CONTENTS. A Message from the Country President 1. Expect More With ACE 2. Profile of ACE 3. ACE Group Diversity, Strength and Stability 4

Transcription

1 ACE IN AUSTRALIA 1

2 CONTENTS A Message from the Country President 1 Expect More With ACE 2 Profile of ACE 3 ACE Group Diversity, Strength and Stability 4 Multinational Global Program Solutions 5 Client Services 6 Insurance for Businesses 7 Property & Construction 7 Surety 7 Energy & Power 8 Marine Insurance 9 Financial Lines 10 Casualty 11 Environmental Liability Insurance 12 Accident & Health 13 Insurance for Individuals & Families 14 Combined Insurance 15 Partnership Capabilities 16 2

3 A MESSAGE FROM THE COUNTRY PRESIDENT ACE in Australia Insurance is a vital element in the creation and preservation of wealth in our economy. As businesses challenge technological boundaries, launch new products and reach out to wider markets, insurance plays a key role. It helps business people manage the risks they face and allows them to move forward with confidence. At ACE Insurance Limited (ACE), we have been helping Australian businesses grow for over 50 years. Our core strength is underwriting: we strive to develop a deep understanding of the risks you and your customers face and provide responsive and innovative solutions to those risks. Our clients in Australia range from major financial institutions, property-owners, manufacturers and resource companies, to some of the best known consumer brands, voluntary associations and interest groups. We bring our broad product capabilities, local presence and balance sheet strength to help protect the assets of our clients. We also work in partnership with businesses to offer tailored insurance products to their customers, helping them to grow revenues and increase customer loyalty. Our network and products As a member of the ACE Group, one of the world s largest multiline property and casualty insurers, ACE has access to a truly global network of expertise and servicing capability. With offices in more than 50 countries and a network of partner insurers in over 100 more, we can meet your business needs wherever the future takes you. Closer to home, our local team of professionals provide market-leading insurance products in the following areas: Accident & Health protection for individuals & employee groups Business and Leisure Travel Commercial Property Power Generation, Oil & Gas General and Products Liability Environmental Impairment Professional Indemnity Directors & Officers Liability Commercial Crime Marine Cargo for general cargo & projects Political Risk / Trade Credit Construction In addition to this product suite, a specialised division of our company operates under the Combined Insurance brand, selling Accident & Health products to individual customers through a network of authorised representatives. Our team The delivery of quality products and exceptional service can only be achieved with an outstanding team. ACE has over 400 employees in Australia encompassing a wide variety of skills. Each team member plays their part in delivering ACE s service promise. We are proud of our employees and the work they do to ensure we are a professional client-focused organisation. Continued investment in employee training, communication and in creating internal career opportunities have helped us build a highly engaged workforce who will continue to guarantee that being ACE insured is a mark of confidence and excellence. In what continues to be a rapidly changing world, opportunity and risk go hand in hand. At ACE, we have the people, products and global strength to help our clients manage risks and maximise opportunities. John French Country President, Australia & New Zealand ACE Insurance Limited 1

4 EXPECT MORE WITH ACE When you choose ACE, you get more than an insurance policy. Our customised solutions, excellent service and expert team of industry professionals come together to deliver outstanding results to consumers, corporate clients and brokers. We focus on your needs and work hard to get things done. Simply put: this is what it means to be ACE insured. A Customer-Centric Organisation ACE has the balance sheet, the underwriting expertise, the products and the presence you would expect of a leading global insurance corporation. However it is the ACE way of doing business that supports success and longstanding relationships in the marketplace. ACE has a unique service philosophy that sets us apart: a drive for excellence in offering tailored solutions and meeting customer needs. A Culture of Innovation and Underwriting Building on the ACE customer-centric approach, other differentiators include: a focus on underwriting discipline, innovation and risk management expertise. ACE s underwriters have deep experience in a broad range of industries and specialty coverage areas risks where an underwriter makes a difference. The ACE team has a passion for achieving positive outcomes for our customers and business partners. We are always on the lookout for opportunities to improve how we help our clients and brokers. This innovative spirit is a powerful part of our culture and it translates directly to positive outcomes for customers. The ACE team in Australia share an attitude that is energetic and disciplined. Our customers and business partners are top of mind and central to the way we operate. Whether we are developing innovative technology to increase transactional efficiency for customers or producing detailed risk engineering reports, the ACE approach to service is core to our activities. We recognise that different customers in different markets have their own unique priorities and ways of doing business. ACE takes into consideration the local marketplace, the industry segment and brings this understanding to the relationship. It is about listening to customers, responding to needs and providing a consistent standard or excellence. The ACE service culture is underpinned by collaboration and a willingness to adapt, change and improve. ACE is alert to opportunities to get better at what we do, to grow in new markets and respond quickly to meet the requirements of our customers. We put our customers first. 2

