VoiceMan Universal Voice Dialog Platform

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "VoiceMan Universal Voice Dialog Platform"

Transcription

1 VoiceMan Universal Voice Dialog Platform

2 VoiceMan The Voice Portal with many purposes Seite 2

3 Voice Computers manage to do ever more Modern voice portals can... extract key words from long sentences: Yes, er, I would like to know my account balance, please. understand continuously spoken Voice: Account number twenty three thirty one five eight two be interrupted: Experienced users can speed up conversations In addition, the Sikom VoiceMan System can... be very efficiently developed thanks to a highly performing graphic development context personalise the Voice dialogue thanks to its integrated data base and data base interfaces be well integrated - into existing Back Office contexts - into existing CRM systems - into existing Call Centers through CTI Seite 3

4 New Applications - Identification through voice patterns Welcome at Sikom Password Reset System. What is your Personnel number? Please say your personal password. Hans Muster Thank you. You ll receive your new password shortly via SMS. Seite 4

5 Usages of the multimodal portal Combined Web and Voice portals for companies and public administrations Interactive Learning Operation of terminals (PCs) Automatic multimodal presentations Visual queue for Contact Centers Seite 5

6 Usages of the multimodal portal Cash Multimodal CeBIT Information System closest ATM You are here Where s the next ATM? Back All ATMs Traffic Shopping powered by Sikom Seite 6

7 VoiceMan 7.5/8.0 Choice of several feature levels: DTMF Classic Europe Business Professional Independent of proprietary telephone add on cards Easy integration into client s environment Scalable from two to any number of channels since September 2006: High-end TTS by Loquendo included Seite 7

8 VoiceMan performance characteristics 1/2 Supports different script languages Switching functions/network SKS (Sikom), VoiceXML 2.1, ECMA-Skript Graphic dialogue designer (SKS) Multimodal expansion of the SKS functionality Unified Messaging Transfer (ECT, ICT, path replacement, direct) Call conferences Gateway ( CAPI <-> VoIP) Diagnose, Tuning and Statistics Voice logging Measurement points in the dialogue Sending, receiving, polling via Fax (T.30) Sending, receiving SMS (SMTP, POP3) Real time WEB debugger Media studio Grammar studio Voice Seite 8

9 VoiceMan performance characteristics 2/2 Communications interfaces Open standards (PSTN/PBX) PRI, BRI, E1, T1, SS7* Communications interfaces (VoIP) SIP, H.323 Intelligent resource management Voice recognition Text-To-Speech Simultaneous resource usage Voice recognition (ASR) Text-To-Speech (TTS) CAPI 2.0, SIP, MRCP, SAPI, VoiceXML 2.0,2.1 ECMA-Script, ODBC, SQL, HTTP, SOAP Voice recognition and Voice processing Integrated VAD Unified grammar format (ABNF) Unified semantic interpretation of results Native speech recognition Pre and post processor for grammar CTI-Support CSTA interface (additional optional) Seite 9

10 3-layer model - aim: Creating independent layers Geographically independent authorisation concept Management & Work Real time Monitor Forecast Reporting Agent Desktop Dispatcher, Team leader Configuration, Administration Routing: Independent of Events & Infrastructure Business Logic Routing Engine Queue & MOH Self Service Dialogue system IN IN-Routing Outbound Infrastructure: Voice and Data Seite 10

11 VoiceMan EDSS1 Q.SIG SS7 CAPI 2.0 special connectors Multimedia Server MRCP Voice recognition ASR Voice synthesis TTS a G sya wet SoftPhone Internet H.323 SIP Administration and monitoring direct TCP UDP MCI VoiceXML SKS ECMA SQL ABNF VAD Grammar Processor Native ASR HTTP User Interface SAPI ODBC HTTP XML SOAP Speaker recognition SV; SI Voice synthesis TTS Data bases/backend VoiceMan Server Interface Resources Seite 11

12 VoiceMan Navigator End points Resources Traces Data bases Dialogue Web server Help programmes Seite 12

13 VoiceMan: Tools for dialogue management Script Interpreter Script languages SIKOM-Skript (SKS) VoiceXML V2.0 ECMA (Java script) Tools Dialogue Designer Flow Designer JavaScriptStudio (planned) Seite 13

14 VoiceMan Dialogue Designer Flexible, visual tool for script writing Resource data base Extremely suited for highly complex but clear n-dimensional dialogues Seite 14

15 VoiceMan Dialogue Designer Overview Status view with stacking feature Results table Status (node) Stacking feature Seite 15

16 VoiceMan standard modules (extract): Company Assistant automatic connection through natural speech and automatic data base synchronisation Conference Assistant Conference server coupling: e.g. start conferences through Voice, GSM integration Call back management for Service centers and Call Centers Seite 16

