L&Q new home warranty L&Q new. home warranty

Size: px
Start display at page:

Download "L&Q new home warranty L&Q new. home warranty"

Transcription

1 L&Q new home warranty L&Q new Peace of mind in your new home home warranty Peace of mind in your new home

2 Running in your new home You may not be aware that new homes have a running in period. One of the main reasons is that up to 5,000 litres of water may have been used to construct your new property. This water needs to be released slowly into the atmosphere. Drying out too quickly will cause excessive cracking. The best method of controlling this evaporation is to maintain an even temperature throughout your home. If you move in during winter months, try to use heating sparingly at first where possible. This will allow the structure of your home to warm up and dry out gradually. Your home needs to be kept well ventilated to help moisture evaporate. You should have been shown how to use the basic controls for the heating and appliances in your new homes when you moved in. If this did not take place please contact our Aftercare team on You should also have been given all the instructions for things in your home. Please read them carefully, especially those regarding the operation and setting of times and clocks for your heating and those for kitchen appliances.

3

4 The L&Q new home warranty The L&Q new home warranty lasts for two years from the date of legal completion and covers items not included in the NHBC Buildmark cover. For that period, we guarantee items supplied as part of your new home, covering defects caused by faulty workmanship or materials. Alterations to your home Any alteration or extension made to your home after purchase may adversely affect all, or part, of your warranty. Please contact the L&Q Aftercare team if you plan to alter your home. They will then liaise with other L&Q departments if necessary. Change of ownership This new home warranty is not affected if you sell or let your home. It would help if you could pass on the details about the warranty to tenants or subsequent buyers. If you sell your home, the cover automatically transfers to the new owner. Your rights This new home warranty does not affect your statutory rights. Some manufacturers also offer warranties to L&Q customers over and above the initial two-year warranty. Please contact the manufacturer s own customer services department. We do not protect against every problem that may occur and you are obliged to maintain your home. Several limitations and conditions apply. Our warranty does NOT cover Problems with any workmanship, materials or appliances that you have bought or added to your property; Damage caused by storms or accidentally, by negligence, abuse or poor maintenance of the property or appliances. This includes blockages caused by inappropriate disposal of waste; Any cosmetic defects such as scratches, chips or marks that have not been reported within seven days of legal completion. This includes decoration, flooring, tiling, textured ceilings, kitchen units, fitted bedroom and bathroom furniture, worktops, sinks, sanitaryware, appliances, glass, and other similar items. Outside of this time frame, it may be difficult to prove how the damage was caused; Any problems caused by natural shrinkage or condensation; and Any inconvenience, distress or consequential loss of enjoyment, business use or income caused by remedial works, assuming all reasonable steps have been taken to minimise disruption.

5 Cowdrey Mews, Sydenham

6 Two year warranty specific conditions Boiler* Gas fire* Immersion heater/cylinder* Mastic seals Shower heads Door and window locks Burglar alarms* Outside taps* Garage doors* Leaking guttering Fences and gates* Roof tiles Cosmetic damage to oven, hob, hood and sink Cosmetic damage to white goods* Cosmetic damage to kitchen units and worktops Cosmetic damage to sanitaryware Cosmetic damage to shower tray and cubicle* Cosmetic damage to carpets and flooring* Cosmetic damage to curtains and soft furnishings* Cosmetic damage to decoration and tiling Cosmetic damage to furniture eg wardrobes* Damage to doors Damage to sockets and switches Damage to glass Damage to fireplace* Landscaping* TV aerial* Normal shrinkage and condensation Inappropriate disposal of waste-blockages Pest infestation When caused by a lack of annual service When caused by a lack of customer maintenance Not covered When caused by storm damage If not reports within the first seven days after legal completion If not reported within the first month after Not covered Whilst our warranty covers everything we have built and supplied in your new home, there are conditions. You are obliged to carry out your own maintenance on your home, fixtures and fittings. This table shows under which circumstances cover cannot be provided by L&Q. *These items may not be fitted or, may not be available as options extras on every home. Whilst your boiler is covered by our two-year warranty, it is important that the boiler and gas appliances are serviced every 12 months by a qualified engineer. We strongly recommend that this engineer is GAS safe registered. If you experience a problem with your heating system/ boiler as a result of not servicing every year, this problem and any consequential damage will not be covered by our warranty.

7

8 Emergency problems When the problem is an emergency we will endeavour to undertake a repair within 24 hours. Please carry out the simple checks below before calling L&Q. Gas leak If you smell gas please contact National Grid on the emergency number immediately, before calling L&Q. Turn off the gas supply and open the windows in any affected rooms. Central heating and hot water (complete failure) Check your thermostat and timer are set correctly; Check that all adjustable settings are set correctly; and Check there are no localised electricity or gas supply problems Water supply (complete loss) Check with the local water supplier that the water supply has not been turned off to carry out repairs and that there are no localised issues affecting the water supply. Water leak Try to contain the leak to minimise further damage; and If the leak is coming from or going into any electrical fittings, turn off the electricity at the fuse board. Gas (total loss of supply) Check with the local gas supplier that the supply has not been turned off to carry out repairs and that there are no localised issues. Electricity (total loss of supply) Check that the master trip switch does not need resetting; and Check with the local electricity supplier that the supply has not been turned off to carry out repairs and that there are no localised issues. Blocked drains Check whether the blockage is causing a back surge or overflowing into your property and or others internally or externally. Lifts (complete failure) Check that there has not been a loss of electricity supply to the building.