5 PROFILE OF ACE Operating in Australia for over 50 years, ACE Insurance Limited (ACE) is a member of the ACE Group, one of the world s largest multiline property and casualty insurers. The company provides specialised and customised coverages including Marine, Property, Liability, Energy, Professional Indemnity, Directors and Officers, Financial Institutions, Utilities and Accident & Health. In Australia, ACE delivers this wide range of risk management solutions backed by exceptional service to its broad client base, including many of the country s largest companies. With more than 400 staff across New South Wales, Victoria, Queensland, South Australia and Western Australia, ACE plays a leading role in chosen market segments and underwrites more than $500 million in gross written premiums a year. Business segments 17% Combined Insurance branded Accident & Health 7% Specialty Personal Lines 52% Property & Casualty 24% Accident & Health Standard & Poor s ratings* AA/Stable ACE Group s core operating insurance companies AA-/Stable ACE Insurance Limited (Australia) * The use of the S&P rating is restricted and is provided solely for the information of wholesale clients. It must not be used by or relied upon by any retail client. 3

6 ACE GROUP DIVERSITY, STRENGTH AND STABILITY The ACE Group is one of the world s largest multiline property and casualty insurers. ACE Limited, the parent company of the ACE Group, is listed on the New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500 index. Since the ACE Group s formation in 1985, the company has grown rapidly yet methodically to become a truly global, diversified insurer. Today, the ACE Group has: Local operations in more than 50 countries More than 17,000 employees worldwide Exceptional financial strength One of the industry s broadest portfolios of products and solutions Superior Financial Strength The ACE Group s core operating insurance companies consistently receive among the highest ratings for financial strength from the rating agencies. The current ratings 2 are: AA (Stable) from Standard & Poor s A+ (Superior) from A.M. Best ACE is a truly global insurer with operations in more than 50 countries Substantial Growth and Financial Strength In less than 30 years of doing business, ACE Group has become the world s eighth-largest multiline property and casualty insurer. 1 This dramatic evolution reflects both our ambition and our determination to maintain stability, financial strength and underwriting discipline. Several key data points attest to ACE s solid financial foundation and growth: Unless noted, all data is as of or for the year ended 31/12/ Based on market capitalisation of $27.2 billion as of 31/12/ As of 1/4/2013 (US$ in billions) Total Assets $43.9 $72.1 $92.5 Gross Premiums Written Net Loss Reserves Ten-Year Average Combined Ratio ( ): 92.0% 4

