Property and Facilities Management

Transcription

1 Property and Facilities Management

2 Who we are Esh Facilities delivers nationally across the UK services of reactive and planned maintenance, soft and hard FM solutions as well as minor works and projects. For over 30 years, we have provided services to clients across a broad range of market sectors that include public and social housing, financial services, retail, manufacturing, commercial, leisure, education, health and care. We have built up a well respected reputation based on trust and openness working with high profile clients such as Boots, Barclays, Lloyds Banking Group, Virgin Money, University of Leeds, Sheffield Hallam University, South Tyneside College, Turning Point, European Care, Marks & Spencer, Northumberland County Council, Cumbria County Council, Northumbria Water, Northumbria Police Authority, Mersey Police Authority and the NHS. Being a division of Esh Construction and part of the wider Esh Group, we represent a company with turnover approaching 300m, with offices throughout the country. We have the people, systems and experience to achieve the highest level of quality and customer service. We understand that our performance is not just about providing high quality services but also about how they are delivered. Our clients and their customers trust us to get on with the job, to arrive when we say we will, to carry out the work and ensure that they can carry on with their business. Results focused, we measure everything we do against industry Key Performance Indicators and we analyse results as part of our continuous improvement strategy. Our results consistently achieve higher percentile scores than industry norms. After carrying out various maintenance projects we were delighted with the professional approach that our partner, Esh Facilities have provided. Their staff fully understand our specific requirements surrounding quality of workmanship and our professional image. Helen Beaton Vice Principal, South Tyneside College

3 Services we provide Fabric Boarding Up, Brick Work, Carpentry, Civil Engineering, Damp Proofing, Decoration, Drainage Dry Lining, Fabric Alterations, Fencing, Floor Coverings, Glazing, Graffiti Removal, Grounds Maintenance, Joinery, Plastering, Plumbing, Roofing, Scaffolding, Scaffold Alarms, Stone Restoration, Suspended Ceilings, Tiling, Water Jetting Landscaping, Partitioning, Pest Control. Mechanical Air & Water Risk Assessments, Air Conditioning, Boiler Systems, Compliance Testing Heating, Lifts, Statutory Inspections, Ventilation and Water Hygiene. Fire Fire Life Safety (BAFE Accredited) - System Design, Installation, Commissioning & Verification. Including Disabled Refuge Systems, Emergency Lighting, Escape Lighting, Fire Alarm Systems, Statutory Inspections. Electrical Building Management Systems, CCTV, Compliance Testing, Data Cabling, Electrical Installation, Intruder Alarms, Periodic Inspection & Testing, Lighting, Portable Appliance Testing, Statutory Inspections. Renewable Energy Air Source Heat Pumps, Ground Source Heat Pumps, Solar Photovoltaic, Solar Thermal. Integrated FM Security, Cleaning & Hygiene, Landscaping, Catering, Vending, Office Services, Porterage, Janitor, Reception, Reprographics, Business Continuity Planning Support, Office Moves, Space & Capacity Planning, Relocation Management, Project Management, Energy Management and Waste Management service provision. We have a solid working relationship with Esh Facilities. Their quality of workmanship and response to our maintenance needs is excellent and we look forward to developing our working relationship in the future. Lee Anderson Property Maintenance Officer Northumberland County Council

4 What we do Reactive Maintenance Our 24/7 365 days a year reactive maintenance service provides you with ultimate peace of mind, and ensures you that no matter what time of day or night, our highly skilled mobile technicians are always on hand to react to your maintenance needs. Our in-house Service Desk is designed to support clients and take the pressure off their employees in the event of an emergency. By offering a single point of contact, with a focus on first time fix, we ensure that in an emergency we keep your business fully operational. Planned Maintenance We can provide a planned maintenance programme, developed to suit your specific needs, which is the best way to protect the value and condition of your property portfolio. Our planned maintenance approach involves high accessibility with low visibility allowing our clients to focus on their core business. One of the key benefits of our planned maintenance service is our ability to conveniently schedule works out of hours and minimise disruption. Our service is more than simply maintaining your building portfolio but protecting your investments and preventing conflict with your operations. Projects Using dedicated Project Management Teams, we are able to undertake projects with speed and flexibility, working with you to ensure maximum effectiveness and minimal disruption. Our Project Managers ensure works are carried out to our clients exact requirements; that they are delivered on time and to budget; and they ensure full compliance with all statutory requirements and health, safety and environment, including CDM. Esh Facilities carried out an amazing amount of work to very tight time scales, on time and to budget. Their staff worked with the most professional and friendly manner and are a credit to the Company. Brilliant work. Sheila Kay Cluster Manager, Boots Renewables We have an established Renewable Energies Division, which enables us to offer an extensive range of bespoke services to our clients. We hold the relevant MCS accreditations and are able to offer a full design, installation and maintenance service package. We are also able to provide design, installation and maintenance of Solar Thermal Systems and Air Source Heat Pumps. In addition, we are also able to undertake Energy Performance Certification (EPC) Surveys and provide advice on how to achieve improvements in EPC Ratings on Clients premises. Integrated FM Responsible for all compliance management, our procurement ensures maximum productivity and profitability of its services and equipment. We have responsibility for coordinating the activities of multiple professional services across the full spectrum of FM service delivery demands, delivering winning solutions by deriving an integrated FM strategy which minimise total life cycle costs, creates and sustains a working environment through a combination of varying services. In doing so we maximise productivity of clients, people and equipment, by specifying the FM strategy in an appropriate contractual framework of performance focused service level agreements. We provide support services, including maintenance, cleaning, catering, security, waste management, pest control, 24 hours a day, 7 days a week, 52 weeks of the year. In addition we are also responsible for the management and constant monitoring of quality, compliance inclusive of environmental adherence and health and safety risk management, as well as ensuring close monitoring and control of cost of service provision.