9 Door entry system Check that there has not been a loss of electricity supply to the building. Fire alarm installations If alarms cannot be turned off when there is no fire, check there is no loss of electricity supply to the block. For emergency problems you can call L&Q at any time. During office hours you will speak to a member of the Aftercare team. Calls at all other times will be dealt with by Liverpool Direct. Confirmation that you have spoken to Liverpool Direct will be passed on to the Aftercare Team at the start of the next working day. We aim to have non-emergency problems dealt within five working days. Repair times may depend on the severity of the problem and the availability of spare parts. Most problems will be solved within 20 working days. We will keep you informed if a longer time becomes necessary.

10 NHBC Buildmark cover Your solicitor will have given you a copy of the National House-Building Council Buildmark registration policy number at the end of legal completion. You should also have been given a copy of the Buildmark booklet which you should read. The Buildmark cover is valid for ten years from the date the building was finished. The insurance certificate, which will be sent separately, will show the insurance commencement date. The Buildmark cover has two parts: 1. Initial two years problems in your home caused by faulty workmanship or materials. Please contact L&Q about these issues; and 2. Years three to ten insurance for the cost of putting right damage to your homes caused by a structural defect. Contact the NHBC claims team to discuss this sort of problem. You can contact the NHBC on , or visit for further information. In some cases a similar level of cover may have been provided by Premier Insurance. Should this be the case then your solicitor will give you the pack of documents relating to this alternative cover. If you smell gas ring immediately. To let us know about any problem please contact L&Q on or from a mobile. You can let us know about non-urgent repairs on our website at

11 Cowdrey Mews, Sydenham

12 One Kings Hall Mews I Lewisham I London SE13 5JQ Tel: One 0844 Kings Hall Mews I Fax: L&Q Lewisham is an exempt London charity SE13 5JQ Tel: Fax: L&Q is an exempt charity L&Q Design Studio LQ0374 L&Q Design Studio LQ0374

Repairs: who s responsible?

Repairs: who s responsible? Your responsibilities as a tenant in a sheltered scheme Condensation Condensation Damage Damage caused by you Domestic appliances We will repair domestic appliances if they have been provided by us Keys

More information

TENANT AND LANDLORD REPAIR RESPONSIBILITIES

TENANT AND LANDLORD REPAIR RESPONSIBILITIES TENANT AND LANDLORD REPAIR RESPONSIBILITIES REPAIR LANDLORD TENANT Notifying Repairs Any alteration or improvement you have carried out to the property Permission required Water damage caused by push-on

More information

PRIVATE SECTOR LEASING

PRIVATE SECTOR LEASING PRIVATE SECTOR LEASING PROPERTY STANDARDS This information lists the basic requirements for properties used as temporary accommodation for households placed by the London Borough of Lewisham. The Council

More information

How to report a repair

How to report a repair How to report a repair for repairs to your home? We are committed to making sure your home is in a good state of repair. To meet our legal responsibilities we will: Keep the exterior (eg roof, walls, doors,

More information

A guide to repairs & maintenance

A guide to repairs & maintenance A guide to repairs & maintenance This booklet will tell you: Who is responsible for different types of repair If you are elderly, disabled, vulnerable or unable to resident repairs yourself please let

More information

A Guide to Repairs & Maintenance

A Guide to Repairs & Maintenance A Guide to Repairs & Maintenance your local housing provider www.ssha.co.uk V 1.1 Every home in tip-top condition Keeping your home well maintained and in good repair is as important to us as it is to

More information

Your Services. Repairs

Your Services. Repairs Your Services Repairs Request a repair This leaflet explains the level of service you can expect from us and what you should do if you need to request a repair. You can request a repair in the following

More information

Repairs and maintenance

Repairs and maintenance Section 9 Who repairs what? Reporting repairs Repairs and maintenance Emergencies Repair response times Appointments Maintaining and improving your home What if Hastoe get it wrong? 34 Repairs and maintenance

More information

Your home and your maintenance responsibilities as a tenant

Your home and your maintenance responsibilities as a tenant Your home and your maintenance responsibilities as a tenant 1 2 Your home and your maintenance responsibilities as a tenant Contents Welcome 4 01 Our responsibilities as your landlord 5 02 Your responsibilities

More information

London Borough of Redbridge

London Borough of Redbridge London Borough of Redbridge Private Rented Sector Scheme www.redbridge.gov.uk 1 London Borough Of Redbridge Private Rented Sector (PRS) Scheme Redbridge Council is aiming to increase its work within the

More information

Repair Responsibilities A Guide for Sadeh Lok Residents

Repair Responsibilities A Guide for Sadeh Lok Residents Repair Responsibilities A Guide for Sadeh Lok Residents Sadeh Lok is responsible for most of the repairs that may arise in and around your home, but not all. Each repair type is given a likely priority

More information

THE VOID LETTABLE STANDARD

THE VOID LETTABLE STANDARD THE VOID LETTABLE STANDARD North West Leicestershire District Council is responsible for allocating empty Council owned homes. The Lettable standard has been agreed in consultation with the tenants of