The universal Contact Center

The universal Contact Center The universal Contact Center Seite 2 AgentOne: The multimodal Contact Center solution Organises the entire Call Flow Saves all data of active Contact Center Administration of all processes through a graphic

More information

Avaya Aura Orchestration Designer

Avaya Aura Orchestration Designer Avaya Aura Orchestration Designer Avaya Aura Orchestration Designer is a unified service creation environment for faster, lower cost design and deployment of voice and multimedia applications and agent

More information

Deploying Cisco Unified Contact Center Express Volume 1

Deploying Cisco Unified Contact Center Express Volume 1 Deploying Cisco Unified Contact Center Express Volume 1 Course Introduction Learner Skills and Knowledge Course Goal and Course Flow Additional References Your Training Curriculum General Administration

More information

VXI* IVR / IVVR. VON.x 2008 OpenSER Summit. Ivan Sixto CEO / Business Dev. Manager. San Jose CA-US, March 17th, 2008

VXI* IVR / IVVR. VON.x 2008 OpenSER Summit. Ivan Sixto CEO / Business Dev. Manager. San Jose CA-US, March 17th, 2008 VXI* IVR / IVVR San Jose CA-US, March 17th, 2008 Ivan Sixto CEO / Business Dev. Manager VON.x 2008 OpenSER Summit Index 1 About INET 2 What is VoiceXML? 3 VXI* Platforms for IVR / IVVR 4 Customer's Business

More information

Application Notes for Speech Technology Center Voice Navigator 8 with Avaya Aura Experience Portal 7.0.1 - Issue 1.0

Application Notes for Speech Technology Center Voice Navigator 8 with Avaya Aura Experience Portal 7.0.1 - Issue 1.0 Avaya Solution & Interoperability Test Lab Application Notes for Speech Technology Center Voice Navigator 8 with Avaya Aura Experience Portal 7.0.1 - Issue 1.0 Abstract These application notes describe

More information

FrontRange Voice. Password Reset via Self-Service. Presented by: Mark Hodgen Email: mark.hodgen@frontrange.com

FrontRange Voice. Password Reset via Self-Service. Presented by: Mark Hodgen Email: mark.hodgen@frontrange.com FrontRange Voice Password Reset via Self-Service Presented by: Mark Hodgen Email: mark.hodgen@frontrange.com 12/2/2009 Agenda Self-Service Why? Using the telephone for self-service Self-Service via the

More information

Abstract. Avaya Solution & Interoperability Test Lab

Abstract. Avaya Solution & Interoperability Test Lab Avaya Solution & Interoperability Test Lab Application Notes for LumenVox Automated Speech Recognizer, LumenVox Text-to-Speech Server and Call Progress Analysis with Avaya Aura Experience Portal Issue

More information

MITEL. 5000 Communications Platform

MITEL. 5000 Communications Platform MITEL 5000 Communications Platform Today s Hybrid Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization by utilizing

More information

PRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0

PRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0 Version 1.2 HELPDESK EXPRESS 1.0 Revision 1 - March 2005 PRODUCT GUIDE HELPDESK EXPRESS 1.0 Version 1.2 Revision 1 - February 2005 ProTel Communications Ltd. follows a policy of continuous development

More information

Voice Processing Standards. Mukesh Sundaram Vice President, Engineering Genesys (an Alcatel company)

Voice Processing Standards. Mukesh Sundaram Vice President, Engineering Genesys (an Alcatel company) Voice Processing Standards Mukesh Sundaram Vice President, Engineering Genesys (an Alcatel company) Agenda Interactive Voice Response Speech Processing Computer Telephony Integration IP Telephony Standards

More information

Description: Objective: Upon completing this course, the learner will be able to meet these overall objectives:

Description: Objective: Upon completing this course, the learner will be able to meet these overall objectives: Course: Deploying Cisco Unified Contact Center Express Software v9.0 Duration: 5 Day Hands-On Lab & Lecture Course Price: $ 3,695.00 Learning Credits: 37 Description: Deploying Cisco Unified Contact Center

More information

IVR CRM Integration. Migrating the Call Center from Cost Center to Profit. Definitions. Rod Arends Cheryl Yaeger BenchMark Consulting International

IVR CRM Integration. Migrating the Call Center from Cost Center to Profit. Definitions. Rod Arends Cheryl Yaeger BenchMark Consulting International IVR CRM Integration Migrating the Call Center from Cost Center to Profit Rod Arends Cheryl Yaeger BenchMark Consulting International Today, more institutions are seeking ways to change their call center

More information

Cisco IOS VoiceXML Browser

Cisco IOS VoiceXML Browser Cisco IOS VoiceXML Browser Q. What is VoiceXML? A. Voice Extensible Markup Language (VoiceXML) is an XML-based creation environment for voice applications including user interfaces for use with automatic-speech-recognition

