Quality of (Mobile & Fixed) Network & Services reporting for Quarter
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1 Quality of (Mobile & Fixed) Network & Services reporting for Quarter
2 Background The Technical Quality of Service (QoS) & Key Performance Indicators (KPIs) Regulations forms part of the regulations issued by the TRA in accordance with: Article 13 (3) of Federal Law by Decree No. (3) of This regulation is designed to ensure that licensees meet quality standards of performance and adherence to the terms and conditions of the license granted to them. Article 14 (3) of Federal Law by Decree No. (3) of This regulation is designed to grants the TRA the authority to issue policies with respect to the terms and level of service by the licensees to the consumers, including the standards and quality of Service. Page 2
3 Key Performance Indicators (KPI) Quality of Service Parameters includes: 1. Fixed Network based Voice Services: Network Availability of main Telephone Exchange Equipment Network Effectiveness Ratio 2. Mobile Network based Voice Services: Network Availability Core & Radio Network Call Success Rate Call Drop Rate Call Setup Success Rate 3. Additional parameters Dial up connection Page 3
4 Reports Summary The Reports based on the Quality of Service for the Mobile & Fixed Network - Annex 2 data reported via licensees (Etisalat & du) to the Technology Developments Affairs during 1 st, 2 nd, 3 rd & 4 th Quarter of Indicators are measured on the monthly averaged data, which includes the largest possible statistical representation. Page 4
5 Fixed Net Voice Services Q1 Q1 DU -Fixed Net Voice Services (Average) Etisalat -Fixed Net Voice Services (Average) Network Availability 100% 100% Network Effectiveness Ratio 97.77% 96.52% 100% 99% 98% 100% 100% 97.77% 97% 96% 96.52% Network Availability Network Effectiveness Ratio 95% 94% DU -Fixed Net Voice Services (Average) Etisalat -Fixed Net Voice Services (Average) Page 5
6 Fixed Net Voice Services Q2 Q2 DU -Fixed Net Voice Services (Average) Etisalat -Fixed Net Voice Services (Average) Network Availability 100% 100% Network Effectiveness Ratio 98.03% 96.47% 100% 99% 98% 100% 100% 98.03% 97% 96% 96.47% Network Availability Network Effectiveness Ratio 95% 94% DU -Fixed Net Voice Services (Average) Etisalat -Fixed Net Voice Services (Average) Page 6
7 Fixed Net Voice Services Q3 Q3 DU -Fixed Net Voice Services (Average) Etisalat -Fixed Net Voice Services (Average) Network Availability 100% 100% Network Effectiveness Ratio 98.14% 95.31% 100% 99% 98% 97% 96% 95% 94% 93% 92% 100% 100% 98.14% DU -Fixed Net Voice Services (Average) Etisalat -Fixed Net Voice Services (Average) 95.31% Network Availability Network Effectiveness Ratio Page 7
8 Fixed Net Voice Services Q4 Q4 DU -Fixed Net Voice Services (Average) Etisalat -Fixed Net Voice Services (Average) Network Availability 100% 100% Network Effectiveness Ratio 98.17% 96.55% 100% 99% 100% 100% 98.17% 98% 97% 96% 95% 96.55% Network Availability Network Effectiveness Ratio 94% DU -Fixed Net Voice Services (Average) Etisalat -Fixed Net Voice Services (Average) Page 8
9 Mobile Net Voice Services Q1 Q1 DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Network Availability - Core Network Network Availability - Radio Part Call Completion Success Rate (2G) Call Completion Success Rate (3G) Call Setup Success Rate (2G) Call Setup Success Rate (3G) % % 99.90% 99.98% 98.50% 99.36% 99.47% 99.69% 98.73% 99.64% 99.68% 99.84% % 99.50% 99.00% 98.50% 98.00% DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) 97.50% Network Availability - Core Network Network Availability - Radio Part Call Completion Success Rate (2G) Call Completion Success Rate (3G) Call Setup Success Rate (2G) Call Setup Success Rate (3G) Page 9
10 Mobile Net Voice Services Q2 Q2 DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Network Availability - Core Network Network Availability - Radio Part Call Completion Success Rate (2G) Call Completion Success Rate (3G) Call Setup Success Rate (2G) Call Setup Success Rate (3G) % % 99.90% 99.99% 98.80% 99.27% 99.52% 99.74% 99.05% 99.59% 99.70% 99.87% % 99.80% 99.60% 99.40% 99.20% 99.00% 98.80% 98.60% 98.40% 98.20% Network Availability - Core Network Network Availability - Radio Part Call Completion Success Rate (2G) Call Completion Success Rate (3G) Call Setup Success Rate (2G) Call Setup Success Rate (3G) DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Page 10
11 Mobile Net Voice Services Q3 Q3 DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Network Availability - Core Network Network Availability - Radio Part Call Completion Success Rate (2G) Call Completion Success Rate (3G) Call Setup Success Rate (2G) Call Setup Success Rate (3G) % % 99.90% % 98.52% 99.31% 99.52% 99.81% 98.75% 99.58% 99.70% 99.91% % 99.50% 99.00% 98.50% 98.00% DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) 97.50% Network Availability - Core Network Network Availability - Radio Part Call Completion Success Rate (2G) Call Completion Success Rate (3G) Call Setup Success Rate (2G) Call Setup Success Rate (3G) Page 11