More information

PORT OF LEITH HOUSING ASSOCIATION. Our Repair Service

PORT OF LEITH HOUSING ASSOCIATION. Our Repair Service PORT OF LEITH HOUSING ASSOCIATION Our Repair Service Repairs There are joint responsibilities on you as the Tenant and us as landlord, to make sure your home is maintained in a good state of repair. Your

More information

Repairs. If you smell gas call Transco on 0800 111 999. www.rooftopgroup.org 1

Repairs. If you smell gas call Transco on 0800 111 999. www.rooftopgroup.org 1 Repairs If you smell gas call Transco on 0800 111 999 www.rooftopgroup.org 1 This leaflet contains useful information about the repairs service for tenants, as well as both your rights, our rights and

More information

PEPPER VINER HOMES WARRANTY GUIDELINES

PEPPER VINER HOMES WARRANTY GUIDELINES PEPPER VINER HOMES WARRANTY GUIDELINES All non-emergency warranty and customer service requests MUST be made in writing. This provides you with documentation and allows Pepper Viner to operate efficiently.

More information

Making changes to your home

Making changes to your home Making changes to your home If you are a tenant living in one of our rented homes, you may be allowed to make some changes or improvements to your home. This guide tells you: what changes you can make

More information

C, D Only if fitted by Sadeh Lok. A, B, C Category dependent upon impact on residents enjoyment of their home

C, D Only if fitted by Sadeh Lok. A, B, C Category dependent upon impact on residents enjoyment of their home Repair Responsibilities A Guide for Sadeh Lok Residents Sadeh Lok is responsible for most of the repairs that may arise in and around your home, but not all. Each repair type is given a likely priority

More information

Repairs and maintenance

Repairs and maintenance Repairs and maintenance Customer focused, quality driven Repairs and maintenance Repairs and maintenance of your home is a joint responsibility between you as our tenant and us as your landlord. We are

More information

Repairs and maintenance

Repairs and maintenance Repairs and maintenance TO YOUR HOME HOUSING at the heart of the community Contents Your responsibilities Reporting a repair Other useful contacts Out-of-hours emergency service The repair process How

More information

Repairs Our Responsibility and Your Responsibility

Repairs Our Responsibility and Your Responsibility Repairs Repairs 0121 717 1515 Repairs Your tenancy agreement explains what repairs we are for doing and what repairs you are for doing or paying for. This leaflet is a summary of the information in your

More information

The Compton Villa AT KINGS PARK

The Compton Villa AT KINGS PARK The Compton Villa AT KINGS PARK Introducing an exclusively designed, three double bedroom home at Kings Park, offering luxurious living in a unique parkland environment. This distinctive home occupies

More information

How to report a repair

How to report a repair How to report a repair www.tworivershousing.org.uk for you - for your community - not for profit We aim to provide an efficient, value-for-money repairs and maintenance service for our tenants. We are

More information

Our repairs and maintenance service

Our repairs and maintenance service Your repairs Being a GHA tenant gives you special rights when it comes to getting things fixed. This is called your Right to Repair. Here you ll find all you need to know about that, and much more. If

More information

How to report a repair...4 What will happen when you call?...4 Our Standards...5 What happens when we are closed?...6

How to report a repair...4 What will happen when you call?...4 Our Standards...5 What happens when we are closed?...6 Repairs Contents How to report a repair...4 What will happen when you call?...4 Our Standards...5 What happens when we are closed?...6 What repairs are Newlon responsible for?...6 Improvements...7 Important

More information

Repairs and looking after your home

Repairs and looking after your home A guide to Repairs and looking after your home Contents Page No. Introduction 1 Information for tenants 2 Information for homeowners 3-4 Information for onsite NHS workers 5 Information for students 5

More information

U.S. Department of Housing and Urban Development Office of Public and Indian Housing. A Good Place to Live!

U.S. Department of Housing and Urban Development Office of Public and Indian Housing. A Good Place to Live! U.S. Department of Housing and Urban Development Office of Public and Indian Housing A Good Place to Live! Introduction Having a good place to live is important. Through your Public Housing Agency (or

More information

This section gives you some helpful information and tips on running your home and the equipment in it.

This section gives you some helpful information and tips on running your home and the equipment in it. 67 This section gives you some helpful information and tips on running your home and the equipment in it. Electricity Fuse board (electrical consumer unit) Make sure you know where your fuse board is and

More information

EMERGENCY SERVICES ADVANCED HOUSEHOLD MAINTENANCE

EMERGENCY SERVICES ADVANCED HOUSEHOLD MAINTENANCE EMERGENCY SERVICES ADVANCED HOUSEHOLD MAINTENANCE This is a maintenance service - providing access to essential services that may be required in an emergency within the principal household and adjoining

More information

The Gold Shield Ten Year. Warranty Scheme

The Gold Shield Ten Year. Warranty Scheme The Gold Shield Ten Year Warranty Scheme The Gold Shield Ten Year Warranty Scheme Providing Home Owner s Warranty Cover And Applicable To Newly-Built Park Homes Registered with Gold Shield From 1st June

