Innovation in government services The experience of the Central organization Work & Income. Cor Franke
|
|
- Cameron Cooper
- 8 years ago
- Views:
Transcription
1 Innovation in government services The experience of the Central organization Work & Income Cor Franke
2
3 Contents CWI organizational aspects Innovations in different areas DKD: a major innovation project Pagina 3
4 organizational aspects Autonomous Administrative Agency (ZBO) Financed by the Ministry of Social Affairs & Employment Accountable to the minister Driving principle: work before income Pagina 4
5 CWI Mission Strengthening the dynamics of the economy by contributing to a labour market that functions well Pagina 5
6 CWI tasks Registration for work/employment search Recruiting for/filling vacancies Mediation (Supporting) benefits applications (Granting benefits is the responsibility of the Employee Insurance Schemes Implementing Body (UWV) or the municipality) Processing requests for dismissal Processing employment permits Evaluating applications for sheltered employment (Sheltered Employment Act; WSW) Pagina 6
7 Services chain as of 1 January 2002 Unemployed Municipality (460) (Private) Reintegration companies Employers CWI Mediators Employee Insurance Schemes Implementing Body (UWV) (1) Pagina 7
8 Business principles Client responsibility Client management Client responsibility Self-service Collaboration in the chain (with UWV and municipalities) Complementarity in respect of other actors in the labour market (such as placement agencies) Pagina 8
9 CWI innovation drivers Client satisfaction Effectiveness Efficiency / budget pressures Developing technology Other Government Innovation management is part of policy and activities planning (annual plan and multi-year plans) Pagina 9
10 Operational innovation (cost savings) 70 European tenders in 2004 and 2005 (18 % reduction in procurement costs) Introduction of I-procurement E-HRM (employee self-service) Use of standard software (CRM) as a basis for business applications Long-term contract for IT operations (calculation centre) One partner for administration and (further) development of applications Benchmarking: third-parties / among public executing organizations Pagina 10
11 Product and services innovations Implementation (2002) and reorganization (2006) Multi-channelling including telephone channel Opportunity scan Closed user groups Routing rather than phasing Work folders E-intakes Competency testing centres Digital Client File (DKD) Pagina 11
12 Collaborative innovation In the chain: Co-location Network organization ( franchising ) Mixed teams / 1 That s how we do that (framework for restructuring and de-bureaucratization of work processes) Digital Client File (DKD) Pagina 12
13 Collaborative innovation (cont d) Collaboration with other actors: Placement agencies Educational institutions/branch organizations (COLO) Business sector employer organizations and branches (Service points) Employers networks Pagina 13
14 Collaborative innovation (cont d) International/partner organizations: Working with competencies (VDAB en ANPE) Telephone channel: VDAB and AMS Austria European benchmarking/best practices Pagina 14
15 Major innovation project Digital Client File (DKD) Other government initiative Support for network organization Access of data; prevent double queries (future legal prohibition) Client file access for clients and for personnel of CWI, UWV and municipalities Foundation for dialogue in respect of client need and services to be provided leading to customised client process Client folder for structural tracking of client-trackingsystem activities Link to Personal Internet Page (near future) Pagina 15
