All Rights Reserved. March 2012

Size: px
Start display at page:

Download "All Rights Reserved. March 2012"

Transcription

1

2 All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from IDT/Net2Phone is strictly forbidden. March 2012 Disclaimer The content of this manual is subject to change without notice and should not be construed as a commitment by the distributor or IDT/Net2Phone. This manual is furnished for informational use only and IDT/Net2Phone assumes no responsibility or liability for any errors or inaccuracies that may appear herein.

3 Table of Contents Overview... 1 What s in this Guide?... 1 Before You Get Started... 1 Browser Requirements... 1 Credit Cards... 1 WinZip... 1 Portal Overview... 2 Toolbar Main Menu... 2 Dashboard Page... 2 Profile Page... 3 Settings Page... 4 Rates Page... 5 Reports Page... 5 Payments Page... 6 Support Page... 7 FAQ Page... 7 Logging into the Portal... 8 Retrieving Your Username... 8 Retrieving Your Password... 9 Viewing and Modifying Your Profile Settings Adding, Modifying and Deleting IP Addresses (and Changing the Default Division Setting) Adding an IP Address Modifying IP Addresses Deleting IP Addresses Modifying Your Default Division Setting Sorting and Filtering Rates Display Sorting the Rates Display Filtering the Rates Display Working with the Reports Page Viewing Monthly Statements Viewing CDR Reports Working with the Payments Page Viewing Payment History Making a One-Time Payment Adding Credit Cards Managing the Low Balance Threshold Managing the Auto Recharge Settings Printing a Payment Receipt Managing Trouble Tickets Viewing Trouble Tickets Entering Trouble Tickets Adding Notes and Attaching Files Closing Tickets Page i

4 Frequently Asked Questions General...40 IP Addresses and Switches...41 Payments...42 Rates...43 Trouble Tickets and Support...44 Reporting...44 Page ii

5 Overview What s in this Guide? The Getting Started Guide provides you with the following information and procedures: Before You Get Started An overview of the IDT Prepaid Wholesale web portal so that you have a better understanding of its capabilities. How to log into the portal and retrieve your password and user ID information. Understand Dashboard display. How to view and change your personal profile settings. Use the Settings page to add, modify or delete IP addresses. Understand how to change the service routing divisions on your account. Use the Rate page to view current rates and sort and filter the display based on several options. Use the Reports page to view daily (for the last 7 days) CDR reports and monthly (for the past 3 months) CDR reports. Use the Payments page to make payments using a credit card or wire payment, view payment history and turn on/off the balance threshold settings. Enter trouble tickets and view ticket history using the Support page. Get answers to questions using the FAQ page. This section provides you with important information before you start working with IDT Prepaid Wholesale product. Following the guidelines in this section will save you time spent trying to troubleshoot different issues. Browser Requirements Credit Cards WinZip The following browsers are supported: IE 7, 8 and 9 Firefox or higher Chrome When adding a new credit card to the portal, be sure to upload the front and back side of your signed credit card to the portal on the Add New Credit Card page. If uploading the credit card isn t possible then fax a copy of front and back to Failure to complete this step can result in long payment processing delays. Subsequent transactions using the same card do not require this step to be repeated. Since the CDR reports zipped due to their size, you must have a version of WinZip on your computer to decompress the file and open it in Excel. If you don t have WinZip you can download it from the WinZip website. Page 1

6 Portal Overview For those of you already familiar with the Portal but need a refresher, this section provides you with a high-level description of each of the Portal s pages. Taskbased procedures are provided in other sections of this guide when you need more help. Toolbar Main Menu Dashboard Page The toolbar main menu remains constant at the top of each Portal page. A menu item is highlighted while on that specific page. For example, if you are on the Dashboard page, then the Dashboard menu item is highlighted. The toolbar main menu allows you to navigate quickly through the pages. Each of the associated pages are described in the following sections. The Dashboard page allows you to view: Account summary information. A graphic view of the top 5 destinations and minutes over the past 7 days. A break down of what your account has spent based on the top 5 destinations over the past 7 days as well as the minutes used for the top 5 destinations over the past 7 days. Page 2

7 Profile Page The profile page displays: Contact information of your company name, , address and phone numbers. Login/Password information. Note that you can change your password from this page. See the Viewing and Modifying Your Profile Settings section for more details and procedures. IDT Sales Person and Account Manager contact information. Page 3

8 Settings Page From this page you can: Add, modify and delete IP addresses. Don t forget, you must have at least one IP address defined in the system. Change the default divisions for each address. Note that division definitions are provided on the Rates page checking the rates page before defining your IP address division is recommended. Because it s important to accurately define addresses, the page also contains technical information that you must follow when adding an address. Refer to the Adding, Modifying and Deleting IP Addresses (and Changing the Division Classification) section for procedures and detailed information. Page 4

9 Rates Page Reports Page The Rates page not only provides you with helpful division information and dialing prefix rules but also provides you with a current view of country rates. Details on how to sort the view and filter the display are described in the Sorting and Filtering Rates Display section. The Reports page provides you with a way to display daily CDRs (for the last 7 days only) or a monthly view (for the last 3 months only). Reports must be saved to your computer and unzipped see Viewing CDR Reports for information on how to save and open the report files. Page 5

10 Payments Page From the Payments page you can: Add up to 3 credit cards. Make a payment using a credit card or through a wire transfer. The wire transfer links provide you with information you need to wire funds to your account you cannot directly wire funds from this page. Set up and modify Auto Recharge. Use the Threshold feature to turn notification on or off as well as setting the threshold dollar amount. Get instructions on how to make a wire transfer or Western Union payment. View payment history and print payment receipts. See the Working with the Payments Page section for important notes, information and procedures. Page 6

11 Support Page FAQ Page Use the Support page to view ticket history and to create a new trouble ticket. See the Viewing and Entering Trouble Tickets section for procedures on how to create a new ticket. Although there is an FAQ section at the end of this document, you should use this page for the most up-to-date information. Be sure to reference this page prior to entering a ticket or reporting trouble to your Account Manager. Page 7

12 Logging into the Portal Open your web browser and enter the URL: to display the login screen. When prompted, enter your username and password in the appropriate text boxes and click Sign In. Note: If you are logging into the portal for the first time, the system prompts you to agree to the Terms and Conditions contract. Failure to submit the acceptance will result in restricted access to the portal and the inability to pass minutes in the network. Retrieving Your Username If for some reason you forgot your username, click the Forgot Username link on the Sign In page to display the retrieve request screen. Enter your address registered in the portal and click Retrieve. Your username information will be sent via to the registered address. Page 8

13 Retrieving Your Password To retrieve your password: 1. Click the Forgot Password link on the Sign In page to display the Reset Lost Password screen. 2. Enter your user name in the User Name textbox and click Reset button to display the Password Reset Sent screen. 3. Click the OK button. The portal sends you an with a link to confirm the password reset. Page 9

14 4. Click on the link to continue with the password reset request and to display the login page. 5. Log into your account. Note: If you enter the password incorrectly, the portal displays an error message and allows you to re-enter the new password. Page 10

