Mobile QoS Annual Report
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1 Mobile QoS Annual Report Year 2014 Wireless Services Quality Monitoring Department Operation Sector
2 Table of contents 1.0 Introduction... Page no. 2 QoS methodology QoS Key Performance Indicators Measuring System Drive Test Scenarios Missions Statistics No. of Samples Voice Samples Data Samples Measured regions and cities Quarterly Network Performance Progress Voice Services Results Mobinil Quarterly Performance Progress Vodafone Quarterly Performance Progress Etisalat Quarterly Performance Progress Data Services Results Mobinil Quarterly Performance Progress Vodafone Quarterly Performance Progress Etisalat Quarterly Performance Progress
3 1.0 Introduction The National Telecom Regulatory Authority of Egypt (NTRA) has the power and authority to monitor and measure the Quality of Service (QoS) provided by the three mobile operators in Egypt (Mobinil, Vodafone and Etisalat). The QoS monitoring department is responsible for laying down the standards of QoS to be provided by mobile operators, ensuring the QoS and conducting periodical drive test surveys to protect interest of the consumers of wireless networks in Egypt. Mobile operators deliver weekly reports to NTRA including performance, traffic and roll-out indicators. The operators weekly reports present the results of the Quality of Service indicators based on statistical measurements, averaged over a week. Moreover, NTRA conducts field survey campaigns covering all governorates across the country at least twice per quarter to measure QoS for mobile operators in terms of the major KPI's according to the national standards (ETSI, ITU-T) which introduced in the issued license for mobile operators. In order to measure those major KPI's, NTRA used latest automated measuring tools which include drive test survey probes to perform outdoor measurements surveys to benchmark the three mobile operators up to streets level and fixed probes that are distributed on twenty different exchanges to monitor the network availability 24 hours per day 7 days per week all over the year (247 alarming probes). According to ETSI in EG V1.1.1,Its recommended that QoS should be collected and calculated on quarterly bases starting from 1st Jan, 1st April, 1st Jul and 1st Oct, Therefore NTRA publishes reports on its website on quarterly bases after holding monthly joint meetings with operators to discuss monthly network issues. This annual report presents all measurements and statistics monitored by NTRA QoS monitoring team during 2014.the structure of this report can be introduced as follows: Section clarifies the QoS methodology used by NTRA to monitor QoS for mobile operators in Egypt. Section presents a summary of all drive test missions statistics performed by NTRA during 2014.This is indicated by number of samples for both voice and data services during all drive test missions for Cairo, Alex, Delta, Sinai, red Sea and Upper Egypt along with all measured cities during those drive test surveys. Section 4.0 introduces the annual network performance progress for each operator on quarterly bases over the year for both voice services and data services. 2
