Achieve Greater Real Estate Performance: TRIRIGA Corporate Overview

Transcription

1 Achieve Greater Real Estate Performance: TRIRIGA Corporate Overview

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3 Recognized by leading industry analysts as the best-in-class solution, TRIRIGA provides the industry s most extensive functionality in a fully integrated workplace management system (IWMS). TRIRIGA s extensible technology provides customers with unmatched business agility to rapidly configure and reconfigure the application as customers needs change. With an outstanding network of consultants, partners, industry experts, and market-leading customers, TRIRIGA delivers exceptional service and proven best practices.

4 CFOs and financial executives increasingly view an organization s real estate portfolio as a strategic asset, one that if managed actively adds significant value to an organization s overall performance. Real estate has always been critical to the operational success of any organization, but never has it received the focus of attention from senior executives as it has today. The main reason for this is simple: senior executives are now accountable for financial results, to which real estate strategy contributes significantly.

5 More than 90% of organizations today rely on disparate databases and systems that lack the information and tools to align real estate strategy with overall operational, financial and environmental goals. Real estate and facility assets combined rank as one of the four highest costs of business within most organizations; they are the greatest long-term liability and typically comprise 35% of most organizations balance sheets. Due to the magnitude of the investments involved, even small variances in real estate costs impact an organization s financial performance greatly. In addition, environmental sustainability has captured the attention of senior executives within many organizations today. They recognize the bottom-line benefits of improved social responsibility, environmental protection and financial performance. U.S. Energy Information Administration data concludes that buildings consume the largest share of total energy and produce the majority of greenhouse gas emissions. Strategies focused on the reduction of buildings environmental impact represent the greatest opportunity to further increase stakeholder value. As a result of the significant impact real estate has on the operational, financial and environmental performance of an organization, senior executives now view real estate as a rising priority that must be addressed. Today, typical reporting structures place the real estate function under the C-suite of the organization, which requires workplace executives to serve as fiduciaries to the organization. In this capacity, real estate executives actively reduce costs of operation to improve income statement impacts, increase asset effectiveness to improve balance sheet contributions and reduce environmental impact to increase stakeholder value. While the workplace executives accountability to their organizations has increased, the real estate function lacks adequate technologies to drive performance from their real estate assets and operations. More than 90% of organizations today rely on disparate databases and systems that lack the information and tools to align real estate strategy with overall operational, financial and environmental goals; to manage real estate assets from acquisition to disposition; and to measure the performance of real estate operations to achieve strategic goals. A single application software suite known as an Integrated Workplace Management System (IWMS) provides the critical tools and technologies necessary to manage the entire real estate lifecycle for improved operational, financial and environmental performance. IWMS brings together the disciplines of real estate, construction/project management, facility management, maintenance operations, and environmental sustainability into a single web-based technology platform. 5 Introduction

6 TRIRIGA leads the IWMS market Recognized by leading industry analysts as the best-in-class solution, TRIRIGA provides the industry s most extensive and integrated functionality in an IWMS solution. TRIRIGA s extensible technology provides customers with unmatched business agility to rapidly configure and reconfigure the application as customers needs change. With an outstanding network of consultants, partners, industry experts, and market-leading customers, TRIRIGA delivers unparalleled experience, leadership and expertise. Experience TRIRIGA has unparalleled industry experience in the development and delivery of real estate lifecycle management software and services. Founded in 2000 by accomplished executives in real estate, construction and facilities management, TRIRIGA built its solutions on more than 20 years of industry and enterprise software development experience. TRIRIGA solutions have been implemented by more than 700 customers to manage their global real estate operations ranging in size from 1 to 300 million square feet across thousands of locations. Innovation TRIRIGA has a proven history of leadership in innovation. In 2001, TRIRIGA was the first to deliver application configuration capabilities to easily extend and adapt application functionality without source code changes. In 2003, TRIRIGA was the first to deliver all core IWMS components into a single 100% webbased application suite to manage the real estate lifecycle from acquisition to design and construction through facility management and maintenance operations. TRIRIGA continues its legacy of innovation with TRIRIGA Workplace Performance Management (WPM), industry solutions unique to retail and Federal government organizations, and solutions to achieve real estate environmental sustainability. Expertise TRIRIGA has achieved market leadership through the direct involvement of a large customer and partner community and involvement in leading industry associations such as IFMA, Corenet Global, ICSC, OSCRE and the USGBC to provide the premier IWMS network in the industry. Through work with this network and TRIRIGA s Customer Advisory Board, TRIRIGA has pre-defined, documented and delivered market-leading real estate management practices and processes, performance benchmarks and reports to drive enterprise-class real estate performance TRIRIGA Real Estate Environmental Sustainability(TREES) First to deliver native Workplace Performance Management suite, with IWMS Balanced Scorecard TRIRIGA Quick-Start SM services deliver 90-day implementations First to receive highest vendor ratings from leading industry analyst in ability to execute and completeness of vision First to deliver with all core IWMS components First to deliver client configuration without source code changes First to deliver 100% web-based platform and products