15 Viewing and Modifying Your Profile Settings To view and modify your profile settings: 1. Click on the Profile icon ( ) in the toolbar main menu to display the account profile page. 2. Modify your contact ( , name, addresses and/or phone numbers) as desired. Then click the Save button. OR 3. Change your password by entering the appropriate text in the provided fields and then clicking the Change Password button. OR 4. Click the trouble ticketing system link to access the trouble ticket page. Page 11

16 Adding, Modifying and Deleting IP Addresses (and Changing the Default Division Setting) The following subsections provide you with the information you need to add, modify or delete IP switches from your account. Also found are procedures on how to change a division classification. The tools for adding, modifying and deleting IP addresses are found in the Manage Switches frame of the Account Settings page. Important! Additions, changes and deletions of IP switches and division classes take up to 1 hour to process in the back end system. Be sure to wait the allotted time before routing any calls through the newly added/changed/deleted IP switches and Division changes. Adding an IP Address To add, modify or delete IP switches as well as to change a division classification: 5. Click the Settings icon ( ) to display the Account Setting page. Make sure to read the Important Technical Information text to avoid possible routing problems. Page 12

17 6. Click on the Add button in the Manage Switches frame to display the IP Address text box. 7. Enter the IP address in the text box and click the Update button to save the added IP address. 8. Click on the Save button to update the system in the back end. 9. Repeat steps 3 and 4 to add additional IP addresses. Important! Additions, changes and deletions of IP switches and division classes take up to 1 hour to process in the back end system. Be sure to wait the allotted time before routing any calls through the newly added/changed/deleted IP switches and Division changes. Modifying IP Addresses If you fail to click the Save Changes icon in step 4 your addition will not be saved. If you need to change an existing IP address for reasons like backend routing, etc. you must change your IP address in the Portal. To change an IP Address: 1. Click the Settings icon ( ) in the toolbar main menu to display the Account Settings page. If you are already on the settings page, go directly to step Click Edit button next to the IP address that you wish to change to display the IP address text box. Page 13

18 3. Type in the new IP address. Click the Update button. Make sure to click the Save button when done. 4. Repeat steps 2 and 3 to change other IP addresses you may need to change. Important! Additions, changes and deletions of IP switches and division classes take up to 1 hour to process in the back end system. Be sure to wait the allotted time before routing any calls through the newly added/changed/deleted IP switches and Division changes. Deleting IP Addresses Important!!! You must have at least one IP address defined in Aggregator in order for your account to stay active. Do not delete an IP address if you have only one defined. Instead, modify the address as described in the Modifying IP Addresses section. 1. Click the Settings icon ( ) in the toolbar main menu to display the Account Settings page. If you are already on the settings page, go directly to step Click the Delete button next to the IP address you wish to delete. 3. Click the Save button to save the deletion in the back end. Page 14

19 4. Repeat steps 3 and 4 for each IP address you wish to delete. Remember to keep one switch defined in Aggregator. Once you remove a switch you cannot undo the change the Undo All Changes link only allows you to undo modifications. Important! Additions, changes and deletions of IP switches and division classes take approximately 30 minutes to process in Aggregator s back end. Be sure to wait the allotted time before routing any calls through the newly added/changed/deleted IP switches and Division changes. Modifying Your Default Division Setting The default division is the routing division that gets used should you not be able to do prefix routing and where (in most cases) a prefix was not properly passed. You can change the default division of your account at any time. Click on the Rates icon in the toolbar to review division definitions. To modify the division on your account: 1. Click the Settings icon ( ) in the toolbar main menu to display the Account Settings page. Page 15

20 2. Select the appropriate division radio button and click the Update button. The following table provides a mapping of the dial prefix codes to the division: Division Name Dial Prefix Platinum Gold Silver Bronze Important! Additions, changes and deletions of IP switches and division classes take up to 1 hour to process in the back end system. Be sure to wait the allotted time before routing any calls through the newly added/changed/deleted IP switches and Division changes. Page 16

21 Sorting and Filtering Rates Display If you re offering international calling plans for multiple countries then it s likely the Rates page display becomes cumbersome to page through to find the rates you re looking to view. The following sections provide you with procedures on how to Sort the display as well as how to filter out the rates you don t want to see. Sorting the Rates Display You may sort the Rates display by clicking on any of the column headers in the Rates frame. For example, if you wanted to sort the display by country codes then you would click on the Code header if you wanted to display the rates based on division then you would click on one of the division headers (Gold, Silver, LCR (Lowest Cost Routing) or Retail. Click on the Rates icon ( rates page. ) in the toolbar main menu to display the Page 17

22 Filtering the Rates Display You can filter the rates display to show rates (land and Cellular) for a particular country. You must be on the first page of the display for the filter feature to work. 1. Click on the Rates icon ( ) in the toolbar main menu to display the rates page. 2. Type in the Location or Code for which you wish to filter. Page 18

23 3. Press the Enter key to finish filtering the display. Page 19

24 4. Turn filtering off by clicking on the Reload icon at the bottom left of the rates display. Page 20

25 Working with the Reports Page The Reports page provides you with two report types Call Detail Record (CDR) reports and monthly billing statements. Important! Make sure you have Acrobat Reader installed. Viewing Monthly Statements To view a monthly statement: 1. Click the Reports icon ( ) in the toolbar main menu to display the reports page. 2. Click on the statement link you wish to view. Page 21

26 Viewing CDR Reports There are 2 types of CDR reports you can view a daily report and a monthly report. A report for each of the past 7 days can be viewed a monthly report for each of the past 3 months can be viewed. The reports are zipped file that must be saved to your computer and opened later using Excel. To view a CDR report: 1. Click the Reports icon ( ) in the toolbar main menu to display the reports page. 2. Click on the desired report (daily or monthly) link. 3. When prompted, click the Save radio button to save the zipped file to a folder on your computer. 4. Go to the location where you saved the zip file. Page 22

27 5. Unzip the folder to extract the report file. 6. Once the file is extracted, double click the file to view the report. Remember! If you didn t install WinZip then you won t be able to view the report. See the WinZip section for details on how to download the Portal. Page 23

28 Working with the Payments Page Important! If you didn t complete the credit card procedures in the Before You Get Started section, you must: Make sure you have uploaded or faxed the front and back of your signed credit card and a copy of your most recent statement. The fax number to use is Completing this step ensures that credit card payments will process smoothly. Helpful Hint When faxing or scanning: Viewing Payment History When photocopying your documents, be sure to enlarge by approximately 200%, and lighten by 2 shades, to ensure that when faxed, it transmits clearly. We also recommend placing the document on white background when copying (or scanning) to reduce glare. Along with your fax documents we also ask that you include your full name and that of your company s. Please include your escrow account found on the portal s main page. 1. Click the Payments icon ( ) in the toolbar main menu to display the Payments page. Page 24