4 QoS Methodology Methodology for monitoring the quality of service for the three mobile operators was introduced.this methodology includes the major KPI's measured, the technical tools used in the drive test and finally the different test calls duration performed. 2.1 QoS Key Performance Indicators Three major QoS indicators were measured during drive test although the available NTRA QoS monitoring tools can measure other KPI's.These three KPI's give clear image on the performance of the three mobile operators Voice Service KPI's : Call Block Rate : Definition: The percentage of unsuccessful call setup attempts to the total number of call attempts in a specified time period. Threshold: Threshold value = 2 % Dropped call Rate : Definition: The percentage of calls being dropped or interrupted without the subscriber s permission after successful call establishment to the total number of successfully established attempts. Threshold: Threshold value = 2 % Speech Voice Quality : Definition: Is a measure for end-to-end (mouth to ear) speech quality of a voice service call. It is expressed on an MOS (Mean Opinion Score) scale which describes quality categories: best, high, medium, low and poor represented by numbers from 5 to 1 respectively. Threshold: Threshold value = 10 % 3
5 2.1.2 Data Service KPI's: Unsuccessful data transmissions ratio : Definition: The Unsuccessful data transmission ratio is defined as the ratio of unsuccessful data transmissions to the total number of data transmission attempts in a specified time period. A data transmission is successful if a test file is transmitted completely and with no errors. Threshold: Threshold value = 10 % Setup Time for Initial Connection: Definition: The duration from the moment of a valid service order being received by a direct service provider to the moment a working service is made available for use. Threshold: Threshold value = 10 sec Data transmission speed achieved (Data Throughput): Definition: The data transmission speed is defined as the data transmission rate that is achieved separately for downloading and uploading specified test files between a remote web site and a user s computer. 4
6 2.2 Measuring System This subsection introduces the latest tools used by NTRA to measure the QoS for the three mobile operators in Egypt. The system architecture consists of control and analysis part, backend system and finally four main types of measuring probes, diversity probes, fixed probes, unattended movable probes and handheld probes as shown in the figure below Diversity Probes (Drive Test Surveys Stations) This type of probe is used to monitor the QoS for the three mobile operators in Egypt (Mobini, Vodafone and Etisalat). NTRA has 6 field stations used to cover the following five main regions, (Cairo, Alex & Northern Coast, Delta, Red Sea & Sinai and Upper Egypt) once per month. 5
7 2.3 Drive Test Scenarios: Voice Scenarios: It s a MTM scenario using SIM Cards.The A-Part is a mobile terminal moving through the measured region and the B-Part is a fixed terminal placed in NTRA premise to terminate the call. Call duration is two mins on the average with at least 300 samples for each region per quarter Data Scenarios: Data test is measured using data SIM cards. The A-Part is a data modem moving thought the measured region while the B-Part is a fixed server placed in each operator premise to terminate the data session. 6
