enabled, transparent, optimized business processes, extensive data analytics, continuously innovated business solution for the P&C /
More informationIBM and ACI Worldwide Providing comprehensive, end-to-end electronic payment solutions for retail banking
IBM and ACI Worldwide Providing comprehensive, end-to-end electronic payment solutions for retail banking IBM and ACI offer unparalleled expertise in designing and optimizing payment systems As leading
More informationTransform Invoice Management with a Hybrid of Cloud and On-Premise Software
SAP Brief SAP Business Suite SAP Invoice Management Objectives Transform Invoice Management with a Hybrid of Cloud and On-Premise Software Achieve a higher level of performance Achieve a higher level of
More informationPRIMAVERA PORTFOLIO MANAGEMENT
PRIMAVERA PORTFOLIO MANAGEMENT Every business faces critical enterprise investment decisions. Making these decisions is among your most pressing challenges. Your PORTFOLIO MANAGEMENT FEATURES Delivers
More informationSonata Managed Application Lifecycle Services
Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing
More informationHP Systems Insight Manager and HP OpenView
HP Systems Insight Manager and HP OpenView Working Better Together to Deliver End-to-End Management, from Hardware Infrastructure to Business Service Availability Executive Summary... 2 Challenges of Managing
More informationRed Hat Cloud, HP Edition:
Red Hat Cloud, HP Edition: Private IaaS Clouds 2 Red Hat Cloud 2 Red Hat Enterprise Virtualization 3 Red Hat Enterprise Linux 3 Red Hat Network Satellite 3 HP CloudSystem Matrix and HP Converged Infrastructure
More informationHP Business Intelligence Solutions. Connected intelligence. Outcomes that matter.
HP Business Intelligence Solutions Connected intelligence. Outcomes that matter. Figure 1: The gap between realized and expected business outcomes continues to widen. Organizations must close this gap.
More informationManaged Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services
Managed Desktop Services End-user workplace management solutions for your distributed-client computing environment HP Services Managing your distributed-client computing environment If your IT organization
More informationCloud ERP. Scalable management for global resources
Cloud ERP Scalable management for global resources The substance behind cloud technology For many businesses the task of managing the complex network of resources across geographical boundaries, cultures,
More informationBest practices in demand management, project lifecycle management, and application lifecycle management
Best practices in demand management, project lifecycle management, and application lifecycle management How HP PPM Center and ResultsPositive create improved business outcomes through visibility into business
More informationDrive Performance and Growth with Scalable Solutions for Midsize Companies
SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business All-in-One s Objectives Drive Performance and Growth with Scalable s for Midsize Companies Manage every aspect of your business in
More informationGlobal Infrastructure Services, Solutions & Consulting. Solutions. Cloud computing
Global Infrastructure Services, Solutions & Consulting Solutions Cloud computing Until now, managing IT infrastructure has been about negotiating limits limited processing power, capacity, bandwidth and
More informationB2B E-Commerce Solutions Empower Wholesale Distributors
SAP Thought Leadership Paper Wholesale Distribution B2B E-Commerce Solutions Empower Wholesale Distributors Achieve Interaction Excellence with Outstanding Online Experiences and High-Quality Digital Content
More informationMicrosoft Dynamics CRM Solutions for Retail Banking
Performance Microsoft Dynamics CRM Solutions for Retail Banking White Paper Setting new standards that enable retail banks to attract, retain, and service customers with superior speed, efficiency, and
More informationElevate Your Customer Engagement Strategy with Cloud Services
SAP Brief SAP Services Cloud Services for Customer Relations Objectives Elevate Your Customer Engagement Strategy with Cloud Services Win over today s empowered customers Win over today s empowered customers
More informationHow Technology Supports Project, Program and Portfolio Management
WHITE PAPER: HOW TECHNOLOGY SUPPORTS PROJECT, PROGRAM AND PORTFOLIO MANAGEMENT SERIES 4 OF 4 How Technology Supports Project, Program and Portfolio Management SEPTEMBER 2007 Enrico Boverino CA CLARITY