7 MULTINATIONAL GLOBAL PROGRAM SOLUTIONS Our customers demand exceptional service, whatever their needs and wherever they do business around the globe. At ACE, we have made a significant investment in our multinational service capabilities and technology to enhance client experience and keep pace with today s rapidly evolving business environment. ACE GPS SM ACE Global Program Solutions or ACE GPS SM brings together ACE s local insurance professionals and network partners, innovative technology, broad product array, and legal and regulatory expertise to help our clients and their brokers to manage their worldwide insurance programs. With ACE GPS SM, you benefit from: Global Services Team our dedicated support team for multinational clients coordinates across ACE s network to ensure all aspects of the account are delivered and perform as promised. Client Relationship Managers seasoned insurance professionals in major markets around the world develop strategic, consultative relationships with clients and their brokers to coordinate ACE s worldwide resources and help design, deliver and execute customised, multiline global programs. Bringing it all together: ACE Worldview SM combines technology and data to enhance multinational service. The ACE Worldview SM portal gives risk managers and their brokers unprecedented access to their global insurance information. They can view the overall program status, track policy issuance, download local policies and program documents, run custom reports, schedule alerts, track captive premium payments, access loss information, obtain industry news and expertise, and view country-specific requirements and program contacts all in real time from their computer. This increased access to program data provides greater control, builds confidence that transparent and compliant programs are in place, and leads to better execution, efficiency and ease of doing business. ACE Worldview SM has been recognized by Best s Review s 2013 Innovators Showcase and received a 2011 Innovation Award from Business Insurance and a 2011 Risk Innovator Award from Risk & Insurance. Claims our dedicated multinational claim service representatives coordinate multinational claims across our global network and serve as a single point of contact, while our in-country claim representatives provide expert knowledge of local regulatory and legal issues to ensure claims are properly managed. Product Breadth we offer a broad range of property, casualty, and accident and health programs for global clients, which enables them to consolidate their business with us and leads to more efficient administration. Research & Expertise we have extensive incountry, product-specific and multinational compliance expertise, including a broad library of white papers on current and emerging insurance and risk management issues. ACE Worldview SM this web-based portal enables risk managers and brokers to manage their multinational insurance programs in real time, 24 hours a day. 5

8 CLIENT SERVICES Claims Delivering on the Promise ACE is committed to delivering a market-leading, global claims service. We focus on the particular needs of each client and understand the importance of timely and satisfactory settlements for each and every claim. Our commitment is to: 1. Handle all claims quickly and seamlessly 2. Communicate regularly with our customers as the claim progresses 3. Appoint the right experts for each situation 4. Continuously train our staff to be the industry s best 5. Be the very best at our business, so you can focus on yours 6. Pay claims on a timely basis consistent with the General Insurance Code of Practice ACE s Risk Engineering Services ACE is one of the world s leading providers of risk engineering and benchmarking programs. We compare risk management performance across different locations while assessing an organisations performance against best practices. Our programs serve to increase risk awareness, inspiring employees and management to make improvements. ACE has wide ranging depth of expertise in risk engineering, having learned through thousands of incidents involving almost every class of property, liability, marine and technical lines insurance coverage. We are not limited to just bricks and mortar reviews and inspections, but can provide a holistic overview to help our clients in all aspects of their operations and the risks they face. We work with clients ranging from small local companies to multinational operations. Our experience spans the globe and covers the issues that affect people, industries and infrastructure from base resources and commodities through to finished goods and services. ACE helps organisations reduce or eliminate the likelihood of loss or injury. Our expertise can also help prevent or mitigate reputation damage. In Australia, ACE s Risk Engineering Services cover the following major areas: Construction & Erection Risks Fire safety Property preservation Machinery breakdown and plant maintenance Marine cargo Products liability Public or general liability Workplace Health & Safety Eureka Eureka is the innovative system that our Risk Engineers use to conduct surveys and provide risk benchmarking programs to clients. Eureka not only allows for the risk benchmarking of local operations against peers from the around the world, it can also rate a client against their industry segment or be used to provide an internal benchmark against their own portfolio of individual sites. Eureka also provides bespoke reports for clients, from executive summaries for the Board to in-depth reviews for the risk manager or operations staff. The platform is optimised for use on tablet technology allowing our Risk Engineers to capture data quickly and provide clients with initial views of their risk profiles before leaving survey sites. e*placement e*placement is the online solution that ACE has developed for brokers so they can obtain instant and secure quotes on ACE s Business Travel, Voluntary Workers, Journey Accident, Personal Accident and Sickness Insurance (Group and Individual), Management Liability and Annual Marine Cargo policies. Benefits of using e*placement: Competitive rates Capability to bind, endorse and renew policies online in a matter of minutes Systematic solution from application to renewal 24-hour access eradicates the need to wait for an underwriting response for standard risks Instantaneous electronic documentation Removes the need for policy application and proposal forms to be completed and submitted Message board functionality which creates a communication audit trail 6