8 Missions Statistics The goal of mission statistics is to give a summary of all drive test missions statistics performed during 2014.Those statistics are No. of test calls, covered distances and finally the measured cities all over Egypt 3.1 No. of Samples : Voice Samples: The total number of samples performed all over the country during 2014 drive test missions for the three operators were: Total No of Samples Mob Vod Etis Region 1 : Cairo Distribution of all test calls on the five main regions ( Cairo,Alex,Delta, Red Sea and Upper Egypt ) were as follows: Cities No. of Samples Mob Vod Etis Cairo Center East Cairo North Cairo South Cairo West Cairo Cairo Total No. of Samples Mob No. of Samples Vod No. of Samples Etis Cairo Center East Cairo North Cairo South Cairo West Cairo Region 2 : Alex Cities No. of Samples Mob Vod Etis East Alex West Alex Matrouh Northern Coast Alex Total No. of Samples Mob No. of Samples Vod No. of Samples Etis East Alex West Alex 7
9 Region 3 : Delta Cities No. of Samples Mob Vod Etis 10th of Ramadan Banha Damanhour Damietta kafr El Dawar Kafr El Shikh Mahalla Mansoura Shebin Tanta Zakazik Delta Total No. of Samples Mob No. of Samples Vod No. of Samples Etis th of Ramadan Banha Damanhour Damietta kafr El Dawar Kafr El Shikh Mahalla Mansoura Shebin Tanta Zakazik 8
10 Region 4 : Red Sea Cities No. of Samples Mob Vod Etis Ismailia Hurghada Port Said Dahab Sharm El Shikh Suez Red Sea & Sinai Total No. of Samples Mob No. of Samples Vod 1000 No. of Samples Etis 0 Ismailia Hurghada Port Said Dahab Sharm El Shikh Suez Region 5: Upper Egypt Cities No. of Samples Mob Vod Etis Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag Upper Egypt Total No. of Samples Mob No. of Samples Vod No. of Samples Etis Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 9
11 3.1.2 Data Samples: The total number of samples performed all over the country during 2014 drive test missions for the three operators were: Mob Vod Etis Total No of Samples Region 1 : Cairo Distribution of all test calls on the five main regions ( Cairo,Alex,Delta, Red Sea and Upper Egypt ) were as follows: Cities No. of Samples Mob Vod Etis Cairo Center East Cairo North Cairo South Cairo West Cairo Cairo Total No. of Samples Mob No. of Samples Vod No. of Samples Etis Cairo Center East Cairo North Cairo South Cairo West Cairo Region 2 : Alex Cities No. of Samples Mob Vod Etis East Alex West Alex Alex Total No. of Samples Mob No. of Samples Vod No. of Samples Etis East Alex West Alex 10
12 Region 3 : Delta Cities No. of Samples Mob Vod Etis 10th of Ramadan Banha Damanhour Damietta kafr El Dawar Kafr El Shikh Mahalla Mansoura Shebin Tanta Zakazik Delta Total No. of Samples Mob No. of Samples Vod No. of Samples Etis th of Ramadan Banha Damanhour Damietta kafr El Dawar Kafr El Shikh Mahalla Mansoura Shebin Tanta Zakazik 11
13 Region 4 : Red Sea Cities No. of Samples Mob Vod Etis Ismailia Hurghada Port Said Sharm El Shikh Suez Red Sea & Sinai Total No. of Samples Mob No. of Samples Vod No. of Samples Etis Region 5: Upper Egypt Ismailia Hurghada Port Said Sharm El Shikh Cities No. of Samples Mob Vod Etis Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag Upper Egypt Total No. of Samples Mob 600 No. of Samples Vod No. of Samples Etis Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 12