7 TRIRIGA delivers market-leading solutions TRIRIGA delivers the industry s most complete enterprise software and services solution to manage the lifecycle of real property assets. TRIRIGA provides a unique production-ready solution comprised of value-based applications, enterprise-class technology and customerfocused services. TRIRIGA s integrated application suites deliver a proven pre-defined model to deliver real estate performance and create value for customers. TRIRIGA s extensible application platform makes applications adaptable to unique customer needs. TRIRIGA s comprehensive service portfolio aligns expertise and resources with project goals to accelerate customer success. TRIRIGA IWMS Applications Deliver Value TRIRIGA Extensible Application Platform Extends Value TRIRIGA Services Accelerate Value Operational Performance TRIRIGA Workplace Enterprise Management suite delivers automated business applications that streamline real estate, project management, facilities management and maintenance operations to improve operational efficiency and organizational effectiveness. Financial Performance TRIRIGA Workplace Performance Management (WPM) suite of integrated analytical applications provides the critical insights and tools for workplace executives to align, analyze and act immediately to achieve corporate strategic objectives and increase financial return of real estate assets. Environmental Performance TRIRIGA Real Estate Environmental Sustainability (TREES) provides assessment tools, environmental insights and pre-defined, automated operational procedures and processes to drive lower energy consumption and emissions from real estate assets and operations and increase shareholder value. TRIRIGA s integrated application suite runs on the industry s most powerful and scalable technology, the TRIRIGA Application Platform. TRIRIGA s extensible application platform provides customers with graphical and highly intuitive configuration tools to configure and re-configure applications including changes to the data model, business logic, role-based user portals, performance metrics and reports without source code changes. Embedded standards-based technology including WS-I compliant interfaces and high-performance workflow process engine drive interoperability with an organization s other critical business systems. TRIRIGA Application Platform s n-tiered architecture and published performance benchmarks provide key tools and system configuration guidance to deliver enterprise-scale performance as user and data volumes grow. TRIRIGA has extensive implementation experience forged by hundreds of implementations from focused departmental applications to global, enterprise-wide lifecycle management systems. Through this experience, TRIRIGA has developed a portfolio of services across the implementation lifecycle from planning to implementation and post-production support to accelerate customer s success. Planning services such as assessment, infrastructure and project planning services ensure implementation readiness. Implementation services such as project management, technical consulting and integration services deliver customers production-ready systems. Post-production services such as system assessment, performance tuning and customer support protect customers investments long term. 7 Introduction

8 TRIRIGA Workplace Enterprise Management improves operational efficiency and effectiveness Organizational success requires both the right strategy and operational effectiveness. In turn, operational effectiveness requires that functions within the organization fit together and work together to implement the strategy. When it comes to workplace management, there is no such thing as an isolated activity. Whatever the function - real estate, projects, facilities or maintenance operations - the work performed has an impact on other parts of the organization. TRIRIGA Workplace Enterprise Management delivers the most comprehensive suite of operational applications to manage the complete real estate lifecycle. TRIRIGA Workplace Enterprise Management brings together in a single system the diverse array of functions necessary to keep business locations, assets and personnel operating at peak levels. TRIRIGA Workplace Enterprise Management provides more than 700 pre-configured processes, more than 300 pre-defined reports and more than 100 automated alerts and notifications. 8 Application