More information

Final Walk-Through Checklist

Final Walk-Through Checklist Final Walk-Through Checklist All Aspects Home Inspections Inc 516 731-7213 www.artofinspection.com The final walk-through gives homebuyers an opportunity to inspect a property before closing on the sale

More information

EXIT INVENTORY/SURVEY

EXIT INVENTORY/SURVEY EXIT INVENTORY/SURVEY As soon as all your personal belongings have been removed and the property thoroughly cleaned, the inventory of goods and final survey of the premises will be done by the designated

More information

Responsibilities regarding the upkeep of tenant owner apartments

Responsibilities regarding the upkeep of tenant owner apartments Responsibilities regarding the upkeep of tenant owner apartments FOR TENANT OWNER ASSOCIATIONS THAT HAVE ADOPTED THE STANDARD STATUTES OF THE HSB NATIONAL FEDERATION 2003 Guide for upkeep responsibility

More information

03 Who is LABC Warranty? 05 Your Structural Warranty. 06 Running in your new home. 08 Lifestyle and your home. 10 DIY and Maintenance

03 Who is LABC Warranty? 05 Your Structural Warranty. 06 Running in your new home. 08 Lifestyle and your home. 10 DIY and Maintenance 03 Who is LABC Warranty? 05 Your Structural Warranty 06 Running in your new home 08 Lifestyle and your home 10 DIY and Maintenance 10 Extensions and Alterations 12 General Maintenance and Useful Advice

More information

Leeds Jewish Housing Association. Property Repairs. Being responsible for your own home, and making it your own

Leeds Jewish Housing Association. Property Repairs. Being responsible for your own home, and making it your own Leeds Jewish Housing Association Property Repairs Being responsible for your own home, and making it your own April 2012 Who is Responsible for What? LjHA are responsible for keeping the following items

More information

RHP SERVICES: INFORMATION FOR LANDLORDS AND PROPERTY OWNERS

RHP SERVICES: INFORMATION FOR LANDLORDS AND PROPERTY OWNERS RHP SERVICES: INFORMATION FOR LANDLORDS AND PROPERTY OWNERS Types of Property We are looking for licensed houses in multiple occupation (HMOs), studio, one, two, three four and five bedroom homes. RHP

More information

Ferrier Fields, Kirriemuir DD8 5EH

Ferrier Fields, Kirriemuir DD8 5EH Ferrier, Kirriemuir DD8 5EH PHASE 1- EARLY RELEASE Plot No Type Price 35 Ben Alder 3 Bed Bungalow & Garage RESERVED 38 Ben Avon 3 Bed Detached Villa & Garage Fixed Price 225,000 13 Ben Lawers 4 Bed Detached

More information

Report Index PROPERTY DESCRIPTION 1 ELECTRICAL SYSTEM 2 COMMON INTERIOR AREAS 3 INTERIOR ROOMS 6 KITCHEN 8 BATHROOMS 10

Report Index PROPERTY DESCRIPTION 1 ELECTRICAL SYSTEM 2 COMMON INTERIOR AREAS 3 INTERIOR ROOMS 6 KITCHEN 8 BATHROOMS 10 Report Index PROPERTY DESCRIPTION 1 ELECTRICAL SYSTEM 2 COMMON INTERIOR AREAS 3 INTERIOR ROOMS 6 KITCHEN 8 BATHROOMS 10 PROPERTY DESCRIPTION PROPERTY INSPECTED: INSPECTION ADDRESS: 4722 Baltimore Avenue

More information

Home Improvements for Leaseholders

Home Improvements for Leaseholders Home Improvements for Leaseholders Home Improvements for Leaseholders Information for shared owners and leaseholders who want to carry out improvement works to their home. I want to do work in my home

More information

The Gold Shield Park Home. Warranty Scheme

The Gold Shield Park Home. Warranty Scheme The Gold Shield Park Home Warranty Scheme The Gold Shield Park Home Warranty Scheme Providing Home Owner s Warranty Cover And Applicable To Newly-Built Park Homes Registered with Gold Shield From 1st January

More information

Section 6: Repairs and maintenance

Section 6: Repairs and maintenance Section 6: Repairs and maintenance Our repair responsibilities Your repair responsibilities How to report a repair What to do in an emergency Repair timescales 6. Repairs and maintenance If any repairs

More information

The Repairs Charter Contents

The Repairs Charter Contents The Repairs Charter The Repairs Charter Contents What is a Repairs Charter? 3 How will your repair people behave in my home? 3 How do I report a repair? 4 What are Stafford and Rural Homes repair responsibilities?

