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1 Global Standards and Publications Van Haren Publishing Catalog EDITION 2012/2013 IT Service Management IT Governance & Security Application Management Information Management Enterprise Architecture Project Management Program Management Risk Management Outsourcing Business Management Quality Management Business Process Management
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3 Dear readers, In this rapidly changing IT and business environment most things should and could be more easy. It is no wonder that methods like Agile and Scrum are gaining popularity. New developments offer great opportunities for those willing to make the most out of it but it can be difficult not to get overwhelmed. In the current environment with constant changes and almost infinite ways accessing information and communicating it is essential to make communication as clear as possible and ensure the quality of information. Van Haren Publishing makes general Best Practices available to provide quality, practically validated information worldwide. The use of standards and frameworks gives everyone the same language thus minimalizing the chance of errors due to unclear communication. Best Practices regarding these standards and frameworks provides you with information summarizing years of experience by the best in the industry. Not only do we publish books on Best Practices, we also actively and independently promote the standards and frameworks via our freely accessible eknowledge. To make communication on standards everywhere a little easier, we provide you with a basic summary of 38 relevant standards in our catalog. It is an illusion those standards will lead to better results. More important is the people factor, as without people all these things don t evolve at all. But that is beyond the service we provide, all we can do is give a start in sharing best practice and share generic solutions. The rest should come from you. Kind regards, Ivo van Haren, CEO Van Haren Publishing 51
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5 Contents 1. Agile Title/definition The basics Summary Target audience Scope Strengths and pitfalls in using the method Relevant links (web links) Amsterdam Frame work for Information Management Title/definition The basics Summary Target audience Scope Strengths and pitfalls Relevant links (web links) ArchiMate Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) ASL Title/definition The basics Summary Target audience Scope 76 53
6 Contents 4.6 Strengths and pitfalls Relevant links (web links) Balanced Scorecard Title/definition method The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) BiSL Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (web links) CATS CM Title/definition The basics Summary Target audience Scope Strengths and pitfalls Relevant links (web links) CMMI Title/definition The basics Summary Target group(s) Scope 90 54
7 Contents 8.6 Strengths and pitfalls Relevant links (weblinks) COBIT Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) EFQM Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) escm-cl Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) escm-sp Title/definition The basics Summary Target group(s) Scope
8 Contents 12.6 Strengths and pitfalls Relevant links (weblinks) Frameworx Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) ICB Title/definition The basics Summary Target audience Scope Strengths and pitfalls Relevant links (web links) ISO 9000/ Title/definition The basics Summary Target group Scope Strengths and pitfalls Relevant links (weblinks) ISO Title/definition The basics Summary Target group(s) Scope
9 Contents 16.6 Strengths and pitfalls Relevant links (weblinks) ISO/IEC Title/definition The basics) Summary Target audience Scope Strengths and pitfalls Relevant links (web links) ISO/IEC Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) ISO Title/definition method The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) ISO 31000: Title/definition The basics Summary Target audience Scope
10 Contents 20.6 Strengths and pitfalls Relevant links (web links) ISO Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) ISO/IEC Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) ISTQB Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) ITIL Title/definition The basics Summary Target group(s) Scope
11 Contents 24.6 Strengths and pitfalls Relevant links (weblinks) Lean management Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) M_o_R Title/definition The basics Summary Target audience Scope Strengths and pitfalls Relevant links (web links) MoP Title/definition The basics Summary Target audience Scope Strengths and pitfalls Relevant links (web links) MSP Title/definition The basics Summary of the method Target audience Scope
12 Contents 28.6 Strengths and pitfalls Relevant links (web links) OPBOK Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks) P3O Title/definition method The basics Summary Target audience Scope Strengths and pitfalls in using the method Relevant links (web links) PMBoK Title/definition method The basics Summary of the method Target audience Scope Strengths and pitfalls Relevant links (web links) PRINCE Title/definition The basics Summary Target audience Scope
13 Contents 32.6 Strengths and pitfalls Relevant links (web links) SABSA Title/definition The basics Summary Target group(s) of the method Scope Strengths and pitfalls Relevant links (weblinks) Scrum Title/definition The basics Summary Target audience Scope Strengths and pitfalls Relevant links (web links) Six Sigma Title/definition The basics Summary Target audience Scope Strengths and pitfalls Relevant links (web links) SqEME Title/definition The basics Summary Target audience Scope
14 Contents 36.6 Strengths and pitfalls Relevant links (web links) TMap NEXT Title/definition The basics Summary Target audience Scope Strengths and pitfalls Relevant links (web links) TOGAF Title/definition The basics Summary Target group(s) Scope Strengths and pitfalls Relevant links (weblinks)
15 1. Agile 1.1 Title/definition Agile software development approach 1.2 The basics Agile software development is set of software development methodologies based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. 1.3 Summary Incremental software development methods have been traced back to Lightweight software development methods evolved in the mid-1990s as a reaction against heavyweight methods, which were characterized by their critics as a heavily regulated, regimented, micromanaged, waterfall model of development. Supporters of lightweight methods (and now agile methods) contend that they are a return to earlier practices in software development. Early implementations of lightweight methods include Scrum (1993), Crystal Clear, Extreme Programming (1996), Adaptive Software Development, Feature Driven Development, and Dynamic Systems Development Method (1995). These are now typically referred to as Agile methodologies, after the Agile Manifesto. The Agile Manifesto was written in February 2001, at a summit of independent-minded practitioners of several programming methodologies. 63