29 2. Scroll to the bottom of the Payments page to view your payment history. Important! If a failed payment transaction displays with a status of Bank Decline then the transaction is not a denial by IDT but is a bank-triggered event; therefore, you need to contact the bank. Making a One-Time Payment You can make a payment one of three ways using a credit card, making a bank wire transfer or making a payment via a Western Union Quick Pay transaction. Instructions for making a wire transfer may be displayed by clicking the Bank Wire Instructions button. Instructions for sending a money transfer can be viewed by clicking the Western Union Quick Pay Instructions button. This section covers only the procedures for making a one-time payment using your credit card. 1. Click the Payments icon ( ) in the toolbar main menu to display the Payments page. 2. Click the Make a One Time Payment button in the Credit Card Payments frame to display the Make a One Time Payment page. 3. Complete the form making sure to include the secure 3 or 4-digit code on your card. Page 25

30 4. Click the Make a One Time Payment button to process your payment. The system validates your card and records the charge in the Payment History frame. Page 26

31 Adding Credit Cards You may have up to 3 credit cards on file. If you need to add a new card but already have 3 cards on record then you must delete one of the other cards to make room for the new card. Important! Your billing address is maintained on your Customer Profile page the address on the Profile page must match ALL of the credit cards on file. Different addresses per card are not supported at this time. 1. Click the Payments icon ( ) in the toolbar main menu to display the Payments page. Page 27

32 2. Click the Add New Card button in the Manage Credit Cards frame to display the Add New Credit Card page. 3. Complete the required credit card information and click the Add Credit Card button when done. The system records your newly added credit card. Managing the Low Balance Threshold 1. Click the Payments icon ( ) in the toolbar main menu to display the Payments page. Page 28

33 2. Click the Change button in the Low Balance Notifications frame to display the Low Balance settings. 3. Turn notification On or Off and set the low threshold amount (if desired). 4. Click the Save button to save the threshold setting changes. Page 29

34 Managing the Auto Recharge Settings The Auto Recharge setting is a convenient way for you to automatically have a designated credit card charged when your account level reaches a threshold defined by you. It enables you to continue to process calls without worrying about your credit balance. To manage Auto Recharge: 1. Click the Payments icon ( ) in the toolbar main menu to display the Payments page. Page 30

35 2. Click the Manage Auto-Recharge button in the Credit Card Payments frame to display the Auto-Recharge settings. 3. Click the On or Off button to turn the feature on or off. You must have the feature turned on to manage the feature. 4. Select the validated credit card, the amount to be charged and the threshold amount. Note that there is a $100 minimum charge amount and a $25 minimum threshold amount. Page 31

36 5. Click the Save Auto-Recharge Settings button when done. The system displays the new settings. Page 32

37 Printing a Payment Receipt You can print payment receipts at any time by clicking the desired Payment Receipt link in the Payment History frame. Page 33

38 Click the Print this page button when receipt displays. Page 34

39 Managing Trouble Tickets The Support page enables you to view existing trouble tickets, open new and close existing tickets. You receive an notification whenever a ticket is opened, closed, escalated or moved to another group. Viewing Trouble Tickets Note that in this release of Aggregator you can not click on an individual ticket to view a more detailed description only the ticket number and status is displayed. To view a list of your trouble tickets: Click the Support icon ( Support page. ) in the toolbar main menu to display the Entering Trouble Tickets Before entering your trouble ticket, you may want to do some initial troubleshooting to help speed up the resolution. If you choose to do some of your own troubleshooting prior to contacting IDT, make sure you write down the troubleshooting steps you took and any related results. Enter that information into the trouble ticket. To enter a trouble ticket: 1. Click on the Support icon ( ) in the toolbar main menu to display the Support page. Page 35

40 2. Click the Create new Support Ticket button to display the Create Ticket frame. 3. Using the following table, click the appropriate category and ticket type. The system expands the form that prompts you for relevant information. Ticket Type Payments Pricing Technical Portal Website Example Could not update credit card information, could not process a payment, etc. Rates appear to be incorrect, billing/pricing discrepancies, etc. Need to increase your capacity, call quality issues, turn up support request, etc. Can t log into account, incorrect profile information, etc. The following example displays the form that prompts for technical/call quality information. Page 36

41 4. Complete the required information. Make sure to include as much detail as possible in the description field. For example, the steps you took to trouble shoot and the results of your effort. Copy and paste any log file information if appropriate. Detailed information helps to resolve your issue quickly. 5. Click the Create button to create your ticket. The system updates the Support History with your newly created ticket. Adding Notes and Attaching Files You can add supporting notes to a ticket such as a reason why you are closing a ticket or explaining a file attachment. File attachments can be any supporting documentation needed to resolve the ticket for instance, you are experiencing dropped calls and have CDR logs to support the issue. Important! If you add an attachment, you must add a note. To add notes and attach files: 1. Click on the Support icon ( ) in the toolbar main menu to display the Support page. 2. Click on the ticket for which you want to add a note or attach a file. The ticket summary displays. Page 37

42 3. Click the Add New Note button to expand the form. 4. Enter the notes. Click the Attach a file link if you want to upload a supporting file. 5. Click the Add Note when finished. The system adds your notes and uploads any attached supporting documents to the ticket. Page 38

43 Closing Tickets As mentioned in the previous section, you should add a note when you close a ticket. You can close a ticket one of two ways: By clicking the X next to the ticket on the Support page, or By selecting the ticket on the Support page to display the Ticket Summary page, adding a note and clicking the Close Ticket button as shown in the following example. The system prompts you to confirm that you want to close the ticket when you close the ticket from the Support or Ticket Summary page. Page 39

44 Frequently Asked Questions General Which Internet browsers are supported? The following browsers are supported: IE 7, 8 and 9 Firefox or higher Chrome Do you require a contract to be signed? While we do not require a physical contract to be signed for this service, we do require that you agree to our Terms and Conditions before passing any minutes over the platform. Failure to agree to our terms and conditions will result in you being prevented from accessing the portal and from passing minutes. The Terms & Conditions are legally binding and acceptance will be considered as a binding contract between us and your company. Can I change my account information? Yes. Click on Profile in the menu bar. You may then choose to edit Company Information and Contact Info. How do I change my password? See the Viewing and Modifying Your Profile Settings section of this document. What do I do if I forgot my user login or password? See the Logging into the Portal section of this document. What do I do if my user login and/or password does not work? Contact your Account Manager or sales person to rectify the problem. The contact information is available to you via the Profile page. Can I get additional login IDs? At this time we only provide one login per account. Note: To protect yourself and your business, limit the number of employees having access to this information. A future release will allow for multiple logins per customer. What different routes do you offer? We offer four standard route divisions: Platinum Retail subscribers with extremely high QoS expectations Enhanced features are required (e.g. CLI) Market based competitive pricing Gold Retail subscribers with extremely high QoS expectations Market based competitive pricing Silver Retail and prepaid wholesale customers Page 40