More information

INVENTORY AND HOME CONDITION REPORT. Keys

INVENTORY AND HOME CONDITION REPORT. Keys Landlord / Agent Details INVENTORY AND HOME CONDITION REPORT Tenant Details * Please ensure you take a clipboard with you * Name Address Contact details Name/s Address Contact details inspection Date of

More information

Your new. repairs service 2011. www.linbrooks.co.uk

Your new. repairs service 2011. www.linbrooks.co.uk Your new repairs service 2011 0800 035 0003 www.linbrooks.co.uk Contents Your new repairs contractor 3 Our service standards 4 Linbrook: meet the team 6 Customer care 8 Landlord responsibilities 10 Tenant

More information

A Good Place to Live. Introduction. 1. Living Room

A Good Place to Live. Introduction. 1. Living Room A Good Place to Live The following is information from HUD document HUD-593-PIH(8) titled "A Good Place to Live." It details the required elements a unit must have in order to pass inspection. The information

More information

Repairs information for tenants life

Repairs information for tenants life Repairs information for tenants Together we are Metropolitan Housing Partnership H o u s i n g S o c i e t y S u p p o r t T r u s t H o m e O w n e r s h i p H o u s i n g T r u s t L o n d o n Improving

More information

LONDON BOROUGH OF BROMLEY STANDARDS FOR HOUSES IN MULTIPLE OCCUPATION (HMO) INTRODUCTION

LONDON BOROUGH OF BROMLEY STANDARDS FOR HOUSES IN MULTIPLE OCCUPATION (HMO) INTRODUCTION LONDON BOROUGH OF BROMLEY STANDARDS FOR HOUSES IN MULTIPLE OCCUPATION (HMO) INTRODUCTION 1. Minimum Standards: This document sets out the minimum standards required in HMOs located within the London Borough

More information

A HANDBOOK FOR... NEW HOMEOWNERS

A HANDBOOK FOR... NEW HOMEOWNERS A HANDBOOK FOR... NEW HOMEOWNERS BLPSECURE Your new home comes with a BLPSECURE warranty*. This handbook is designed to help you understand the insurance product. It also offers some basic advice on maintaining

More information

Planned maintenance. Repair and improvement

Planned maintenance. Repair and improvement Planned maintenance Repair and improvement This leaflet provides you with information about the Planned Maintenance Service that will be carried out in your home. Around every five years we will visit

More information

Defining who is responsible for items and areas in a Strata Scheme

Defining who is responsible for items and areas in a Strata Scheme www.lpi.nsw.gov.au No: 2011/07 Date: October 2011 Defining who is responsible for items and areas in a Strata Scheme Land and Property Information, a division of the Department of Finance and Services

More information

WHY BUY NEW DAMP, DRY ROT, WOODWORM, DRAUGHTS, JUST SOME OF THE PERIOD FEATURES YOU WON T FIND IN A NEW BUILD HOME.

WHY BUY NEW DAMP, DRY ROT, WOODWORM, DRAUGHTS, JUST SOME OF THE PERIOD FEATURES YOU WON T FIND IN A NEW BUILD HOME. WHY BUY NEW DAMP, DRY ROT, WOODWORM, DRAUGHTS, JUST SOME OF THE PERIOD FEATURES YOU WON T FIND IN A NEW BUILD HOME. MORE THAN MEETS THE EYE? THE COST OF UPGRADING AN OLD HOME TO NEW BUILD SPECIFICATIONS

More information

REPAIRS AND MAINTENANCE

REPAIRS AND MAINTENANCE 30 REPAIRS AND MAINTENANCE How to Report a Repair If your home needs repair work by Ashfield Homes, you should contact us as soon as possible by: Telephoning the Repairs Call Handling Centre on Freephone

More information

Do you need something fixed? We re ready to help

Do you need something fixed? We re ready to help Glasgow Housing Association www.gha.org.uk Your repairs Repairs and maintenance Do you need something fixed? We re ready to help Better homes, better lives Repairs and maintenance Because you re a GHA

More information

ST JAMES S GARDENS WELCOME TO. A residential development of 2 and 3 bed houses and bungalows. All sales enquiries:

ST JAMES S GARDENS WELCOME TO. A residential development of 2 and 3 bed houses and bungalows. All sales enquiries: WELCOME TO ST JAMES S GARDENS A residential development of 2 and 3 bed houses and bungalows. This is an exciting new-build development in the Barrow-in-Furness area, offering a range of high quality two

More information

35 HEADLAND COURT ABERDEEN AB10 7HL

35 HEADLAND COURT ABERDEEN AB10 7HL 35 HEADLAND COURT ABERDEEN AB10 7HL TWO BED FLAT WITHIN A MODERN YET ESTABLISHED RESIDENTIAL DEVELOPMENT Accommodation:- Hall, Lounge, fitted Kitchenette with integrated and free standing white goods which

More information

Dealing with damp and mould growth

Dealing with damp and mould growth Dealing with damp and mould growth Dampness affects many homes in Britain. There are three main causes of dampness. This guide aims to help you to work out what may be the cause of the damp and how you

More information

ALPHA HEAT SERVICING LTD SERVICE AGREEMENT

ALPHA HEAT SERVICING LTD SERVICE AGREEMENT ALPHA HEAT SERVICING LTD SERVICE AGREEMENT BRONZE EMERGENCY COVER Your Alpha Bronze Service plan includes cover for your emergencies involving your heating system, internal plumbing or internal gas work.