9 Operational excellence remains a greater imperative than most companies and most executives acknowledge - Gene Tyndall, The Chief Executive Real Estate TRIRIGA Real Estate improves the effectiveness of real estate portfolio planning, transaction management and real estate contract administration functions through the integration of real estate data, documents and automated processes. Whether an organization s real estate strategy requires increased portfolio flexibility, increased revenues or reduced costs, TRIRIGA Real Estate provides the necessary capabilities to effectively improve operational performance. APPLICATION Project Management TRIRIGA Projects improves the quality of capital, facility and environmental projects through the integration of scope, schedule and cost management. TRIRIGA Projects provides complete enterprise-wide project management including all the required tools to ensure efficient, cost-effective delivery of projects such as new construction and renovations. Facility Management TRIRIGA Facilities increases the utilization of valuable real estate assets through the use of space management, reservation management and move management. TRIRIGA Facilities provides integrated CAD tools, employee self-service, automated move management and space chargeback processes to improve overall facility effectiveness. Maintenance Operations TRIRIGA Operations and TRIRIGA Facility Assessment suite improves the energy efficiency and extends the life of critical building equipment. TRIRIGA Operations provides self-service and automated routing capabilities to improve the effectiveness and efficiency of preventive and corrective maintenance, while TRIRIGA Facility Assessment prioritizes investments for capital projects and remodels.

10 TRIRIGA Real Estate CFOs and financial executives agree that real estate is a growing priority and important to achieve strategic objectives. Executives use real estate to generate top-line improvement in their financial performance by opening new locations and utilizing sale-leasebacks as a source of capital to increase revenues. Through consolidation and disposition of underperforming real estate, organizations reduce excess real estate expenses. TRIRIGA Real Estate provides a clear and comprehensive view of an organization s strategic and real estate objectives through portfolio plans. It streamlines the implementation of these plans through integrated real estate lifecycle processes that include transaction management and real estate contract administration. Portfolio Management TRIRIGA Real Estate provides portfolio plans to consolidate the real estate strategic objectives of an organization. Portfolio plans capture key objectives and initiatives that real estate must deliver or support such as market expansions or M&A activities from within the organization s strategic plan. Budgets and forecasts track key financial, headcount and other drivers that impact real estate strategy and ensure alignment with an organization s overall strategy. Implementation plans detail and manage the tactical plans such as opening new retail locations to increase revenues or consolidating locations to reduce costs that deliver the real estate strategy. Implementation plans provide the link between portfolio plans and transaction management. Transaction Management TRIRIGA Real Estate improves real estate transaction management to ensure the effective delivery of an organization s real estate strategy. Specific project types such as acquisition, lease, sub-lease and termination deliver discrete processes and financial models to manage and evaluate each real estate transaction. Inclusion of key site measures such as demographics and transportation within the selection process improve alignment with customers requirements, revenue and cost drivers. TRIRIGA Real Estate includes embedded financial models that calculate the short-term and long-term impact of proposed sites and align with financial goals. TRIRIGA Real Estate evaluates key financial and non-financial measures and calculates an overall quality assessment score for each site, then presents an executive summary which compares these values and determines the best overall site for approval. TRIRIGA Real Estate reduces project cycle times for efficient delivery of real estate transactions. Critical path schedules ensure efforts are focused on those activities that impact on-time and early delivery, while schedule templates standardize tasks for consistency and precision. Lease Administration and Accounting TRIRIGA Real Estate improves real estate contract management such as owned property agreements and real estate leases to minimize costs. Critical date notifications and payment management increase compliance with lease terms that result in cost savings. Automated critical date alerts driven by expiration and option dates within real estate leases notify of opportunities to secure below market rates or vacate under-performing locations. TRIRIGA Real Estate includes distinct process-driven clause types such as operating expenses and common area maintenance with embedded business processes. These clause types automatically generate and deliver payment processes directly to required users portals. Payment processes within TRIRIGA Real Estate improve compliance with the financial terms of the lease internal financial processes. Rent and percentage rent schedules automatically generate payment line items which are managed within TRIRIGA Real Estate s payment management or integrated with an organization s financial systems. TRIRIGA Real Estate s payment reconciliation process automatically compares landlord invoices with lease terms to minimize overpayments and penalties.

