COMLINK Cloud Technical Specification Guide CLOUD DESKTOP

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1 COMLINK Cloud Technical Specification Guide CLOUD DESKTOP Updated June 13, 2014 *Subject to Change*

2 Table of Contents 1 Overview of Cloud Desktop 1-2 CloudProtect 1 DataProtect 2 Server Protect 2 Desktop Protect 2 Virus Protect 2 IT Support 3 Remote Desktop Services 4 Product Features and Benefits 5 Features 5-6 Benefits

3 Technical Specification Guide: COMLINK Cloud Desktop The physical desktop infrastructures no longer make sense for the corporate world. Not only are they expensive, insecure and maintenance-heavy, they also cannot effectively support the changing business IT landscapes. In this technology savvy world, end-users move between endpoint devices frequently, such as desktops, laptops, tablets and mobile phones throughout the workday, expecting to stay connected and have access to their data no matter where they are or what the are doing. COMLINK Cloud Desktop ( CCD ) delivers Windows desktops and applications from the cloud, which allow the customer control their business applications and data securely. CCD allows high-performance access anytime, anyplace from any device, for all employees via any Internet or private connection. The customizable CCD does all the heavy-lifting of installing the back-end infrastructure to support cloud desktops, allowing customers to access the CCD as a monthly service. CCD operates on a locally and geographically redundant infrastructure that is provided to the customer in various levels of service package options. Our service allows you to centralize operations, mitigate the disruptive effects of boot storms and protect your data at a significantly lower cost than you can with traditional physical desktop infrastructures. The new generation of CCD makes managing IT easier, faster, more reliable, scalable and less expensive. COMLINK currently utilizes Microsoft s Remote Desktop Services ( RDS ) to provide customers access to their applications and data. CCD allows sensitive data to be protected on secure servers within COMLINK s Tier III compatible datacenters rather than being stored on unprotected desktop computers or roaming around the public in the backseat of a cab, a coffee shop or an airport. The customer s data is always locked in COMLINK s datacenter, providing centralized controls and compliance. COMLINK can customize a solution that fits the customer s needs. For instance, we can customize the CCD so employees are restricted from copying data to a remote location (such as an employee copying confidential customer lists to a flash drive). 1

4 Such policy controls are not possible with traditional desktop computers because employees can tamper with the physical security layers. With the CCD, the customer s data is secure in our datacenter, and the customer is able to determine the user rights and access that each employees has to confidential company data. CCD service package options are sold on a per seat basis and consist of the cloud desktop environment, cloud storage, Microsoft Office Suite, Cloud Protect and the option to customize the CCD with numerous business applications. CCD utilizing COMLINK s Cloud Protect bundle to ensure that the customers data is backed-up, supported, and secure. CloudProtect DataProtect A Disaster Recovery and Back Up software The Disaster Recovery that can bring up a virtual copy of one of the customers servers in the event that one of them goes down; only if the customer is using full disk image backup Desktop and Server Protect COMLINK monitors and maintains COMLINK s network, the customer s desktop and their important IT assets with 365 days of 24x7 remote monitoring Critical software and security patches and updates are installed as needed Watch and Prevent the majority of issues that cause hardware failures or allow the environment to be compromised by malicious hackers that might disable the system Executive Summary Reports on network infrastructure, resource utilization, and remedied events that occurred are provided to the customer Virus Protect IT Support Provides a comprehensive approach to network security including: Antivirus Licensing Spyware Licensing Malware Licensing Spam and Virus filtration A comprehensive mix of remote phone and support that addresses IT needs quickly 365 days of 24x7 of unlimited remote support in regards to the customers CCD, COMLINK s Servers or Network 2

5 What is Remote Desktop Services? RDS is a software application that allows one computer to be in control of one or series of computers that can be used alone or as part of a suite of other administrative applications. RDS is a client application that allows you to access and control the resources and data of a remote or host, computer using an Internet connection. In computing, the term remote desktop refers to a software or operating system feature that allows a personal computer s desktop environment to be run remotely on one system while being displayed on a separate client device. COMLINK s Cloud Desktop utilizes RDS, which is one of the components of Microsoft Windows that allows a user to take control of a remote computer or virtual machine over a network connection. Remote Desktop Services is Microsoft s implementation of thin client, where Windows software and the entire desktop of the computer. The CCD is made accessible to a remote client machine that supports the Remote Desktop Protocol. RDS software can be accessed via the Internet and allow users to recreate their desktop via a connection to the cloud. CCD process can be easily explained as the remote control of a computer by using another device connected via the Internet or another network. CCD with RDS is accomplished through a common client/server model. The client, or VNC viewer, is installed on a local computer and then connects to the network via a server component, which is installed on the remote computer. In a VNC session, all keystrokes and mouse clicks are registered as if the client were actually performing tasks on the enduser machine, even though the actual process is being performed off-site in COMLINK s datacenter. With the CCD, only the software user interfaces are transferred to the client system. All input from the client system/end user is transmitted to the server, where software execution takes place. CCD allows the IT department to install applications on a central server instead of multiple computers. Remote users can log on to the CCD and are able to use those applications over the network. The centralization of RDS makes maintenance and troubleshooting easier and can be used in conjunction with Windows authentication system to prevent unauthorized users from accessing the applications or data. Remote Desktop Services provide: Efficient management with deployment wizard and tools consolidated in a single console in Server Manager Rich user experience available on a variety of devices and platforms, including Windows, ios, Mac OS X, and Android Great value so customers can take advantage of core platform capabilities such as tiered storage and disk de-duplication to improve performance, scale, and solution economics 3