More information

ACP 3.2 Novelties. Edition 01 March, 2014. Aastra - 2014 1

ACP 3.2 Novelties. Edition 01 March, 2014. Aastra - 2014 1 ACP 3.2 Novelties Edition 01 March, 2014 Aastra - 2014 1 Mitel 2014 Content New features New Aastra light classic interface Calls log SIP encryption Incoming SMS CSTA link for subscriber supervision Subscriber

More information

Dialogos Voice Platform

Dialogos Voice Platform Dialogos Voice Platform Product Datasheet D i a l o g o s S p e e c h C o m m u n i c a t i o n S y s t e m s S. A. September 2007 Contents 1 Dialogos Voice Platform... 3 1.1 DVP features... 3 1.1.1 Standards-based

More information

Telephony Fundamentals

Telephony Fundamentals An Introduction to Basic Telephony Concepts Executive Summary As telecommunications has moved from proprietary to open, standardsbased systems, advanced voice solutions have grown richer and more cost

More information

Realising the Potential of VoiceXML

Realising the Potential of VoiceXML Realising the Potential of VoiceXML mobilkom austria Agenda Mobilkom Austria Group VoiceXML services at Mobilkom Austria Advantages of the VoiceXML approach Realising the potential of VoiceXML Conclusion

More information

Deploying Cisco Unified Contact Center Express - Digital

Deploying Cisco Unified Contact Center Express - Digital Course Code: CUCCX Vendor: Cisco Course Overview Duration: 5 RRP: 2,396 Deploying Cisco Unified Contact Center Express - Digital Overview This course provides you with hands-on experience and knowledge

More information

Materials Software Systems Inc (MSSI). Enabling Speech on Touch Tone IVR White Paper

Materials Software Systems Inc (MSSI). Enabling Speech on Touch Tone IVR White Paper Materials Software Systems Inc (MSSI). Enabling Speech on Touch Tone IVR White Paper Reliable Customer Service and Automation is the key for Success in Hosted Interactive Voice Response Speech Enabled

More information

Cisco IOS Voice XML Browser

Cisco IOS Voice XML Browser Cisco IOS Voice XML Browser Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure,

More information

Interfaces de voz avanzadas con VoiceXML

Interfaces de voz avanzadas con VoiceXML Interfaces de voz avanzadas con VoiceXML Digital Revolution is coming Self driving cars Self voice services Autopilot for CAR Speaker Automatic Speech Recognition ASR DTMF keypad SIP / VoIP or TDM Micro

More information

Building Applications with Vision Media Servers

Building Applications with Vision Media Servers Building Applications with Vision Media Servers Getting Your Ideas to Market Fast David Asher Director, Product Management, Platform Solutions NMS at a Glance Founded in 1983, publicly traded since 1994

More information

Support and Compatibility

Support and Compatibility Version 1.0 Frequently Asked Questions General What is Voiyager? Voiyager is a productivity platform for VoiceXML applications with Version 1.0 of Voiyager focusing on the complete development and testing

More information

Solution Overview: Geomant Contact Expert for Microsoft Lync Server

Solution Overview: Geomant Contact Expert for Microsoft Lync Server Solution Overview: Geomant Contact Expert for Microsoft Lync Server Solution Summary Contact Expert is a fully-featured multi-media contact centre software solution for the Microsoft Unified Communications

More information

ERICSSON SOLIDUS ecare AGENT, MANAGEMENT AND SELF-SERVICE APPLICATIONS BUILT FOR BETTER BUSINESS

ERICSSON SOLIDUS ecare AGENT, MANAGEMENT AND SELF-SERVICE APPLICATIONS BUILT FOR BETTER BUSINESS ERICSSON SOLIDUS ecare AGENT, MANAGEMENT AND SELF-SERVICE APPLICATIONS BUILT FOR BETTER BUSINESS Ericsson Solidus ecare multimedia contact center is intelligently built on three fundamental groups of powerful

More information

MULTICHANNEL CONTACT CENTER rfp Presented by Avaya. IP and Non-IP Call Center

MULTICHANNEL CONTACT CENTER rfp Presented by Avaya. IP and Non-IP Call Center MULTICHANNEL CONTACT CENTER rfp Presented by Avaya IP and Non-IP Call Center Does your voice solution provide integrated call center functionality, both IP and non-ip? Can both IP and non-ip agents be

More information

Voice Call Addon for Ozeki NG SMS Gateway

Voice Call Addon for Ozeki NG SMS Gateway Voice Call Addon for Ozeki NG SMS Gateway Document version v.1.0.0.0 Copyright 2000-2011 Ozeki Informatics Ltd. All rights reserved 1 Table of Contents Voice Call Addon for Ozeki NG SMS Gateway Introduction