45 Stable QoS expectations Aggressive market based pricing Bronze Extremely price sensitive customers Best available price Can I use all four divisions with one account? Yes you can route to any division for which you have a price on a call-by-call basis. If you prefer not to (or can not prefix), you may choose a default division on the settings page for which all of your calls will route. How do I route my calls to different divisions? In order to route a call to a specific division, you need to prefix each call with the appropriate prefix: Platinum: Gold: Silver: Bronze: Do you provide a reseller program? Contact your Account Manager or Sales person to find out more on our reseller program. IP Addresses and Switches How do I add a new IP address? To add a new IP address (switch), click on Settings in the menu bar. In the Manage Switches field, enter the IP address and click Add. Note: It may take up to an hour for a new IP address to be completely configured across our network. How do I remove an IP address? To remove an IP address, click on Settings in the menu bar. Highlight the IP address in the Manage Switches field that you wish to remove and click the Remove Switch button. Can I use an IP address that is shared? IP addresses may not be shared. What CODECs are supported? G.711A G711U G.729A G729AB G.723 Do you support H323? Not at this time but check back soon as we plan to offer support for H323 in the near future. Page 41

46 How many simultaneous calls can I send? By default we offer up to 72 but you should check your own local set up to assure that you can support that many calls. If you require more than 72 channels, open a Call Capacity Change Request ticket via the Support page. All capacity increase requests will be analyzed for approval. Which IP addresses does IDT use? Point your traffic to port 5060 and/or port Note: It is recommended to round robin between two IPs to enable redundancy. Do you support T38 for Faxing? Yes but we can t offer guarantees of service for T38. We only offer best effort. Can I use a port other than 5060? No, we only use 5060 on our side. On the customer side, you can source the sip signaling from any port you wish. Payments Which payment methods do you accept? We accept Western Union Quick Pay Payments, bank wire transfers and credit cards. Which credit cards do you accept? We accept Master Card, Visa, Discover, and American Express. Can I pay by Moneygram or PayPal? We do not accept Moneygram or PayPal at this time. How long does it take for a bank wire payment to be received and credited to my account? The time varies by where it is coming from and how many banks it goes through. For most cases, it takes from 2 to 5 days. How long does it take for a credit card payment to be processed and credited to my account? The first transaction via a credit card can take from 1 to 2 business days to be verified and funds applied. Subsequent purchases using the same credit card will be processed within minutes. What do I need to provide for my credit card to be verified? In order for a credit card to be added to the system, you must either upload the front and signed back of your card (using the Add Credit Card page) or fax the front and signed back of your credit card along with a copy of your most recent credit card statement. This is required for the first credit card transaction if you change the credit card on file you will need to repeat this process again. What is the fax number I should use to fax the front/back and statement of my credit card? (this is a US fax number) Page 42

47 Is there a fee for bank wires? Yes, both the sending and receiving banks charge a fee for each wire made. The fee varies depending on the amount sent and the banks policies. It is important to note that these are fees charged and collected by the bank for which we do not have any control. Please check with the bank prior to sending your wire to see what the exact fees will be for you transaction. What currencies do you support? All rates and transaction are in USD only Do I receive an invoice? We do not issue invoices since this service is completely prepaid. However, we do offer printable receipts for each successful payment made and for monthly summary statements. Receipts and summary statements may be printed using the Payments page. Do you inform me when my balance is running low? We offer an option to send low balance notification alerts when your account falls below your specified threshold. You can turn this notification off and on and set/change the notification amount via the payments page (the default is set to on and at $50 as the threshold amount). How can I change the address for my balance threshold notification? Balance threshold notifications go to the address(es) on file in your account profile page. Rates How do I view my rates? Rates may be viewed by clicking on Rates in the menu bar. You will then see all of your current rates by available division. You can filter the rates by destination name or dial code. In which currency are the rates? All rates on this portal are given in USD only. How often are rates updated? Regular mass rate updates happen every Wednesday at approximately 12:01am Eastern Standard Time. Individual rate changes may take place outside of this schedule based on negotiations and or market changes. Will I be notified before a rate update takes place? For the regular weekly update, a notice will be sent out on the Monday before the changes letting you know what destinations changed and whether it was an increase, a decrease, or a code change/addition. For individual negotiated changes and/or emergency decreases/increases we will notify immediately upon the rate being changed. IDT reserves the right to change rates with no notice but we will do our best to keep you informed of changes. How can I get better rates? For individual rate requests, contact your IDT designated sales person or Account Manager. Page 43

48 What do I do if a rate in my portal is wrong? Contact your Account Manager. Trouble Tickets and Support How do I open a trouble ticket? See the Viewing and Entering Trouble Tickets section of this document. How can I find the status of and view an existing trouble ticket? See the Viewing and Entering Trouble Tickets section of this document. Reporting What type of CDR reports do you provide? We provide all of our customers with Daily CDR reports (last 7 days) and Monthly CDR reports (last 3 months). How can I get older CDR reports? For daily CDR reports we only archive the last 7 days and for monthly we only archive last 3 months. We cannot honor any requests for older CDRs so we encourage you to store this information locally as soon as we provide it. What is included in my CDR reports? Both your daily and monthly reports will contain information for each call such as media ip, duration of call (we do not include incomplete calls), location called, destination number, ANI (if available), division routed over, amount charged, and more. In what Time Zone are my report CDRs? All CDRs are UTC. How will my reports be delivered? All reports are available on the Reports page and can be downloaded at any time. Can I request other reports? While we do not offer any other regular reporting at this time we welcome your feedback on additional reporting request/changes. Contact your Account Manager with any suggestions and we will evaluate and see if we can add them to a future release. Page 44

All Rights Reserved. Last Updated. November 2013. IDT Domestic Telecom Inc.

All Rights Reserved. Last Updated. November 2013. IDT Domestic Telecom Inc. All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from IDT is strictly forbidden.

More information

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...

More information

DarwiNet Client Level

DarwiNet Client Level DarwiNet Client Level Table Of Contents Welcome to the Help area for your online payroll system.... 1 Getting Started... 3 Welcome to the Help area for your online payroll system.... 3 Logging In... 4

More information

Cypress Connexion HELP Guide www.cypressconnexion.com

Cypress Connexion HELP Guide www.cypressconnexion.com Welcome to Cypress Connexion your one-stop-shop for accessing and managing your Cypress Communications account online, at your convenience. The following guide will provide you with helpful information

More information

All Rights Reserved. Copyright 2009

All Rights Reserved. Copyright 2009 IMPORTANT NOTICE CONCERNING EMERGENCY 911 SERVICES Your service provider, not the manufacturer of the equipment, is responsible for the provision of phone services through this equipment. Any services

More information

AT&T Voice DNA User Guide

AT&T Voice DNA User Guide AT&T Voice DNA User Guide Page 1 Table of Contents GET STARTED... 4 Log In... 5 About the User Dashboard... 9 Manage Personal Profile... 15 Manage Messages... 17 View and Use Call Logs... 22 Search the

More information

Customer Portal User Guide

Customer Portal User Guide Customer Portal User Guide COPYRIGHT NOTICE ViaWest Customer Portal User Guide is published and copyrighted 2012 by ViaWest Inc. All rights reserved. No part of this manual may be reproduced in any form,

More information

ithenticate User Manual

ithenticate User Manual ithenticate User Manual Updated November 20, 2009 Contents Introduction 4 New Users 4 Logging In 4 Resetting Your Password 5 Changing Your Password or Username 6 The ithenticate Account Homepage 7 Main

More information

Digital Phone @ Home Tutorial

Digital Phone @ Home Tutorial Digital Phone @ Home Tutorial 2 Table of Contents Quick Start Guide... 4 Making Phone Calls... 5 Voicemail Setup... 6 Setup instructions:... 6 To Check Messages:... 6 Quick Key Reference:... 6 Customer

More information

Resident Experience. ResidentPay - Resident Experience 1

Resident Experience. ResidentPay - Resident Experience 1 Resident Experience To pay rent online, you need to first enroll in ResidentPortal. You can navigate to the ResidentPortal from the property s website. The link to ResidentPortal is most commonly displayed

More information

ithenticate User Manual

ithenticate User Manual ithenticate User Manual Version: 2.0.2 Updated March 16, 2012 Contents Introduction 4 New Users 4 Logging In 4 Resetting Your Password 5 Changing Your Password or Username 6 The ithenticate Account Homepage

More information

All Rights Reserved. June 2011

All Rights Reserved. June 2011 All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from Net2Phone is strictly forbidden.

