Strategies for Managing Endpoint Complexity in the Enterprise: Integrating BYOD, Mobility and the Cloud

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1 Editorial Director: Lane F. Cooper Strategies for Managing Endpoint Complexity in the Enterprise: Integrating BYOD, Mobility and the Cloud Survey results from 153 enterprise technology decision-makers across vertical industries and size segments. 1

2 Strategies for Managing End-Point Complexity in the Enterprise There is a nearly universal commitment to a highly mobileoriented IT strategy that is based on providing employees with a significant amount of choice over the endpoint devices that can be used. Strategies for Managing End-Point Complexity in the Enterprise: Integrating BYOD, Mobility and the Cloud Rockville, MD and Maui, HI Equipping the mobile workforce with the tools and resources they want to collaborate among peers, partners and customers while accessing key enterprise resources in a secure manner has become a mainstream IT strategy for organizations across all industries and size segments of the economy. While the strategy is yielding significant competitive benefits, it has also introduced a tremendous amount of complexity as technology managers struggle to enable cross-platform integration and collaboration efficiently and cost-effectively. These are among the key findings from a research project conducted by independent reporting agency BizTechReports that was funded by Maui, Hawaii-based Code Rebel. The survey of over 150 enterprise IT executives from a broad cross-section of economic sectors reveals a nearly universal commitment to a highly mobileoriented IT strategy that is based on providing employees with a significant amount of choice over the endpoint devices that can be used. In so doing, organizations are leaning on cloud-based solutions to not only manage those devices, but to deliver applications and resources. BYOD linked to many performance improvements In the wake of this industry-wide shift from a corporate-issued desktop/phone-orientation to a Bring Your Own Device (BYOD)-orientation a vast majority of respondents report improvements in employee productivity (90.79%), employee satisfaction (83.01%), customer service (80.13%), team collaboration (78.95%), enterprise innovation (78.43%), and overall corporate competitiveness (68.12%). However, this shift has also introduced challenges and costs for managing an exponential increase in devices and platforms that must be integrated. More than three-quarters of respondents (76.47%) report that complexity at the endpoint has created integration challenges for the IT organization. Thin-client computing tied to effective endpoint management In response to this trend, technology decision-makers are looking to the principles behind cloud computing and IT-as-a-Service (ITaaS) to address the situation. Seventy-five percent (74.51%) of respondents believe that complexity in the end-point environment is prompting their organizations to explore "thin client" solutions in which applications are hosted rather than distributed for processing on the devices operating across the entire range of computing and communications platforms. Survey respondents report that their BYOD initiatives have evolved to support and encompass way more than just tablets and smartphones. While 84.31% of respondents report offering smart phone choice to employees with 73.86% supporting BYOD programs for tablets the survey shows that a whopping Copyright 2013, All Rights Reserved 2

3 Well over half of respondents (63.82%) report a rising presence of Mac laptops and desktops in their organizations over the past year 74.86% offer similar support for laptops, and just over half (50.66%) of respondents extend their BYOD programs to the desktop platform. Mac-based computing a rising factor in the enterprise Zeroing in on the laptop and desktop environment, one of the most striking findings in the survey is the growing profile of Apple s Mac OS platform in enterprise environments. Well over half of respondents (63.82%) report a rising presence of Mac laptops and desktops in their organizations over the past year, with 64.71% expecting to see this trend continue or accelerate over next months. As a result, it is not surprising to see 68.63% of respondents report that integrating Mac laptops and/or desktops has created integration challenges for the IT organization. Other findings in the report include: 84.97% - State that BYOD is an important part of their organizations mobility strategy % - Say their organizations have become more mobile over the past year % - Expect to become more mobile over next months % - Believe that cross-platform collaboration (across desktops, laptops, tablets and smartphones) is important to accomplishing organizational objectives % - Invested more this year compared to last year in enabling cross platform collaboration % - Plan to invest more next year than this year to enable cross platform collaboration. Respondents report rising use of the following platforms and form factors in their endpoint environments: o 62.00% - Windows Laptops o 62.00% - Apple Phones o 58.55% - Android Phones o 54.61% - Windows Tablets o 53.07% - Windows Desktops o 49.67% - Apple Tablets o 47.02% - Windows Phones o 44.97% - Apple Laptops o 42.00% - Android Netbook o 39.07% - Apple Desktops 3

4 Strategies for Managing End-Point Complexity in the Enterprise 85.62% - Plan to invest more next year to manage a complex endpoint environment than this year % - Report that cloud plays an important role in their enterprise mobility strategy % - Have linked their cloud strategy to their mobile workforce strategy. Respondents confirmed that cloud applications are being used to support: o 84.87% - Enterprise Collaboration o 81.33% - Customer Relationship Management o 80.26% - Mobile Device Management o 74.50% - HR/Human Capital Management % - Invested more this year in managing a complex environment than they did last year % - Plan to invest more next year to manage a complex endpoint environment than this year. ### Copyright 2013, All Rights Reserved 4

5 Appendix: Figure 1- Industries Represented in Survey 5

6 Strategies for Managing End-Point Complexity in the Enterprise Figure 2 Figure 3 Copyright 2013, All Rights Reserved 6

7 Figure 4 Figure 5 7

8 Strategies for Managing End-Point Complexity in the Enterprise Figure 6 Figure 7 Copyright 2013, All Rights Reserved 8

9 Figure 8 We have seen a rise or fall in the use of the following types of endpoint devices: 9

10 Strategies for Managing End-Point Complexity in the Enterprise Figure 9 Figure 10 Copyright 2013, All Rights Reserved 10

11 Figure 11 Figure 12 11

12 Strategies for Managing End-Point Complexity in the Enterprise Figure 13 Figure 14 Copyright 2013, All Rights Reserved 12

13 Figure 15 Figure 16 13

14 Strategies for Managing End-Point Complexity in the Enterprise Figure 17 Providing employees with choice over what end-point to use has led to improved: Figure 18 Copyright 2013, All Rights Reserved 14

15 Figure 19 Figure 20 15

16 Strategies for Managing End-Point Complexity in the Enterprise Figure 21 Figure 22 Copyright 2013, All Rights Reserved 16

17 Figure 23 17

18 Strategies for Managing End-Point Complexity in the Enterprise Figure 24 Figure 25 About Code Rebel Copyright 2013, All Rights Reserved 18

19 Code Rebel is an enterprise software company that develops, licenses, and supports software designed for cross-platform enterprise security and productivity. The proprietary Code Rebel irapp software addresses the growing requirement of corporate IT departments for secure access from diverse enterprise devices. Code Rebel software was developed by its inhouse engineering team to address the demand for secure interoperability between mobile, desktop, and server environments and interaction between Apple and Microsoft devices and software. Code Rebel software facilitates mobile, desktop, and server environment interoperability seamlessly across Apple and Microsoft devices and software. The company provides enterprise client support for its software to a diverse range of industries. For more information visit: About BizTechReports BizTechReports ( is an independent reporting agency with bureaus in Washington, San Francisco and Toronto. We analyze user trends in business technology. Our reports explore the role that technology products and services play in the overall economy and/or in specific vertical industries. It is the mission of BizTechReports to put enterprise technologies into a context that business decision-makers can understand and appreciate. ### 19