9 INSURANCE FOR BUSINESSES PROPERTY & CONSTRUCTION Property Insurance ACE offers Fire/Industrial Special Risks (ISR) Insurance for business property which covers the physical assets of a business against damage by fire, storm and other perils plus the consequential loss which may be suffered when there is an interruption to normal business operations. ACE s ISR policy is tailored to provide coverage to meet individual client needs by highly skilled underwriters with extensive product knowledge. ACE s offering extends from medium to large risks up to and including multinational programs. ACE will consider a broad spectrum of occupancies, including but not limited to: Financial institutions Commercial offices / retail blocks Shopping centres Light industrial & manufacturing Sports facilities & stadia Hospitals and large medical clinics Modern hotels and resorts Apartment buildings Radio and TV broadcasting facilities Telecommunications Utilities Infrastructure such as toll roads and bridges Construction Insurance ACE specialises in Construction Insurance and offers policies on a Single Project or Annual Works basis. This includes Construction All Risks (CAR), Erection All Risks (EAR) and the associated Delay In Start Up (DSU) on project policies. ACE s offering can be tailored to the specific needs of each client by highly skilled underwriters and Risk Engineers. A broad spectrum of construction risks, including but not limited to: Residential developments Light industrial and manufacturing Commercial offices & retail Sports stadia Hospitals Infrastructure such as roads, rail, pipeline and bridges Oil, gas and petrochemical production facilities Power generation; solar, wind, gas or water. SURETY ACE offers a range of surety products including contract performance, bid, maintenance and advance payment bonds. ACE can participate in sole surety or co-surety structures and has underwriting capacity up to $100 million per facility. ACE, an APRA regulated insurer, offers a highly attractive S&P AA- rated paper. Publically traded, large multinational and domestic corporates, along with privately financed infrastructure and Public-Private Partnerships in the following industry sectors (including but not limited to): Construction Engineering Power generation, oil and gas Mining Property Manufacturing 7

10 INSURANCE FOR BUSINESSES ENERGY & POWER Energy Insurance ACE has a comprehensive suite of products and services that offer coverage for oil & petrochemical facilities. From exploration coverage to onshore and offshore facilities, ACE provides specific underwriting solutions to meet the specialised needs of each client. ACE s Oil & Gas Insurance coverage includes physical assets and business interruption. Petrochemical refineries and pipelines Downstream and upstream facilities Chemical processing plants Biofuels Storage facilities Power Generation ACE is widely recognised as a global leader in providing property insurance for power plants, power stations, transmission and distribution networks. ACE has the capacity to manage a wide range of exposures in this specialised area. Electricity transmission and distribution companies Steam/gas/coal/hydro-electric/wind generators Simple-cycle and combined-cycle gas turbine generation plants Co-generation / geothermal plants Solar generation / Renewable energy Boiler & Machinery Breakdown Boiler and machinery breakdown coverage is available as a single product or as part of a property insurance package. Owners of heavy machinery and manufacturing equipment in large industrial applications including: Power plants Power stations Electricity transmission and distribution facilities 8