11 TRIRIGA Projects Organizations risk millions in revenue and cost reduction in today s competitive business environment if they fail to deliver new construction and renovation projects in a timely manner. Projects need to be performed and delivered under the constraints of scope, time and cost. These three constraints often compete and result in a fourth constraint, quality. Project control is that element of a project that keeps it in-scope, on-time and within budget and accelerates effective delivery of quality projects. TRIRIGA Projects delivers complete, enterprise-wide capital project management with tools that control project scope, time, and cost. It streamlines the project delivery with integrated processes that include design, schedule and cost management coupled with embedded document management. APPLICATION Scope Management TRIRIGA Projects improves project scope management to ensure delivered projects are aligned with planned designs. Design and document management capture design documents such as drawings, specifications and other scope documents while embedded design review processes communicate and audit required scope revisions. TRIRIGA Projects integrated document management provides a collaborative repository for all project documents. Document check-in and check-out processes capture all revisions while the publications object groups and versions sets of documents. Documents are directly linked to and accessible from project records such as bid documents and contracts. Schedule Management TRIRIGA Projects increases on-time and early delivery of projects with a comprehensive set of tools that manage project schedule. Project risk management, request for information (RFI) management and critical path scheduling ensure the efficient delivery of projects. TRIRIGA Projects risk management mitigates potential impacts to the schedule before construction begins. Risks are identified along with risk analysis, mitigation options and contingency plans. TRIRIGA Projects critical path scheduling includes Gantt charts which focus efforts on tasks that affect the on-time and early completion of projects. Schedule templates standardize tasks to reduce cycle times. TRIRIGA Projects RFI management accelerates timely responses to critical questions and issues before they delay project schedules. Cost Management TRIRIGA Projects streamlines project cost management activities to improve delivery within a project s budget. TRIRIGA Projects includes budget, bid, contract and payment management processes and controls to effectively manage project finances. TRIRIGA Projects automates the transfer of line item details from bids to contracts to change orders and invoices to eliminate errors and redundant efforts. Project cost reports provide drill-down analysis of budgets, commitments, change orders and actual costs to improve effective financial control of projects. TRIRIGA Projects cost management integrates with an organization s financial and ERP systems to improve compliance with organizational fiscal controls and reporting. 11 Application

12 TRIRIGA Facilities Today, the nature of work is changing and these changes impact the workplace. More than 20 million people in the U.S. now work outside of the traditional workspace two or more days per week. As a result of these changes, workplace executives must deliver a dynamic combination of people, process, technology and space to support virtual workers and other changing work practices. These challenges are coupled with the pressures of anticipating workplace impacts that result from an organization s operational strategy such as downsizing, relocations, cost reductions, mergers and acquisitions and rapid growth. TRIRIGA Facilities centralizes and integrates critical facility management processes to improve operational effectiveness and efficiency in response to changes in work and the workplace. TRIRIGA Facilities provides integrated space management, move management and reservation management to improve the quality and utilization of an organization s workplace. Space Management TRIRIGA Facilities provides space management to improve space utilization and reduce operating costs. Space management tracks space occupancy to identify under-utilized and vacant space. TRIRIGA Facilities automates the capture and allocation of space usage charge-backs to internal departments. Integrated AutoCAD and MicroStation tools provide automated capture processes, bi-directional links and visual management of locations, assets, people and organizations based on floor plans and other drawings. Move Management TRIRIGA Facilities improves the efficiency of move management through employee self-service and automated processes that route work and update peoples locations. TRIRIGA Facilities automates move request processes such as management approval through the same portal used by employees to request and track moves. TRIRIGA Facilities further automates move management with processes that generate required move projects and task schedules and routes moves to applicable service providers. These automated processes increase move efficiency and worker productivity. Reservation and Hoteling Management TRIRIGA Reserve increases the effectiveness of the workplace resources through increased utilization of shared workspaces such as conference rooms and common-use workstations. TRIRIGA Reserve provides a reservation system to improve worker productivity and eliminate inefficiencies associated with conflicts in common-use space. TRIRIGA Reserve integrates with TRIRIGA Operations to automatically generate and route work tasks and purchase orders to service providers for room setup, food and audio-visual services.

