UK Holiday Accommodation and Tourism

Transcription

1 UK Holiday Accommodation and Tourism Sector Research Guide SRG002 January 2014 Introduction This guide provides details of a variety of practical information sources, trade bodies, regulators, qualifications, industry resources, statistics and reports covering the UK holiday accommodation and tourism sector. It is a useful reference document for anyone starting up, running or advising a business in the UK holiday accommodation and tourism sector, and also for anyone researching or seeking a general overview of the sector. Trading data and statistics The following sources provide practical trading and statistical data relating to the UK holiday accommodation and tourism sector: BDO: hotel sector statistics Hotel Britain is BDO's annual report on the performance of the UK hotel sector. Website: National Caravan Council (NCC): sector statistics The NCC provides monthly reports comprising production and sales statistics for touring motor homes, caravans, holiday homes and park homes. Website: Office for National Statistics (ONS): travel and tourism The ONS publishes regular statistics about travel and tourism in the UK, including domestic tourism, day trips and inbound visitors. Website: Trip Advisor: top ten UK city destinations This Trip Advisor report provides a list of the top ten city break locations in the UK based on the number of positive reviews posted on the website. Website: Tourism Alliance: facts and figures The Tourism Alliance publishes facts and figures about the UK tourism sector, including the value of the holiday accommodation sector. Website: VisitBritain: inbound visitor statistics These statistics from VisitBritain provide information about various aspects of tourism, including top destinations, visitor activities and business trips. Website: SRG002 UK Holiday Accommodation and Tourism Page 1 of 14

2 VisitEngland: insights and domestic statistics These VisitEngland reports include regularly-updated tourism surveys, market research and regional breakdowns of tourism statistics in England. Website: VisitScotland: tourism statistics These reports from VisitScotland provide tourism statistics in Scotland by region, as well as information about the numbers of day visitors. Website: Welsh Government: tourism statistics This research from the Welsh Government covers tourism in Wales, including information about visitors attracted from both the UK and abroad. Website: tourisminwales/;jsessionid=040a82e d16b51e86adb40c980?lang=en Northern Ireland Tourist Board (NITB): tourism performance data NITB publishes regularly-updated information about hotel, guesthouse, and B&B accommodation occupancy surveys, domestic tourism and top visitor attractions in Northern Ireland. Website: TourismPerformanceStatistics.aspx Market reports The following market reports provide information about various market factors affecting the UK holiday accommodation and tourism sector: Key Note: All-Inclusive Holidays 2012 This report identifies all-inclusive holiday trends in the UK and reviews the competition they face from self-package holidays and low-cost airlines. Website: Key Note: Activity Holidays 2012 This report examines the UK market for activity holidays. Website: Key Note: Holiday Purchasing Patterns 2012 This report provides explains the factors affecting holiday purchasing in the UK, including purchasing trends. Website: World, Travel and Tourism Council (WTTC): UK Economic Impact Report 2013 This WTTC report assesses the contribution of tourist spending to UK GDP and provides spending forecasts up to Website: Colliers: Caravan Park Sector Overview 2012 This annual report identifies the market trends in the touring/camping, self-catering and park home sectors, including static caravan sales, self-catering bookings and the caravan park market. SRG002 UK Holiday Accommodation and Tourism Page 2 of 14

