Comparing VMware Zimbra with Leading and Collaboration Platforms Z I M B R A C O M P E T I T I V E W H I T E P A P E R

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1 Comparing VMware Zimbra with Leading and Collaboration Platforms Z I M B R A C O M P E T I T I V E W H I T E P A P E R

2 Introduction is indispensable few applications are more critical to the success of a small or midsize business. From its origins as a communications tool, has become the de facto archive of business information at many companies, and serves as a platform for messaging, coordination, and collaboration almost everywhere. And the evolution of is far from over Functionality user expectations for consistent, near-effortless experience are high, and user-interface preferences are strong Platforms from its established base on business servers, is leading the move to virtualization, mobile devices, and the cloud Devices every new must-have desktop, laptop, phone, or tablet supports , creating an unending series of support challenges Rising user expectations constantly run into business barriers of solution cost and administration time. As support contracts expire for some popular legacy solutions, many businesses are looking for alternatives. Framing the Choice used to be easy: most businesses used Microsoft Exchange Server and Outlook clients; most schools and nonprofits used Novell GroupWise. Both are solid, premise-based solutions, but both have struggled to accommodate the proliferation of new devices and the move to virtualization and the cloud. Cloud-native Google Apps has struggled in the opposite direction, to deliver trustworthy business value from its base online. Where an application sits and who owns it are important considerations. But users, administrators, and business managers care more about the value an solution delivers in comparison to the resources it consumes on-premises, online, or on the go. Considered on the basis of business value for time and money, there s a compelling case to be made for VMware Zimbra an open solution that offers a consistent, feature-rich user experience deployed on onsite physical or virtual servers or in the cloud. Selection Criteria Consistent User Experience Users are more productive when their operates consistently and intuitively online and off, regardless of the operating system (OS), user client, or browser they choose. Inconsistent, platform-dependent modes of operation generate delays, errors, and support calls, and reduce user satisfaction. Yet inconsistency is the hallmark of most solutions. Novell GroupWise offers RSS feeds and group calendars only on its Windows client, and its Web interface doesn t even support mail sorting. Microsoft Office Outlook Web Access (OWA) lacks many productivity plug-ins available for Outlook. Basic elements like tasks, reminders, and HTML composition are available only with OWA Premium, which is not even offered for Safari on Windows or Google Chrome on non-windows platforms. Used offline, Gmail lacks even drag-and-drop and folders driving many users to adopt a third-party client for offline use, which increases support costs. Wireless access, virtualization, and cloud computing are creating a continuous global computing environment in which users will expect consistency of operation and features from critical applications. Zimbra has it now, with a Desktop client that works the same online or off, and a Web client that matches it feature for feature across Safari, Internet Explorer, Firefox, and Chrome browsers on Windows, Mac, and Linux clients. And Zimbra gives confirmed Outlook users full support of their favorite client, with no loss of major functionality. W H I T E P A P E R / 2

3 Device Support Industry analysts confirm what casual observers see in any office or coffee shop: device diversity is on the rise. But alliances and competition among manufacturers, network operators, and software providers is creating a patchwork of limits, barriers, and incompatibilities. Novell GroupWise offers cross-platform mobile synchronization only with a maintenance contract. Microsoft Outlook workflow is different on the Mac, and many of its features are missing. Google Sync can archive but not delete from Apple devices. And every new device adds complexity. The Zimbra commitment to open standards extends across third-party clients that support IMAP, POP, CardDAV, CalDAV, and Apple s isync, including iphone, Android, Windows, and Blackberry smartphones. And VMware extends that commitment through close collaborative relationships with hardware, OS, application software and network providers across the industry. Access Zimbra with any device and compatible with existing desktop clients. Extensibility Extensibility of business applications requires much more than downloadable business-oriented apps users and administrators need plug-ins and Application Programming Interfaces (APIs) for integration to Web services and custom or third-party enterprise applications, so users can work from whichever device or platform meets their requirements. But poor applications integration limits the productivity of most solutions. Novell GroupWise lacks a full set of web-service APIs, with many plug-ins available only for their Windows client. Microsoft Outlook offers a rich set of APIs and plug-ins, but many including plug-ins for Salesforce.com are unavailable in its Web version, and may be incompatible with plug-ins many users add to their Outlook desktop clients. Google Apps documents, spreadsheets, and gadgets work differently from the Microsoft Office solutions users know and depend on and lack file compatibility and many features users expect. The Zimbra desktop client, Web client, and administration interface can be extended by application Zimlets that are broadly compatible across platforms for easy extension, integration, and customization. A core set of Zimlets is included with the client; many more can be downloaded from the Zimlet Gallery, or created for integration with company- or industry-standard databases, applications, and productivity tools. W H I T E P A P E R / 3