13 TRIRIGA Operations Workplace organizations remain under pressure to improve energy efficiency and reduce operating costs while they deliver high quality services. To meet business, financial and customer requirements, maintenance organizations need to manage maintenance services with an approach that improves the efficiency of assets, increases the effectiveness of resources and improves the execution of maintenance processes. TRIRIGA Operations suite automates demand and planned (or preventive) maintenance services and improves service provider management to reduce the cost of maintenance services. TRIRIGA Operations facility assessment tracks and evaluates buildings and assets deficiencies and environmental opportunities to improve the condition of real estate assets. Service Management TRIRIGA Operations improves the performance of service providers within and outside the organization. Employee self-service portal and contact center expedite the capture of services request information. Automated duplicate request processes and embedded knowledge management improve cost avoidance within service initiation and minimize unnecessary service provider dispatches. TRIRIGA Operations automatically routes corrective and planned work tasks to service providers based on service assignment rules defined within service level agreements, warranties and real estate leases to increase the efficiency of task assignments. APPLICATION Service Contracts TRIRIGA Operations reduces maintenance costs through a threeway match between service contracts, completed work tasks and vendor task invoices. TRIRIGA Operations tracks service level agreements and warranty contracts with automatic notifications on renewals and expirations as well as automated service assignment of work tasks. Task invoices automatically determine the preferred payment date to maximize payment discounts and reduce overall expenses. Facility Assessment TRIRIGA Operations facility assessment improves the asset value of an organization s real estate portfolio. Facility assessment captures facility, building system and asset deficiencies as well as opportunities to improve the environmental impact. TRIRIGA Operations summarizes the deficiency costs based on integrated RSMeans estimates and calculates the Facility Condition Index and Green Condition Index for each building. Embedded capital planning analysis provides configurable multi-year financial and risk impact of deficiencies and planned replacements. TRIRIGA Operations evaluates the required investment, cost savings, carbon reduction and return on investment of each opportunity using embedded ENERGY STAR calculations. TRIRIGA Operations provides automated processes that generate planned work requests and capital projects to manage the remediation of deficiencies or implementation of environmental opportunities. Upon completion of the generated tasks within the project, TRIRIGA Operations automatically updates deficiencies as completed and recalculates buildings Facility Condition Index. 13 Application

14 Vision without action is a dream. Action without vision is simply passing the time. Action with vision is making a positive difference. Joel Barker, The Power of Vision Effective performance management has become crucial for companies to align real estate resources with business objectives, analyze impacts of real estate decisions on financial performance and translate business strategy into discrete real estate actions. Workplace performance management delivers performance metrics and operational processes specific to real estate functions. TRIRIGA Workplace Performance Management (WPM) uniquely integrates enterprise performance management with the operational applications of TRIRIGA s IWMS applications. With TRIRIGA WPM, workplace executives improve real estate performance to achieve financial goals. TRIRIGA WPM delivers effective performance management and has become a critical solution for workplace executives to align resources with objectives, analyze impacts on financial performance and translate strategy into actions. TRIRIGA WPM integrates multiple methodologies, such as balanced scorecards, industry benchmarks and competitive analysis within the market s leading workplace management system.