More information

Contact Center Business Planning Guide

Contact Center Business Planning Guide Contact Center Business Planning Guide Speech Recognition Solutions Your organization s reputation is suffering as customers encounter frequent busy signals or long delays in reaching an agent which in

More information

Main characteristics. System

Main characteristics. System VoipSwitch is a software platform allowing for rapid VoIP services roll-out. It contains all necessary elements required in successful implementation of various VoIP services. Our customers can make money

More information

Cisco Healthcare Intelligent Contact Center

Cisco Healthcare Intelligent Contact Center Solution Overview Cisco Healthcare Intelligent Contact Center Cisco Healthcare Intelligent Contact Center provides a centralized approach to a virtualized contact center that can help improve communication

More information

Installation and Configuration Manual

Installation and Configuration Manual Beacon Office Installation and Configuration Manual Version - 2.5(1) Radianta Inc. September 2008 Radianta, Inc. Beacon Office Page 2 Table of Contents Introduction... 4 What is Beacon Office... 4 How

More information

Workforce Management IVR. A multi-service voice platform

Workforce Management IVR. A multi-service voice platform WFM Workforce Management IVR Information Sheet Introduction High Level Overview Features Solution Components Industries Applications Call Flows Reporting Implementation and Deployment About Syntellect

More information

CISCO UNIFIED CUSTOMER VOICE PORTAL IMPLEMENTATION (CVPI)

CISCO UNIFIED CUSTOMER VOICE PORTAL IMPLEMENTATION (CVPI) CISCO UNIFIED CUSTOMER VOICE PORTAL IMPLEMENTATION (CVPI) Temario Learn to install, operate, and manage Cisco Unified CVP. In this course, you will learn to operate, administer, manage, and provision Cisco

More information

Deploying Cisco Unified Contact Center Express 5.0 (UCCX)

Deploying Cisco Unified Contact Center Express 5.0 (UCCX) Deploying Cisco Unified Contact Center Express 5.0 (UCCX) Course Overview: This course, Deploying Cisco Unified Contact Center Express (UCCX) v5.0, provides the student with handson experience and knowledge

More information

Information. OpenScape Contact Center Voice Portal V7.0 R2 Enable Open Dialogue, Intuitive Interaction, and Seamless Handoff

Information. OpenScape Contact Center Voice Portal V7.0 R2 Enable Open Dialogue, Intuitive Interaction, and Seamless Handoff Information V7.0 R2 Enable Open Dialogue, Intuitive Interaction, and Seamless Handoff Communication for the open minded Siemens Enterprise Communications www.enterprise.siemens.com/open Highlights Seamlessly

More information

Cisco IOS Voice XML Browser

Cisco IOS Voice XML Browser Cisco IOS Voice XML Browser Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure,

More information

Migrating Legacy IVR Applications to VoiceXML with Voxeo The advantages of a 100% VoiceXML compliant platform

Migrating Legacy IVR Applications to VoiceXML with Voxeo The advantages of a 100% VoiceXML compliant platform Migrating Legacy IVR Applications to VoiceXML with Voxeo The advantages of a 100% VoiceXML compliant platform V O I C E O B J E C T S I S V O X E O N O W C X P TABLE OF CONTENTS 1 Introduction... 2 2 About...

More information

A design of the transcoder to convert the VoiceXML documents into the XHTML+Voice documents

A design of the transcoder to convert the VoiceXML documents into the XHTML+Voice documents A design of the transcoder to convert the VoiceXML documents into the XHTML+Voice documents JIEUN KIM, JIEUN PARK, JUNSUK PARK, DONGWON HAN Computer & Software Technology Lab, Electronics and Telecommunications

More information

Transcoding (Voice coding G.711 A-law/u-law, G.722 G.729AB) licenses included

Transcoding (Voice coding G.711 A-law/u-law, G.722 G.729AB) licenses included Up to 2 SPAN interface Flexible Call Routing Transcoding (Voice coding G.711 A-law/u-law, G.722 G.729AB) licenses included Fax Pass-through Stand Alone with Web User Interface 128 ms DSP based Echo Cancellation

More information

Envox CDP 7.0 Performance Comparison of VoiceXML and Envox Scripts

Envox CDP 7.0 Performance Comparison of VoiceXML and Envox Scripts Envox CDP 7.0 Performance Comparison of and Envox Scripts Goal and Conclusion The focus of the testing was to compare the performance of and ENS applications. It was found that and ENS applications have

More information

Mizu Callcenter Platform Tutorial

Mizu Callcenter Platform Tutorial Mizu Callcenter Platform Tutorial About This is a quick introduction for understanding the Mizu Callcenter platform. The Mizu Callcenter is based on the MizuManage with the addition of the following functionalities

More information

Administering Cisco Unified Contact Center Enterprise, Part 2 AUCCE2 v10.0; 5 Days, Instructor-led