3 Website: Colliers: Hotels Snapshot 2013 This report from Colliers provides detailed information about the performance of the hotel sector, including hotel chains, hotel purchasers, room price trends and hotel administration news. Website: hotels/ hotel-snapshot.ashx edigitalresearch: etravel Benchmark 2012 This report from edigitalresearch provides insight into the performance of the holiday camp, hotel chain, online booking agent and hotel agent (for example lastminute.com) sectors. Website: HomeAway.co.uk: Travel trends HomeAway publishes regular research into travel statistics and trends. Website: LateRooms.com: Media Centre LateRooms regularly publishes study results, revealing sector trends. Website: Deloitte: UK Budget The implications for Travel, Hospitality & Leisure This report from Deloitte examines how the announcements made in the March 2013 UK Budget Report will affect the Travel, Hospitality and Leisure industries. Website: eb468641c4c8d310vgnvcm f70arcrd.htm Trade and professional associations The following organisations are the main trade and professional bodies representing the UK holiday accommodation and tourism industry: Association of British Travel Agents (ABTA) ABTA is the main trade body representing travel agents and other travel services in the UK. Website: Association of Scotland's Self Caterers (ASSC) The ASSC is a trade body that represents self-catering holiday property owners in Scotland. Website: Bed & Breakfast Association (BBA) The BBA is a trade body representing B&Bs and Guest Houses in the UK. Website: British Hospitality Association (BHA) The BHA represents the hotel, restaurant and catering sectors in the UK. Website: British Holiday & Home Parks Association (BH&HPA) SRG002 UK Holiday Accommodation and Tourism Page 3 of 14

4 BH&HPA is a trade body representing managers and owners of park home estates, touring and tenting parks, caravan holiday home parks, chalet parks and self-catering accommodation in Great Britain. Website: English Association of Self Catering Operators (EASCO) The EASCO is a membership organisation representing owners of self-catering holiday accommodation in England. Its members also include letting agencies, and local associations representing holiday accommodation owners in particular geographic locations. Website: Hotel Marketing Association (HMA) The HMA is the official branch of the Chartered Institute of Marketing (CIM) specifically representing the hotel and hospitality sector in the UK. Website: Institute of Hospitality The Institute of Hospitality is a professional body representing managers and aspiring managers working in the hospitality, leisure and tourism industry in the UK. Website: National Caravan Council (NCC) The NCC is a trade association representing the UK caravan industry, including caravan holiday homes and park homes. Website: Northern Ireland Hotels Federation (NIHF) The NIHF is a membership organisation representing guesthouses, hotels and accommodation providers in Northern Ireland. Website: The Camping and Caravanning Club The Club is a membership organisation providing the latest camping and caravanning news, events and safety information in the UK and Europe. Website: Tourism Alliance The Tourism Alliance lobbies Government on the behalf of the UK tourism sector. It also provides the latest sector news and access to publications covering Government policy and legal updates. Website: Wales Association of Self-Catering Operators (WASCO) WASCO is a trade body representing the self-catering tourism sector in Wales. Website: Tourism Society The Tourism Society is a membership organisation representing all sectors of the UK tourism industry. Website: SRG002 UK Holiday Accommodation and Tourism Page 4 of 14

5 Industry codes of practice Trade and professional associations often require members to adhere to strict codes of practice to ensure they operate professionally, fairly and legally. The following are codes of practice from key professional or trade associations in the UK holiday accommodation and tourism sector: Association of Scotland's Self Caterers (ASSC) Members' Charter The ASSC Members' Charter sets out the quality standards for self-catering holiday providers in Scotland. Website: The Code of Practice for EASCO Members The Code of Practice for EASCO Members sets out the general principles and standards of practice for marketing and advertising that members must adhere to. Website: National Caravan Council (NCC) Code of Practice for Selling New and Used Caravan Holiday Homes on a Caravan Holiday Park The NCC operates a Code of Practice for selling holiday caravans in the UK. Website: Sector-specific regulations This section provides an introduction to some of the key legislation that regulates the UK holiday accommodation and tourism sector. Food Safety Act 1990 The Act requires all businesses producing, serving or supplying food in England, Wales and Scotland to ensure it is safe to eat and that labelling is not misleading. Website: fsactguide#.uoxwsqyprsp Food Safety (Northern Ireland) Order 1991 The Order requires all businesses producing, serving or supplying food in Northern Ireland to ensure it is safe to eat and that labelling is not misleading. Website: guidefoodbusni#.ucxhpmdemq4 Food Hygiene Regulations 2006 The Regulations cover food hygiene, registration of premises, cleanliness, provision of equipment and facilities, and temperature control. Specific Regulations cover each country in the UK. Website: General Food Regulations 2004 The Regulations require all businesses supplying or serving food to ensure it is safe, that labelling and presentation does not mislead customers, that the proprietor can trace the origin of their supplies and that they withdraw or recall any unsafe food. Website: General Food Regulations (Northern Ireland) 2004 SRG002 UK Holiday Accommodation and Tourism Page 5 of 14

