HP Asset Hub. Fundamentals Training - Event Syndication Migration - August 2015

Transcription

1 HP Asset Hub Fundamentals Training - Event Syndication Migration - August 2015

2 Topics for today HP Asset Hub & ESP - What is Asset Hub? - User benefits from the migration Registration User roles & permissions Searching assets Previewing assets Downloading assets Asset Hub Resource Center Support Q&A 2

3 HP Asset Hub & Event Syndication

4 Asset Hub HP Asset Hub is the Marketing pan-hp Digital Asset Management system (DAMs) for more than 23k users around the globe (HP Marketers, Agencies and Channel Partners) Asset Hub provides access to a wide range of HP digital marketing assets product images, overview videos, interactive demos, campaign files, documents, and brand photography and iconography. Asset Hub employs simple navigation, powerful search features, and collect & share functions that makes finding and retrieving easy for all users. Benefits at a glance Single location for ~200,000 HP approved/branded assets Simple web based UI and Powerful Search Features Easy to create and share collections of assets/files Security filters in place to protect restricted content Improved marketing efficiencies through collaboration, asset repurposing and reuse, as well as deployment to content distributors and publishers Single Location Simple Navigation Powerful Search Collect & Share 4

5 User benefits from the migration From early August 2015, onwards, Asset Hub will be your application of choice for locating Event assets. By creating a single source for all Event marketing materials, Costs are reduced Time is saved 24/5 support center Powerful search engine Multiple assets can be downloaded in one run Marketing efforts across HPE and HPI are consolidated Alignment with HPE & HPI Marketing IT strategy 5

6 Registration & access

7 Registration and access Different logins for HPE and HPI HPE login: 9.www2.hpe. com/ HPI login: com/go/ assethub Enter your HP Passport credentials (if already available) Complete the Asset Hub registration form*) OR HPE login: www2.hpe.com/ HPI login: com/go/ assethub Request HP Passport credentials if you do not have them yet Complete the Asset Hub registration form *) once you have the HPP credentials *) If you work for an agency, add your company name and the name and address of the HP employee who will act as your sponsor 7

8 User roles & permissions

9 User Roles & Permissions Role Name in ESP Role Name in Asset Hub Role Permissions Default Reader Search assets Download assets Search assets Download assets Asset Owner Admin Contributor Editor Upload assets Replace or create new versions of an asset Edit asset metadata Share assets Search assets Download assets Upload assets Replace or create new versions of an asset Edit asset metadata Share assets Move assets to recycle bin (but cannot delete assets from the recycle bin) Access to asset versions 9 Note: You will be granted equivalent permissions as before in ESP.

10 What is your Asset Hub role? 1. Go to My Profile from the Asset Hub homepage 2. You can see your role here: 10

11 Key take-aways so far All Event Syndication content will be migrated to Asset Hub! By early August 2015, Asset Hub is your application of choice for uploading Event assets. Asset Hub is the centralized asset management solution for HPI s and HPE s marketing assets. Two instances of Asset Hub are available one for HPE and one for HPI. This migration helps to reduce cost, save time and consolidate marketing efforts across HPI and HPE. There are three different roles in Asset Hub reader, contributor, editor Permissions remain pretty much the same as before in ESP 11

12 Navigate to Event assets Event folder 1. On the Asset Hub homepage, select Folders 2. On the next page, click on Events in the Shared area 3. On the next page, you will see all Event folders 12

13 Navigate to Folder area Thumbnail and list view of assets 4. Select a folder, e. g. HP World Tour Per default, you will see the thumbnail view of assets. 5. By clicking on this icon, the list view of assets becomes visible. 13

14 Searching assets

15 Searching assets Different options The most recommended option is to search from the Folders functionality Step-by-step instructions Select the respective Event folder, e. g. HP Discover 2015 Las Vegas Either scroll through the assets for finding what you are looking for OR Run a search by entering a keyword, e. g. boilerplate or elevator pitch In addition or alternatively, you can use the Advanced Search and set filters: - Event tactic (e. g. registration reports) - Mime type (= file format) - Keywords - Event life cycle (pre-event, during-event, post-event) 15

16 Searching assets Searching in an Event folder 1. Go to Folders 2. Go to Shared 3. Select Events and then the respective folder, e. g. Mobile World Congress Enter a keyword in the generic Search field 5. Run the search 16

17 Searching assets Advanced search For a more detailed search, you can use the Advanced Search functionality. Within the respective Event folder, select Advanced Search. The filters will appear. - Event tactic - Mime type - Keywords - Event life cycle 17

18 Searching assets Advanced search Example: Go to folder HP World Tour 2015 and set session presentations as Event Tactic and mobility as Keyword. 18

19 Key take-aways so far The most recommended option is to search from the Folders functionality and then to use the generic Search field For a more detailed search, you can use the Advanced Search and set filters. You can search by Event tactic, Mime type, Keywords and/or Event life cycle 19

20 Previewing assets

21 Previewing assets Document By simply clicking on an asset, the asset details become visible and it can be previewed. You can also scroll through a document directly from the thumbnail view. 21

22 Previewing assets Video Also videos can be previewed directly from Asset Hub and its thumbnail. Example: Go to folder HP GPC 2015 Select the Advanced Search Set mp4 video as Mime Type You receive one search result 22

23 Downloading assets

24 Downloading assets Once you have located and selected your asset, 1. Click on the blue Download icon 2. Check the DRM*) Usage Rights and Restrictions box 3. Click Download Note: Checking the DRM Usage Rights and Restrictions box is your acknowledgement that you understand any usage restrictions the asset may have and will not use the asset in a way that violates those restrictions. *) Digital rights management 24