14 3.2 Measured Regions & Cities Measured cities during 2014 are introduced in the following table.ntra measured each subregion at least twice per quarter. Region Cairo Alex & Northern Coast Delta Red Sea & Sinai Upper Egypt Subregion East Cairo West Cairo South Cairo Cairo Center North Cairo Alex East Alex West Banha 10th of Ramadan Mansoura Shebin Tanta Zakazik Domyat-Ras bar Mahalla Kafr El Shikh Damanhour Kafr El Dawar Sharm El Sheikh Dahab Nouibaa Ismailia Port Said Suez Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 13
15 Quarterly Network Performance Progress 14
16 Voice Services Results 15
17 4.1.1 Mobinil Quarterly Performance Progress The following graphs represent the performance for Mobinil network during the four quarters of 2014 distributed over the five main regions of Egypt (Cairo,Alex,Delta,Red Sea & Sinai,Upper Egypt). Region 1 : Cairo Call Block Rate ( < 2 % ) Cairo Center East Cairo North Cairo South Cairo West Cairo Call Drop Rate ( < 2 % ) Cairo Center East Cairo North Cairo South Cairo West Cairo Bad Voice Quality Rate ( < 10 % ) 2.8% 2.6% 2.3% 2.2% 2.3% 2.1% 1.9% 1.7% 1.7% 1.8% 1.8% Cairo Center East Cairo North Cairo South Cairo West Cairo 16
18 Region 2 : Alex 3.5% Call Block Rate ( < 2 % ) 3.3% Alex East Alex West Matrouh Northen Coast Call Drop Rate ( < 2 % ) Alex East Alex West Matrouh Northen Coast 3.5% Bad Voice Quality Rate ( < 10 % ) 3.8% 2.8% 2.6% 2.1% 2.1% 1.9% 1.8% Alex East Alex West Matrouh Northen Coast 17
19 Region 3 : Delta 1.8% 10th of Ramadan 3.6% Damanhour kafr El Dawar Kafr El Shikh Call Block Rate ( < 2 % ) Tanta Banha Damietta Mahalla Mansoura Shebin Zakazik 2.2% 0.1% 10th of Ramadan Damanhour kafr El Dawar Kafr El Shikh Call Drop Rate ( < 2 % ) Tanta Banha Damietta Mahalla Mansoura Shebin Zakazik 8.0% 7.0% 6.0% 3.5% 3.6% 2.7% 2.1% 2.2% 2.1% 1.8% 1.7% 1.7% 10th of Ramadan Damanhour kafr El Dawar Bad Voice Quality Rate ( < 10 % ) Kafr El Shikh Tanta Banha Damietta 6.1% Mahalla Mansoura Shebin Zakazik 18
20 Region 4 : Red Sea & Sinai 4.5% 3.5% Call Block Rate ( < 2 % ) Hurghada Ismailia Sharm EL Shiekh Port Said Suez Dahab 4.1% Call Drop Rate ( < 2 % ) Hurghada Ismailia Sharm EL Shiekh Port Said Suez Dahab Bad Voice Quality Rate ( < 10 % ) 2.2% Hurghada Ismailia Sharm EL Shiekh Port Said Suez Dahab 19
21 Region 5 : Upper Egypt 1.8% Call Block Rate ( < 2 % ) Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag Call Drop Rate ( < 2 % ) Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 1.8% Bad Voice Quality Rate ( < 10 % ) 2.2% 2.6% Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 20
22 4.1.2 Vodafone Quarterly Performance Progress The following graphs represent the performance for Vodafone network during the four quarters of 2014 distributed over the five main regions of Egypt (Cairo,Alex,Delta,Red Sea & Sinai,Upper Egypt). Region 1 : Cairo Call Block Rate ( < 2 % ) 1.7% 1.7% Cairo Center East Cairo North Cairo South Cairo West Cairo Call Drop Rate ( < 2 % ) 1.9% Cairo Center East Cairo North Cairo South Cairo West Cairo Bad Voice Quality Rate ( < 10 % ) 3.8% 1.9% 1.9% 2.6% 2.1% 2.2% 2.7% 2.6% 2.1% 2.8% 2.7% 2.1% Cairo Center East Cairo North Cairo South Cairo West Cairo 21