More information

Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Windows Mobile Phone Installation

Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Windows Mobile Phone Installation Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Windows Mobile Phone Installation Thank you for your interest in Mechanics Bank Mobile Banking. This guide will help you get started

More information

Online Bill Payment & Presentment User Guide

Online Bill Payment & Presentment User Guide Table of Contents Alerts and Notifications... 4 Add an email Notification...4 Cancel an email Notification...5 Automatic Payments... 6 Add a Standard Automatic Payment Rule...6 Add an Automatic Payment

More information

Does the GC have an online document management solution?

Does the GC have an online document management solution? This FAQ contains: Web File Services definition Access web file services Create a WFS folder Upload a document Email a link to a document folder Create WFS subscription Cancel existing subscription Create

More information

MiVoice Integration for Salesforce

MiVoice Integration for Salesforce MiVoice Integration for Salesforce USER GUIDE MiVoice Integration for Salesforce User Guide, Version 1, April 2014. Part number 58014124 Mitel is a registered trademark of Mitel Networks Corporation. Salesforce

More information

www.metrocast.com/business

www.metrocast.com/business www.metrocast.com/business All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from

More information

Welcome to EMP Monitor (Employee monitoring system):

Welcome to EMP Monitor (Employee monitoring system): Welcome to EMP Monitor (Employee monitoring system): Overview: Admin End. User End. 1.0 Admin End: Introduction to Admin panel. Admin panel log in. Introduction to UI. Adding an Employee. Getting and editing

More information

Resource Online User Guide JUNE 2013

Resource Online User Guide JUNE 2013 Resource Online User Guide JUNE 2013 CHASE PAYMENTECH SOLUTIONS MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES

More information

TrueFiling. Law Firm User Guide 1.0.130. ImageSoft, Inc.

TrueFiling. Law Firm User Guide 1.0.130. ImageSoft, Inc. TrueFiling Law Firm User Guide 1.0.130 ImageSoft, Inc. Copyright 2013 ImageSoft, Inc. All rights reserved. No part of this document may be reproduced, stored in or introduced into a retrieval system, or

More information

Recommended Browser Setting for MySBU Portal

Recommended Browser Setting for MySBU Portal The MySBU portal is built using Microsoft s SharePoint technology framework, therefore, for the best viewing experience, Southwest Baptist University recommends the use of Microsoft s Internet Explorer,

More information

BillQuick Agent 2010 Getting Started Guide

BillQuick Agent 2010 Getting Started Guide Time Billing and Project Management Software Built With Your Industry Knowledge BillQuick Agent 2010 Getting Started Guide BQE Software, Inc. 2601 Airport Drive Suite 380 Torrance CA 90505 Support: (310)

More information

BEST / Act 230 Funding

BEST / Act 230 Funding BEST / Act 230 Funding GRANTIUM APPLICATION INSTRUCTIONS FOR FY 16 (2015 2016 Academic Year) Table of Contents Logging into Grantium and Changing Your Password... 3 Forgot Your Password?... 4 How to Get

More information

Using the SimNet Course Manager

Using the SimNet Course Manager Using the SimNet Course Manager Using the SimNet Course Manager Contents Overview...3 Requirements...3 Navigation...3 Action Menus...3 Sorting Lists...4 Expanding and Collapsing Sections...4 Instructor

More information

Bahamas Tax Information Exchange Portal Documentation

Bahamas Tax Information Exchange Portal Documentation Bahamas Tax Information Exchange Portal Documentation This sub section of the Portal Documentation covers the following Topics: Portal Overview Portal Login Account Status Reportable Account File Processing

More information

Orbitel. Residential Digital Phone Service User s Guide

Orbitel. Residential Digital Phone Service User s Guide Orbitel Residential Digital Phone Service User s Guide All Rights Reserved Copyright 2005 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any

More information

CSSEA Helpdesk User Guide

CSSEA Helpdesk User Guide CSSEA Helpdesk User Guide Contents I. Creating tickets... 3 1. Creating a New Ticket via Email... 3 a. Email format... 3 b. New ticket reply... 3 2. Creating a New ticket via the Website... 4 a. Browse

More information

Patient Portal Users Guide

Patient Portal Users Guide e-mds Solution Series Patient Portal Users Guide Version 7.0 How to Use the Patient Portal CHARTING THE FUTURE OF HEALTHCARE e-mds 9900 Spectrum Drive. Austin, TX 78717 Phone 512.257.5200 Fax 512.335.4375

More information

PowerSchool Parent Portal User Guide. PowerSchool 7.x Student Information System

PowerSchool Parent Portal User Guide. PowerSchool 7.x Student Information System PowerSchool 7.x Student Information System Released December 2011 Document Owner: Documentation Services This edition applies to Release 7.1 of the [product name] software and to all subsequent releases

More information

INVESTOR360º CLIENT USER GUIDE

INVESTOR360º CLIENT USER GUIDE INVESTOR360º CLIENT USER GUIDE TABLE OF CONTENTS 1. About Investor360 3 1.1 What does Investor360 provide? 3 1.2 Security 3 2. Logging in to Investor360 4 3. Welcome to Investor360 7 4. Navigating in Investor360

More information

VoiceManager User Guide Release 2.0

VoiceManager User Guide Release 2.0 VoiceManager User Guide Release 2.0 Table of Contents 2013 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,

More information

Teacher One 4 One Trade User Manual. Teacher Edition

Teacher One 4 One Trade User Manual. Teacher Edition Teacher One 4 One Trade User Manual Teacher Edition March 2012 The Teacher One 4 One Trade software can be found on mykpr in the Quick Links to Applications. There are several key concepts to understanding

More information

Corporate Telephony Toolbar User Guide

Corporate Telephony Toolbar User Guide Corporate Telephony Toolbar User Guide 1 Table of Contents 1 Introduction...6 1.1 About Corporate Telephony Toolbar... 6 1.2 About This Guide... 6 1.3 Accessing The Toolbar... 6 1.4 First Time Login...

