Ensembling Data, Process and Text Analytics to build clever Industrial Analytics Solutions

Transcription

1 Ensembling Data, Process and Text Analytics to build clever Industrial Analytics Solutions

2 2015 Exeura Confidential and Proprietary 2 Copyright notice This publication may contain Exeura s.r.l, patented or patent-pending information. It should be considered proprietary and confidential. No part of this publication may be reproduced, reformatted or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or through any information storage and retrieval system, currently available or developed in the future, without prior written approval of Exeura s.r.l. This document is protected by copyright law and international treaties. Unauthorized reproduction or distribution of all or part of this document may result in severe civil and criminal penalties and will be prosecuted to the full extent of the law.

3 TOTAL NET ELECTRICITY GENERATION IN THE EU-28 WAS 3.10 MILLION GWh IN 2014 Background Monitor in real time million customers in terms of energy consumption, predict future consumption and detect outlier customers Recognize and answer shortly customer s question by understanding the meaning of their claim/issues/ problems Fix network problems by performing the right procedures. GROSS INLAND CONSUMPTION OF ENERGY WITHIN THE EU-28 IN 2014 WAS MILLION TOE 2015 Exeura Confidential and Proprietary Compliance Check, Performance Check, Predictive Analytics are needed

4 Energy Analytics 2015 Exeura Confidential and Proprietary 4

5 TXT Analytics -Trouble Ticket Classification 2015 Exeura Confidential and Proprietary 5

6 Process Analytics - Fault Recovery Process 2015 Exeura Confidential and Proprietary 6

7 From Data to Solutions Data Acquisition Data Filtering/Data Quality Insurance Modelling Deployment Time Series Analy.cs ODBC ODBC Data Models Text Analy.cs TXT Models Process Intelligence ODBC 2015 Exeura Confidential and Proprietary Process Models 7

8 Running Rialto 2015 Exeura Confidential and Proprietary 8

9 Rialto - Deploy Models Rialto Enterprise Rialto Desktop Workflow3 Workflow2 Workflow Exeura Confidential and Proprietary 9

10 Rialto Architecture 2015 Exeura Confidential and Proprietary 10

11 Integrated Analytics 2015 Exeura Confidential and Proprietary 11

12 Logistics Solution The problem: Workforce scheduling Every day working groups operating inside the port area are built in a manual way through the usage of several XLS files; Work shifts extremely changeable that depend on Ships ETA and several constraints both contractual and non-contractual make this a very time-consuming and complex task; An automatic or semi-automatic software solution it is necessary to support employees in team building activities Exeura Confidential and Proprietary Benefits Employees save a lot of time in performing team building task; Management can monitor through appropriate statistics workers performance. 12

13 2015 Exeura Confidential and Proprietary 13 Energy and Utilities Solution The problem: User Profiling, Fraud Detection Benefits Thanks to electronic counters, a huge amount of energy consumption data (load curves) is now available and mostly unexplored; The discovery of previously unknown knowledge from such data can be exploited to gain insights into business, to get a deeper understanding of how customers use energy and, thus, to improve both the quality and the efficiency of provided services. Identification of new business opportunities and improvement of pricing schemes; Decrease of investment costs by reducing the planning margin; Energy fraud detection along with a better estimation of economic losses resulting from interruptions of service; More effective management of the electricity distribution network in synergy with existing initiatives in the field of smart grids.

14 2015 Exeura Confidential and Proprietary 14 Telco Solution SIMILARITY EVALUATION ADVANCED SEARCH Best Answer The problem: Automatic Ticket Answering Benefits Often, answers by contact center operators doesn t satisfy the users because Contact Center operators: haven t the right skill (due to the high turnover) can t re-use the knowledge inside the Trouble Ticket DB need a long time to search the right document in DMS/CMS Remarkable reduction of the time required to resolve a ticket when it is similar to a ticket already successfully resolved in the past; Considerable reduction of the time required to identify a new different ticket through an advanced query of the Knowledge Base; Ensure that Contact Centers are operating as effectively as possible and that the customers are satisfied with the speed and quality of the service they receive. Smart search features enable operators to retrieve the right answers quickly: this limits long training phases of new operators.

15 2015 Exeura Confidential and Proprietary 15 Security & Intervention Solution DB2 Dashboard DBn The problem: Risk Management and Anti- Money Laundering Monitor customers behavior to prevent money-laundering actions by the following controls: Collection and analysis of basic identity information; Name matching against lists of "politically exposed person ; Determination of the customer's risk in terms of propensity to commit money laundering, terrorist finance, or identity theft. Benefits The use advanced risk management tools prevent frauds and is an «attractive» keypoint for new customers; Reduction of economic losses due to frauds; Report Dramatic time reduction in Customer Base analysis to find moneylaundering behaviors; Thanks to BA techniques is possible to have a better knowledge of the customer behavior, useful also for marketing purposes

16 Exeura International 2015 Exeura Confidential and Proprietary 16

17 Contacts Bruxelles Rende Via P. A. Cabral - C.da Lecco Rende, (CS), Italy Tel: Fax: Milan Via G. Galilei, Cinisello Balsamo,(MI), Italy Tel: Fax: Milan Rome Rende Rome Via G. Squarcina, Roma, Italy Tel.: Fax: Bruxelles Schaliënhoevedreef 20H 2800 Mechelen Belgium Tel/Fax: info@exeura.eu