15 APPLICATION TRIRIGA Workplace Performance Management increases financial return of workplace assets and operations Align business objectives with workplace operations Business strategy must be translated into supporting real estate strategies that guide operational decisions toward increased financial performance. TRIRIGA WPM provides more than one hundred pre-defined performance metrics to turn business goals into measurable workplace objectives. TRIRIGA WPM embeds these objectives directly into TRIRIGA s operational applications to improve business outcomes. TRIRIGA WPM then cascades and systematically communicates these objectives down and across the organization to drive measurable actions. Analyze actual performance to business objectives Analysis produces actionable information needed to ensure that workplace operations align with strategic objectives to create value for stakeholders while removing unnecessary, non-value added work. TRIRIGA WPM analyzes workplace operations and detects exceptions to prevent detrimental impacts on real estate performance. TRIRIGA WPM evaluates workplace process outcomes across multiple dimensions to quickly link cause and effect. TRIRIGA WPM delivers actionable insight to responsible and accountable parties that drive improved workplace performance. Act immediately within IWMS to achieve business objectives Researchers describe performance measurement as the process of quantifying action, where measurement is the process of quantification and action correlates with performance. Workplace metrics deliver actionable information required to manage and improve real estate performance, while direct access to operational processes quickly resolves any problems before they cause adverse impacts to business goals. TRIRIGA WPM delivers actionable insight and integrated operational processes to reduce cycle-times and costs for improved workplace efficiency. TRIRIGA WPM increases workplace effectiveness to improve productivity and quality. TRIRIGA WPM enforces new objectives, refined measures and improved processes into applicable TRIRIGA operational applications immediately. 15 Application

16 TRIRIGA Real Estate Environmental Sustainability reduces energy consumption and greenhouse gas emissions Today s executives must understand which successful business strategies driven by environmental considerations drive lasting value. The U.S. government concludes that buildings account for a staggering 48 percent of energy consumption and produce the majority of greenhouse gas emissions. Real estate strategies focused on the reduction of buildings environmental impact represent the greatest opportunity to reduce costs, generate energy savings and increase stakeholder value. TRIRIGA Real Estate Environmental Sustainability (TREES) uniquely delivers the software capabilities required to achieve sustainable environmental strategies. TREES embedded assessment tools inventory and measure environmental impacts of buildings. TREES integrated analysis tools evaluate environmental opportunities for the greatest financial and environmental return to reduce environmental impacts. TREES pre-defined processes and practices reduce energy consumption and greenhouse gas emissions to increase shareholder value.

17 Climate change is shaping up to be the biggest environmental strategy the business world has ever faced. The potential effects are both broad and substantial. The need to rethink strategy with an eye on climate change impacts and regulatory constraints is fast becoming a corporate imperative. Daniel Esty and Andrew Winston, Green to Gold APPLICATION Measure: Embedded assessment tools measure environmental performance Implementation of an environmental sustainability strategy starts with collection and compilation of critical workplace asset information that includes energy consumption and emissions data. TREES provides a single database repository to accurately gather and process this information. Embedded assessment tools then use the Greenhouse Gas Protocol calculations to accurately measure the environmental impacts of the real estate portfolio. Integrated rating system calculates and scores certification credits for Leadership in Energy and Environmental Design (LEED) Green Building Rating System and other standard certification ratings. TREES metrics assess the environmental performance against internal and industry benchmarks to determine underperforming locations. Manage: Integrated analysis tools evaluate environmental opportunities Environmental sustainability requires a system that evaluates opportunities to improve energy efficiency and energy savings at the building level and across the real estate portfolio. TREES compiles and compares opportunities across the real estate portfolio to optimize capital spend, financial return and environmental performance. TREES captures environmental opportunities for existing buildings in the portfolio. TRIRIGA s Energy Value Calculator includes ENERGY STAR calculations to estimate savings points, impact on carbon footprint and overall savings, based on integrated RSMeans cost estimates. TREES Energy Opportunity Summary prioritizes environmental opportunities across the real estate portfolio based on the Energy Value Calculator results. Reduce: Pre-defined workplace processes achieve environmental sustainability A complete environmental sustainability strategy requires a system that incorporates workplace processes and practices to reduce an organization s environmental impact. TREES extends TRIRIGA s IWMS applications to manage real estate lifecycles and operations of workplace assets to achieve sustainability objectives. TRIRIGA Operations pre-defines processes to improve energy efficiency of workplace operations and manage building retrofits to reduce carbon footprint, energy consumption and costs. TRIRIGA Real Estate pre-defined processes and practices promote compliance with sustainability goals and metrics. TRIRIGA Facilities improves workplace utilization through pre-defined processes to reduce vacant space and decrease overall carbon footprint through improved space management. 17 Application