16 Klantdossier Client file V Werknemersprofiel Employee profile Competence Competentieprofiel profile De kapstok Training opleidingsoverzicht overview e-portfolio Kennisnet Experience ervaringsoverzicht overview Profiling Labour Arbeidsmarktsituatie market situation Opportunity kansverkennen scan Competency competentieoverzicht overview trigger Name N.A.W. & gegevens Add. info Client situation (klant)situatie Financial financiëlesituatie situation Labour arbeidsmarktpositie market position trigger trigger Home woonsituatie situation Searching Zoeken & and solliciteren applying Work werksituatie situation Direction Chain client customer profile profile werkprofiel Work profile risicoprofiel Risk profile Dienstverleningsarrangement Services agreement (afspraken) (agreements) resultaatprofiel profile Implementation Werkmap Opportunities Kansen (verkenner) (scan) Netwerk Network Relevante vacatures vacancies Sollicitaties applications Werken Working aan on CV Working Werken aan on Compententies competences CTC/Werk.nl/ Schedule Agenda Appointments afspraken activiteiten activities resultaten results inkomen income Pagina 16
AGENDA ITEM 2: EURES
AGENDA ITEM 2: EURES Country Session: The Republic of TURKEY 18 September 2006 18 September 2006 The Republic of TURKEY Turkish Employment Organisation (ISKUR) -Public employment services have been executed
More informationThe Active Labour Market Policy Reform The Second Wave Statements and Comments
The Active Labour Market Policy Reform Statements and Comments Steven Groenez HIVA, K.U. Leuven 1. Policy context, economic circumstances and institutional/legal background After a long era dominated by
More informationPublic Health Funding. Presentation to the alpha Board of Health Section Public Health Division, Ministry of Health and Long-Term Care June 12, 2012
Public Health Funding Presentation to the alpha Board of Health Section Public Health Division, Ministry of Health and Long-Term Care June 12, 2012 Purpose 2 To provide an overview of public health funding,
More informationOTHER POSTS POST 20/37 : ASSISTANT DIRECTOR: HUMAN RESOURCES DEVELOPMENT, REF NO: MISA 15/2016
ANNEXURE I MUNICIPAL INFRASTRUCTURE SUPPORT AGENT The Municipal Infrastructure Support Agent (MISA) is a Government Component within the Ministry for Cooperative Governance and Traditional Affairs. It
More informationGeneral Assembly June 2010. Mobility
General Assembly June 2010 Professional Transitions Mobility Copenhagen Process Frank Roegiest Director Methods and Instruments Competence Centres VDAB Let us share.. VDAB: role as PES on the Flemish Labour
More informationCountry Report on Adult Education in THE NETHERLANDS
Country Report on Adult Education in THE NETHERLANDS Helsinki, 2011 Please check our website for the latest version of this country report via the following url or QR-code, or contact us directly at eaea-info[at]eaea.org.
More informationPES Network contribution to the consultation regarding a COM proposal for a Council Recommendation on Job Integration for the Long-term Unemployed
PES Network contribution to the consultation regarding a COM proposal for a Council Recommendation on Job Integration for the Long-term Unemployed 1 Background The PES network Board agreed at its December
More informationCUSTOMER SERVICE STRATEGY 2013-2014 IMPLEMENTATION PLAN
CUSTOMER SERVICE STRATEGY 2013-2014 IMPLEMENTATION PLAN Customer Service Strategy 2013-2014 Implementation Plan The Customer Service Strategy aligns our customer service commitment with our customer service
More informationI would like to begin by thanking the governments of Bangladesh and the Russian Federation for the possibility to address this Roundtable.
High-level Dialogue on International Migration and Development, Roundtable 4: International and Regional Labour Mobility and its Impact on Development Keynote speech Tobias Billström, Minister for Migration
More informationShort Course. Certificate Course Principles of Sustainability
Short Course Certificate Course Principles of Sustainability NQF Level: 8 Dates: 27-31 January 2015 1. INTRODUCTION The purpose of the course is to add value to private sector business, municipalities
More informationMulti-level governance and employment policy
Multi-level governance and employment policy Background paper for the session on employment policy at the Multilevel Governance Conference - 2 December 2010 - Liège Ludo Struyven (HIVA, Leuven University)
More informationVDAB FOREM. Complex labour market structures. Mission VDAB. RVA = ONEM = Unemployment benefits ADG ACTIRIS BXL-FORMATION. www.vdab.be 0800.30.
