QUARTER ONE (Q1) 2015 QUALITY OF SERVICE REPORT FOR MOBILE NETWORK OPERATORS (TNM/AIRTEL)
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1 QUARTER ONE (Q1) 2015 QUALITY OF SERVICE REPORT FOR MOBILE NETWORK OPERATORS (TNM/AIRTEL) 1.0 INTRODUCTION The 2015 quarter one report analyses the key Performance Indicators which have been achieved by the GSM Service providers namely TNM and Airtel within the months of January, February and March. The Key Performance Indicators (KPI) under consideration are Radio Network Availability, Call Set up Success Rate, SDCCH Congestion, Traffic Channel Congestion, Call Drop Rate, Handover Success Rate, GPRS Context Activation Success Rate, SMS Success Rate, Trunk Congestion, MSC Availability and IN Platform Availability. All the graphs in this report were plotted using already analyzed data which was submitted by both Airtel and Telekom Networks Malawi Limited. It must be noted that MACRA currently does not have proper tools to independently verify what has been submitted by the operators. Quarter One 2015 Quality of Service Report for TNM and Airtel Page 1
2 Percentage 2.0 KEY PERFORMANCE INDICATORS 2.1 CALL SETUP SUCCESS RATE (CSSR) 100 CALL SETUP SUCCESS RATE MACRA TARGET AIRTEL TNM Graph 1 Showing Call Setup Success Rate NOTE: TNM did not meet the target during the whole period under Airtel managed to meet the target during the whole period under 2.2 SIGNALLING (SDCCH) CONGESTION 0.6 SDCCH CONGESTION MACRA TARGET AIRTEL TNM Graph 2 Showing SDCCH Congestion NOTE: Both TNM and Airtel managed to meet the target during the entire period under Quarter One 2015 Quality of Service Report for TNM and Airtel Page 2
3 Percentage 2.3 TRAFFIC CHANNEL (TCH) CONGESTION TRAFFIC CHANNEL CONGESTION MACRA TARGET AIRTEL TNM Graph 3 Showing Traffic Channel Congestion 2.4 CALL DROP RATE CALL DROP RATE MACRA TARGET AIRTEL TNM Graph 4 Showing Call Drop Rate Quarter One 2015 Quality of Service Report for TNM and Airtel Page 3
4 2.5 HANDOVER SUCCESS RATE HANDOVER SUCCESS RATE MACRA TARGET AIRTEL TNM Graph 5 Showing Handover Success Rate 2.6 GPRS CONTEXT ACTIVATION SUCCESS RATE GPRS CONTEXT ACTIVATION SUCCESS RATE MACRA TARGET AIRTEL TNM Graph 6 Showing GPRS Context Activation Success Rate Quarter One 2015 Quality of Service Report for TNM and Airtel Page 4
5 2.7 SMS SUCCESS RATE SMS SUCCESS RATE MACRA TARGET AIRTEL TNM Graph 7 Showing SMS Success Rate review as shown in the graph above. 2.8 TRUNK CONGESTION TRUNK CONGESTION MACRA TARGET AIRTEL TNM Graph 8 Showing Trunk Congestion review as shown in the graph above. Quarter One 2015 Quality of Service Report for TNM and Airtel Page 5
6 2.9 MOBILE SWITCHING CENTRE (MSC) AVAILABILITY MSC AVAILABILTY MACRA TARGET AIRTEL TNM Graph 9 Showing MSC Availability review as shown in the graph above IN PLATFORM AVAILABILITY IN PLATFORM AVAILABILITY MACRA TARGET AIRTEL TNM Graph 10 Showing IN Platform availability review as shown in the graph above. Quarter One 2015 Quality of Service Report for TNM and Airtel Page 6
7 2.11 RADIO NETWORK AVAILABILITY RADIO NETWORK AVAILABILITY MACRA TARGET AIRTEL TNM Graph 11 Showing Radio Network Availability NOTE: Both TNM and Airtel failed to meet the target during the month of January but managed to meet the target during the month of February and March as shown in the graph above. 3.0 CONCLUSION Both operators have to be commended for all the key performance indicator targets they managed to meet within the quarter under TNM perfomance needs to improve in the Call Setup Success Rate and Radio Network Availability while Airtel needs to improve in the Radio Network Availabilty KPI targets as their performance in these Key Performance Indicators was below acceptable levels. While the KPI averages look good on paper after aggregated quartely averages, MACRA is aware that consumers are getting a raw deal from the operators in some areas of service delivery. MACRA would thus like to assure the general public that it is doing its utmost best to facilitate the introduction of independent means of verifying the submitted data from operators so as to achieve quality of service delivery to facilitate the promotion of universal ICT access. Quarter One 2015 Quality of Service Report for TNM and Airtel Page 7
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