5 How we do it Customer Care We pride ourselves on understanding our clients needs and then providing the correct level of support. We can provide a fully integrated maintenance solution covering building fabric, mechanical and electrical maintenance, or stand-alone service. We promote genuine ownership through our dedicated account structure. Our maintenance services are delivered using either a dedicated site-specific maintenance operative or our mobile network of maintenance operatives. Our long term strong relationship with Esh Facilities spans almost 20 years. During this time they have delivered extensive planned and reactive maintenance services to consistently high levels and by working together in partnership we strive to ensure our maintenance service is as efficient as possible. Larry Dearden Senior Surveyor, Northumbria Police Authority Customer Work Request Our experienced service coordinators will process our client s order (whether received by , telephone or fax). This contains a client s order number, property address, telephone number, property contact name, response time together with start and completion dates and nature of the work required. Allocating Work All of our maintenance vehicles are fitted with Tom Tom in order for our service management software package, JobFlow to navigate and track our operatives. This allows our Service Desk to know exactly where the closest skilled operative is for fastest possible response. Jobs are allocated via vehicles navigation and communication unit. After the operative has accepted the job they are guided to site with Service Desk providing real time updates. We are delighted with the professional approach that Esh Facilities bring to provision of reactive maintenance and planned project works across our portfolio and look forward to continuing our working relationship into the future Gary Smith Asset Maintenance Team, University of Leeds Attending Site After being allocated and accepting a job, we contact each site prior to visiting to arrange access. Upon arrival we report to the main reception and request to view the building asbestos register. Our operatives are dressed in full corporate work wear with identification badge. All operatives have full DBS checks and enhanced police vetting. Carrying out Repairs Once the operative has assessed that they can undertake the work safely, a repair is made and upon completion a JobFlow worksheet is presented to clients representative for verification and signature. The information is digitally transferred to our server on our JobFlow system ready for invoicing. A hard copy of the worksheet is also left on-site for clients records.

6 Where we do it Membership and accreditations Esh Building, Cramlington 3. Esh Suite, Kendal 5. Stratford, London 2. Esh House, Durham 4. The Pentagon, Leeds 6. Balgownie Technology Centre, Aberdeen 2. Altius Assured Vendor (Award No ) British Approvals for Fire Equipment (BAFE) Bridges 2, The Fire Service College, London Road, Moreton-in-Marsh, Gloucestershire, GL56 0RH British Institute of Facilities Management (Membership No ) Number One Building, The Causeway, Bishop s Stortford, Hertfordshire, CM23 2ER BS EN ISO 9001:2008 (Certificate No. GB03/60413 (Certified: 23 October 2003)) SGS United Kingdom Ltd, Systems & Services Certification Rossmore Business Park, Ellesmere Port Cheshire, CH65 3EN BS EN ISO 14001:2004 (Certificate No. GB06/68047 (Certified 22 March 2006)) SGS United Kingdom Ltd, Systems & Services Certification Rossmore Business Park, Ellesmere Port Cheshire, CH65 3EN BS OHSAS 18001:2007 (Certificate No. GB09/77470 (Certified 01 May 2009)) SGS United Kingdom Ltd, Systems & Services Certification Rossmore Business Park, Ellesmere Port Cheshire, CH65 3EN Building & Engineering Services Association 18 Greenhead Road, Utley, Keighley, West Yorkshire, BD20 6EA Buying Force supplychain@buying-force.com Constructionline (Registration No. 924) PO Box 6441, Basingstoke, Hampshire, RG21 7FN Contractors Health and Safety Assessment Scheme Electrical Contractors Association ESCA House, 34 Palace Court, London, W2 4HY FSA - Fire & Security Association 34 Palace Court, London, W2 4HY Gas Safe Register (Registration No ) PO BOX 6804, Basingstoke, RG24 4NB Investors in People UKCES, Grosvenor Gardens, London SW1W OTT Joint Industry Board for the Electrical Contracting Industry (Registration No. J ) Kingswood House, 47/51 Sidcup Hill, Sidcup, Kent, DA14 6HP National Inspection Council for Electrical Installation Contracting (Registration No /002D) Warwick House, Houghton Hall Park, Houghton Regis Dunstable, LU5 5ZX

7 Esh Building Baker Road Nelson Park West Cramlington NE23 1WL T: F: E: W: eshfacilities.co.uk