Complex labour market structures VDAB ACTIRIS BXL-FORMATION FOREM ADG RVA = ONEM = Unemployment benefits Mission VDAB As a public service provider we want to realize a transparent and dynamic labour market
More informationHow To Work In The Netherlands
HUMAN RESOURCES IN THE NETHERLANDS FREQUENTLY ASKED QUESTIONS INTRODUCTION TO THE BASICS 1 Table of content 1. Hiring personnel, labour laws and terms of employment 1.1. Are there rules and regulations
More informationPIANOo Dutch PublIc PrOcuremeNt expertise centre
PIANOo Dutch Public Procurement Expertise Centre PIANOo, the Dutch Public Procurement Expertise Centre, was set up to professionalise procurement and tendering in all government departments, with a view
More informationSofia < 1.965 km > Maastricht. Sofia 1-2 November 2012 StePS eportfolio for All to support Participation, Employability and Lifelong Learning 1
Sofia < 1.965 km > Maastricht Sofia 1-2 November 2012 StePS eportfolio for All to support Participation, Employability and Lifelong Learning 1 Development of Competence Assessment Systems Objectives LM
More informationBOTSWANA PUBLIC SERVICE CUSTOMER SERVICE STANDARDS
BOTSWANA PUBLIC SERVICE CUSTOMER SERVICE STANDARDS Inquiries Any submissions, comments or inquiries regarding this Framework should be directed to the following: Postal Address: Directorate of Public Service
More informationECECOWAS COMMISSION. Chris AJAERO Research and Statistics ` ECOWAS Regional Statistics Program
ECECOWAS COMMISSION Promoting Labour Mobility through Regional Cooperation. The case of ECOWAS Workshop on Strengthening the collection and use of international migration data for development, Addis, November
More informationThe Danish Ministry of Education. GGuidance in Education. a new guidance system in Denmark
12067 UM -nyt omslag3 21/12/04 11:54 Side 21 The Danish Ministry of Education 15 GGuidance u i d a ninceducation e in Education a new guidance system in Denmark FACTS & FIGURES Population: 5.4 million;
More information2016 2019 CITY OF LONDON STRATEGIC MULTI-YEAR BUDGET ADDITIONAL INVESTMENTS BUSINESS CASE #11
2016 2019 CITY OF LONDON STRATEGIC MULTI-YEAR BUDGET ADDITIONAL INVESTMENTS BUSINESS CASE #11 STRATEGIC AREA OF FOCUS: LEADING IN PUBLIC SERVICE SUB-PRIORITY: EXCELLENT SERVICE DELIVERY STRATEGY: DELIVER
More informationBASELINE KNOWLEDGE FOR EVIDENCE BASED POLICY
MUTUAL LEARNING PROGRAMME: PEER COUNTRY COMMENTS PAPER - NETHERLANDS BASELINE KNOWLEDGE FOR EVIDENCE BASED POLICY Peer Review on Supporting Evidence Based Policy The role of evaluation in the Department
More informationJobmanager. Bart Delbeke
August 2004 Performance Indicators for Public Employment Services Jobmanager A good practice in»implementing best practice technology«(indicator 9) Bart Delbeke Yellow Paper Series 04 08 08 VDAB Vlaamse
More informationBUSINESS PLAN: Human Resources
BUSINESS PLAN: Human Resources How does this service contribute to the results identified in the City of London Strategic Plan? A strong economy A vibrant and diverse community A green and growing City
More informationFiscal independence of the health insurance system. Anneli Ratnik State Budget Department, Chief specialist
Fiscal independence of the health insurance system Anneli Ratnik State Budget Department, Chief specialist Main sources of health financing Estonian health system is largely publicly financed through an
More informationCONTENTS. Introducing the Charter page 2. Charter in Action page 3. Key Partners page 3. Challenge to Employers page 4. Voluntary Commitments page 4
CONTENTS Introducing the Charter page 2 Charter in Action page 3 Key Partners page 3 Challenge to Employers page 4 Voluntary Commitments page 4 Benefits to Employers page 5 Management of the Charter page
More informationInfo Source. Sources of Federal Government and Employee Information 2015. Vancouver Fraser Port Authority. Table of Contents
Info Source Sources of Federal Government and Employee Information 2015 Vancouver Fraser Port Authority Table of Contents Introduction to Info Source General Information Background Responsibilities Institutional
More informationPerformance Management
Performance Management at the federal level of government in Austria Michael Kallinger Michael.Kallinger@bka.gv.at October 1st, 2015 Overview Performance Management The Federal Performance Management Office
More informationBranch Corporate Communications
Branch Corporate Communications Introduction Corporate Communications Branch supports City departments and business units to inform and connect Edmontonians on municipal matters and civic services. Since