Administering Cisco Unified Contact Center Enterprise, Part 2 AUCCE2 v10.0; 5 Days, Instructor-led Administering Cisco Unified Contact Center Enterprise, Part 2 AUCCE2 v10.0; 5 Days, Instructor-led Course Description Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is a 5 day instructor-led

More information

FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM

FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX VH-500 FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX VH-500 The Virtual IP PBX VH-500 is an unified communication system hosted in the cloud, and it's an excellent

More information

Cisco IP Interactive Voice Response (IVR) Solutions for Service Providers

Cisco IP Interactive Voice Response (IVR) Solutions for Service Providers 1 Cisco IP Interactive oice Response (IR) Solutions for Service Providers Session 2 Copyright Printed in USA. The Next Chapter in Customer Service 3 Customer Interaction Network Distributed IP-based control

More information

VoiceXML-Based Dialogue Systems

VoiceXML-Based Dialogue Systems VoiceXML-Based Dialogue Systems Pavel Cenek Laboratory of Speech and Dialogue Faculty of Informatics Masaryk University Brno Agenda Dialogue system (DS) VoiceXML Frame-based DS in general 2 Computer based

More information

Avaya IP Office Family Overview

Avaya IP Office Family Overview Avaya IP Office Family Overview The all-in-one solution for your business needs Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services

More information

Using Dialogic Boards to Enhance Voice Mail/Messaging Applications. Application Note

Using Dialogic Boards to Enhance Voice Mail/Messaging Applications. Application Note Using Dialogic Boards to Enhance Voice Mail/Messaging Applications Application Note Application Note Using Dialogic Boards to Enhance Voice Mail/Messaging Applications Executive Summary Voice mail, voice

More information

IP PBX SH-500N WWW.HIPERPBX.COM

IP PBX SH-500N WWW.HIPERPBX.COM IP PBX SH-500N COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX SH-500N The IP PBX SH-500N is designed for companies that want to expand and improve their telephone system, and/or

More information

VoiceXML and VoIP. Architectural Elements of Next-Generation Telephone Services. RJ Auburn

VoiceXML and VoIP. Architectural Elements of Next-Generation Telephone Services. RJ Auburn VoiceXML and VoIP Architectural Elements of Next-Generation Telephone Services RJ Auburn Chief Network Architect, Voxeo Corporation Editor, CCXML Version 1.0, W3C Ken Rehor Software Architect, Nuance Communications

More information

Configuration Guide for connecting the Eircom Advantage 4800/1500/1200 PBXs to the Eircom SIP Voice platform.

Configuration Guide for connecting the Eircom Advantage 4800/1500/1200 PBXs to the Eircom SIP Voice platform. Configuration Guide for connecting the Eircom Advantage 4800/1500/1200 PBXs to the Eircom SIP Voice platform. 1 Contents Introduction.... 3 Installing the Applications Module... 4 Ordering a Licence for

More information

Envox Call Information Manager

Envox Call Information Manager Envox Call Information Manager Are you a developer looking for a way to integrate telephone call management and associated customer information into your existing applications? Have your customers expressed

More information

Personal Voice Call Assistant: VoiceXML and SIP in a Distributed Environment

Personal Voice Call Assistant: VoiceXML and SIP in a Distributed Environment Personal Voice Call Assistant: VoiceXML and SIP in a Distributed Environment Michael Pucher +43/1/5052830-98 pucher@ftw.at Julia Tertyshnaya +43/1/5052830-45 tertyshnaya@ftw.at Florian Wegscheider +43/1/5052830-45

More information

Avaya Media Processing Server 500

Avaya Media Processing Server 500 Avaya Media Processing Server 500 Set new standards for superior customer service Processing Server 500 can be a vital component of your self-service strategy. As a business evolves, increasing demands

More information

The Multimedia Contact Center evolution. Jason Andersson Area Driver Multimedia Contact Center

The Multimedia Contact Center evolution. Jason Andersson Area Driver Multimedia Contact Center The Multimedia Contact Center evolution Jason Andersson Area Driver Multimedia Contact Center tm What is Solidus ecare? All encompassing solution: Multi Media Contact Center IP Contact Center Mobile Contact

More information

CALNET 3 Subcategory 6.1 Hosted IVR - ACD. Table of Contents

CALNET 3 Subcategory 6.1 Hosted IVR - ACD. Table of Contents State of California IFB STPD 12-001-B CALNET 3 Subcategory 6.1 Hosted IVR - ACD Table of Contents 6.1.2.2 Network Based Contact Center (NBCC) General Features... 1 6.1.2.3.7.1 Network Based Automatic Call