More information

Awarded for Home and Heating Emergency, and Complete Home and Heating Care. Your guide to Saga Home Emergency. including the Policy Summary

Awarded for Home and Heating Emergency, and Complete Home and Heating Care. Your guide to Saga Home Emergency. including the Policy Summary Awarded for Home and Heating Emergency, and Complete Home and Heating Care. Your guide to Saga Home Emergency including the Policy Summary The reassuring home emergency service Saga Home Emergency offers

More information

Leaseholders Handbook

Leaseholders Handbook Leaseholders Handbook January 2011 Contents Page 1 Introduction 1 Introduction 2 What is leasehold? 3 Repairs and improvements 4 Service charge 5 Consultation 6 Insurance 7 Selling and renting your home

More information

Compensation Policy. When we have failed to carry out emergency or urgent repairs

Compensation Policy. When we have failed to carry out emergency or urgent repairs Compensation Policy Hexagon aims to give good standards of service in housing and care, but occasionally things do go wrong. If a tenant makes a complaint, we will investigate and put the matter right

More information

Park View Place. Compass. House. Royal Wharf Gardens Endeavour. House. Thameside. Sienna. House. House. Apartments Townhouses.

Park View Place. Compass. House. Royal Wharf Gardens Endeavour. House. Thameside. Sienna. House. House. Apartments Townhouses. The Townhouses Park View Place A A Compass House A T T T Royal Wharf Gardens Endeavour House T A A Thameside House T Sienna House A A A A T Apartments Townhouses River Thames Compass House Compass House

More information

NUstudenthomes PROPERTY MANAGEMENT SERVICE A GUIDE FOR LANDLORDS

NUstudenthomes PROPERTY MANAGEMENT SERVICE A GUIDE FOR LANDLORDS NUstudenthomes PROPERTY MANAGEMENT SERVICE A GUIDE FOR LANDLORDS NUstudenthomes Student Services Newcastle University King s Gate Newcastle upon Tyne NE1 7RU Tel 0191 208 3333 WHAT IS THE NUstudenthomes

More information

Standard for letting. empty homes. The lettable standard is the standard of safety, comfort and cleanliness properties must meet for new tenants

Standard for letting. empty homes. The lettable standard is the standard of safety, comfort and cleanliness properties must meet for new tenants Standard for letting empty homes The lettable standard is the standard of safety, comfort and cleanliness properties must meet for new tenants Standard for letting empty homes Welcome to Dacorum Borough

More information

InspectaHome Spain's Survey of 350 New Build Properties on The Spanish Costas Identifies Some Worrying Trends and Practices by Builders

InspectaHome Spain's Survey of 350 New Build Properties on The Spanish Costas Identifies Some Worrying Trends and Practices by Builders InspectaHome Spain's Survey of 350 New Build Properties on The Spanish Costas Identifies Some Worrying Trends and Practices by Builders Submitted by: InspectaHomeSpain Monday, 24 April 2006 InspectaHomeSpain

More information

Owner Cleaning and Maintenance Checklist

Owner Cleaning and Maintenance Checklist Owner Cleaning and Maintenance Checklist Whether in between rentals or on a yearly basis, it is important to keep your holiday home in great condition, which is why we have created this list to make it

More information

Visual guidelines for student charges

Visual guidelines for student charges Visual guidelines for student charges The following information will be used as guidelines when looking at a re-charge for End of Tenancy and Inspections for all Damage and Deep Cleaning of accommodation.

More information

Homeowner s Handbook

Homeowner s Handbook Homeowner s Handbook Contents Who is Premier Guarantee? Your Structural Warranty Running in your New Home Lifestyle and Your Home DIY and Maintenance Extensions and Alterations General Maintenance and

More information

Response: The combi boiler. Response: The fit anywhere combi

Response: The combi boiler. Response: The fit anywhere combi Response: The combi boiler The Ideal Response is a wall mounted, fanned flue combination boiler which serves a home's central heating system and delivers hot water on demand. It has been designed to be

More information

Housing Policy Repairs and Maintenance

Housing Policy Repairs and Maintenance Housing Policy Repairs and Maintenance This policy affects: Tenants X Leaseholders X Other: TMO Tenants X TMO Leaseholders X PFI1 Tenants PFI2 Leaseholders PFI2 Tenants PFI2 Leaseholders Author: Service

More information

Inspection Report. Dream Home Inspections. www.timinspects.com. 415 Second Ave. Frisco CO 80443-1789 (970) 368-2668

Inspection Report. Dream Home Inspections. www.timinspects.com. 415 Second Ave. Frisco CO 80443-1789 (970) 368-2668 Inspection Report Property Address: 123 Dream Home Way Frisco, CO 80443 Prepared for: Inspector: Tim Nixon Tim Nixon Inspection date: 3/28/2014 1 of 9 General Information Property Information Address:

More information

Home Insurance. Our Policy is You

Home Insurance. Our Policy is You Home Insurance Our Policy is You 1 Contents Quick Guide to Home Insurance 2 Why Choose FBD Home Insurance? 4 What is Covered? Buildings 5 What is Covered? Contents 6 Liability Protection 7 Additional Standard

More information

section 2 Moving into your new home Auld School Wynd, Cambusbarron

section 2 Moving into your new home Auld School Wynd, Cambusbarron 2 Moving into your new home Auld School Wynd, Cambusbarron Moving into your new home Moving home can be stressful. Therefore, to help the move go smoothly, this section covers some of the important things

More information

25 PARSON STREET WILNECOTE TAMWORTH B77 5BD

25 PARSON STREET WILNECOTE TAMWORTH B77 5BD A traditional semi-detached home ideal for first time buyers offered with immediate vacant possession and being known as:- 25 PARSON STREET WILNECOTE TAMWORTH B77 5BD A.51474 The property is offered complete