More informationBylaw No. 8174. The City Administration Bylaw, 2003
Bylaw No. 8174 The City Administration Bylaw, 2003 Codified to Bylaw No. 9043 July 18, 2012 Bylaw No. 8174 The City Administration Bylaw, 2003 The Council of The City of Saskatoon enacts: Title 1. This
More informationMinistry of Labour & Employment Directorate General of Employment & Training
Ministry of Labour & Employment Directorate General of Employment & Training Status of Employment Exchanges and their transformation as counselling and guidance centres under National Career Service Background
More informationH2020-LEIT-ICT WP2016-17. Big Data PPP
H2020-LEIT-ICT WP2016-17 Big Data PPP H2020-LEIT-ICT-2016 ICT 14 Big Data PPP: cross-sectorial and cross-lingual data integration and experimentation (IA) - Budget 27 M ICT 15 Big Data PPP: large scale
More informationDepartment of Human Resources
Workforce Services Workforce Policy and Planning Department Management/ Human Resource Information Systems Employee Relations Employment Compensation and Workforce Analysis Employee Benefits Organizational
More informationUNITED NATIONS CONVENTION AGAINST CORRUPTION Implementation of article 33 in the Romanian legislation
UNITED NATIONS CONVENTION AGAINST CORRUPTION Implementation of article 33 in the Romanian legislation 1. LEGISLATION In 2004, a specific law on whistleblower protection was passed in Romania. The Whistleblower
More informationWales Procurement Policy Statement
Wales Procurement Policy Statement In December 2012 I launched the Wales Procurement Policy Statement (WPPS) setting out the principles by which I expect public sector procurement to be delivered in Wales.
More informationRegistration Information 1. How can I make an employment registration? Do I need to pay?
Job-seeking and Recruitment FAQ Registration Information 1. How can I make an employment registration? Do I need to pay? To register for jobs, you only need to bring along the original and photocopy of
More informationData driven policy research: with caution
MUTUAL LEARNING PROGRAMME: PEER COUNTRY COMMENTS PAPER THE NETHERLANDS Data driven policy research: with caution Peer Review on Evaluation of Labour Market Policies and Programmes: The Use of Data-Driven
More informationAGENDA ITEM 11B: AUDIOVISUAL POLICY PUBLIC SERVICE BROADCASTING
SCREENING CHAPTER 10 INFORMATION SOCIETY AND MEDIA AGENDA ITEM 11B: AUDIOVISUAL POLICY Country Session: The Republic of TURKEY 13-14 July 2006 Content I. General Overview II. Charter Agreement III. State
More informationState or Market? International Experiences with Outsourcing and Public-Private Partnership
State or Market? International Experiences with Outsourcing and Public-Private Partnership IZA/World Bank/OECD Conference on Activation and Employment Support Policies 2012/04/30-2012/05/01 Bahcesehir
More informationVacancy Notice Personal Assistant Ref. n : CA-PERSA-FGII-2010
Vacancy Notice Personal Assistant Ref. n : CA-PERSA-FGII-2010 1. Job Framework JOB PROFILE Job Title: Job Location: Area of activity: Function Group: Status: Personal Assistant Vienna, FRA, Communication
More informationCOMMISSION IMPLEMENTING DECISION. of 26.11.2012
EUROPEAN COMMISSION Brussels, 26.11.2012 C(2012) 8548 final COMMISSION IMPLEMENTING DECISION of 26.11.2012 Implementing Regulation (EU) No 492/2011 of the European Parliament and of the Council as regards
More informationPICSE survey. (PICSE: Procurement Innovation for Cloud services in Europe)
PICSE survey (PICSE: Procurement Innovation for Cloud services in Europe) To ensure that Europe reaps the benefits of the shift to cloud computing, there is the need to focus on new ways of procuring cloud
More informationStrategic Enrollment Management Plan 2015 2018. Recruitment Retention Student Success
Strategic Enrollment Plan 2015 2018 Recruitment Retention Student Success *Adopted Fall 2015 STRATEGIC ENROLLMENT MANAGEMENT PLAN 2015-2018 Overview Vision Monroe County Community College will be an innovative
More informationDrive Retail Sales and Enhance Loyalty by Streamlining Your Contact Center
SAP Brief SAP Customer Relationship Management SAP Contact Center Objectives Drive Retail Sales and Enhance Loyalty by Streamlining Your Contact Center Create a better retail experience across multiple
More informationFWRISA Guidelines for Defining Recruitment and Immigration Services
FWRISA Guidelines for Defining Recruitment and Immigration Services The Foreign Worker Recruitment and Immigration Services Act (FWRISA) regulates recruitment and immigration services provided by foreign
More informationSupport Service. Welcome. Introduction. How do I contact the Help Desk?
