Facilities Management in Kuwait. Opportunities, challenge and added value. Kuwait Municipality

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1 Kuwait Municipality Facilities Management in Kuwait Opportunities, challenge and added value Presented by: Osama Alduaij Daputy Director General Kuwait Municipality

2 Facilities Management A PROVEN PROCESSFOR ACHIEVING QUALITY & ADDED VALUE

3 Evolution Of AnIDEA

4 The Emerging need Globalization, information and communication technological boom are the key factors that let to increase competition between business corporate and enterprise producing goods and providing services. Forcing them towards finding and creating new mechanism of action to control the prices hikes of the product and services while maintaining quality. In the light of limited resources the basic over all approach to be followed to achieve this objective is to reduces cost and increase efficiency.

5 Focusing on core business Business corporate now a day is focusing on core business development and specialization in the production of goods and delivery of services, to enhance quality.on the other hand, moving toward outsourcingsupport services to reduce expenses.

6 Fixed assets Fixed assets constitute about 35% of the total assets of business corporate and enterprise producing good and delivering services. Thus the process of maintaining its sustainabilityand efficiency is something very important, as it represent the facilities which accommodates working people and housing production equipment and tools. The cost of the fund allocated for, operation and maintenance accounted for approximately 80% of the total cost of fixed asset during their life cycle.

7 Defining FACILITY MANAGEMENT

8 People Technology Process Place

9 IFMA Facility management is a profession that encompasses multiple disciplines to ensure Functionality of the built environment by integrating people, place, process and technology.

10 BOMA Facility management is the practice of Coordinating the physical workplace with the people and work of the organization. It integrates the principles of business administration, behavioral, architecture and engineering sciences.

11 Facility management is about: Facilities management is about the procurement of an integrated management system, provision of business process and procedure, work forms and computer aided technology to plan, coordinate, follow up, control, measure and assesses the performance of service contracts to achieve the following :- Optimizing functionality, Quality and added value, Decreasing running cost, Increase the lifecycles of buildings.

12 Facility management will answer the following questions: How pleasant our living and working place? How effectivelymeet the requirementsof owners and end users? How safeit is? How energy-efficient it is? How does it impactthe surrounding environment?

13 Facilities Management Decade of Facility Management FMI Systems Furniture IFMA BOMI FMA Curriculum ISFE Hotelling Small Office/ Home Office Facilities Design & Management Magazine NeoCon Facilities Day First IFMA College Program Boiler Room Board Room The Economy White Collar Blue Collar First PC S & L Collapse Reengineering Outsourcing Telecommunicating The Internet

14 Facility Management Planning Coordinating Integrating Tracking

15 Facility management is about: Generally speaking the facilities management sector scope of services includes consultancy services, operational management and contracting of operation and maintenance of the mechanical and electrical equipment in addition to janitorial, cleaning and hospitality services, more over guarding services,, landscaping and other civil works, for the development of new building and renovation of existing ones. Those of which owners tend to outsource to specialized third party.

16 Facility management is about: This requires proper planning, coordination, integration, monitoring and supervision, by specialists in the field of facilities management from the early stages of design through out construction, to review the work, provide feed back and offer recommendation for issues related to operational and functional aspects.

17 Strategic Plan Space Planning & Management Operations & Maintenance Management Information Technology & Telecommunication Management Human Resources, Health & Security Management Project Planning & Management Communication Management Quality Management

18 FM Services Consultancy Assessment /Audit Key Performance Indicator Service Level Agreement Benchmarking Performance Gap Operational Management Contract Administration Documentation Operation & Maintenance Management Financial Management & Budgeting Work under Processing Coordination Helpdesk Operation Claims Management Reporting Contracting MEP Operation & Maintenance Guarding / Security Cleaning / Hygiene Landscaping Support services

19 Basket of FM Services Hard FM Services Soft FM Services Business Support Services Building fabric maintenance Civil/structural works Wet trades Carpentry and joinery Painting Plumbing and drainage Paving repairs Roofing Glazing repairs Waterproofing Ironmongery Ceiling repairs Flooring Ad hoc repairs (e.g. door lock) Accommodation Furniture repairs Handyman services Security Physical guarding internal and external Access card management and control Security control room management Special investigations Telephone systems PABX Telephone management system Switchboard Voice Mail Telephone Directory Training Conference & meeting room booking Financial Management Life cycle forecasting Preparation of Opex& Capex budgets Financial reporting Mechanical Maintenance Air-conditioning Chillers and cooling towers Water treatment Extraction systems Ventilation installations Pumps External & internal water features Cleaning and hygiene General cleaning High cleaning and windows Carpets and floors External areas Pest control Systems Management Computerized Facilities Managements System (CFMS) Help Desk Client Reporting