23 Region 2 : Alex Call Block Rate ( < 2 % ) 2.6% 1.9% 1.8% Alex East Alex West Matrouh Northen Coast 1.8% Call Drop Rate ( < 2 % ) 1.7% Alex East Alex West Matrouh Northen Coast 3.5% Bad Voice Quality Rate ( < 10 % ) 3.3% 2.6% 2.8% 2.3% Alex East Alex West Matrouh Northen Coast 22
24 Region 3 : Delta 7.0% 6.0% 3.8% 3.3% 3.4% 3.1% 2.6% 2.3% 2.1% 10th of Ramadan Damanhour kafr El Dawar Call Block Rate ( < 2 % ) Kafr El Shikh Tanta Banha Damietta 4.7% Mahalla Mansoura 6.3% 5.6% Shebin Zakazik 4.5% 3.5% 2.6% 1.7% 10th of Ramadan Damanhour kafr El Dawar Call Drop Rate ( < 2 % ) 3.2% 1.7% Kafr El Shikh 2.7% 2.3% Tanta Banha 2.9% 2.7% 2.4% Damietta 4.5% 4.1% 3.1% Mahalla 1.8% 1.9% 1.9% Mansoura Shebin Zakazik % 16.0% % 6.0% 1 4.4% 3.7% 3.8% 3.1% 3.3% 2.1% 10th of Ramadan Damanhour kafr El Dawar Bad Voice Quality Rate ( < 10 % ) 18.1% 13.2% Kafr El Shikh 1 6.1% 9.9% 3.4% 3.3% Tanta 2.1% 1.8% Banha 12.1% 8.8% 8.3% Damietta 6.1% 7.1% 6.8% 2.6% 1.9% Mahalla 17.0% % Mansoura 1 7.1% 5.7% 5.9% Shebin 1.9% 1.8% Zakazik 23
25 Region 4 : Red Sea & Sinai Call Block Rate ( < 2 % ) 2.6% Hurghada Ismailia Sharm EL Shiekh Port Said Suez Dahab 3.5% 3.2% Hurghada Ismailia Sharm EL Shiekh Call Drop Rate ( < 2 % ) 1.8% 1.7% Port Said Suez Dahab 1 1 Bad Voice Quality Rate ( < 10 % ) 1 8.0% 6.0% 6.0% 5.7% 1.7% 3.8% 1.8% Hurghada Ismailia Sharm EL Shiekh 3.3% 2.9% Port Said Suez Dahab 24
26 Region 5 : Upper Egypt Call Block Rate ( < 2 % ) 1.9% Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 4.5% 3.5% Call Drop Rate ( < 2 % ) 4.3% 2.2% 1.8% 1.8% 1.7% Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag Bad Voice Quality Rate ( < 10 % ) % 9.4% 5.4% 5.2% 3.1% 2.6% 2.9% 3.3% 3.2% 1.7% Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 25
27 4.1.3 Etisalat Quarterly Performance Progress The following graphs represent the performance for Etisalat network during the four quarters of 2014 distributed over the five main regions of Egypt (Cairo,Alex,Delta,Red Sea & Sinai,Upper Egypt). Region 1 : Cairo 3.5% Call Block Rate ( < 2 % ) 2.9% 2.7% 2.4% 2.3% 2.3% 2.3% 1.9% 1.9% 1.9% 1.7% 1.7% Cairo Center East Cairo North Cairo South Cairo West Cairo 3.6% 3.5% Call Drop Rate ( < 2 % ) 3.6% 2.9% 2.6% 2.3% 2.2% 1.9% 1.9% 1.7% 1.7% 1.7% Cairo Center East Cairo North Cairo South Cairo West Cairo 7.0% Bad Voice Quality Rate ( < 10 % ) 6.0% 5.3% 3.8% 3.8% 5.8% 4.8% 3.9% 2.6% 2.1% 1.7% 5.6% 5.1% 5.2% 3.6% 4.1% 3.1% 3.1% 2.3% Cairo Center East Cairo North Cairo South Cairo West Cairo 26
28 Region 2 :Alex Call Block Rate ( < 2 % ) 0.1% Alex East Alex West Matrouh Northen Coast Call Drop Rate ( < 2 % ) Alex East Alex West Matrouh Northen Coast Bad Voice Quality Rate ( < 10 % ) Alex East Alex West Matrouh Northen Coast 27
29 6.0% Region 3 : Delta 2.7% 5.2% 1.8% 1.9% 10th of Ramadan Damanhour kafr El Dawar Call Block Rate ( < 2 % ) Kafr El Shikh Tanta Banha Damietta Mahalla Mansoura 3.9% 1.8% Shebin Zakazik 2.2% 10th of Ramadan Damanhour kafr El Dawar Call Drop Rate ( < 2 % ) Kafr El Shikh Tanta Banha Damietta Mahalla Mansoura Shebin Zakazik 8.0% 7.0% 6.0% 6.8% 3.3% 10th of Ramadan 5.5% 4.6% 1.7% Damanhour kafr El Dawar Bad Voice Quality Rate ( < 10 % ) Kafr El Shikh 3.5% 3.1% 2.6% 2.7% 2.6% 1.8% 1.9% 1.7% Tanta Banha Damietta Mahalla Mansoura Shebin Zakazik 28