More informationData Center Management solutions
Data Center Management solutions Streamline operations while delivering user satisfaction. Reduce costly technical complexity. Drive profitable growth. HP Services In a November 2002 InformationWeek survey,
More informationSuccessful Outsourcing of Data Warehouse Support
Experience the commitment viewpoint Successful Outsourcing of Data Warehouse Support Focus IT management on the big picture, improve business value and reduce the cost of data Data warehouses can help
More informationWynsure Insurance Solutions. _experience the commitment
Wynsure Insurance Solutions _experience the commitment Increased competition, rising costs and declining profits, new regulatory challenges and the high cost of maintaining and enhancing legacy systems
More informationIntegrate for Success
Integrate for Success Customer experience in Retail Retail insight cgi-group.co.uk 1 The Key to Thriving in the Retail Environment is Integration, Integration, Integration Retailers have endured tough
More informationModernizing the User Experience with SAP
User Experience Solutions from SAP Modernizing the User Experience with SAP 2014 SAP SE or an SAP affiliate company. All rights reserved. The User Experience Revolution UX Solutions UX Services Benefits
More informationJENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX
JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically
More informationTransform Your Bank in Measurable Steps
Banking Transformation Framework Transform Your Bank in Measurable Steps Table of Contents 2 Establish a Platform for Transformation 3 Transform Your Business 3 Use the Reference Architecture As a Foundation
More informationAn Enterprise Framework for Building the Transaction Bank of the Future
An Enterprise Framework for Building the Transaction Bank of the Future Table of contents Executive summary...1 Driving revenue and profitable growth from legacy transaction banking models...2 Key transaction
More informationagility made possible
SOLUTION BRIEF CA Private Cloud Accelerator for Vblock Platforms how quickly can your private cloud support the increasing demand for business services and accelerate time-to-value for your Vblock platforms
More informationCGI s Facility Management Service Desk. Business Process Outsourcing
CGI s Facility Management Service Desk Business Process Outsourcing 2 cgi.com Our mission at CGI Business Process Outsourcing: To be the preferred partner in value-add front line services, empowering clients
More informationSOLUTION WHITE PAPER. Remedyforce Powerful Platform
SOLUTION WHITE PAPER Remedyforce Powerful Platform INTRODUCTION Any type of service desk needs a powerful technology platform to support their customers. However, several challenges arise when attempting
More informationDuck Creek. On-Demand
Duck Creek On-Demand Ever wonder how your business could benefit from cloud computing? Wonder no more. Once considered an emerging technology, cloud computing is now being used by businesses in all industries
More informationTHE ENSIGHTEN PROMISE. The Power to Collect, Own and Activate Omni-Channel Data
THE ENSIGHTEN PROMISE The Power to Collect, Own and Activate Omni-Channel Data EXECUTIVE SUMMARY Pure client-side or pure server-side tag management systems (TMS) suffer from critical limitations: The
More informationAccenture Foundation Platform for Oracle
Accenture Foundation Platform for Oracle 2 Oracle Accenture s pre-built, pre-tested Oracle Fusion Middleware based architecture is a strategic decision guide and implementation accelerator that improves
More informationA payment hub that makes payments pay
Software overview A payment hub that makes payments pay Modernise your payment environment Customer service is key to us remaining ahead of our competitors and at the forefront of the industry. With that
More informationRed Hat Enterprise Linux solutions from HP and Oracle
Red Hat Enterprise Linux solutions from HP and Oracle Driven by innovation to improve interoperability and scalability, HP, Red Hat, and Oracle deliver a broad and deep range of Linux offerings to enhance
More informationSAP ERP HUMAN CAPITAL MANAGEMENT SOLUTION OVERVIEW
SAP ERP HUMAN CAPITAL MANAGEMENT SOLUTION OVERVIEW HUMAN CAPITAL ASSETS ARE VITAL With SAP E-Recruiting, we can improve personnel selection while maintaining a high level of efficiency in our back-office
More informationCustomer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs
Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high
More informationAccenture & NetSuite
Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these
More informationManaging Data Growth Within Contract Management Systems with Archiving Strategies
Managing Data Growth Within Contract Management Systems with Archiving Strategies consulting group 1 The most common and increasing prevalent concern of owners of contract management applications is the
More informationEnterprise Information Management Services Managing Your Company Data Along Its Lifecycle
SAP Solution in Detail SAP Services Enterprise Information Management Enterprise Information Management Services Managing Your Company Data Along Its Lifecycle Table of Contents 3 Quick Facts 4 Key Services
More informationIt s Time to Revisit your Complaint Management System. January 2014
It s Time to Revisit your Complaint Management System January 2014 Sponsored by: - 1 - DMG Consulting LLC Table of Contents Servicing Applications Make a Difference... 1 Delivering Outstanding Customer
More informationTransportation Management
Inventory Optimization Transportation Management Distribution Management Order Management Store Inventory & Fulfillment Planning www.manh.com Delivering end-to-end visibility and control across your global
More informationIBM Software A Journey to Adaptive MDM
IBM Software A Journey to Adaptive MDM What is Master Data? Why is it Important? A Journey to Adaptive MDM Contents 2 MDM Business Drivers and Business Value 4 MDM is a Journey 7 IBM MDM Portfolio An Adaptive
More informationagility made possible
SOLUTION BRIEF CA Technologies and NetApp Integrated Service Automation Across the Data Center can you automate the provisioning and management of both virtual and physical resources across your data center
More informationHP Change Configuration and Release Management (CCRM) Solution
HP Change Configuration and Release Management (CCRM) Solution HP Service Manager, HP Release Control, and HP Universal CMDB For the Windows Operating System Software Version: 9.30 Concept Guide Document
More informationDemand more from your retail marketing. HP Retail Promotion Manager
Demand more from your retail marketing. HP Retail Promotion Manager Reduce costs and boost sales. The HP Retail Promotion Manager provides a solution for retailers seeking to streamline and simplify the
More informationUnlock the Value of Your Microsoft and SAP Software Investments
SAP Technical Brief SAP Gateway Objectives Unlock the Value of Your Microsoft and SAP Software Investments Bridging the integration gap between SAP and Microsoft environments Bridging the integration gap
More informationBeyond Labor Arbitrage. Achieving operational excellence through business process outsourcing
Beyond Labor Arbitrage Achieving operational excellence through business process outsourcing Viewpoint paper operational excellence through an integrated life cycle approach. Although cost pressures continue
More informationToday, the Cisco Enterprise B2B team has created automated and standardized processes in the following areas:
How Cisco Enables Electronic Interactions with Sales, Manufacturing, and Service Partners Business-to-business drives productivity, growth, and an improved customer experience. Cisco IT Case Study/Business
More informationRealizing the Potential: Selling SAP Business One in the Cloud
2014 SAP SE or an SAP affiliate company. All rights reserved. Realizing the Potential: Selling SAP Business One in the Cloud Ascarii Limited Industry SAP Business One OEM Partner Products and Services
More informationSIEBEL EBILLING MANAGER AND BILLING ANALYTICS SELF- SERVICE SOLUTIONS
SIEBEL EBILLING MANAGER AND BILLING ANALYTICS SELF- SERVICE SOLUTIONS Oracle s Siebel Customer Relationship Management (CRM) applications enable organizations to more effectively sell to, market to, and
More informationThree simple steps to effective service catalog and request management
Three simple steps to effective service catalog and request management Prepare for cloud initiatives and get incremental ROI with self service catalog and request management Business white paper Executive
More informationVisit talktalkbusiness.co.uk. Call 0800 954 5707. Email enquiries@talktalkbusiness.co.uk
By choosing Avaya and TalkTalk Business your business will benefit from market leading IP Telephony and the UK s most available Next Generation Network to deliver the ultimate one stop shop. Avaya s unique
More information