Support Service Welcome Welcome to the P&A Software Solutions support service, do not hesitate to contact us should you need assistance. Introduction Our support service is designed to provide you with
More informationPublic Service Commission. Plan for 2015-16. saskatchewan.ca
Public Service Commission Plan for 2015-16 saskatchewan.ca Statement from the Minister I am pleased to present the Public Service Commission s (PSC) Plan for the 2015-16 fiscal year. This Plan aligns
More informationContents. List of figures List of tables. Abbreviations
Contents List of figures List of tables Preface Abbreviations xv xxi xxiii xxix PART 1 CONCEPTS OF LOGISTICS AND DISTRIBUTION 1 Introduction to logistics and distribution 3 Introduction 3 Definitions 4
More informationHR PLANNING STRATEGIC FRAMEWORK PRESENTATION BURGERS PARK - PTA 23 JANUARY 2008
HR PLANNING STRATEGIC FRAMEWORK PRESENTATION BURGERS PARK - PTA 23 JANUARY 2008 1 OVERVIEW OF THE PRESENTATION Purpose and objectives of the strategic framework HR Planning in the global context HR Planning
More informationThe UN Global Compact has been asked to speak about 3 topics this afternoon:
Remarks of Ursula Wynhoven The UN Global Compact has been asked to speak about 3 topics this afternoon: 1. A key output of the work we were asked to do on engaging responsible business in the Post 2015
More informationDelivering a Customer Experience Strategy
Delivering a Customer Experience Strategy Lori Bocklund Strategic Contact, Inc. www.strategiccontact.com Strategic Contact 9510 SW 151 st Avenue Beaverton, OR 97007 phone 503.579.8560 toll free 866.791.8560
More informationThe Rapid Response Service in the UK. Executive Summary EXECUTIVE SUMMARY. Introduction
The Rapid Response Service in the UK Executive Summary Introduction The Peer Review Meeting on the Rapid Response Service (RRS) in the UK was held in Newcastle on 14-15 April 2003, and hosted by Jobcentre
More informationThe system performance framework is multi-purpose. The purposes of the framework can be summarised as follows:
HIGHER EDUCATION SYSTEM PERFORMANCE FRAMEWORK 2014-2016 1. Context National Strategy for Higher Education to 2030 The National Strategy for Higher Education to 2030 recommends that a steering and performance
More informationUITP COMMISSION ON BUSINESS AND HR MANAGEMENT MISSION, ROLE AND ACTIVITIES
COMMISSION ON BUSINESS AND HR MANAGEMENT MISSION, ROLE AND ACTIVITIES Rio November 2014 Joe Kenny Chair of the Commission on BHRM joe.kenny@buseireann.ie 1 AGENDA 1. Background & Work Framework 2. Observatory
More informationMASTER OF BUSINESS ADMINISTRATION (MBA) 800 Series
MASTER OF BUSINESS ADMINISTRATION (MBA) 800 Series BBA 820: Managerial Functions Natural and scope of management of organizations operations. Systems approach to organizations. The management process planning,
More informationNauru Aid Program Performance Information 2014-15. Summary. Performance Against Strategic Objectives
Nauru Aid Program Performance Information 2014-15 Summary Australia s development cooperation program in Nauru supports the objectives of a socially stable and economically resilient Nauru that has a functioning
More informationMINISTRY OF HIGHER EDUCATION, OMAN COLLEGES OF APPLIED SCIENCES STRATEGIC PLAN-PHASE 2 2015-2019
MINISTRY OF HIGHER EDUCATION, OMAN COLLEGES OF APPLIED SCIENCES STRATEGIC PLAN-PHASE 2 2015-2019 Vision CAS aspires to gain national recognition as an applied sciences hub, providing practical and innovative
More informationChristmas Recruitment Opportunities 2015
Follow us @ ReadingJCP Christmas Recruitment Opportunities 2015 20,714 Christmas vacancies nationally, recruitment starts 2 nd November, could lead to a permanent position Apply on Universal Jobmatch or
More informationYear 2 Objectives 1. Phase out old ticketing system. 2. Promote self service features to users.