30 Region 4 : Red Sea & Sinai 3.5% Call Block Rate ( < 2 % ) 3.3% Hurghada Ismailia Sharm EL Shiekh 2.2% Port Said Suez Dahab 1.8% Call Drop Rate ( < 2 % ) Hurghada Ismailia Sharm EL Shiekh Port Said Suez Dahab Bad Voice Quality Rate ( < 10 % ) 2.1% 1.8% 0.1% Hurghada Ismailia Sharm EL Shiekh Port Said Suez Dahab 29
31 Region 5 : Upper Egypt 8.0% 7.0% 6.0% Call Block Rate ( < 2 % ) 6.9% 6.7% 4.7% 3.8% 3.7% Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 1.8% Call Drop Rate ( < 2 % ) Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 6.0% Bad Voice Quality Rate ( < 10 % ) 5.5% 4.1% 4.2% 3.8% 3.9% 3.3% 3.4% 2.8% 2.3% 1.8% 1.9% 1.8% 1.8% Aswan Asyout Bany Swif El Menya Fayoum Luxor Qena Sohag 30
32 Data Services Results 31
33 4.2.1 Mobinil Quarterly Performance Progress The following graphs represent the performance for Mobinil network during the four quarters of 2014 distributed over the five main regions of Egypt (Cairo,Alex,Delta,Red Sea & Sinai,Upper Egypt). Region 1 : Cairo Session Failure Rate ( <10 % ) 2.6% 1.9% East Cairo West Cairo Cairo Center North Cairo South Cairo Average Setup Time ( < 10 sec ) East Cairo West Cairo Cairo Center North Cairo South Cairo Throughput (Kbps) East Cairo West Cairo Cairo Center North Cairo South Cairo 32
34 Region 2 : Alex 9.0% 8.0% 7.0% 6.0% Session Failure Rate ( <10 % ) 8.0% 3.8% 2.8% 1.8% East Alex West Alex Northen Coast Matrouh Average Setup Time ( < 10 sec ) East Alex West Alex Northen Coast Matrouh Throughput (Kbps) East Alex West Alex Northen Coast Matrouh 33
35 Region 3 : Delta 4.5% 3.5% 2.1% Kafr El Shikh Shebin Zakazik Session Failure Rate ( <10 % ) 10th of Ramadan 4.8% 4.1% Banha 2.9% 1.9% 1.7% 1.7% Mansoura Damietta 4.1% 3.7% 3.5% 3.3% 3.2% Average Setup Time ( < 10 sec ) Kafr El Shikh Shebin Zakazik 10th of Ramadan Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta Damanhour kafr El Dawar Mahalla Tanta Throughput (Kbps) Kafr El Shikh Shebin Zakazik 10th of Ramadan Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta 34
36 Region 4 : Red Sea & Sinai 9.0% 8.0% 7.0% 6.0% Session Failure Rate ( <10 % ) 8.3% 6.7% 6.3% 5.5% 4.6% 4.7% 4.2% 4.2% 3.9% 3.5% 3.8% 2.9% 2.8% 2.4% 2.1% 2.1% 1.9% Dahab Nouibaa Ismailia Suez Port Said Hurghada Average Setup Time ( < 10 sec ) Dahab Nouibaa Ismailia Suez Port Said Hurghada Throughput (Kbps) Dahab Nouibaa Ismailia Suez Port Said Hurghada 35
37 Region 5 : Upper Egypt 8.0% 7.0% 6.0% Session Failure Rate ( <10 % ) 7.0% 7.2% 6.4% 4.9% 4.4% 4.1% 4.2% 3.7% 3.6% 3.7% 2.7% 2.9% 2.7% 2.4% 2.1% 1.7% 1.7% 1.7% 0.1% Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan Average Setup Time ( < 10 sec ) Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan Throughput (Kbps) Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 36
38 4.2.2 Vodafone Quarterly Performance Progress The following graphs represent the performance for Vodafone network during the four quarters of 2014 distributed over the five main regions of Egypt (Cairo,Alex,Delta,Red Sea & Sinai,Upper Egypt). Region 1 : Cairo 6.0% Session Failure Rate ( <10 % ) 3.1% 2.6% 2.1% 1.9% East Cairo West Cairo Cairo Center North Cairo South Cairo Average Setup Time ( < 10 sec ) East Cairo West Cairo Cairo Center North Cairo South Cairo Throughput (Kbps) East Cairo West Cairo Cairo Center North Cairo South Cairo 37