More information

Contents. Who is Premier Guarantee? Your Structural Warranty. What to look out for in your New Home. Running in your New Home. DIY and Maintenance

Contents. Who is Premier Guarantee? Your Structural Warranty. What to look out for in your New Home. Running in your New Home. DIY and Maintenance Homeowners Handbook Contents Who is Premier Guarantee? Your Structural Warranty What to look out for in your New Home Running in your New Home DIY and Maintenance Structural Warranty Cover This booklet

More information

HOMEOWNER MAINTENANCE MANUAL

HOMEOWNER MAINTENANCE MANUAL A CME LLC, A C ALIFORNIA L IMITED DEVELOPMENT L IABILITY C OMPANY HOMEOWNER MAINTENANCE MANUAL ACME VILLAS This manual has been written exclusively for Acme Villas, a project of Acme Development LLC, a

More information

Repairs, improvements, safety and security THIS LEAFLET IS RESIDENT APPROVED

Repairs, improvements, safety and security THIS LEAFLET IS RESIDENT APPROVED Repairs, improvements, safety and security THIS LEAFLET IS RESIDENT APPROVED Reporting repairs This leaflet has information about our Repairs Services - it tells you how to report a repair, the types of

More information

Commercial Property Tenants Your rights and responsibilities

Commercial Property Tenants Your rights and responsibilities Commercial Property Tenants Your rights and responsibilities nihe.gov.uk 03448 920 900 This booklet is intended to help you understand what being a tenant means and give information and guidance on the

More information

MAINTENANCE MANAGEMENT

MAINTENANCE MANAGEMENT www.thebowquarter.co.uk MAINTENANCE MANAGEMENT Scheduled routine maintenance each year is as follows. Projects classified as exceptional works such as external/internal decorations are excluded, as are

More information

BELLA PALERMO HOMEOWNERS ASSOCIATION MAINTENANCE MATRIX DIVISION OF MAINTENANCE AND REPAIR RESPONSIBILITY

BELLA PALERMO HOMEOWNERS ASSOCIATION MAINTENANCE MATRIX DIVISION OF MAINTENANCE AND REPAIR RESPONSIBILITY BELLA PALERMO HOMEOWNERS ASSOCIATION MAINTENANCE MATRIX DIVISION OF MAINTENANCE AND REPAIR RESPONSIBILITY The list below contains those building elements most commonly found in buildings found in a condominium

More information

ions T ondi Terms & C

ions T ondi Terms & C Terms & Conditions CONTENTS: 1.0 What s Covered 1.1 MyCare 1.2 MyCare Plus 2.0 Qualifications 2.1 General 2.2 Gas Packages 2.3 My Care Plus 3.0 Exclusions 3.1 General 3.2 MyCare Plus Exclusions 4.0 General

More information

BROWN & McRAE 33 KNOCKIE ROAD TURRIFF AB53 4BG LAWYERS ESTATE AGENTS NOTARIES PUBLIC. www.brown-mcrae.co.uk

BROWN & McRAE 33 KNOCKIE ROAD TURRIFF AB53 4BG LAWYERS ESTATE AGENTS NOTARIES PUBLIC. www.brown-mcrae.co.uk BROWN & McRAE www.brown-mcrae.co.uk turriff@brown-mcrae.co.uk LAWYERS ESTATE AGENTS NOTARIES PUBLIC 10 High Street Turriff Aberdeenshire AB53 4DS Tel: 01888 568950 Fax: 01888 563031 Anderson House 9 11

More information

Guide to Home Buildings and Contents Insurance. April 2012

Guide to Home Buildings and Contents Insurance. April 2012 Guide to Home Buildings and Contents Insurance April 2012 ABI GUIDE TO HOME BUILDINGS REPORT AND ON CONTENTS BOARD EFFECTIVENESS INSURANCE 3 What this guide is for and how it works We, the Association

More information

Minimum Housing and Health Standards

Minimum Housing and Health Standards APPENDIX M.O. 57/2012 Minimum Housing and Health Standards Original version July 20, 1999. Revisions to Part lll, Housing Premises, sections 3 and 4, June 30, 2012 (all revisions are bolded and underlined).

More information

Subcontractor Warranty Policy. Please submit all warranty requests online by visiting: www.rigginscustomhomes.com/customerservice.

Subcontractor Warranty Policy. Please submit all warranty requests online by visiting: www.rigginscustomhomes.com/customerservice. Subcontractor Warranty Policy ALL WARRANTY REQUESTS MUST BE IN WRITING. Please submit all warranty requests online by visiting: www.rigginscustomhomes.com/customerservice.html Please fill out the form

More information

MY HOME IN A HOUSING BLOCK A GUIDE FOR RESIDENTS

MY HOME IN A HOUSING BLOCK A GUIDE FOR RESIDENTS MY HOME IN A HOUSING BLOCK A GUIDE FOR RESIDENTS -KESKUSTA One half of Finns live in housing blocks, which is a safe and comfortable way to live. Welcome a board! Buildings and the Finnish climate There

More information

USERS GUIDE. LOGIC Heat 12, 15, 18, 24, 30. For installation guide see reverse of book