11 INSURANCE FOR BUSINESSES MARINE INSURANCE General Cargo Insurance Worldwide and Australia-wide cover for physical loss or damage caused during the transportation of insured goods by land, sea, air or post Project Specific Cargo Insurance Marine cargo and Advanced Loss of Profits/Delay in Start Up following loss or damage of property during marine transit Carriers Goods in Transit An All Risks Policy for transport operators Commercial Hull Coverage based on internationally recognised institute clauses with amendments and extensions Charterers Liability Annual and project specific coverage for the legal liabilities (as defined) that may arise from the charter of vessels Importers and Exporters Owners, manufacturers and distributors of goods within Australia and overseas Tailored package available that is specific to the resource sector Companies that are importing machinery, equipment and critical infrastructure for the purpose of construction projects Premium transport operators within Australia Australian owned support vessels and tourist charter vessels with coverage tailored to the specific requirements of each client Companies involved in the charter of vessels as part of their business activity Marine and Environmental Impairment Insurance Package This product combines two stand-alone ACE policies ACE Marine Cargo and the ACE Contractors Pollution Liability (CPL) policy. Coverage is provided for the risk of loss or damage to goods whilst in transit and protection against environmental liabilities arising from a pollution incident, including remediation costs. All businesses that own and transport cargo ACE CargoAdvantage For companies engaged in international trade, a Certificate of Insurance is an essential document. To assist in the production of these certificates, ACE has electronic certificates of insurance available to Marine Cargo clients via the CargoAdvantage system. All that is required to produce these documents is Internet access, a User ID and a Password, all provided by your local ACE Office. This user-friendly system has multiple benefits for insured clients, including: Certificates issued on the spot to support export trade documentation The system is accessible anywhere, anytime via a computer with Internet access The certificates are automatically archived and can easily be referenced in the event of a claim ACE CargoAdvantage also provides ACE Marine Cargo policy holders with access to INCOTERMS (2010), a glossary of common marine terms and claims forms. 9

12 INSURANCE FOR BUSINESSES FINANCIAL LINES Elite fraudprotector Commercial Crime Insurance Cover for businesses that suffer direct financial loss due to theft, employee fraud and dishonesty, third-party forgery, counterfeit or computer crime. The policy also covers legal defence expenses resulting from a covered loss and auditor fees incurred when investigating covered losses. Commercial enterprises of all sizes, including large multinational businesses Elite II Directors & Officers Liability Insurance ACE s Directors and Officers (D&O) Insurance provides coverage for directors and officers of a company for claims arising from allegations of wrongful acts while acting in their capacity as a director or officer. This includes: actual and alleged breach of duty misstatements public relations & reputation protection expenses emergency defence costs and legal expenses workplace health & safety (including cover for fines and penalties relating to WH&S) retired Directors and Officers Commercial enterprises of all sizes, including large multinational businesses ACE Elite Plus Management Liability Insurance This policy provides protection to a privately-owned company and its management team against a large range of legal liabilities and financial losses. This includes covers for directors and officers liability, corporate legal liability (entity cover), statutory liability, employment practices liability, employee dishonesty and kidnap & extortion. Small and medium sized privately owned businesses Elite II Professional Indemnity Insurance The ACE Professional Indemnity product provides protection to a wide range of traditional and emerging professions from civil liability claims arising from the conduct of, including a failure to perform, the firm s professional services. The policy also provides protection against risks such as unintentional defamation and IP liability, loss of documents (including by electronic means), cyber and privacy infringement and joint venture liability and legal representation expenses. Small and medium-sized specialist companies or partnerships and large listed multinationals Financial Institutions Bond Insurance This is a specialised Fraud Protection Insurance product that helps financial institutions enhance their risk management program and protect them from fraud. Bond Insurance provides financial institutions with extensive worldwide cover for a wide range of physical and direct financial losses involving dishonest or fraudulent acts of employees and third parties. It also provides cover for losses involving computer systems, voice-initiated fund transfers and facsimile instructions. Banks, building societies, credit unions, fund managers, investment firms, finance companies and other financial institutions 10