More information

Avaya Aura Call Center Elite Multichannel Installation Check List

Avaya Aura Call Center Elite Multichannel Installation Check List Avaya Aura Call Center Elite Multichannel Installation Check List September 2012 The following document serves as an implementation checklist and design for all Avaya Aura Call Center Elite Multichannel

More information

Cisco Unified Communications System Release 6.1 Enriches Collaboration Through a Unified Workspace

Cisco Unified Communications System Release 6.1 Enriches Collaboration Through a Unified Workspace Cisco Unified Communications System Release 6.1 Enriches Collaboration Through a Unified Workspace PB439773 Cisco continues to deliver new products and features that extend unified communications across

More information

PRImaGate Switch RACK 3U

PRImaGate Switch RACK 3U From 8 to 32 channels Integrated LCR / Router Voice Call Back SMS Server VOIP RACK 3U SMS PRESENTATION Specially designed for big companies, call-centres and companies whom GSM traffic is high, PRImaGate

More information

Enterprise Communication Suite

Enterprise Communication Suite Enterprise Communication Suite Media Routes is a Canadian company incorporated in the province of Ontario and having head office in Vancouver, British Columbia, Canada. Media Routes is an in-house developer

More information

new voice technologies deliver

new voice technologies deliver new voice technologies deliver to your web environment Solution Brief Development Tools A roadmap for Web-based voice applications You understand the Web and how to develop applications for it. But do

More information

Avaya Interaction Center

Avaya Interaction Center Avaya Interaction Center Overview Exceeding customer expectations for personalized service across all channels phone, video, email, web, SMS, and social media is no longer an afterthought. For many companies

More information

Agenda What can we do now? And 5 years from now we will still be current!

Agenda What can we do now? And 5 years from now we will still be current! Pittsburgh Steelers Alcatel-Lucent OmniPCX Enterprise IP Telephone System Alcatel-Lucent OmniSwitch Network Infrastructure Alcatel-Lucent Collaboration and Fax Server AVST Unified Messaging Wireless Network

More information

2N OfficeRoute. 2N OfficeRoute & Siemens HiPath (series 3000) connected via SIP trunk. Quick guide. www.2n.cz. Version 1.00

2N OfficeRoute. 2N OfficeRoute & Siemens HiPath (series 3000) connected via SIP trunk. Quick guide. www.2n.cz. Version 1.00 2N OfficeRoute 2N OfficeRoute & Siemens HiPath (series 3000) connected via SIP trunk Quick guide Version 1.00 www.2n.cz 1 2N OfficeRoute has these parameters: IP address 192.168.1.120 Incoming port: 5060

More information

Open Voice over IP according to Aastra SIP. Your connection to the World

Open Voice over IP according to Aastra SIP. Your connection to the World Open Voice over IP according to Aastra SIP Your connection to the World Innovation, Openness, Convergence Over the past few years, Aastra has invested heavily in research and development with a view to

More information

EUDATA WCS. Leap to Next Generation Customer Care

EUDATA WCS. Leap to Next Generation Customer Care EUDATA WCS Leap to Next Generation Customer Care What We Do We Develop products that enhance WEB customer care performance We are Experts in integrating these products into complex customer platforms We

More information

Product Brochure. Enigma Contact Center. Impressive Customer Experience Thru Unifying Communication

Product Brochure. Enigma Contact Center. Impressive Customer Experience Thru Unifying Communication Enigma Contact Center Impressive Customer Experience Thru Unifying Communication IP Multi-Channel Contact Center In order to be successful in today s competitive customer care industry, you need to have

More information

Aastra 5000 Unified Applications. Communicate and Collaborate Effectively

Aastra 5000 Unified Applications. Communicate and Collaborate Effectively Aastra 5000 Unified Applications Communicate and Collaborate Effectively Communicate and Collaborate Effectively Unifying Technologies to Enhance Communications «Unify to simplify» ; this is what information

More information

FEATURE MATRIX. Contact Center Business Edition is the right solution for contact centers that:

FEATURE MATRIX. Contact Center Business Edition is the right solution for contact centers that: FEATURE MATRIX Solutions A Highly Flexible, Two-Tiered Offering Mitel Solutions consist of Mitel Enterprise Edition and Mitel Contact Center Business Edition. Whether you run a large, multi-site corporation

More information

PROPHECY. Unlocked Communications Customer Obsession Teams Communications Passion

PROPHECY. Unlocked Communications Customer Obsession Teams Communications Passion PROPHECY Unlocked Communications Customer Obsession Teams Communications Passion THE UNLOCKED COMMUNICATIONS PLATFORM Voxeo Prophecy is an industry-leading communications platform that makes it easy for

More information

Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP)

Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP) Exam Study Guide Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP) Exam Code Product Supported: Type of Exam Certification Level Length Passing Score Exam Language Timing