More information

All Rights Reserved. Copyright 2007

All Rights Reserved. Copyright 2007 All Rights Reserved. Copyright 2007 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of the copyright

More information

SIPURA SPA-2000. Installation Guide. Version 1.1. DocVersion: SPA-2000-IG-v1-1-041205

SIPURA SPA-2000. Installation Guide. Version 1.1. DocVersion: SPA-2000-IG-v1-1-041205 SIPURA SPA-2000 Installation Guide Version 1.1 DocVersion: SPA-2000-IG-v1-1-041205 All Rights Reserved. Copyright 2005 The use, disclosure, modification, transfer, or transmittal of this work for any purpose,

More information

owncloud Configuration and Usage Guide

owncloud Configuration and Usage Guide owncloud Configuration and Usage Guide This guide will assist you with configuring and using YSUʼs Cloud Data storage solution (owncloud). The setup instructions will include how to navigate the web interface,

More information

Frequently Asked Questions for the USA TODAY e-newspaper

Frequently Asked Questions for the USA TODAY e-newspaper Frequently Asked Questions for the USA TODAY e-newspaper Navigating the USA TODAY e-newspaper A look at the toolbar Toolbar Functions, Buttons, and Descriptions The tab marked Contents will take the e-reader

More information

Salesforce Customer Portal Implementation Guide

Salesforce Customer Portal Implementation Guide Salesforce Customer Portal Implementation Guide Salesforce, Winter 16 @salesforcedocs Last updated: December 10, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

User Manual 03/12/2014. A collaborative effort by

User Manual 03/12/2014. A collaborative effort by User Manual 03/12/2014 A USER GUIDE DESIGNED TO HELP CREATE AND MAINTAIN PERSONAL ACCOUNTS IN mynhdoe, THE NH DEPARTMENT OF EDUCATION SINGLE SIGN-ON SYSTEM FOR ACCESSING SECURE APPLICATIONS A collaborative

More information

PORTAL ADMINISTRATION

PORTAL ADMINISTRATION 1 Portal Administration User s Guide PORTAL ADMINISTRATION GUIDE Page 1 2 Portal Administration User s Guide Table of Contents Introduction...5 Core Portal Framework Concepts...5 Key Items...5 Layouts...5

More information

Mellanox Online Renewal System- Frequently Asked Questions

Mellanox Online Renewal System- Frequently Asked Questions Mellanox Online Renewal System- Frequently Asked Questions The Frequently Asked Questions (FAQs) and their responses are grouped into categories. Please click on the topic that you would like to learn

More information

Instructions For Opening UHA Encrypted Email

Instructions For Opening UHA Encrypted Email Receiving Encrypted Email You have received a secure, encrypted message from UHA. The message will contain the following notice and an attachment named SecureMessageAtt.hml. The attachment is shown circled

More information

Hosted VoIP Phone System. Desktop Toolbar User Guide

Hosted VoIP Phone System. Desktop Toolbar User Guide Hosted VoIP Phone System Desktop Toolbar User Guide Contents 1 Introduction... 3 1.1 System Requirements... 3 2 Installing the Telesystem Hosted VoIP Toolbar... 4 3 Accessing the Hosted VoIP Toolbar...

More information

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration Hosted VoIP Phone System Admin Portal User Guide for Call Center Administration Contents Table of Figures... 4 1 About this Guide... 6 2 Accessing the Hosted VoIP Phone System Administration Portal...

More information

Baylor Secure Messaging. For Non-Baylor Users

Baylor Secure Messaging. For Non-Baylor Users Baylor Secure Messaging For Non-Baylor Users TABLE OF CONTENTS SECTION ONE: GETTING STARTED...4 Receiving a Secure Message for the First Time...4 Password Configuration...5 Logging into Baylor Secure Messaging...7

More information

Reference Guide to the Attorney Registration System

Reference Guide to the Attorney Registration System Reference Guide to the Attorney Registration System What is the Attorney Registration System? The Attorney Registration System allows attorneys to register for a secure user account. Upon registration

More information

USERS MANUAL FOR OWL A DOCUMENT REPOSITORY SYSTEM

USERS MANUAL FOR OWL A DOCUMENT REPOSITORY SYSTEM USERS MANUAL FOR OWL A DOCUMENT REPOSITORY SYSTEM User Manual Table of Contents Introducing OWL...3 Starting to use Owl...4 The Logging in page...4 Using the browser...6 Folder structure...6 Title Bar...6

More information

Apple Bank Online Banking Guide

Apple Bank Online Banking Guide Apple Bank Online Banking Guide 24/7 Banking Financial Management Funds Transfer Bill Payment Convenient, Easy to Use Secure Table of Contents Online Banking Overview - Convenient, Easy, Secure 1 Registration

More information

EasyMail Setup. User Guide. Issue 3 September 2012. Welcome to AT&T Website Solutions

EasyMail Setup. User Guide. Issue 3 September 2012. Welcome to AT&T Website Solutions Issue 3 September 2012 EasyMail Setup User Guide Welcome to AT&T Website Solutions We are focused on providing you the very best web hosting service including all the tools necessary to establish and maintain

More information

Verizon Remote Access User Guide

Verizon Remote Access User Guide Version 17.12 Last Updated: August 2012 2012 Verizon. All Rights Reserved. The Verizon names and logos and all other names, logos, and slogans identifying Verizon s products and services are trademarks

More information

Table of Contents INTRODUCTION... 2 HOME... 3. Dashboard... 5 Reminders... 8 Announcements... 12 Preferences... 13 Recent Items... 15 REQUESTS...

Table of Contents INTRODUCTION... 2 HOME... 3. Dashboard... 5 Reminders... 8 Announcements... 12 Preferences... 13 Recent Items... 15 REQUESTS... Table of Contents INTRODUCTION... 2 HOME... 3 Dashboard... 5 Reminders... 8 Announcements... 12 Preferences... 13 Recent Items... 15 REQUESTS... 16 Request List View... 17 Requests based on Filters...

More information

Xerox econcierge Account Setup Guide

Xerox econcierge Account Setup Guide Xerox econcierge Account Setup Guide Xerox econcierge Account Setup Guide The free Xerox econcierge service provides the quickest, easiest way for your customers to order printer supplies for all their

More information

Drake Hosted User Guide

Drake Hosted User Guide Drake Hosted User Guide Last Revision Date: 11/23/2015 Support.DrakeSoftware.com (828) 524-8020 Drake Hosted User Guide Copyright The Drake Hosted User Guide, Drake Tax Software, and any other related

More information

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG...

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... 11 Raising a Service Request... 12 Edit the Service Request...