13 Elite II Investment Management Insurance The ACE Elite II Investment Management Insurance is designed to provide investment managers with increased wealth protection when faced with potential scrutiny from regulators, investors and shareholders. It is a package policy comprising Directors and Officers Liability Insurance, Professional Indemnity Insurance and Crime Insurance. Investment management companies and fund managers Electronic and Computer Crime Insurance The ACE Electronic and Computer Crime Insurance policies provide financial institutions with cover against fraud and forgery exposures such as denial of service attacks, systems failures, viruses, loss of equipment and loss or corruption of data. Banks, building societies, credit unions, fund managers, investment firms, finance companies and other financial institutions Financial Institution Professional Indemnity Insurance This policy has been created to provide specific coverage for a financial institution from legal liabilities should it fail in the performance of its professional duties. The policy can be tailored to suit the individual needs of all financial institutions though it generally covers claims arising from an act, error, omission, breach of duty, breach of trust, breach of authority or misleading statement by the financial institution while performing or failing to perform professional services. Banks, building societies, credit unions, fund managers, investment firms, finance companies and other financial institutions CASUALTY Broadform Liability Insurance ACE s Broadform Liability Insurance aims to protect businesses from amounts which they are liable to pay for personal injury and property damage to third parties resulting from an incident occuring in connection with their business activities. Excess Liability Insurance ACE s Excess Liability Insurance is designed to provide additional limits in excess of an underlying policy. Umbrella Liability Insurance ACE s Umbrella Liability Insurance provides a tailored solution for clients by increasing the coverage benefits afforded by primary liability policies. An Umbrella policy also provides an extra Difference in Conditions cover. Preferred industry segments Manufacturers Importers, distributors & exporters Low frequency retail Engineers Financial institutions Property owners Hotels/motels Media and telecommunications Medical equipment Healthcare Aged care Mining (open cut and underground hard rock) Mining & energy contractors, including offshore Junior explorers Downstream oil & gas Power generation Utilities Broadform Liability & Environmental Protect Insurance Package Combines the wide coverage and benefits of ACE s Broadform Liability Insurance with protection against environmental liabilities, including sudden, accidental and gradual pollution, damage to natural resources and remediation costs for pollution emanating from insured locations. Small and medium-sized commercial operations 11

14 INSURANCE FOR BUSINESSES ENVIRONMENTAL LIABILITY INSURANCE Contractors Pollution Liability (CPL) The CPL policy is designed to offer businesses protection from thirdparty environmental liabilities. An array of coverage is available for the insured party and their subcontractors, including protection against sudden, accidental and gradual pollution incidents. The policy also covers liability for third-party bodily injury, property damage, trespass or obstruction, indemnity for clean-up costs and fines resulting from such third-party claims. Businesses performing services-based work in Construction, Operations and Maintenance Premises Pollution Liability (PPL) The PPL policy is designed to offer protection against a broad range of first and third party environmental liabilities. This includes gradual, as well as sudden and accidental pollution incidents. The policy will cover remediation costs for pollution on, at, or emanating from the insured locations (first & third party remediation costs) along with damage to natural resources and third-party property. Coverage is also provided for emergency response when reacting to an incident and resulting fines or penalties. Commercial or industrial facilities, including: Real Estate Utilities companies Manufacturing plants Commercial operations Petroleum (the entire supply chain) Chemical and waste services Hotels and hospitality businesses TankSafe Storage Tank Liability TankSafe is designed to offer protection against first and third-party environmental liabilities arising from a storage tank at an insured location. Coverage includes liability for third-party bodily injury and property damage, indemnity for clean-up costs, legal defence expenses incurred in relation to a covered incident and resulting fines or penalties. Automotive petrol & service stations Automotive dealerships Local councils / municipalities Airports Hospitals Manufacturing plants Commercial & industrial facilities Healthcare Premises Pollution Liability Healthcare PPL provides cover for pollution and facility-borne illness events for owners, operators and managers of healthcare facilities. The standard policy combines traditional, new and pre-existing pollution coverage with built-in coverage for non-owned disposal sites, transportation of waste, fungi and legionella, illicit abandonment, business interruption and catastrophe management, along with decontamination costs for a facility-borne illness event. General medical facilities and offices Hospitals In-patient and out-patient surgical centres Long and short-term care facilities 12