More information

Aastra Solidus ecare Multimedia Contact Center

Aastra Solidus ecare Multimedia Contact Center Aastra Solidus ecare Multimedia Contact Center Self-Service Applications Aastra Solidus ecare Multimedia Contact Center is intelligently built to support three fundamental groups of applications - Agent

More information

A Highly Flexible, Two-Tiered Offering

A Highly Flexible, Two-Tiered Offering brochure MITEL MiCONTACT CENTER BUSINESS & ENTERPRISE EDITION A Highly Flexible, Two-Tiered Offering Mitel Mi Business and Enterprise Edition are designed for small-and-medium to enterprise-sized businesses

More information

1. Mobile VoIP solutions and Services:

1. Mobile VoIP solutions and Services: About Us We at Mir Technologies do 3 things. 1. Mobile VoIP solutions and Services: mtel is an International Brand. mtel created partnerships with esteemed global VoIP operators through a focused and stable

More information

Getting Started with Cisco Unified IP IVR, Release 8.5(1)

Getting Started with Cisco Unified IP IVR, Release 8.5(1) Getting Started with Cisco Unified IP IVR, Release 8.5(1) December 2010 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

More information

The Competella Attendant and Agent clients are Windows-based. Management- and configuration tools are web-based.

The Competella Attendant and Agent clients are Windows-based. Management- and configuration tools are web-based. Unified Communication Suite for Microsoft Lync - Product Guide Release 2013 R1 May 31, 2013 Overview The Competella Unified Communication Suite includes excellent tools for switchboard attendants and contact

More information

PBS&J Drives Caller Satisfaction with Voxeo-Powered 511 Phone Applications

PBS&J Drives Caller Satisfaction with Voxeo-Powered 511 Phone Applications CASE STUDY: Prophecy IVR Hosting PBS&J Drives Caller Satisfaction with Voxeo-Powered 511 Phone Applications PBS&J provides experience in engineering, program management, and information technologies to

More information

Cisco Unified Contact Center Enterprise 7.5

Cisco Unified Contact Center Enterprise 7.5 Cisco Unified Contact Center Enterprise 7.5 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time

More information

VoiceCampus: An Automated Interactive Voice Response System for Students

VoiceCampus: An Automated Interactive Voice Response System for Students VoiceCampus: An Automated Interactive Voice Response System for Students Andreas Velonis, Theofilos Milonas, George Papazidis, George Dimitriou Cardisoft S.A., 60 Monastiriou street, GR-54627, Thessaloniki,

More information

Dialogic Diva Software Development Kit

Dialogic Diva Software Development Kit The Dialogic Diva Software Development Kit (Diva SDK) offers a powerful set of Application Programming Interfaces (APIs) that can be used for implementing telephony applications, that is, applications

More information

! <?xml version="1.0">! <vxml version="2.0">!! <form>!!! <block>!!! <prompt>hello World!</prompt>!!! </block>!! </form>! </vxml>

! <?xml version=1.0>! <vxml version=2.0>!! <form>!!! <block>!!! <prompt>hello World!</prompt>!!! </block>!! </form>! </vxml> Using VoiceXML! Language spec 2.0! Includes support for VUI and for telephony applications (call forward, transfers, etc) " Has tags specific to voice application! Simple (and classic) example! !

More information

OpenSER the open SIP Server. Bogdan-Andrei Iancu CEO Voice System Co-Founder OpenSER Project

OpenSER the open SIP Server. Bogdan-Andrei Iancu CEO Voice System Co-Founder OpenSER Project penser the open SIP Server Bogdan-Andrei Iancu CE Voice System Co-Founder penser Project About penser verview penser is an open source, GPLed SIP server with High scalability (up to thousands of calls

More information

VoiceXML versus SALT: selecting a voice

VoiceXML versus SALT: selecting a voice VoiceXML versus SALT: selecting a voice application standard When it comes to speech application standards, it seems we've been asking all the wrong questions. The VXML versus SALT debate is currently

More information

Avaya IP Office Unified Communications for Small Business

Avaya IP Office Unified Communications for Small Business Avaya IP Office Unified Communications for Small Business Unified Communications for Small Business is a suite of applications that: Turns a home phone into an IP Office telephone with the Phone Manager

More information

PROPHECY. Unlocked Communications Customer Obsession Teams Communications Passion

PROPHECY. Unlocked Communications Customer Obsession Teams Communications Passion PROPHECY Unlocked Communications Customer Obsession Teams Communications Passion THE UNLOCKED COMMUNICATIONS PLATFORM Voxeo Prophecy is an industry-leading communications platform that makes it easy for

More information

SIP Trunking with Microsoft Office Communication Server 2007 R2

SIP Trunking with Microsoft Office Communication Server 2007 R2 SIP Trunking with Microsoft Office Communication Server 2007 R2 A Dell Technical White Paper By Farrukh Noman Dell Product Group - Enterprise THIS WHITE PAPER IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY

More information

Enterprise Contact Center

Enterprise Contact Center Enterprise Contact Center multi-media platform and applications for contact center and enterprise 1 global switching platform The NobelBiz Enterprise solution is a global switching platform for any media

More information

Introducing Cisco Unified Communications Express

Introducing Cisco Unified Communications Express CHAPTER 1 Introducing Cisco Unified Communications Express Cisco Unified Communications Express is an award-winning communications solution that is provided with the Cisco Integrated Services Router portfolio.