20 Electrical maintenance Lighting (internal & external) HT and LT switchgear Transformers Generators UPS systems Small power Support Systems Building Management System (BMS) Fire systems: (i.e. Fire alarms, Smoke detection, Suppression systems, etc) CCTV and access control Lifts/Escalators Tenant installations, variations & fit-outs Utilities management Water Electricity Energy audits & Energy Management & monitoring Catering Management Services Waste Management Landscaping and grounds maintenance and indoor plants Mailroom and courier services Moveable asset management and maintenance Photocopiers Printers Fax machines Service Level Agreements Client & Drake & Scull Drake & Scull service providers, suppliers & subcontractors Subcontract management Safety Health & Environment Statutory appointments SHE committee Meetings Audits and Management Space Planning Churn management Construction drawings Guarantees and warranties Statutory certificates Contract documentation Procurement & Purchasing FM consumables Furniture, fixture & fittings management Quality Management System Policies & Procedures Contract documentation

21 Facilities Management s Scope of Functions

22 General Administrative Support Mail and reproduction services Transportation services Guest and hospitality services Food service and others

23 Maintenance Operations Furniture maintenance Finishes maintenance Preventive maintenance Breakdown maintenance Exterior maintenance Custodial/housekeeping Landscape maintenance

24 Administrative Services Corporate artwork Mail services Shipping/receiving Records retention Security Telecommunications Copy services

25 Space Management Space inventory Space policies Space allocation Forecasting needs Furniture purchases Furniture specifications Furniture inventory Interior plans Furniture moves Major redesign

26 Architectural/Engineering Services Code compliance Construction management Building systems Architectural design

27 Real Estate Building leases Site selection Acquisition/disposal Building purchases Property appraisals Subleasing

28 Facility Plan Operational plans Emergency plans Strategic plans Energy planning

29 Financial Planning Operational budgets Capital budgets Major financing

30 Health and Safety Ergonomics Energy management Indoor air quality Recycling program Emissions Trash/solid waste Hazardous materials

31 The Route to Total FM Success FM Providing total Facilities Management satisfaction

32

33 Service Contracting

34

35 Total FM Success and Satisfaction

36 Facility Management Core Team for Operation Services Facility Management Consultant Facility Manager Electro-Mechanical Engineer Secretary Help Desk Electro-Mechanical Supervisor Civil Works Supervisor Security Supervisor House-keeping Supervisor

37 Help Desk Fill Service Request Form Inspection Creates Work Order Ticket Approval for Funds Issue Word Order Ticket to Contractor Contractor Performs Work Requested Contractor Returns Work Order Ticket Inspection Call Request & Close Work Order Help Desk Database

38 Reports

39 The Current situation in Kuwait The facilities management sector have achieved during the past ten years, unprecedented growthto become the largest in the service industry. However facilities management has sufferedas other emerging disciplines to new regional markets as projects management, value engineering, quality management, from the absenceof professional practice control and measures to regulate these kinds of services.

40 The Current situation in Kuwait Further we can see a considerable overlaps between the scope of work of facilities management in one hand and project management for the post-construction stage in addition to property management and maintenance management on the other hand.

41 The Current situation in Kuwait We can described the facilities management market sector in Kuwait as, fragmented immature professional discipline, which lacks to the professionalism and scarcity of available competent professional resources specialized in this field. Moreover facilities management have an identity issue, vague definition of its scope of services and competencies of those evolved in it.

42 Globally Facility management has gained popularity over the last several years because of significant changes in the workplace. Some of these changes include: Downsizing Optimization Privatization (BOT, PPP, PFI) Outsourcing Facility and services have grown larger and more complex Fierce global competition Easier access to information through vast communications networks More sophisticated customers demanding higher quality goods and services Exponential technological growth Multinational organizations seeking to establish uniform practices for managing facilities

43 Opportunities and Challenges Although there are many facilities management opportunities in Kuwait market, which need to be fully explored or possibly created. There are challenges and difficulties facing competent facilities management service providers looking forward to procure high quality integrated efficient services and being able to the achieve added value-in a competitive manner.this is something possible to be achieved through applying innovative management systems and business procedures with the use of innovative computer aided technologies and accumulative wealth of experience to the management service contracts, through a competent qualified facilities management team.

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