25 Downloading assets Download multiple assets 1. Go to folder where assets are located, e. g. HP World Tour 2. Now, you have two options: - Either click on action and select the assets to download OR - Hold the ctrl key and select the assets 25

26 Downloading assets Download multiple assets 3. Click on Download 4. Choose rendition 5. Check the DRM Usage Rights and Restrictions box 6. Click Download 7. Your download request is being processed. Once the zip file is ready for download, you will receive an and a notification in your inbox with the direct link. 26

27 Key take-aways so far Assets can be previewed directly from the system without the need to download them. Also scrolling through a document is possible directly from an asset s thumbnail. Videos can also be streamed directly from the system. An asset can be downloaded from the Asset Hub homepage or from a folder. Asset Hub also allows for the download of multiple assets. 27

28 Asset Hub Resource Center

29 Asset Hub Resource Center Your one-stop portal around Asset Hub Asset Hub value proposition Training information and materials FAQ Document Library Provide feedback News Help 29

30 Asset Hub support through Service Central

31 Advantages in using Service Central for Asset Hub requests Log a web ticket and select your most suitable service option. Search & review tickets submitted through the portal (user dashboard); add comments & update existing tickets, re-open closed tickets within 3 working days. Ticket status notification Receive a system generated message when a ticket is created, updated or closed. The closure notification will consist of a complete resolution, link to the ticket on the web, contact information & attachments (if applicable). 31

32 How do I login to Service Central?

33 How to login to Service Central Option 1: Through the Asset Hub Resource Center 1. Go to the Asset Hub Resource Center 2. You will find all the Service Central related information within the Help section 33

34 How to login to Service Central Option 2: Direct login for HPE HPE employees can login in two ways: 1. Using their HP ID and NT Password 2. Using a Digital Badge e=marketing&l2name=hp+asset+hub&l2= External customers can login using HP Passport 1. If not available already, click the Create an account button in order to start the process of requesting one. 2 l1=50&l1name=marketing&l2name=hp+asset+hu b&l2=

35 How to login to Service Central Option 2: Direct login for HPI HPE employees can login in two ways: 1. Using their HP ID and NT Password 2. Using a Digital Badge External customers can login using HP Passport 1. If not available already, click the Create an account button in order to start the process of requesting one. 2 aspx. 35

36 How to raise a ticket Step 1: Mouse-over Marketing section Step 2: Select HP Asset Hub

37 How to raise a ticket Step 3: On the new page, mouse-over the service that best suits your needs. The third level of query options will show up. Step 4: Click on the option that best describes your issue. Example: If you want to ask for access upgrade, mouse-over Access 1, then click on Access Upgrade 2. The tool will advance to the Access Upgrade page. 1 2 Step 5:On the new page, click on the Submit a Case button. 37

38 How to raise a ticket Submit a Case - Ticket web form Step 6: Fill in the form with all the required information, then click the Submit button. Your ticket is now opened and assigned to the right team. Notes: Triplet, , Region, Country and Language fields are automatically populated depending on the catalog options chosen so far and on your profile. 38

39 How to raise a ticket Submit a Case - Ticket web form Step 6: Once the ticket has been submitted, you will receive an e- mail notification with a link to the ticket. Please DO NOT use this message for sending further comments or responses. And do not share accounts. If you have the need for followups, please open the ticket directly in Service Central. 39

40 Following up on / responding to a ticket Checking the status of a ticket For follow-ups, comments, responses on/to a ticket, or if you want to check the status of a ticket, please access the main page of Service Central; all your tickets are visible within the My Requests section. Select the respective ticket, and you will see the entire ticket history. Click here! 40

41 Following up on / responding to a ticket When you receive a ticket back with a question from the helpdesk, please use the Addl Information/Comments box for your response and re-submit the ticket. 41

42 How to raise a ticket Query options for Asset Hub choose the one that best suits your needs 2 nd level catalog 3 rd level catalog Access Technical Issue Content Management General Request Access Upgrade Login Issue Password Error HP Passport Issue Enhancement Request Function not Working System is down System is slow Upload or Download Issues Publishing Issues Publishing Requests Upload or Download Requests Other Content Requests Comms Request Feedback Non AH Queries Profile Info Request Report Request Request for Information Training Request Other 42

43 Self-help knowledge base Help yourself - check out Service Central s Knowledge Base For immediate self-help, you can instead of placing a query check out the Knowledge Base in Service Central. How do I register for Asset Hub access? What if I already have an HP Passport account? What is the role of an HP sponsor? How long does it take to get access to Asset Hub once I registered? What default user rights and permissions are assigned to a user upon registration? Will user access expire? 43

44 Technical Issues & FAQs

45 Technical Issues & FAQs Browser: Service Central works best with IE 10 and above, Google Chrome and Firefox. Service Central Error message: A Service Central error message is observed because of the following reasons: Submitting a ticket using the Service Central application that is in inactive mode for more than 10 min Trying to perform too many actions at the same time Solution : Close the application Perform basic trouble shooting steps like clearing the cache and temporary internet files Access Service Central from a new browser & submit your request If an error message shows up again, click on the Click here to send an link in order to escalate the issue; select the Business function and team. In the comments section describe the steps that you were performing while you encountered the error message. Based on the comments, the Service Central team will suggest troubleshooting steps and if needed they will notify IT. 45

46 Thank you Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.