6 The Regulations require businesses supplying or serving food to trace the origin of their supplies and withdraw or recall any unsafe food. Website: Licensing Act 2003 The Act regulates the sale of alcohol and the provision of late night entertainment and refreshments in England and Wales. It defines the types of activities that need to be licensed and the role and function of licensing authorities. Website: amended-guidance Licensing (Scotland) Act 2005 The Act regulates liquor licensing in Scotland. Website: Licensing Order (Northern Ireland) 1996 The Order regulates liquor licensing and the provision of late night entertainment in Northern Ireland. Website: Prohibition of Smoking in certain Premises (Scotland) Regulations 2006 The Regulations prohibit smoking in certain premises, apart from in designated areas. Website: Smoke-free (Premises and Enforcement) Regulations 2006 The Regulations are part of a series of pieces of legislation that makes it an offence to smoke in public places and places of work in England. Website: Smoke Free Premises etc. (Wales) Regulations 2007 The Regulations make it an offence to smoke in public premises in Wales. Website: Smoking (Northern Ireland) Order 2006 The Order prohibits smoking in public places and workplaces in Northern Ireland. Website: Training and qualification providers The following organisations are the main awarding bodies and providers of training and qualifications in the UK holiday accommodation and tourism sector. City & Guilds (Hospitality Awarding Body) City & Guilds accredits a number of relevant courses including NVQs in Front Office, Housekeeping, Food and Drink Service and Customer Service. Website: and hospitality-and-catering Confederation of Tourism and Hospitality (CTH) The CTH is an awarding body for qualifications in the hospitality sector, including a Diploma in Hotel Management. SRG002 UK Holiday Accommodation and Tourism Page 6 of 14

7 Website: Edexcel EDI A variety of hospitality qualifications, such as NVQs in Front Office and Housekeeping, are accredited by Edexcel. Website: A range of hospitality qualifications, for example, NVQs in Hospitality, Housekeeping and Front Office, are accredited by EDI. Website: Institute of Hospitality ICS The Institute of Hospitality accredits several qualifications in hospitality and tourism management. Website: ICS runs a BTEC Level 3 Certificate in Hospitality, which covers staff recruitment and development, operational planning and organisation,and marketing and financial management. Website: The AA The AA runs a variety of training workshops covering hosting and the service of food and wine to improve the skills and knowledge of staff running a hotel or guest house. Website: The Welcome to Excellence Scheme The Scheme runs a range of customer service courses, which are recommended by various tourist organisations. Website: and The DIY School The DIY School runs a number of decorating, maintenance and handyman courses. These are useful for owners of holiday accommodation who are planning to carry out basic décor and maintenance of their property. Website: The Caravan Industry Training Organisation (CITO) The CITO runs a range of courses suitable for proprietors of caravan sites, including management training and health and safety. Website: The Royal Society for the Prevention of Accidents (RoSPA) The RoSPA runs courses including Managing Leisure and Recreation Safety and Safety at beaches, swimming pools and Inland Water Sites. Website: The Reception Academy The Academy runs a wide range of hotel receptionist and management courses that cover topics such as welcoming guests, complaint handling and booking procedures. SRG002 UK Holiday Accommodation and Tourism Page 7 of 14