More information

UCB erequest IIS Requestor - Quick Reference Guide

UCB erequest IIS Requestor - Quick Reference Guide UCB erequest - CONTENTS 1 INTRODUCTION... 3 2 HOW TO REGISTER AND LOG-IN... 3 2.1 REGISTER TO RECEIVE AN EXTERNAL REQUESTOR USER ID AND PASSWORD... 3 2.2 LOGIN WITH USER ID AND PASSWORD... 5 3 HOW TO SUBMIT

More information

Xythos on Demand Quick Start Guide For Xythos Drive

Xythos on Demand Quick Start Guide For Xythos Drive Xythos on Demand Quick Start Guide For Xythos Drive What is Xythos on Demand? Xythos on Demand is not your ordinary online storage or file sharing web site. Instead, it is an enterprise-class document

More information

PRINT FLEET MANAGER USER MANUAL

PRINT FLEET MANAGER USER MANUAL PRINT FLEET MANAGER USER MANUAL 1 Disclaimer of warranties and limitation of liabilities ( YES ) reserves all rights in the program as delivered. The program or any portion thereof may not be reproduced

More information

open windows Open Windows Logging Open Windows Product Support Issues Open Windows Australia Pty Ltd ABN 64007086348

open windows Open Windows Logging Open Windows Product Support Issues Open Windows Australia Pty Ltd ABN 64007086348 open windows Open Windows Logging Open Windows Product Support Issues Open Windows Australia Pty Ltd ABN 64007086348 635 Glenferrie Road, Hawthorn VIC 3122, Australia ph: +61 398195088 fax: +61 398195151

More information

Contents INDEX...61 ECRM...1

Contents INDEX...61 ECRM...1 ecrm Guide 111011 2011 Blackbaud, Inc. This publication, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic, or mechanical, including photocopying, recording,

More information

Telephony Toolbar Corporate. User Guide

Telephony Toolbar Corporate. User Guide Telephony Toolbar Corporate User Guide Release 7.1 March 2011 Table of Contents 1 About This Guide...7 1.1 Open Telephony Toolbar - Corporate... 7 1.2 First Time Login... 8 1.3 Subsequent Use... 11 2 Using

More information

STEPfwd Quick Start Guide

STEPfwd Quick Start Guide CERT/Software Engineering Institute June 2016 http://www.sei.cmu.edu Table of Contents Welcome to STEPfwd! 3 Becoming a Registered User of STEPfwd 4 Learning the Home Page Layout 5 Understanding My View

More information

User Manual for Web. Help Desk Authority 9.0

User Manual for Web. Help Desk Authority 9.0 User Manual for Web Help Desk Authority 9.0 2011ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks of ScriptLogic

More information

Accounting Manager. User Guide A31003-P1030-U114-2-7619

Accounting Manager. User Guide A31003-P1030-U114-2-7619 Accounting Manager User Guide A31003-P1030-U114-2-7619 Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified

More information

Office Depot Merchant Services Mobile Application User Guide

Office Depot Merchant Services Mobile Application User Guide Office Depot Merchant Services Mobile Application User Guide Table of Contents Product Overview... 3 Downloading Office Depot Merchant Services Application... 4 Welcome Emails... 5 Create New Account Office

More information

MUTUAL OF OMAHA SECURE EMAIL SYSTEM CLIENT/PARTNER USER GUIDE

MUTUAL OF OMAHA SECURE EMAIL SYSTEM CLIENT/PARTNER USER GUIDE MUTUAL OF OMAHA SECURE EMAIL SYSTEM CLIENT/PARTNER USER GUIDE Mutual of Omaha Secure Email Client/Partner User Guide April 2015 TABLE OF CONTENTS INTRODUCTION 3 About this Guide 3 CREATING A MUTUAL OF

More information

Provider Electronic Solutions Software User s Guide

Provider Electronic Solutions Software User s Guide Vermont Title XIX Provider Electronic Solutions Software User s Guide HP ENTERPRISE SERVICES 312 HURRICANE LANE, STE 101 PO BOX 888 WILLISTON VT 05495 Table of Contents 1 Introduction... 2 1.1 Provider

More information

Salesforce Classic User Guide for Android

Salesforce Classic User Guide for Android Salesforce Classic User Guide for Android Version 37.0, Summer 16 @salesforcedocs Last updated: July 12, 2016 Copyright 2000 2016 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark

More information

CREATE A CUSTOMER... 2 SIP TRUNK ACCOUNTS...

CREATE A CUSTOMER... 2 SIP TRUNK ACCOUNTS... Contents CREATE A CUSTOMER... 2 SIP TRUNK ACCOUNTS... 3 CREATE THE MAIN SIP TRUNK ACCOUNT... 3 SETUP THE SIP TRUNK ACCOUNT... 4 EXTRA DIDS... 7 HOW TO..... 9 BILL FOR THE SIP TRUNKING SERVICE... 9 LIMIT

More information

DSI File Server Client Documentation

DSI File Server Client Documentation Updated 11/23/2009 Page 1 of 10 Table Of Contents 1.0 OVERVIEW... 3 1.0.1 CONNECTING USING AN FTP CLIENT... 3 1.0.2 CONNECTING USING THE WEB INTERFACE... 3 1.0.3 GETTING AN ACCOUNT... 3 2.0 TRANSFERRING

More information

BUSINESS NETTELLER ONLINE BANKING USER GUIDE

BUSINESS NETTELLER ONLINE BANKING USER GUIDE BUSINESS NETTELLER ONLINE BANKING USER GUIDE Revised 6.5.2013 TABLE OF CONTENTS Login Process...1 Cash Management User Login...2 Cash Management User Single Sign-on...3 Multi-Factor Authentication...4

More information

IQSweb Reference G. ROSS Migration/Registration

IQSweb Reference G. ROSS Migration/Registration ROSS Migration/Registration Contents IQSweb V3.0.1 ROSS Connection Requirements... 2 Test Agency Network Connectivity to ROSS... 3 FIREWALL Exceptions... 3 FIREWALL Exception Justification... 4 ROSS Interface

More information

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts...

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts... Table of Contents Welcome... 2 Login... 3 Password Assistance... 4 Self Registration... 5 Secure Mail... 7 Compose... 8 Drafts... 10 Outbox... 11 Sent Items... 12 View Package Details... 12 File Manager...

More information

Service Central Your gateway to support

Service Central Your gateway to support Service Central Your gateway to support Training deck November 2015 Topics Why using Service Central? How to login to Service Central - Option 1 - Option 2 How to submit a ticket How to modify a ticket/check

More information

1) Important browser information New 2) Why is my browser so slow? 3) How can I view more than one screen without the other disappearing?

1) Important browser information New 2) Why is my browser so slow? 3) How can I view more than one screen without the other disappearing? Known/Unresolved issues: Browser Scan to e-mail Creating Help Desk tickets for the scan-to-email issue is no longer necessary. A member of MIS will follow up with each office to determine scan-to-email

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for BlackBerry

GO!Enterprise MDM Device Application User Guide Installation and Configuration for BlackBerry GO!Enterprise MDM Device Application User Guide Installation and Configuration for BlackBerry GO!Enterprise MDM Version 4.11.x GO!Enterprise MDM for BlackBerry 1 Table of Contents GO!Enterprise MDM for

More information

INFORMATION SYSTEMS SERVICE NETWORKS AND TELECOMMUNICATIONS SECTOR. User Guide for the RightFax Fax Service. Web Utility

INFORMATION SYSTEMS SERVICE NETWORKS AND TELECOMMUNICATIONS SECTOR. User Guide for the RightFax Fax Service. Web Utility INFORMATION SYSTEMS SERVICE NETWORKS AND TELECOMMUNICATIONS SECTOR User Guide for the RightFax Fax Service Web Utility August 2011 CONTENTS 1. Accessing the Web Utility 2. Change Password 3. Web Utility:

More information

All Rights Reserved. Copyright 2006

All Rights Reserved. Copyright 2006 All Rights Reserved Copyright 2006 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of the copyright

More information

All Rights Reserved. Copyright 2007

All Rights Reserved. Copyright 2007 All Rights Reserved Copyright 2007 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of the copyright

More information

Welcome to PowerClaim Net Services!