6 CCD allows the IT department to install applications on a central server instead of multiple computers. Remote users can log on and use those applications over the network. The centralization of RDS makes maintenance and troubleshooting easier and can be used in conjunction with Windows authentication system to prevent unauthorized users from accessing the applications or data. COMLINK s Remote Desktop Services provides: Efficient management with deployment wizard and tools consolidated in a single console in Server Manager Rich user experience available on a variety of devices and platforms, including Windows, ios, Mac OS X, and Android Great value so customers can take advantage of core platform capabilities such as tiered storage and disk de-duplication to improve performance, scale, and solution economics Product Features & Benefits CCD allows for businesses to move away from the traditional device-based desktop environment and localizes the desktop in COMLINK s cloud virtual servers. Rather than storing programs, applications, and data locally on the computer hard drive, now they can run on a remote centralized platform within COMLINK s redundant state-of-the-art Data Center. The centralized platform allows IT departments a faster and easier way to manage the never-ending influx of endpoint devices, while still enhancing the security of the customer s data and applications. CCD offers a complete solution for managing and providing access to virtualized desktop environments hosted in our state-of-the-art datacenters. COMLINK also provides service options for customers to utilize 365 days of 24x7 IT support service desk. The service desk is the customers link to all the support services that they will need, which is delivered through a comprehensive mix of remote, phone, and support to make sure that any and all IT needs are addressed quickly and accurately. CCD infrastructure enables organizations to simplify administration, reduce operating costs, and increase the utilization of existing IT assets, as well as boost security by moving from a traditional desktop environment to a virtual desktop architecture. As a cloudbased solution CCD also eases the impact on the customer s data center and equipment budget, instead of purchasing new servers and storage assets to deploy a cloud desktop environment the customer accesses the infrastructure within COMLINK s cloud. COMLINK offers a variety of service package options for a low fixed monthly price, reducing the cost for customers while still providing them with the cloud infrastructure that they desire. 4

7 Features Supports Mobile and Telecommuting Workforce Secure, instant access to files, applications and from any Internet connection, public or private Bring Your Own Device ( BYOD ) - Connect with any company owned or personal device Dedicated and secure VLAN/VPN connectivity Highly Secure Redundant Infrastructure Stop data from walking away on employees laptops Secure and encrypted Internet connection HIPPA, PCI, SSAE 16 compliant process controls and infrastructure Security, infrastructure monitoring 24x7 for immediate remediation from viruses and other malicious intruders Business Continuity Locally and geographically redundant servers and network infrastructure Back-up and disaster recovery Reserved computing power Network and support performance documentation Cost-Effective, Fortune 500 IT Experience 365 days of 24x7 remote technical support in the case that the CCD, Server or Network is down or not running properly Multiple service package options Cloud storage A single fixed monthly cost Easy platform migration Centralized management of user profiles Cloud-Based Productivity Suite for Businesses Microsoft Office Suite Microsoft Exchange Benefits CCD brings ease-of-use to both IT managers and business owners Significantly reduce operating costs and eliminate capital expenditures Increase employee productivity by empowering mobile workers to stay connected anytime with any device from any Internet connection. Eliminate complex security challenges to protect confidential information with compliant processes and infrastructure IT infrastructure that s centralized, consistent and agile Sensitive data is protected on secure servers in our datacenters 5

8 Benefits (cont.) Connectivity to each CCD is done via encrypted communication There are no complicated VPN s to setup, and the system is universally secure across any platform or device utilizing the integrated encryption of the CCD. CCD are environmentally friendly using less energy, reducing carbon footprints and waste, and providing longer product life Allows small businesses the opportunity to compete with larger businesses Save realty space by eliminating space needed for onsite servers Users are provided the same experience using the CCD as a physical desktop PC with applications, software and performance levels unnoticeably similar, if not the same 6

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