8 Website: Caffé Society Caffé Society is a coffee machine supplier that runs free Barista training to its trade customers. Website: National Occupational Standards National Occupational Standards (NOS) form the basis of various qualifications including National Vocational Qualifications (NVQs) and Scottish Vocational Qualifications (SVQs). People 1st - Hospitality Supervision and Leadership The sector skills council for hospitality, leisure, travel and tourism, People 1st, has developed the NOS for qualifications in hospitality supervision and leadership. Website: %20NOS/Hospitality_Supervision_and_Leadership_NOS_July_2009.pdf Supplier directories The following directories provide details of trade suppliers to the UK holiday accommodation and tourism industry: Guestroom Supplies A supplier of kitchen, bathroom, reception and bedroom accessories and equipment. Website: Lissett Homes This is a manufacturer of park homes and leisure homes. Website: Hospitality-kit.net An online directory of specialist suppliers to the holiday accommodation and hospitality industries. Website: Hotel Supply An online supplier of hospitality products and equipment for hotels. Website: Hotel Industry This is a directory of suppliers compiled by Hotel Industry Magazine, providing catering, frontof-house and housekeeping supplies. Website: Inn Style A wholesale supplier of bedding for hotels and inns. It provides samples to test and touch, as well as a service that suggests a start up list of items and quantities for new proprietors. Website: Northern Ireland Hotels Federation (NIHF): supplier directory The NIHF provides a directory of hotel product and service providers. SRG002 UK Holiday Accommodation and Tourism Page 8 of 14

9 Website: The Caravan Shop This is an online supplier of caravan accessories, including water boilers, mirrors and kitchen equipment. Website: Richard Howarth This is a wholesale suppler of hotel linens, table cloths, bedding and towels. Website: Industry events The following list provides details of key trade events in the UK holiday accommodation and tourism industry: English Tourism Week A series of events held throughout England each March/April to promote holiday destinations, accommodation and attractions. Website: Camping Centre Exhibitions Two annual outdoor camping equipment exhibitions in Wokingham, Berkshire and Codicote, Hertfordshire in May and July respectively. Website: Hotel and Catering Show This is a trade event for the hotel, restaurant, pub, bed & breakfast and guest house sectors, including a supplier exhibition, product demonstrations and seminars. It takes place at the Bournemouth International Centre each March. Website: The Hospitality Show A food service and hospitality trade event, providing a supplier exhibition, practical demonstrations and business advice seminars, which takes place each January at the NEC, Birmingham. Website: Hospitality Technology Europe This is a trade event for the hospitality and hotel industry featuring practical demonstrations and advice, which is held each February at Earls Court, London. Website: Hotelympia An annual trade event for proprietors and managers of cafés, restaurants, pubs, hotels, and contract catering services, which takes place each April/May at Excel London. Website: Caravan & Motorhome Show This is a consumer event providing insights into new caravan, motorhome and holiday home developments and accessories. It takes place each January at EventCity in Manchester. SRG002 UK Holiday Accommodation and Tourism Page 9 of 14

10 Website: The National Motorhome Show An annual trade exhibition of park, holiday home and accessory suppliers, which is held each April at the East of England Showground, Peterborough. Website: Periodicals and trade journals The following list provides details of the main trade publications that cover various aspects of the UK holiday accommodation and tourism sector. 'Attractions Management' This is a print-based and online publication providing news and information for visitor attraction operators. Website: 'Bed & Breakfast News' A trade journal aimed at B&B proprietors, providing sector news, views, products and advice about legislation. Website: 'BHA E-Zine' This is an online fortnightly news update for the hospitality sector published by the British Hospitality Association (BHA), detailing the latest BHA events and sector developments. Website: 'BH&HPA Journal' This journal is provided to members of the British Holiday & Home Parks Association (BH&HPA) and provides information about holiday park business developments and practical advice about park operation. Website: 'Caravan' A consumer magazine and website dedicated to caravanning including information about holidays, news and reviews. Website: 'Caterer and Hotelkeeper' A weekly trade journal featuring the latest news about market trends in the hospitality sector. Website: 'Destination UK' This is an online trade journal providing the latest news and information about tourism and visitor attractions across the UK, as well as in-depth features about market trends and growth opportunities. Website: 'Hospitality' SRG002 UK Holiday Accommodation and Tourism Page 10 of 14