4 Extend Zimbra with third-party applications. Deployment and Scalability The promise of virtualization and cloud computing includes fast, flexible deployment and scalability to meet spikes in demand or the challenge of rapid growth. But solutions with roots in physical infrastructure can be difficult to virtualize and scale. For example, Novell GroupWise requires the purchase of an expensive File Management Suite to optimize storage in large-scale deployments. Microsoft Exchange offers High Availability (HA) for the Exchange mailbox but not for the entire application in environments that distribute server roles. And this feature is Exchange-specific: extension of HA to SharePoint and other collaboration platforms requires a separate solution. Google Apps introduced user policy management a key feature for large deployments very recently, but it still lacks the ability to set different policies and configuration settings for different domains that may require different permissions or degrees of protection. And because Google Apps offers no on-premises deployment option, organizations need to rely on Google policies and practices for security, privacy, and availability making it a non-starter for organizations in sensitive industries, or those exposed to political and social risks. Zimbra proven in production environments across 110 countries, offers a choice of on-premises deployment with integrated hierarchical storage management or a solution hosted through one of many VMware vcloud Service Provider partners. Zimbra also provides a software virtual appliance, built on VMware vsphere, that deploys in less than 10 minutes, offers a simplified administrative interface, and combines its application and operating system under a single lifecycle management policy to reduce maintenance burdens. The Zimbra collaboration virtual appliance uses the vsphere platform to deliver integrated high availability, backup, and disaster recovery into a true business solution. Administration and Support The cost and complexity of maintaining an system has risen steadily with the growth of volume, and as organizations rely on their systems to support communications, collaboration, and integration with a growing array of business applications. Virtualization and cloud computing offer a path to reduce the operational and administrative costs of , but legacy systems are seldom up to the task. Novell GroupWise is an expensive solution built on an aging, hard-to-maintain architecture. Microsoft Exchange is renowned for its proprietary, single-platform focus, and high administrative and operational costs, even with W H I T E P A P E R / 4

5 the improvements built into Exchange Google Apps offers no option for organizations to move away from a hosted model as their requirements grow client organizations must take a leap of faith that Google s business model will remain aligned to their needs, or plan for a difficult future migration to a business-ready in-house solution. Zimbra is designed to work smoothly across major hardware, OS, virtualization, and cloud platforms, and with both packaged applications and hosted web services. Secure, extensible, scalable, and future-prepared, Zimbra is an open, manageable solution counted on by millions of users, companies, and service providers around the world. Backed by the resources and support of VMware and its partner organizations, Zimbra represents a confident choice. About Zimbra VMware Zimbra is the leader in open source, next-generation and collaboration software. Zimbra is simplifying IT and setting the standard for web- and cloud-based collaboration with innovative and extensible user experiences, including as a rich AJAX web interface. Streamlined administration, advanced mobility and both on-premises and hosted cloud deployment options have made Zimbra a preferred collaboration platform for businesses, service providers, government and educational institutions. With more than 60 million paid mailboxes worldwide, Zimbra is one of the world s largest and fastest-growing providers. W H I T E P A P E R / 5

6 VMware, Inc Hillview Avenue Palo Alto CA USA Tel Fax Copyright 2011 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. Item No: VMW-WP-COMPR-ZIMBRA-EML-COLLAB-USLET-107

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