18 TRIRIGA s extensible application platform makes applications adaptable to unique customer needs In today s rapid business environment, progressive organizations must retain both strategic advantage and operational excellence. They must have adaptable business processes, coupled with an agile technology platform to support their changing business needs. Business solutions require extensible application features, adaptable business logic and scalability to perform as demands grow. The technology behind the applications; its architecture, its ability to integrate with other critical business systems and its ability to adapt are crucial to successful deployment and user adoption. The TRIRIGA Application Platform provides customers with graphical and highly intuitive configuration tools to rapidly configure and reconfigure applications and extend application value. The use of standards-based technology, interfaces and high-performance workflow process engine drive interoperability with critical business systems. TRIRIGA s n-tiered architecture and performance benchmarks provide key tools and system configuration guidance to achieve enterprise-class scalability. TECHNOLOGY Configurable The TRIRIGA Application Platform reduces traditional software development time up to 33% through the use of more than 16 web-based designers. TRIRIGA Application Platform designers configure, extend and add new application functionality without changes to source code. TRIRIGA customers model their unique business processes with the same configuration tools used to build pre-defined TRIRIGA applications. TRIRIGA s object migration tool preserves changes made to customer applications during upgrades. Interoperable The TRIRIGA Application Platform improves interoperability to an organization s critical business systems such as financial management and ERP systems. The TRIRIGA Application Platform provides four key integration tools to connect TRIRIGA applications and processes to other enterprise systems. TRIRIGA BusinessConnect provides a Web Service API used to insert, update and query operations for all records within the TRIRIGA applications. TRIRIGA DataConnect provides a bulk load data migration utility to import data into TRIRIGA records. Single Sign-on Integration (SSO) overrides TRIRIGA s login process with external LDAP or Active Directory authentication. TRIRIGA Offline capabilities provide a dynamic import and export of TRIRIGA data using formatted Microsoft Office Excel speadsheets that are automatically processed as attachments. Scalable TRIRIGA s platform technology ensures on-line and asynchronous process performance through a scalable n-tier architecture. TRIRIGA s platform was built to meet the needs of large Fortune 100 and Federal government organizations with deployments of tens of thousands of users. TRIRIGA s platform technology scales horizontally to provide scalable application performance with added web servers, application servers and the separation of synchronous on-line transaction processes from asynchronous processes. TRIRIGA publishes platform performance benchmarks to provide sizing requirements and performance configuration guidelines to ensure enterprise-class performance.

19 TRIRIGA s comprehensive service portfolio aligns with project goals to accelerate customer success Workplace executives who implement IWMS technology to improve real estate performance are clearly committed to indelible organizational change and have crafted a compelling vision based on a comprehensive understanding of their demands and their own capabilities. While organizations bring deep knowledge of their needs, internal systems and processes, most organizations lack internal expertise and experience in the successful implementation of IWMS technology to achieve their vision. With decades of thought leadership, deep process knowledge and industry-specific expertise, TRIRIGA Professional Services and a broad network of certified TRIRIGA Business Partners offer a comprehensive portfolio of services that accelerate customer success. Built on expertise in applying TRIRIGA s applications and technology within many industries and experience gained from the implementation of hundreds of successful projects, this array of services delivers value throughout the entire implementation process from project planning to implementation and post-production support, and increases the value of a customer s TRIRIGA IWMS investment. Planning Implementation Post-Production Planning services evaluate the project objectives, resources and IT infrastructure to ensure the implementation readiness of the combined TRIRIGA and customer resources. These services deliver an assessment of customer needs, and their system and infrastructure requirements to deliver successful project execution. Planning services provide the implementation team with knowledge for proper resource and business processes planning. Implementation services bring together experience, insight, best practices and innovation to deliver customers production-ready systems. Project management services align implementation resources with project schedules and budgets. Application services provide functional, process and industry-specific expertise to drive the greatest customer value from TRIRIGA s applications. Technical services configure unique customer requirements and integrate TRIRIGA applications with customers critical business systems. Training services provide curriculum and training to ensure end-user readiness. Post-production services deliver critical on-going support services that provide customer satisfaction and protect customers TRIRIGA IWMS investments long-term. Optimization services identify opportunities for added performance improvement, business value and growth. Business assessment and upgrade services maximize the business benefits of enhanced TRIRIGA applications and technology features. Customer support services work with customers production systems so that they remain operational and continue to deliver peak real estate performance. SERVICES Strategic Services Providing global reach, innovative thought leadership and critical industry insight, a broad range of TRIRIGA Business Partners offer strategic consulting services to extend the value of TRIRIGA solutions. TRIRIGA s Business Partner network of leading consulting and system integration partners provides strategic consulting, business transformation and staff augmentation services that deliver rapid return on investment and tangible, long-term benefits. 19 Services