Three-Year Goals and Objectives Broad-based Support and Development Projects Revised - Spring 2012 Goal: Help Desk Ticketing System Overhaul Upgrade the information system used to operate the Technology
More informationIT Works check. December 12th, 2012
IT Works check December 12th, 2012 RESOC RESOC-SERR Gent en rondom Gent RESOC Gent en rondom Gent = Committee for regional social-economic consultation Representatives of: City of Ghent + 9 municipalities
More informationWorkplace Safety & Insurance Board of Ontario Organizational Structure
Board of Directors Chair Fair Practices Commission of the Secretary President & CEO Chair/BOD Direct Advisors as required Chief Corporate r Chief Financial r Chief Operating r Chief Strategy/Chief Transformation
More informationHow To Get A Job With Europass
SKILLS PASSPORTS Govert Claus Agenda Purpose of Skills Passports Europass Other Skills Passports Standardize content Exchanging Passports Services Purpose of Skills Passports Job matching / finding a new
More informationArticle 1. (Contents)
Kotnikova ulica 28, 1000 Ljubljana T: +386 1 369 77 00 F: +386 1 369 78 32 E: gp.mddsz@gov.si www.mddsz.gov.si SOCIAL ENTREPRENEURSHIP ACT I. GENERAL PROVISIONS Article 1 (Contents) (1) This Act lays down
More informationCity of Des Moines Brings CRM to the Public Sector
Case Studies, W. Janowski Research Note 20 November 2002 City of Des Moines Brings CRM to the Public Sector Implementing customer relationship management in the public sector reflects a unique challenge.
More informationOntario Public Health Organizational Standards. Ministry of Health and Long-Term Care Ministry of Health Promotion and Sport
Ontario Public Health Organizational Standards Ministry of Health and Long-Term Care Ministry of Health Promotion and Sport Table of Contents Part I:Introduction... 3 Purpose... 3 Scope and Accountability...
More informationCustomer Relationship Mngt A primer
Customer Relationship Mngt A primer Role and scope of CRM systems in enterprises Architecture of CRM systems The CRM paradigm CRM examples -1- CRM position in ES ES taxonomy Dash Rep DSS Plan Exec Mon
More informationOffice of Human Resources 2014 Budget Presentation October 1, 2013
Office of Human Resources 2014 Budget Presentation October 1, 2013-1- Agency Overview Description The Office of Human Resources (OHR) is an independent d agency that oversees the personnel system for the
More informationAustrian Post Investor Day Success Factor Customer Orientation. Herbert Götz
Austrian Post Investor Day Success Factor Customer Orientation Herbert Götz Austrian Post divisional breakdown Mail Parcel & Logistics Branch Network Pro-forma Group 1 Sales Split Branch Network 9% Parcel
More informationDigital Marketplace - G-Cloud
Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We
More informationSickness and Disability Schemes in the Netherlands
Sickness and Disability Schemes in the Netherlands Country memo as a background paper for the OECD Disability Review November 2007 www.oecd.org/els/disability 1 2 Country memo as a background paper for
More informationTCC CRM. Public Affairs and Communications Presentation of Ideal State
TCC CRM Public Affairs and Communications Presentation of Ideal State Manual Inputs Applicants to TCC Web Contact Forms Outside of CRM General Mailing List Career Coaches Enrollment Funnel Recruiters Lapsed
More informationredundant or being laid off? with the help of trr, you ll find a new job soon!