16 1. Agile Manifesto for Agile Software Development We are uncovering better ways of developing software by doing it and helping others do it.through this work we have come to value Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan That is, while there is value in the items on the right, we value the items on the left more. The Agile Manifesto has twelve underlying principles: 1. Customer satisfaction by rapid delivery of useful software 2. Welcome changing requirements, even late in development 3. Working software is delivered frequently (weeks rather than months) 4. Working software is the principal measure of progress 5. Sustainable development, able to maintain a constant pace 6. Close, daily co-operation between business people and developers 7. Face-to-face conversation is the best form of communication (co-location) 8. Projects are built around motivated individuals, who should be trusted 9. Continuous attention to technical excellence and good design 10. Simplicity 11. Self-organizing teams 12. Regular adaptation to changing circumstances Agile methods break tasks into small increments with minimal planning and do not directly involve long-term planning. Iterations are short time frames. Team composition in an agile 64
17 1. Agile project is usually cross-functional and self-organizing and team size is usually small (5-9 people.) The agile method encourages stakeholders to prioritize their requirements on the basis of business value. The Agile approach is supported by the Agile Alliance, a nonprofit organization that wants to see Agile projects start and help Agile teams perform. It is funded by individual memberships, corporate memberships, and by the proceeds from the Agile 200X series of conferences. It is not a certification body and does not endorse any certification programs. 1.4 Target audience Anyone involved in an Agile software development project team; including analysts, architects, developers, testers and business customer/users; anyone supporting or managing an Agile project team who requires a detailed understanding of the practices and benefits of Agile software development. 1.5 Scope Software development projects 1.6 Strengths and pitfalls in using the method Strengths Improved quality; higher productivity; positive effect on business satisfaction; Pitfalls Distributed development efforts where teams are not located together Acceptance: forcing an Agile process on a development team that is unfamiliar with the approach 65
18 1. Agile Exceptions: mission-critical systems where failure is not an option at any cost (e.g. software for surgical procedures). 1.7 Relevant links (web links) and 66
19 2. Amsterdam Framework for Information Management 2.1 Title/definition Amsterdam Framework for Information Management 2.2 The basics The Amsterdam framework for information management provides a mapping of the relationships between organization and information. 2.3 Summary The Amsterdam Framework for Information Management was developed in at the University of Amsterdam (Contouren van een generiek model voor informatiemanagement, 1997). It can be used as a tool for positioning and interrelating information management functions. It can be applied to the areas of business- IT alignment and sourcing, and can be of use when considering IT governance. It offers a high level view of the entire scope of information management; its main application is in the analysis of organization and responsibilities. The Amsterdam Framework for Information Management can be used to support strategic discussions in three different ways, as shown in the diagram below (Figure 2.1): Descriptive, orientation the framework offers a map of the entire information management domain, and can be used for positioning specific information management processes in the organization. 67
20 2. Amsterdam Frame work Specification, design the framework can be used to reorganize the information management organization, e.g. to specify the role of the Chief Information Officer (CIO) or determine the responsibilities of the retained organization in the case of outsourcing. Prescriptive, normative the framework can be used as a diagnostic instrument to find gaps in an organization s information management, and specifically aimed at identifying missing interrelationships between the various components of the framework. On the horizontal axis, the framework distinguishes three domains of governance: 1. Business This domain comprises all standard business functions such as management, HR, resources and processes. 2. Information and Communication (information domain This domain describes how information and communication supports the business. In this domain, business requirements are translated into the IT (technology) capabilities that are needed to support the business. 3. Technology (IT domain) This domain specifically describes the development and management of IT solutions. The vertical axis describes the three levels of governance: Strategy (scope, core competencies and governance); Structure (architecture and competencies); Operations (processes and skills). 68
21 2. Amsterdam Frame work Business Information/ Communication Technology Strategy (scope) (infra) Structure (architecture) Operations (processes) Figure 2.1: Amsterdam Framework for information Management The Amsterdam Framework for Information Management intrinsically connects Information/Communication and Structure as the central components of Information Management. 2.4 Target audience The framework was developed for information managers, enterprise architects and IT architects. 2.5 Scope The scope of the framework is the information management domain. 69
22 2. Amsterdam Frame work 2.6 Strengths and pitfalls This framework enables discussions on the topic of business and IT alignment, but it does not provide information on how organizations can actually achieve better communications between business and IT. The framework is not a method, and cannot be used in a descriptive way; however, it can be a useful addition to enterprise architecture frameworks such as TOGAF. 2.7 Relevant links (web links) The framework can be downloaded for free from the website of the University of Amsterdam (Dutch): Descriptive English language papers can be found on the Internet by searching for Amsterdam Framework for Information Management. 70
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Global Standards and Publications EDITION 2016/2017 Colophon Title: Global Standards and Publications Edition 2016/2017 Publication of: Van Haren Publishing, www.vanharen.net ISBN Hard copy: 978 94 018
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