20 TRIRIGA s solutions deliver a proven model to create value REAL ESTATE PROJECTS FACILITIES OPERATIONS Improve real estate transaction cycle time Eliminate penalties and overpayments Reduce vacancy rates Improve project cycle time Eliminate budget over-runs Remove resource bottlenecks Improve space management Reduce churn rate Increase occupancy rates Improve response time Reduce facility down-time Improve Facility Condition Index Operational Performance Increase return on assets Reduce real estate expense Increase revenue Reduce project costs Accelerate store delivery Eliminate costly change orders Reduce occupancy costs Increase utilization rate Reduce move costs Reduce cost of operations Reduce service costs Reduce maintenance costs Financial Performance Environmental Performance Select sustainable sites Eliminate inefficient high cost buildings Achieve LEED-NC Implement sustainable building design and construction Achieve LEED-NC Reduce vacant space Increase space utilization Achieve LEED-EB Achieve LEED-CI Reduce energy costs of facility operations Reduce emissions of facility operations Implement Commissioning Achieve LEED-EB; LEED-CI Achieve ENERGY STAR Rating

21 Increased Operational Performance One of North America s leading providers of renewable energy improves operational performance with TRIRIGA. Goal: Implement TRIRIGA to replace eleven disparate systems into a single One Hydro view of more than 189,000 locations and more than 266,000 agreements. Results: Standardized processes across province reduced project cycle time and service delivery costs to improve operational performance. Improved Financial Performance One of the largest and most admired companies in the world improves financial performance with TRIRIGA. Goals: Implement TRIRIGA to centralize global real estate and services operations for a portfolio of more than 340 million square feet at a corporate level. Results: Improved operational processes and performance management resulted in reported real estate cost savings of $198 million over first two years. At the end of 2007, GE reports nearly $1 billion real estate cost savings since GE is constantly seeking ways to improve our processes, and to change when necessary to meet critical objectives for success. TRIRIGA allows us to be flexible when we need to be, so we can easily address any requirements resulting from our quest for continuous improvement. - David Kontra, GE Real Estate and Services Operation CUSTOMER SUCCESS Reduced Environmental Impact The world s leading manufacturer of mobile devices improves environmental performance with TRIRIGA. Goals: Implement TRIRIGA to transform an ad-hoc workplace organization to a centralized performance-driven workplace organization. Results: Improved space management and workplace mobility reduced a global real estate portfolio of 17 million square feet by more than 17% and annual occupancy costs by 500M. Today, Nokia s total energy savings from 2003 levels is approximately 3.5% of its total electricity energy consumption globally. 21 Customer Success

22 Integrate your workplace management systems to achieve greater financial results now Organizations cannot afford to wait on implementing an Integrated Workplace Management System (IWMS) because their competitors are using them to gain competitive advantage today. Whether TRIRIGA s customers use IWMS to choose better sites, shorten construction schedules, improve service delivery or reduce operating expenses, they realize measurable financial benefits, today. Organizations that continue to allow their competitors to appreciate these benefits without seeking to secure these advantages for themselves jeopardize their opportunities for improved operational, financial and environmental performance.

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24 6720 Via Austi Parkway, Suite 500, Las Vegas NV TRIRIGA TRIRIGA, Inc. an IBM Company