redundant or being laid off? with the help of trr, you ll find a new job soon! For most people, losing their jobs and their regular monthly income is a nightmare scenario. But it doesn t have to be. If
More informationManaging gaps in medical staff cover - an operational framework for employers
Managing gaps in medical staff cover - an operational framework for employers This framework is designed to assist employers in making appropriate arrangements to ensure adequate medical cover, and the
More informationEnter working life: TE Offices at the service of jobseekers. www.mol.fi
For jobseekers Enter working life: TE Offices at the service of jobseekers 1 www.mol.fi Are you looking for a job? Would you like to change from your current job to something more suitable? Are you wondering
More informationPresented by Prosper P. D. Asima Assistant Director of Immigra7on/PPMEU
Data, Migration Profiles and How to Evaluate Migration s Impact on Development the case of Ghana 7 th -8 th May 2012, Millennium UN Plaza Hotel, New York Presented by Prosper P. D. Asima Assistant Director
More informationThe Direct Employers Association
The Direct Employers Association Membership Educate, Innovate, Cooperate About The Direct Employers Association The Direct Employers Association [DEA] is a not for profit membership organisation specifically
More informationMYANMAR HEALTH CARE SYSTEM
MYANMAR HEALTH CARE SYSTEM M yanmar health care system evolves with changing political and administrative system and relative roles played by the key providers are also changing although the Ministry of
More informationHow To Recruit In An English Speaking Country
I E-recruitment Solutions I A selection of our Clients 2 Software as a Service (SaaS) CORPORATE SITE Altamira Recruiting is provided over the Internet Corporate Career Centre Easy to install Automatic
More informationEnterprise Architecture 101. (Includes numerous samples/ templates produced using TOGAF methodology) Shail Sood
Enterprise Architecture 101 (Includes numerous samples/ templates produced using TOGAF methodology) Enterprise Architecture Key Question What is Enterprise Architecture? Why Enterprise Architecture? What
More informationIndustry Perspectives: Case Studies in Performance Measurement
Industry Perspectives: Case Studies in Performance Measurement Construction Key Performance Indicators Launch 2012 Friday 5th October 2012 BIS Conference Centre, London Mike Dickinson, Project Manager
More informationContracting Officer s Representative (COR) Training Opportunities As of September 1, 2011
Representative (COR) Training Opportunities As of September 1, 2011 Initial training for new CORs must include, at a minimum, a course covering COR roles and responsibilities as well as fundamental contract
More informationBUSINESS REGISTRATION HANDBOOK LIMITED LIABILITY WITH TWO OR MORE MEMBERS
STATE SECRETARIAT FOR ECONOMIC AFFAIRS AGENCY FOR BUSINESS REGISTRATION UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANIZATION BUSINESS REGISTRATION HANDBOOK LIMITED LIABILITY WITH TWO OR MORE MEMBERS PROJECT
More informationConsulting Opportunities in Jordan Sustaining and Extending Technical Vocational Education and Training Project (No. 774C)
Consulting Opportunities in Jordan Sustaining and Extending Technical Vocational Education and The Association of Canadian Community Colleges (ACCC) is currently implementing a CIDA funded project in Jordan.
More informationCustomer Management Strategy (2014-2017)
Customer Management Strategy (2014-2017) Version 1.1 Page 1 Foreword As technology improves, the demand for Council services to be available online and accessible 24/7 will increase as our customers choose
More informationREPORT FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT, THE COUNCIL, THE EUROPEAN ECONOMIC AND SOCIAL COMMITTEE AND THE COMMITTEE OF THE REGIONS
EUROPEAN COMMISSION Brussels, XXX [ ](2014) XXX draft REPORT FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT, THE COUNCIL, THE EUROPEAN ECONOMIC AND SOCIAL COMMITTEE AND THE COMMITTEE OF THE REGIONS on
More informationMemorandum of Understanding on Labour Cooperation
Memorandum of Understanding on Labour Cooperation The Department of Labour of New Zealand, in the name of New Zealand and the Ministry of Human Resources and Social Security of the People s Republic of
More informationThe Transformation of Dutch Social Security Regarding Document and Information Management
