VXI* IVR / IVVR. VON.x 2008 OpenSER Summit. Ivan Sixto CEO / Business Dev. Manager. San Jose CA-US, March 17th, 2008

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1 VXI* IVR / IVVR San Jose CA-US, March 17th, 2008 Ivan Sixto CEO / Business Dev. Manager VON.x 2008 OpenSER Summit

2 Index 1 About INET 2 What is VoiceXML? 3 VXI* Platforms for IVR / IVVR 4 Customer's Business Cases 5 Benefits & Support

3 1 About us

4 About us INET Solutions and Technologies Limited is a pan European company specialized in the development of new applications and advanced communication solutions. Our innovative VoiceXML browser and applications technology enables the creation of interactive voice and video services (IVVR).

5 2 What is VoiceXML?

6 Definition VoiceXML is a language for creating voice-user interfaces, particularly for the telephone. It uses speech recognition (ASR) and touchtone (DTMF keypad) for input, and pre-recorded audio and text-tospeech synthesis (TTS) for output. It is based on the Worldwide Web Consortium's (W3C's) Extensible Markup Language (XML), and leverages the web paradigm for phone application development and deployment. By having a common language, application developers, platform vendors, and tool providers all can benefit from code portability and reuse.

7 What is VoiceXML? With VoiceXML, speech application development is greatly simplified by using familiar web infrastructure, including tools and Web servers. Instead of using a PC with a Web browser, any telephone can access VoiceXML applications via a VXI* (as a "voice browser"). This model separates the application logic from dialog management and media handling, like in a web XML service. VoIP / E1 Phone VoiceXML browser VoiceXML Web Server

8 Why using VoiceXML? Whereas HTML is commonly used for creating graphical Web applications, VoiceXML can be used for voiceenabled Web applications. Web enabled convergence Application maintenance XML easier code sharing Open standards coding Cost reduction <?xml version="1.0"?> <vxml version="2.0" xmlns=" /vxml"> <form> <block> <prompt> Hello world! </prompt> </block> </form> </vxml>

9 3 VXI* platforms for IVR / IVVR with OpenSER...

10 Adding VXI* VoiceXML to OpenSER SIP Application Server PSTN SIP SIP VoiceXML <VXML> Voice & Video applications Auto-attendant services IVR / IVVR

11 Global architecture SIP GSM 3G IVR/ IVVR MediaServers VoiceXML - SIP Customers Users 3 SIP 1 VXI* browser VoiceXML VoiceXML appl. Internet <PHP> <ASP> <J2EE> SIP Servers Internet <VXML> CDR WAV SQL Data & Contents Content & WebServer VoiceXML- HTML - WAP - XHTML 2 Web servers 4 SIP Gateway

12 Video Portals with IP/3G calling Voice and Video Portals use the last telephony video calling technology IP/3G to manage new mobile user experiences. Instead of using only voice you make a video call; you get interactive menus with pictures, real time video contents access and 3GPP file recording.

13 Video portal example <vxml> MobTV <vxml> 1 3GP 1 clip1.vxml Playing 3GP contents Jingle mobtv index.vxml Video menu 2 menu.vxml 3GP rec2.vxml Video 3GP recording

14 Text-to-Speech Connectors Our TTS Technology partners: powered by Flite Cepstral Loquendo Others TTS Hypercache Technology Nuance, Acapela,... VXI 1.4, 2.0 configured for:

15 Voice Recognition Connector Our ASR Technology partner: powered by Lumenvox Lumenvox Speech Engine Tech. VXI 3.0 configured for: Others MRCP not supported

16 Text-to-Video connector (with TTS) Our TTV technology is: Convert text to video and voice. This is a complementary feature for TTS, VXI* can push video text to the phone screen VoiceXML <promtp> Hello, Welcome to VON.x Please follow us... </promtp> Hello

17 4 Customer's Business Cases

18 Business Case: VozTelecom VozTelecom VoIP Operator & hosted IP telephony applications provider IP PBX services

19 OpenSER-WeSIP >> VXI* IVR VoiceXML Mediaserver mode SIP >> WeSIP VXI* can register to WeSIP lines to add VXML Inbound service Outbound service

20 OpenSER-WeSIP >> 3G/SIP gateway 3G/UMTS Mobile Phone 3G VoiceXML 3G/SIP gateway mode VXI* SIP >> WeSIP SIP IP Video Softphone VXI* can manage SIP <> 3G transfers 3G >> SIP Calling SIP >> 3G Calling

21 Business Case: ViiF ViiF Mobile Entertainment Community Video3G services

22 5 Benefits & Support

23 Benefits Cost Reduction Low Cost component running with Open Source PBX platform Based on Open Standards Components SIP, VoiceXML, SSML, CCXML, Rapid Deployment and Development Prepackaged / Turn-key products Hi Scalability Base on a Open Source PBX / IP networks platform Ownership Customer VoiceXML applications ownership Evolution Integrate the new IP telephony concepts and best practices

24 Support & Maintenance The Standard service for VXI* includes: Periodic License Updates Support / IP access (remote administrator) Contact by Phone/ Ticketing management process Support Level 1: 24h maxtime to 1st response Support Level 2: 48h maxtime to 1st response

25 Thank you! Ivan Sixto CEO / Business Dev. Mgr INET Solutions and Technologies, SL

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