15 INSURANCE FOR BUSINESSES ACCIDENT & HEALTH Business Travel Insurance ACE s Business Travel Insurance policies provide a wide range of benefits covering overseas medical, personal and travel-related events to protect employees when they travel on company business. Policies incorporate high quality assistance services, including medical evacuation and repatriation. Customers often purchase Business Travel Insurance together with Group Personal Accident Insurance to enhance their coverage. All businesses that require employees to undertake domestic or international travel Journey Accident Insurance ACE s Journey Accident Insurance provides benefit payments when someone covered by the policy accidentally dies, becomes disabled or suffers from certain conditions while on a journey between their normal place of residence and employment. All types of businesses, sporting groups, schools and universities Group Personal Accident Insurance Employers in all types of industries purchase ACE s market-leading Group Personal Accident Insurance to protect against losses due to death or injury to its employees. It is either provided as a contractual benefit to staff, or the company uses the payment to provide a range of compensation or assistance in the event that the insured is accidentally injured or killed. All types of businesses, sporting groups, schools and universities Voluntary Workers Insurance Voluntary Workers Insurance protects volunteers while they are providing services, without payment, to an educational, charitable or benevolent organisation. This can cover accidental death and disability, emergency home help and medical expenses not covered by Medicare. Charities, benevolent organisations and not-forprofit organisations Expatriate Insurance ACE s Expatriate Insurance covers employees while they are seconded on business outside their country of residence. It provides coverage for medical and evacuation expenses, access to 24-hour medical assistance and repatriation of mortal remains. Any business with staff temporarily living overseas for business purposes Inpatriate Insurance The Inpatriate Insurance product from ACE covers employees who are required to hold a subclass 457 visa while they are seconded to Australia on business. It provides coverage for medical expenses and access to 24-hour medical assistance. Any business with staff temporarily living and working in Australia on a subclass 457 visa 13

16 INSURANCE FOR INDIVIDUALS & FAMILIES A solution for Product Accidental injury and accidental death insurance ACE Active Lifestyle Protection Provides up to $1,000,000 cover in the event of accidental death. Cover is also provided for serious accidents causing quadriplegia, paraplegia, permanent loss of limbs, sight, hearing or speech, as well as for broken bones as a result of an accidental injury Australian residents aged between 18 and 74 Involuntary unemployment and accidental injury insurance ACE Bill Protect Provides up to $2,500 per month up to 3 months for Involuntary Unemployment and up to $2,500 per month up to 6 months for Accidental Injury and Sickness Australian residents aged between 18 and 64 Cancer Insurance ACE Cancer Support Provides up to $50,000 if the insured is diagnosed with Cancer Cancer Insurance ACE Cancer Assistance Provides up to $50,000 if the insured is diagnosed with Cancer Female Australian residents aged between 18 and 64 Male Australian residents aged between 18 and 64 Accident and recovery cash insurance Accident Cash Protect Provides lump sum cash payments for home assistance, emergency transportation, broken bones, dislocation, extra cash and funeral benefits Australian residents aged between 18 and 96 Leisure Travel Insurance ACE Travel Protection ACE s One Trip or Annual Travel Protection provides cover for domestic and overseas travel. Benefits include overseas medical expenses, loss of deposits and cancellation charges, cover for luggage and travel documentations Australian residents aged between 18 and 69 for Annual cover and 18 and 74 for One Trip cover Insurance for Portable Electronic Devices Mobile Phone or Portable Electronic Device Accidental Damage, Loss and Theft insurance for portable electronics Australian residents 14

17 COMBINED INSURANCE Product Personal Insurance: Your Choice Combined Insurance operates in Australia as a division of ACE and offers accident and sickness policies tailored to meet the needs of customers. Personal Insurance: Your Choice allows customers to choose from five core benefits and four optional benefits. All benefits provide cover 24 hours a day, 7 days a week. A unique advantage over other products in the market is that customers can choose an applicable waiting period under their disability benefits. A summary of core and optional benefits: Disability Benefit: paying benefits to you if you are sick or injured and unable to work Specified benefits for: - Critical Illness - Skin Cancer - Confinement - Trauma - Total Permanent Disability - Plus a range of serious injuries Helping you pay for some of the costs associated with recovery Providing a lump sum benefit to help take care of your family should you pass away due to an accident Personal Insurance: Your choice is offered via face-to-face consultations with authorised representatives of ACE. For more information, visit Australian residents aged between 16 and 65 who are self-employed or those who want to supplement the employee benefits received from their company to ensure they or their family are protected from financial loss in the event of an accident or sickness. 15