39 Region 2 : Alex 1.8% 1.7% Session Failure Rate ( <10 % ) East Alex West Alex Northen Coast Matrouh Average Setup Time ( < 10 sec ) East Alex West Alex Northen Coast Matrouh Throughput (Kbps) East Alex West Alex Northen Coast Matrouh 38
40 Region 3 : Delta 9.0% 8.0% 7.0% 6.0% 6.9% 4.4% 4.1% 4.3% 3.5% 4.1% 2.1% 1.7% 1.8% 1.7% Kafr El Shikh Shebin Zakazik Session Failure Rate ( <10 % ) 10th of Ramadan Banha Mansoura Damietta Damanhour kafr El Dawar 8.4% Mahalla Tanta Kafr El Shikh Shebin Zakazik 10th of Ramadan Average Setup Time ( < 10 sec ) Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta Kafr El Shikh Shebin Zakazik 10th of Ramadan Throughput (Kbps) Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta 39
41 Region 4 : Red Sea & Sinai 7.0% 6.0% Session Failure Rate ( <10 % ) 6.0% 2.2% 2.1% 2.2% Dahab Nouibaa Ismailia Suez Port Said Hurghada Average Setup Time ( < 10 sec ) Dahab Nouibaa Ismailia Suez Port Said Hurghada Throughput (Kbps) Dahab Nouibaa Ismailia Suez Port Said Hurghada 40
42 Region 5 : Upper Egypt 2.8% Session Failure Rate ( <10 % ) 1.9% Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan Average Setup Time ( < 10 sec ) Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan Throughput (Kbps) Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 41
43 4.2.3 Etisalat Quarterly Performance Progress The following graphs represent the performance for Etisalat network during the four quarters of 2014 distributed over the five main regions of Egypt (Cairo,Alex,Delta,Red Sea & Sinai,Upper Egypt). Region 1 : Cairo 3.5% Session Failure Rate ( <10 % ) 3.7% 3.4% 2.8% 2.8% 2.6% 2.6% 2.4% 2.4% 2.2% 2.3% 2.1% 1.7% 1.7% East Cairo West Cairo Cairo Center North Cairo South Cairo Average Setup Time ( < 10 sec ) East Cairo West Cairo Cairo Center North Cairo South Cairo Throughput (Kbps) East Cairo West Cairo Cairo Center North Cairo South Cairo 42
44 Region 2 :Alex Session Failure Rate ( <10 % ) 2.8% 2.2% East Alex West Alex Northen Coast Matrouh Average Setup Time ( < 10 sec ) East Alex West Alex Northen Coast Matrouh 3500 Throughput (Kbps) East Alex West Alex Northen Coast Matrouh 43
45 Region 3 : Delta 7.0% 6.0% 6.5% 3.4% 2.7% 1.8% 1.8% 1.9% 2.1% Kafr El Shikh Shebin Zakazik Session Failure Rate ( <10 % ) 10th of Ramadan Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta Average Setup Time ( < 10 sec ) Kafr El Shikh Shebin Zakazik 10th of Ramadan Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta Kafr El Shikh Shebin Zakazik 10th of Ramadan Throughput (Kbps) Banha Mansoura Damietta Damanhour kafr El Dawar Mahalla Tanta 44
46 Region 4 : Red Sea & Sinai 3.5% Session Failure Rate ( <10 % ) 3.3% Dahab Nouibaa Ismailia Suez Port Said Hurghada Average Setup Time ( < 10 sec ) Dahab Nouibaa Ismailia Suez Port Said Hurghada Throughput (Kbps) Dahab Nouibaa Ismailia Suez Port Said Hurghada 45
47 Region 5 : Upper Egypt 4.5% 3.5% Session Failure Rate ( <10 % ) 3.8% 2.4% 2.3% 1.8% 2.1% 1.8% Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan Average Setup Time ( < 10 sec ) Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan Throughput (Kbps) Fayoum Bany Swif El Menya Asyout Qena Sohag Luxor Aswan 46
48 47
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