Welcome to PowerClaim Net Services! Welcome to PowerClaim Net Services! PowerClaim Net Services provides a convenient means to manage your claims over the internet and provides detailed reporting services. You can access PowerClaim Net Services

More information

Colorado Medical Assistance Program Web Portal. Frequently Asked Questions

Colorado Medical Assistance Program Web Portal. Frequently Asked Questions Colorado Medical Assistance Program Web Portal Frequently Asked Questions Trading Partner Administrator I have my HCPF Welcome Letter, and am going to be the Trading Partner Administrator. Now what? What

More information

Quick Start Guide. www.uptrendsinfra.com

Quick Start Guide. www.uptrendsinfra.com Quick Start Guide Uptrends Infra is a cloud service that monitors your on-premise hardware and software infrastructure. This Quick Start Guide contains the instructions to get you up to speed with your

More information

CUSTOMER PORTAL USER GUIDE FEBRUARY 2007

CUSTOMER PORTAL USER GUIDE FEBRUARY 2007 CUSTOMER PORTAL USER GUIDE FEBRUARY 2007 CONTENTS INTRODUCTION 1. Access to the system 2. Case Management 2.1 Create a case 2.2 Review & Access existing cases 2.3 Update a Case 2.4 Resolve and Close a

More information

Mobile Merchant Reference Guide

Mobile Merchant Reference Guide COPYRIGHT NOTICE Copyright 2013 Blackstone Merchant Services, Inc. All rights reserved. This document is for internal use only. No part of this publication may be reproduced, transmitted, transcribed,

More information

Cloud. Hosted Exchange Administration Manual

Cloud. Hosted Exchange Administration Manual Cloud Hosted Exchange Administration Manual Table of Contents Table of Contents... 1 Table of Figures... 4 1 Preface... 6 2 Telesystem Hosted Exchange Administrative Portal... 7 3 Hosted Exchange Service...

More information

Alfresco Online Collaboration Tool

Alfresco Online Collaboration Tool Alfresco Online Collaboration Tool USER MANUAL BECOMING FAMILIAR WITH THE USER INTERFACE... 4 MY DASHBOARD... 4 MY PROFILE... 6 VIEWING YOUR FULL PROFILE... 6 EDITING YOUR PROFILE... 7 CHANGING YOUR PASSWORD...

More information

Surplus Lines Online User Guide

Surplus Lines Online User Guide Surplus Lines Online User Guide Missouri Department of Insurance, Financial Institutions and Professional Registration Contents Summary... 1 Site Address... 1 Account Management... 2 Account Registration...

More information

New Mexico Health Alert Network (HAN) NM HAN USER GUIDE NEW MEXICO DEPARTMENT OF HEALTH

New Mexico Health Alert Network (HAN) NM HAN USER GUIDE NEW MEXICO DEPARTMENT OF HEALTH New Mexico Health Alert Network (HAN) NM HAN USER GUIDE NEW MEXICO DEPARTMENT OF HEALTH April 2015 (This page intentionally left blank.) Purpose The New Mexico Department of Health s Health Alert Network

More information

NYS OCFS CMS Contractor Manual

NYS OCFS CMS Contractor Manual NYS OCFS CMS Contractor Manual C O N T E N T S CHAPTER 1... 1-1 Chapter 1: Introduction to the Contract Management System... 1-2 CHAPTER 2... 2-1 Accessing the Contract Management System... 2-2 Shortcuts

More information

ADA Applicant Business Process Guide

ADA Applicant Business Process Guide Objectives ADA Applicant Business Process Guide The purpose of this document is to give you an understanding of how to apply and maintain an applicant account at the American Dental Association (ADA).

More information

SHOWING YOU THE WAY TO ONLINE BANKING AT CENTRAL BANK

SHOWING YOU THE WAY TO ONLINE BANKING AT CENTRAL BANK SHOWING YOU THE WAY TO ONLINE BANKING AT CENTRAL BANK INTERNET BANKING QUICK START GUIDE: Overview Welcome to CentralNET, the online banking services of Central Bank. Our family of Central Bancshares,

More information

CA Spectrum and CA Service Desk

CA Spectrum and CA Service Desk CA Spectrum and CA Service Desk Integration Guide CA Spectrum 9.4 / CA Service Desk r12 and later This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter

More information

DocuSign Connect for Salesforce Guide

DocuSign Connect for Salesforce Guide Information Guide 1 DocuSign Connect for Salesforce Guide 1 Copyright 2003-2013 DocuSign, Inc. All rights reserved. For information about DocuSign trademarks, copyrights and patents refer to the DocuSign

More information

Web24 Web Hosting Guide

Web24 Web Hosting Guide Web24 Web Hosting Guide Welcome Dear Web24 customer, We would like to thank you for choosing Web24 as your preferred web hosting provider. To make your experience as enjoyable as possible, we have prepared

More information

ONLINE ACCOUNTABILITY FOR EVERY DEVICE. Quick Reference Guide V1.0

ONLINE ACCOUNTABILITY FOR EVERY DEVICE. Quick Reference Guide V1.0 ONLINE ACCOUNTABILITY FOR EVERY DEVICE Quick Reference Guide V1.0 TABLE OF CONTENTS ACCOUNT SET UP Creating an X3watch account DOWNLOADING AND INSTALLING X3WATCH System Requirements How to install on a

More information

Online Presentment and Payment FAQ s

Online Presentment and Payment FAQ s General Online Presentment and Payment FAQ s What are some of the benefits of receiving my bill electronically? It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any

More information

ithenticate User Manual

ithenticate User Manual ithenticate User Manual Version: 2.0.8 Updated February 4, 2014 Contents Introduction 4 New Users 4 Logging In 4 Resetting Your Password 5 Changing Your Password or Username 6 The ithenticate Account Homepage

More information

NCID User Guide Version 1.8. Office of Information Technology Services As of July 26, 2011

NCID User Guide Version 1.8. Office of Information Technology Services As of July 26, 2011 NCID User Guide Version 1.8 Office of Information Technology Services As of July 26, 2011 Document History Version Change Reference Date Author 1.0 Initial draft release 9/16/10 Heather Ferrie Update w/

More information

SonicWALL SSL VPN 3.5: Virtual Assist

SonicWALL SSL VPN 3.5: Virtual Assist SonicWALL SSL VPN 3.5: Virtual Assist Document Scope This document describes how to use the SonicWALL Virtual Assist add-on for SonicWALL SSL VPN security appliances. This document contains the following

More information

Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Palm Treo Installation

Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Palm Treo Installation Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Palm Treo Installation Thank you for your interest in Mechanics Bank Mobile Banking. This guide will help you get started with Mechanics

More information