18 PARTNERSHIP CAPABILITIES Leisure Travel Insurance ACE has partnered with many of Australia s leading companies to provide them with quality travel insurance solutions. Tailored products and services are provided by ACE to help its partners generate additional income streams while providing a value-add to customers, staff or employees. Bringing strong online capabilities to the relationship, ACE takes pride in swift deployment of co-branded and partner-branded online policy quote and fulfilment systems. ACE has a range of successful solutions in place for a variety of partners such as Australian Seniors Insurance Association, Regional Express, Citibank and Fairfax. ACE can deliver: Expertise and experience in finding methods to maximise income for travel partners through multiple distribution channels. ACE s specific expertise lies in underwriting, direct marketing, search engine optimisation, digital marketing, sales path optimisation, usability optimisation, conversion maximisation and revenue management. Consistency in offering a one-stop solution for travel companies. ACE takes care of licensing, customer service, technology, operations and distribution, so partners can concentrate on their core business activities. First-class service where 100% of claims are closed within 5 working days upon receipt of all required information. Integration via a travel technology platform that enables speed-to-market and versatile connectivity. ACE can power travel insurance based ancillary income by integrating with any global distribution system or connectivity method required. The platform works across all distribution channels including B2B, web and mobile. Global capability via dedicated, fully licensed travel insurance operations in over 50 countries, and the ability to provide insurance solutions in over 140 countries. Financial strength and stability. In today s world, it is important to select partners that have the capacity and capability to deliver the insurance promise when it comes to claims payments. ACE is one of the strongest and most financially sound insurance companies in the world, giving you and your customers the confidence that they will be taken care of in their time of need. Direct Marketing ACE has a proven and highly effective direct marketing model. By combining ACE s expertise with their own knowledge of customers needs, partners can gain increased customer loyalty and additional revenue. ACE develops highly targeted strategies and campaigns that promote brand awareness and offer tailored products to the customer base of partner organisations. Across its global network, the ACE Group has established marketing partnerships with multinational financial institutions, energy and telecommunication retailers and health organisations to help them grow their business by deepening their relationships with their customers. A range of direct-to-consumer products are available for businesses in Australia, including: Personal Accident Insurance Bill Protect Insurance Cancer cover Handbag and Wallet Insurance. 16

19 Our brokers and clients choose us because they know ACE will provide exceptional insurance solutions that are tailored to their needs.

20 CONTACT US ACE Insurance Limited ABN AFSL: Australia Head Office and New South Wales Branch The ACE Building 28 O Connell Street Sydney NSW 2000 Tel: (02) Fax: (02) Queensland Branch Level 27, 10 Eagle Street Brisbane QLD 4000 Tel: (07) Fax: (07) South Australia Branch Level 7, 147 Pirie Street Adelaide SA 5000 Tel: (08) Fax: (08) Victoria Branch Level 16, 600 Bourke Street Melbourne VIC 3000 Tel: (03) Fax: (03) Western Australia Branch Level 26, 44 St George s Terrace Perth WA 6000 Tel: (08) Fax: (08) Important Notes Any advice in this brochure is general only. Before acting on this advice, please consider your objectives, financial situation or needs. This brochure is intended to provide only a general description of the products and associated services offered by ACE Insurance Limited (ABN ). It is not intended to modify the actual provisions of any policy wording. We recommend that a potential purchaser thoroughly examine any of our policy offerings and consult with an appropriate expert to be certain of the precise nature of its details. Potential purchasers should contact ACE or their broker and / or insurance agent for further advice ACE Group. Coverages underwritten by one or more companies of the ACE Group. Not all coverages available in all jurisdictions. ACE, ACE logo, and ACE insured are trademarks of ACE Limited. ACE