USERS GUIDE. LOGIC Heat 12, 15, 18, 24, 30. For installation guide see reverse of book USERS GUIDE LOGIC Heat 12, 15, 18, 24, 30 For installation guide see reverse of book When replacing any part on this appliance, use only spare parts that you can be assured conform to the safety and performance

More information

Planned maintenance works. What you need to know

Planned maintenance works. What you need to know Planned maintenance works What you need to know How to contact us L&Q Direct Cray House, 3 Maidstone Road Sidcup, Kent, DA14 5HU Tel: 0800 015 6536 Tel: 020 8045 4011 (local rate) Calls may be recorded

More information

WOODLAND CHASE. at Woodside Heights. A superb collection of contemporary homes. Strabane Old Road, Derry / Londonderry

WOODLAND CHASE. at Woodside Heights. A superb collection of contemporary homes. Strabane Old Road, Derry / Londonderry WOODLAND CHASE at Woodside Heights Strabane Old Road, Derry / Londonderry A superb collection of contemporary homes Welcome to Woodlands The latest release of quality homes by PRH Construction (NI) Limited

More information

Risk assessment template

Risk assessment template Risk assessment template This template can be amended freely and used as a basis for your network s own risk assessment paperwork. However, any documentation should still result in sufficient evidence

More information

service breakdown emergency 3in1 Plan What the SGS Service Plan provides What happens if you have a breakdown Cover provided by the Plan Dear

service breakdown emergency 3in1 Plan What the SGS Service Plan provides What happens if you have a breakdown Cover provided by the Plan Dear 3in1 Plan Dear As per our recent conversation, the SGS Service Plan offers complete peace of mind because for a small premium your central heating equipment will be serviced and covered in the event of

More information

Three bedroom detached villa

Three bedroom detached villa Offers over 139,000 Three bedroom detached villa Phone 01592 640630 www.fordsdalylegal.co.uk ABOUT THIS PROPERTY We are delighted to offer to the market this Detached Three Bedroom Family Home situated

More information

T: (011) 955-6800 E: info@abdsolutions.co.za W: www.abdsolutions.co.za

T: (011) 955-6800 E: info@abdsolutions.co.za W: www.abdsolutions.co.za HANDYMAN PLUMBING ELECTRICAL DECORATING CARPENTRY REFURBISHMENT At ABD Solutions Maintenance we are your first choice for professional, affordable building maintenance and refurbishment services for the

More information

The Uniform Building Inspection Report Condensed

The Uniform Building Inspection Report Condensed The Uniform Building Inspection Report Condensed Single Family Residence:, Scottsdale, AZ Condensed Report Version Prepared for: John Doe Inspection Date: 9/19/2005, 1:00:00 AM Report Number: 091805s Inspection

More information

THE VIENNA DEFINITION

THE VIENNA DEFINITION THE VIENNA DEFINITION DEFINITION OFF PRINCE CHARLES AVENUE, MACKWORTH, DERBY, DE22 4LR With more than 200 homes in every style and size, Definition is one of Strata s largest developments. Located in Mackworth

More information

Building Condition Assessment Report

Building Condition Assessment Report Building Condition Assessment Report Asset C3c - Oak Terrace Cottage 121 Address Riverview Lands, 2601 Lougheed Highway, Coquitlam, BC. V5C 4J2 Construction Year Size (Gross Floor Area) 1920. 2,553 Sq.Ft.

More information

Summerfield Park. brought to you by Merchant Homes...

Summerfield Park.  brought to you by Merchant Homes... built with care brought to you by Merchant Homes... Merchant Homes is an award winning quality, house building company dedicated value... to creating comfortable homes within a family safe environment.

More information

Residential Customer Handbook. Helpful tips, advice for emergencies

Residential Customer Handbook. Helpful tips, advice for emergencies Residential Customer Handbook Helpful tips, advice for emergencies TABLE OF CONTENTS Helpful Tips 4 Looking after your home 5 Condensation 6 Washing Machine 7/8 Blockages 9 Kitchen extractor fans 10 Turning

More information

Commercial Property Owners

Commercial Property Owners Commercial Property Owners Policy Summary The Commercial Property Owners product is designed to meet the demands and needs of the majority of commercial landlords who wish to ensure their businesses are

More information

Spectrum Housing Group sets a minimum standard that our homes will meet when we relet them. Some repairs will be carried out before you move in,

Spectrum Housing Group sets a minimum standard that our homes will meet when we relet them. Some repairs will be carried out before you move in, RELET STANDARDS gas servicing & repairs Introduction Spectrum Housing Group sets a minimum standard that our homes will meet when we relet them. Some repairs will be carried out before you move in, others

More information

Energy Efficient Advice. Energy Efficient Advice

Energy Efficient Advice. Energy Efficient Advice Energy Efficient Advice Why save energy? To save money To help the environment Here are some simple ideas to help you save money on your fuel bills. As well as making your money go further saving energy

More information

TENANCY AGREEMENT (FIXED TERM)

TENANCY AGREEMENT (FIXED TERM) TENANCY AGREEMENT (FIXED TERM) AN AGREEMENT made the day of 200 BETWEEN Of:.. ( the Tenant ) and. Of: ( the Landlord ). WHEREBY IT IS AGREED as follows: 1. The Landlord agrees to let and the Tenant agrees

More information