More information

Speech Interface Implementation for XML Browser

Speech Interface Implementation for XML Browser Speech Interface Implementation for XML Browser Aki Teppo & Petri Vuorimaa Telecommunications Software and Multimedia Laboratory Petri.Vuorimaa@hut.fi http://www.tml.hut.fi/~pv/ Agenda Introduction X-Smiles

More information

Link Gate SIP. (Firmware version 1.20)

Link Gate SIP. (Firmware version 1.20) Link Gate SIP (Firmware version 1.20) User guide v1.0 1 Content 2 1. Technical parameters - Dimensions 133 x 233 x 60 mm - Weight 850 g - Operating position various - Operating condition temperature: +5

More information

Communications as a Service

Communications as a Service Communications as a Service Which edition is best for you? Interactive Intelligence Communications as a Service (CaaS) is a set of cloud based contact center, unified communications, and business process

More information

About us. advanced crosschannel Software Solutions designed to provide. interaction with your. clients, improve. customer satisfaction.

About us. advanced crosschannel Software Solutions designed to provide. interaction with your. clients, improve. customer satisfaction. Hi! We are About us We develop advanced crosschannel Software Solutions designed to provide the most effective interaction with your clients, improve customer satisfaction and reduce management costs H-care

More information

ADMINISTERING UNIFIED CONTACT CENTER ENTERPRISE PART 1

ADMINISTERING UNIFIED CONTACT CENTER ENTERPRISE PART 1 ADMINISTERING UNIFIED CONTACT CENTER ENTERPRISE PART 1 V10 (AUCCE 1) COURSE OVERVIEW: Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE Part 1) is a 5 day instructor-led course developed

More information

Dialogic IP Media Server. Erik Pras

Dialogic IP Media Server. Erik Pras Dialogic IP Media Server Erik Pras What is the Dialogic IP Media Server? The Dialogic IP media server is a SIP and other open standards based software only media processing platform for voice and video

More information

b+s Connects CCE Edition

b+s Connects CCE Edition b+s Connects CCE Edition A Business Whitepaper by Bucher + Suter May, 2014 Todd Samalin, Sales Engineer Contents General Introduction... 2 What is b+s Connects?... 2 b+s Connects Introduction... 2 Editions...

More information

WhatsUp Gold v16.3 Installation and Configuration Guide

WhatsUp Gold v16.3 Installation and Configuration Guide WhatsUp Gold v16.3 Installation and Configuration Guide Contents Installing and Configuring WhatsUp Gold using WhatsUp Setup Installation Overview... 1 Overview... 1 Security considerations... 2 Standard

More information

Vxi* VoiceXML browser!

Vxi* VoiceXML browser! Vxi* VoiceXML browser Datasheet Use the power of VoiceXML, Asterisk and open network interfaces to run IP media solutions on Linux The VXI* VoiceXML browser gives operators and solution providers the ability

More information

Aspect Education Services

Aspect Education Services Aspect Education Services Voxeo Training Catalog June 2015 Welcome to Aspect Education Services Aspect offers enterprises and service-providers state-of-the-art IVR platforms and Unified Communications

More information

storm INTEGRATE Feature Overview Service Release: v5.01.30.00 Document Revision: v1.1

storm INTEGRATE Feature Overview Service Release: v5.01.30.00 Document Revision: v1.1 storm INTEGRATE Service Release: v5.01.30.00 Feature Overview Document Revision: v1.1 storm INTEGRATE storm INTEGRATE TM is a family of tools that leverages SOA (Service-Oriented Architecture) principles

More information

DTK Overview. Zendesk Connector. Abstract DTK Zendesk connector overview and configuration document.

DTK Overview. Zendesk Connector. Abstract DTK Zendesk connector overview and configuration document. DTK Overview Zendesk Connector Abstract DTK Zendesk connector overview and configuration document. Contents... 0 DTK Overview... 2 DTK Zendesk Connector Configuration... 4 Automatic number identification

More information

2014 Direct Drive, Inc. All rights reserved.

2014 Direct Drive, Inc. All rights reserved. 2014 Direct Drive, Inc. All rights reserved. Overview Direct Drive offers a complete range of capabilities with IVR speech and touchtone recognition, and blended agent / IVR hybrid solutions customized

More information