12 Mobile Net Voice Services Q4 Q4 DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Network Availability - Core Network Network Availability - Radio Part Call Completion Success Rate (2G) Call Completion Success Rate (3G) Call Setup Success Rate (2G) Call Setup Success Rate (3G) % % 99.85% 99.99% 98.52% 99.36% 99.47% 99.87% 98.76% 99.63% 99.65% 99.95% % 99.50% 99.00% 98.50% 98.00% 97.50% Network Availability - Core Network Network Availability - Radio Part Call Completion Success Rate (2G) Call Completion Success Rate (3G) Call Setup Success Rate (2G) Call Setup Success Rate (3G) DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Page 12
13 Mobile Net Voice Services Q1 Q1 DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Call Drop Rate (2G) Call Drop Rate (3G) 0.24% 0.28% 0.22% 0.15% 0.30% 0.25% 0.20% 0.15% 0.10% Call Drop Rate (2G) Call Drop Rate (3G) 0.05% 0.00% DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Page 13
14 Mobile Net Voice Services Q2 Q2 DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Call Drop Rate (2G) Call Drop Rate (3G) 0.25% 0.31% 0.18% 0.13% 0.35% 0.30% 0.25% 0.20% 0.15% Call Drop Rate (2G) Call Drop Rate (3G) 0.10% 0.05% 0.00% DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Page 14
15 Mobile Net Voice Services Q3 Q3 DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Call Drop Rate (2G) Call Drop Rate (3G) 0.24% 0.28% 0.18% 0.10% 0.30% 0.25% 0.20% 0.15% 0.10% Call Drop Rate (2G) Call Drop Rate (3G) 0.05% 0.00% DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Page 15
16 Mobile Net Voice Services Q4 Q4 DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Call Drop Rate (2G) Call Drop Rate (3G) 0.25% 0.28% 0.17% 0.08% 0.30% 0.25% 0.20% 0.15% 0.10% Call Drop Rate (2G) Call Drop Rate (3G) 0.05% 0.00% DU -Mobile Net Voice Services (Average) Etisalat - Mobile Net Voice Service (Average) Page 16
17 Measurements Etisalat - Internet Dial up connection Internet Dial Up Services Total number of dial attempts, which are answered by the Internet Server (Average) Quarter 1 Quarter 2 Quarter 3 Quar ter % 92.20% 83.51% 95.65% DU - Internet Dial up connection - Not applicable Page 17
18 SUMMARY 1. Fixed Network based Voice Services: Results: The following Figure 1.1 and Figure 1.2 shows Network availability and Network effectiveness ratio respectively for both licensees during % % % % % % % % % % Network Availability (Etisalat) Network Availability (Du) Figure 1.1 Network availability Page 18
19 SUMMARY % % % % % % % % % % % Network Effectiveness Ratio (Etisalat) Network Effectiveness Ratio (Du) Figure 1.2 Network effectiveness ratio Page 19
20 SUMMARY 2. Mobile Network based Voice Services: Results Network Availability-core Network For both licensees the network availability of the core network is 100% during Network Availability-Radio part Results The following Figure 2.1 shows Network availability of the radio part for both licensees during % % % % % % % Network Availability - Radio Part (Etisalat) Network Availability - Radio Part (Du) % Figure 2.1 Network availability -Radio part Page 20
21 SUMMARY Call Completion Success Rate (2G/3G) Results The following Figure 2.2 shows Call Completion Success Rate (2G/3G) for both licensees during % % % % % % Call Completion Success Rate (2G) (Etisalat) Call Completion Success Rate (2G) (Du) Call Completion Success Rate (3G) (Etisalat) Call Completion Success Rate (3G) (Du) Figure 2.2 Call Completion Success Rate for both 2G and 3G Page 21
22 SUMMARY Call Drop Rate (2G/3G) Results The following Figure 2.3 shows Call Drop Rate (2G/3G) for both licensees during % 0.300% 0.250% 0.200% 0.150% 0.100% 0.050% Call Drop Rate (2G) (Etisalat) Call Drop Rate (2G) (Du) Call Drop Rate (3G) (Etisalat) Call Drop Rate (3G) (Du) 0.000% Figure 2.3 Call Drop Rate for both 2G and 3G Page 22
23 SUMMARY Call Setup Success Rate (2G/3G) Results The following Figure 2.4 shows Call setup Success Rate (2G/3G) for both licensees during % % % % % % Call setup Success Rate (2G) (Etisalat) Call setup Success Rate (2G) (Du) Call setup Success Rate (3G) (Etisalat) Call setup Success Rate (3G) (Du) Figure 2.4 Call Setup Success Rate for both 2G and 3G Page 23
24 SUMMARY 3. Internet Dial up service - Etisalat Results The following Figure 3.1 shows the Total number of dial attempts, which are answered by the Internet Server for % 95.00% 90.00% 85.00% Internet Dial Up Services Total number of dial attempts, which are answered by the Internet Server (Average) 80.00% 75.00% Quarter 1 Quarter 2 Quarter 3 Quarter 4 Page 24
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