Expanding the Knowledge Economy: Issues, Applications, Case Studies Paul Cunningham and Miriam Cunningham (Eds) IOS Press, 2007 Amsterdam ISBN 978-1-58603-801-4 The Transformation of Dutch Social Security
More informationHow To Run A City Hall Program
Director Benefits Safety Administrative Program Training/Development Employee/Employer Relations Workers Compensation Recruitment Classifications & Compensation Youth Job Training Description of the Service
More informationS CHILDREN AND FAMILIES SELECT COMMITTEE 25 th November 2009
S CHILDREN AND FAMILIES SELECT COMMITTEE 25 th November 2009 Social Worker Recruitment PURPOSE OF REPORT: Policy development and review To review the Council s progress in improving its performance on
More informationSocial security and selfemployment
Social security and selfemployment Brussels 19 November 2012 Bertil Lidfeldt Swedish Public Employment Service 1 Social security in Sweden Overall responsibility for social service lies with the 290 municipal
More informationUNIDO. Competencies. Strengthening Organizational Core Values and Managerial Capabilities
Competencies Part One Strengthening Organizational Core Values and Managerial Capabilities Enquiries regarding the UNIDO Competency model can be addressed to S.Gardelliano@unido.org Contents Message from
More informationCaerphilly County Borough Council. Workforce Planning Guidance. and Template
APPENDIX 1 Caerphilly County Borough Council Workforce Planning Guidance and Template May 2013 1 Content Description Page Number Part 1 Introduction 1.1 Introduction 1.2 What is Workforce Planning? 1.3
More informationPublic Sector Outsourcing. The way of the Future? Gavin Snell Capita Dave Rumble Serco
Public Sector Outsourcing The way of the Future? Gavin Snell Capita Dave Rumble Serco Public Sector Marketplace Drivers Developments Requirements Rising cost of welfare and healthcare Wider approach to
More informationWhat s new in Shared Services Highlevel Overview. Bernhard Fischer Solution Management Shared Services SAP AG
What s new in Shared Services Highlevel Overview Bernhard Fischer Solution Management Shared Services SAP AG Agenda 1. Customer Expectations 2. The SAP Shared Service Framework 3. How SAP Shared Service
More informationUnified Communication Contact Center Vendor Briefing. 25 September 2007 Office Of The CIO
Unified Communication Contact Center Vendor Briefing 25 September 2007 Office Of The CIO Opening & Welcoming Shabeer Dudan (OCIO) Welcoming & Introductions Review Agenda 2 Agenda Opening & Welcoming (OCIO)
More informationA Legislative Briefing prepared by Volume 5, Number 3 February, 1999 REVIEW AND ANALYSIS OF EXECUTIVE ORDER 1999-1. Robert Schneider, Fiscal Analyst
fiscal forum A Legislative Briefing prepared by Volume 5, Number 3 February, 1999 James J. Haag, Director P.O. Box 30014, Lansing, MI 48909-7514 517-373-8080! FAX 517-373-5874! www.house.state.mi.us/hfa
More informationAn introduction to Luxembourg Employment Law
An introduction to Luxembourg Employment Law The Luxembourg market is characterized by the major role played by the frontier workers (Belgian, French and German) who form more than 50% of the labour force
More informationICT IN THE FINNISH SOCIAL SECURITY ADMINISTRATION
The Social Insurance Institution of Finland ICT IN THE FINNISH SOCIAL SECURITY ADMINISTRATION Efficient and Effective ICT Strategies to Support Pension Administration Markku Kiiski The Social Insurance
More informationWorkforce Planning. John Sunderland. Inspiring People Management. June 2006
Workforce Planning John Sunderland Inspiring People Management June 2006 Workshop SCIE People Management website What is Workforce Planning? Workforce Planning and Development Forecasting Leavers Your
More informationHUMAN RESOURCE / WORKFORCE PLANNING AND DEPARTMENTAL PLANNING - SUPPLEMENT. A Guide to Integration and Alignment
HUMAN RESOURCE / WORKFORCE PLANNING AND DEPARTMENTAL PLANNING - SUPPLEMENT A Guide to Integration and Alignment HR POLICY AND PLANNING DIVISION HUMAN RESOURCE BRANCH Public Service Secretariat April, 2008
More informationDoctoral Education in the European Higher Education Area from a University Perspective
Doctoral Education in the European Higher Education Area from a University Perspective Lesley Wilson Secretary General European University Association 3rd Cycle Degrees: Competences & Researcher Careers
More information