11 A quarterly print-based publication for managers, published by the Institute of Hospitality. It includes reports on innovation, business techniques, sector trends and developments from all sectors of the hospitality industry. Website: 'Hotel Industry' This is an online trade publication providing the latest hotel sector news and developments. Website: 'Travel Weekly' A weekly online and print-based publication providing travel sector news and product development. Website: 'Travel GBI' A print-based monthly travel trade journal covering holidays and tourism in Britain and Ireland. It focuses on products, services and marketing activities of travel companies and organisations. Website: Holiday and accommodation directories The following trade directories and business listings provide information about competitors, as well as providing promotional and advertising opportunities. Top Local Listings Accommodation A business directory of holiday accommodation providers across the UK, searchable by region and county. Website: Tranquil Touring Parks This is a directory providing details of 'adults only' caravan parks across England and Wales. Website: UKcampsite.co.uk UKcampsite is a directory of thousands of campsites with independent reviews. Website: Owners Direct An online directory of holiday accommodation providers across England, Scotland and Wales. Website: Holiday Lettings An online directory of holiday accommodation across the UK. Website: Sector-specific portals, blogs, and news websites The following portals, blogs and news websites are useful tools for finding out about current issues in the UK holiday accommodation and tourism sector. AA Bed and Breakfast Guide SRG002 UK Holiday Accommodation and Tourism Page 11 of 14

12 This guide provides information about more than 2,800 establishments including star-rating, room prices, facilities and family suitability. Website: Accommodation Know How This is an online resource published by VisitEngland, featuring marketing news and tips, sector updates and legal advice. Website: Bed and Breakfast Blog This blog is run by Bed and Breakfast Direct, aimed at both B&B proprietors and consumers. Website: The Good Hotel Guide This is an online guide providing reviews of independent hotels across the UK. Website: HIP Hotels UK A guide to boutique and contemporary hotels in rural locations in the UK. Website: Hotel Marketing Blog This blog discusses issues relating to hotel marketing. Website: The Independent Hostel Guide This handbook provides a guide to independent hostels across England, Scotland and Wales. Website: Travolution This is an online resource providing news and information about travel and tourism. Website: Unusual Hotels - UK and Ireland Provides reviews of unconventional hotel locations and buildings across the UK. Website: TouristNet UK This is an online directory for the tourism industry. Website: Youth Hostels Association (YHA) news Provides the latest news about the youth hostel sector. Website: Manuals and guides The following titles cover a range of subjects relating to the UK holiday accommodation and tourism sector: Coastal Living - Beach House Style SRG002 UK Holiday Accommodation and Tourism Page 12 of 14

13 This book provides practical advice on creating different coastal interiors based on different coastal regional styles, and covers topics such as colour palettes and accessories. Website: Do's and Don'ts of Cottage Restoration This book provides information about recognising period features and carrying out restoration work and replacing features. Website: The English Country Cottage This book provides cottage interior and garden design advice and how-to guides. Website: Health and Safety Executive (HSE): Catering and Hospitality The HSE provides health and safety advice and information for the catering and hospitality industry, including holiday accommodation. Website: Sector-specific forums and networks The following forums and networks are useful sources of information and provide support from other professionals within the UK holiday accommodation and tourism sector: B&B Owner A forum for B&B proprietors to discuss issues. Website: forum=2 Camping Forums UK A range of discussion forums relating to camping and tent sites. Website: Caravan Times Blog This discussion forum provides members with insight into the latest caravan topics. Website: The Independents Hotel Association A network of independently-owned UK hotels. Website: Lay My Hat A forum for holiday rental accommodation owners featuring topics such as bookings, website reviews and rental enquiries. Website: LinkedIn There are several LinkedIn groups that provide holiday accommodation proprietors to network with others in the industry. Examples include Holiday Parks UK and UK Hoteliers. Website: Park Home Living SRG002 UK Holiday Accommodation and Tourism Page 13 of 14

14 A discussion forum for park home owners covering topics such as maintenance, park home ventilation and relevant legislation. Website: UKCampsite.co.uk This is a large forum with a number of topics relating to camping and caravanning in the UK. Website: DISCLAIMER While all reasonable efforts have been made, the publisher makes no warranties that this information is accurate and up-to-date. Cobweb Information Ltd, SRG002 UK Holiday Accommodation and Tourism Page 14 of 14