Jasper Hoezen. Summary. Specialties. Experience. at Hoezen Infra Telecom Telecommunications Engineering

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1 Jasper Hoezen at Hoezen Infra Telecom Summary Telecommunications Engineering Specialties Team player, Pro-active, good communication skills. Experience Verkoop Adviseur at KPN Glasvezel May Present (5 months) Telecommunications Engineer at Hoezen Infra Telecom December Present (1 year 10 months) Technisch Beheerder at Michael Bailey Associates October December 2009 (3 months) Qualities/attributes Presentation and skills that are representing the CU. Incidents and questions related to all the CU-provided services, which can be formed by using the three technical platforms of KPN (Philips, Nortel, Ericsson) answered within 20 seconds. Work Coordination of the handling of incoming calls, as well as treatment of the most complex questions and to control and communication in the event of escalations/disasters. Main activities for each result area Calls -Ensure that handling of the calls is equally divided and the staff within the agreed service levels are carried out. -Deals with the complex calls. -Takes care of the the realization of the agreed "first call" checkout. -Provides the Europe, in the case of in shoring up. Page 1

2 Information -Acts as the first point of contact of the helpdesk for customer and management. -The handling of current calls and provide information on this explanatory derogations and reports on this subject. -Reports about the escalation of to the management. Quality assurance and advice -Analyze the incoming calls, any foreign patterns, and recommends that the management about possible solutions. -Sessments guides functional help desk. -Is a contribution to the continuous improvement of the service, including by providing information to responsible for the development of a certain which found solutions to be saved. Expertise -Knowledge of telecommunications in college graduate-level. -Of the products, services and service contracts of KPN (multiple product lines, KPN) and other service providers. -Of the working practices and business processes within the CU and supporting KPN-components. -Of the business of the customer. -Knowledge and experience with analysis techniques. -Social ability to maintain critical customer contacts and functional accompanied by fellow members. Telecom Engineer at Oris Project Support B.V. April September 2009 (6 months) Contracted at Gefisa Telecom Engineer at Oris Project Support B.V. May March 2009 (11 months) Contracted at Nacap Telecom B.V. Nieuwegein Telecom Engineer at Neitraco October April 2008 (1 year 7 months) Contracted at Volker Wessel in oktober 2006 and at KPN in april rd line Engineer at CSS Professional Resources July October 2005 (4 months) Contracted at Versatel at Triple Play Departement. System Engineer at WSDO (Defense Telematics Organisations) November December 2004 (2 months) Upgrade project of SDH - PDH Fiber Network Page 2

3 Telecommunications Engineer at Schuuring Comunication Network September November 2004 (3 months) PSTN ISDN ADSL Migrations Technical Packaging Operator at Complete Multi Media Packaging May November 2003 (7 months) Telecommunications Manager (Contract) at Medical Center Haaglanden in the Hague at Nexes Services March April 2003 (1 year 2 months) Telecommunications Engineer (Contract) at Hewlett Packard Netherlands) at Getronics PABX Management April February 2002 (2 years 11 months) As a resident engineer responsible for: Telecommunications Network of Hewlett Packard Netherlands 5 Nortel switches on different locations with ports + portable cell phones for 950 users Field Engineer at KPN Telecom May March 1999 (11 months) As a Service engineer responsible for service and maintenance for customers of Knowledge Centre Voice Nortel Installation Test Engineer at Electric Engineering September February 1999 (6 months) As a test engineer responsible for handing over NAFIN SDH (fiber optic) network to the ministry of defense and the ministry of justice as the user of this network. Education KPN Basisopleiding Adviseur Glasvezel, Rout IT RCNA HIP (IP TELEPHONY), Northern Telecom Certificate, Operations and maintenance Meridian 1, June July 1998 Northern Telecom Certificate, Operations and maintenance PDMX TN1X, November December 1997 Hogeschool van Utrecht Page 3

4 H. I. O. Propedeuse, Information Technology, Activities and Societies: UMTC Koningin Wilhelmina College M.A.V.O, Dutch, English, Mathematics, Physics, Chemistry, Economics, Prinses Marijke School Interests Maintain knowledge of telecom networks to an up to date level. Interested in involvement in internet telephony Projects(Voice over I.P.) More responsibility over architecture of configurations and all commercial and relational aspects in contacts with providers. Page 4

5 Jasper Hoezen at Hoezen Infra Telecom Contact Jasper on LinkedIn Page 5

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